Written specifically for the oil and gas industry, Reliable Maintenance Planning, Estimating, and Scheduling provides maintenance managers and engineers with the tools and techniques to create a manageable maintenance program that will save money and prevent costly facility shutdowns. The ABCs of work identification, planning, prioritization, scheduling, and execution are explained. The objective is to provide the capacity to identify, select and apply maintenance interventions that assure an effective maintenance management, while maximizing equipment performance, value creation and opportune and effective decision making. The book provides a pre- and post- self-assessment that will allow for measure competency improvement. Maintenance Managers and Engineers receive an expert guide for developing detailed actions including repairs, alterations, and preventative maintenance.

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

A fascinating and well-researched look at the British motor industry which will appeal to both academic readers and practitioners alike. Why are there now no major car manufacturers in Britain? Whisler considers this and the surrounding issues, making valuable comparisons with overseas manufacturers operating both in the UK and abroad, which provide us with additional interest and insight. Based upon careful use of company archives, this book covers in particular the issues of product development, quality, design, and range, ensuring that The British Motor Industry is destined to make a distinctive contribution to our understanding of the performance of UK manufacturers.

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.

Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.

The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.

This book, companion to Foundations of Location Analysis (Springer, 2011), highlights some of the applications of location analysis within the spheres of businesses, those that deal with public services and applications that deal with law enforcement and first responders. While the Foundations book reviewed the theory and first contributions, this book describes how different location techniques have been used to solve real problems. Since many real problems comprise multiple objectives, in this book there is more presence of tools from multicriteria decision making and multiple-objective optimization. The section on business applications looks at such problems as locating bank branches, the potential location of a logistics park, sustainable forest management and layout problems in a hospital, a much more difficult type of problem than mere location problems. The section on public services presents chapters on the design of habitats for wildlife, control of forest fires, the location of intelligent sensors along highways for timely emergency response, locating breast cancer screening centers, an economic analysis for the locations of post offices and school location. The final section of the book includes chapters on the well-known problem of locating fire stations, a model for the location of sensors for travel time information, the problem of police districting, locations of jails, location of Coast Guard vessels and finally, a survey of military applications of location analysis throughout different periods of recent history.

This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, theconvergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing'thecustomers'roletocombineefficiencyand experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial roleof 'operationalizing' thecustomers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization.

This is a special volume of articlesbased on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services

"

This book examines the modules/elements required before implementing knowledge management solutions in typical manufacturing and service industry. The objective is to develop a framework, design and model suitable for all requirements and a strategy to properly implement. Related case studies from organizations are included, with the results provided to use as a solution to problems experienced when implementing knowledge management in the industry. Implementing a knowledge management system can be complex and dynamic, no matter how well planned and developed. Inevitably a degree of organizational inertia is focused on the current state rather than the new. Within an enterprise, personal and group involvement and interests process status and technology landscape can deflect the commitment needed to successfully implement such a system. Cumulative evidence from past research in knowledge management suggests that effective implementation of KM solution in any organization requires a robust designs and models for various critical elements of process, people and technology. Using the techniques provided in this book, readers should be able to design knowledge management strategies, to align objectives of the KM initiatives with their business goals.

A service economy era is coming As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China s service economy."

This book constitutes the refereed post-proceedings of the 7th IFIP WG 5.5 International Precision Assembly Seminar, IPAS 2014, held in Chamonix, France, in February 2014. The 20 revised full papers were carefully reviewed and selected from numerous submissions. The papers cover the following topics: micro-assembly processes and systems ranging from desktop factory automation and packaging of MEMS to self-assembly processes and platforms; handling and manipulation, including flexible gripper systems, fixturing and high precision actuators; tolerance management and error-compensation techniques applied at different scales of precision assembly; metrology and quality control; intelligent assembly control; process selection, modelling and planning.

Integrating development processes, policies, and reliability predictions from the beginning of the product development lifecycle to ensure high levels of product performance and safety, this book helps companies overcome the challenges posed by increasingly complex systems in today's competitive marketplace. Examining both research on and practical aspects of product quality and reliability management with an emphasis on applications, the book features contributions written by active researchers and/or experienced practitioners in the field, so as to effectively bridge the gap between theory and practice and address new research challenges in reliability and quality management in practice. Postgraduates, researchers and practitioners in the areas of reliability engineering and management, amongst others, will find the book to offer a state-of-the-art survey of quality and reliability management and practices.

This book covers the basic theory of how, what and when firms should produce to maximise profits. Based on the neoclassical theory of the firm presented in most general microeconomic textbooks, it extends the general treatment and focuses on the application of the theory to specific problems that the firm faces when making production decisions to maximise profits. Increasing level of government regulation and the use of specialised and often very expensive equipment in modern production motivates the following focus areas: 1) How to optimise production under restrictions., 2) Treatment of fixed inputs and the process of input fixation, 3) Optimisation of production over time, 4) Linear and Mixed Integer Programming as tools for optimisation in practice. This updated second edition includes a more comprehensive introduction to the theory of decision making under risk and uncertainty as well as a new chapter on how to use linear programming to generate the supply function of the firm.

This book identifies and furthers the state of the art in green logistics and transportation with a supply chain focus. It includes discussions on concerns and linkages across policy, corporate strategy and operations and inter-organizational relationships and practices. Separate sections are assigned to discuss issues related to greening of logistics and transportation functions, including green logistics network, green land transportation and green air and water transportation. Linking research with practice is another important feature of the book as various techniques and research methodologies are utilized to explain and analyze green logistics and transportation concepts and issues. The authors come from throughout the world from a variety of backgrounds (e.g. policy, technical, engineering, and management backgrounds) to provide solutions and insights from their regional and global perspectives to some of the world's most critical green logistics and transportation issues.

Oliver Wight is one of the pioneers of Manufacture Resource Planning (MRPII). Here he introduces the essential concepts and benefits of MRPII in a practical format with easy-to-follow question-and-answer format. Among MRPII topics covered are: how MRPII can benefit a business, the executive's leadership role in implementation, the requirements of a successful MRPII implementation, guidelines for making MRPII effective in any organization, and managing MRPII for long-term competitive advantage.

Stock management and control is a critical element to the success and overall financial well-being of an organization. Through the application of innovative practices and technology, businesses are now able to effectively monitor their operations and manage their inventory by evaluating sales patterns and customer preferences. The Handbook of Research on Promoting Business Process Improvement Through Inventory Control Techniques is a critical scholarly resource that examines optimization techniques, data mining concepts, and genetic algorithms to manage inventory control. Featuring coverage on a broad range of topics such as logistics and supply chain management, stochastic inventory modelling, and inventory management in healthcare, this book is geared towards academicians, practitioners, and researchers seeking various research methods to get optimal ordering policy.

This book gives a systematic exposition of China's logistics development to the English-reading community. The ultimate goal of the book is to present a timely portrayal of China's logistics market growth and the evolution status of China's logistics industry. Being the fourth volume of the "Contemporary Logistics in China", the book strives to offer in-depth analysis on some hot issues and dilemmas amid the on going dynamic and multi-faceted development and also a source of reference for interested readers in academic and professional fields.

Activities performed in organizations are coordinated via communication

between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling.

S-BPM puts the subject of a process at the center of attention and thus

deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure.

The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material."

This volume presents new theoretical insights, practical strategies, and policy initiatives in the rapidly evolving field of global supply chain security. As businesses, governments, and society at large have become increasingly dependent on a global network to provide goods and services, protecting global supply chains has become an issue of vital importance for industries, nations, and regions. The "supply chain" encompasses all the links connecting a manufacturer to end users of its products. Links may take the form of plants, supplier warehouses, vendor facilities, ports or hubs, retail warehouses or facilities, and outbound shipping centers. Links also involve all the ways goods are moved-by truck, ship, airplane, or rail car. A great deal can go wrong in the supply chain due to company or systemic mismanagement and inefficiency, criminal activity, employee or technology errors, or terrorism, to name just a few of the threats. Then there are government regulation, industry or association oversight, and security agencies (both public and private) keeping track. Globalization, stricter security regimes, and increasingly sophisticated criminal activity have made cross-border cargo movements more complex, putting the integrity of end-to-end supply chains at much greater risk. This is why the security of the supply chain has become such an important issue for business people: there is too much at stake to let problems proliferate or stagnate. It has been estimated, for example, that thieves now steal $50 billion in goods each year from various points along the supply chain. Synthesizing the most current research, practical application, and policy, Global Supply Chain Security covers a range of emerging topics-from risk assessment to technology deployment to continuity planning-and will serve as a useful resource for anyone concerned with supply chain security issues, including scholars, students, business executives and policymakers.

This book gathers papers presented at the Logistik-Management-Konferenz 2013, which was organized by the VHB Wissenschaftliche Kommission Logistik and held in Bremen, Germany. The papers reflect the current state-of-the-art in logistics and supply chain management, focusing on environmental sustainability in logistics and supply chain network dynamics and control. The target audience primarily consists of researchers and practitioners in the field, but the book may also be beneficial for graduate students.

This is the Proceedings of the Eighth International Conference on Management Science and Engineering Management (ICMSEM) held from July 25 to 27, 2014 at Universidade Nova de Lisboa, Lisbon, Portugal and organized by International Society of Management Science and Engineering Management (ISMSEM), Sichuan University (Chengdu, China) and Universidade Nova de Lisboa (Lisbon, Portugal). The goals of the conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current findings. A total number of 138 papers from 14 countries are selected for the proceedings by the conference scientific committee through rigorous referee review. The selected papers in the first volume are focused on Intelligent System and Management Science covering areas of Intelligent Systems, Decision Support Systems, Manufacturing and Supply Chain Management.

Corporate Social Responsibility (CSR) is an important element in creating competitive advantages for enterprises in different sectors. The authors guide readers through the different cases studies in order to present the benchmarking of international standards and CSR initiatives, as well as CSR performance evaluation practices. This book aims to identify current problems that can arise during CSR implementation in manufacturing and services companies. Moreover some best practice examples suitable for the introduction of CSR in the small and medium size companies will be described. The authors show how different stakeholders can benefit from sustainable resource management and pro-social behaviors. This book will be a valuable resource for both academics and practitioners who want to deepen their knowledge of CSR. This scientific monograph has been doubled blind reviewed.

This book highlights recent advances in the development of effective modeling and solution approaches to enhance the performance of military logistics. It seeks to further research in global defense-related topics, including military operations, governmental operations and security, as well as nation support. Additionally its purpose is to promote the global exchange of information and ideas amongst developers and users of military operations research tools and techniques. Over the course of its nine chapters, this edited volume addresses significant issues in military logistics including: a) Restructuring processes via OR methods aimed at improving the efficiency and effectiveness of the military logistics, b) Sense-and-Respond logistics prediction and coordination techniques that provide competitive advantage, spanning the full range of military operations across the strategic, operational and tactical levels of war, c) Procurement and auctioning, d) Inventory and stock control theories and applications, e) Military transport and logistical equipment, and, f) Maintenance, repair and overhaul on operational capability in general and equipment availability. The book aims to bridge the gap between the abundant literature on commercial logistics and its scarce defense & combat counterpart. This collection of useful insights into new trends and research will offer an ideal reference for practitioners and army related personnel interested in integrating scientific rigor to improve logistics management within defense organizations & agencies. Ultimately this book should provide a relevant platform for the latest contributions of operations management, operations research, and computational intelligence towards the enhancement of military logistics.

Transportation management in today's consumer goods industry can be characterized by a high proportion of outsourced transportation services. Due to rising freight costs consumer goods manufacturers are seeking opportunities to increase the efficiency of their transportation network. This book presents an operational transportation planning problem typical of the consumer goods industry focusing on a network of suppliers, production facilities and warehouses. With respect to the large share of outsourcing in these networks a detailed analysis of freight costs based on contractual agreements is provided. From this analysis a number of opportunities for efficiency gains are identified and consolidated in an operative transportation planning problem that is numerically investigated. Furthermore, an overview of processes and organizational requirements in transportation management is given with special focus on the integration of existing commercial Transportation Management Systems (TMS).

"OCEB Certification Guide" delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newer to the field, this book provides a solid grounding in business process management based on the authors own extensive BPM consulting experience.
Covers all of the topics on the Fundamentals exam, eliminating hours otherwise spent in research and prep time Includes sample test questions in each chapter with all answers in the appendix Expert authors provide a solid overview of business process management (BPM)
"