This book has two aims: firstly to present an investigation into information literacy by looking at how people engage with information to accomplish tasks or solve problems in personal, academic and professional contexts (also known as the relational approach). This view of information literacy illustrates a learner-centred perspective that will be of interest to educators who wish to go beyond the teaching of information skills. The second aim of this book is to illustrate how the relational approach can be used as an investigative framework. As a detailed account of a relational study, this book will appeal to researchers interested in using the relational framework to examine pedagogical experiences from the learner s perspective.
Offers an investigation of the relational approach to examine information literacy from the perspective of the learner and the educator within diverse pedagogical conditions, both academic and professionalPresents concrete examples of measuring the impact of the information literacy experience through the application of newly developed information literacy practices to unknown situations (described as Transfer), or through the changes in the learner s view of the world (described as Transformation)Written by an internationally known scholar and practitioner of information literacy"

This book is a significant step towards developing a body of management knowledge pertinent to the context of Library Information Science (LIS) and provides a succinct but deep account of management and information organizations. Management of Information Organizations presents a broad view of the information organizations and the nature of management in these organizations, and how information professionals are affected by such management systems. The book equips the reader with the knowledge that will enable them to develop a strong intellectual foundation relating to management and its manifestation in an information organization and provides a significant step towards developing a body of management knowledge pertinent to the context of LIS.
Provides a foundation of the core concepts (i.e., management, information, organizations, information organizations, and the role of information professionals in organizations)Brings a multi-disciplinary point-of-view to the reader: concepts will be drawn from management, organizational theory, information science, consumer behaviour, and economics. They will be used to present the whole thesis of the bookA blend of both theoretical and practical perspectives will be showcased

Many libraries and museums have adapted to the current information climate, working with Google, Facebook, Twitter and iTunes to deliver information for their users. Many have not. Google This describes the variety of free or nearly free options for social media, and shows how libraries are adapting, from the Library of Congress to small public libraries. The author presents conversations with social media innovators to show how their experience can create success for your institution s library. Chapters cover important aspects of social media for libraries including: how they relate to the internet; web services such as Google Custom Search, Facebook and Twitter, Flickr, iGoogle, and more; electronic books; discovery platforms; and mobile applications. The book ends by asking: Where is this all going?
Provides step-by-step instructions for creating iGoogle gadgets in XML, iGoogle themes, Google Maps with community locations, and Google Earth links to archived library dataDescribes the full process for creating a Google Custom Search engineWritten by an award winning author who has been an academic systems librarian for 20 years"

The systematic management of records is an important activity for information businesses such as museums and galleries, but is not always recognized as a core function. Record keeping activities are often concentrated on small groups of records, and staff charged with managing them may have limited experience in the field.
Records Management for Museums and Galleries offers a comprehensive overview of records management work within the heritage sector and draws on over a decade of experience in applying fundamental principles and practices to the specific circumstances of museums. It introduces readers to the institutional culture, functions, and records common to museums, and examines the legislative and regulatory environments affecting record-keeping practices. The book is comprised of eight chapters, including: a history of records keeping in the UK museum and gallery sector; the basics of records management; making a business case for records management; requirements of legislation for records management; how to conduct a records survey; strategy and action planning; how to develop a file plan, retention schedule and records management programme; and a guide to useful additional resources.
Gives practical and tested solutions to real world issuesFills a gap in the literature as a handbook in this important sectorProvides an overview of the sector as a whole"

In the knowledge economy, professionals have to make decisions about non-tangible, non-monetary, and largely invisible resources. Information professionals need to understand the potential uses, contributions, value, structure, and creation of broadly intangible intellectual capital in libraries. In order to fully realize intellectual capital in libraries, new practices and skills are required for library management practitioners and researchers.
Managing Intellectual Capital in Libraries provides research advances, guidelines, methods and techniques for managing intellectual capital in a library environment, and includes analyses and case studies. This book includes a foreword by Anne Woodsworth and is structured into seven chapters, covering: libraries in the knowledge economy; worlds of production and intellectual capital utilization in libraries; identifying and categorizing intellectual capital; measuring libraries intellectual capital; financial valuation and reporting of intellectual capital in libraries; and survival analysis for libraries intellectual capital resources. The book concludes with a summary, and turns the reader towards future research.
Practical methods and techniques are outlined that can be applied to real-life library situations, as they have been extensively applied in other economic sectorsProvides illustrative examples and case studies for exploring and explaining the meaning of specific intangible assets and resources in libraries, such as user oriented intangible assets, library system automation and technology, library location, human capital, external relations and moreConsiders libraries as intellectual capital within organizations and broader socioeconomic systems"

This book is aimed at guiding managers towards systematic approaches to improve and facilitate necessary strategic business development and planning. Conditions in the workplace for the Library and Information Services (LIS) are rapidly changing: many organizations are experiencing budget restrictions as well as stakeholders questioning the value of the services. Strategic Business Development for Information Centres and Libraries offers methods and tools for LIS departments to ensure value and benefits are delivered to the parent organization. It argues that LIS must be prepared to change according to the parent organization's needs, to develop strategies for important activities and to seek alliances among key stakeholders. It also offers information on the best practice from five top-performing international LIS units.
Focuses on business development and planning on a strategic levelIncludes chapter tools that can be immediately applied by the readerInterviews with five practicing mangers

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the worldTranslates the ISO 9001 standard to the terms and language used within the librariesPresents a systematic approach to the quality management in libraries

The 27th volume of the Educational Media and Technology Yearbook describes current developments and trends in the field of instructional technology. Prominent themes for this volume include e-learning, collaboration, the standards reform movement, and a critical look at the field in its historical context. The audience for the Yearbook consists of media and technology professionals in schools, higher education, and business contexts, including instructional technology faculty, school library media specialists, curriculum leaders, business training professionals, and instructional designers. The Educational Media and Technology Yearbook has become a standard reference in many libraries and professional collections. Examined in relation to its companion volumes of the past, it provides a valuable historical record of current ideas and developments in the field.

This book outlines issues surrounding diversity among students, faculty, and staff and how one urban university library is working to embrace and celebrate the diversity found in its building, on campus, and in the local community. This book illustrates how universities are uniquely situated to engage students in discussions about diversity and how academic libraries in particular can facilitate and ease these discussions. A Diversity Council and the projects and programs it has developed have been instrumental in this work and may serve as an inspiration and launch pad for other libraries. Diversity Programming and Outreach for Academic Libraries details anecdotal experiences, and provides practical suggestions for developing diversity programs and forming collaborations with other campus units, regardless of size, staff, or focus of the academic library.
Written by three academic librarians currently active in university level diversity initiativesProvides real-world examples of diversity programming and events for academic librariesIndicates how to find commonalities in the range of diversity issues at universities internationally

This book reviews both the historical and future roles that public, private, academic and special libraries have in supporting and shaping society at local, regional, national and international levels. Globalisation, economic turmoil, political and ethnic tensions, rapid technology development, global warming and other key environmental factors are all combining in myriad and complex ways to affect everyone, both individually and collectively. Fundamental questions are being asked about the future of society and the bedrock organisations that underpin it. Libraries and Society considers the key aspects of library provision and the major challenges that libraries - however defined, managed, developed and provided - now face, and will continue to face in the future. It also focuses on the emerging chapter in cultural, economic and social history and the library s role in serving diverse communities within this new era.
Looks at all types of library in a period of major and discontinuous change, tackling the fundamental questions of the future of libraries in the context of major societal, political and environmental issuesPoses important questions for the profession and policy developmentFills a major gap in literature (recent discourse and debate on the future of democracy, for example, the library is rarely included)"

In today s digital environment the workplace is characterised by individuals creating information perhaps independently of formal systems, or establishing new systems without knowledge of information management requirements. This book explains and explores the concept of organisational culture, specifically within the domain of information management. It draws on the author's wide-ranging practical experience in different workplaces and uses research findings from cross-cultural studies of information management.
Uses research findings from cross-cultural studies of information managementProvides tools to develop practical and realistic solutions to real-world problemsDraws on the author s wide-ranging practical experience in different workplaces."

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Volume 8 of the series Creating the 21st-Century Academic Library is focused on new services, directions, job duties and responsibilities for librarians in academic libraries of the 21st century. Topics include research data management services, web services, improving web design for library interfaces, cooperative virtual reference services, directions on research in the 21st-century academic library, innovative uses of physical library spaces, uses of social media for disseminating scholarly research, information architecture and usability studies, the importance of special collections and archival collections, and lessons learned in digitization and digital projects planning and management. Data management services are highlighted in the context of a consortium of smaller liberal arts and regional institutions who share a common institutional repository. Survey research plays a role in a number of chapters. One provides insight into how academic libraries are currently approaching web services, web applications, and library websites. A second survey is used to explore the role of librarians as web designers, and provides detailed information related to job titles, job duties, time percentages related to duties, and other duties outside of web design. Comments of those surveyed are included and make interesting reading and a deeper understanding of this new function in libraries. More generally, is a survey study exploring how librarians feel about the changes that are currently happening within the profession, as well as how these changes have personally affected their job duties and their current job assignments. Case studies are include one that features QuestionPoint in the context of a cooperative virtual reference service; another shows how research and scholarship can be disseminated using social media tools such as blogs, Twitter, ResearchGate and Google Scholar, among others; a other studies explore the importance of user engagement and buy-in before moving forward on digitization; and one shows how information architecture and usability emerge from the redesign of a public library website and whose successful completion involves user surveying, focus groups, peer site reviews, needs analysis, and usability testing. Two chapters deal with the changing legal context: the importance and understanding of copyright and author rights in the 21st-century academic library, and the basics Family Educational Rights and Privacy Act (FERPA). It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.

As librarians move into the middle of their careers, they are more ready than ever to take on new leadership opportunities. Literature on leadership is expanding in the field of library and information sciences, and more and more seminars and workshops are being offered for new and seasoned leaders. This book asks the questions: What about us? and, Where is the leadership advice and training for those who are no longer new librarians, but are also not yet seasoned leaders? The title illustrates how to work the middle, from being in the sophomore slump progressing to the next leaders in the field, to look for perspectives from others who are in the middle of their career, and how they have developed into leaders, ways to develop one s own style of leadership and grow one s career and future as a librarian and information professional.
Perspectives on leadership from mid-career information professionalsTips and tools on how to become a leader from the middle of your careerA how-to guide on making changes from the middle"

Many modern technologies give the impression that they somehow work by magic, particularly when they operate automatically and their mechanisms are invisible. A technology called RFID (Radio Frequency Identification), which is relatively new, has exactly this characteristic. Librarians everywhere are closely watching RFID technology. Advances over using bar codes on library materials, RFID tags are being touted as a way to radically redesign how library materials are handled. But it is expensive. The tags are vulnerable to wear and tear and the technology is not fully developed. It's unclear what sort of return on investment (ROI) it provides. While it is common for libraries to now have information technology expertise within their organizations, RFID may appear unfamiliar. RFID for Libraries: A practical guide examines what RFID technology is and how it works. The book reviews the development of computer technology and its effects on library operations over the last couple of decades. Further examination features the applications of RFID technology in libraries. An assessment of current implementations in libraries and the lessons learnt provides suggestions to overcome the issues faced. Concluding chapters look into the future to see what developments might be possible with RFID in libraries. Benefiting from the rich experience the author has gained during recent implementation of RFID based system for his library and the important title aids the library and information community in understanding RFID technology from a library perspective.
Written by a librarian who has recently implemented the RFID system for his libraryComprehensive review of available RFID systems for librariesStep by step guidelines for successful implementation of RFID systems in the library

Libraries/information centres are continuously evolving to keep up with rapid changes in information gathering, processing, and distribution. Corporate and non-profit special libraries face special challenges in revitalizing their physical space and providing efficient access to digital content. This book provides solo-librarians or special library managers with practical advice as to revitalize their libraries both in the physical space and the digital space. The book uses case studies, surveys and literature review to provide practical, innovative and evidence-based information to help special librarians develop information centres that will remain relevant to their organizations.
Written from an evidence-based perspectiveEach section includes case studies, interviews or examples from libraries and librariansWritten specifically for special librarians

This book examines the theory, behaviour, connections and issues of modern information organizations. Asking leading professionals where we may be in the near future, it challenges both our perceptions and preconceptions. Posing perhaps the most vital question of all... Are we prepared? Do we have a vision?

This fifth edition of Looking for Information is redesigned to reflect the breadth of research across information behaviour studies, with a new streamlined, six-chapter structure, presenting a refreshed look at people’s information needs and seeking practices, while also embracing contemporary concepts such as information use, creation, and embodiment. This edition retains its core purpose by highlighting essential aspects of research on people’s information behaviours, including detailed examples from more than 1200 research publications. The authors present historic works (including those focused on people’s occupations) alongside contemporary research addressing the situations and contexts that shape people’s experiences. Studies using innovative methodological or theoretical approaches, and those reflecting ongoing shifts towards interdisciplinarity are also featured. The authors carefully balance quick access to summaries and highlights, alongside long-form narratives, while retaining the content and focus that readers of Looking for Information have come to expect. Each chapter serves as a stand-alone piece of writing, with its own reference list and Must-Read recommendations, facilitating e-reading and inclusion on course syllabi. All these features will enhance readers’ experiences of this new edition.

In a world where computing power, ubiquity and connectivity create powerful new ways to facilitate learning, this book examines how librarians and information professionals can utilize emerging technologies to expand service and resource delivery. With contributions from leading professionals, including lecturers, librarians and e-learning technologists, this bookl explores strategic approaches for effectively implementing, living with, and managing revolutionary technological change in libraries.
Explores the impact of the social and technological aspects of Web 2.0 on libraries and library servicesDraws on empirical researchExperienced practitioners

This book explores recent trends in human resource management practices and presents options for their application within the special context of libraries, especially academic and research libraries. It lays out a set of the most pressing HR management issues facing senior library leaders in the context of continuous organisational change in the 21st century and offers library practitioners effective tips for people management.
A practical how-to book that provides realistic and proven solutions to real-world challengesProvides examples from organizations to highlight concepts and their applicationsSummary of key points at the end of each chapter, as well as specific tips in three areas: A - Attention (things to pay attention to); R - Results (initiatives that help to achieve desired results) and T - Techniques (ways to apply the concepts presented."

Aimed at library science students and librarians with newly assigned administrative duties the book is about improving one s thinking and decision making in a role as a library manager. Most librarians get very little exposure to management issues prior to finding themselves in a management role. Furthermore, most library science students do not expect that they will need to understand management yet they quickly find that there is a need to understand this perspective to be effective at almost any library job. Effective library management is about having some tools to make decisions (such as a basic understanding of management theory and how it applies in the library environment, understanding common traps we all fall into, etc.), knowing yourself, being able to motivate others, fostering a diversity (especially within workgroups), being able to communicate effectively, and having an understanding of one s organizational culture. The book touches on all of these aspects of library management.
Provides a concise understanding of theories from management, psychology, etc. and applies them to practical every day library issuesContains real world cases for considering how theoretical concepts might apply in real library-related situationsCuts out much of the extraneous material often found in books of this kind and focuses more on what you actually need"

Urgent Archives argues that archivists can and should do more to disrupt white supremacy and hetero-patriarchy beyond the standard liberal archival solutions of more diverse collecting and more inclusive description. Grounded in the emerging field of critical archival studies, this book uncovers how dominant western archival theories and practices are oppressive by design, while looking toward the the radical politics of community archives to envision new liberatory theories and practices. Based on more than a decade of ethnography at community archives sites including the South Asian American Digital Archive (SAADA), the book explores how members of minoritized communities activate records to build solidarities across and within communities, trouble linear progress narratives, and disrupt cycles of oppression. Caswell explores the temporal, representational, and material aspects of liberatory memory work, arguing that archival disruptions in time and space should be neither about the past nor the future, but about the liberatory affects and effects of memory work in the present. Urgent Archives extends the theoretical range of critical archival studies and provides a new framework for archivists looking to transform their practices. The book should also be of interest to scholars of archival studies, museum studies, public history, memory studies, gender and ethnic studies and digital humanities.

User-Generated Content and its Impact on Web-Based Library Services examines the impact of user-generated content on web-based library services. It begins with an overview of Web 2.0 tools and technologies and a brief look at the emerging semantic tools of Web 3.0 and their implications for libraries. The book investigates the changing role of the end user as both a creator and consumer of web content and what this means for society s perception and understanding of information. The author addresses the advantages and challenges of using these tools to bring community expertise and opinion into the library, from reinvention of the library website as a community rather than a collection to the issues of moderating user-generated content. The book also explores the notion of low-fidelity authority, understanding that by acknowledging the value in content that does not necessarily meet traditional definition of authority, it creates the potential to achieve a much greater level of relevance and engagement with users. Throughout the book, conceptual discussion is illustrated with real-world examples and practical suggestions for library practitioners.
Relatively new and extremely relevant topic, with which many libraries and librarians are currently grapplingProvides conceptual discussion and practical examples of sound strategies for managing user-generated contentThe book is about rethinking what we do as librarians, and surrendering some of our traditional notions of authority and control to the expertise that exists in the community "

Just beginning to enter the workplace, Millennials have never known a world that wasn't connected by email, instant messages, text messages, and the Internet. For libraries, the challenge is clear: how do we serve older and more established clientele, yet sustain progress? How do we welcome this new generation into our professional midst? These 18 chapters explore the pervasiveness of change: in personnel selection and training; budget planning; marketing and promotion; fund raising; health issues for staff and clientele; retirement and recruitment; staying current; inter-library and inter-agency cooperation; joint-use facilities; furnishing and refurnishing; evaluating and selecting new format materials and technologies; and lifelong learning. Each offers practical experience and advice which, regardless of type of library, is adaptable to all. For managers and would-be managers of libraries everywhere, and anyone who provides service to a younger demographic.

The organization, functioning, and the role of libraries in university communities continue to change dramatically. While academic research libraries continue to acquire information, organize it, make it available, and preserve it, the critical issues for their management teams in the twenty-first century are to formulate a clear mission and role for their library, particularly as libraries transition to meet the new information needs of their university constituents. Building a Virtual Library addresses these issues by providing insight into the current changes and developments within the area of library science.