This book studies authenticity, which is a kind of truth to self, through the study of heritage tourism. When a heritage site is inauthentic, it leads to misinformation. Tourism scholars have been studying authenticity for about 50 years, and this book draws upon the theories and approaches of tourism studies to understand better misinformation, which has become a major topic of study since the US presidential elections in 2016. The book includes a discussion of common-sense and academic notions of authenticity, surveys a half century of scholarship on authenticity, and provides three case studies of heritage tourism sites: Lindsborg, KS (known as Little Sweden, USA), Colonial Williamsburg in Virginia, and the Gettysburg battlefield in Pennsylvania.

Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are 1.Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers 2.Managing Risk with a Virtual Reading Room: Two Born-Digital Projects 3.Improvements on a Shoestring: Changing Reference Systems and Processes 4.Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room 5.Talking in the Night: Exploring Webchats to Serve New Audiences 6.A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages 7.The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures 8.Going Mobile: Using iPads to Improve the Reading Room Experience 9.Beyond "Trial by Fire": Towards A More Active Approach to Training New Reference Staff 10.Access for All: Making Your Archives Website Accessible for People with Disabilities 11.No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections 12.Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.

Library collections have rapidly evolved from a predominance of print books and journals to an ever growing mix of digital and print resources. Support staff are expected to know how to help patrons select and use digital information services such as databases, digital collections, digital archives, ebooks, steaming video, discovery search products, the Internet and user-focused library interfaces and applications. Yet most library support staff (LSS) has not had training to become proficient in finding, using, and instructing others in the wide range of digital library services. Using Digital Information Services in the Library Workplace: An Introduction for Support Staff is an up-to-date text for professors who teach digital information use and management in library support staff programs and a handbook for those working in libraries who want to keep current as they expand their knowledge and skills. This book will help support staff members to: -Know and use terms and concepts used in digital information services. -Use digital information services effectively -Know how to evaluate and select databases and services -Understand issues and trends in the library digital information industry -Distinguish key features and enhancements found among vendors and providers of digital libraries, digital collections, databases, and e-texts; -Plan, budget, and write grants for digital services; -Understand the complexity and options of licensing and usage agreements for digital information services; -Know copyright permissions and acceptable use guidelines for digital information services. -Use government databases and other digitized systems and information sources; -Locate digital collections of museums, universities, and other sources that librarians can share with patrons. -Understand the concepts of preservation using digital technologies. -Create local digital resources of primary and historical materials and artifacts with metadata and cataloging for searchable access. The Library Support Staff series is aimed for staff that work in libraries and want to enhance their skills, college professors who teach library support staff instruction, and/or students who seek academic credit. Each book in the series addresses a specific topic in an academic curriculum for library support staff. Content of each book in the series is aligned with American Library Association competencies for accredited programs and learning for library support staff (ALA-LSSC). The text is written in clear language with practical examples of how performance can contribute to exemplary library service.

Intended for use by both librarians and students in LIS programs, Academic Librarianship Today is the most current, comprehensive overview of the field available today. Key features include: *Each chapter was commissioned specifically for this new book, and the authors are highly regarded academic librarians or library school faculty- or both *Cutting-edge topics such as open access, copyright, digital curation and preservation, emerging technologies, new roles for academic librarians, cooperative collection development and resource sharing, and patron-driven acquisitions are explored in depth *Each chapter ends with thought-provoking questions for discussion and carefully constructed assignments that faculty can assign or adapt for their courses The book begins with Gilman's introduction, an overview that briefly synthesizes the contents of the contributors' chapters by highlighting major themes. The main part of the book is organized into three parts: The Academic Library Landscape Today, Academic Librarians and Services Today, and Changing Priorities, New Directions.

Public Libraries and Marxism provides a Marxist analytical framework for understanding public libraries and presents a set of proposals for transforming the capitalist libraries of today. Evaluating the strengths and weaknesses of this Marxist framework, the authors also provide a critical examination of the history, theory and practice of libraries in the Soviet Union and North Korea. Considering what a Marxist library service would look like in the Western capitalist countries of today, Pateman and Pateman synthesise the insights provided throughout the book into a set of Marxist proposals designed to promote the transformation of contemporary Western public librarianship. These proposals suggest how Western public libraries can change their organisation and practices - their strategies, structures, systems and culture - in order to best serve those with the most needs, particularly as society evolves in response to new challenges. Public Libraries and Marxism will be relevant for scholars and students of library and information science, history, politics and sociology. Outlining the rudiments of a Marxist library service that should be applicable around the world, the book will also appeal to library practitioners who want to develop libraries in a community-led and needs-based direction.

Information and Digital Literacies: A Curricular Guide for Middle and High School Librarians is a practical guide to help school librarians design and deliver effective instruction that addresses the knowledge, skills and dispositions of information and digital literacies. This curricular guide from one of America's foremost experts in this area will help librarians prepare students for college and careers. It provides systematic instruction about conducting research and using integration as stated in the Common Core, complying with state and federal mandates for digital safety/competence curriculum, and recognizing the instructional role of school librarians. It should be noted that "canned" programs, particularly for digital safety exist, but they are not aligned with other school standards, and they do not reflect the unique communities of learners, let alone address the need to collaboration and articulation. The ready-to-implement curricular guide features: *instructional design strategies, *model middle and high school curriculum, including a scope-and-sequence, stand-alone courses, units of instruction, and sample learning activities, and *ties to new AASL and ACRL information literacy standards, ISTE technology standards, 21st Century Partnership framework, and Common Core State Standards.

Has the information behavior of children and youth changed significantly over the last two decades? The Information Behavior of a New Generation: Children and Teens in the 21st Century attempts to answer this question from a variety of viewpoints. Thirteen researchers from educational psychology, computer science, education, and information studies have contributed to eleven chapters on models of information behavior, the cognitive development of youth, information literacy, everyday information behavior, cyber-bullying, gaming in virtual environments, learning labs, social networks, intellectual disabilities, and current and future systems. Whether they are referred to as digital natives, the Google-generation, or generation M, today s youth are active consumers and avid producers of digital information. Smart phones are the new generation s communication tools, social networks are their interaction venues, and virtual environments are their new playgrounds. This new digital communication era has prompted researchers from a variety of disciplines to contribute to this book on the information behavior of children and teens. One of the many conclusions that may be drawn from the chapters in the book is that information behavior is a multifaceted phenomenon, evolving alongside the rapid developments in information and communication technologies. The new generation tends to multitask, managing many activities simultaneously, such as scanning for and skimming information, texting brief messages, and posting audio and visual information on social media. While children and teens are tech savvy, they lack certain information and media literacy skills essential in today s digital environment. For researchers, the authors pose questions for further investigation in the hope that innovative services will be offered and novel systems will be developed to help the new generation. For teachers and information professionals, the authors provide a broad background to assist them with a more in-depth and thorough understanding and appreciation of children s and teens information behavior."

School libraries stand at the forefront of innovation in education. Yet many teachers and administrators do not know what to make of them, much less how to best utilize their varied and valuable resources. What if school librarians, whose field of practice has transformed in the past few decades, could show us excellent models for innovative teaching? What if the vital adaptations that school librarians have made could help other educators evolve? What if the lessons learned in the library could be scaled up to benefit all fields of practice and all students? The 21st Century School Library takes an in-depth look at the paradigm-shifting work that school libraries are doing to advance student learning, professional development, and school-wide engagement. It explains how library-led, forward-thinking initiatives can guide all educators - teachers and administrators alike - toward transformative educational practices. It is an inspiring survey of 21st century school libraries whose guiding principles also serve as a blueprint for innovation in K-12 education. School libraries - and all the educators associated with them - offer a compelling vision for the future of K-12 education. This book is a roadmap for how to make this vision a reality.

As fast-paced technical changes are transforming the field of information science, this book explores in depth the early stages of the field through the history of the American Society for Information Science (ASIS), which began in 1937 as the American Documentation Institute (ADI). ADIs early years coincided with the period when the organization, communication, and retrieval of information began to undergo critical changes. At this time, its appointed members represented the scientific and scholarly elite of the country. ADI offered innovative services that allowed research workers to obtain published information from remote sources and initiated a new channel for distribution of unpublished data. Only in the early 1950s did ADI become a membership organization. Examining this period, Irene Farkas-Conn raises important questions: How did the ADI come about? Did its founding signal the beginning of a new profession? Was it then, or still now, a technology-driven organization? Bringing together her knowledge of organizations, insights gained from interviews with key actors, and analysis of archival collections and private papers, she reconstitutes the emergence of the field as the history of ASIS is covered. Beginning with a detailed survey of the post-World War I period that preceded the creation of ADI covering topics such as the impact of national science, the introduction of microfilm for dissemination of scientific and scholarly information, copywright and documentation in the mid-1930s, she leads up to a discussion of the establishment and early years of the institute. The next sections covering World War II and the post-war period bring out the tie between the organization of wartime research and development and scientific communication, which contributed to the winning of the war. The concept of a Scientific Information Institute that would embrace bibliography, announcement, and distribution of scientific work, which Watson Davis developed in the 30s, was being realized in the postwar period when the cumulated results of wartime research had to be made avaliable to the public under presidential order. The remaining chapters chart international interests, restructuring of the institute, and the role of government and the profession in a changed society. The book includes a selected bibliography embodied in the endnotes and an index.

Because organizations constantly interact with their environments, they respond to environmental pressures through an adaptation process that matches environmental exigencies with organizational capabilities. Snunith Shoham conducted an empirical study of the ways in which six California public libraries responded to changes in available resources and the composition of the populations they served during the 1970s. The author discusses the various techniques the libraries employed to influence their environment and the internal changes they made to adjust to a changed environment. Finally, Shoham suggests that the library director determines the library's response to change, the services it will provide, and its future goals and direction.

Designing Information Literacy Instruction: The Teaching Tripod Approach provides a working knowledge of how instructional design (ID) applies to information literacy instruction (ILI). Its "how to do it" approach is directed at instruction librarians in all library settings and deals with both face-to-face and online ID issues. No matter where an instruction librarian works, whom they are teaching, or what delivery mode they will be using, the ID process remains the same: *Start with the user and the user's needs. *Identify the instructional problem(s). *Develop outcomes that address these problem(s). *Use outcomes to drive both the learning activities included and the assessments used to measure the attainment of the success of the instructional endeavor. This book will help instruction librarians create instruction for all types of environments and in all modes of delivery. It includes exercises and worksheets to help the reader work through the instructional design process. Based on Kaplowitz's innovative Teaching Tripod model, it will help instructional librarians clearly define the crucial links between outcomes, activities and assessment.

Aboriginal and Visible Minority Librarians: Oral Histories from Canada, is a collection of chapters written by librarians of color in Canada writing about their experiences working in libraries. This book is not only for librarians in Canada and for those who aspire to become librarians, it is also for deans and directors of libraries and library schools, managers and supervisors in libraries, faculty in library schools and beyond, human resources personnel and other decision making people in the library field. It will also appeal to researchers interested in race relations, multiculturalism, intercultural communications and management, cross-cultural communications and management, cross-cultural studies, diversity, Aboriginal peoples, Indigenous populations, and ethnic or visible minorities. Several of the Aboriginal librarians who contributed to this book have worked within tribal communities and tribal libraries. In spite of working within community environments, they have experienced challenges, especially related to lack of funding. The majority of the chapters written by visible minority librarians come from those born outside of Canada.They speak of their love for their new country, its generosity and support towards newcomers and immigrants, and their reasons for taking up the library profession. While few of the librarians speak of open racism, they narrate their experiences as those filled with challenges, self-doubt and courage. They speak of having to deal with tokenism, lack of mentorship, and working in professional isolation. Some of them narrate their challenges in working with colleagues who do not relate to them. Lack of support is common as many organizations do not have proper strategies to deal with discrimination. But they end their chapters with a positive note of encouragement for future librarians. The authors encourage all librarians to be engaged, find trusted mentors, seek help when needed, focus on professional development and find a niche in the organization.

With the world becoming increasingly more dependent upon the Internet, libraries offer an essential service by providing access to this worldwide network. To help their patrons, modern librarians must have a thorough understanding of this technology. Integrating the Web into Everyday Library Services: A Practical Guide for Librarians is a comprehensive guide to a variety of aspects of Internet use and research. The book is basic, assuming only a basic understanding of computer use and Internet research. This guide begins with: *a basic explanation of the mechanics of the Internet and World Wide Web, then moves on to *explore the variety of ways that a user can discover online information, *how information is stored online via the cloud, and *how a librarian can enhance his or her library's online presence. Later chapters explain: *how to use the Internet to communicate, *how to help patrons research and evaluate information, and *how to protect patrons and yourself from online dangers. The final chapter is devoted to helping librarians solve basic computer problems that their patrons may encounter, including troubleshooting Internet connections.

How do individuals in our country converse about thorny political matters? We know that these kinds of discussions can be fraught, but there are ways that the conversations can be thoughtful and civil. In this book, ways to ensure civil conversations are explored deeply. A major thrust of the book is that the library (writ large) can be the locus for informed conversations, typified by evidence and truth. We begin with a description of the library--what it is, what purposes it can serve, what contributions it can make to civil discourse. As we will see, the theme of liberty runs throughout the commentary. Another chapter explores what discourse is, how discourse theory can inform civil conversations, and what kinds of discursive practices achieve the goal of civility. This is, admittedly, a tall order, but it is absolutely necessary to fulfill the promise of the book. The chapter further presents examples of topics that are components of political conversations today, as well as substantive sources that can inform those conversations. The final chapter returns to the library. The spirit and substance of providing a venue for civil conversation are discussed at some length. The conclusion presents how the library can be the exemplar for civil conversation. The audience for the book is not limited to librarians, but extends to all who are interested in, and committed to, reasoned discussion of the political issues that divide us today. Examples of topics of conversation conclude the last chapter. The purpose is to illustrate just how the fraught topics can be discussed in a civil and considered manner. The ultimate purpose of the book is to present a realistic manner by which political conversations can take place, fostered by libraries.

President Theodore Roosevelt called himself a "book lover" and for good reason. From his boyhood days in the 1860s to the very end of his life in 1919, Roosevelt had a deep-seated passion for reading books. Wherever he went, he brought books with him. Whether he was rounding up cattle on a ranch in North Dakota, giving campaign speeches from the back of a train, governing the nation from the White House, or exploring an uncharted tributary of the Amazon River, he always made time to read books. Theodore Roosevelt and His Library at Sagamore Hill includes an overview of Roosevelt's life as a reader, a discussion of the role that reading particular books played in shaping his life and career, and a short history of his personal library. The book also provides researchers and others interested in Roosevelt's life with a complete list of Roosevelt's books that are currently located at Sagamore Hill, his home in Oyster Bay, New York. The books in his personal library reflect his love of classic works of literature, his interest in history, and his fascination with the natural sciences. Theodore Roosevelt and His Library at Sagamore Hill concludes with an essay that Roosevelt wrote near the end of his life in which he reflected on his reading habits and commented on some of his favorite books.

Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too- from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices * highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. * describes new ways of providing reference services and new ideas of how to select and manage reference collections. * Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.

Open source software and applications are all around us, and it's no different in today's libraries. Knowing about the open source alternative to integrated library system and being able to make accurate comparisons can save a library tens to hundreds of thousands of dollars a year while more closely matching the library's functional needs. The fact is that the foundational software in place in nearly every industry is being built with open source components. Where software applications are still proprietary or closed, those systems are themselves often built upon open source applications like open source web services, database management systems, programming languages, and operating systems. It's the same story in the library world. Library software providers offering the latest and greatest software solution for many thousands of dollars a year are building these solutions with open source software. However, full-fledged open source applications built with the same underlying technologies are available to libraries at no cost for the software itself. Each of these applications have their own unique and interesting history and communities supporting them. For the reader unfamiliar with open source software or apprehensive about using these applications in their library, this guide: -introduces the history of open source; -demonstrate the global upward trend of adopting open source technologies in general and within libraries in particular; -debunk various myths about implementing and using open source technologies; -discusses several different types of library information systems including: oIntegrated Library Systems oInstitutional Repositories oDigital Asset Management Systems oOnline Public Access Catalogs oResource Sharing oElectronic Resource Management -and lastly, shares real world experiences in getting started with open source solutions, including discussing what systems and services are available and best practices for implementation and use.

This book offers a fresh perspective on understanding university library work with international users in North America. It investigates what librarians, international students, and international scholars perceive the role of the university library to be in internationalization in higher education. It also explores the phenomenon of internationalization itself as it is lived and experienced by both librarians and international users. Personal definitions and experiences of internationalization offered by librarians and international users include viewing internationalization as the broadening of knowledge on multiple levels, the idea of seeing oneself as part of a greater whole, and the building of international research connections. Both librarians and international users describe elements of internationalization such as exposure, awareness, engagement, empathy, and transcending boundaries. Inherent contradictions are present as well, such as the stronger emphasis on defining differences rather than similarities and the disconnect between inward and outward looking aspects of internationalization. Finally, this book connects theoretical perspectives concerning the phenomenon of internationalization to the practice of academic librarianship in North America. It does this by presenting what librarians in both the United States and Canada think about working with international users in terms of benefits, challenges, and best practices. Practical lessons learned include the need to move beyond focusing solely on the linguistic and cultural challenges of working with international users to also consider the positive aspects of working with them, such as widening worldviews and expanding personal knowledge.

Libraries of all types have undergone significant developments in the last few decades. The rate of change in the academic library, a presence for decades now, has been increasing in the first decade of this century. It is no exaggeration to claim that it is undergoing a top to bottom redefinition. Cataloging and reference remain central to its new role, and the circulation of books is still high though declining. Among the changes is the architecture of the library: when new libraries replace old or where renovation is occurring; the role of technology at every stage and in every library application; the management of serials - selection, shelving and budgeting; and in a gradual but irrevocable move to digital forms, altered allocation of resources including larger portions of the budget diverted to preservation, not only of aging books, a theme in the latter part of the last century, but of digital files - cultural, historical, personal. In brief, the academic library is dramatically different today than it was only ten years ago. And with it, the profession of the academic librarian is also undergoing significant changes. Managing digital resources in all its forms, from telecommunications to storage and access devices, is central to its new roles. Creating, curating and preserving digital information is also key to the new librarianship. And what about services to its clients? Here also we see dramatic change, particularly but not exclusively with guiding library users in the effective use of networked knowledge. Information literacy is a key term and skill in using the new tools of digital literacy: reading and writing, searching and extracting; and the new technologies that drive social networking - the Iphone, Ipad, and Ipod and its many imitators. We can't expect the redefined academic library to assume its final shape any time soon, if ever, but the transformation is well underway. This series: Creating the 21st-Century Academic Library, will explore this topic from a number of different perspectives. Volume 1, Visionary Leadership and Futures, will begin the discussion by examining some of the new roles and directions academic libraries are taking.

Here's an easy-to-follow, practical marketing book for academic and special libraries. Written by two practicing librarians who are passionate about communicating with users, the book provides both the inspiration and drive to market your library and practical tips and suggestions on how to do that effectively. Topics covered include: *The process of planning a marketing campaign and how some time spent on planning at the outset can help keep you focused and help you determine your level of success. *The importance of using brands and brand identity to help you establish your library's brand and market that aggressively to your users and potential users. Brand consistency is stressed here. *Marketing tools: oDigital publications, oSocial media, oVisual and print marketing materials, oPersonal interactions oEvents you can use throughout the year. For each topic, we will talk about best practices, what works, what often doesn't, and we share best concise case studies from all types of academic and special libraries.

Here's an easy-to-follow, practical, easily-implementable, 21st-Century marketing book for academic and special libraries. Written by two practicing librarians who are passionate about communicating with users, the book provides both the inspiration and drive to market your library and practical tips and suggestions on how to do that effectively. Topics covered include: *The process of planning a marketing campaign and how some time spent on planning at the outset can help keep you focused and help you determine your level of success. *The importance of using brands and brand identity to help you establish your library's brand and market that aggressively to your users and potential users. Brand consistency is stressed here. *Marketing tools: oDigital publications, oSocial media, oVisual and print marketing materials, oPersonal interactions oEvents you can use throughout the year. For each topic, we will talk about best practices, what works, what often doesn't, and we share best concise case studies from all types of academic and special libraries.

Open source software and applications are all around us, and it's no different in today's libraries. Knowing about the open source alternative to integrated library system and being able to make accurate comparisons can save a library tens to hundreds of thousands of dollars a year while more closely matching the library's functional needs. The fact is that the foundational software in place in nearly every industry is being built with open source components. Where software applications are still proprietary or closed, those systems are themselves often built upon open source applications like open source web services, database management systems, programming languages, and operating systems. It's the same story in the library world. Library software providers offering the latest and greatest software solution for many thousands of dollars a year are building these solutions with open source software. However, full-fledged open source applications built with the same underlying technologies are available to libraries at no cost for the software itself. Each of these applications have their own unique and interesting history and communities supporting them. For the reader unfamiliar with open source software or apprehensive about using these applications in their library, this guide: -introduces the history of open source; -demonstrate the global upward trend of adopting open source technologies in general and within libraries in particular; -debunk various myths about implementing and using open source technologies; -discusses several different types of library information systems including: oIntegrated Library Systems oInstitutional Repositories oDigital Asset Management Systems oOnline Public Access Catalogs oResource Sharing oElectronic Resource Management -and lastly, shares real world experiences in getting started with open source solutions, including discussing what systems and services are available and best practices for implementation and use.

The results of decades of research shows that children and adolescents encounter challenges and obstacles in searching for information and retrieving relevant results, and have difficulty interpreting results within various information environments. However, a recent paradigm shift points to the changed information behavior of the new generation of users; children and adolescents born after the advent of the Web. Technologically savvy, they skim and surf for information, multi-task, search collaboratively, and share information on social networks. This book comprises innovative research on the information behavior of various age groups and special populations. It provides studies and reflections on designing systems that help the new generation cope with a complex knowledge society. In addition to information scholars, this book will also be of interest to information professionals, librarians, educators, Web designers, and human-computer interaction researchers.

Libraries in the United States and Canada are facing similar challenges to their futures. Editors Susan Cleyle and Louise McGillis have pulled together an impressive list of contributors to look at the future of the profession and answer the question: is it time to turn off the lights and call it a day? Essays challenge the reader on five different topics: the Web, library as place, pushing to the desktop, certification, and the future of associations. Contributors were asked to think outside the box and take readers to places they may not have been before thus providing both LIS students and practicing librarians with innovative ways to position themselves to serve a future society that is information hungry.

This handbook sets a new research agenda in community development. The contributors redefine existing areas within the context of interdisciplinary research, highlight emerging areas for community development related research, and provide researchers and post-graduate students with ideas and encouragement for future research activity. To do this, the editors have deliberately chosen to frame this book not through a traditional sociological lens of class, race and gender, but through a "Wicked Problems" framework. Drawing upon the work of 37 international authors, in diverse settings such as West Papua, Peru, the USA and Australia; and with methodologies equally as diverse, from case studies and interviews to the use of music and story-telling, this handbook focuses upon five Wicked Problems: forced displacement; family, gender and child related violence; indigenous marginalisation; climate change and food security; and human survival in the context of disaster and recovery work. By drawing together leading scholars from community development, social work and social policy, this handbook provides an up to the minute snapshot of current scholarship as well as signposting several fruitful avenues for future research. This book is both an invaluable resource for both scholars and practitioners and an indispensable teaching tool for use in the classroom and in the field.