This guide for the design and management of information services is intended for students in information services management, both in schools of library and information science and in schools of business management. It is also aimed at practitioners - librarians and other managers - who provide information to services in business, industry, and government, either from within an organization or as external consultants and contractors. In addition, managers of computer and communications facilities and other organizations that process information, should find this guide relevant.;The text offers a basis for the design and management of information services to: provide decisison-makers with help of the management of change; make corporate decision-makers aware of information as an asset and as a strategy for improved, innovative decisions; and make information service providers potential sources of innovation for any organization that processes information.

Making a Collection Count, A Holistic Approach to Library Collection Management, Third Edition is unique in its focus on collection quality, including topics on making the most of a library collection budget, performing physical inventory, and gathering/using data and statistics about collection use. Beyond collection development, this title looks at the entire lifecycle of the collection and those with responsibilities at each step.

Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book into relevant chapters. These chapters, bound to appeal to a variety of needs, address and discuss the problems and management of growing reference collections. As many librarians find weeding reference books a difficult task, most reference departments suffer from a lack of space as a result. Collection growth reduces shelf and seating space, and both books and people are lost in the clutter. In reading this essential book, reference supervisors will come to understand the importance of allowing reference area growth combined with effective weeding to promote an attractive and well-stocked reference area. Heads of reference will find Weeding and Maintenance of Reference Collections full of useful information, from the specific criteria and detailed methods contributed by several librarians who have found success in weeding their reference collections, to the practical hints on planning and evaluating collection contents and organization. Students and faculty of library schools and information studies will gain insight into successful management of increasing amounts of reference material as the Information Age gathers momentum into the 1990s.

Volume twenty one of "Advances in Library Administration and Organization" offers timely articles from scholars and administrators working throughout the world. It adapts theory to practice in a variety of areas of interest to those who manage libraries. These include a demographic study of Canadian librarianship, an article on the implementation of ISO9000 in Thailand, pieces on information literacy programs in the United States, and a discussion of organizational culture within libraries from South Africa. The idea is to provide food for thought for practitioners and theorist alike so that they might be spurred to think about the challenge of making libraries run well. Whether one is interested is service philosophies as discussed in a symposium held in honor of Johannah Sherrer, the definition of command work, or the process used to thoughtfully develop and refine an assessment program in a Colorado university library, there is something here for every manager that will help them confront the challenges facing them. The articles address obstacles facing all of us every day and offer insights that can be of value as we seek a vision for libraries and librarianship in the 21st century.

While academic libraries have much to offer the data science (DS) landscape emerging at academic research institutions, they are often overlooked in terms of partnerships beyond providing space for data science activities. The editors conducted a broad environmental scan of over 60 institutions, collecting information from publicly available online sources to identify trends and establish familiarity with baseline services offered to support campus DS efforts. Although some academic libraries are collaborating in specific ways at a small subset of institutions, based on the environmental scan, it was clear how much untapped potential there is for developing partnerships. The authors also conducted a series of interviews with library counterparts at six exemplar institutions to gain insight in how these institutions are building connections between library staff and data science efforts across campus. As Library and Information Science roles continue to evolve to be more data-centric and interdisciplinary and research using a variety of data types continues to proliferate, it is imperative to further explore the dynamics between libraries and the data science ecosystems in which they are a part. This book provides both a foundational base of knowledge around data science and explore numerous ways academicians can reskill their staff, engage in the research enterprise, contribute to curriculum development, and help build a stronger ecosystem where libraries are part and parcel of data science. This book is a valuable resource for academic library institutions who are currently engaged or are formulating their strategy for engaging in data science. From Schools of Library & Information Science to library systems, this book will address how to reskill information professionals, integrate information science expertise in digital humanities, engage in curriculum design/integration, and will highlight international efforts in the evolving area of data science. Library and Information Science (LIS) schools can use this book as a text in helping students understand how the evolving area of data science intersects with LIS and how libraries which are central to the teaching and research mission of academic institutions, afford numerous opportunities for graduates and practitioners to research, work with, and partner on data science initiatives.

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

Why and how can records serve as evidence of human rights violations, in particular crimes against humanity, and help the fight against impunity? Archives and Human Rights shows the close relationship between archives and human rights and discusses the emergence, at the international level, of the principles of the right to truth, justice and reparation. Through a historical overview and topical case studies from different regions of the world the book discusses how records can concretely support these principles. The current examples also demonstrate how the perception of the role of the archivist has undergone a metamorphosis in recent decades, towards the idea that archivists can and must play an active role in defending basic human rights, first and foremost by enabling access to documentation on human rights violations. Confronting painful memories of the past is a way to make the ghosts disappear and begin building a brighter, more serene future. The establishment of international justice mechanisms and the creation of truth commissions are important elements of this process. The healing begins with the acknowledgment that painful chapters are essential parts of history; archives then play a crucial role by providing evidence. This book is both a tool and an inspiration to use archives in defence of human rights. The Open Access version of this book, available at http://www.taylorfrancis.com/books/e/ISBN, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Here is an in-depth book on the process of evaluating your acquisitions and collection management programs. No project, no matter how ingenious or innovative, will be granted support by a funding agency without a solid evaluation plan. Evaluating Acquisitions and Collection Management discusses the reasons evaluation is held in such high regard by administrators. The authors describe a variety of evaluation activities that cover both qualitative and quantitative approaches. The first section of the book covers current trends and the impact on collection development and acquisitions, and how the evaluation of collections can reveal patterns of program support that can then be compared between peer institutions. Other topics include the process of assigning relative value to acquisitions activities, performance appraisal, and methods for improving procedures of acquiring materials. Acquisitions librarians and administrators will find this book extremely helpful in streamlining their acquisitions and collection management programs.

Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book into relevant chapters. These chapters, bound to appeal to a variety of needs, address and discuss the problems and management of growing reference collections. As many librarians find weeding reference books a difficult task, most reference departments suffer from a lack of space as a result. Collection growth reduces shelf and seating space, and both books and people are lost in the clutter. In reading this essential book, reference supervisors will come to understand the importance of allowing reference area growth combined with effective weeding to promote an attractive and well-stocked reference area. Heads of reference will find Weeding and Maintenance of Reference Collections full of useful information, from the specific criteria and detailed methods contributed by several librarians who have found success in weeding their reference collections, to the practical hints on planning and evaluating collection contents and organization. Students and faculty of library schools and information studies will gain insight into successful management of increasing amounts of reference material as the Information Age gathers momentum into the 1990s.

Most graduate programs offer a course in the management of a library. These courses, cover budgeting, supervising, marketing, providing services and other necessary functions and their related management concepts. Such courses are critical in giving beginning librarians the grounding in the study of management. However, anyone who has ever held any kind of management position, such as managing a program, directing a grant or running the entire library, can tell you that understanding the basics of management is not enough to be successful on the job. Not only do we need to continue our study of management but we also need to understand the unwritten rules, the unwritten strategies, and the unwritten wisdom which is either gained on the job, learned by observing others, or, if the librarian is very fortunate, taught by a mentor. Sometimes this knowledge, finally gained, comes at too high a price or is learned too late. A career inexplicably stalled, a desired position not gained, the failure to thrive in a current position can leave us puzzled, confused and hurt. After all, we worked hard every day.Every day, we concentrated on the job often sacrificing time with family and friends. What went wrong? These are the issues answered in this book. This is not a conventional management text. You will not get, for example, the history of management, the basics of budgeting or personnel and labor laws. Instead the focus is on nuances of behavior, political strategies, common wisdom, mentor-like advice, and the subtle codes, which, when paired with other management skills, will bring increased success on the job and throughout your career. It does not matter what type of library you are in-management is management, wisdom is wisdom. What Every Library Director Should Know is the insider's view of vital actions, behaviors and strategies to succeed in every type of library. The content is based both on the author's direct experience after a long career in several types of libraries but also on the direct observation of other managers. Inset into the book are pearls of wisdom from other directors, managers and observers who are answering the question, what is the one piece of management wisdom that you would give to anyone who wishes to become a library director?This book will help to get you there by explaining and illustrating the wisdom that is mostly unwritten and which mostly moves in subtle communication.

A diverse nation from its beginnings, the United States is increasingly faced with the challenge of absorbing new immigrant groups and creating a tolerance for a plurality of cultures. As agencies known to preserve cultural heritage, libraries and their collections must be truly representative of the pluralistic populations they serve. This book overviews cultural diversity in libraries and helps redefine the nature of public and academic libraries in a multicultural society.

Throughout this volume, the authors note that librarians are searching for a more relevant cultural identity for their institutions by asking what the nature of librarianship is, what sort of a library do they work in, what sort of a library should they strive to create in the future, and what sort of a population does their library serve. To address these questions, this book provides an historical overview of the response of libraries to multiculturalism, education and research in multicultural librarianship, the impact of demographic trends on library patrons, and administrative concerns. Several case studies exemplify the discussion.

Understanding Personalization: New Aspects of Design and Consumption addresses the global phenomenon of personalization that affects many aspects of everyday life. The book identifies the dimensions of personalization and its typologies. Issues of privacy, the ethics of design, and the designer/maker's control versus the consumer's freedom are covered, along with sections on digital personalization, advances in new media technologies and software development, the way we communicate, our personal devices, and the way personal data is stored and used. Other sections cover the principles of personalization and changing patterns of consumption and development in marketing that facilitate individualized products and services. The book also assesses the convergence of both producers and consumers towards the co-creation of goods and services and the challenges surrounding personalization, customization, and bespoke marketing in the context of ownership and consumption.

The Special Collections Handbook, Third Edition is a comprehensive desk reference providing the essential principles, skills, and knowledge to manage special collections in any setting and covering all aspects of special collections work: preservation; developing collections; understanding objects; emergency planning; security; legal and ethical concerns; cataloguing; digitisation; marketing; outreach; teaching; impact; advocacy, and fundraising. This new edition has been revised and updated to incorporate the many developments in the field, reflecting the growth and dynamism of the sector and the complexity of the environment in which we operate. This will include: Enriched and updated guidance on decolonising collections management and all other elements of special collections work working towards zero-carbon buildings, preservation, and other aspects of special collections work lessons/impact of Covid-19: managing remote access by staff and users, emergency planning, health and safety, risk assessments new legislation affecting special collections, notably in the UK the Data Protection Act 2018 new and revised standards, such as the new British Standards relating to collections care, BS EN 16893 and BS 4971, which replace PD5454 new and emerging technologies in collections discovery, digitisation, digital resource and digital libraries, and how to manage them and build capacity. Particular attention will be paid to the implications of the ‘digital shift’ and the place of special collections in online and hybrid learning. Comprehensive and written in a highly accessible manner, The Special Collections Handbook, Third Edition will be an essential resource for staff working with special collections in a wide range of settings, including academia, public libraries, religious organisations, museums, and at scales from solo librarians to ‘nationals’.

In this unconventional management book, author Susan Carol Curzon presents a different take on traditional library management tools. Through personal narrative and anecdotes from other working professionals, Curzon presents the many everyday challenges one meets as a library manage.

The basic premise of neurodiversity is that there is no "normal" baseline for brain processes, but that all individual brains vary and therefore are diverse. The CAST organization estimates that 11% of college students enrolling in post-secondary campuses having a learning disability or learning difference. As neurodiverse students enroll in post-secondary education, the environments within which these students learn, can either support or impede their ability to succeed. Simply put, a neurodiverse campus population means that educators recognize that all students process and learn differently and must adapt our approaches and services in order to reach and support all students enrolled on our campuses. Neurodiverse students are a growing population on today's college campus. Their growing presence prompts new approaches to support their success and change traditional student services and collegiate experiences. This practical guide: Assists readers in better understanding neurodiverse students and the way campus services can create welcoming environments Explores the role Universal Design for Learning (UDL) and Executive Functioning (EF) plays in student success, and Focuses on specific collegiate offices and services that effectively address the needs of neurodiverse learners. Chapters cover tutoring, learning supports, academic coaching, academic advising, career services, residential living, and classroom experiences that impact and assist neurodiverse college students.

Records and Information Management: Fundamentals of Professional Practice, Fourth Edition presents principles and practices for systematic management of recorded information. It is anauthoritative resource for newly appointed records managers and information governance specialists as well as for experienced records management and information governance professionals who want a review of specific topics. It is also a textbook for undergraduate and graduate students of records management or allied disciplines-such as library science, archives management, information systems, and office administration-that are concerned with the storage, organization, retrieval, retention, or protection of recorded information. The fourth edition has been thoroughly updated and expanded to: Set the professional discipline of RIM in the context of information governance, risk mitigation, and compliance andindicate how it contributes to those initiatives in government agencies, businesses, and not-for-profit organizations Provide a global perspective, with international examples and a discussion of the differences in records management issuesin different parts of the world. Its seven chapters are practical, rather than theoretical, and reflect the scope andresponsibilities of RIM programs in all types of organizations. Emphasize best practices and relevant standards. The book is organized into seven chapters that reflect the scope and responsibilities of records and information management programs in companies, government agencies, universities, cultural and philanthropic institutions, professional services firms, and other organizations. Topics covered include the conceptual foundations of systematic records management, the role of records management as a business discipline, fundamentals of record retention, management of active and inactive paper records, document imaging technologies and methods, concepts and technologies for organization and retrieval of digital documents, and protection ofmission-critical records. In every chapter, the treatment is practical rather than theoretical. Drawing on the author's extensiveexperience supplemented by insights from records management publications, the book emphasizes key concepts and proven methods that readers can use to manage electronic and physical records.

An interdisciplinary volume of essays identifying the impact of technology on the age-old cultural practice of collecting as well as the opportunities and pitfalls of collecting in the digital era. Seminal to the rise of human cultures, the practice of collecting is an expression of individual and societal self-understanding. Through collections, cultures learn and grow. The introduction of digital technology has accelerated this process and at the same time changed how, what, and why we collect. Ever-expanding storage capacities and the accumulation of unprecedented amounts of data are part of a highly complex information economy in which collecting has become even more important for the formation of the past, present, and future. Museums, libraries, and archives have adapted to the requirements of a digital environment, as has anyone who browses the internet and stores information on hard drives or cloud servers. In turn, companies follow the digital footprint we leave behind. Today, collecting includes not only physical objects but also the binary code that allows for their virtual representation on screen. Collecting in the Twenty-First Century identifies the impact of technology, both new and old, on the cultural practice of collecting as well as the challenges and opportunities of collecting in the digital era. Scholars from German Studies, Media Studies, Museum Studies, Sound Studies, Information Technology, and Art History as well as librarians and preservationists offer insights into the most recent developments in collecting practices.

Focusing on the management of serials in libraries and the role of serials in scholarly communications, this book combines descriptive and prescriptive approaches to illuminate major serials management issues. Unlike other works on the subject, this text emphasizes collection management issues-serials evaluation/selection criteria, cancellation, weeding, document delivery, budgeting, decision models, use studies, journal ranking, and the application of citation analysis (including use of the Journal Citation Reports and Bradfordian distribution). The author also discusses the implications of the Internet and World Wide Web for serials management. Other topics include types of serials, serials history, serials automation, electronic journals, technical services processing, and copyright issues. Appendixes list and annotate relevant World Wide Web sites, pertinent bibliographies, and sources of statistical data about serials. Significant research is often cited. There are extensive footnotes, and bibl

Dirty data is a problem that costs businesses thousands, if not millions, every year. In organisations large and small across the globe you will hear talk of data quality issues. What you will rarely hear about is the consequences or how to fix it. Between the Spreadsheets: Classifying and Fixing Dirty Data draws on classification expert Susan Walsh's decade of experience in data classification to present a fool-proof method for cleaning and classifying your data. The book covers everything from the very basics of data classification to normalisation and taxonomies, and presents the author's proven COAT methodology, helping ensure an organisation's data is Consistent, Organised, Accurate and Trustworthy. A series of data horror stories outlines what can go wrong in managing data, and if it does, how it can be fixed. After reading this book, regardless of your level of experience, not only will you be able to work with your data more efficiently, but you will also understand the impact the work you do with it has, and how it affects the rest of the organisation. Written in an engaging and highly practical manner, Between the Spreadsheets gives readers of all levels a deep understanding of the dangers of dirty data and the confidence and skills to work more efficiently and effectively with it.

This is "ALAO"'s first nation specific volume. It represents part of an effort to further internationalize the journal's contents and interests. The volume's papers describe the Library & Information Science community in Finland, outline the history of Library & Information Science in the country and reviews the scientific achievements of its Library & Information Science scholars. These papers deal with some universal themes and topics in Library & Information Science research and practice and demonstrate the unique Library & Information Science contribution Finnish scholars/practitioners bring to these problems and issues. This book series is available electronically at website.

This book discusses an archival turn in the work of contemporary Caribbean writers and visual artists across linguistic locations and whose work engages critically with various historical narratives and colonial and postcolonial records. This refiguration opens a critical space and retells stories and histories previously occluded in/by those records, and in spaces of the public sphere. Through poetics and aesthetics of fragmentation largely influenced by music and popular culture, their work encourages contrapuntal ways of (re)thinking histories; ways that interrogate the influence of colonial narratives in processes of silencing but also centre the knowledge found in oral histories and other forms of artistic archives outside official repositories. Discussing literature and selected artwork by artists from Britain, Cuba, the Dominican Republic, Haiti, Puerto Rico, and Trinidad and Tobago, Memory and the Archival Turn in Caribbean Literature and Culture demonstrates the historiographical significance of artistic and cultural production.

Without question, reference collections have changed. We are in the midst of a paradigm shift where publishers are focusing on a future with electronic content and full-text interfaces; classic reference sources are being transformed into online interactive products; and the use of print continues to decline. Despite this relentless shift, some libraries cannot afford a complete transformation to e-reference and depend on print and free Web-based sources for added support. Students, however, are turning to search engines and Wikipedia as starting points for their research, leaving vetted content out-of-sight, and consequently, out-of-mind. E-Reference Context and Discoverability in Libraries: Issues and Concepts consists of over 20 informative chapters by librarians, publishers, and other industry professionals that propose new ideas for reinventing reference collections and interfaces to fit the needs of today s researchers. The chapters examine the issues of reference context and discoverability in school, public, and academic libraries, as well as within the reference publishing community. Librarians, publishers, and those studying library and information science are the book s primary audience, but others in the information industry, particularly those with an interest in reference, will find significant value here as well. View the brochure now to learn more

One of the characteristics of the final decade of this century is the treatment of information as a commodity. As the world becomes increasingly dominated by information and its technology, in all its facets, librarians must learn to integrate all the new developments into daily practice. "It is to the extent to which we shall succeed in developing powerful information networks through efficient information transfer that we shall succeed in contributing to the betterment of health throughout our nations". It is this challenge which medical librarians from some 34 countries set for themselves in convening the Third European Conference of Medical Libraries in Montpellier, France, in September 1992. All aspects of medical information were addressed - the technical aspects of transfer, ethical and legal issues, costs, benefits, rights and responsibilities, quality assurance, guidance systems, communications technology, education and training both of information professionals and end-users were discussed and debated in depth in Montpellier. This volume presents an accurate account of a conference which has made a significant contribution to the development of medical librarianship in Europe and the wider world.

As a branch of International and Area Studies Librarianship (IASL), East Asian Librarianship has become increasingly important in an age of globalization as scholars engage in interdisciplinary research and study. Volume 2 of Inside Major East Asian Library Collections in North America presents an extensive collection of interviews that give key insights into Chinese, Korean, and Asian American librarianship. East Asian Studies librarianship requires a variety of technical skills, combining deep subject background with knowledge of library processes/workflows, an awareness of research trends, and digital developments in their respective fields. Professionalism, tradition, standards, respected bodies of knowledge and individual practicing professionals’ personality traits are closely examined over both volumes. Inside Major East Asian Library Collections in North America promotes shared understanding of subject area librarians’ work and contribution to society and will enable further collaborations and new services, utilizing the unique and distributed nature of their expertise.