Volume 20 includes important contributions to the field from the UK, Germany, and the United States. These deal with the evolving role of the chief information officer, information ethics, library services at a distance, e-metrics, and continuous quality improvement.

This professional reference for academic librarians provides detailed guidance for the strategic management of academic libraries. While strategic planning is important, this volume recognizes that even the best plans must confront the reality of implementation of services and facilities within the library on a daily basis. This book offers solutions to immediate operational problems within the academic library and treats strategic planning as but one component of overall strategic management. The first part of the work overviews definitions and discusses the issues and objectives central to strategic library management. The second part contains chapters on the academic and external contexts within which the library functions, and looks at the impact of those contexts on the strategic management plan. The third part provides detailed information on technical tools and procedures by which strategic management can be accomplished.

Just beginning to enter the workplace, Millennials have never known a world that wasn't connected by email, instant messages, text messages, and the Internet. For libraries, the challenge is clear: how do we serve older and more established clientele, yet sustain progress? How do we welcome this new generation into our professional midst? These 18 chapters explore the pervasiveness of change: in personnel selection and training; budget planning; marketing and promotion; fund raising; health issues for staff and clientele; retirement and recruitment; staying current; inter-library and inter-agency cooperation; joint-use facilities; furnishing and refurnishing; evaluating and selecting new format materials and technologies; and lifelong learning. Each offers practical experience and advice which, regardless of type of library, is adaptable to all. For managers and would-be managers of libraries everywhere, and anyone who provides service to a younger demographic.

The organization, functioning, and the role of libraries in university communities continue to change dramatically. While academic research libraries continue to acquire information, organize it, make it available, and preserve it, the critical issues for their management teams in the twenty-first century are to formulate a clear mission and role for their library, particularly as libraries transition to meet the new information needs of their university constituents. Building a Virtual Library addresses these issues by providing insight into the current changes and developments within the area of library science.

The Time for Endowment Building is Now: Why and How to Secure Your Organization's Future describes endowment contributions both through outright and deferred gift giving. It puts the concept of endowment development front and center and explains the steps and mindset that are necessary to create the capacity to build and increase the endowment of an organization. The role and responsibility of the executive and the board in encouraging endowment development are described, and a chapter is devoted to the identification of endowment prospects not through wealth analysis or "major gift giving" but by donative history. A highlight of the book is a case study of the Harold Grinspoon Foundation's LIFE & LEGACY Program that provides training and mentoring as well as incentives to local community-based organizations to encourage the building of endowment funds. The book will be particularly appealing to boards and staff members of those not-for-profit organizations contemplating whether to launch an endowment program or are in the beginning stages of doing so. This book will be valuable to veterans in the field considering their policies in relation to the use of endowment contributions as well as the marketing of them to prospects and donors. It will also be of interest to those teaching fundraising courses in not-for-profit management programs.

As outsourcing becomes more commonplace in libraries, the need for a authoritative guide becomes indisputable. This book, designed to give librarians a broad understanding of outsourcing issues in academic libraries, synthesizes prevailing theories on the topic and describes current outsourcing practices in all areas of librarianship. After a historical overview and a detailed analysis of the pros and cons of outsourcing, the authors outline the steps for planning and implementing a successful outsourcing program. Individual chapters cover collection development, acquisitions and serials management, cataloging, retrospective conversion, authority control, preservation, and public services and systems. A special feature of the book is a detailed survey of more than 200 academic research libraries and other academic libraries about outsourcing practices.

Transmedia is a technique of delivering a single piece of content in individual parts via different media and communication platforms (books, films, TV shows, games, live performances, etc.). In the book transmedia is considered as a case-in-point for the need to rethink library cataloguing and metadata practices in a new, heterogeneous information environment where the ability to bring together information from various sources into a meaningful whole becomes a critical information skill. Transmedia sheds new light on some of the long-existing questions of bibliographic information organisation (the definition of work, modelling of bibliographic relationships, subject analysis of fiction, etc.) and introduces libraries to new, transient and interactive media forms such as interactive fiction, gaming events, or performances. The book investigates how various theories and practices of bibliographic information organisation can be applied to transmedia, focusing on the solutions provided by the new bibliographic conceptual model IFLA LRM, as well as linked open data models and standards. It strongly advocates collaborative practices and reuse of knowledge that underpin an emerging vision of the library catalogue as a 'mediation tool' that assembles, links and integrates information across a variety of communication contexts.

Dr. Cynthia K. West examines the intersection of information technologies, power, people, and bodies. Informed by more than ten years as a digerati in Silicon Valley and a political theorist, she offers a unique perspective on the direction in which information technologies are leading North American and global societies and cultures. Not only are information technologies bringing positive changes, technologies are embedded in what Michel Foucault calls power networks. Information technologies inherit influences from prior historical, cultural, and social events. West's research examines how information technologies are on a path of creating efficiency, productivity, profitability, surveillance, and control.

Human-machine interface technologies are merging more and more with physical bodies. Surveillance technologies are supervising human activities in an increasingly panoptic fashion. Biometric technologies record data from the body's parts--hands, retinas, irises, and even body odor. But as West points out, we need to ask ourselves just how digital do we want to become? West calls for an ethics dialogue not only among digerati within the industry but also a dialogue which allows for public participation. Where do we want to lead the technology? Instead of continuing to embrace the goals of the technocratic paradigm, how can we use the technologies toward more humanistic goals? West concludes by offering six levels of active participation for positive change. This book will be of particular interest to scholars and students of contemporary science and technology as well as participants in information technology.

Increased access to information generated by international governmental organizations (IGOs) and nongovernmental organizations (NGOs) and the explosive growth in information technology lead to challenges in the way this information is disseminated, processed, organized, and used. This companion volume to Hajnal's previous work, International Information, bridges the divide between traditional and new media information emanating from IGOs and NGOs. An invaluable resource for researchers, scholars, students, government officials, media personnel, and information professionals.

A History of Medical Libraries and Librarianship in the United States: From John Shaw Billings to the Digital Era presents a history of the profession from the beginnings of the Army Surgeon General's Library in 1836 to today's era of the digital health sciences library. The purpose of this book is not only to make this history available to the profession's practitioners, but also to provide context as medical librarians and libraries enter a new age in their history as the digital information environment has undercut the medical library's previous role as the depository of the print based KBI/information base. The book divides the profession's history is divided into seven eras: 1. The Era of the Library of the Office of the Army Surgeon General and John Shaw Billings - 1836 - 1898 2. The Era of the Gentleman Physician Librarian - 1898 to 1945 3. The Era of the Development of the Clinical Research Infrastructure (NIH), the Rapid Expansion in Funded and Published Clinical Research and the Emergence of Medical Librarianship as a Profession - 1945 - 1962 4. The Era of the Development of the National Library of Medicine, Online digital Subject Searching (Medline) and the Creation of the National Health Science Library Infrastructure- 1962 - 1975 5. The Medline Era - A Golden Age for Medical Libraries - 1975 - 1995 6. The Era of Universal Access to Information and the Transition from Paper to Digitally Based Medical Libraries - 1995 - 2015 7. The Era of the Digital Health Sciences Library - 2015 - Each era is reviewed through discussing the developments in the field and the factors which drove those developments. The book will provide current and future medical librarians and information specialists an understanding of the development of their profession and some insights into its future.

Libraries have historically played a role as a community builder, providing resources and spaces where knowledge can be archived, shared and created. They can also play a pivotal role in fostering the public's understanding of science and scientific processes. From makerspaces to data visualization labs to exhibits, many libraries already delve into scientific explorations and many more could join them. Scientists often need to include "broader impacts" goals in grant proposals, but they might not know where to begin or feel that they do not have the time to devote to public engagement. This is where libraries and librarians can help. Research in science communication also supports tapping into libraries for public engagement with science. Studies show that it is important for scientists to present findings in an apolitical way-not aligning with one solution or one way of thinking and not being seen as an activist (Druckman, 2015; Jamieson & Hardy, 2014). One of the core tenets of librarians and libraries is to present information in a neutral way. Research also shows that Informal conversations about science can have a greater effect on people than reading about it online or hearing about it on the news (Eveland & Cooper, 2013). Again, libraries can play a role in fostering these types of conversations. Given this landscape, this book will demonstrate concrete ways that libraries and librarians can play a role in fostering public engagement with science. In addition to background information on the current landscape of public knowledge and understanding of science, it will also include best practices and case studies of different types of programming and services that libraries can offer. Often libraries do not jump to mind when people think about science education or science literacy, and many librarians do not come from a science background. Literature on science programming and sharing science is largely absent from the library field. This book will help give confidence to librarians that they can participate in engaging the public with science. At the same time, it will provide a conduit to bring informal science educators, communication officers from universities or research organizations who share scientific discoveries with the public, and librarians together to explore ways to align their work to promote scientific literacy for all.

Science Libraries in the Self Service Age: Developing New Services, Targeting New Users suggests ways in which libraries can remain relevant to their institution. This book describes the myriad of new services and user communities which science librarians have recently incorporated into their routines. Where applicable, the book focuses on both researcher needs and the simple economics that emphasize the need for new service development. Science librarians will have to adapt to changing behaviors and needs if they want to remain a part of their organization's future. As this trend has hastened science librarians to develop new services, many of them aimed at audiences or user groups which had not typically used the library, this book provides timely tactics on which to build a cohesive plan.

Social Media: The Academic Library Perspective provides a step-by-step guide on social media as written by somebody who has already done the work. Made up of case studies written by authors at various institutions who provide different perspectives on their institution's use of social media, the book highlights successes and failures, while also focusing on tips for social media management in the academic library that anybody in the community can interpret and adapt. Social media platforms are dealt with systematically, making this an essential guide for librarians who want to use social media to the benefit of their library.

Conversations with Leading Academic and Research Library Directors: International Perspectives on Library Management presents a series of conversations with the directors of major academic and research libraries. The book offers insight, analysis, and personal anecdote from leaders in the library field, giving a unique perspective on how the modern library operates. Readers will learn about the most up-to-date trends and practices in the LIS profession from the directors of 24 internationally acclaimed academic and research libraries in Germany, Hong Kong, Ireland, The Netherlands, New Zealand, Russia, Singapore, and the UK and USA. This is the first book focusing on leaders and managers of library institutions to offer a global outlook. Facing the need to respond to the expectations of changing populations that librarians strive to serve, this book aims to develop a new understanding of the core values of academic and research libraries, and asks how librarians can innovate, adapt, and flourish in a rapidly shifting professional landscape.

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

At the heart of any discussion about the future of libraries is the future of librarians-and how well our instructional programs, especially the Master of Library Science (MLS) degree, prepare them for their careers. Building on the Re-envisioning the MLS initiative from the University of Maryland's iSchool and the Information Policy & Access Center (iPAC), this book continues the critical conversations around preparing future librarians. Library and information science (LIS) programs are the foundation of librarianship, and their design requires input from everyone in the field-from academics designing programs and courses, to practitioners reflecting on how prepared (or unprepared) they are to serve their communities, to hiring authorities considering qualifications of candidates. The second installment of this two-part volume explores many of the challenges and opportunities inherent in the future of the MLS degree, including the changing nature of the communities that libraries serve and how LIS education should address these changes, how archival training must accommodate big data, the specialized skill sets librarians need on the job, and how best to prepare librarians for their role as educators. These conversations will never be fully resolved, as LIS education must continue to evolve to ensure the efficacy of libraries and the librarians at the heart of the work.

Health sciences librarians need to optimize collaborating with others in their institutions and beyond. An understanding of what leads to successful collaborations is beneficial and empowering. By using case studies of varieties of collaborations, Strategic Collaborations in Health Sciences Libraries provides a framework and evidence about key factors to consider when thinking about building and sustaining successful collaborations. Readers of this book are encouraged to contact the chapter authors to obtain more details than those provided in the book. This connection between experts with collaboration experience and those seeking to understand successful collaborations is the key impact of this book.

Colleges and universities throughout the world plan library orientations for first years or specific audiences such as transfer or international students. These events can vary greatly in shape and form depending on the size, resources and staff of the institution, orientation schedule, and whether it is mandatory for students. Some institutions plan day-long events, elaborate games, or scavenger hunts; some offer drop in sessions or library tours; others offer an online orientation. Planning Academic Library Orientations gathers case studies from around the world covering a wide variety of approaches as a guide to those revamping or creating new library orientations. Chapters are organized into the following thematic sections: Games; Marketing & Promotion; Partnerships; Targeting Specific Audiences; Technology; and Tours, and are cross-referenced if they touch on additional themes. Each chapter includes institutional information so readers can decide which type of orientation is appropriate for their own institution and see what resources are required.

As a branch of International and Area Studies Librarianship (IASL), East Asian Librarianship has become increasingly important in an age of globalization as scholars engage in interdisciplinary research and study. Volume 1 of Inside Major East Asian Library Collections in North America presents an extensive collection of interviews that give key insights into Japanese and Korean librarianship. East Asian Studies librarianship requires a variety of technical skills, combining deep subject background with knowledge of library processes/workflows, an awareness of research trends, and digital developments in their respective fields. Professionalism, tradition, standards, respected bodies of knowledge and individual practicing professionals' personality traits are closely examined over both volumes. Inside Major East Asian Library Collections in North America promotes shared understanding of librarians' work and contribution to society and will enable further collaborations and new services, utilizing the unique and distributed nature of their expertise.

Shavit's book is an implementation analysis of the impact of federal aid on the organization and administration of state library agencies. He examines five state libraries in detail, supplemented by data from eight other states that have reported using federal funds for their libraries. Through the use of qualitative evaluation methods and unstructured interviews with the people involved, Shavit attempts to answer many of the questions surrounding his topic including implementation, the stimulus for institutional change, the extent of accomplishment with regard to legislatively mandated activities, how the agencies have been strengthened and improved, and the realistic expectations of the response to federal aid. Finally, he proposes recommendations for future policy regarding federal aid to public libraries and the role of state library agencies in relation to such aid.

Library Storage Facilities: From Planning to Construction to Operation examines high-density library storage facilities, considering how such facilities are changing the nature of collection management. The book discusses the types of storage facilities and explores how institutions can collaborate and embrace cost saving options through opening shared off-site storage facilities, addressing common needs, and maximizing value and space in on-campus libraries. Considering a unique partnership between the Texas A&M University System and the University of Texas System, the book highlights best practice and lessons learned during implementation. Topics covered include storage strategies, geometric efficiency, systems integration, environmental control, and more.

Emerging Library Technologies, is written for librarians/information professionals, teachers, administrators, researchers, undergraduate/graduate students, and others who are interested in learning about some of the most popular emerging technologies in the media today such as artificial intelligence, robotics, drones, driverless vehicles, big data, virtual/augmented reality, 3D printing, and wearable technologies. This valuable resource shows how they can be used in libraries and resource centers, and how to get stakeholder buy in for implementing these technologies.

The latest volume of Advances in Library Administration and Organization, contains approaches from researchers around the world. Sourced in management theory and hands-on practice, the chapters explore such issues as skills-building and other professional development activities, changing demographic profiles of staff, changing modes of resource provision, succession planning, remote work, and planning for Linked Data. New approaches to student staffing are examined, along with the relationship of library work to topics such as emotional intelligence and positive organizational behavior. Several chapters put forth research and case study information regarding methods for dealing with large-scale changes in library staffing with regard to budget, space, and mode of information delivery. The work as a whole addresses sustainability issues in library staffing both regarding the day-to day work of libraries and in planning for the future. Library Staffing for the Future provides the reader with a thorough look at relevant staffing issues for libraries today and going forward, and provides advice and information grounded in the theoretical as well as the practical.

Public Libraries and Their Communities: An Introduction provide an overview of public librarianship today. It covers library organization, policy development, staffing, fiscal organization including funding sources and budgets, the legal framework, relationships with local and state governments, advocacy, services and service development for different age groups and for different groups of users, development of programming and outreach, collection development, promotion and marketing, and current issues and trends. In addition to context and concepts, the book uses many examples from both large and small public libraries to bring principles to life. Examples include real library policies, case studies, strategic planning, organization charts and library budgets. Many think that public libraries are not complicated to run.This book aims to show that public libraries are very complicated and require much skill on the part of the director, staff, and Board of Trustees to meet the needs of their local users.Advocacy and marketing have become important parts of the work of public libraries. Funding is always challenging so public libraries must constantly be making the local government and its citizens aware of the public library - its programs, collections, and services. This book's focus is on how public libraries reach beyond the walls of their buildings and touch the lives of their citizens.Meeting community interests and needs is essential for 21st century public libraries. For students the book offers discussion questions at the end of each chapter. These questions also provide discussion starters for public library staff development.