The organization, functioning, and the role of libraries in university communities continue to change dramatically. While academic research libraries continue to acquire information, organize it, make it available, and preserve it, the critical issues for their management teams in the twenty-first century are to formulate a clear mission and role for their library, particularly as libraries transition to meet the new information needs of their university constituents. Building a Virtual Library addresses these issues by providing insight into the current changes and developments within the area of library science.

This professional reference for academic librarians provides detailed guidance for the strategic management of academic libraries. While strategic planning is important, this volume recognizes that even the best plans must confront the reality of implementation of services and facilities within the library on a daily basis. This book offers solutions to immediate operational problems within the academic library and treats strategic planning as but one component of overall strategic management. The first part of the work overviews definitions and discusses the issues and objectives central to strategic library management. The second part contains chapters on the academic and external contexts within which the library functions, and looks at the impact of those contexts on the strategic management plan. The third part provides detailed information on technical tools and procedures by which strategic management can be accomplished.

This book on library management presents a contrarian view with a humanities focus that reflects the author's decades of practical experience as a library manager and professor of library science. This collected volume presents the author's thoughts on teaching management to library science students, his management philosophy, and practical advice for library managers. The columns strive to teach students and managers how to discover their strengths and weaknesses, to collect as much objective evidence as possible, to examine both traditional and non-traditional solutions, and to brutally monitor results as a learning experience. The columns delve into subconscious motivation and avoid simplistic solutions that often do not consider the complexity of human behavior. The final section includes columns on common library problems such as budgeting, unions, management perks, promotion, and search committees. The Contrarian Manager presents the collected articles of Robert P. Holley published in the Journal of Library Administration.

Targeted at Library and Information Science (LIS) professionals, this book concentrates on usability evaluation methods used to design usable and user-centered library websites. Aimed at the practitioner, it is a practical guide to methods that are used to gather information from potential users that shape the design of the website based on an interactive design process. From planning the study to writing the report, this book guides the reader through the process of usability evaluation using examples from the author s experience with usability evaluation of library interfaces. It describes usability techniques, procedures, report writing, and design changes that lead to a user-centered interface.
A concise, practical guide to completing usability evaluation methods with an emphasis on creating user-centered library websitesIncludes examples that draw on the author s practical experience with usability evaluationUseful guidelines to creating participant recruitment letters, scripts, thank you notes, and forms illustrated with practical examples"

As outsourcing becomes more commonplace in libraries, the need for a authoritative guide becomes indisputable. This book, designed to give librarians a broad understanding of outsourcing issues in academic libraries, synthesizes prevailing theories on the topic and describes current outsourcing practices in all areas of librarianship. After a historical overview and a detailed analysis of the pros and cons of outsourcing, the authors outline the steps for planning and implementing a successful outsourcing program. Individual chapters cover collection development, acquisitions and serials management, cataloging, retrospective conversion, authority control, preservation, and public services and systems. A special feature of the book is a detailed survey of more than 200 academic research libraries and other academic libraries about outsourcing practices.

This book provides an overview of approaches to assist researchers and practitioners to explore ways of undertaking research in the information literacy field. The first chapter provides an introductory overview of research by Dr Kirsty Williamson (author of Research Methods for Students, Academics and Professionals: Information Management and Systems) and this sets the scene for the rest of the chapters where each author explores the key aspects of a specific method and explains how it may be applied in practice. The methods covered include those representing qualitative, quantitative and mixed methods. Both a chapter on the topical evidence-based practice approach, and another critiquing it, are also included. The final chapter points the way towards potential new directions for the burgeoning field.
Renowned information literacy researcher Dr Christine Bruce affirms the usefulness of the book: New researchers and early career professionals will appreciate the clarity of the introductions provided' to each of the methods covered.

A practical guide to current Institutional Repository (IR) issues, focussing on content - both gaining and preserving it and what cultural issues need to be addressed to make a successful IR. Importantly, the book uses real-life experiences to address and highlight issues raised in the book.
Written by a successful Institutional Repository project managerThe author has detailed knowledge of Institutional Repository issuesDraws on practical knowledge and experience gained from organisational use

This book focuses on practical, standards-based approaches to planning, executing and managing projects in which libraries and other cultural institutions digitize material and make it available on the web (or make collections of born-digital material available). Topics include evaluating material for digitization, intellectual property issues, metadata standards, digital library content management systems, search and retrieval considerations, project management, project operations, proposal writing, and libraries emerging role as publishers.
Highly practical. Explains complex processes, warns of potential challenges and provides advice for solving realistic problemsComprehensive: includes coverage of the range of techniques and strategies for digitizing and organizing material that practitioners can use to plan and implement digitization projects "

Increased access to information generated by international governmental organizations (IGOs) and nongovernmental organizations (NGOs) and the explosive growth in information technology lead to challenges in the way this information is disseminated, processed, organized, and used. This companion volume to Hajnal's previous work, International Information, bridges the divide between traditional and new media information emanating from IGOs and NGOs. An invaluable resource for researchers, scholars, students, government officials, media personnel, and information professionals.

1. With contributions from a diverse group of librarians, who have experience working in different types of institutions and roles, the book showcases the actions information professionals, largely from historically marginalized groups, are taking to create a more socially responsible environment for themselves and their communities. 2. The chapters reflect on personal experiences, best practices for programming, professional development, effective collaboration, building inclusive community partnerships, anti-racist practices in the classroom, and organizational culture. 3. Exploring how and why library workers are incorporating anti-racist, and anti-oppressive work within their everyday roles, the book demonstrates that library workers are increasingly sending messages of protest, and advocating for equity, justice, and social change. Highlighting their experiences of marginalization and exclusion, contributors also reflect upon the impact social justice work has on their mental health, careers, and personal lives. 4. Practicing Social Justice in Libraries is essential reading for library and information workers and students who are searching for practical ways to implement more inclusive practices into their work.

Providing a thorough review of the concept of the Institutional Repository (IR) the book examines how they can be set up, maintained and embedded into general institutional working practice. Specific reference is made to capturing certain types of research material such as E-Theses and E-Prints and what the issues are with regard to obtaining the material, ensuring that all legal grounds are covered and then storing the material in perpetuity. General workflow and administrative processes that may come up during the implementation and maintenance of an IR are discussed. The authors notes that there are a number of different models that have been adopted worldwide for IR management, and these are discussed. Finally, a case study of the inception of the Edinburgh Research Archive is provided which takes the user through the long path from conception to completion of an IR, examining the highs and lows of the process and offering advice for other implementers. This allows the book the opportunity to introduce extensive practical experience in unexpected areas such as mediated deposit.
A comprehensive synthesis of the whole of the IR system - never before provided in other booksThe research results that it contains, are at the leading edge of this subject areaIncludes a comprehensive case study and examination of practical experience - never before provided in other books

New technology and services are fundamental to maintaining the relevance of libraries today, but which technologies and/or services make sense to implement, and which to avoid? Building from a framework drawn in the overlap of design thinking with best practices in emerging technology and library practice, this book is a go-to guide for the active library practitioner and LIS student alike. From the 3D printers and laser cutters of today's library makerspace to collection development and library outreach, this primer offers clear examples that illustrate the practical and collaborative approach that ensures alignment and increases the likelihood of success. Written as a textbook for LIS students in the crossover areas of emerging technology, design thinking, and library management, the book will also meet the needs of the active library practitioner in public, academic, and special libraries, both those new to the field and seasoned professionals. The practical treatment and examples provided will be of interest and immediate use. Questions at the end of each chapter give readers an opportunity to think about the concepts presented. The book is also designed to let the enduring values of librarianship and library practice shine through, guiding the reader to navigate the future of library technology.

The basic premise of neurodiversity is that there is no "normal" baseline for brain processes, but that all individual brains vary and therefore are diverse. The CAST organization estimates that 11% of college students enrolling in post-secondary campuses having a learning disability or learning difference. As neurodiverse students enroll in post-secondary education, the environments within which these students learn, can either support or impede their ability to succeed. Simply put, a neurodiverse campus population means that educators recognize that all students process and learn differently and must adapt our approaches and services in order to reach and support all students enrolled on our campuses. Neurodiverse students are a growing population on today's college campus. Their growing presence prompts new approaches to support their success and change traditional student services and collegiate experiences. This practical guide: Assists readers in better understanding neurodiverse students and the way campus services can create welcoming environments Explores the role Universal Design for Learning (UDL) and Executive Functioning (EF) plays in student success, and Focuses on specific collegiate offices and services that effectively address the needs of neurodiverse learners. Chapters cover tutoring, learning supports, academic coaching, academic advising, career services, residential living, and classroom experiences that impact and assist neurodiverse college students.

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

A concise guide to managing your digital life. Today, we collect and store an ever-increasing volume of digital personal information on convenient portable devices and create substantial amounts of personal textual and visual digital information on their personal computers. We have become accustomed to using a variety of tools that involve interactive social activities. Because of social media, there is a large amount of user-generated content related to all aspects of our lives and there is no way for creators to save it all and invaluable content ranging from personal notes to photos to medical information may be lost. Because we may lose so much information, it is helpful to find out as much as we can about how we can manage our personal digital information. This book is a primer to preventing that loss. Here is an introduction to Personal Information Management (PIM) intended for a lay audience. The basic premise is that everyone needs to manage their digital information. This book introduces readers to the kinds of tools people most commonly use today. It will also consider the pros and cons of each of these tools. This book cover he concepts associated with preserving and managing personal digital information. Visual and textual examples illustrate how to use best practices to ensure the longevity of information, while considering current solutions to the problems associated with personal information loss. The book is a detailed guide to the steps involved in managing information and images of all kinds: Receiving Generating Keeping Using Organizing Re-finding Sharing. Most of us don't know how to prevent information loss; this book introduces tools that will ensure the longevity of our digital lives.

Exhibiting the Archive examines the role that exhibition plays in archives and analyses the impact they are understood to have on how users and visitors experience the archive. Drawing on research conducted in Europe, North America and Australia, the book analyses the key theoretical and social influences on exhibition-making in archives today and discusses the role of exhibitions in the archives of tomorrow. This is the first in-depth study to consider exhibition as more than outreach or advocacy: it frames exhibition as an encounter with archives and with people, and interprets it as a mechanism for change within the archive. Against a backdrop of increasing digital activity, Lester asks what experience within the physical space of the archive could be. Drawing on ideas of spatiality and embodiment, as well as social justice and activism, Lester considers the role of exhibitions within the physical archive and the part they can play in reshaping how experience is understood to happen within it. Exhibiting the Archive offers a new perspective on the archive that will be of interest to academics and students engaged in the study of archives and records. The discussions of cutting-edge practice offer new insights into how exhibitions are conceived and made, and will therefore be of interest to practitioners around the world.

Information value and quality can be considered an essential factor to evaluate both conceptual and practical contributions in organisational, technical, and scientific tasks and projects. It is important to effectively observe and implement these concepts in real organisational plans and efforts. Rethinking the Conceptual Base for New Practical Applications in Information Value and Quality discusses the re-evaluation of the conceptual base of information value and quality found in different forms of media; and how these concepts can be analyzed in real applications and business scenarios. This book is a vital reference source for scholars, practitioners, IT specialists, and students interested in information and knowledge management.

Shavit's book is an implementation analysis of the impact of federal aid on the organization and administration of state library agencies. He examines five state libraries in detail, supplemented by data from eight other states that have reported using federal funds for their libraries. Through the use of qualitative evaluation methods and unstructured interviews with the people involved, Shavit attempts to answer many of the questions surrounding his topic including implementation, the stimulus for institutional change, the extent of accomplishment with regard to legislatively mandated activities, how the agencies have been strengthened and improved, and the realistic expectations of the response to federal aid. Finally, he proposes recommendations for future policy regarding federal aid to public libraries and the role of state library agencies in relation to such aid.

The management of knowledge created in an organization not only enables reuse of knowledge, but also adds value to the organization itself. Preventing duplication of intellectual effort, it saves economic and human resources, leading to the creation of new information. This book gathers the wisdom of knowledge managers and researchers in the context of the library and will be a valuable reference source for all libraries.

Systems Librarianship: A Practical Guide for Librarians offers new systems librarians and interested LIS students foundational knowledge about the field of systems librarianship as well as practical information and strategies for common projects like migrating a library system and technology planning. With up-to-date information based on a survey of 200 practicing systems librarians, the current professional literature, and on-the-job experience, this practical guide covers everything a new systems librarian should know in order to succeed in this field. The first half of the book covers background information about the systems librarian position, hiring trends and job searching tips, as well as essential knowledge on library systems like the ILS, content management systems, and emerging technology. The second half of the book provides how-to information for some of the most common and often daunting projects a new systems librarian might be expected to take on, including systems migration, website redesign, technology planning, and project management. Also included are where to find useful resources and support from the library community, such as pertinent listservs, professional associations, conferences, and journals, blogs, and other professional content. Finally, the book features informational interviews with over a dozen systems librarians working in a variety of library types across the professional spectrum, offering their experienced takes and advice on libraries, technology, and the profession. While new systems librarians can often feel overwhelmed and underprepared for their first professional position, this book will serve as a useful resource for navigating the ins and outs of this dynamic and challenging field.

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies?

Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.

In the 1980s, a young adventurer and collector for a government library, Abdel Kader Haidara, journeyed across the Sahara Desert and along the Niger River, tracking down and salvaging tens of thousands of ancient Islamic and secular manuscripts that were crumbling in the trunks of desert shepherds. His goal: to preserve this crucial part of the world's patrimony in a gorgeous library. But then Al Qaeda showed up at the door. Joshua Hammer writes about how Haidara, a mild-mannered archivist from the legendary city of Timbuktu, became one of the world's greatest smugglers by saving the texts from sure destruction. With bravery and patience, Haidara organized a dangerous operation to sneak all 350,000 volumes out of the city to the safety of southern Mali. His heroic heist is a reminder that ordinary citizens often do the most to protect the beauty of their culture. His story is one of a man who, through extreme circumstances, discovered his higher calling and was changed forever by it.