Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

Care about content? Better copy isn't enough. As devices and channels multiply--and as users expect to relate, share, and shift information quickly--we need content that can go more places, more easily. Content Everywhere will help you stop creating fixed, single-purpose content and start making it more future-ready, flexible, reusable, manageable, and meaningful wherever it needs to go.

As the complexity and importance of web activity multiplies, the success of any endeavor depends on utilizing the most advanced intelligent techniques when designing tools for the modern age. E-Activity and Intelligent Web Construction: Effects of Social Design presents the crux of the interdisciplinary concerns of meshing artificial intelligence and web technologies for maximizing the effectiveness of the available technologies. From business value and e-innovation to 3D modeling and infrastructure construction, this book delves into the research defining the web technologies of the future and the possibilities represented by each advance in this field.

Portals and Service Oriented Architecture in general are important areas of study given the growing complexity of modern technology systems. A Portal provides a means of presenting information in an on-line environment. Portals today are widely associated with the World Wide Web. New Generation of Portal Software and Engineering: Emerging Technologies presents a strong understanding of Portals, SOA, the published research in these fields, as well providing an enterprise-based experience of factors that challenge implementation of Portal and SOA projects in practice. This book includes a balance of background information, summarizing the state of a particular area, and new research that is previously unpublished. These include trends in Portal technology, Service Oriented Architecture, Business issues in Portal and SOA uptake, among others.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

The divide between UX and Web development can be stifling. "Bridging UX and Web Development "prepares you to break down those walls by teaching you how to integrate with your team s developers. You examine the process from their perspective, discovering tools and coding principles that will help you bridge the gap between design and implementation. With these tried and true approaches, you ll be able to capitalize on a more productive work environment.

Whether you re a novice UX professional finding your place in the software industry and looking to nail down your technical skills, or a seasoned UI designer looking for practical information on how to integrate your team with development, this is the must-have resource for your UX library.
Establish a collaboration lifecycle, mapping design activities to counterparts in the software development processLearn about software tools that will improve productivity and collaborationWork through step-by-step exercises that teach font-end coding principles to improve your prototyping and implementation activitiesDiscover practical, usable HTML and CSS examplesUncover tips for working with various developer personas"

Eye tracking is a widely used research method, but there are many questions and misconceptions about how to effectively apply it. Eye Tracking the User Experience--the first how-to book about eye tracking for UX practitioners--offers step-by-step advice on how to plan, prepare, and conduct eye tracking studies; how to analyze and interpret eye movement data; and how to successfully communicate eye tracking findings.

Just as pilots and doctors improve by studying crash reports and postmortems, experience designers can improve by learning how customer experience failures cause products to fail in the marketplace. Rather than proselytizing a particular approach to design, Why We Fail holistically explores what teams actually built, why the products failed, and how we can learn from the past to avoid failure ourselves.

Many designers enjoy the interfaces seen in science fiction films and television shows. Freed from the rigorous constraints of designing for real users, sci-fi production designers develop blue-sky interfaces that are inspiring, humorous, and even instructive. By carefully studying these "outsider" user interfaces, designers can derive lessons that make their real-world designs more cutting edge and successful.

Game design is a sibling discipline to software and Web design, but they're siblings that grew up in different houses. They have much more in common than their perceived distinction typically suggests, and user experience practitioners can realize enormous benefit by exploiting the solutions that games have found to the real problems of design. This book will show you how.