Arranged in three parts, this bibliography and guide to British directories in its second edition explains their evolution, describes the different types of directories and their content, and offers a new chapter on the use of directory material in historical studies. Over 2200 directory titles are listed, with indexes by publisher, place and subject. This updated edition also provides a guide to the 120 library collections of directories.

Refiguring the Archive at once expresses cutting-edge debates on the archive' in South Africa and internationally, and pushes the boundaries of those debates. It brings together prominent thinkers from a range of disciplines, mainly South Africans but a number from other countries. Traditionally archives have been seen as preserving memory and as holding the past. The contributors to this book question this orthodoxy, unfolding the ways in which archives construct, sanctify, and bury pasts. In his contribution, Jacques Derrida (an instantly recognisable name in intellectual discourse worldwide) shows how remembering can never be separated from forgetting, and argues that the archive is about the future rather than the past. Collectively the contributors demonstrate the degree to which thinking about archives is embracing new realities and new possibilities. The book expresses a confidence in claiming for archival discourse previously unentered terrains. It serves as an early manual for a time that has already begun.

A step-by-step guide written specifically to introduce school library media specialists to the Internet, addressing their distinct needs and the unique relationships that exist between media specialists, their students, and classroom colleagues. Steps for incorporating the Internet into the media center program, online resource identification, and descriptions of successful learning activities will have immediate application in any media center. Intended for media specialists with little or no Internet experience, it explains clearly how to incorporate the Internet into the media center, cites exemplary World Wide Web sites for media specialists, and covers the following topics: how to connect to the Internet; Internet tools and how to use them; the best ways to browse the World Wide Web and retrieve useful information; the basics of home page development; listservs and USENET newsgroups for the school library media specialist; how to develop and evaluate Internet-based instructional activities--with illustrations of actual Internet use, and strategies for promoting responsible student use of the Internet. Helpful appendices include a guide for evaluating World Wide Web resources, a sample Internet acceptable use policy, a selective subject list of World Wide Web resources, a glossary of terms, and a bibliography of recommended titles. MacDonald explains clearly and with Web screen illustrations how to accomplish each step of Internet connection and use. He describes and evaluates hardware and service provider issues, Internet search tools and browsers, and cites exemplary World Wide Web sites for school library media specialists. All terms--such as Telnet, FTP, Gopher, WAIS, Netscape, HTML, and Java--are clearly explained and their uses evaluated in terms of the school library media center. This guide cuts through the confusion of the Internet and provides a clear path to transforming traditional media center services through use of the Internet and to developing enhanced media center and classroom programs in collaboration with teachers.

For over a decade, some academic libraries have been purchasing, rather than borrowing, recently published books requested by their patrons through interlibrary loan. These books had one circulation guaranteed and so appealed to librarians who were concerned about the large percentage of books selected and purchased by librarians but never checked out by their patrons. Early assessments of the projects indicated that patrons selected quality books that in many cases were cross disciplinary and covered emerging areas of scholarly interest. However, now we have a significant database of the ILL purchase records to compare these titles with books selected through normal methods. The projects described in this book present a powerful argument for involving patrons in the book selection process.

This book looks at patron-driven acquisitions for printed books at Purdue University, the University of Nebraska-Lincoln and the University of Illinois, as well as exploring new programs that allow patrons to select e-books or participate in other innovative ways in building the library collections.

This book was published as a special issue of Collection Management.

This work describes the new role of the librarian as a learners' advisor, guiding independent learners and sustaining a one-to-one relationship with a patron--a revolutionary role in library services.

School library media specialists will find this book invaluable, helping them fulfill their role as curriculum partner with teachers and administrators in the collaborative development, implementation, and assessment of the instructional program. Current theory and research, the practical experiences of over 40 library media specialists, and step-by-step instructions will assist both the new and experienced school library media specialist to function as a full curriculum partner in the 21st century.

Chapters on leadership, change, and vision present the current models of leadership and explain the importance of being proactive, initiating change, and creating a vision for the school library media center as the center of learning that others in the school community will support. Suggestions for building a relationship with the principal and teachers, implementing flexible scheduling, and creating advisory groups and library advocates are presented here, along with techniques for successful staff development. Collaborative planning, implementation, and assessment of instructional plans (including special focus on technology, interdisciplinary curriculum, cooperative learning, and learning styles), complete with examples from all types of schools and grade levels, will inspire school media specialists to fully participate in creating information literate students in the 21st century.

The essays presented in this book reflect revised papers delivered at the Research Library in the 21st Century Symposium, held at The University of Texas at Austin, September 2006. Internationally known library, museum, information agency, and higher education administrators have contributed their views, concerns, and optimism in developing this book. In an effort to begin shaping a strategy for the future of academic research libraries, some of the best minds in the field and representatives from leading institutions have been chosen to explore these issues. These essays investigate the evolving nature of scholarly communications, the many challenges facing higher education generally, and the obligations of research libraries to promote teaching, learning, and research in a time of rapid change. Readers will find the perspectives offered here are as incisive and as fresh now as when they were presented.

This book was based on a special issue of Journal of Library Administration.

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

This book explores the impact of the nativist movement on public library usage among Latino and Asian immigrants. The activism of concerned librarians within the California Library Association to defend the rights of immigrant library users after the passage of Proposition 187 is documented. In addition, four original research studies suggest that public libraries that provided relevant multilingual collections and services, multilingual staff, and strong public services have remained vibrant and well-used institutions despite widespread anti-immigrant sentiments and heightened anxiety among library users.

The extensive qualitative studies that are reported in this volume are unique to the field of library science. Three of the studies focus on the heavily Mexican/Latino immigrant city of Santa Ana, CA, which is located in Orange County, home to the most virulent anti-immigrant forces, including the Save Our State organizers who initiated the Proposition 187 legislation. Two articles deal specifically with Asian American communities, one ascertaining the negative effects of the elimination of affirmative action policies in public library hiring and promotion, the other recounting the political nature and practice that characterizes dynamic community services to Asian immigrant communities.

This volume is a how-to guide to the use of computers in library-based adult literacy programs. Since the commitment to literacy training has become an integral part of libraries' efforts to offer equal access to information, Linda Main and Char Whitaker provide a comprehensive study of the efficacious role the computer can play in achieving this objective. The problems and successes associated with the introduction of computers into library literacy programs, as well as financial requirements, space, furniture, training, and the effect on other library operations are central to the study. The text also features a design for an ideal computerized literacy lab, an overview of compatible software, both existing and proposed, and a look at the rewards and challenges facing librarians, professional educators, and literacy program directors in the future. Appendixes provide country-wide information on libraries currently involved in automating literacy, main suppliers of literacy software, and consulting personnel.

This book illuminates school librarian and teacher librarian education and training in light of the 2015 IFLA School Library Guidelines, second edition. The Guidelines provide a framework for effective service delivery to ensure that students and teachers have access to quality library services delivered by qualified librarians and information professionals. The book focuses on moving professional practice forward, translating the Guidelines into actions ensuring effective education and training and improved practice. The book highlights issues and concerns related to school librarian and teacher librarian education and training. What attitudes, skills and knowledge are required to inspire students and support teaching and learning effectively? What curriculum content is required? How are field and practical experiences integrated appropriately into face-to-face and online educational and training programmes? How are leadership skills developed effectively? Case studies and innovative educational and training programmes from around the world illustrate the diverse ways of preparing librarians for the roles identified in the Guidelines. Topics covered include: delivering school librarian credentialled programmes; improving school librarian services; providing professional development; preparing and delivering educational and/or cultural programmes and services; managing human resources; collection development of digital and print resources; innovative aspects of technology use; promotion and advocacy; and evaluation and assessment.

The public library is the prime community access point designed to respond to a multitude of ever-changing information needs. These guidelines are framed to provide assistance to library and information professionals in most situations. They assist to better develop effective services, relevant collections, and accessible formats within the context and requirements of the local community. In this exciting and complex information world it is important for professionals in search of knowledge, information and creative experience to succeed. This is the 2nd edition of The Public Library Service IFLA/UNESCO Guidelines for Development.

This guide provides the historical background of traditional and modern libraries and librarianship in India. It focuses, chapter by chapter, on various types of libraries including national libraries, academic libraries, school libraries, and special libraries. It also covers the state of bibliographic control and services, professional organizations, library education, and automation.

From ancient through medieval and modern India to the end of the 20th century, this book offers detailed description of the development of libraries and related activities in the field of librarianship. This is an informative guide to libraries and the profession of librarianship in India that will be of great value to scholars and researchers of world librarianship. Providing a historical background of traditional and modern libraries and librarianship, this book will be useful to library science students and faculty worldwide.

Although urban historians point to the creation of the American public library as one response to the chaos experienced by big cities at the end of the 19th century, this study shows that the library developed in the rural community of Hagerstown, Maryland, resembled its urban counterparts. Business elites, concerned about the image of the town, created a library as the first cultural institution in Hagerstown. This book traces the societal changes in Hagerstown from 1878 to 1920, examines the motivations of the businessmen for creating the library, and explores the changes in attitude of the librarian who spent her career there. By using the experience of Hagerstown as a case study, the author makes a valuable contribution to the history of rural librarianship and the place of the library in American cultural history.

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald's comparisons of question categories, Lesley Moyo's analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond's proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a Tell Us What You Think button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald's comparisons of question categories, Lesley Moyo's analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond's proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a Tell Us What You Think button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Can the Dewey Decimal System meet the needs of the rapidly changing information environment? Moving Beyond the Presentation Layer explores the Dewey Decimal System from a variety of perspectives, each of which peels away a bit of the presentation layerthe familiar linear notational sequence-to reveal the content and context offered by the DDS. Library professionals from around the word examine how the content and context offered by the DDS can evolve to meet the needs of the changing information environment, with a special focus on the impact of the Internet on current and future developments. Moving Beyond the Presentation Layer examines whether the Dewey Decimal System is a rigid structure best suited to a physical information environment or a polymorphic one that can be adapted to meet a variety of physical and virtual needs. This unique book reviews the 40-year history of the online use of classification systems, the development of the Relative Index over 22 editions of the DDC, recommendations to ensure the viability of the DDC in a time of mass digitization, using DDS in an environment where it hasn't been used before, teaching the DDS, special issues related to the use of the DDS in Europe, North America, and Africa, and the future of online classification. Topics examined in Moving Beyond the Presentation Layer include: using the DDC as the browsing mechanism for resource discovery classification as an online cataloging tool classification as an online end-user tool browser behavior in a DDC-based Web service the role of the DDS in the ongoing HILT (High-Level Thesaurus) project using the DDS to organize Web resources localization and interoperability in knowledge organization mapping terminologies to classification systems the DeweyBrowser and much more Moving Beyond the Presentation Layer is an essential professional resource for librarians, information scientists, computer scientists, and metadata and Web services specialists.

An essential tool for digital services for every campus library The Twelfth Off-Campus Library Services Proceedings is a selection of superb presentations from the twelfth annual conference on library services held in Savannah, Georgia in April 2006. Respected experts tackle the latest issues in library services, distance learning, and administration, focusing on theory, best practices, and practical digital applications using the most current research available at the time of the conference. Case studies provide a clear view of the challenges present in various types of campus libraries, and practical strategies are offered to more fully utilize electronic resources in the future. This comprehensive collection provides valuable advice on copyright issues, evaluating library services Web sites, best practices for distance learning instruction, Weblogs in instruction, collaborative efforts, and many other of the latest issues. Practical ideas consider budget and knowledge constraints, emphasizing strategies using the latest digital software. The future of electronic services in campus libraries is considered in detail. The book also contains workshop and poster abstracts, including full papers when provided by the author. The Twelfth Off-Campus Library Services Proceedings contains several helpful tables and appendixes to clearly illustrate surveys and data results. Each chapter is carefully referenced. Topics in The Twelfth Off-Campus Library Services Proceedings include: providing education on the key differences between copyright and plagiarism results of a survey from users to determine usefulness of content and services offered in an electronic environment findings of a survey on the form and function models within regional campus librarians comparison between (ARL/ACRL) SPEC Kit data and a selection of current library literature survey results on the professional development needs of distance librarians the use of blogs as a supplement to face-to-face instruction and as outreach the role of e-mail reference in electronic services virtual (real-time chat) reference collaborations recommendations for modifications to the process of adapting and testing an analytic rubric used with graduate literature reviews case study in statewide cooperation in the delivery of library services much, much more! The Twelfth Off-Campus Library Services Proceedings is an invaluable resource that explores present and future digital library services challenges for campus librarians of all types everywhere.

Get practical solutions to the problems faced when implementing an electronic reserve service! Academic libraries that provide electronic reserve services offer convenient access to information to their students and faculty while gaining numerous other advantages, such as reducing both loss and staff workload. Marketing and Managing Electronic Reserves presents leading authorities with practical solutions to the challenges in effectively integrating electronic reserves services and marketing them to users. This book provides positive approaches that any academic library considering the implementation of an electronic reserve operation can use. All factors are considered, including size of institution, the relationship between the library and academic departments, and the budget and plan for marketing the service. More and more colleges and universities are implementing distance education programs, highlighting the increasing need for remote access to information in the library, including reserve material. But executing monumental change is always difficult. Marketing and Managing Electronic Reserves tackles the difficult issues, discussing various libraries' journeys in bringing about the changes needed to remain the central information source for students and faculty. Problems inherent in the evolution from traditional reserve services to electronic reserves are examined, offering effective strategies for smooth transition. Whatever type of system you are considering, from homegrown to commercial to hybrid electronic reserves service, this book can help. Marketing and Managing Electronic Reserves explains how others tackled challenges, such as: implementing Endeavor's Voyager Integrated Library System and the software used for authenticating users handling copyright compliance integration of electronic reserves into course management systems moving from a paper-based to a Web-based course reserve system offering and marketing one-stop teaching support to faculty a large institution's shift to a collaborative approach with electronic reserves and course management software establishing a suite of electronic utilities that fulfills teaching and essential learning activities implementing the Blackboard Content System marketing for a smooth transition from traditional to electronic reserves marketing to the faculty process improvement technique applied to electronic reserves integration of electronic reserve with a Library Management System and Course Management System trends for the future Marketing and Managing Electronic Reserves is crucial reading for access services librarians, circulation and reserve librarians, public service librarians, library school faculty who teach public services courses, integrated library systems managers, and university course management software specialists.

The user-centered approach is central to the creation of usable information systems, services, and institutions. Information system design should derive from user research into information needs, tasks accomplished in meeting those needs, and resources used in the tasks. "Information Tasks" summarizes user research, then presents design sketches of systems that illustrate how design is linked to research. Also discussed are usable information services and an overview of the organization and economics of information institutions. This comprehensive user-centered approach provides an agenda for information research, design, and education that challenges many accepted beliefs and suggests new directions for information work. "Information Tasks" is of interest to library and information science students and faculty interested in information storage and retrieval, user studies, and systems analysis design. Students and scholars of human factors in systems design, human-computer interaction, and cognitive engineering also find the text useful. It reviews user research from many disciplines, and links research to practical design issues. It provides a unified model for user studies and user-centered design, and includes how-to summaries of design chapters. It shows how designers can investigate their user communities. It provides a general template for the design process. It integrates all aspects of information design, and discusses library issues in the larger information context.

Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes. Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service. Topics in Reference Assessment and Evaluation include: a case study of the library at the University of Colorado at Boulder's efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library the merging of San Jose State University's government publication desk with the reference services deskalong with the public library's reference desk Valparaiso University's main library's training and use of student assistants analyzing user and librarian satisfaction within virtual reference transactions evaluation of the University of South Alabama's Baugh Biomedical Library's chat reference service evaluation of the University of Texas at Arlington's virtual reference service library technology's impact on reference desk statistics statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.

LONGLISTED FOR THE HISTORICAL WRITERS' ASSOCIATION NON-FICTION CROWN A SUNDAY TIMES NON-FICTION BOOK OF THE YEAR 'Timely ... a long and engrossing survey of the library' FT 'A sweeping, absorbing history, deeply researched' Richard Ovenden, author of Burning the Books Famed across the known world, jealously guarded by private collectors, built up over centuries, destroyed in a single day, ornamented with gold leaf and frescoes or filled with bean bags and children's drawings - the history of the library is rich, varied and stuffed full of incident. In this, the first major history of its kind, Andrew Pettegree and Arthur der Weduwen explore the contested and dramatic history of the library, from the famous collections of the ancient world to the embattled public resources we cherish today. Along the way, they introduce us to the antiquarians and philanthropists who shaped the world's great collections, trace the rise and fall of fashions and tastes, and reveal the high crimes and misdemeanours committed in pursuit of rare and valuable manuscripts.

Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book's contributors relate first-hand experiences in libraries large and small, public and academic, and urban and rural dealing with a variety of changes, including virtual reference, music reference, self-service interlibrary loan, e-mail reference, and copyright law. Change isn't new to libraries but the accelerated pace of change is. Traditional lines that have existed between library departments have been erased and traditional notions about general and specialized reference services have been reconsidered. New Directions in Reference documents how librarians are re-thinking their roles and responsibilities to keep pace with the ongoing process of evolution that borders on revolution. New Directions in Reference examines: the skills needed to manage and evaluate virtual reference services the basics of modern copyright law and the Digital Millennium Copyright Act (DMCA) the changes in users, sources, and modes of access in music reference services the use of interlibrary loan management software that allows patrons to request, track, and renew borrowed materials online the Ask-A-Librarian e-mail reference service the Government Printing Office and government information online and much more! New Directions in Reference also includes case studies involving the new Martin Luther King Jr. Library in San Jose, California, and the impact of Personal Digital Assistants (PDAs) in providing references services for medical libraries. This important book is an essential professional resource for public, academic, and special librarians, especially those providing reference services.

Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book's contributors relate first-hand experiences in libraries large and small, public and academic, and urban and rural dealing with a variety of changes, including virtual reference, music reference, self-service interlibrary loan, e-mail reference, and copyright law. Change isn't new to libraries but the accelerated pace of change is. Traditional lines that have existed between library departments have been erased and traditional notions about general and specialized reference services have been reconsidered. New Directions in Reference documents how librarians are re-thinking their roles and responsibilities to keep pace with the ongoing process of evolution that borders on revolution. New Directions in Reference examines: the skills needed to manage and evaluate virtual reference services the basics of modern copyright law and the Digital Millennium Copyright Act (DMCA) the changes in users, sources, and modes of access in music reference services the use of interlibrary loan management software that allows patrons to request, track, and renew borrowed materials online the Ask-A-Librarian e-mail reference service the Government Printing Office and government information online and much more! New Directions in Reference also includes case studies involving the new Martin Luther King Jr. Library in San Jose, California, and the impact of Personal Digital Assistants (PDAs) in providing references services for medical libraries. This important book is an essential professional resource for public, academic, and special librarians, especially those providing reference services.