The green growth paradigm emerged from evolving global strategies that coherently promote a more socially inclusive, low-carbon, resource-efficient, stable economy, with decreasing poverty. Opportunities and challenges associated with the paradigm shift are expected to transform the travel and tourism (travelism) sector in all respects and on a global scale. This involves the transformation of the entire travelism value chain, as well as the communities in tourism destinations. However, there is a lack of systematic reports on wide-ranging and complex implications of the green growth paradigm for the travelism sector. This book focuses on the twin pillars - green growth and travelism - as key building blocks in exploring an essential multi-decade lifestyle change for planetary and human well-being, through the lenses of concept, policy and practice. It provides a conceptual discussion of the implications of the new development trend for key players in the travelism system, offers case studies from both developed and developing countries that highlight key issues in the transformation towards the green economy, and explores the policy settings and frameworks on both the global and national levels that underpin travelism green growth. This book offers tourism industry players, academics, students, policy makers and practitioners a comprehensive discussion of the latest progress in green growth and travelism.

Ethnic tourism has emerged as a means that is employed by many countries to facilitate economic and cultural development and to assist in the preservation of ethnic heritage. However, while ethnic tourism has the potential to bring economic and social benefits it can also significantly impact traditional cultures, ways of life and the sense of identity of ethnic groups. There is growing concern in many places about how to balance the use of ethnicity as a tourist attraction with the protection of minority cultures and the promotion of ethnic pride. Despite the fact that a substantial literature is devoted to the impacts of ethnic tourism, little research has been done on how to plan ethnic tourism attractions or to manage community impacts of tourism. This book addresses the need for more research on planning for ethnic tourism by exploring the status and enhancement of planning strategies for ethnic tourism development. The book develops the case of a well-known ethnic tourist destination in China -Xishuangbanna, Yunnan. It analyzes how ethnic tourism has been planned and developed at the study site and examines associated socio-cultural and planning issues. The authors evaluate the perspectives of four key stakeholder groups (the government, tourism entrepreneurs, ethnic minorities and tourists) on ethnic tourism through on-site observation, interviews with government officials, planners and tourism entrepreneurs, surveys of tourists and ethnic minority people, and evaluation of government policies, plans and statistics. This book is unique in its emphasis on planning and in its focus on China, rapidly emerging as a major player in tourism, with applications for tourism around the world.

Managing Tourism Firms is an authoritative selection of the most important published work on the particular characteristics and problems associated with running a firm in tourism. Major topics covered include: strategy, marketing, the use of the Internet and IT, pricing, managing staff and studies of specific sectors of the industry. The book provides an overview of current issues and a handy reference in one volume to the major published research contributions. The editor has written a new, authoritative introduction which offers a comprehensive, state-of-the-art summary of the literature. This volume will be valuable to researchers and students in tourism and practitioners seeking the latest thinking on these topics.

First published in 1931.
Mainly focussing on cultural and geographical aspects, Travels of an Alchemist are unique in their importance as a source for early Mongol history, enabling us as they do to fix with certainty the otherwise obscure and much disputed dates of Chingiz Khan's movements during his Western campaign. The author, a Taoist doctor, left some of the most faithful and vivid pictures ever drawn of nature and society between the Aral and the Yellow Sea.
Waley's introduction provides excellent background information with which to place the Travels in their appropriate historical, social and religious setting.

The revolutionary progress achieved in information and communication technology is gradually transforming the world into a global village. This volume, edited by an eminent board of international specialists, evaluates the nature and resilience of the emerging global economy and its implications for tourism.

This book presents new research on the capacity of big cities to generate new tourism areas as visitors discover and help create new urban experiences off the beaten track. It examines similarities and differences in these processes in a group of established world cities located in the global circuits of tourism. The cities featured are Berlin, New York, London, Paris, and Sydney.

In these cities experienced city visitors are contributing to the discovery of new places to visit. Many neighbourhoods close to the historic centre and to traditional attractions offer the mix of cultural difference and consumption opportunities that can create new experiences for distinctive groups of city users. Each of the cities included in the book offers rich experiences of the re-imagining and re-branding of neighbourhoods off the beaten track, and informative stories of the complex relationships between visitors, residents and others and of the ambitions of public policy to reproduce these new tourism experiences in other parts of the city. World Tourism Cities brings together current research in each of the cities and relates the often separate field of tourism research to some of the mainstream themes of debate in urban studies addressing topics such as consumption, markets and spaces.

Drawing on original research in this important group of cities this book has significant messages for public policy. In addition the book engages directly with a range of important current academic debates about world cities, about cities as sites of consumption and about the smaller scales at which urban neighbourhoods are being transformed. The range of cities and the messages about the making of attractive places provides a timely resource for those focused in this area and the book will also have an appeal among those experienced and sophisticated city users that it focuses on."

Cultural Sustainability, Tourism and Development considers how tourism provides a lens to examine issues of cultural sustainability and change. It discusses how cultural and natural assets, artistic interventions, place identity, policy strategies, and community well-being are intertwined in (re)articulations of place and local dynamics that occur in tourist locations. With a primary focus on culture in sustainable development, the book clarifies connections between culture as a core dimension of local sustainability and cultural dimensions of sustainable tourism. It highlights the roles and place of cultural expression, artistic activity, and heritage resources in local or regional sustainable development contexts. Chapters critically examine the dimensions of tourism-invoked dynamics of change and the cultural impacts of tourism-related activities. The book concludes with proposals for new culture-informed and creativity-based approaches, mediations, and relations to encourage a better balance between visitors and residents' quality of life and the broader sustainability of the area. Interdisciplinary and international in scope, contributions reflect on communities and rural areas located in Brazil, Canada, Croatia, India, Italy, Japan, the Netherlands, Poland, Portugal, and the United States. This book will be of great interest to students and scholars of cultural development and policy, heritage studies, cultural tourism and sustainable tourism, cultural geography, and regional development.

Tourism is well established as an important part of the new service economy, and the rewards it offers have stimulated intense competition in the tourism industry. Many destinations compete to attract potential tourists, each place having to work hard to distinguish itself from rivals offering similar or alternative attractions. This book explores how destinations invest increasing amounts of time and money into developing and promoting their 'products'.

The contributors, from both academic institutes and the tourism industry, provide a multidisciplinary and professional analysis of what can be done to sell tourism places. Using both theoretical and empirical approaches, they give examples from different areas of the industry and evaluate different strategies a destination can adopt for maintaining and increasing its market share. All the contributors emphasize that selling tourism places must be a dynamic activity in which the place products are constantly monitored, so that they can be revitalized, repositioned, or renewed in the market context.

A follow up to "Marketing in the Tourism Industry," also edited by Gregory Ashworth and Brian Goodall, this book will be of particular interest to students of marketing and geography, and to students on tourism courses, as well as to professionals in the industry.

The imagination has long been associated with travel and tourism; from the seventeenth century when the showman and his peepshow box would take the village crowd to places, cities and lands through the power of stories, to today when we rely on a different range of boxes to whisk us away on our imaginative travels: the television, the cinema and the computer. Even simply the notion of travel, it would seem, gives us license to daydream. The imagination thus becomes a key concept that blurs the boundaries between our everyday lives and the idea of travel. Yet, despite what appears to be a close and comfortable link, there is an absence of scholarly material looking at travel and the imagination. Bringing together geographers, sociologists, cultural researchers, philosophers, anthropologists, visual researchers, archaeologists, heritage researchers, literary scholars and creative writers, this edited collection explores the socio-cultural phenomenon of imagination and travel. The volume reflects upon imagination in the context of many forms of physical and non-physical travel, inviting scholars to explore this fascinating, yet complex, area of inquiry in all of its wonderful colour, slipperiness, mystery and intrigue. The book intends to provide a catalyst for thinking, discussion, research and writing, with the vision of generating a cannon of scholarship on travel and the imagination that is currently absent from the literature.

"Worldwide, tourism has become one of the most pervasive industries affecting towns and cities and remoter communities. No less so for the Small Island Developing States of the Caribbean, for which tourism has undoubtedly been one of the fastest growing sectors of the economy. But tourism is equally, one of the most fragile industries, susceptible more than any other to competition in the global marketplace and to the effects of natural and man-made disasters. Hurricanes and harassment, crime and violence present daunting challenges. In this post 9/11 era however, the primary challenge for Caribbean States is to develop a sustainable, competitive tourism product. Caribbean Tourism: Visions, Missions and Challenges examines the various factors necessary to face that challenge by discussing: The role of education and training in the development of the hospitality industry; The Cruise factor cruise ship contribution to the industry; Case studies of the performance of the 4 Caribbean Countries; The performance of the regional airlines; Lessons from another region; Community-based tourism development; and Marketing the destination. Balancing contributions from academics and industry experts, this volume, as part of a three-volume series on Caribbean Tourism, takes a multidisciplinary approach to developing sustainable Caribbean Tourism and provides students in training, researchers, policymakers and industry players with a much needed tool for understanding the way forward for Caribbean Tourism. "

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the 'whys' and 'hows'of customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book - like the first and second - is easy to read, very current, and full of references to all the latest research. Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector - a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted - and even thrived - during the COVID-19 pandemic.

Following the surge of regional multiculturalism and indigenous political mobilization, how are indigenous Latin Americans governed today? Addressing the Mexican flagship tourist initiative of 'Magical Villages,' this book shows how government tourism programs do more than craft appealing tourist experiences from ideas of indigeneity, tradition, and heritage. Rather, heritage-centered tourism and multiculturalism are fusing into a strategy of government set to tame and steer indigenous spaces of negotiation by offering alternative multicultural national self-images, which trigger new modes of national belonging and participation, without challenging structural political and social asymmetries. By examining contemporary Mexican tourism policies and multiculturalist ideals through policy analysis and ethnographic research in a mestizo municipalcapital in a majority indigenous Nahua municipality, this book shows how mestizo nationalism is regenerated in tourism as part of a neoliberal governmentality framework. The book demonstrates how tourism initiatives that center on indigenous cultural heritage and recognition do not self-evidently empower indigenous citizens, and may pave the way for extracting indigenous heritage as a national resource to the benefit of local elites and tourist visitors. This work is of key interest to researchers, advanced students, and critically engaged practitioners in the fields of Latin American studies, indigenous studies, social anthropology, critical heritage studies, and tourism.

Over the last decade, while many scholars have maintained their interest in the classical debate concerning the impacts of tourism, some have attempted new conceptualisations, while others have converged towards critical narratives promoted by a number of social movements, and have become involved in subsequent discussions on 'overtourism' and 'tourismphobia'. The terms 'overtourism' and 'tourismphobia' have their genesis in the rapid unfolding of unsustainable mass tourism practices and the responses that these have generated amongst academics, practitioners, social movements and grassroots organizations concerned with the detrimental use of urban, rural and coastal spaces, among others, for tourism purposes. The renewed interest in the study of the adverse impacts of tourism, as implied in the term 'overtourism', is related to a variety of well-established causes. Travel and Tourism in the Age of Overtourism builds on existing knowledge and makes a theoretical and practical contribution the overtourism debate and the system dynamics underlining it. This collection suggests ways to address this from a tourism and planning perspective. It offers critical reflections on the contemporary evolution of tourism development and the implication of such processes on people, places and spaces. The chapters in this book were originally published as a Special Issue of the journal Tourism Planning & Development.

Current Issues in Asian Tourism: Volume II draws together a collection of papers from Current Issues in Asian Tourism (CIAT). CIAT was launched by the editors of Current Issues in Tourism in response to the growing number of papers about tourism in Asia received by the journal and the increasing number of authors from Asian countries. This volume focuses on three aspects of Asian tourism. Firstly, the section on marketing, consumption and demand for Asian tourism includes papers on mega events, creative experiences, World Heritage Sites and pollution. Secondly, a group of papers focus on sustainable Asian tourism destinations including papers on investment, climate change, energy and local food. Finally, there are two chapters on Asian tourism research methods including the use of photography and qualitative methods. The papers in this book were originally published in Current Issues in Asian Tourism.

This multidisciplinary edited volume explores how the spread of the 'War on Terror' has entwined matters of state sovereignty and states of war into mutually affecting relations. Pre-emptive attacks on terrorist groups in 'rogue' states, 'outsourcing' of state militancy and the mutable state of armed conflict required to wage a 'hybrid war' have increasingly been issues for the War on Terror. Moreover, such measures have seen the spread of this war to countries such as Israel, Russia, Ethiopia, and Uganda, all of whom have justified their own attacks in other nation-states as a war of 'self-defence' against terrorism. States of War since 9/11 offers a timely, innovative analysis of how the War on Terror has taken on different modes of militancy and militarisation in spreading to different nation-states and regions. Featuring a multidisciplinary line-up of eminent contributors, the book ranges in reference from the early stages of the war up to France's 2013 intervention in Mali. Part One examines the various modes of war and militarisation that have been employed in particular nation-states, including Afghanistan, Russia and Chechnya, and Israel and Palestine. Part Two examines how the war's innovations have more generally involved 'just war theory', biopolitics and sovereignty, networked battlespace, new military urbanism, citizenship, homeland security and surveillance. Overall, this book offers a fresh insight into how states have attempted to secure their own bounds by extending the boundaries of war itself. This book will be of much interest to students of critical terrorism studies, foreign policy and IR in general.

This book challenges traditional approaches to heritage interpretation and offers an alternative theoretical architecture to the current research and practice. Russell Staiff suggests that the dialogue between visitors and heritage places has been too focused on learning outcomes, and so heritage interpretation has become dominated by psychology and educational theory, and over-reliant on outdated thinking. Using his background as an art historian and experience teaching heritage and tourism courses, Russell Staiff weaves personal observation with theory in an engaging and lively way. He recognizes that the 'digital revolution' has changed forever the way that people interact with their environment and that a new approach is needed.

"In this volume the authors address the most important elements necessary for the success of any tourism product People, Service and Hospitality. Issues such as the quality of human resources available, their development and management and the role and function of the host population are addressed through detailed country studies and references. They see the creation of a service attitude in the Caribbean hospitality industry as a crucial factor, particularly in the all-inclusive resorts, highlighting the importance of service over servility. Special attention is given to the small hotel sector through case studies drawn from Curacao, Dominica and Jamaica. The contributors to this volume, as indeed to the other two that follow, are drawn almost equally from academia and from practitioners and industry experts providing he kind of balance that will make this book accessible and relevant for practitioners, researchers, policymakers and students in training. "

Art, in its many forms, has long played an important role in people's imagination, experience and remembrance of places, cultures and travels as well as in their motivation to travel. Travel and tourism, on the other hand, have also inspired numerous artists and featured in many artworks. The fascinating relationships between travel, tourism and art encompass a wide range of phenomena from historical 'Grand Tours' during which a number of travellers experienced or produced artwork, to present-day travel inspired by art, artworks produced by contemporary travellers or artworks produced by locals for tourist consumption. Focusing on the representations of 'touristic' places, locals, travellers and tourists in artworks; the role of travel and tourism in inspiring artists; as well as the role of art and artwork in imagining, experiencing and remembering places and motivating travel and tourism; this edited volume provides a space for an exploration of both historical and contemporary relationships between travel, tourism and art. Bringing together scholars from a wide range of disciplines and fields of study including geography, anthropology, history, philosophy, and urban, cultural, tourism, art and leisure studies, this volume discusses a range of case studies across different art forms and locales.

The late nineteenth century was a golden age for European travel in the United States. For prosperous Europeans, a journey to America was a fresh alternative to the more familiar 'Grand Tour' of their own continent, promising encounters with a vast, wild landscape, and with people whose culture was similar enough to their own to be intelligible, yet different enough to be interesting. Their observations of America and its inhabitants provide a striking lens on this era of American history, and a fascinating glimpse into how the people of the past perceived one another. In Unspeakable Awfulness, Kenneth D. Rose gathers together a broad selection of the observations made by European travellers to the United States. European visitors remarked upon what they saw as a distinctly American approach to everything from class, politics, and race to language, food, and advertising. Their assessments of the 'American character' continue to echo today, and create a full portrait of late-nineteenth century America as seen through the eyes of its visitors. Including vivid travellers' tales and plentiful illustrations, Unspeakable Awfulness is a rich resource that will be useful to students and appeal to anyone interested in travel history and narratives.

Core values of society, health and wellbeing impact today on all aspects of our lives, and have also increasingly influenced patterns of tourism consumption and production. In this context wellness has developed into a significant dimension of tourism in a number of new and long established destinations. However, although it is consistently referred to as one of the most rapidly growing forms of tourism worldwide there still remains a dearth of academic literature on this topic. This book uniquely focuses on the supply side of wellness tourism from a destination perspective in terms of the generation and delivery of products and services for tourists who seek to maintain and improve their health. This approach provides a better understanding of how wellness tourism destinations develop and explores the specific drivers of that growth in a destination context and how destinations successfully compete against each other in globalised market place. A range of wellness destination development and management issues are examined including the importance of authenticity, an appropriate policy framework, delivery of high quality goods and services, participation of a broad range of stakeholders and the development of networks and clusters as well as collaborative strategies essential for a successful development and management of a wellness tourism destination. International case studies and examples from established and new wellness tourism destinations are integrated throughout. This timely volume written by leaders in this sector will be of interest to tourism and hospitality students and academics internationally.

For centuries, the English Lake District has been renowned as an important cultural, sacred and literary landscape. It is therefore surprising that there has so far been no in-depth critical examination of the Lake District from a tourism and heritage perspective. Bringing together leading writers from a wide range of disciplines, this book explores the tourism history and heritage of the Lake District and its construction as a cultural landscape from the mid eighteenth century to the present day. It critically analyses the relationships between history, heritage, landscape, culture and policy that underlie the activities of the National Park, Cumbria Tourism and the proposals to recognise the Lake District as a UNESCO World Heritage Site. It examines all aspects of the Lake District's history and identity, brings the story up to date and looks at current issues in conservation, policy and tourism marketing. In doing so, it not only provides a unique and valuable analysis of this region, but offers insights into the history of cultural and heritage tourism in Britain and beyond.

Low Cost Carriers (LCCs) have become an integral part of today's air transport and tourism industries. Originating in the United States, the low-cost concept has subsequently been adopted by airlines on all continents. LCCs in Europe and North America, and to some extent in Asia, have already been well covered by academic literature. However, scientific publications on the topic of LCCs in Africa, Latin America, the Middle East, Australia and New Zealand are scarce. This volume provides the first comprehensive overview of developments, the legal framework and the current situation of the low-cost carrier phenomenon across the globe. It contains a dozen chapters, each dedicated to a region, all written by highly experienced and renowned experts from around the world. The Low Cost Carrier Worldwide is written primarily for upper-level undergraduate and postgraduate students, as well as researchers and practitioners within the fields of aviation, transport and tourism.

Practical Approach-It introduces principles and applications, with a strong enphasis on accessiblity and relivance to these industries through case studies and problems (worked examples and problems for students to solve). It therefore informs the reader of what they need to know, how they may use accounting tools and help them to make informed decisions with confidence. Level - Writen with the non accounting specialist in mind with easy to read style. This is important as often students struggle with this subject. International approach - Sets financial problems in the context of a range of countries and currencies and in a range of hospitality settings. Online Resources - additional online resources for students and lecturers including: explanation and guidelines for instructors on how to use the textbook and examples, powerpoint slides, solutions to end of chapter problems, and student test bank and video links

Creative Tourism and Sustainable Territories: Insights from Southern Europe examines the growth and development of this emerging and fast developing area of tourism practice, while assessing it's impacts on sustainability and regional development. Examples are drawn from across Southern Europe with analysis of Creative Tourism practices in Portugal, Italy, Spain, Greece, Croatia, Serbia, Montenegro, and Slovenia. Creative Tourism and Sustainable Territories features chapters from leading scholars that explore the definition and evolution of Creative Tourism, the roles played by urban and rural territories, the motivations and profiles of a creative tourist, best practices in Creative Tourism and contribution of festivals to Creative Tourism and territorial development providing an expansive study that will be of interest to researchers in Tourism Studies, Hospitality Studies, Sustainability, Economic Development and Cultural Industries, and Geography.

The late nineteenth century was a golden age for European travel in the United States. For prosperous Europeans, a journey to America was a fresh alternative to the more familiar 'Grand Tour' of their own continent, promising encounters with a vast, wild landscape, and with people whose culture was similar enough to their own to be intelligible, yet different enough to be interesting. Their observations of America and its inhabitants provide a striking lens on this era of American history, and a fascinating glimpse into how the people of the past perceived one another. In Unspeakable Awfulness, Kenneth D. Rose gathers together a broad selection of the observations made by European travellers to the United States. European visitors remarked upon what they saw as a distinctly American approach to everything from class, politics, and race to language, food, and advertising. Their assessments of the 'American character' continue to echo today, and create a full portrait of late-nineteenth century America as seen through the eyes of its visitors. Including vivid travellers' tales and plentiful illustrations, Unspeakable Awfulness is a rich resource that will be useful to students and appeal to anyone interested in travel history and narratives.