Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

The divide between UX and Web development can be stifling. "Bridging UX and Web Development "prepares you to break down those walls by teaching you how to integrate with your team s developers. You examine the process from their perspective, discovering tools and coding principles that will help you bridge the gap between design and implementation. With these tried and true approaches, you ll be able to capitalize on a more productive work environment.

Whether you re a novice UX professional finding your place in the software industry and looking to nail down your technical skills, or a seasoned UI designer looking for practical information on how to integrate your team with development, this is the must-have resource for your UX library.
Establish a collaboration lifecycle, mapping design activities to counterparts in the software development processLearn about software tools that will improve productivity and collaborationWork through step-by-step exercises that teach font-end coding principles to improve your prototyping and implementation activitiesDiscover practical, usable HTML and CSS examplesUncover tips for working with various developer personas"

Following the introduction of Myspace, Linkedin and Facebook, social networks have become part of people's everyday life. New online social networks appear almost daily developed to attract the attention of Internet users. However, design and implementation standards and guidelines are often sacrificed for innovation resulting in unusable social networking platforms destined to be doomed. Within this context, the present book recommends a design and implementation methodology which will allow future social networking platform designers and developers to work in a scientifically systematic and sound manner to reach their goal. The journey begins with the identification of the pursued objective of the social network and the potential participants. The presentation of various methods and techniques to collect the requirements of the intended user group of the social networking platform follows. Best practices, guidelines and standards that will facilitate the conceptual and physical design of the platform are portrayed. An analysis of advantages and limitations for existing implementation platforms and potential implementation techniques is subsequently offered to facilitate the selection of the most appropriate tool for the implementation of the online social networking website. Various representative visualization techniques are examined in order to enhance the visual representation of the social network participants. Various usability evaluation techniques are then presented to aid in the assessment of usability and improvement of the actual user experience. Finally, future trends in the design and use of social networks are presented.

Extend WordPress with plugins using this advanced WordPress development book, updated for the current version This significantly updated edition of Professional WordPress Plugin Development addresses modern plugin development for WordPress, the highly popular content management system (CMS). If you're using WordPress to create and manage websites, WordPress plugins are the software that can extend or enhance CMS functionality. This book offers guidance on writing plugins for WordPress sites to share or sell to other users. The second edition of Professional WordPress Plugin Development covers the building of advanced plugin development scenarios. It discusses the plugin framework and coding standards as well as dashboards, settings, menus, and related application programming interfaces (APIs). Additional topics include security, performance, data validation, and SQL statements. - Learn about the power of hooks in WordPress - Discover how JavaScript and Ajax will work in your site - Understand key technologies: Block Editor/Gutenberg, JS/React, PHP, and the REST API - Create and use custom post types and taxonomies. - Creating custom dashboard menus and plugin settings - Work with users and user data - Schedule tasks and utilizing Cron - Performance and security considerations Written by experienced plugin developers, Professional WordPress Plugin Development also helps you internationalize and localize your WordPress website. Find out about debugging systems and optimizing your site for speed. As WordPress use continues to increase, you can elevate your professional knowledge of how to extend WordPress through plugins.

Ever notice that in spite of their pervasiveness designing web applications is still challenging? While their benefits motivate their creation, there are no well-established guidelines for design. This often results in inconsistent behaviors and appearances, even among web applications created by the same company.
Design patterns for web applications, similar in concept to those for web sites and software design, offer an effective solution. In Web Application Design Patterns, Pawan Vora documents design patterns for web applications by not only identifying design solutions for user interaction problems, but also by examining the rationale for their effectiveness, and by presenting how they should be applied.
Design interfaces faster, with a better rationale for the solutions you choose.
Learn from over more than 100 patterns, with extensive annotation on use and extension.
Take a short-cut into understanding the industry with more than 500 full-color screenshots and a web site for help, discussion, and a collection of additional patterns."

Human Computer Interaction Research in Web Design and Evaluation presents research from academics and industry experts, covering various aspects of human computer interaction (HCI) Web design from theories to evaluation. This book highlights the use of methods from the HCI area in Web design, and how these methods can be used in a practical sense. ""Human Computer Interaction Research in Web Design and Evaluation"" is a comprehensive book on HCI and Web design that focuses on various areas of research including theories, analysis, design, and evaluation. This book not only features the human aspect of Web design, but also highlights the social and cultural issues in designing for a wider audience.

This research book presents some specific multimedia systems that have been developed and applied in practice. More specifically, it consists of an editorial, an introductory chapter and six chapters as below. * Use of Multi-attribute Decision Making for Combining Audio-Lingual and Visual-Facial Modalities in Emotion Recognition. . Cooperative Learning assisted by Automatic Classification within Social Networking Services. . Improving Peer-to-Peer Communication in e-Learning by Development of an Advanced Messaging System. * Fuzzy-based Digital Video Stabilization in Static Scenes. * Development of Architecture, Information Archive and Multimedia Formats for Digital e-Libraries. * Layered Ontological Image for Intelligent Interaction to extend User Capabilities on Multimedia Systems in a Folksonomy Driven Environment.

Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management problem and poses a new set of problems. But it also adds to the mix a set of technologies that will make the task of management simpler. Management of Web services will be critical as businesses come to rely on them as a substantial source of their revenue. The book tries to cover the broad area of web services, the concepts, implications for the enterprise, issues involved in their management and how they are being used for management themselves. The book is intended as a reference for current practice and future directions for web services and their management. The book is directed at: * Computing professionals, academicians and students to learn about the important concepts behind the web services paradigm and how it impacts the enterprise in general and how it affects traditional application, network and system management.

Offers access to projects of some of the top professionals working in Real-Time Content Production today like engineering teams from "The Mandalorian" & League of Legends as well as video content designers for The Foo Fighters and Back to the Future, The Musical Includes reviews of real-time content production workflow for virtual production Features discussion from the software developers about the origins of their platforms

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

Dynamic and Robust Streaming in and between Connected Consumer-Electronic Devices addresses a subject that is becoming more important over the years. On the one hand the arrival of home networks is imminent, and on the other hand we notice that chips integrate more and more functionality. The home network interconnects the Consumer Electronic (CE) devices in the home, and the individual CE-devices incorporate the chips to realize a ubiquitous streaming of video streams over this network. This book provides a comprehensive overview of the challenges that face us. The book shows that there are many similarities between traditional networking and networks in the chip. However, there are some different operational conditions that lead to original solutions. Dynamic and Robust Streaming in and between Connected Consumer-Electronic Devices focuses on the robustness aspects of the chosen technologies in the area of video streaming. Management of resources such as memory, bandwidth, CPU cycles, bus-cycles is an aspect that is prominent in many of the sections.

With Dreamweaver CC, you can go from staring at a blank screen to launching your first website without writing any code and without ever leaving the program! All the tools you need are there. But any program that's so comprehensive is going to be complex. So the trick is mastering what all of the program's windows, panels, toolbars, and web technologies do and then incorporating all that with the design skills that you need to create your own websites. That's where this book comes in. In contrast to other Dreamweaver books, it integrates all of the skills that you need to build inviting, standards-compliant, and accessible websites. And it uses a proven instructional approach that makes all the pieces manageable. So you will learn how to: install and configure Dreamweaver CC; generate the HTML and CSS for a page in a way that's consistent with today's best practices (that includes the use of HTML5 semantics, external style sheets, and CSS3) interpret the generated code so you can tweak it as needed; use JavaScript and jQuery to enhance the user experience with interactive features; use responsive web design to create sites that look great and work right on any device; incorporate video and audio into your web pages without the use of plug-ins; use templates and library items to save time and build consistent web pages; launch your finished sites with a minimum of fuss and more! Along the way, you will get dozens of practical examples and exercises that will solidify your skills and serve as guides as you develop your own sites.

This is a detailed study of the work of web designers, drawing on empirical research carried out from the birth of web design as an area of work in the 1990s to its professionalisation in the 21st century.

Discover everything you want to know about web design in this easy to use guide, from the most essential tasks that you'll want to perform, to solving the most common problems you'll encounter. Web Design In Simple Steps 2nd editioncovers every practical aspect you will need to master in web design that will help you to achieve immediate results. Covers all aspects from initial concept to final testing Covers planning and designing your site to maximise the user experience and navigation All areas of writing, editing, enhancing, testing & maintaining your website fully covered This series of vibrant books will teach you exactly what you need to know using A friendly, visual approach Easy-to-understand language Practical hands-on tasks Full-colour large format screenshots To build your confidence and help you to get the most out of your computer, practical hints, tips and shortcuts feature on every page: Alert!- Explains and provides practical solutions to the most commonly encountered problems Hot Tips- Time and effort saving shortcuts See Also... - Points you to other related tasks and information Did you Know? - Additional features to explore What does this Mean? - Jargon and technical terms explained in plain English

Make your 3D world a reality Some of the dramatic visual effects you've seen in top-grossing movies and heralded television series got their start in Blender. This book helps you get your own start in creating three-dimensional characters, scenes, and animations in the popular free and open-source tool. Author Jason van Gumster shares his insight as an independent animator and digital artist to help Blender newcomers turn their ideas into three-dimensional drawings. From exporting and sharing scenes to becoming a part of the Blender community, this accessible book covers it all! Create 3D characters--no experience required Build scenes with texture and real lighting features Animate your creations and share them with the world Avoid common rookie mistakes This book is the ideal starting place for newcomers to the world of 3D modeling and animation.

This guide shows users how to tap the power of existing (mostly free) tools on the web to design and build a website, blog, or combination website/blog.