Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies.Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

Hafter examines the increasingly accepted assumption that the development of a huge online catalog, accessible by telecommunications to all member institutions, will only result in a vast saving of catalogers' time without the dilution of quality inherent in most mass production activities. She describes comparative changes in actual library and network practice and shows how the new realities of library performance, standards, and evaluation practice have impacted prevailing theories and beliefs about the work of library and information professional and their management of technological change. Her research is based on sixty-eight in-depth interviews with affected catalogers, administrators, and network personnel at six West Coast academic libraries.

Everything you need to know in order to start, maintain, and provide service for a business collection, and to research virtually any business topic. Now in its fifth edition, The Basic Business Library is a modern sourcebook of core resources for the business library and the business information consumers and researchers it serves. This up-to-date guide also discusses strategies for acquiring and building the business collection in a Web 2.0/3.0 world and recommended approaches to providing reference service for business research. This text includes numerous real-world examples that cover market research, investment, economics, management and marketing. This is a single-volume guide to doing business research and managing business resources and services in a multitude of library environments. Readers will gain an understanding of the nature and breadth of providers of business information; learn the types and formats of information available; become familiar with key resources and providers in major categories such as marketing, financial information, and investment; and understand how to collect, use, and provide access to business information resources. Includes hundreds of topical chapters that cover key resources in-depth Provides a core list of the most essential library business resources Contains contributions from an all-star cast of experienced business librarians Bibliographic information regarding key resources is woven throughout the book

Describes the history and methodology of computer system evaluations which were examined in order to determine the best way to conduct the evaluation of PROBE, the ERIC computer retrieval search service.

Most of the papers in this volume were first presented at the Workshop on Cross-Linguistic Information Retrieval that was held August 22, 1996 dur ing the SIGIR'96 Conference. Alan Smeaton of Dublin University and Paraic Sheridan of the ETH, Zurich, were the two other members of the Scientific Committee for this workshop. SIGIR is the Association for Computing Ma chinery (ACM) Special Interest Group on Information Retrieval, and they have held conferences yearly since 1977. Three additional papers have been added: Chapter 4 Distributed Cross-Lingual Information retrieval describes the EMIR retrieval system, one of the first general cross-language systems to be implemented and evaluated; Chapter 6 Mapping Vocabularies Using Latent Semantic Indexing, which originally appeared as a technical report in the Lab oratory for Computational Linguistics at Carnegie Mellon University in 1991, is included here because it was one of the earliest, though hard-to-find, publi cations showing the application of Latent Semantic Indexing to the problem of cross-language retrieval; and Chapter 10 A Weighted Boolean Model for Cross Language Text Retrieval describes a recent approach to solving the translation term weighting problem, specific to Cross-Language Information Retrieval. Gregory Grefenstette CONTRIBUTORS Lisa Ballesteros David Hull W, Bruce Croft Gregory Grefenstette Center for Intelligent Xerox Research Centre Europe Information Retrieval Grenoble Laboratory Computer Science Department University of Massachusetts Thomas K. Landauer Department of Psychology Mark W. Davis and Institute of Cognitive Science Computing Research Lab University of Colorado, Boulder New Mexico State University Michael L. Littman Bonnie J."

A detailed reference work that documents every aspect of the American public library experience through topical entries, statistics, biographies, and profiles. The American Public Library Handbook is the first reference work to focus on all aspects of the American public library experience, providing a topical perspective through comprehensive essays and biographical information on important public librarians. Based upon the author's own notes and extensive experience, as well as library periodicals, library reference books, monographs, textbooks, Internet sources, and correspondence with individual libraries, this book comprises nearly 1,000 entries addressing all aspects of public library service. Each topical essay considers terminology of the area covered, its historical context, and current concerns and issues. Biographies highlight the philosophical perspective of the individuals covered, while entries on specific libraries present timely data and interesting facts about each facility. This unique handbook also offers up-to-date statistics, historical highlights, and information about programs and events of individual libraries. Profiles of individual libraries and biographies of important public librarians

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Since the publication of the 2nd edition additional countries especially in Asia have become more prominent in industry. This completely revised edition takes account of the changing information scene e.g. in new chapters like BRIC nations (Brazil, Russia, India, and China), Asia and regional patent systems or Sources for legal status searching. This is an essential reference tool for academic librarians and information specialists as well as anyone needing to know where and how patent information can be found.

This book provides an analytical overview of key issues affecting the effectiveness of state library activities and services. If offers specific suggestions, recommendations and strategies by which future challenges related to state librarianship can be faced successfully.

Public librarians do not usually see themselves as politicians. However, as decision-makers in an institutional setting, affected by a variety of pressures and conflicting interests, they are involved in politics in both the broad and narrow sense. Moreover, recent developments in the public library system have brought the librarian directly into the political sphere. Professor Shavit's study, the first major work on the subject in over 35 years, fills a major gap in scholarship on the public library in the political process and provides a detailed survey of the political context in which the modern library functions.

This volume covers the changing expectations for both the librarian and for the service user. How has the world changed, how have students changed and how can the reference library cope? The changing user is viewed in terms of particular cultural needs and also the "Generation X" factor. Topics covered are; remote access; instructional multimedia; software; courseware; networked resources; and designing custom computer applications.

The National Information Infrastructure will bring information to the doorstep of every household. Librarianship must respond to this development through the National Electronic Library. Librarianship as a profession must set the information agenda if it is to be a viable and influential entity in the electronic environment. Traditional library services are being redefined by technology, and the concept of the National Electronic Library must combine the roles of the academic institution, public enterprise, and library education. This professional reference is a guide to assist librarians in planning for the future.

The volume maintains that the growing electronic environment is driving a cultural transformation in which libraries must examine and understand what libraries have been, what they are, and what they need to be. Libraries need to participate actively in this transformation in order to remain the central providers of information and related services. The book explores the National Electronic Library as a concept and formal organization. Library services, collections, and the physical facility are examined in terms of present and future needs based on the rapidly changing electronic environment, and the volume relates the future management of information to administrative structures, constituencies, public and technical services, collection development, education, and strategic planning.

As remote work has become routine, cloud-based technology tools have become increasingly necessary to communicate with other library staff and with faculty and staff to continue providing seamless and uninterrupted access to library resources and collections for our campus community. Cloud-based technology tools such as Google Forms and Google Sheets are used to gather faculty requests for collection development, tools such as Tableau are used to illustrate material budget balances, and platforms such as Trello have been adopted to track subscription renewal cycles and manage other projects. This guide discusses the benefits of using these powerful cloud-based and little to no additional cost technology tools through the lens of a particular area in librarianship such as documentation, data and project management, communication, data storage, and data visualization. While the real-world examples provided throughout focus on technical services staff operations, specifically acquisitions and electronic collection management, each tool's features and use cases are transferable among all areas of librarianship. This guide provides insights into how collaborative, dynamic, and accessible these cloud-based solutions are for a technologically shifting workplace as well as considers the challenges to adopting cloud-based solutions such as administrative buy-in, aversion to change, and steeper learning curves as well. Readers will gain practical experiential examples that have been instrumental in creating efficiencies in collection management workflows for technical services staff. The use cases illustrated exemplify enhancements that librarians can incorporate into their own collection management practices to further engage with their colleagues, their patrons, and their larger communities more effectively and efficiently.

Teen library internships are becoming increasingly common in both school and public libraries. Librarians seeking guidance on how to launch or grow their teen internships will find help in this practical handbook. They will discover: Rationales and helpful advice for providing support and funding for meaningful internship opportunities. Shining examples that can be emulated and adapted in other library settings that comprise the book's central focus. Testimonials by interns, librarians and library staff, and other adults who have worked with employed teens that will enhance points, give insights, and generate enthusiasm. Step-by-step plans for creating tailor-made teen library internship handbooks that can be used by teen interns, library staff, and others who are taking part in training, evaluating, and teamwork during internships in each unique setting. Advice on how to gain feedback and assess outcomes to make internships more relevant and valuable. Ways and means to adapt internship experiences during times of pandemics or other emergencies. A path to promoting innovative youth participation that will help teens to meaningfully develop knowledge and skills for their futures while encouraging them to become dedicated library users and supporters into adulthood. By providing this new way of encouraging youth participation, libraries can help teens to meaningfully develop knowledge and skills for their futures while encouraging them to become dedicated library users and supporters into adulthood.

Libraries seeking to grow or enhance community outreach will welcome Building Community Engagement and Outreach in Libraries to assist them in planning and executing engagement programs. Eight chapters offer a variety of methods and strategies that library managers can employ to broaden and enhance their libraries' community engagement activities.The volume includes both theoretical frameworks and strategic case studies.Readers will learn how to plan and execute successful community engagement programs with tips on providing leadership for working with staff, fostering relationships with community partners and using assessment to plan for future programming. Specific applications of community engagement practices include using data to inform stakeholders, providing health literacy workshops, staff training for community programs, outreach to engage the community with archives, working with underserved communities and diversity training. This is an important addition to the literature on how libraries can work with their communities to provide critical services and resources. Providing valuable insights about the diverse ways that outreach can be accomplished within and through our communities, this volume serves as a significant resource for both library managers, their staff and their partners.

Written from both the librarian's and scientist's point of view, this book is a comprehensive guide to conducting searches of scientific, agricultural, and technological literature. The beginning user will find the work a valuable introduction to search and retrieval techniques, while the experienced user will welcome the volume's overview of the most recent methods and strategies. Because the library is no longer the only place where a researcher may conduct literature searches, this revised edition gives extensive attention to electronic searches from remote sites, such as computers at the home or office.

Searching for information is changing from the traditional library setting to the remote environment. Written from both the librarian's and scientist's perspectives, this comprehensive guide overviews fundamental and advanced methods of conducting scientific, technological, and agricultural literature searches from libraries and remote sites, such as computers at the home or office. Beginners will find this book a useful introduction to search and retrieval techniques. At the same time, the computerization of libraries has been so rapid that the experienced researcher will also benefit from this work.

The first part of the book overviews and discusses available information sources. The second and third parts examine ways of finding these information sources in the library, and techniques of searching and retrieving this information via computer from outside the library. The volume explains the pathway of information in literature, methods of identifying and citing literature, the usefulness of the online catalog, the special features of abstracts and indexes, the nature of online searching, and the significance of the Internet to users in scientific and research environments. The final chapter gives special attention to the electronic library and the World Wide Web. A concise bibliography directs the reader to some of the most important aids for literature searching.

Beyond Books: Adult Library Programs for a New Era takes us out of the stacks and past the traditional walls of the library to reach underserved and overworked adults in our communities -- adults who might not think they need the library in their lives. Readers are introduced to the concept of adult programming through a multifaceted approach based on a solid foundation of behavioral science, real-life library experience, and data on current trends in libraries and other institutions. This book posits that offering diverse adult programs is an important catalyst for fostering community connection and individual wellness, and that no librarian needs to deliver them alone. Partnerships are not only helpful; they are essential to preventing librarian burnout. Themes of the book center on passive versus active programs, the importance of intergenerational involvement, and programs that touch a variety of topics divided by the following sections: Food & Drink, Arts & Crafts, Books & Writing, Technology & Media, Health & Wellness, Business & Finance, and Nature & Gardening. This book provides clear, step-by-step models and strategies for delivering adult programs (both in-person and online), including where to find funding, getting administrative and municipal buy-in, creating partnerships in the community, addressing possible legal issues, marketing tactics, training staff and volunteers, and how to evaluate programs. Whether you're a student, a brand new recruit, or a seasoned public or academic librarian, there will be something in this book to inspire you to move your adult library programs beyond book clubs (without losing those too!).

This comprehensive primer introduces information technology topics foundational to many services offered in today's libraries and information centers. Written by a librarian, it clearly explains concepts familiar to the I.T. professional with an eye toward practical applications in libraries for the aspiring technologist. Chapters begin with a basic introduction to a major topic then go into enough technical detail of relevant technologies to be useful to the student preparing for library technology and systems work or the professional needing to converse effectively with technology experts. Many chapters also present current issues or trends for the subject matter being discussed. The twelve chapters cover major topics such as technology support, computer hardware, networking, server administration, information security, web development, software and systems development, emerging technology, library management technologies, and technology planning. Each chapter also includes a set of pedagogical features for use with instruction including: -Chapter summary -List of key terms -End of chapter question set -Suggested activities -Bibliography for further reading -List of web resources Those who will find this book useful include library & information science students, librarians new to systems or information technology responsibilities, and library managers desiring a primer on information technology.

Despite the plethora of primary sources that libraries have made available to their communities, the published literature thus far is largely limited to the pedagogical significance of special collections and archives. To leverage the wealth of primary sources and to explore the full potential of primary sources in the undergraduate classroom, it is imperative that the conversation include faculty members as well as librarians outside special collections and archives. The ten case studies included in Engaging Undergraduates in Primary Source Research represent the exciting work of faculty members and their librarian partners from various areas of library operations. They offer examples, strategies, and innovative ways to incorporate a wide range of primary materials into undergraduates' diet of secondary source research, including both local archival and non-archival materials, as well as digital and physical materials and non-English language materials. Co-authored by faculty and their librarian partners, these case studies focus on how students develop and practice skills related to finding and identifying primary information, analyzing and interrogating it, confronting interpretations, and constructing and presenting arguments using primary sources. The emphasis on transferrable skills, as well as the diversity of primary sources and teaching areas they represent, makes it easy for anyone interested to find examples from which they can draw guidance and inspiration to form partnerships and to (re)invigorate students' learning experiences involving primary sources. Furthermore, the collaborative process and the methods to engage students in primary source research that are highlighted in these stories are not unique to primary sources. They can be easily applied in other collaborative teaching efforts involving different types of information, to create skilled student researchers, adept information producers, and informed citizens.

Many of what we think of as Information Age tools and media --- computers, cell phones, the internet, encryption, and more --- evolved directly out of modern warfare. These tools started with World War I (which began not with arms, but with England cutting off underwater cables to Germany and isolating it), accelerated through World War II and the Cold War, and now play a center role in both declared and non-declared conflicts like election interference and cyberbattles. We buy phones and smart speakers because they are new and unlock great potential. Voice assistants like Siri and Alexa help us do our work and answer that one piece of trivia that bugs us. Yet these devices are data gatherers. They collect, repackage, and monetize our questions, purchases, photographs, web surfing to form a data industry now larger than the oil industry. Well over 100 years ago the data industry put in place a business model that trades our attention for news and entertainment. That model has evolved into a complex art and science of message targeting and content ownership that has splintered communities while simultaneously concentrating media ownership to a few massive corporations. Forged in War takes a critical look at the systems we use and how we ended up in a society that values data over personal liberty and commerce over the public good. It tells a compelling and previously story of how our ideas of information and knowledge reflect the century of war that has militarized our worldview. Author David Lankes's work has been funded by organizations such as The MacArthur Foundation, The Institute for Library and Museum Services, NASA, The U.S. Department of Education, The U.S. Department of Defense, The National Science Foundation, and The U.S. State Department. This, his latest book will help all of us learn how war has shaped our world and how to begin to create an agenda to stand down weaponized data and a media that seeks to own our personal, even intimate data like one owns a gold mine.

Changing student demographics demand that colleges and universities meet the special needs of a new population, and libraries will play an increasingly important role in facing these challenges of the future. This professional reference is intended for academic librarians interested in establishing peer outreach programs for minority students. The volume includes an overview of the unique challenges facing academic institutions and libraries today in serving a diverse student population, suggestions on working effectively in the current academic environment, and practical guidelines for specific program design, implementation, and evaluation. Topics considered include performing a community analysis, the politics of program development, budgeting, personnel management, and program evaluation. Model program materials are included to assist librarians in establishing similar programs, and a bibliography provides a list of additional information sources.

Library Services to Homeschoolers: A Guide will help librarians understand and serve their homeschooling community. Chapter 1 covers the early history of homeschooling and how compulsory education changed how our children were schooled. Chapter 2 explores the homeschool revolution, when parents began to take back the education of their children. Chapter 3 looks at homeschooling today and the way laws, advocacy groups, and COVID-19 all contributed to a surge in homeschooling families. Chapter 4 examines the various methods parents use to educate their children at home. From an at home classrooms to travelschooling, parents are creative in teaching their children. Chapter 5 is the how-to-do-it for libraries. Learn how public libraries can help parents and caregivers teach their children by providing a place, materials, programs, and more. Chapter 6, explores various ways of reaching the homeschooling community we want to serve. Chapter 7 looks at the growing diversity in home education. Finally, Chapter 8 peers into the future of homeschooling, helping us prepare for the needs of future homeschooling families.

Pioneers in Librarianship profiles sixty notable librarians who made significant contributions to the field. Librarians chosen for inclusion in this volume met one or more of these three criteria: -The librarian conceived a new method for improving library services, invented their own method of book cataloging, or devised an administrative system for libraries to operate under. -The librarian is historically famous because he/she was notable historically. -The librarian was the first woman or minority to make significant achievements within the field of LIS. The achievements of the librarians profiled here are important because they shaped the field. Many of their theories, ideas, and contributions are still being utilized in libraries today. Librarians profiled here include Melvil Dewey, Carla Hayden, S. R. Ranganathan, Justin Winsor, Charles Coffin Jewett, Katharine Sharp, Pura Belpre, Allie Beth Martin, and John Cotton Dana.

This is the first book to consider the development of all three cultural heritage institutions - libraries, archives, and museums - and their interactions with society and culture from ancient history to the present day in Western Europe, the United Kingdom, and the United States. The text explores the social and cultural role of these institutions in the societies that created them, as well as the political, economic and social influences on their mission, philosophy, and services and how those changed throughout time. The work provides a thorough background in the topic for graduate students and professionals in the fields of library and information science, archival studies, and museum resource management, preservation, and administration. Arranged chronologically, the story begins with the temple libraries of ancient Sumer, followed the growth and development of governmental and private libraries in ancient Greece and Rome, the influence of Asia and Islam on Western library development, the role of Christianity in the preservation of ancient literature as well as the skills of reading and writing during the Middle Ages, and the coming of the Renaissance and the rise of the university library. It continues by tracing the gradual division between archives and libraries and the growth of governmental and private libraries as independent institutions during and after the Renaissance and through the Enlightenment, and the development of public and private museums from the "cabinets of curiousities" of private collectors beginning in the 17th century. Individual chapters explore the further growth and development of libraries, archives, and museums in the 19th and 20th centuries, exploring the public library and public museum movements of those centuries, as well as the rise of the governmental and institutional archive. The final chapter discusses the growing collaboration between and even convergence of these institutions in the 21st century and the impact of modern information technology, and makes predictions about the future of all three institutions.

Emerging Human Resource Trends in Academic Libraries presents the collective wisdom of human resource librarians and administrators who have been in the forefront of practicing and applying the human resource principles in academic libraries. The book is divided into five Parts: Part I focuses on the present academic library environment and the unique human resource challenges that can be found there. Part II looks at the role of LIS education in preparing Masters level librarians to work within academic libraries and beyond. Part III examines how human resource departments in organizations can continue education beyond the degree for professionals and other staff. Part IV is concerned with how academic libraries show their value to the parent institution. Part V focuses on the library staff roles, how they have changed, and how they are valued in relation to faculty and professional positions. These chapters within each Part represent the emerging trends within academic libraries that impact how librarians are educated, mentored and given the ability to obtain professional development training as incumbent librarians as changes occur in the field. Each chapter is written by a practitioner in HR who has experienced related problems and sought solutions.