Strained and estranged relationships are everywhere in business. Salespeople are frustrated by the finance people, customer service and operations people are frustrated by salespeople, and everyone is frustrated by the IT people.

It's time to shift the conversation.

In 22 Talk SHIFTs, you'll discover unconventional, sometimes counter-intuitive communication techniques that can make your year, or your career. You'll learn how to:

• Increase employee engagement, leadership communication, and growth
• Become a better partner, parent, and boss using these 10 statements
• Speak like an emotional Einstein
• Lead people to their solutions, not yours
• Cultivate connection, compassion, and commitment at work and home

< The TalkSHIFTs are the result of Krister Ungerböck's real-world experience leading teams in languages and building businesses on 5 continents. Learn language changes that make a big difference--in business, partnership, and life.

Competitive strategies and higher education-industry collaboration policies are playing an important role in fostering the reputation and international rankings of higher education institutions. The positive impact of these policies may best be observed in economic and social outputs of many countries such as the USA, Singapore, South Korea, EU countries, and Turkey. However, the number of academic publications that specifically concentrate on the impact of these policies on higher education institutions and authorities remains relatively limited. Digital Transformation and Internationalization Strategies in Organizations covers a wide range of issues and topics, including employment systems, quality management systems, international ranking systems in higher education, education and language policies in higher education, and business models employed in techno-parks. This book helps higher education institutions manage their manpower and become cognizant of the factors that may exert a drastic impact on their success. It is ideal for managers, executives, IT consultants, researchers, practitioners, academics, professors, and undergraduate and postgraduate students.

FOCAPD-19/Proceedings of the 9th International Conference on Foundations of Computer-Aided Process Design, July 14 - 18, 2019, compiles the presentations given at the Ninth International Conference on Foundations of Computer-Aided Process Design, FOCAPD-2019. It highlights the meetings held at this event that brings together researchers, educators and practitioners to identify new challenges and opportunities for process and product design.

Today, it is essential for leaders to interact closely within an organization's community to effectively promote its organizational development. Understanding trust at the individual level allows for business improvement. Servant Leadership Styles and Strategic Decision Making provides the relevant theoretical framework and the latest empirical research on servant leadership styles and cognitive styles from an Eastern perspective. Featuring coverage on a variety of topics including autocratic leadership, leadership effectiveness, and organizational support, this book explores decision-making theories as moderators and mediators for leadership effectiveness. This book is designed for managers, professionals, researchers, educators, and administrators seeking current research on participative leader decision making and philosophy.

Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success-stakeholder expectations, communication, risk, change, and quality-so that scope, schedule, and cost end up on target and the project's intended benefits for the organization are realized.This unique desk reference shows how to utilize the best practices, concepts, and methodologies found in PMI's PMBOK Guide, along with a few concepts from APMG's PRINCE2, and leverage them in the context of organizational challenges and project realities. It features new methods for successful project management that focus on understanding and managing stakeholders' needs and expectations, communication, time management, and organizational politics and culture. The book's content and design also make it a valuable resource for PMP certification.