Services, whether online or offline, are important in modern economies in which the understanding is that we ‘are all in services’. Services Marketing, a subset of the field of Marketing, has evolved and developed a range of theories and models, all focused on providing superior service offerings to today’s market and the growing expectations of service delivery. New research provides additional contemporary insights into this dynamic and developing area. This text seeks to address the current research and its managerial implications in both online and offline services. It includes new case studies, integrating new research and new perspectives on the various aspects of services.

The book covers important topics in providing services, including:

• Technology and its role in service marketing
• Customer expectations and perceptions
• Creating customer value
• Services architecture
• Pricing decision-making
• Demand management
• Building customer relationships and loyalty
• Integrated service marketing communication
• Service recovery strategies

Anthony Pompliano writes 65 letters to his children with inspiring lessons on how to succeed in business, have great relationships, do well with money, and live a healthier and happier life.

What does it take to make the most of what really matters (and to know what that is before it passes you by)? To overcome obstacles that set most people back (and to see them coming beforehand)? To flourish not just financially – but also in your family, free time, and the world of business?

What does it take to live an extraordinary life?

The answers will surprise you.

Anthony Pompliano has lived in a war zone, met and interviewed the world's wealthiest people, built and sold companies, invested in more than 200 businesses, formed friendships around the globe, started a loving family, and found happiness. Along the way, he has kept a personal list of the lessons he has learned. Now, in How to Live an Extraordinary Life he writes 65 letters to his children laying out each lesson and how he learned it, and explaining how it can be applied by anyone in their life today. The result is a compelling collection of practical and inspiring life strategies that anyone can use to build an extraordinary life. You will find unique advice about using your childhood as a chisel, understanding that luck is not real, living your life as a documentary, developing unshakable resilience, becoming a happier person, and much, much more. Most importantly, Anthony shows that an extraordinary life is within reach for anyone who wants it. You can start right now.

The Soweto Student Uprising of 1976 was a decisive moment in the struggle against apartheid. It marked the expansion of political activism to a new generation of young activists, but beyond that it inscribed the role that young people of subsequent generations could play in their country's future.

Since that momentous time, students have held a special place in the collective imaginary of South African history. Drawing on research and writing by leading scholars and prominent activists, Students Must Rise takes Soweto '76 as its pivot point, but looks at student and youth activism in South Africa more broadly by considering what happened before and beyond the Soweto moment. Early chapters assess the impact of the anti-pass campaigns of the 1950s, of political ideologies like Black Consciousness as well as of religion and culture in fostering political consciousness and organisation among youth and students in townships and rural areas. Later chapters explore the wide-reaching impact of June 16th itself for student organisation over the next two decades across the country. Two final chapters consider contemporary student-based political movements, including #RhodesMustFall and #FeesMustFall, and historically root these in the long and rich tradition of student activism in South Africa.

2016 marks the 40th anniversary of the 1976 June 16th uprisings. This book rethinks the conventional narrative of youth and student activism in South Africa by placing that most famous of moments - the 1976 students' uprising in Soweto - in a deeper historical and geographic context.

An epic novel set against the backdrop of the 1980s space shuttle program and the extraordinary lengths we go to live and love beyond our limits.

In the summer of 1980, astrophysics professor Joan Goodwin begins training to be an astronaut at Houston’s Johnson Space Center, alongside an exceptional group of fellow candidates: Top Gun pilots Hank Redmond and John Griffin; mission specialist Lydia Danes; warm-hearted Donna Fitzgerald; and Vanessa Ford, the magnetic and mysterious aeronautical engineer. As the new astronauts prepare for their first flights, Joan finds a passion and a love she never imagined and begins to question everything she believes about her place in the observable universe.

Then, in December of 1984, on mission STS-LR9, everything changes in an instant.

Atmosphere is Taylor Jenkins Reid at her best: transporting readers to iconic times and places, with complex protagonists, telling a passionate and soaring story about the transformative power of love, this time among the stars.

The companion cookbook to the Sunday Times bestselling Young Forever with more than 100 delicious recipes to help reverse the symptoms of aging and support a long, youthful life.

In Young Forever, Dr Mark Hyman challenged us to reimagine the process of aging as he uncovered the secrets to longevity with simple lifestyle tips and cutting-edge strategies.

Now he's feeding us with more than 100 satisfying recipes to keep us youthful.

Science today says aging is not a normal process. In this radical new Young Forever Cookbook, Dr Hyman supplies an age-defying diet so that you can eat to treat disease and live longer.

What is the aim of education in the 21" century? Is it to search for truth, to improve the human condition, or to bolster a country's economy and meet the workforce needs of the state? Or should the aim of education be focused on social, academic, cultural, and intellectual development so that young people can grow up to be engaged and critical citizens?

These very searching questions - questions about the nature of education - are the concern of an area of philosophy, namely, philosophy of education. In the 3rd edition of Philosophy of Education Today: An Introduction, the authors, in their exploration of the various responses provided by different philosophies of education to these questions, have included posthumanism in the corpus of philosophies of education which influence education and the way that education is understood.

The interactive nature of the text encourages readers to reflect critically on the various philosophies of education discussed and to come to an understanding of what education might mean to both them and their community.

Louisa Zondo’s work has helped to shape the new South Africa, but she has also faced intense grief and trauma, which came from the underside of the emerging nation’s complex social fabric.

As mother of much-loved music star Riky Rick, who tragically took his own life in 2022, Louisa Zondo’s loss was shared by millions, but it was also a uniquely deep, lonely and lifeshattering grief. The loss of her beloved MaRiky also brought to the surface cataclysmic trauma from her past.

As Louisa Zondo takes her first small steps to facing her grief, she finds herself speaking to her son in a series of letters, gradually finding the words to express her love for him, and the pain of losing him. In expressing that love, she tells the story of her own life and the experiences that shaped her.

This brave journey brings Louisa to a deeper understanding of her life’s path, and closer to healing.

Die dood. Dis al waaraan Lumi kan dink en in ’n poging om seker te maak dat sy verder as haar sewentiende verjaarsdag leef, word sy deur haar peetouers in ’n kosskool vir tienerfae gesit. Hier vind sy haarself vasgevang in ’n web van onbeheerbare faemagte, nuwe vriende en ’n vyand wat net nie wil los nie.

En dan is daar Colden Breakspear. Die ligtekop, blou-oog Kruisfae wat haar gedagtes gevangene hou, maar iets pla.

Waarom is hy amper belangriker as wat sy is vir twee van die sterkste faemonarge in Tír na hÓige? En wat presies het hulle ouers met alles te doen?

’n Nuwe lewe wag op hom

In 1939 bars die oorlogbom in Europa. Drie miljoen kinders word uit London ontruim na veiliger gebiede. Een van hulle is die sesjarige Charles Smith, op pad na ’n onbekende tante van sy pa in ’n klein dorpie in Skotland. By aunty Grace wag ’n nuwe lewe op hom.

Aan die anderkant van Europa ruk die Duitse Sesde Leër op teen Rusland. Tussen die manskappe is die vurige majoor Oswald von Stein, Hildegard se stiefseun. Voor hulle wag die Russiese winter, Stalingrad en die krygsgevangenekampe van Siberië. 90 000 word gevange geneem, net sesduisend oorleef.

Charles en Oswald beleef teenoorgestelde kante van die oorlog. Beide bevind hulself egter op pad na ’n plaas in Afrika waar hul paaie sal kruis met dié van Seretse Khama en Mentje de Vries.

Sondag. Oukersaand. Ná ’n inbraak by die Stables Estate in Pretoria-Oos word sakeman Lafras van Zyl vir dood agtergelaat. Die res van die Van Zyl-gesin verdwyn spoorloos. Kaptein AJ Williams moet inspring om te help. Alex en Ranna is op die spoor van ’n meisie, wat in Johannesburg vermis geraak het. Twee misdade. Meer vrae as antwoorde.

A young woman is murdered in her flat and a tiny red diamond in the shape of a five-pointed star is found behind her eyelid. Detective Harry Hole is assigned to the case, alongside his long-time adversary Tom Waaler, and initially wants no part in it.

But Harry is already on his final warning and has little alternative but to drag himself out of his alcoholic stupor when it becomes apparent that Oslo has a serial killer on its hands.

Advocate Thuli Madonsela has achieved in her seven years as Public Protector what few accomplish in a lifetime; her legacy and contribution cannot be over-stated. In her final days in office she compiled the explosive State Capture report and, before that, the report on President Jacob Zuma’s Nkandla residence. Praised and vilified in equal measures, Madonsela has frequently found herself at centre stage in the increasingly fractious South African political scene.

No Longer Whispering To Power is about Thuli Madonsela’s tenure as Public Protector, during which the whisper grew into a cry. It is the story of the South African people’s attempt to hold power to account through the Office of the Public Protector. More significantly, this important book stands as a record of the crucial work Madonsela has done, always acting without fear or favour.

Patriarg Tjaart van der Walt se verlede haal sy kleindogters in ná sy dood toe ’n gas onverwags by sy kleindogter, Lenore van der Walt, se bruilof opdaag. Die bewaringstatus van Bateleur Reservaat en Khulula Renosterskuiling word daardeur bedreig. Die gas wil met ’n mynbaas saamspan om ’n steenkoolmyn in die Laeveld te vestig.

Sikloon Dineo tref die reservaat langs die Mosambiek-grens en derduisende klimaatvlugtelinge word blootgestel aan mensehandel en ontvoerings. Die toenemende stel van slagysters vir bosslaghuisvleis lei ook tot ernstige vergrype teen diere.

Die drie Van der Walt-niggies – Lenore, Tarien en Bella – word meegesleur in die gety van ontheemding en dierevergrype. Ook op geestelike vlak is daar ’n vervreemding tussen die niggies en hul Skepper wanneer seer uit die verlede hul inhaal en hul binne-vrede moet vind om weer tuis by God te voel.

Romanse en nuwe vriendskappe te midde van natuurrampe en aanvalle deur insypelaars word ’n toevlug toe ’n bonkige huursoldaat en die Olifantbekoorder van die Laeveld tot die niggies se lewens toetree.

Workplace incidents and accidents affect businesses long after the incidents occur. The interruption of busi­ness activities and running equipment results in financial loss. Injuries suffered by people damage a business’s image and competitive edge, and demotivate employees.

By approaching safety risks in a measured, responsible manner, safety professionals and business owners can mitigate the occurrence of incidents and prevent them from happening in the workplace.

No mere thorn in the flesh or fly in the ointment, Zapiro is the full-grown bull in the china shop. Thirty years running and he’s showing no signs of slowing down.

In this 30th annual edition, South Africa’s most iconic political cartoonist once again delivers a masterclass in fearless satire. For three decades, Zapiro has chronicled our national highs and lows with unflinching wit, unrelenting scrutiny and the kind of insight that makes you laugh even as it stings.

With his trademark precision and punch, Zapiro dissects another year of scandal, spin and spectacle. He unmasks emperors, spotlights elephants in the room, and pokes the powerful where it hurts. More than a cartoonist, he’s a cultural force – equal parts truth-teller, troublemaker and national conscience.

When facts falter and free speech is under fire, Zapiro sharpens his pen. Thirty years on, he’s still making us think, rage, recoil and roar with laughter.

Twee inspirerende topverkoper-romans in een omnibus

Ter wille van Talita: Die Van den Heevers hou hulle eenkant, maar beland onder die soeklig wanneer Theuns van den Heever nie wil hê sy dogters moet aan ’n Kersspel deelneem nie.

Haar ma se kind​: Dania Pietersen is Dora en Jonnie se susterskind wat by hulle bly. Sy is ’n modelkind en volgende jaar is Dania sestien en Dora en Jonnie kan dit nie meer ontken nie: Dania hoort nie by hulle nie – sy is haar ma se kind.

Born in Qqeberha in the 1990s, popular Aids activist Nozibele Mayaba’s upbringing was one of struggle and strife. She was raised by the tough hand of her mother in the confines of a strict Christian household. Nozibele strove to be the “good girl” that everyone adores to win her mother’s approval and the affection of her absent father.

She lived by the book and was steered by her faith. Hers becomes a life of firsts. She is the first person in her family to travel overseas. The first to graduate from university. It is also her first love, with his infectious smile that infected her with HIV.

This diagnosis throws her life into disarray. Fearing stigma and feeling the need to maintain her “good girl” image, she kept her status a secret. However, she soon succumbed to depression. It is in the aftermath, when she picks up the broken pieces of her life that she finds purpose in all the pain she has endured.

She went public with her story in a video that when viral and launched her onto a new path. Nozibele, who has since gotten married and recently became a mother, has made it her mission to hold open conversations about her journey living with HIV.

Told with gut wrenching honesty, Nozibele is at her most vulnerable in this brave account about what it means to live and love beyond HIV.

Beloved South African blogger & TikTok sensation Kim Bagley takes us on a culinary journey as she shares some of her family's favourite meals. Kim believes that food should be simple and comforting, but the flavours should be bold and memorable. In Cooking with Kim Bagley, she showcases her love for cooking in easy, heartwarming meals. Think spicy lamb biryani, seafood chowder, and Amarula tart. Indulging in comfort, spice and all things nice, Kim's South African fusion food will warm your soul.

Artificial intelligence (AI) is upending life, work, and play as we know it … and it’s only just getting started. The rise of AI is a milestone on par with the discovery of fire, the invention of the wheel, and the creation of the internet. In short, AI is going to change everything. For some, that’s an exciting prospect. For others, it’s terrifying. However you feel about AI, there’s no escaping it, whether you’re in a global metropolis or a farmer in rural KwaZulu-Natal.

Dr Mark Nasila has been watching AI’s ascent for over a decade, studying its effects on everything from agriculture and aviation to healthcare, education, entertainment, crime prevention, energy management, policy creation, finance, and anything in between, and applying them to his role at one of South Africa’s most successful financial institutions, First National Bank, a division of FirstRand Group.

African Artificial Intelligence is a comprehensive and fascinating journey, tracing the rise of AI and its evolution into the emerging technology underpinning all others – from connected devices and smart chatbots to the metaverse. Mark combines unexpected use cases and tales of cutting-edge innovation with a unique and potent argument: harnessing AI to solve Africa’s problems requires embracing it from an African perspective.

African nations can’t afford to simply import AI solutions from afar. Instead, Mark contends, they need to rework, remix, and refine AI so it’s able to meet uniquely African challenges in uniquely African ways, and to take advantage of the once-in-a-generation opportunity AI represents for every industry, sector, and person, everywhere.

Die sprokies van Grimm is bekend en geliefd oor die wêreld heen.

Marita van der Vyver stel in hierdie pragbundel ’n persoonlike keur saam van veertig van die Grimmbroers se mooiste sprokies, wat sy self uit Duits vertaal het. Hier is bekendes soos Rooikappie, Die wolf en die sewe bokkies, Die musikante van Bremen, Klein Duimpie, Die Paddaprins, Raponsie en Sneeuwitjie, asook minder bekende sprokies soos Die ganswagtertjie, Beervel, Die goue voël en Ysterhans. Die internasionaal bekroonde kunstenaar Piet Grobler se onweerstaanbare illustrasies skenk nuwe dimensie aan ’n skatkis van magiese verhale wat oud en jonk sal betower. 'n Herdruk in sagteband.

English For Law Students has been written by experts in communication and aims at encouraging dialogue and interaction between lecturer and student. The methodology used is not only useful to law students but also to those lecturers who do not have a legal background.

This third edition has been updated and includes an audio CD, containing exercises for listening practice, aimed at developing and refining note-making skills.

Fundamental Accounting presents basic, yet essential knowledge required for first-year Financial Accounting courses at universities and universities of technology. This ninth edition builds on the excellent foundations of previous editions, including updated legislative compliance chapters aligned to the Companies Act 71 of 2008 and IFRS updates to chapters and the questions that are affected by the discontinuation of cheques. These changes especially impact Chapter 11, but will also see smaller amendments in the other foundational chapter leading to the main chapter on cash transactions an updated chapter on the framework of accounting with exam-standard questions added, along with illustrative examples to guide your approach in answering questions.

This book’s easy-to-understand presentation of complex accounting concepts and principles, its logical, conceptual approach and numerous working examples make the content accessible and the study of Accounting less intimidating. Excel with Fundamental Accounting – your first step to success and a solid foundation for further studies in Accounting.

Key features:

• Comprehensive questions and fully demonstrated solutions at the end of every chapter. Many questions have been updated to account for the amendment in the VAT rate
• Over 500 questions, ranging from introductory to more complex levels
• Solutions to the questions in the textbook
• Theory-based concept tests for each chapter are made available to lecturers at prescribing institutions

Leadership in Health Services Management provides healthcare professionals with the necessary information to lead with commitment and strive towards a clear vision of health for all. It guides readers through crucially important issues such as leadership Leadership in Health Services Management provides healthcare professionals with the necessary information to lead with commitment and strive towards a clear vision of health for all. It guides readers through crucially important issues such as leadership styles, strategic thinking, motivation, negotiation, empowerment, knowledge management, and the application of leadership in daily operational management in health services.

Now in its fourth edition, the book contains original research on different topics that can assist in self-leadership in the workplace, a theme that is woven throughout the text. In addition, there is a focus on the application of leadership theories.

The book incorporates aspects of leadership that align with the South African Qualifications Authority and the requirements of the South African Nursing Council for postgraduate studies. In addition, a research component has been prioritised.

Be transported to the breathtaking African landscape with this gorgeous board book for children (aged 3 and up) featuring real-life, high-quality sounds of African bush animals, from the roaring lion, laughing hyenas and trumpeting elephants. Coupled with the sounds are unique and fascinating facts, stunning photographs that appeal to both young and old alike.

The Little Book of Safari Animal Sounds is the perfect gift for anyone who loves nature and provides a wonderful new way of recognising wild animals in their habitats.

Sounds featured in this sound book are:

• Lion,
• African bush elephant,
• black-backed jackal,
• grey go-away bird,
• plains zebra,
• chacma baboon,
• African fish eagle,
• spotted hyena,
• hippopotamus,
• bubbling kassina frog,
• pearl-spotted owlet
• and cheetah.