The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Gathers drawings that can be used to create flyers, newsletters, announcements, bookmarks, display lettering, and bulletin boards.

Containing essays from leading and recent scholars in Peninsular and colonial studies, this volume offers entirely new research on women's acquisition and practice of literacy, on conventual literacy, and on the cultural representations of women's literacy. Together the essays reveal the surprisingly broad range of pedagogical methods and learning experiences undergone by early modern women in Spain and the New World. Focusing on the pedagogical experiences in Spain, New Spain (present-day Mexico), and New Granada (Colombia) of such well-known writers as Saint Teresa of A vila, Sor Juana Ines de la Cruz, and MarA a de Zayas, as well as of lesser-known noble women and writers, and of nuns in the Spanish peninsula and the New World, the essays contribute significantly to the study of gendered literacy by investigating the ways in which women"religious and secular, aristocratic and plebeian"became familiarized with the written word, not only by means of the education received but through visual art, drama, and literary culture. Contributors to this collection explore the abundant writings by early modern women to disclose the extent of their participation in the culture of Spain and the New World. They investigate how women"playwrights, poets, novelists, and nuns" applied their education both to promote literature and to challenge the male-dominated hierarchy of church and state. Moreover, they shed light on how women whose writings were not considered literary also took part in the gendering of Hispanic culture through letters and autobiographies, among other means, and on how that same culture depicted women's education in the visual arts and the literature of the period.

The changing landscape of business information has created opportunities for business librarians to move beyond being reactive to business information needs to become proactive participants in business development and entrepreneurship instruction. Libraries are no longer only repositories of books but information rich sources of business and economic data. The case studies presented within this book highlight a variety of examples on entrepreneurship education and local economic development. The examples presented serve as a catalyst for further entrepreneurial endeavours and highlight the growing need for effective value-added support in finding business information. Business librarians play a critical role in promoting the effective use of business information and in providing significant value-added services within university and community settings.

This book was published as a special double issue of the Journal of Business & Finance Librarianship.

As social technologies continue to evolve, it is apparent that librarians and their clientele would benefit through participation in the digital social world. While there are benefits to implementing these technologies, many libraries also face challenges in the integration and usage of social media. Social Media Strategies for Dynamic Library Service Development discusses the integration of digital social networking into library practices. Highlighting the advantages and challenges faced by libraries in the application of social media, this publication is a critical reference source for professionals and researchers working within the fields of library and information science, as well as practitioners and executives interested in the utilization of social technologies in relation to knowledge management and organizational development.

In these tough economic times, funding opportunities have decreased, while competition for monies has increased. Thus, this how-to guide is a must for anyone interested in writing, procuring, and implementing grants. Designed for libraries and nonprofit organizations, Go Get That Grant includes information about types of grants available through government agencies and foundations, as well as how to locate funding opportunities. From gathering basic information about an organization through accepting and implementing grants, Gail Staines provides step-by-step expert advice, numerous examples, and proven writing strategies. She also explains the processes of identifying fundable projects and selecting potential sources of funding. This volume also contains several appendixes with samples of strategic plans, narratives, budgets, needs assessments, evaluations, and much more. As securing funds becomes increasingly difficult, this current and useful book will prove enormously effective.

This volume provides insights into the organizational dynamics of libraries. Topics discussed include: decision making in libraries, bureaucratic structure and personality, controlling and reappraising, the handling of staff problems, communication, and the library and politics.

. . . frustrated philosophers everywhere-especially epistemologists-will enjoy this work. It is written by someone who appreciates the occasional nuances afforded by languages other than English. Moreover, it has a handy list of references, a serviceable back-of-the-book index, and an author index that is a veritable Who's Who of people who, like the author, have committed monography in their quest for a better understanding of our field. - "Library and Information Science Research "The focus of this volume is on the creation of meaning in the practice of library and information studies, and the need for an overall view and methodology of what the field is, how it develops, and how we identify our place within it when it is changing so rapidly. Succeeding versions of what the field is and what its practitioners do have left us unsure of where legitimacy lies- and how our own future can be reconciled to prevailing trends and impending changes. At the same time, there has been a movement to get away from positivist, or scientific, models of research practice. This book argues that those models should be rejected because they take no account of how human science's work or how people in service professions construct theory.

This is the first book focusing on the ROI for technology investments written by a technology executive for technology decision makers with the support and guidance of the foremost authority in the discipline of Return on Investment. This book leverages the talents of both authors to provide a framework and methodology that can ensure greater success in mobilizing technology initiatives. There is no other book on the market that specifically addresses the critical need to prove ROI on resource intensive technology projects with a time-tested and industry leading methodology. To date, most ROI books have focused in the areas of human performance, training, marketing, and other human capital related disciplines.
With increased scrutiny of technology spending by the most complex organizations in the world, technology leaders need a 'tool kit' to help them prepare for hard-hitting discussions with their organization's CFO, president, CEO, or chairman about the return they should expect from critical technology projects. Rather than focusing top managers' attention on cutting, challenging, and controlling expenditures (as many C-level accountants prefer to do), this approach guides technology managers in providing executives with more comprehensive, balanced information that helps all involved make better business decisions. Along the way, it helps technology managers communicate more effectively with the financial decision makers in their organizations. The book also shows executives how partnering with IT leaders can help top management understand the return these technology projects can provide to the organization in increased human efficiency, automation of manual processes, unifiedorganizational data, and other high-return results from complex and critical technology initiatives.
At the same time, executives and IT professionals need to have their projects measured with a balanced perspective. While the ROI itself is very important, it's also important to capture intangibles related to the project, as well as information about application and implementation of the project. Even earlier in the cycle, it's important to capture reaction to the technology and the extent to which individuals have learned the technology. Together, these data sets represent a balanced profile of success, with ROI at the pinnacle.
* Globally renowned ROI institute methodology applied to technology
* Unique author combination of a technology executive for technology decision makers and the foremost authority on ROI
* Source of basic research techniques, applications, experiences and resources available to expose the value of key technology initiatives

The user-centered approach is central to the creation of usable information systems, services, and institutions. Information system design should derive from user research into information needs, tasks accomplished in meeting those needs, and resources used in the tasks. "Information Tasks" summarizes user research, then presents design sketches of systems that illustrate how design is linked to research. Also discussed are usable information services and an overview of the organization and economics of information institutions. This comprehensive user-centered approach provides an agenda for information research, design, and education that challenges many accepted beliefs and suggests new directions for information work. "Information Tasks" is of interest to library and information science students and faculty interested in information storage and retrieval, user studies, and systems analysis design. Students and scholars of human factors in systems design, human-computer interaction, and cognitive engineering also find the text useful. It reviews user research from many disciplines, and links research to practical design issues. It provides a unified model for user studies and user-centered design, and includes how-to summaries of design chapters. It shows how designers can investigate their user communities. It provides a general template for the design process. It integrates all aspects of information design, and discusses library issues in the larger information context.

Society's drive for technology that is faster and more efficient in processing and disseminating information is fueling changes--especially in academia. As the Internet becomes an important source for research, it challenges the library's role as the major information resource on campus. In order for libraries to respond to this challenge they must become agile in their adaptation of new technologies to meet the ever-changing needs and expectations of their users. This book discusses innovative and aggressive methods libraries can implement to become more agile. The seven chapters are written by library administrators who discuss their own experiences and cover topics including management, technology, services, users' needs and marketing the library.

Learn how other libraries are using LibQUAL+ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with or interested in library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources.Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons' expectations and needs. Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including: the LibQUAL+ survey instrument what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis how to read your findings strategic planning how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse users faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

The Small Library Manager s Handbook is for librarians working in all types of small libraries. It covers the everyday nuts-and-bolts operations that all librarians must perform. Following an introduction, 27 chapters are arranged in six major parts: .Management (including staffing, working with volunteers, and annual reports) .Marketing (including social networking and how to prove your library s worth to your boss) .Money (including budgeting and grant writing) .Services (including reference and circulation) .Collection Development (including assessment and weeding), and .Professional Development (including free webinars, YouTube videos, and networking) Each chapter is written by an expert. The chapter authors work in academic, public and special libraries. They work in hospitals, prisons, museums, colleges, courthouses, and corporations. Their libraries consist of books across the Library of Congress or Dewey Decimal system, and they work in specialized libraries that use a limited range of cataloging possibilities. Librarians in small libraries wear many hats. This handbook written by experts who are small librarians themselves will help all small librarians to do multiple jobs at the same time."

Meet the challenge of operating a successful art library! The Twenty-First Century Art Librarian examines the unique challenges and vital administrative issues that are at the forefront of current art librarianship. Librarians working in a variety of settings (art, academics, architecture, visual resources, and museums) address professional change and technological challenges, including inadequate staffing and the need to wear multiple hats to cope with day-to-day responsibilities. The book focuses on common practices in the field as well as the individuals who work in art libraries and the collections they maintain. Instead of the standard primer on art librarianship, this book is an insightful look at how art librarians are unique in terms of the clientele they serve, their subject knowledge, and the variety of environments in which they work. The Twenty-First Century Art Librarian examines pressing everyday issues, including operational management, staff recruitment and training, managing collections, public service and patrons, and developing a personal care plan. The Twenty-First Century Art Librarian also addresses setting-specific topics, such as: developing staffing standards at all levels working solo in small art museum libraries integrating digitization into visual resource libraries handling special collections in architecture libraries how culture and mission distinguish academic art libraries from their museum counterparts and much more! The Twenty-First Century Art Librarian provides library professionals and academics with a unique look at current trends in art, architecture, and visual resources librarianship.

Based on the findings of the four-year FIDDO (Focused Investigation of Document Delivery Options) project, a study within the eLib Programme in the UK. The FIDDO team worked with library managers and end-users to develop an understanding of the issues involved with the options, methods and management of document delivery and provide recommendations. This title, as the name suggests also brings together literature on document access. The findings of "Planning Document Access: Options and Opportunities," present objective and reliable data to inform the LIS community and aid their decision making for document delivery services.

The Dewey Decimal Classification (DDC), used in 200,000 libraries across 140 countries, has entered a new age, primarily maintained today as a continuously revised electronic system rather than an occasionally updated set of print volumes. Its editors have added newly emerging topics and made it an increasingly faceted, semantically rich, modern system. Simultaneously, the editorial process has become democratised and more responsive to global needs. A Handbook of History, Theory and Practice of the Dewey Decimal Classification System is a comprehensive, practical guide to today’s DDC. Coverage includes: · a brief history of the system, its editors, and its development · specialized examinations of specific parts of the classification · extensive guidance on number building, with many examples · a WebDewey-specific chapter, covering the system’s benefits and features · concise summaries of primary takeaways, a glossary, and extensive bibliography. This book will be an indispensable guide to 21st-century DDC, an essential companion for DDC classifiers, and accessible for students and continuing learners as well.

Examine the nuts and bolts of successful management in today's rapidly evolving libraries This book is an essential primer for new library managers and directors. In addition to providing an overview of the practical aspects of management, it is a vital reference tool for managing your library and its staff. The Practical Library Manager's informative text and comprehensive bibliographies of print and electronic resources can guide you to solutions to the issues that every fledgling library manager must deal with upon appointment.While there are many publications on library management, The Practical Library Manager is one of very few to focus on the practical issues of staffing and the importance of continuous staff training. Also, unlike other books on the subject, this book features a chapter that points you to relevant management texts originally written for the corporate world rather than the library profession.The Practical Library Manager is the perfect single source to help you: understand the challenges of staffing your library and training your staff explore new technology's impact on library workers and evaluate training programs to help them keep up ensure that your staff has the core competencies they'll need in the current climate build a "virtual library" decide whether your library should join a consortium and much more In the words of the author: "Today, the most successful libraries in the country are those addressing the needs of both external and internal customers. However, it takes more than technology to change the working relationship between the institution and its customer. The guiding force for change must include a strong and respectful relationship between the library manager and staff. Much of what is written in this book can assist the fledgling manager in creating an environment of trust, teamwork, and respect."

Examine the nuts and bolts of successful management in today's rapidly evolving libraries!This book is an essential primer for new library managers and directors. In addition to providing an overview of the practical aspects of management, it is a vital reference tool for managing your library and its staff. The Practical Library Manager's informative text and comprehensive bibliographies of print and electronic resources can guide you to solutions to the issues that every fledgling library manager must deal with upon appointment.While there are many publications on library management, The Practical Library Manager is one of very few to focus on the practical issues of staffing and the importance of continuous staff training. Also, unlike other books on the subject, this book features a chapter that points you to relevant management texts originally written for the corporate world rather than the library profession.The Practical Library Manager is the perfect single source to help you: understand the challenges of staffing your library and training your staff explore new technology's impact on library workers and evaluate training programs to help them keep up ensure that your staff has the core competencies they'll need in the current climate build a "virtual library" decide whether your library should join a consortium and much more!In the words of the author: "Today, the most successful libraries in the country are those addressing the needs of both external and internal customers. However, it takes more than technology to change the working relationship between the institution and its customer. The guiding force for change must include a strong and respectful relationship betweenthe library manager and staff. Much of what is written in this book can assist the fledgling manager in creating an environment of trust, teamwork, and respect."

As the baby boomer generation begins to retire, the focus shifts to the next generation of global leaders in diverse industries. Within the field of library science, succession planning has become a topic of interest to ensure the success of future libraries as the workforce shifts and enable up-and-coming leaders. Succession Planning and Implementation in Libraries: Practices and Resources provides valuable insight into the process of implementing succession planning in libraries. This book delves into the challenges and possibilities of a succession plan s effect on the success of library organizations. Human resources officers, library administrators, academicians, and students will find this book beneficial to furthering their understanding of current practice in succession planning."

Volume 8 of the series Creating the 21st-Century Academic Library is focused on new services, directions, job duties and responsibilities for librarians in academic libraries of the 21st century. Topics include research data management services, web services, improving web design for library interfaces, cooperative virtual reference services, directions on research in the 21st-century academic library, innovative uses of physical library spaces, uses of social media for disseminating scholarly research, information architecture and usability studies, the importance of special collections and archival collections, and lessons learned in digitization and digital projects planning and management. Data management services are highlighted in the context of a consortium of smaller liberal arts and regional institutions who share a common institutional repository. Survey research plays a role in a number of chapters. One provides insight into how academic libraries are currently approaching web services, web applications, and library websites. A second survey is used to explore the role of librarians as web designers, and provides detailed information related to job titles, job duties, time percentages related to duties, and other duties outside of web design. Comments of those surveyed are included and make interesting reading and a deeper understanding of this new function in libraries. More generally, is a survey study exploring how librarians feel about the changes that are currently happening within the profession, as well as how these changes have personally affected their job duties and their current job assignments. Case studies are include one that features QuestionPoint in the context of a cooperative virtual reference service; another shows how research and scholarship can be disseminated using social media tools such as blogs, Twitter, ResearchGate and Google Scholar, among others; a other studies explore the importance of user engagement and buy-in before moving forward on digitization; and one shows how information architecture and usability emerge from the redesign of a public library website and whose successful completion involves user surveying, focus groups, peer site reviews, needs analysis, and usability testing. Two chapters deal with the changing legal context: the importance and understanding of copyright and author rights in the 21st-century academic library, and the basics Family Educational Rights and Privacy Act (FERPA). It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.

England is remarkable for the wealth and variety of its archival heritage - the records created and preserved by institutions, organisations and individuals. This is the first book to treat the history of English records creation and record-keeping from the perspective of the archives themselves. Beginning in the early Middle Ages and ending in modern times, it draws on the author's extensive knowledge and experience as both archivist and historian, and presents the subject in a very readable and lively way. Some archives, notably those of government and the Established Church, have remarkably continuous histories. But all have suffered over time from periods of neglect and decay, and some have come to sudden and violent ends. Among the destructive episodes discussed in the book are the Viking raids of the Anglo-Saxon period, the Norman Conquest, the Peasants' Revolt, the dissolution of the monasteries and the bombing raids of the Second World War. Archivists and historians have a shared interest in the protection and study of the country's surviving records. This book has been written for members of both professions, but also for every reader who cares about the preservation of England's past.

Intended for librarians and library managers in academic institutions, this series aims to cover advances in library administration and organization. The collected articles draw upon practical situations to illustrate administrative principles.

Archival Silences demonstrates emphatically that archival absences exist all over the globe. The book questions whether benign 'silence' is an appropriate label for the variety of destructions, concealment and absences that can be identified within archival collections. Including contributions from archivists and scholars working around the world, this truly international collection examines archives in Australia, Brazil, Denmark, England, India, Iceland, Jamaica, Malawi, The Philippines, Scotland, Turkey and the United States. Making a clear link between autocratic regimes and the failure to record often horrendous crimes against humanity, the volume demonstrates that the failure of governments to create records, or to allow access to records, appears to be universal. Arguing that this helps to establish a hegemonic narrative that excludes the 'other', this book showcases the actions historians and archivists have taken to ensure that gaps in archives are filled. Yet the book also claims that silences in archives are inevitable and argues not only that recordkeeping should be mandated by international courts and bodies, but that we need to develop other ways of reading archives broadly conceived to compensate for absences. Archival Silences addresses fundamental issues of access to the written record around the world. It is directed at those with a concern for social justice, particularly scholars and students of archival studies, history, sociology, international relations, international law, business administration and information science.

This guide for the design and management of information services is intended for students in information services management, both in schools of library and information science and in schools of business management. It is also aimed at practitioners - librarians and other managers - who provide information to services in business, industry, and government, either from within an organization or as external consultants and contractors. In addition, managers of computer and communications facilities and other organizations that process information, should find this guide relevant.;The text offers a basis for the design and management of information services to: provide decisison-makers with help of the management of change; make corporate decision-makers aware of information as an asset and as a strategy for improved, innovative decisions; and make information service providers potential sources of innovation for any organization that processes information.