Cybermetric Techniques to Evaluate Organizations Using Web-Based Data proposes a complete and multifaceted analysis model, integrating quantitative and qualitative measures (extracted from web usability, SEO and design interaction metrics and evaluations) with a purpose of finding potential correlations. It also includes metrics from new social media platforms, metrics related to the interaction among companies, impact filtering according to different entity categories, innovation and scientific activities and media presence. This model is then applied to test feasibility and accuracy. Different statistical methods and tests are also applied to guide data gathering and analysis.

Library Supply Chain Management for Collection Services of Academic Libraries: Solving Operational Challenges and Enhancing User Productivity contains three sections, each comprised of several topical chapters on a particular subject. Part One explains why supply chain management is vital to libraries. Part Two builds on Part One, beginning with a classic supply chain model, including its brief history and current development. Part Three suggests a theoretical supply chain model based on emerging technological advancements of society. This model will develop based on four components, user goals, workflow efficiency, financial stewardship and core services.

The digital libraries emerging from "information societies" no longer concern only digital technodocumentary devices that are patrimonial, cultural or scientific. Social networks and high-audience merchant sites share the same technologies, heterogeneous digital resources, offer identical user experience (UX) capabilities, and are born within the same communities of designers and engineers. These technology-induced recoveries nourish a usage fantasy that irrigates a transformation movement of innovation where use and user occupy a central place. The evolution of digital libraries does not constitute a disjointed set of singular innovations. They are the result of an innovation movement that gives them a specific dynamic and produces two major effects: empowering users and increasing their number. This book highlights and study that the combination of these effects is likely to have a positive impact not only from an economic point of view but more broadly from a social point of view.

Libraries, Human Rights, and Social Justice: Enabling Access and Promoting Inclusion examines the interrelationships between digital literacy, digital inclusion, and public policy, emphasizing the impacts of these policy decisions on the ability of individuals and communities to successfully participate in the information society. It is the first large-scale consideration of digital literacy and digital inclusion as policy problems and provides policy recommendations to promote digital literacy and digital inclusion. This book is intended to help librarians better understand and articulate their roles in promoting human rights and social justice, as well as to educate policymakers, government officials, professionals in other fields, and researchers in other disciplines about the contributions of libraries to human rights and social justice. It explores the intersections of information, human rights, and social justice from a range of perspectives and addresses the differing roles of library institutions (public, school, academic, and special libraries), library professionals, professional organizations, governments, and library patrons. Discussion focuses on the practical side of human rights and avoids most of the philosophical discussions of the term. Similarly, this book emphasizes the practical nature of social justice and the social and societal structures that foster equality. Related issues of digital literacy and digital inclusion are considered as essential to providing information in human rights and social justice contexts. Digital literacy, the ability to use the Internet to meet information, combines with access to the Internet in order to successfully apply the skills of digital literacy is discussed under the topic of digital inclusion. These topics are discussed through legal, policy, social, cultural, and economic lenses. Issues are examined both in terms of efforts to support equity in communities as a whole and the efforts intended to promote equity in specific disadvantaged or marginalized populations, such as the homeless, immigrants, people with disabilities, and the socioeconomically disadvantaged. Many examples of the issues discussed are drawn from the original research that the authors have conducted. The ideas and suggestions in this book should help members of the library community understand where their roles related to human rights and social justice originate, how they fit within the broader policy context, how to improve their related services and practices, and how to advocate for better support of these roles. The authors of this book have been involved in this research for many years and this breadth allows the book to offer comprehensive policy recommendations, solutions, and best practices for an area that is currently extremely fragmented. The writing is at a level to make it useful to undergraduate and postgraduate students, researchers, and policy makers.

Unplugging the Classroom: Teaching with Technologies to Promote Students' Lifelong Learning provides techniques to help teaching and learning in an age where technology untethers instruction from the classroom, from semester seat-time, and from a single source of expertise. The book brings together researchers and practitioners from diverse academic fields, including library perspectives, and presents interdisciplinary discussions from both theoretical and applied areas. It is unique in its goal of bringing educators and librarians together to explore the challenges that are faced by students and faculty in any time, any place, any path, and any pace learning. In spite of the fact that the mobile revolution has definitively arrived, students and faculty alike aren't ready to make the leap to mobile learning. The pressures of technological advances, along with the changing nature of learning, will demand increasingly profound changes in education. Researchers have begun to address this issue, but the revolution in mobile communication has not been accompanied by a concomitant growth in pedagogical resources for educators and students. More importantly, such growth needs to be under-girded by sound learning theories and examples of best practice.

The 21st Century Academic Library: Global Patterns of Organization and Discourse discusses the organization of academic libraries, drawing on detailed research and data. The organization of the library follows the path of a print book or journal: acquisitions, cataloguing, circulation, reference, instruction, preservation and general administration. Most libraries still have public services and technical services, and are still very print-based in their organization, while their collections and services are increasingly electronic and virtual. This book gathers information on organizational patterns of large academic libraries in the US and Europe, providing data that could motivate libraries to adopt innovative organizational structures or assess the effectiveness of their current organizational patterns.

Libraries, writers, and poets have long had a close working relationship. Rapid changes in technology has not changed the importance of this cooperation: book talks and readings are as popular as ever-and the ways librarians support local writers with workshops, festivals, widely varied community events, are presented in creative ways in the 29 chapters. The forty-seven contributors are from across the United States.

This comprehensive guide to tween library services begins with a developmental description of this ever-changing group and offers practical advice about materials and programming. Criteria are provided for categorizing books, music, movies and magazines as appropriate for tweens, with special attention given to the reluctant reader. The authors discuss how to determine where tween services fit within the broader spectrum of youth services, and how to provide support for them. Information on marketing and outreach to tweens and their adults completes this essential guide.

The rapid development of the Web and Web-based technologies has led to an ongoing redefinition of reference services in academic libraries. A growing diversity of users and the need and possibility for collaboration in delivering reference services bring additional pressures for change. At the same time, there are growing demands for libraries to show accountability and service value. All of these trends have impacted the field and will continue to shape reference and research services. And they have led to a need for increasingly specialized professional competencies and a literature to support them. In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries' and universities' changing missions.

Associations for librarianship frequently speak out against inequities especially when related to the freedom to read. Prisoners are in a grey area, often ignored and overlooked by policymakers, despite potential impact of library services for incarcerated individuals. The field is also de-professionalized: candidates sans graduate degrees in library science frequently fill positions and correctional institution administrators often author policies on library service. Authors writing about prison librarianship cite the need to implement the public library service model despite the dichotomy between this model and practical implementations of prison library service. The reason for this dichotomy is apparent: practices in prison libraries violate many tenets of librarianship with the justification of maintaining order in correctional institutions. The gap between policy and practice continues to grow in prison libraries. Prison Librarianship: The Neglected Profession is an exploration of this gap in prison libraries in the United States. The author investigates state, national, and international policies on prison libraries, reviews literature on the topic, and describes partnerships between prison and public libraries. To determine adherence to policy results from a national survey and follow-up interviews are shared, which serve as narratives to describe what is actually happening inside.

"Web Search Engine Research", edited by Dirk Lewandowski, provides an understanding of Web search engines from the unique perspective of Library and Information Science. The book explores a range of topics including retrieval effectiveness, user satisfaction, the evaluation of search interfaces, the impact of search on society, reliability of search results, query log analysis, user guidance in the search process, and the influence of search engine optimization (SEO) on results quality. While research in computer science has mainly focused on technical aspects of search engines, LIS research is centred on users' behaviour when using search engines and how this interaction can be evaluated. LIS research provides a unique perspective in intermediating between the technical aspects, user aspects and their impact on their role in knowledge acquisition. This book is directly relevant to researchers and practitioners in library and information science, computer science, including Web researchers.

Library Volunteers Welcome! Strategies for Attracting, Retaining and Making the Most of Willing Helpers brings together 30 chapters from librarians and academics across the United States who've served as: board members for library organizations; heads of special collections; state library consultants; directors of state library associations; outreach coordinators; archivists; researchers; presenters at conferences; and other positions. Many are previous contributors to anthologies, professional journals, and have published their own books, several have won awards for their innovative programs and service, have degrees and work experience beyond librarianship, and volunteers within their communities. Volunteers are a crucial component of a library and finding the right people, keeping them, motivating them and pairing them with the right projects is challenging; this anthology is for librarians seeking to better their libraries.

A comprehensive look at contemporary trends and practices in public libraries Current Practices in Public Libraries combines research, surveys, and practical experience to examine a variety of trends, issues, and practices in public library administration. The leading researchers in the field explore vital contemporary topics ranging from literacy instruction and advocacy to ethical concerns in the acquisition of foreign language materials. This practical professional guide presents examples of successful programs at individual libraries as well as results of comprehensive national surveys about funding, computers and Internet access, and branch closures. Current Practices in Public Libraries presents an extensive look at advocacy, ethics, multicultural outreach, literacy training, marketing, and mentoring in today's public libraries. This comprehensive resource examines a wide range of issues, including public library funding; contributing factors to the quality of public access computing and Internet services; the impact of public library closures; recent human rights violations in U.S. public libraries; supporting local small business development; how multiculturalism and automation can affect collection development and technical services; new leadership models; the use of marketing and advocacy to build and sustain support for public libraries; promoting family learning activities; and the case for small, independent libraries. Current Practices in Public Libraries explores: library funding library expenditures budget shortfalls fiscal planning Internet access and connectivity library siting library Bill of Rights entrepreneurs customization of library services targeted services acquisitions collection development and management outsourcing state library agencies and associations federal library programs and legislation government relations information literacy tutoring and much more Current Practices in Public Libraries is an essential resource for librarians and library administrators working in public and academic settings, and for library sciences faculty and students.

Focusing on academic libraries and librarians who are extending the boundaries of e-learning, this collection of essays presents new ways of using information and communication technologies to create learning experiences for a variety of user communities. Chapters feature e-learning projects involving MOOCs (massive open online courses), augmented reality, chatbots and other innovative applications. Contributors describe the process of project development, from determination of need, to exploration of tools, project design and user assessment.

The 1994 conference of the European Association for Health Information and Libraries drew together an exceptional group of invited speakers and contributed papers. They represent a summary of the developments in libraries and information services in the medical and health areas. Most of the themes featured in the book concentrate on the important growth areas of the profession: computer-based information services, networking (especially the Internet), and CD-ROMs. The text contains interesting contributions on identifying the needs of library users and evaluating how well these are being met. There is also a section on the history of medicine.

First Published in 2005. Routledge is an imprint of Taylor & Francis, an informa company.

As more and more colleges and universities establish copyright offices and/or assign the responsibilities of copyright education and advisory services to specific individuals within the institution, many times librarians, there is a paucity of resources available on how to manage that responsibility. Most works on copyright discuss the law and court cases interpreting the law but few address the situational application of it and the management and coordination of copyright efforts on a campus. Here is a complete, one-stop, guide to managing copyright at all levels --- community college, college, and university. Complete chapters are devoted to: .The university culture; .The role of a copyright office .How to establish a copyright office .Copyright services for librarians .Copyright services for faculty .Copyright services for administrators and staff .Copyright services for students Written by the Director of the University Copyright Office at Purdue University who holds both law and library science degrees, this is complete, authoritative guide is a must-purchase for every institution of higher education seeking to comply with the copyright law and thus avoid potential liability exposure."

Civics education is “on the books� in all 50 states, yet civic illiteracy is astonishingly widespread, to the point only one-third of twelfth graders can explain the significance of the Declaration of Independence. Lending library and education leaders, school and public librarians, change agents, policy makers and politicians an inquiry not only into the historical and philosophical foundations of civics education, but also into the reasons for its alarming demise, this text explores the recommendations of civics education leaders, researchers, and scholars across the nation. The need for a return to early twentieth century civics education practices is detailed, along with the traditional and present-day role of America's libraries in developing a civic-minded populace. As a landmark hybrid treatise/practice guide, as well as a means to an end, the second half of the book urges school and public librarians to utilize high-interest trade books and carefully evaluated websites to immediately integrate civics education practices within educational and youth services offerings. Carefully constructed questions eliciting civic discussion, as well as detailed civic action/service project suggestions, are provided for all grade levels, along with civic-oriented reading promotion plans, collection development best practices, grant writing options, and extended units of learning.

Managing ebook Metadata in Academic Libraries: Taming the Tiger tackles the topic of ebooks in academic libraries, a trend that has been welcomed by students, faculty, researchers, and library staff. However, at the same time, the reality of acquiring ebooks, making them discoverable, and managing them presents library staff with many new challenges. Traditional methods of cataloging and managing library resources are no longer relevant where the purchasing of ebooks in packages and demand driven acquisitions are the predominant models for acquiring new content. Most academic libraries have a complex metadata environment wherein multiple systems draw upon the same metadata for different purposes. This complexity makes the need for standards-based interoperable metadata more important than ever. In addition to complexity, the nature of the metadata environment itself typically varies slightly from library to library making it difficult to recommend a single set of practices and procedures which would be relevant to, and effective in, all academic libraries. Considering all of these factors together, it is not surprising when academic libraries find it difficult to create and manage the metadata for their ebook collections. This book is written as a guide for metadata librarians, other technical services librarians, and ancillary library staff who manage ebook collections to help them understand the requirements for ebook metadata in their specific library context, to create a vision for ebook metadata management, and to develop a plan which addresses the relevant issues in metadata management at all stages of the lifecycle of ebooks in academic libraries from selection, to deselection or preservation.

As academic health sciences centers look toward innovative product development as their new income source with the decline of clinical income and research dollars, health sciences librarians and libraries can partner with these revenue-generating innovators to offer invaluable services, evidence, training, dissemination venues and attractive collaborative physical spaces equipped with the latest tools, such as 3-D printers, body scanners, models and video-monitors. This book uses case examples, including perspectives from both librarians and innovators, to illustrate how various health sciences libraries have partnered with innovators by offering valuable services and creative products and spaces- especially innovators who create medical digital therapeutics devices and apps. Many health sciences libraries are transforming their physical spaces into collaboration or maker spaces to spark innovation and discoveries. Key health sciences libraries that have done so to enable others to learn more about what professional benefits result from such collisions of information and innovation are highlighted here. Also included in the book are chapters that describe various innovation competitions and products that help to showcase the unique scholarly output that is generated by innovators. Transferring the knowledge of librarians who have progressed down this path to others is the key goal of this book.

Bundy and Stielow designed Activism in American Librarianship, 1962-1973 to address two key questions: How did the various social movements of the time express themselves in librarianship? What happened to the various library institutions during this era? . . . Activism is a pivotal work. This is the first monograph-length analysis of an unprecedented period in our professional history. . . . The fifteen essays included in Activism were specially commissioned of eminent leaders such as E.J. Josey, Kay Ann Cassell, Fay Blake, Major Owens, Mary Lee Bundy, John Axam, and Robert P. Haro, who helped create and were witness to the events of this decade. . . . It should be required reading for all students of library history and scholars interested in interaction between professions and social change. RQ This is a useful work of scholarship. In addition to presenting facts, it will speak different things to different people, depending on individual reactions to the social and political elements that were addressed by librarian activists in the Sixties. Whatever the individual reactions, this is a book that should not be ignored. International Journal of Reviews in Library and Information Science This collection of essays, written by library professionals who took an active role in the various rights movements, the war on poverty, and the campaign to end the Vietnam war, is the first serious exanination of the subject. The author offers a thoughtful review of the struggles of activists to achieve institutional change within their profession and the overall effect of these social movements on the outlook and professionalism of a new generation of librarians.

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated - but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom - work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things - and all bring their own examples of best practice, which it is hoped readers will find useful in their own context.

Literacy and Reading Programmes for Children and Young People: Case Studies from Around the Globe presents interviews with over 40 librarians from around the world who tell of their library programs. The volumes are arranged geographically with Volume 1 offering interviews from library professionals from the USA and Europe, and with Volume 2 sharing programs from Asia, Africa, Australia, and the Middle East. The volumes highlight the diversity of the types of programs catering to the varying needs of children and young adults throughout the world. Case studies featured in this book outline the details of programs, events, and activities provided by over 40 organizations in the context of social capital and social inclusion. Each interview chapter discusses the contributions made to literacy development and community building of children and teens. With the many variations and examples of best practice, librarians and educators can glean new ideas for their own programs. The interviews reveal the challenges and issues faced and the work being achieved in vastly different environments, in many geographic areas, and in diverse economic, social, and cultural contexts. The programs include those of national and state libraries, public libraries, and mobile libraries carried out by public libraries, NGOs, and commercial organizations in both developed and developing countries. They also feature programs of multicultural libraries, libraries for indigenous people, and libraries for refugees. This publication complements the range of initiatives and activities carried out by IFLA's Libraries for Children and Young Adults Section that supports library services and reading promotion initiatives catering to children and young adults around the world. These volumes are rich in variety and will provide much food for thought for creating unique and successful library programs.

This book is based on a series of informative interviews with a number of music librarians working for different leading symphony orchestras and opera companies throughout the world. In these interviews, librarians share with the readers what kind of professional skills, knowledge and personality that are required to supply music to the performers onstage, as well as information to these world-famous performing arts organizations. Interviewees also discuss in details about their professional lives, i.e., including their personal stories and working relationships with various legendary conductors and star soloists, e.g., Claudio Abbado, Simon Rattle, James Levine, Donald Runnicles, Bernard Haitink, Zubin Mehta, Sir Colin Davis, etc. Via the interviewees' stories, one can also get a glimpse of the different inside operations and the unique management styles behind the backstage of these internationally renowned performing arts organizations. There are fourteen conversations including interviews with the Chief Librarian at the Metropolitan Opera and the Orchestra Librarians at the San Francisco Ballet, the Berlin Philharmonic, and Israel Philharmonic Orchestra.

School libraries stand at the forefront of innovation in education. Yet many teachers and administrators do not know what to make of them, much less how to best utilize their varied and valuable resources. What if school librarians, whose field of practice has transformed in the past few decades, could show us excellent models for innovative teaching? What if the vital adaptations that school librarians have made could help other educators evolve? What if the lessons learned in the library could be scaled up to benefit all fields of practice and all students? The 21st Century School Library takes an in-depth look at the paradigm-shifting work that school libraries are doing to advance student learning, professional development, and school-wide engagement. It explains how library-led, forward-thinking initiatives can guide all educators - teachers and administrators alike - toward transformative educational practices. It is an inspiring survey of 21st century school libraries whose guiding principles also serve as a blueprint for innovation in K-12 education. School libraries - and all the educators associated with them - offer a compelling vision for the future of K-12 education. This book is a roadmap for how to make this vision a reality.