ISO 9001 is known throughout the world as the gold standard for quality process improvement, but quality assurances experts are also discovering the power of CMMI (Capability Maturity Model Integration). This text explores how these two models can be used together to improve process quality by quantum leaps. It shows how organizations can streamline their quality process improvement programmes by capitalizing on the similarities both models share while minimizing their differences. The authors demonstrate that organizations can save valuable resources and money as they improve quality by moving towards both ISO 9001:2000 and CMMI compliance certification.

"Corporate and investor needs for profits are being met with painful cost cutting and a blind adoption of outsourcing. Our organizations look for successes and advantages onshore, offshore and, in fact, "anyshore." We struggle for change, success, and sustainability, but we persistently underestimate and misalign the resources, skills, and efforts needed. The changes based in the fundamentals of realignments and innovations have been lost, and as a result, so has our collective ability to sustain the initiatives. We've lost our innovative abilities.

"Innovative Relevance" is not just about increases in productivity, loss of domestic jobs, cultural differences, cash flow, and most recently the certification of our financial statements. It also addresses the focused utilization of multiple disciplines that are seldom practiced today--ethics, integrity, passion, and consistency.

"Innovative Relevance" represents the pragmatic prescription for globalized workforces and operations. It creates the sustainable, repeatable, and measurable roadmap for change. Without relevance, many an approach or set of facts will suffice."

Business Processes: Operational Solutions for SAP Implementation deals with enterprise resource planning (ERP) systems implementation, and also business operations/processes and information systems to support business operations/processes. There are a large number of books treating ERP implementation, operations management and information systems separately, but books dedicated to all three topics applied to practical issues of ERP implementation are scarce. However, teaching ERP merely as software does not work. Uniting these three topics in one book allows the reader to avoid the problems of teaching separate fields and then connecting them in one complex solution, providing the opportunity to better educate students.

This book explains supply chain management (SCM) using the strategy-structure-process-performance (SSPP) framework. Utilizing this well-known framework of contingency theory in the areas of strategic management and organizational design, SCM is firmly positioned among management theories. The author specifically proposes a theoretical foundation of SCM that will be relevant to such areas as operations management, logistics management, purchasing management, and marketing. Both the static and dynamic sides of SCM are reported. On the static side, supply chain strategies are divided into three patterns: efficiency-oriented, responsiveness-oriented, and the hybrid efficiency- and responsiveness-oriented pattern. For each strategy, suitable internal and external supply chain structures and processes are proposed. On the dynamic side, the big issue is to overcome performance trade-offs. Based on theories of organizational change, process change, and dynamic capabilities, the book presents a model of supply chain process change. On structure, the focus is on the role of an SCM steering department. Illustrative cases are included from such diverse industries as automobiles (Toyota and Nissan ), personal computers (Fujitsu), office equipment (Ricoh), air-conditioning (Daikin), tobacco (Japan Tobacco), chemicals and cosmetics (Kao), and casual fashion (Fast Retailing and Inditex).The strategy and organization of SCM is systematically presented on the basis of the SSPP framework. In particular, the relationships among three management elements-strategy, structure, and process-can be identified in an SCM context. From many of the cases contained in this volume, there emerges an understanding of how to analyze the success and failure factors of SCM using the SSPP framework. In addition, the reader sees not only the static side SCM such as process operation but also its dynamic side such as process innovation and process improvement.

As companies and organizations continue to grow economically, it has become pertinent to also implement business and management practices that help relieve environmental and social stressors created by manufacturing processes. Strategic Management of Sustainable Manufacturing Operations features an inclusive overview of various management practices that contribute to the sustainability efforts of an organization. Highlighting successful techniques being implemented and utilized by different companies, this publication is an essential reference source for researchers, academics, consultants, policy makers, and practitioners interested in sustainable performance measurement, supply chain design, and operations management.

In this book we have introduced the basics of the federal budget process, provided an historical background on the foundation and development of the budget process, indicated how defense spending may be measured and how it impacts the economy, described and analyzed how Planning, Programming, Budgeting and Execution System (PPBES) operates and should function to produce the annual defense budget proposal to Congress, analyzed the role of Congress in debating and deciding on defense appropriations and the politics of the budgetary process including the use of supplemental appropriations to fund national defense, analyzed budget execution dynamics, identified the principal participants in the defense budget process in the Pentagon and military commands, assessed federal and Department of Defense (DoD) financial management and business process challenges and issues, and described the processes used to resource acquisition of defense war fighting assets, including reforms in acquisition and linkages between PPBES and the defense acquisition process.

How can we engage in a market relationship when the quality of the goods we want to acquire is unknown, invisible, or uncertain? For market exchange to be possible, purchasers and suppliers of goods must be able to assess the quality of a product in relation to other products. Only by recognizing qualities and perceiving quality differences can purchasers make non-random choices, and price differences between goods be justified. "Quality" is not a natural given, but the outcome of a social process in which products become seen as possessing certain traits, and occupying a specific position in relation to other products in the product space. While we normally take the quality of goods for granted, quality at a closer look is the outcome of a highly complex process of construction involving producers, consumers, and market intermediaries engaged in judgment, evaluation, categorization, and measurement. The authors in this volume investigate the processes through which the quality of goods is established. They also investigate how product qualities are contested and how they change over time. The empirical cases discussed cover a broad range of markets in which quality is especially difficult to assess. The cases include: halal food, funeral markets, wine, labor, school choice, financial products, antiques, and counterfeit goods. The book contributes to the sociology of markets. At the same time it connects to the larger issue of the constitution of social order through cognitive processes of classification.

Arogyaswamy and Simmons combine the technique of value analysis and the concept of the value chain to build a perspective on value that is at once comprehensive and practical. They provide a methodology for formulating value-based strategy as well as a system for managing the value-directed organization. The management system proposed is based upon the high value Just-in-Time (JIT) and Total Quality Control (TQC) principles successfully deployed by numerous Japanese (and more recently American) firms. In a sense, this book brings together the American and Japanese streams of value creation.

Essentially, the authors argue that accepting, and indeed increasing, interdependencies within activities (design, operations, marketing) is imperative in order not only to create value but also to build the value-creating organization. Effective integration among activities is the second key ingredient, while involvement by deemphasizing power-based relationships--by providing knowledge and information, as well as the opportunity and the desire to use both--is the third requirement, and one that makes the process of value creation self-sustaining. The authors discuss the cultural traits most conducive to value enhancement and specifically tackle the ingraining process. The measurement of improvements both in value-as received and in the process of value delivery itself is extensively discussed. Numerous practical value indicators to assess progress in value creation are proposed. Being a judicious how-to, why-to amalgam, the book will appeal equally to executives and managers seeking to install value as a guide to action, as well as to graduate and advance undergraduate students seeking the rationale underlying value management.

The ISO 22000 Standard Procedures for Food Safety Management can help you quickly create a Food Safety Management System that ensures your company's compliance with the requirements established by the ISO 22000:2005 Standard. This important resource is thoroughly researched and reviewed by experts in the field, and it includes procedures and forms for food safety program components such as HACCP (Hazard Analysis Critical Control Point) Plans, Supplier Evaluations, Manufacturing, Traceability, Monitoring/Measurement, Internal Auditing, and Product Recall. Food safety is a growing concern worldwide. Organizations of all sizes and all along the food supply chain face increasing regulations and consumer concerns. Putting a practical and functional Food Safety Management System into place is critical in order to demonstrate the ability to control food safety hazards and ensure that products are safe for human consumption. In addition to the needed ISO 22000 and HACCP procedures and forms, the ISO 22000 Standard Procedures for Food Safety Management provides an informative introduction to food safety management, an explanation of the ISO2200 Standard, and a sample Food Safety Manual. Creating the required documentation can be a difficult and time consuming part of creating a Food Safety Management System. Fortunately there is no need to start from scratch... with the ISO 22000 Standard Procedures for Food Safety Management it has already been done for you

Having achieved production quality, aggressive foreign firms are cleverly shifting emphasis to total quality marketing, which is a dynamic market-driven concept that goes beyond the currently popular total quality management approach. It centers on customer satisfaction as a way to achieve solutions to business problems. It is a market-driven idea that stresses customer satisfaction as crucial to the success of a business in a highly competitive modern business world. The concept is an enhanced version of the marketing mix--the familiar 4-P paradigm in marketing. Thus, by incorporating quality into their product, price, promotion, and distribution strategy, firms can regain market shares; and can prevent further erosion of market shares to aggressive foreign competitors from Japan, Germany, and the Newly Industrialized Countries (NICs). By not focusing on markets, firms risk losing their businesses to aggressive foreign firms.

The book is targeted to business executives, scholars, researchers, policy makers of business and government, foreign firms, and the general public. The book has eight chapters. The first chapter presents the problem of loss of market shares. Chapter two evaluates imports to identify major competitors and what they export to U.S. Chapter three focuses on the SWOT Analysis, which evaluates the strengths, weaknesses, opportunities, and threats of U.S. vs. foreign firms. Chapter four unravels the market share mystique. The following chapters introduce Total Quality Marketing, explain how Total Quality Marketing is currently carried out in some firms and show the integration of quality into marketing through company examples. The last chapter provides a concluding commentary by looking into the future.

This book examines current and emerging challenges in manufacturing related to the ideal of developing production processes with variability and agility on one level of the system, combined with structures ensuring stability and robustness on another level; close to what by other scholars has been discussed in terms of continuous innovation. However, this ideal has proven to be difficult to achieve in practice, and there is a need for enhanced and more sophisticated theoretical models dealing with the complexity surrounding organizational conditions to foster incremental as well as radical change in production systems, and, at the same time to ensure stability over time. As a theoretical frame of reference, a perspective on change where conflicting demands and conflicting activities, e.g., exploration and exploitation, are seen as intertwined and interdependent, is used throughout the book. The ideal from this perspective is to make use of such conflicting forces and to develop the change dynamics by keeping them in the same social system, not to structurally separate them in different departments or different initiatives. The main purpose of the book is to address an increased need for quality improvement through innovation and disruptive change in production. Traditional theories and managerial models of production systems are developed with a focus on stability and improvement. There is a need for enhanced models to reach an ability to develop new future production systems. The goal of the book is to provide nuances and new perspectives giving more realistic models of the production system to be able to increase the change potentiality of the organization and thus the long-term competiveness. Learning and organizational perspectives are in focus as enablers to increase the understanding of a production system as such. Long-term competitiveness through adaptability and the potential for radical improvement is of importance throughout the book. The use of dualities and the concept of ambidextrous organizations as a frame of understanding is the innovative strength for this area.

This book discusses the application of quality and reliability engineering in Asian industries, and offers information for multinational companies (MNC) looking to transfer some of their operation and manufacturing capabilities to Asia and at the same time maintain high levels of reliability and quality. It is also provides small and medium enterprises (SME) in Asia with insights into producing high-quality and reliable products. It mainly comprises peer-reviewed papers that were presented at the Asian Network for Quality (ANQ) Congress 2014 held in Singapore (August, 2014), which provides a platform for companies, especially those within Asia where rapid changes and growth in manufacturing are taking place, to present their quality and reliability practices. The book presents practical demonstrations of how quality and reliability methodologies can be modified for the unique Asian market, and as such is a valuable resource for students, academics, professionals and practitioners in the field of quality and reliability.

This book introduces the main concepts of manufacturing systems and presents several evaluation approaches for these systems' evaluation. The relevant macroergonomics methods are summarized and the theoretical framework for Macroergonomic Compatibility construct is explained. This book presents a Macroergonomic Compatibility Model which proposes an instrument in the form of a Macroergonomic. The authors introduce a methodology to obtain a novel Macroergonomic Compatibility Index that enables manufacturing companies to assess and follow their progress on the implementation of macroergonomics practices.

"Any Six Sigma effort without Facilitative Leadership is a swing-and-a-miss. Six Sigma Team Dynamics is a thorough discussion of the roles, responsibilities, and pitfalls to avoid as a project team traverses through the DMAIC process. Touch ’em all George, you’ve hit an upper deck shot here!"
–Mike Kaupa
Senior VP, Process Management
Park Nicollet Health Services

"George makes Six Sigma simple. His solutions from real life about how to deal with individuals and teams could be applied to Six Sigma teams as well as to teams who have never heard of Six Sigma and who just want to be effective. The book is like a George Eckes session: you learned a lot, it seems so simple, and you had far more fun than you thought you would in a session about Six Sigma. George gets the people part of Six Sigma!"
–Karen Horn
Worldwide Leader
Organizational Communication
Six Sigma and Metrics
Cisco Systems

"For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the ‘storming’ phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on ‘preventions’ and ‘interventions’ alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes’s ‘best practice’ of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional."
–Debbie Neuscheler-Fritsch
Senior Vice President
JPMorgan Chase

Power and influence are key processes in organizations, and anyone wanting to learn how to lead or manage organizations effectively must first understand the dynamics associated with such processes. One interesting but not surprising fact about knowledge in this area is that scientific theory and empirical research are not new, having first appeared about 50 years ago. However, the rate of knowledge advancement in this domain has not been rapid, and there is still much to learn about organizational power and influence processes. Thus, this fifth volume in Research in Management is devoted to highlighting new theoretical and empirical perspectives that advance the frontiers of knowledge about power and influence in organizations.The chapters of this volume are all related to power and influence, albeit conceptualized somewhat differently and dealing with different substantive domains. However, that these chapters represent interesting and important contributions to knowledge concerning power and influence in organizations, and that each should spark future research that will further enhance the field.

Garment making has traditionally been a conservative industry in terms of technical innovation. "Micro-Electronics and Clothing" examines this old industry in relation to a very new family of technologies--micro-electronics. Hoffman and Rush explore the likely effects of micro-electronic innovations on international trade in garments. The ask, will the new technology permit the garment industry in the industrialized countries to meet competition from Thirld World exporters more effectively so that import penetration is stopped and reversed? After examining this question from a variety of angles, the authors suggest that there will be a transitional period between the mid-1980s and the mid-1990s during which the technological transformation of the sector will proceed at a relatively slow pace. They also offer suggestions for Third World clothing exporters who may be technologically advanced enought to take advantage of this transitional period to improve their competitiveness and their position in the market. In addition to research in trade and business sources, this book is based on interviews with clothing manufacturers, capital goods suppliers to the clothing industry, industry consultants, industry associations, and official industry bodies. As a result, the authors have produced a case study in how innovations emerge from ideas and how the structure and organization of an industry influence the spread of new techniques.

This book discusses action-oriented, concise and easy-to-communicate goals and challenges related to quality, reliability, infocomm technology and business operations. It brings together groundbreaking research in the area of software reliability, e-maintenance and big data analytics, highlighting the importance of maintaining the current growth in information technology (IT) adoption in businesses, while at the same time proposing process innovations to ensure sustainable development in the immediate future. In its thirty-seven chapters, it covers various areas of e-maintenance solutions, software architectures, patching problems in software reliability, preventive maintenance, industrial big data and reliability applications in electric power systems. The book reviews the ways in which countries currently attempt to resolve the conflicts and opportunities related to quality, reliability, IT and business operations, and proposes that internationally coordinated research plans are essential for effective and sustainable development, with research being most effective when it uses evidence-based decision-making frameworks resulting in clear management objectives, and is organized within adaptive management frameworks. Written by leading experts, the book is of interest to researchers, academicians, practitioners and policy makers alike who are working towards the common goal of making business operations more effective and sustainable.

This book presents recently developed intelligent techniques with applications and theory in the area of quality management. The involved applications of intelligence include techniques such as fuzzy sets, neural networks, genetic algorithms, etc. The book consists of classical quality management topics dealing with intelligent techniques for solving the complex quality management problems. The book will serve as an excellent reference for quality managers, researchers, lecturers and postgraduate students in this area. The authors of the chapters are well-known researchers in the area of quality management.

This book provides an overview of cleaner production, including how regulations have evolved, and presents a broad perspective on how it is being developed. Presenting several practical examples and applications of modern clean production technologies, it provides readers with ideas on how to extend these practices to other industry sectors in order to contribute to a better environment in the future. The authors start from the initial concepts of how to implement new cleaner production systems, before collecting recent developments in the area and demonstrating practical ways in which the latest knowledge can be applied. It motivates readers to develop new ideas on how to improve manufacturing systems to save energy and generate less waste, and discusses strategies on how to save, reuse and adapt materials, as well as techniques to reduce the waste and pollution produced. This book serves as a reference resource for industrial management engineers and researchers, and is also of interest to undergraduate and postgraduate students looking for insights into cleaner production in industry.

This book goes beyond searching for Muda by Gemba walk; the aim is to industrialize the office environment in view of the new digitalization challenge by applying the same principles of Lean industry. Whereas the basic process theory remains valid, the Lean tools have to be adapted and transposed to the office characteristics where not machines but employees are at the center of the transactions. Here, a new, already successfully applied, integrated, industry-derived, and systematic approach is presented. It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.

Resource Allocation (RA) involves the distribution and utilization of available resources in the system. Because resource availability is usually scarce and expensive, it becomes important to find optimal solutions to such problems. Thus RA problems represent an important class of problems faced by mathematical programmers. This book focuses on development of models and heuristics for six new and complex sub-classes of RA problems in Supply Chain (SC) networks, focusing on bi-objectives, dynamic input data, and multiple performance measures based allocation and integrated allocation, and routing with complex constraints. It considers six set of variants of the RA problems normally encountered in practice but have not yet been studied. These variants of the classical RA are complex and pertaining to both manufacturing and service industry.