The main focus of this edited volume is on three major areas of statistical quality control: statistical process control (SPC), acceptance sampling and design of experiments. The majority of the papers deal with statistical process control, while acceptance sampling and design of experiments are also treated to a lesser extent. The book is organized into four thematic parts, with Part I addressing statistical process control. Part II is devoted to acceptance sampling. Part III covers the design of experiments, while Part IV discusses related fields. The twenty-three papers in this volume stem from The 11th International Workshop on Intelligent Statistical Quality Control, which was held in Sydney, Australia from August 20 to August 23, 2013. The event was hosted by Professor Ross Sparks, CSIRO Mathematics, Informatics and Statistics, North Ryde, Australia and was jointly organized by Professors S. Knoth, W. Schmid and Ross Sparks. The papers presented here were carefully selected and reviewed by the scientific program committee, before being revised and adapted for this volume.

The development of Operations Research (OR) requires constant improvements, such as the integration of research results with business applications and innovative educational practice. The full deployment and commercial exploitation of goods and services generally need the construction of strong synergies between educational institutions and businesses. The IO2015 -XVII Congress of APDIO aims at strengthening the knowledge triangle in education, research and innovation, in order to maximize the contribution of OR for sustainable growth, the promoting of a knowledge-based economy, and the smart use of finite resources. The IO2015-XVII Congress of APDIO is a privileged meeting point for the promotion and dissemination of OR and related disciplines, through the exchange of ideas among teachers, researchers, students , and professionals with different background, but all sharing a common desire that is the development of OR.

Risk analysis is crucial in stochastic supply chain models. Over the past few years, the pace has quickened for research attempting to explore risk analysis issues in supply chain management problems, while the majority of recent papers focus on conceptual framework or computational numerical analysis. Pioneered by Nobel laureate Markowitz in the 1950s, the mean-risk (MR) formulation became a fundamental theory for risk management in finance. Despite the significance and popularity of MR-related approaches in finance, their applications in studying multi-echelon supply chain management problems have only been seriously explored in recent years. While the MR approach has already been shown to be useful in conducting risk analysis in stochastic supply chain models, there is no comprehensive reference source that provides the state-of-the-art findings on this important model for supply chain management. Thus it is significant to have a book that reviews and extends the MR related works for supply chain risk analysis. This book is organized into five chapters. Chapter 1 introduces the topic, offers a timely review of various related areas, and explains why the MR approach is important for conducting supply chain risk analysis. Chapter 2 examines the single period inventory model with the mean-variance and mean-semi-deviation approaches. Extensive discussions on the efficient frontiers are also reported. Chapter 3 explores the infinite horizon multi-period inventory model with a mean-variance approach. Chapter 4 investigates the supply chain coordination problem with a versatile target sales rebate contract and a risk averse retailer possessing the mean-variance optimization objective. Chapter 5 concludes the book and discusses various promising future research directions and extensions. Every chapter can be taken as a self-contained article, and the notation within each chapter is consistently employed.

Technology and U.S. global competitiveness is a major concern today, and yet there is no study that surveys the key issues describing federal and state policies in the United States. What new technologies are likely to increase our national productivity and international competitiveness in the future? Editors Lambright and Rahm have gathered together a group of experts to provide varying perspectives and recommendations for students, scholars, experts, and policymakers to consider. The edited collection describes federal and state programs, institutions, and changing policy issues given the new world order of technology and competitiveness. Part I analyzes federal competitiveness policy, the decontrolling of technology transfer, the role of the National Institute of Standards and Technology, and the emerging role of the Department of Defense in Technology Transfer. Part II covers turbulent state programs in the 1990s, state space technology programs, and basic research and development. Part III deals with recent theoretical and organizational approaches to U.S. technology policy, changing international relations and U.S.-Japanese competitiveness, and corporate culture in small high tech firms.

This book discusses challenges and solutions for the required information processing and management within the context of multi-disciplinary engineering of production systems. The authors consider methods, architectures, and technologies applicable in use cases according to the viewpoints of product engineering and production system engineering, and regarding the triangle of (1) product to be produced by a (2) production process executed on (3) a production system resource. With this book industrial production systems engineering researchers will get a better understanding of the challenges and requirements of multi-disciplinary engineering that will guide them in future research and development activities. Engineers and managers from engineering domains will be able to get a better understanding of the benefits and limitations of applicable methods, architectures, and technologies for selected use cases. IT researchers will be enabled to identify research issues related to the development of new methods, architectures, and technologies for multi-disciplinary engineering, pushing forward the current state of the art.

This contributed volume presents selected research papers from the 8th workshop on Logistics and Supply Chain Management, which was held in October 2013 in Berkeley, California. It focuses on the topical issue of quantitative approaches in logistics and supply chain management, mainly covering facility location and location routing; vehicle routing and scheduling; courier, express and parcel service network design; healthcare logistics as well as logistics risk management. The target audience primarily comprises research experts and practitioners in the field, but the book will also be beneficial to graduate students.

This book reports a literature review on kaizen, its industrial applications, critical success factors, benefits gained, journals that publish about it, main authors (research groups) and universities. Kaizen is treated in this book in three stages: planning, implementation and control. The authors provide a questionnaire designed with activities in every stage, highlighting the benefits gained in each stage. The study has been applied to more than 400 managers and leaders in continuous improvement in Mexican maquiladoras. A univariate analysis is provided to the activities in every stage. Moreover, structural equation models associating those activities with the benefits gained are presented for a statistical validation. Such a relationship between activities and benefits helps managers to identify the most important factor affecting their benefits and financial income.

Achieving operational excellence is a challenge for the pharmaceutical industry, with many companies setting successful examples time and again. This book presents such leading practices for managing operational excellence throughout the pharmaceutical industry. Based on the St.Gallen OPEX Model the authors describe the current status of OPEX and the future challenges that have to be dealt with. The ample theoretical background is complemented hand-in-hand by case studies contributed by authors from leading pharmaceutical companies.

This contributed volume combines conceptual and strategic research articles dealing with the "why" and "to what end" of sustainable operations in humanitarian logistics, as well as operational research contributions regarding the "how" from the United Nations as well as from researchers and organizations from different countries (Germany, Australia, Singapore, Netherlands, Italy, Denmark, Jordan). The target audience primarily comprises research experts, decision makers and practitioners in the field, but the book may also be beneficial for graduate students.

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

This handbook represents a milestone in the progression of Data Envelopment Analysis (DEA). Written by experts who are often major contributors to DEA theory, it includes a collection of chapters that represent the current state-of-the-art in DEA research. Topics include distance functions and their value duals, cross-efficiency measures in DEA, integer DEA, weight restrictions and production trade-offs, facet analysis in DEA, scale elasticity, benchmarking and context-dependent DEA, fuzzy DEA, non-homogenous units, partial input-output relations, super efficiency, treatment of undesirable measures, translation invariance, stochastic nonparametric envelopment of data, and global frontier index. Focusing only on new models/approaches of DEA, the book includes contributions from Juan Aparicio, Mette Asmild, Yao Chen, Wade D. Cook, Juan Du, Rolf Fare, Julie Harrison, Raha Imanirad, Andrew Johnson, Chiang Kao, Abolfazl Keshvari, Timo Kuosmanen, Sungmook Lim, Wenbin Liu, Dimitri Margaritis, Reza Kazemi Matin, Ole B. Olesen, Jesus T. Pastor, Niels Chr. Petersen, Victor V. Podinovski, Paul Rouse, Antti Saastamoinen, Biresh K. Sahoo, Kaoru Tone, and Zhongbao Zhou.

This book discusses the main techniques and newest trends to manage and optimize the production and service systems. The book begins by examining the three main levels of decision systems in production: the long term (strategic), the middle term (tactical) and short term (operational). It also considers online management as a new level (a sub level of the short term). As each level encounters specific problems, appropriate approaches to deal with these are introduced and explained. These problems include the line design, the line balancing optimization, the physical layout of the production or service system, the forecasting optimization, the inventory management, the scheduling etc. Metaheuristics for Production Systems then explores logistic optimization from two different perspectives: internal (production management), addressing issues of scheduling, layout and line designs, and external (supply chain management) focusing on transportation optimization, supply chain evaluation, and location of production. The book also looks at NP-hard problems that are common in production management. These complex configurations may mean that optimal solutions may not be reached due to variables, but the authors help provide a good solution for such problems. The effective new results and solutions offered in this book should appeal to researchers, managers, and engineers in the production and service industries.

-- Only book written addressing the role of a Lean CFO. -- Explains how a Lean Management System integrated with a Lean Business Strategy drives financial success. -- In clear concise terms explains how & why Lean makes money for companies. -- Gives readers the logical reasons why a Lean Management System must replace a Management Accounting System. -- Answers the question "why do we need a Lean Management System?"

This book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today's challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive, fully up-to-date guide to continuous improvement in the workplace"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!" --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen "Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it." -- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction "Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies." -- Art Byrne, author of The Lean Turnaround Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, bestselling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to: Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations Change the IT culture at Achmea, a large European insurance firm Exceed customer expectations at Walt Disney World in the United States Improve quality at Inoue Hospital in Japan Transform retail processes at Sonae MC, Portugal's largest employer Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil Stamp out muda at Sunclipse, an industrial packaging distributor in the United States Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China Implement gemba kaizen at many other companies worldwide To thrive in today's competitive global economy, organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide. This comprehensive resource offers detailed coverage of important gemba kaizen topics, including: Quality, cost, and delivery in the gemba The five steps of workplace organization Identifying and eliminating muda--any non-value-adding activity Visual management Supervisors' roles in the lean workplace Gemba managers' roles and accountability in sustaining high performance Just-in-time and total flow management The CEO's role in leading a kaizen culture The methods presented in Gemba Kaizen, Second Edition reveal that when management focuses on implementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization.

The Internet of Services and the Internet of Things are major building blocks of the Future Internet. The digital enterprise of the future is based not only on mobile, social, and cloud technologies, but also on semantic technologies and the future Internet of Everything. Semantic technologies now enable mass customization for the delivery of goods and services that meet individual customer needs and tastes with near mass production efficiency and reliability. This is creating a competitive advantage in the industrial economy, the service economy, and the emerging data economy, leading to smart products, smart services, and smart data, all adaptable to specific tasks, locations, situations, and contexts of smart spaces. Such technologies allow us to describe, revise, and adapt the characteristics, functions, processes, and usage patterns of customization targets on the basis of machine-understandable content representation that enables automated processing and information sharing between human and software agents.

This book explains the principal achievements of the Theseus research program, one of the central programs in the German government's Digital 2015 initiative and its High-Tech Strategy 2020. The methods, toolsets, and standards for semantic technologies developed during this program form a solid basis for the fourth industrial revolution (Industrie 4.0), the hybrid service economy, and the transformation of big data into useful smart data for the emerging data economy.

The contributing authors are leading scientists and engineers, representing world-class academic and industrial research teams, and the ideas, technologies, and representative use cases they describe in the book derive from results in multidisciplinary fields, such as the Internet of Services; the Semantic Web, and semantic technologies, knowledge management, and search; user interfaces, multimodal interaction, and visualization; machine learning and data mining; and business process support, manufacturing, automation, medical systems, and integrated service engineering.

The book will be of value to both researchers and practitioners in these domains."

Presenting a broad literature review of scholarly work in the area of Business Model Innovation, this new book analyses 50 management theories in the context of BMI to yield valuable new insights. Research on BMI is still in its infancy and has so far proved to be more than just a sub-discipline of strategy or innovation research. Exploring the field of Business Innovation demonstrates the importance of the discipline as a more specialized management research field and offers new understandings of this important subject. It presents 'grand theories' that will help researchers approach BMI through a different angle and describes business models as phenomena, enabling readers to understand their patterns and mechanisms. Reviewing the most important academic work on the subject over the last 15 years, the authors aim to open up the debate and inspire researchers to look at this phenomenon from new and different angles.

Reverse logistics concerns the integration of used and obsolete products back into the supply chain as valuable resources. Economic, marketing, and legislative drivers increasingly are leading companies to take back and recover their products after use. The arising product flows pose novel challenges for supply chain management.

This book addresses decision making in reverse logistics. It covers a wide range of aspects, related to distribution, production and inventory management, and supply chain management. For each topic, it highlights key managerial issues in real-life examples and explains which quantitative models are available for addressing them. By treating a broad range of issues in a unified way, the book offers the reader a comprehensive view on the field of reverse logistics.

The best way to deal with losses and threats of any kind is to prevent them from ever happening. This requires comprehensive, clear, and focused security plans. Business Security Procedures to Protect Assets and Employees includes policies, procedures, and forms developed by a security expert that can be used for any kind of business or organization. Important topics covered include security basics, training and managing a security department, conducting investigations, protecting information, emergency and disaster response procedures, executive protection, and workplace violence. Using the information in Business Security Procedures to Protect Assets and Employees, you can create and continually update your own security plan to prevent and deal with losses from internal and external sources. Protect your assets, your employees, and your customers. There is no need to start from scratch; with Business Security Procedures to Protect Assets and Employees its already been done for you.

Tailoring information systems development to operations management and business strategy is an important way to bolster the effectiveness and efficiency of any institution s managerial success. Innovations in Information Systems for Business Functionality and Operations Management offers a vital compendium of the latest research in IS/IT applications to business and operations management. With experts from around the world giving contributions in the form of case studies, methodologies, best practices, frameworks, and research, this critical collection of cutting-edge and state-of-the-art technological references will serve practitioners and academics alike.

This book provides a conceptual framework for systemic flexibility and business agility, drawing on a basis of research/case applications in various types of flexibility and agility in business. The selected papers address a variety of issues concerning the theme of systemic flexibility and business agility and are organized into following five parts: (i) Systemic and Strategic Flexibility; (ii) Information and Business Agility; (iii) Flexibility, Innovation and Business Excellence; (iv) Flexibility in Value and Supply Chains; and(v) Financial Flexibility and Mergers & Acquisitions. Flexibility and agility in business are emerging as key dimensions of business excellence that encompass the requirements of both choice and speed. The two concepts, flexibility and agility, have been used in multiple ways and often interchangeably, both in literature and in practice. The growing need for flexibility/agility in business can be seen from reactive as well as proactive perspectives. A business enterprise is expected to possess reactive flexibility/ agility (as adaptability and responsiveness) in order to cope with the changing and uncertain business environment. It may also endeavor to intentionally generate flexibility/agility as a strategic change in a variety of ways, such as leadership change, reengineering, innovation in products and processes, use of information and communication technology, and learning orientation.

From the Preface: This festschrift is devoted to recognize the career of a man who not only witnessed the growth of operations research from its inception, but also contributed significantly to this growth. Dr. Salah E. Elmaghraby received his doctorate degree from Cornell University in 1958, and since then, his scholarly contributions have enriched the fields of production planning and scheduling and project scheduling. This collection of papers is contributed in his honor by his students, colleagues, and acquaintances. It offers a tribute to the inspiration received from his work, and from his guidance and advice over the years, and recognizes the legacy of his many contributions. Dr. Elmaghraby is a pioneer in the area of project scheduling (in particular, project planning and control through network models, for which he coined the term 'activity networks'.) In his initial work in this area, he developed an algebra based on signal flow graphs and semi-Markov processes for analyzing generalized activity networks involving activities with probabilistic durations. This work led to the development of what was later known as the Graphical Evaluation and Review Technique (GERT), and GERT simulation models. He has made fundamental contributions in determining criticality indices for activities, in developing methodologies for project compression and time/cost analysis, and in the use of stochastic and chance-constrained programming and Petri Nets for the analysis of activity networks. This volume brings together fourteen contributions, which can be viewed under the following three main themes: operations research and its application in production planning; project scheduling, and production scheduling, inspired by, and in many cases based on, Dr. Elmaghraby's work in these areas. The first five chapters are devoted to the first theme, followed by four chapters each devoted to the other two, respectively. An additional chapter is devoted to the vulnerability of multimodal freight systems.

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas."

The aim of the book is to present the emerging environmental issues in organization and management of complex supply chains. The book includes set of solutions which show different stakeholders' viewpoints on sustainability. The scope of book takes into consideration how the emerging environmental regulation might be transformed into business practices. Therefore, the authors present the innovative approach to eco-friendly organization and coordination of logistics processes and supply chain configuration. A broad scope of practical solutions from different countries and industries is provided

Innovative Management in Information and Production is based on the proceedings of the Third International Symposium on Innovative Management, Information and Production. This symposium is held by International Society of Management Engineers. The symposium took place on October 8-10, in HCMC, Vietnam. This book examines recent innovative management of information and productions such as digital collection management and operations planning, scheduling and control.