This book, first published in 1987, provides important information on reference publishing, including valuable guidelines on evaluating publications and sources. The articles contained here are all written by leading experts in the field.

This book, first published in 1988, looks at the relationship between public policy and information and reports ways in which libraries respond to the need for public policy information. Chapters provide perspectives from a variety of library settings with different user groups who, in turn, have different information needs. This volume will stimulate you to examine the adequacy of your own reference services and to a greater appreciation of the dynamic relationship between public policy and information services.

This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.

This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

This book, first published in 1991, explores the changing roles of reference services and offers advice and practical ideas to guide librarians through the increasingly tangled maze of duties being thrust upon the reference staff. Although the everyday work of the reference librarian is often taken for granted, these insightful chapters illuminate the essential service performed by the reference librarians as they facilitate access to information for a wide variety of users. Furthermore, this book helps reference librarians face the future by examining the technological and service developments that will challenge their profession. It addresses unique reference problems such as making use of the telephone as an information gathering tool, selecting reference material for the interdisciplinary field of Health, Physical Education, and Recreation (HPER), and helping non-law students with legal research. Topics related to information systems are examined such as the limitations of end-user online services, and an evaluation of the Library of Congress Information system. Authoritative contributors make recommendations on how to design services to coordinate with the new technology and how to change librarians' roles so they can assist people in using these systems.

This book, first published in 1990, addresses the concerns of librarians that they must be informed and educated in order to excel in their work. It focuses on specific types of training for librarians. Authorities explain pioneering programs in California and Maryland which deal with teaching basic reference tools to beginning librarians and paraprofessionals. They also discuss the role of multitype networks in continuing education as the most cost and time efficient means available today, and the use of self-directed contract learning as a method that requires long-term planning and rewards in contrast to the immediate results of a short-term plan of education. The management perspective of continuing education is also included. Working library directors offer their observations on sound, inspirational approaches to continuing education. They also examine the critical role department heads play as mentor to beginning reference librarians.

This book, first published in 1986, provides a comprehensive and detailed look at online biomedical database searching by end users. Experts fully assess the numerous implications of end user searching and synthesize a wide variety of views and successful practices. By examining the types of users, institutional settings, products used, and applications, this important volume probes the specific variations among programs and provides a solid overview of end user searching in the health science field. The volume includes informative chapters on determining content and structure of online educational materials, training the end user, the issues in implementing end user search systems, and much more.

This book, first published in 1988, discusses the use and handling of newspapers in libraries and information centres. Although newspapers are recognized as an important source of information about current history and local events, they have been largely ignored by information specialists. Individuals who work with newspapers on a daily basis - as tools in research or as an ingredient in a larger process - have contributed valuable chapters on bibliographical and physical control of newspapers, working with newspapers in a variety of settings, and international, educational, and technical aspects of using and handling newspapers.

This book, first published in 1984, analyses the provision of more effective library service by relying more heavily on collaboration between reference and technical services librarians.

This book, first published in 1982, is specifically devoted to the analysis of problems, innovative practices, and advances relating to the control and servicing of technical reports.

This book, first published in 1986, focuses on valuable information to all public library professionals who have questions about their participation in bibliographic networks. Contributors provide insights into both the benefits and the costs of networking by libraries of varying sizes and geographic locations. The actual uses of networks, their costs (including initial and ongoing expenses), and staffing needs are clearly explained.

This book, first published in 1992, examines the reference librarian's role as a connecting link between information seekers and the resources they need. It provides the best approaches to providing resolutions or guidance to the appropriate resources. It analyses librarians' reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and non-traditional patrons. This provocative book encourages librarians to go beyond merely providing an answer or resource to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place.

This book, first published in 1982, offers an examination of the special nature of biochemistry collections. It focuses on the production, control, and use of the literature - diverse in nature, and analysed here by specialist contributors.

Strong school librarians positively impact student learning, and principal support is key. This concise handbook provides an overview of the roles of the 21st-century school librarian-teacher, instructional partner, information specialist, instructional leader, and program administrator. A valuable and informative resource, it gives principals the information they need to know in order to utilize the library program and librarian to the fullest potential to contribute to the instructional program of the school.

Emerging devices are placing powerful computing abilities into the wardrobes of consumers through wearable technology which combines fashion and function in new and exciting ways. The most recognizable of these emerging gadgets is Google Glass. Wearable Technology: Smart Watches to Google Glass for Libraries provides a comprehensive overview of the current wearable technology landscape, the types of devices and functionality available, the benefits and limitations of this type of technology, and how you can make use of it in your library. Learn the ins and outs of Google Glass and other devices along with the privacy and other concerns that your organization needs to know about. With this informative handbook, Discover how you can utilize use these new tools for language translations, creating videos, providing mobile reference, and much more. In this "how-to" guide for incorporating wearable technology into your library's services, programming, and activities, you will learn: *How to circulate wearable technology in your library *How to Use Google Glass as an Alternative to Traditional Info/Reference *How to Initiate a Wearable Technology Training Program for Library Staff *How to create first-person videos using GoPro Cameras *How to add real-time translation services using Google Glass *How to use wearable technology as a promotional tool for your library *Make Your Own Immersive Virtual Reality Headset using Google Cardboard

This book analyzes internationalization at the departmental level of an academic library by drawing on interviews with library personnel from around the world. It argues that libraries need to be more deliberate in their internationalization efforts and collaborate with other college personnel and departments outside the library. This book cuts across the fields of library science and higher education administration, ensuring that the book will appeal to researchers and students working in these disciplines. Library professionals around the world will also find much to interest them within the book.

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: *create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined *create customer journey maps - to better understand the actual paths taken by users to fulfill a service. *find the right tool for the situation so you can make an informed decision on usage *create an ethnographic program of your own tailored to your library environment *understand how assessment and post-implementation is key to any project's success *create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

Emerging devices are placing powerful computing abilities into the wardrobes of consumers through wearable technology which combines fashion and function in new and exciting ways. The most recognizable of these emerging gadgets is Google Glass. Wearable Technology: Smart Watches to Google Glass for Libraries provides a comprehensive overview of the current wearable technology landscape, the types of devices and functionality available, the benefits and limitations of this type of technology, and how you can make use of it in your library. Learn the ins and outs of Google Glass and other devices along with the privacy and other concerns that your organization needs to know about. With this informative handbook, Discover how you can utilize use these new tools for language translations, creating videos, providing mobile reference, and much more. In this "how-to" guide for incorporating wearable technology into your library's services, programming, and activities, you will learn: *How to circulate wearable technology in your library *How to Use Google Glass as an Alternative to Traditional Info/Reference *How to Initiate a Wearable Technology Training Program for Library Staff *How to create first-person videos using GoPro Cameras *How to add real-time translation services using Google Glass *How to use wearable technology as a promotional tool for your library *Make Your Own Immersive Virtual Reality Headset using Google Cardboard

Management: Innovative Practices for Archives and Special Collections explores the kinds of challenges that managers of archival programs face today and how those challenges can be met to achieve optimal results while working within existing resources. The book features thirteen case studies that demonstrate solutions to both traditional management concerns as well as new issues and opportunities presented by changes in technology and organizational environments. The featured case studies are: 1) "We'll Never Let You Retire!": Creating a Culture of Knowledge Transfer 2) Raising Cash and Building Connections: Using Kickstarter to Fund and Promote a Cultural Heritage Project 3) A Winning Combination: Internships and High-Impact Learning in Archives 4) A Thief in Our Midst: Special Collections, Archives and Insider Theft 5) Tackling the Backlog: Conducting a Collections Assessment on a Shoestring 6) A Platform for Innovation: Creating the Labs Environment at the National Archives of Australia 7) Setting Our Own Agenda: Managing the Merger of Archives and Special Collections 8) Taking Control: Managing Organizational Change in Archives 9) Implementing Pre-Custodial Processing: Engaging Organizations to Invest Resources in their Records 10) Building Effective Leaders: Redesigning the Archives Leadership Institute 11) From Evaluation to Implementation: Selecting Archival Management Software 12) More Bang for the Buck: Sharing Personnel and Resources Across Institutions 13) "Make a New Plan, Stan": Useful and Painless Strategic Planning The collected case studies present pragmatic approaches to challenges and opportunities that are common to organizations of all sizes and types. Their common focus is on building stronger archival programs by making effective use of people, technology, and resources while working within organizational requirements and constraints. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues facing managers in the field today and the kinds of strategies archivists are using to meet these new challenges.

Library Volunteers Welcome! Strategies for Attracting, Retaining and Making the Most of Willing Helpers brings together 30 chapters from librarians and academics across the United States who've served as: board members for library organizations; heads of special collections; state library consultants; directors of state library associations; outreach coordinators; archivists; researchers; presenters at conferences; and other positions. Many are previous contributors to anthologies, professional journals, and have published their own books, several have won awards for their innovative programs and service, have degrees and work experience beyond librarianship, and volunteers within their communities. Volunteers are a crucial component of a library and finding the right people, keeping them, motivating them and pairing them with the right projects is challenging; this anthology is for librarians seeking to better their libraries.

Digital Literacy and Digital Inclusion: Information Policy and the Public Library examines the interrelationships between digital literacy, digital inclusion, and public policy, emphasizing the impacts of these policy decisions on the ability of individuals and communities to successfully participate in the information society. The ability to use the Internet to meet information needs is often labeled digital literacy, while access to the Internet in order to apply the skills of digital literacy is often discussed in terms of digital inclusion; while both are widely recognized as central to participation in contemporary society, they are rarely considered as policy issues. This book is the first detailed consideration of digital literacy and digital inclusion as policy problems and as core issues in information policy and libraries.The unique features of this book include: *Drawing together the key themes and findings from the discourse on digital literacy and digital inclusion widely spread among many fields; *Analyzing digital literacy and digital inclusion as policy issues, both being driven and regulated by policy; *Building on a wealth of original research conducted by the authors using different quantitative and qualitative data collection approaches on four different continents when analyzing these issues, providing unique examples, case studies, and perspectives; *Using information behavior theory to provide important insights about these issues at individual, community, and political levels; *Providing recommendations to inform practice in libraries and help libraries to frame their advocacy for public policies that support literacy and inclusion; and *Providing policy recommendations to improve the creation and implementation of policy instruments that promote digital literacy and digital inclusion. The authors of this book have been involved in this research space for many years and their experience provides a broad view across the literature and problems, as well as across national perspectives.This breadth allows the book to offer comprehensive policy recommendations, solutions, and best practices for an area that is currently extremely fragmented in discourse, practice, and policy.

Graphics which visually represent data or complex ideas are oftentimes easier for people to understand and digest than standalone statistics. A map shaded with different colors to represent religious affiliations or income levels enables researchers to quickly identify trends and patterns. New free tools and applications offer librarians the opportunity to organize and manipulate data to quickly create these helpful graphics. Learn how to overlay data sets on maps, create infographics for library services and instruction, use mindmapping for group brainstorming sessions, produce detailed timelines, process flowcharts, diagrams, and much more in this complete how-to-guidebook. This complete how-to guidebook provides you with the tools and inspiration you need to use infographics and data visualization techniques in your library to knock your audience's socks off as you tell your story in a visual format that can be consumed and understood at a glance. You will learn how to: *use the tools you already have to create a simple infographic; *create a library services infographic using Piktochart; *create instructional infographics with Easel.ly; *create interactive timelines; mindmap your brainstorming meetings; *create library flowcharts and diagrams using Creately; *create interactive maps with imported data; and *create complex data visualizations.

Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are 1.Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers 2.Managing Risk with a Virtual Reading Room: Two Born-Digital Projects 3.Improvements on a Shoestring: Changing Reference Systems and Processes 4.Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room 5.Talking in the Night: Exploring Webchats to Serve New Audiences 6.A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages 7.The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures 8.Going Mobile: Using iPads to Improve the Reading Room Experience 9.Beyond "Trial by Fire": Towards A More Active Approach to Training New Reference Staff 10.Access for All: Making Your Archives Website Accessible for People with Disabilities 11.No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections 12.Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.

Libraries and Sanctuary is a practical guide to how libraries and their staff can support ‘new arrivals’ – people who have crossed borders to reach a country. The book looks at the different drivers behind an individual’s move, their need for signposting, and at the sorts of barriers that are faced by new arrivals and people seeking sanctuary. Readers will discover the background reasons for migration, the global political context of migration, and the likely impacts of both of these. They will also gain an understanding of just how much work libraries have done so far; learn from practical initiatives, ‘what works’ examples and longer case studies; identify gaps in library provision; and find inspiration to start similar initiatives in their own institution. Drawing on the author’s decades of work in libraries and social exclusion, this is a book for anyone seeking to create an inclusive and welcoming library community.

This book studies authenticity, which is a kind of truth to self, through the study of heritage tourism. When a heritage site is inauthentic, it leads to misinformation. Tourism scholars have been studying authenticity for about 50 years, and this book draws upon the theories and approaches of tourism studies to understand better misinformation, which has become a major topic of study since the US presidential elections in 2016. The book includes a discussion of common-sense and academic notions of authenticity, surveys a half century of scholarship on authenticity, and provides three case studies of heritage tourism sites: Lindsborg, KS (known as Little Sweden, USA), Colonial Williamsburg in Virginia, and the Gettysburg battlefield in Pennsylvania.