Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

American Music Librarianship is a biographical and historical review of the musical situation in American libraries from its roots in the late 19th century to the 1980s. Beginning with the period from 1854-55 when the Boston Public Library began to buy music for its collections, Bradley tracks the development of the Music Division in the Library of Congress under the guidance of chief librarian Oscar Senneck.

The opening section examines the professional careers of America's first music librarians and the subsequent development of music libraries, taken from information provided in their papers; documentation in their libraries; and from oral interviews with the librarians, their spouses and their successors. In the second and third sections, Bradley covers the librarians involved in the formulation of classification schemes and rules for cataloguing. The fourth section covers the colleagues of these pioneer librarians who are noteworthy for their own efforts on behalf of music in American libraries. The Music Library Association is reviewed in the final section, from its inception in 1931 through the activities of its professionals, to current goals. The book's appendices include tables and plates illustrative of various aspects discussed in the body of the book. A detailed index comprehends personal names, names of libraries, titles of publications, concepts and subjects. This book is a source book for all music libraries and librarians, school libraries, and music research collections.

This is an original and scholarly study of the role of books and libraries in British prisons during the period of penal reforms between 1700 and 1911. Janet Fyfe discusses the role of groups and individuals who advanced the ideology of reform as well as those who were actively engaged in bringing reading material into the jails and prisons of Great Britain. Perhaps Fyfe's most valuable contribution to the field is her rich bibliography of primary sources; these include a wealth of official reports, government publications, books and pamphlets spanning the two centuries covered in her investigation of prison libraries. She examines the extent that different penal institutions and systems--including not only local jails and national prisons but also convict settlements and the hulks--came to adopt the use of books and libraries and their rationales for doing so. The author documents in detail how prison library services were organized, how they were administered and funded, how books were selected, and what consideration was given to the preference of inmates.

Everything you need to know in order to start, maintain, and provide service for a business collection, and to research virtually any business topic. Now in its fifth edition, The Basic Business Library is a modern sourcebook of core resources for the business library and the business information consumers and researchers it serves. This up-to-date guide also discusses strategies for acquiring and building the business collection in a Web 2.0/3.0 world and recommended approaches to providing reference service for business research. This text includes numerous real-world examples that cover market research, investment, economics, management and marketing. This is a single-volume guide to doing business research and managing business resources and services in a multitude of library environments. Readers will gain an understanding of the nature and breadth of providers of business information; learn the types and formats of information available; become familiar with key resources and providers in major categories such as marketing, financial information, and investment; and understand how to collect, use, and provide access to business information resources. Includes hundreds of topical chapters that cover key resources in-depth Provides a core list of the most essential library business resources Contains contributions from an all-star cast of experienced business librarians Bibliographic information regarding key resources is woven throughout the book

Hafter examines the increasingly accepted assumption that the development of a huge online catalog, accessible by telecommunications to all member institutions, will only result in a vast saving of catalogers' time without the dilution of quality inherent in most mass production activities. She describes comparative changes in actual library and network practice and shows how the new realities of library performance, standards, and evaluation practice have impacted prevailing theories and beliefs about the work of library and information professional and their management of technological change. Her research is based on sixty-eight in-depth interviews with affected catalogers, administrators, and network personnel at six West Coast academic libraries.

This bilingual collection of both Maragall's poetry and prose has been edited and translated by Ronald Puppo, a research fellow and translator at the University of Vic. His keen eye and expertise on Maragall comes across in droves as he takes what are arguably Catalan literatures finest moments and turns them into eminently readable and enjoyable English language poems. Also included in this collection are some of Maragall's pieces of prose work and personal letters that shed light onto the man himself. Accompanying all this are Puppo's own indepth comments and insights.

Describes the history and methodology of computer system evaluations which were examined in order to determine the best way to conduct the evaluation of PROBE, the ERIC computer retrieval search service.

Most of the papers in this volume were first presented at the Workshop on Cross-Linguistic Information Retrieval that was held August 22, 1996 dur ing the SIGIR'96 Conference. Alan Smeaton of Dublin University and Paraic Sheridan of the ETH, Zurich, were the two other members of the Scientific Committee for this workshop. SIGIR is the Association for Computing Ma chinery (ACM) Special Interest Group on Information Retrieval, and they have held conferences yearly since 1977. Three additional papers have been added: Chapter 4 Distributed Cross-Lingual Information retrieval describes the EMIR retrieval system, one of the first general cross-language systems to be implemented and evaluated; Chapter 6 Mapping Vocabularies Using Latent Semantic Indexing, which originally appeared as a technical report in the Lab oratory for Computational Linguistics at Carnegie Mellon University in 1991, is included here because it was one of the earliest, though hard-to-find, publi cations showing the application of Latent Semantic Indexing to the problem of cross-language retrieval; and Chapter 10 A Weighted Boolean Model for Cross Language Text Retrieval describes a recent approach to solving the translation term weighting problem, specific to Cross-Language Information Retrieval. Gregory Grefenstette CONTRIBUTORS Lisa Ballesteros David Hull W, Bruce Croft Gregory Grefenstette Center for Intelligent Xerox Research Centre Europe Information Retrieval Grenoble Laboratory Computer Science Department University of Massachusetts Thomas K. Landauer Department of Psychology Mark W. Davis and Institute of Cognitive Science Computing Research Lab University of Colorado, Boulder New Mexico State University Michael L. Littman Bonnie J."

Since the publication of the 2nd edition additional countries especially in Asia have become more prominent in industry. This completely revised edition takes account of the changing information scene e.g. in new chapters like BRIC nations (Brazil, Russia, India, and China), Asia and regional patent systems or Sources for legal status searching. This is an essential reference tool for academic librarians and information specialists as well as anyone needing to know where and how patent information can be found.

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Metacognition is a set of active mental processes that allows users to monitor, regulate, and direct their personal cognitive strategies. "Improving Student Information Search" traces the impact of a tutorial on education graduate students problem-solving in online research databases. The tutorial centres on idea tactics developed by Bates that represent metacognitive strategies designed to improve information search outcomes. The first half of the book explores the role of metacognition in problem-solving, especially for education graduate students. It also discusses the use of metacognitive scaffolds for improving students problem-solving. The second half of the book presents the mixed method study, including the development of the tutorial, its impact on seven graduate students search behaviour and outcomes, and suggestions for adapting the tutorial for other users.
provides metacognitive strategies to improve students information search outcomesincorporates tips to enhance database search skills in digital librariesincludes seminal studies on information behaviour "

This book provides an analytical overview of key issues affecting the effectiveness of state library activities and services. If offers specific suggestions, recommendations and strategies by which future challenges related to state librarianship can be faced successfully.

Public librarians do not usually see themselves as politicians. However, as decision-makers in an institutional setting, affected by a variety of pressures and conflicting interests, they are involved in politics in both the broad and narrow sense. Moreover, recent developments in the public library system have brought the librarian directly into the political sphere. Professor Shavit's study, the first major work on the subject in over 35 years, fills a major gap in scholarship on the public library in the political process and provides a detailed survey of the political context in which the modern library functions.

Libraries and librarians have been defined by the book throughout modern history. What happens when society increasingly lets print go in favour of storing, retrieving and manipulating electronic information? What happens after the book? After the Book explores how the academic library of the 21st Century is first and foremost a provider of electronic information services. Contemporary users expect today s library to provide information as quickly and efficiently as other online information resources. The book argues that librarians need to change what they know, how they work, and how they are perceived in order to succeed according to the terms of this new paradigm. This title is structured into eight chapters. An introduction defines the challenge of electronic resources and makes the case for finding solutions, and following chapters cover diversions and half measures and the problem for libraries in the 21st century. Later chapters discuss solving problems through professional identity and preparation, before final chapters cover reorganizing libraries to serve users, adapting to scarcity, and the digital divide .
Describes how electronic resources constitute both a challenge and an opportunity for librariesArgues that librarians can re-define themselvesPuts the case that libraries can be reorganized to optimize electronic resource management and information services based on contemporary technology and user needs"

Compliance is one of the component of the widely discussed GRC (governance, risk, and compliance) framework, which integrates three key elements of organizational strategy, the other two being governance and risk. The GRC framework encompasses all aspects of organizational strategy and operations, including those that involve the creation, collection, retention, disclosure, ownership, and use of information by companies, government agencies, and non-profit entities. Information governance develops strategies, policies, and initiatives to maximize the value of an organization's information assets. Information risk management is responsible for identifying, analyzing, and controlling threats to those assets. Information compliance seeks to align an organization's information-related policies and practices with applicable requirements. Academic researchers, legal commentators, and management specialists have traditionally viewed compliance as a legal concern, but compliance is a multi-faceted concept. While adherence to legal and regulatory requirements is widely acknowledged as a critical component of compliance initiatives, it is not the only one. Taking a broader approach, this book identifies, categorizes, and provides examples of information compliance requirements that are specified in laws, regulations, contracts, standards, industry norms, and an organization's code of conduct and other internal policies. It also considers compliance with social and environmental concerns that are impacted by an organization's information-related policies and practices. The book is intended for compliance officers, information governance specialists, risk managers, attorneys, records managers, information technology managers, and other decision-makers who need to understand legal and non-legal compliance requirements that apply to their organizations' information assets. It can also be used as a textbook by colleges and universities that offer courses in compliance, risk management, information governance, or related topics at the graduate or advanced undergraduate level.

This volume covers the changing expectations for both the librarian and for the service user. How has the world changed, how have students changed and how can the reference library cope? The changing user is viewed in terms of particular cultural needs and also the "Generation X" factor. Topics covered are; remote access; instructional multimedia; software; courseware; networked resources; and designing custom computer applications.

The National Information Infrastructure will bring information to the doorstep of every household. Librarianship must respond to this development through the National Electronic Library. Librarianship as a profession must set the information agenda if it is to be a viable and influential entity in the electronic environment. Traditional library services are being redefined by technology, and the concept of the National Electronic Library must combine the roles of the academic institution, public enterprise, and library education. This professional reference is a guide to assist librarians in planning for the future.

The volume maintains that the growing electronic environment is driving a cultural transformation in which libraries must examine and understand what libraries have been, what they are, and what they need to be. Libraries need to participate actively in this transformation in order to remain the central providers of information and related services. The book explores the National Electronic Library as a concept and formal organization. Library services, collections, and the physical facility are examined in terms of present and future needs based on the rapidly changing electronic environment, and the volume relates the future management of information to administrative structures, constituencies, public and technical services, collection development, education, and strategic planning.

Private Philanthropic Trends in Academic Libraries is written with the senior library administrator and the development officers of academic institutions in mind. Chapters provide a historical perspective of the funding trends of the private philanthropic foundations and corporate giving programs towards academic libraries during the first decade of the 21st century. Library fundraisers and library administrators are presented with the information needed to start the process of selecting which grant maker agencies to approach. Chapters discuss which grantmaking philanthropic foundations and corporate-giving programs will be more receptive to grant monies to library projects, which types of library projects they will be more likely to fund, and how to approach these agencies in order to increase the possibilities of receiving grant awards from them.
The work provides starting points for library development and fundraising effortsCovers the basics of fundraisingPresents the historical funding trends of private philanthropic foundations giving to academic libraries

The digital is the new milieu in which academic libraries must serve their patrons; but how best to utilize the slew of digital devices and their surrounding trends? Optimizing Academic Library Services in the Digital Milieu identifies best practices and strategies for using digital devices (such as tablets, e-readers, and smartphones) and copyrighted materials in academic libraries. Special consideration is given to e-books, iBooks, e-journals, and digital textbooks. This title describes how academic libraries can remain current, nimbly addressing user needs. An introduction gives an overview of technology in academic libraries, including the foundations of copyright law and user behavior in relation to digital content. Three parts then cover: digital rights management (DRM); practical approaches to e-content for librarians; and emerging pedagogy and technology. Finally, the book concludes by telling libraries how to remain agile and adaptable as they navigate the digital milieu.
Presents a contemporary view on DRM and fair use for librarians in the context of contemporary technologyAddresses file standards in relation to devices in librariesDemonstrates ways that librarians can support and engage students using emerging digital technologies

A valuable, one-stop guide to collection development and finding ideal subject-specific activities and projects for children and teens. For busy librarians and educators, finding instructions for projects, activities, sports, and games that children and teens will find interesting is a constant challenge. This guide is a time-saving, one-stop resource for locating this type of information-one that also serves as a valuable collection development tool that identifies the best among thousands of choices, and can be used for program planning, reference and readers' advisory, and curriculum support. Build It, Make It, Do It, Play It! identifies hundreds of books that provide step-by-step instructions for creating arts and crafts, building objects, finding ways to help the disadvantaged, or engaging in other activities ranging from gardening to playing games and sports. Organized by broad subject areas-arts and crafts, recreation and sports (including indoor activities and games), and so forth-the entries are further logically organized by specific subject, ensuring quick and easy use. Provides an excellent resource for libraries considering creating makerspaces Helps educators locate instructions for entertaining and educational program and curricular activities that range from cooking and e-drawing to performing magic tricks, solving puzzles, mask-making, and outdoor games Utilizes a subject heading organization and indexes multi-topic titles by chapter for ease of use Supplies plans targeted for distinct age ranges: lower elementary (K-3rd grade), elementary (3rd-6th grade), middle school (6th-9th grade), and high school (9th grade and above) Includes an appendix containing additional online sources of information that augment the book's content

Simple Positive Play at the Library is about making creative, playful, and educational resources more accessible to young people and their families. Here is a story about the formation of the small non-profit organization Simple Positive Play in the driveway of a small town and its progress to operating in a building in Ferguson, Missouri. The theories that fuel its continued growth. The organization is inspired by libraries and the concept that youth public library workers can work with the community to design services. Simple, positive play, as a concept, is about analyzing the resources available and using them to move an idea forward in manageable ways. The next step is to reflect upon those experiences in order to find small ways to improve the product or service with the input of users and stakeholders. Ways to do this include engaging in participatory design, engaging in the design thinking process and facilitating open-ended play experience. Beyond implementing programs, it is equally important to assess the impact these experiences provide for the community and share stories of successes and perceived failures. The book: Explores the nuance of the work done by youth public library workers Considers a more participatory approach to designing library services Encourages readers to recognize the benefits of open-ended exploration The thousands of public libraries located throughout the United States are learning establishments embedded in communities. The focus on youth services looks different in each location and the professionals providing these services are just as eclectic. This book promotes the collaborative process inherent in providing quality youth services within a community and will prove to be insightful for current and future library professionals, in addition to families, community leaders, and educators.

Library collections have rapidly evolved from a predominance of print books and journals to an ever growing mix of digital and print resources. Support staff are expected to know how to help patrons select and use digital information services such as databases, digital collections, digital archives, ebooks, steaming video, discovery search products, the Internet and user-focused library interfaces and applications. Yet most library support staff (LSS) has not had training to become proficient in finding, using, and instructing others in the wide range of digital library services. Using Digital Information Services in the Library Workplace: An Introduction for Support Staff is an up-to-date text for professors who teach digital information use and management in library support staff programs and a handbook for those working in libraries who want to keep current as they expand their knowledge and skills. This book will help support staff members to: -Know and use terms and concepts used in digital information services. -Use digital information services effectively -Know how to evaluate and select databases and services -Understand issues and trends in the library digital information industry -Distinguish key features and enhancements found among vendors and providers of digital libraries, digital collections, databases, and e-texts; -Plan, budget, and write grants for digital services; -Understand the complexity and options of licensing and usage agreements for digital information services; -Know copyright permissions and acceptable use guidelines for digital information services. -Use government databases and other digitized systems and information sources; -Locate digital collections of museums, universities, and other sources that librarians can share with patrons. -Understand the concepts of preservation using digital technologies. -Create local digital resources of primary and historical materials and artifacts with metadata and cataloging for searchable access. The Library Support Staff series is aimed for staff that work in libraries and want to enhance their skills, college professors who teach library support staff instruction, and/or students who seek academic credit. Each book in the series addresses a specific topic in an academic curriculum for library support staff. Content of each book in the series is aligned with American Library Association competencies for accredited programs and learning for library support staff (ALA-LSSC). The text is written in clear language with practical examples of how performance can contribute to exemplary library service.

Workplace culture refers to conditions that collectively influence the work atmosphere. These can include policies, norms, and unwritten standards for behavior. This book focuses on various aspects of workplace culture in academic libraries from the practitioners viewpoint, as opposed to that of the theoretician. The book asks the following questions: What conditions contribute to an excellent academic library work environment? What helps to make a particular academic library a great place to work? Articles focus on actual programs while placing the discussion in a scholarly context. The book is structured into 14 chapters, covering various aspects of workplace culture in academic libraries, including: overview of workplace culture, assessment, recruitment, acclimation for new librarians, workforce diversity, physical environment, staff morale, interaction between departments, tenure track/academic culture, mentoring/coaching, generational differences, motivation/incentives, complaints/conflict management, and organizational transparency.
Includes the most current best practices and models in academic librariesRepresents the viewpoints of both the employee and managerFocuses on the academic library as workplace rather than as a service provider"

Written from both the librarian's and scientist's point of view, this book is a comprehensive guide to conducting searches of scientific, agricultural, and technological literature. The beginning user will find the work a valuable introduction to search and retrieval techniques, while the experienced user will welcome the volume's overview of the most recent methods and strategies. Because the library is no longer the only place where a researcher may conduct literature searches, this revised edition gives extensive attention to electronic searches from remote sites, such as computers at the home or office.

Searching for information is changing from the traditional library setting to the remote environment. Written from both the librarian's and scientist's perspectives, this comprehensive guide overviews fundamental and advanced methods of conducting scientific, technological, and agricultural literature searches from libraries and remote sites, such as computers at the home or office. Beginners will find this book a useful introduction to search and retrieval techniques. At the same time, the computerization of libraries has been so rapid that the experienced researcher will also benefit from this work.

The first part of the book overviews and discusses available information sources. The second and third parts examine ways of finding these information sources in the library, and techniques of searching and retrieving this information via computer from outside the library. The volume explains the pathway of information in literature, methods of identifying and citing literature, the usefulness of the online catalog, the special features of abstracts and indexes, the nature of online searching, and the significance of the Internet to users in scientific and research environments. The final chapter gives special attention to the electronic library and the World Wide Web. A concise bibliography directs the reader to some of the most important aids for literature searching.

Information available through traditional business and competitive resources can be complimented by information gained through social media tools. Social Information is a must-have book for competitive and business researchers in any discipline including librarians, information professionals, intelligence analysts, students and marketing personnel, and explores how more traditional resources can be complimented by social media tools. The book outlines different categories of social tools, competitive and business applications of these tools, and provides example searches with screenshots. The book provides concrete search examples, as well as strategies and approaches for searching social tools that may be available today or that may emerge tomorrow. Readers will learn ways to quickly develop new search strategies as new tools and features emerge. The future of social tools and information, and the lasting impact that these tools have had on how information plays a part in our lives, our businesses and our careers is discussed. The title is structured into seven chapters, covering: the impact of social media, and the approach of the book; a brief history of business and competitive information and the rise of social tools; blogs and microblogs; video, audio and images; social search engines; and the future of social information.
The book specifically explores business and competitive information and approaches using social media toolsWritten by a highly knowledgeable and long-time practitioner and researcher in the fieldProvides both practical and strategic search approaches, so that the skills learned will be readily transferable to other social tools, and to social tools as they evolve"