The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. "TQM in Action" prvides a practical guide to the stages, key considerations and potential pitfalls of implementation. The book provides a template for implementation which should help managers get started and keep the process going. The authors recognize that the main difficulty encountered by managers in introducing TQM is changing "organization culture". The planning process outlined for TQM is therefore based on an examination of the prevailing culture. This allows individual organizations to tailor the installation process to their own needs rather than imposing a theoretical framework which may or may not fit.

There are as many views on audits and auditing auditing as there are people who have ever thought about the subject and the process. Any author writing about it is faced with some common problems, such as how to make a description of a technical process anything less than dry to read. How to deal with the general belief that anyone can conduct an audit without any specific training or experience. Auditing is often viewed as a waste of time, money and resources with little, if any, real value to an organization. It is seen as something of a judgemental process. People see themselves as being under scrutiny and examination and as very few of us enjoy such a process, audits are not generally welcomed at first. I cannot claim to have found solutions to these problems or to have come up with an easy five-minute way of understand ing the detailed points that make up this whole subject. As with any form of technical textbook, this work must not be viewed as a volume to be read in one sitting from cover to cover but used to dip into as and when required. Thankfully the practice of auditing, in real life has compensa tions for those involved. Those being audited, the auditees, if sensible, will be able to learn from what is hoped will be an objective and skilled overview of the areas and subjects being audited."

In many businesses brands account for the majority of shareholder value. It is crucial to understand how the economy of brands works and can be exploited to create sustainable value. The purpose of this book is to develop and enhance the understanding of the brand as an economic asset, to make better business and investment decisions.

The goal of Just-in-Time (JIT) manufacturing is to strengthen a company's competitiveness in the market place through a series of dedicated, concerted and continuous efforts aimed at eliminating waste of all kinds within the company. JIT manufacturing works on the principle that the necessary products are only produced in the necessary quantities at the necessary times. While this JIT production principle sounds simple, to implement it in practice is by no means a simple task.

It is widely believed that energy efficiency improvement is one of the most interesting options to limit the emissions of the greenhouse gas carbon dioxide. But, it also has become clear that it is not easy to stimulate companies to adopt measures in this area. Therefore, a main question is: how can governments implement effective policies to stimulate energy-efficiency improvement? The Netherlands and some neighbouring countries in Europe have implemented a variety of policy instruments since 1990. These include investment subsidies, voluntary agreements on energy-efficiency, direct regulation and taxes. How effective are these measures? This book presents improved theoretical insight in the investment behaviour of firms, and moreover it provides a wealth of empirical results on the effectiveness of policy instruments.

Group Technology and Cellular Manufacturing (GT/CM) have been widely-researched areas in the past 15 years and much progress has been made in all branches of GT/CM. Resulting from this research activity has been a proliferation of techniques for part-machine grouping, engineering data bases, expert system-based design methods for identifying part families, new analytical and simulation tools for evaluating performance of cells, new types of cell incorporating robotics and flexible automation, team-based approaches for organizing the work force and much more; however, the field lacks a careful compilation of this research and its outcomes. The editors of this book have commissioned leading researchers and implementers to prepare specific treatments of topics for their special areas of expertise in this broad-based philosophy of manufacturing. The editors have sought to be global both in coverage of topic matters and contributors. Group Technology and Cellular Manufacturing addresses the needs and interests of three groups of individuals in the manufacturing field: academic researchers, industry practitioners, and students. (1) The book provides an up-to-date perspective, incorporating the advances made in GT/CM during the past 15 years. As a natural extension to this research, it synthesizes the latest industry practices and outcomes to guide research to greater real-world relevance. (2) The book makes clear the foundations of GT/CM from the core elements of new developments which are aimed at reducing developmental and manufacturing lead times, costs, and at improving business quality and performance. (3) Finally, the book can be used as a textbook for graduate students in engineering and management for studying the field of Group Technology and Cellular Manufacturing.

The competitive environment is becoming increasingly more complex and intense. In order to cope, business decisions related to various areas have to become more interrelated. Firms need to couple their operations strategies to the marketing strategies to best support the competition of their products in the marketplace. The perspectives on production management systems are getting more strategic. A more integrated approach is thus called for, bringing together the various perspectives on production management systems and operations strategy. This relationship is important in any type of operation, perhaps more so in supply chains, production networks and global operations.

This book brings together some of the latest thinking by leading experts from around the world on integrating systems and strategies in production management and related issues that are relevant for making production into a competitive resource for the firm. This book is composed of five parts, each focused on a specific theme:

• Linking systems and strategies
• Strategic operations management
• IS/IT applications in the value chain
• Modelling and simulation
• Improving operations

Each of the chapters in this book have been peer reviewed and presented by the authors at the International Conference on Advances in Production Management Systems a" APMS 2007, held in LinkAping, Sweden on 17-19 September 2007.

Advances in Production Management Systems is essential reading for managers in manufacturing and service industries, systems analysts, IT specialist and systems engineers, and post-graduate studentsof manufacturing, business and IT-related fields.

Jan Olhager and Fredrik Persson are based at LinkAping University, Sweden.

This textbook provides a comprehensive modeling, reformulation and optimization approach for solving production planning and supply chain planning problems, covering topics from a basic introduction to planning systems, mixed integer programming (MIP) models and algorithms through the advanced description of mathematical results in polyhedral combinatorics required to solve these problems. Based on twenty years worth of research in which the authors have played a significant role, the book addresses real life industrial production planning problems (involving complex production structures with multiple production stages) using MIP modeling and reformulation approach. The book provides an introduction to MIP modeling and to planning systems, a unique collection of reformulation results, and an easy to use problem-solving library. This approach is demonstrated through a series of real life case studies, exercises and detailed illustrations. Review by Jakub Marecek (Computer Journal) The emphasis put on mixed integer rounding and mixing sets, heuristics in-built in general purpose integer programming solvers, as well as on decompositions and heuristics using integer programming should be praised... There is no doubt that this volume offers the present best introduction to integer programming formulations of lotsizing problems, encountered in production planning. (2007)

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision makingcan help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book. "

While books on the medical applications of x-ray imaging exist, there is not one currently available that focuses on industrial applications. Full of color images that show clear spectrometry and rich with applications, X-Ray Imaging fills the need for a comprehensive work on modern industrial x-ray imaging. It reviews the fundamental science of x-ray imaging and addresses equipment and system configuration. Useful to a broad range of radiation imaging practitioners, the book looks at the rapid development and deployment of digital x-ray imaging system.

This book presents a collection of real cases from industrial practices that production system and quality managers implement to ensure a high quality as well as a low cost in products. This book is divided in sections that are focused on: * The quality and philosophies implemented to production systems; starting from the product design as well as from the supply system. * The principal statistical techniques applied to the quality assurance (statistical quality control, analysis of tests and failure, quality function deployment, accelerated life tests, among others), the process of gathering information, its validation, its reliability process, and techniques for data analysis. * The techniques applied to the integration of human resources in the process of quality assurance, such as managers and operators' participation, training, and training processes. * Use of information and communications technologies, software, and programs implemented to guarantee the quality of the products in the production systems. ISO standards and policies that are used for quality management and monitoring.

The leading academic authorities contributing to this book have been involved in major studies carried out for international organisations, individual governments, and national trades' union organisations; in Vulnerable Workers they consider the growth of job insecurity, the prevalence of flexible or temporary work, and the emergence of precarious forms of self-employment. They look at the new market economies of post-communist Eastern Europe and China, where economic development may occur at the expense of workers' lives and health; 'misclassification' by employers of workers as 'contractors', denying them access to rights; and the plight of migrant, transient and 'invisible' workers. The impact of supply chain business strategies on the most vulnerable workers; and on the complex relationships between levels of job security and the presence of different kinds of risks are similarly assessed. The contributors also propose responses to the challenges they highlight. The role of employee representatives is examined, together with the potential to enhance worker capability through organisational change. New legislative approaches, and changes to traditional compensation and social security systems are considered. Academics and researchers, policy makers, regulators, trades unionists and occupational health professionals - and wise employers - will all find a use for this book.

For a long time, quality has been one of industry's main preoccupations. It remains so today. There is some foundation for the statement that there is a 'quality crisis' in Europe, the methods traditionally used in our industries being unable to meet today's demands. Consequently it is essential to look for new directions in which to progress, taking account of the methods for achieving quality that have been developed in recent years. These methods impact on all parts of the industrial enterprise - marketing, manufacturing, research and development, after-sales services. All staff, administrative or technical, are involved. The present book describes the tools that can help anyone who is concerned with the concept of 'total quality'; it will also be a valuable educational aid for students reading for degrees or other qualifications in engineering. P. Lyonnet I General questions and concepts 1 INTRODUCTION: HOW CAN WE ACHIEVE TOTAL QUALITY? This book is concerned with the various techniques and methods of analysis that can be used to ensure total quality in a project. In this first chapter we show the costs that result from not achieving quality, so as to make clear how important a quality-assurance service is to any enterprise. We stress also the involvement of marketing, particularly in laying down specifications for reliability.

The financial results of any manufacturing company can be dramatically impacted by the repetitive decisions required to control a complex production network be it a network of machines in a factory; a network of factories in a company; or a network of companies in a supply chain. Decision Policies for Production Networks presents recent convergent research on developing policies for operating production networks including details of practical control and decision techniques which can be applied to improve the effectiveness and economic efficiency of production networks worldwide. Researchers and practitioners come together to explore a wide variety of approaches to a range of topics including:

WIP and equipment management policies,

Material release policies,

Machine, factory, and supply chain network policies for delivery in the face of supply and demand variability, and

Conflicts between complex production network models and their controlling policies.

Case studies and relevant mathematical techniques are included to support and explain techniques such as heuristics, global and hierarchical optimization, control theory and filtering approaches related to complex systems or traffic flows. Decision Policies for Production Networks acts as handbook for researchers and practitioners alike, providing findings and information which can be applied to develop methods and advance further research across production networks.
"

Data envelopment analysis develops a set of nonparametric and semiparametric techniques for measuring economic efficiency among firms and nonprofit organizations. Over the past decade this technique has found most widespread applications in public sector organizations. However these applications have been mostly static. This monograph extends this static framework of efficiency analysis in several new directions. These include but are not limited to the following: (1) a dynamic view of the production and cost frontier, where capital inputs are treated differently from the current inputs, (2) a direct role of the technological progress and regress, which is so often stressed in total factor productivity discussion in modem growth theory in economics, (3) stochastic efficiency in a dynamic setting, where reliability improvement competes with technical efficiency, (4) flexible manufacturing systems, where flexibility of the production process and the economies of scope play an important role in efficiency analysis and (5) the role of economic factors such as externalities and input interdependences. Efficiency is viewed here in the framework of a general systems theory model. Such a view is intended to broaden the scope of applications of this promising new technique of data envelopment analysis. The monograph stresses the various applied aspects of the dynamic theory, so that it can be empirically implemented in different situations. As far as possible abstract mathematical treatments are avoided and emphasis placed on the statistical examples and empirical illustrations.

In recent years, purchasing performance measurement have steadily gained in importance in theory and practice. Yet, in many cases, the focus still remains on cost items, especially savings. Moreover, reported performance ratios in purchasing are frequently called into question in terms of their amount and efficacy. Most of the time, there is no tie-in at all with staff compensations. To meet these and other challenges, this book presents a holistic approach for purchasing performance measurement and the incentive systems associated with it. The following topics are dealt with in detail: * Purchasing performance measurement on the level of commodity groups and the procurement organization * Supplier evaluation and performance measurement on the level of the buyer-supplier relationship * Comprehensive systems for purchasing performance measurement, such as the procurement value added and the purchasing balanced scorecard * Performance-oriented incentive systems and bonus payments for buyers, procurement organizations and suppliers Readers are thus provided with comprehensive guidelines for the implementation and realization of sustained performance measurement and incentivization in purchasing.

Innovative technologies provide opportunities for making manufacturing and logistics operations cleaner and more resource-efficient. New technologies focus on lifecycle engineering and lifecycle management. This book will be valuable to both academics and practitioners who wish to deepen their knowledge of technology management. The book will cover technical, organizational, financial and social issues connected to the implementation of more sustainable technologies.

Analysis of Manufacturing Enterprises presents a unified and systematic treatment of manufacturing enterprises. These enterprises are networks of companies working in partnership. Such networks are a common occurrence in auto, grocery, apparel, computer and other industries; and competition is among enterprises rather than between individual companies. Thus, for these enterprises (global or local) to succeed, there is a need for systematically designing the enterprise-wide value delivery processes such as the order-to-delivery process, supply chain process, and new product development process. This calls for developing systematic analysis methodologies for evaluating the performance of value delivering processes. Analysis of Manufacturing Enterprises fills this vital need. The first part of the book focuses on foundations of manufacturing enterprises: the generic value delivery process, their performance measures and redesign to meet specifications on lead time and defect levels. The second part provides a clear and comprehensive discussion on new product development, order to delivery, and supply chain processes, which are core processes of a manufacturing enterprise. Analysis of Manufacturing Enterprises is an excellent resource for researchers and professionals in the field of manufacturing engineering.

In this book leading experts from all over the world, including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, education and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality management journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Global production and purchasing operations create a platform for entry into new markets. However, it takes considerable effort to plan and implement a sustainable globalization strategy; this book will help in that task. The wealth of experience and analysis featured in this book is the result of an extensive survey among leading manufacturing companies as well as countless discussions with executives who have personally wrestled with the issues of "going global." The book treats the whole range of management challenges. In breadth and depth, the insights it offers surpass what a manager or most individual companies could acquire on their own.

During the past decade interest in quality management has greatly increased. One of the central elements of Total Quality Management is Statistical Process Control, more commonly known as SPC. This book describes the pitfalls and traps which businesses encounter when implementing and assuring SPC. Illustrations are given from practical experience in various companies. The following subjects are discussed: implementation of SPC, activity plan for achieving statistically controlled processes, statistical tools, and lastly, consolidation and improvement of the results. Also, an extensive checklist is provided with which a business can determine to what extent it has succeeded in the actual application of SPC. Audience: This volume is written for companies which are going to implement SPC, or which need a new impetus in order to get SPC properly off the ground. It will be of interest in particular to researchers whose work involves statistics and probability, production, operation and manufacturing management, industrial organisation and mathematical and quantitative methods. It will also appeal to specialists in engineering and management, for example in the electronic industry, discrete parts industry, process industry, automotive and aircraft industry and food industry.

"Portfolio Decision Analysis: Improved Methods for Resource Allocation" provides an extensive, up-to-date coverage of decision analytic methods which help firms and public organizations allocate resources to 'lumpy' investment opportunities while explicitly recognizing relevant financial and non-financial evaluation criteria and the presence of alternative investment opportunities. In particular, it discusses the evolution of these methods, presents new methodological advances and illustrates their use across several application domains.

The book offers a many-faceted treatment of portfolio decision analysis (PDA). Among other things, it (i) synthesizes the state-of-play in PDA, (ii) describes novel methodologies, (iii) fosters the deployment of these methodologies, and (iv) contributes to the strengthening of research on PDA. Portfolio problems are widely regarded as the single most important application context of decision analysis, and, with its extensive and unique coverage of these problems, this book is a much-needed addition to the literature. The book also presents innovative treatments of new methodological approaches and their uses in applications.

The intended audience consists of practitioners and researchers who wish to gain a good understanding of portfolio decision analysis and insights into how PDA methods can be leveraged in different application contexts. The book can also be employed in courses at the post-graduate level.

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation