The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.

This book introduces readers to the most advanced research results on Design for Manufacturability (DFM) with multiple patterning lithography (MPL) and electron beam lithography (EBL). The authors describe in detail a set of algorithms/methodologies to resolve issues in modern design for manufacturability problems with advanced lithography. Unlike books that discuss DFM from the product level or physical manufacturing level, this book describes DFM solutions from a circuit design level, such that most of the critical problems can be formulated and solved through combinatorial algorithms.

Virtual platforms are finding widespread use in both pre- and post-silicon computer software and system development. They reduce time to market, improve system quality, make development more efficient, and enable truly concurrent hardware/software design and bring-up. Virtual platforms increase productivity with unparalleled inspection, configuration, and injection capabilities. In combination with other types of simulators, they provide full-system simulations where computer systems can be tested together with the environment in which they operate. This book is not only about what simulation is and why it is important, it will also cover the methods of building and using simulators for computer-based systems. Inside you'll find a comprehensive book about simulation best practice and design patterns, using Simics as its base along with real-life examples to get the most out of your Simics implementation. You'll learn about: Simics architecture, model-driven development, virtual platform modelling, networking, contiguous integration, debugging, reverse execution, simulator integration, workflow optimization, tool automation, and much more.

This book disseminates the current trends among innovative and high-quality research regarding the implementation of conceptual frameworks, strategies, techniques, methodologies, informatics platforms and models for developing advanced industrial tools and techniques and their application in different fields. It presents a collection of theoretical, real-world and original research works in the field of applied industrial tools and techniques. The text goes beyond the state-of-the-art in the field of industrial and software engineering, listing successful applications and use cases of studies of new approaches, applications, methods, techniques for developing advanced industrial tools, methodologies and techniques and their application in different fields. The topics covered in this book are of interest to academics, researchers, students, stakeholders and consultants.

This contributed volume, written by leading international researchers, reviews the latest developments of genetic programming (GP) and its key applications in solving current real world problems, such as energy conversion and management, financial analysis, engineering modeling and design, and software engineering, to name a few. Inspired by natural evolution, the use of GP has expanded significantly in the last decade in almost every area of science and engineering. Exploring applications in a variety of fields, the information in this volume can help optimize computer programs throughout the sciences. Taking a hands-on approach, this book provides an invaluable reference to practitioners, providing the necessary details required for a successful application of GP and its branches to challenging problems ranging from drought prediction to trading volatility. It also demonstrates the evolution of GP through major developments in GP studies and applications. It is suitable for advanced students who wish to use relevant book chapters as a basis to pursue further research in these areas, as well as experienced practitioners looking to apply GP to new areas. The book also offers valuable supplementary material for design courses and computation in engineering.

The "2019 DigitalFUTURES - The 1st International Conference on Computational Design and Robotic Fabrication (CDRF 2019)" provides an international platform for advanced scientific research papers on the digital technology of architectural design and construction. The themes of the papers include, but are not limited to, architectural theories, tools, methods and procedures in material intelligence, data intelligence; computational intelligence, and robotic intelligence.

This book systematically introduces readers to the finite element analysis software DIANA (DIsplacement ANAlyzer) and its applications in civil engineering. Developed by TNO Corporation in the 1970s, DIANA is frequently used in civil engineering and engineering mechanics. Unlike the software user's manual, which provides a comprehensive introduction and theoretical analysis, this book presents a simplified overview of the basic background theory to help beginners master the software quickly. It also discusses GUI operation and the command console in Python language, and includes examples involving classical modeling operations to help readers review each section. Both the book and DIANA itself are valuable resources for students and researchers in all the structural engineering fields, such as civil engineering, bridge engineering, geotechnical engineering, tunnel engineering, underground structural engineering, irrigation, municipal engineering and fire engineering.

This book integrates current advances in biology, economics of information and linguistics research through applications using agent-based modeling and social network analysis to develop scenarios of communication and language emergence in the social aspects of biological communications. The book presents a model of communication emergence that can be applied both to human and non-human living organism networks. The model is based on economic concepts and individual behavior fundamental for the study of trust and reputation networks in social science, particularly in economics; it is also based on the theory of the emergence of norms and historical path dependence that has been influential in institutional economics. Also included are mathematical models and code for agent-based models to explore various scenarios of language evolution, as well as a computer application that explores language and communication in biological versus social organisms, and the emergence of various meanings and grammars in human networks. Emergence of Communication in Socio-Biological Networks offers both a completely novel approach to communication emergence and language evolution and provides a path for the reader to explore various scenarios of language and communication that are not constrained to the human networks alone. By illustrating how computational social science and the complex systems approach can incorporate multiple disciplines and offer an integrated theory-model approach to the evolution of language, the book will be of interest to researchers working with computational linguistics, mathematical linguistics, and complex systems.

This book presents research results of PowerWeb, TU Delft's consortium for interdisciplinary research on intelligent, integrated energy systems and their role in markets and institutions. In operation since 2012, it acts as a host and information platform for a growing number of projects, ranging from single PhD student projects up to large integrated and international research programs. The group acts in an inter-faculty fashion and brings together experts from electrical engineering, computer science, mathematics, mechanical engineering, technology and policy management, control engineering, civil engineering, architecture, aerospace engineering, and industrial design. The interdisciplinary projects of PowerWeb are typically associated with either of three problem domains: Grid Technology, Intelligence and Society. PowerWeb is not limited to electricity: it bridges heat, gas, and other types of energy with markets, industrial processes, transport, and the built environment, serving as a singular entry point for industry to the University's knowledge. Via its Industry Advisory Board, a steady link to business owners, manufacturers, and energy system operators is provided.

This authoritative text/reference presents a review of the history, current status, and potential future directions of computational biology in molecular evolution. Gathering together the unique insights of an international selection of prestigious researchers, this must-read volume examines the latest developments in the field, the challenges that remain, and the new avenues emerging from the growing influx of sequence data. These viewpoints build upon the pioneering work of David Sankoff, one of the founding fathers of computational biology, and mark the 50th anniversary of his first scientific article. The broad spectrum of rich contributions in this essential collection will appeal to all computer scientists, mathematicians and biologists involved in comparative genomics, phylogenetics and related areas.

This book presents comprehensive experimental, numerical, and theoretical research on projectile impact analysis, such as the rigid projectile penetration/perforation of concrete and metallic targets, and shaped-charge-formed projectile and jet penetrations. Concrete and metal materials are widely used in protective structures in both civil engineering and armored vehicles, such as military fortifications, underground shelters, infantry fighting vehicles, and tanks, which are designed to withstand intentional or accidental impact loadings caused by projectiles and fragments, and the responses of these targets under projectile impact have been a topic of discussion for several decades. Written for researchers and engineers working in the fields of protective structures and high-speed penetration mechanics, the book is also a valuable reference for senior undergraduate and postgraduate students majoring in defense engineering, terminal ballistics and other related fields.

At the intersection of astronautics, computer science, and social science, this book introduces the challenges and insights associated with computer simulation of human society in outer space, and of the dynamics of terrestrial enthusiasm for space exploration. Never before have so many dynamic representations of space-related social systems existed, some deeply analyzing the logical implications of social-scientific theories, and others open for experience by the general public as computer-generated virtual worlds. Fascinating software ranges from multi-agent artificial intelligence models of civilization, to space-oriented massively multiplayer online games, to educational programs suitable for schools or even for the world's space exploration agencies. At the present time, when actual forays by humans into space are scarce, computer simulations of space societies are an excellent way to prepare for a renaissance of exploration beyond the bounds of Earth.

The methods considered in the 7th conference on "Finite Volumes for Complex Applications" (Berlin, June 2014) have properties which offer distinct advantages for a number of applications. The second volume of the proceedings covers reviewed contributions reporting successful applications in the fields of fluid dynamics, magnetohydrodynamics, structural analysis, nuclear physics, semiconductor theory and other topics.

The finite volume method in its various forms is a space discretization technique for partial differential equations based on the fundamental physical principle of conservation. Recent decades have brought significant success in the theoretical understanding of the method. Many finite volume methods preserve further qualitative or asymptotic properties, including maximum principles, dissipativity, monotone decay of free energy, and asymptotic stability. Due to these properties, finite volume methods belong to the wider class of compatible discretization methods, which preserve qualitative properties of continuous problems at the discrete level. This structural approach to the discretization of partial differential equations becomes particularly important for multiphysics and multiscale applications.

Researchers, PhD and masters level students in numerical analysis, scientific computing and related fields such as partial differential equations will find this volume useful, as will engineers working in numerical modeling and simulations.

This book presents in-depth coverage of laboratory experiments, theories, modeling techniques, and practices for the analysis and design of rock slopes in complex geological settings. It addresses new concepts in connection with the kinematical element method, discontinuity kinematical element method, integrated karst cave stochastic model-limit equilibrium method, improved strength reduction method, and fracture mechanics method, taking into account the relevant geological features. The book is chiefly intended as a reference guide for geotechnical engineering and engineering geology professionals, and as a textbook for related graduate courses.

This book provides the state of the art in the simulation and gaming study field by systematically collecting excellent papers presented at the 46th International Simulation and Gaming Association annual conference held in Kyoto 17-25 July 2015. Simulation and gaming has been used in a wide variety of areas ranging from early childhood education and school-age children, universities, and professional education, to policy exploration and social problem solving. Moreover, it now been drastically changing its features in the Internet Of Things (IOT) society while taking over a wide variety of aliases, such as serious games and gamification. Most of the papers on which this book's chapters are based were written by academic researchers, both up-and-coming and well known. In addition, simulation and gaming is a translational system science going from theory to clinical cross-disciplinary topics. With this book, therefore, graduate students and higher-level researchers, educators, and practitioners can become familiar with the state-of-the-art academic research on simulation and gaming in the network society of the twenty-first century.

Evolutionary models (e.g genetic algorithms, artificial life) are emerging as an important new tool for geographic information systems for a number of reasons. First, they are highly appropriate for modelling geographic phenomena; second, geographical problems are often spatially separate (broken down into logical or regional problems), and evolutionary algorithms can exploit this structure; and finally, the ability to store, mainipulate, and visualize spatial data has increased to the point that space-time attribute databases can be easily handled. This book is proposed to serve as a guide to the evolutionary modelling of spatial phenomena.

Computer simulations help advance climatology, astrophysics, and other scientific disciplines. They are also at the crux of several high-profile cases of science in the news. How do simulation scientists, with little or no direct observations, make decisions about what to represent? What is the nature of simulated evidence, and how do we evaluate its strength? Aimee Kendall Roundtree suggests answers in Computer Simulation, Rhetoric, and the Scientific Imagination. She interprets simulations in the sciences by uncovering the argumentative strategies that underpin the production and dissemination of simulated findings. She also explains how subjective and social influences do not diminish simulations' virtue or power to represent the real thing. Along the way, Roundtree situates computer simulations within the scientific imagination alongside paradoxes, thought experiments, and metaphors. A cogent rhetorical analysis, Computer Simulation, Rhetoric, and the Scientific Imagination engages scholars of the rhetoric of science, technology, and new and digital media, but it is also accessible to the general public interested in debates over hurricane preparedness and climate change.

This thesis provides a systematic and integral answer to an open problem concerning the universality of dynamic fuzzy controllers. It presents a number of novel ideas and approaches to various issues including universal function approximation, universal fuzzy models, universal fuzzy stabilization controllers, and universal fuzzy integral sliding mode controllers. The proposed control design criteria can be conveniently verified using the MATLAB toolbox. Moreover, the thesis provides a new, easy-to-use form of fuzzy variable structure control. Emphasis is given to the point that, in the context of deterministic/stochastic systems in general, the authors are in fact discussing non-affine nonlinear systems using a class of generalized T-S fuzzy models, which offer considerable potential in a wide range of applications.

Simulation of ODE/PDE Models with MATLAB(r), OCTAVE and SCILAB shows the reader how to exploit a fuller array of numerical methods for the analysis of complex scientific and engineering systems than is conventionally employed. The book is dedicated to numerical simulation of distributed parameter systems described by mixed systems of algebraic equations, ordinary differential equations (ODEs) and partial differential equations (PDEs). Special attention is paid to the numerical method of lines (MOL), a popular approach to the solution of time-dependent PDEs, which proceeds in two basic steps: spatial discretization and time integration.

Besides conventional finite-difference and element techniques, more advanced spatial-approximation methods are examined in some detail, including nonoscillatory schemes and adaptive-grid approaches. A MOL toolbox has been developed within MATLAB(r)/OCTAVE/SCILAB. In addition to a set of spatial approximations and time integrators, this toolbox includes a collection of application examples, in specific areas, which can serve as templates for developing new programs.

Simulation of ODE/PDE Models with MATLAB(r), OCTAVE and SCILAB provides a practical introduction to some advanced computational techniques for dynamic system simulation, supported by many worked examples in the text, and a collection of codes available for download from the book s page at www.springer.com. This text is suitable for self-study by practicing scientists and engineers and as a final-year undergraduate course or at the graduate level.

This book constitutes the refereed post-proceedings of the 7th IFIP WG 5.5 International Precision Assembly Seminar, IPAS 2014, held in Chamonix, France, in February 2014. The 20 revised full papers were carefully reviewed and selected from numerous submissions. The papers cover the following topics: micro-assembly processes and systems ranging from desktop factory automation and packaging of MEMS to self-assembly processes and platforms; handling and manipulation, including flexible gripper systems, fixturing and high precision actuators; tolerance management and error-compensation techniques applied at different scales of precision assembly; metrology and quality control; intelligent assembly control; process selection, modelling and planning.

The book presents a snapshot of the state-of-art in the field of turbulence modeling and covers the latest developments concerning direct numerical simulations, large eddy simulations, compressible turbulence, coherent structures, two-phase flow simulation and other related topics. It provides readers with a comprehensive review of both theory and applications, describing in detail the authors own experimental results. The book is based on the proceedings of the third Turbulence and Interactions Conference (TI 2012), which was held on June 11-14 in La Saline-les-Bains, La Reunion, France and includes both keynote lectures and outstanding contributed papers presented at the conference. This multifaceted collection, which reflects the conferences emphasis on the interplay of theory, experiments and computing in the process of understanding and predicting the physics of complex flows and solving related engineering problems, offers a practice-oriented guide for students, researchers and professionals in the field of computational fluid dynamics, turbulence modeling and related areas.

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Software, Animation and the Moving Image brings a unique perspective to the study of computer-generated animation by placing interviews undertaken with animators alongside an analysis of the user interface of animation software. Wood develops a novel framework for considering computer-generated images found in visual effects and animations.

This book is the first to comprehensively cover research methods for building occupant behavior. As this is of growing importance for building design and for building performance optimization, the book aims to provide a sound scientific basis for experimental studies in this field. It introduces the reader to fundamental questions about the topic and unfolds the different fields related to occupant actions and comfort. This is followed by more general questions about developing an appropriate research method and experimental design. A comprehensive overview of sensors for monitoring environmental and also behavioral and action-related quantities helps to set up an experiment. In this context, different experimental environments and data collection methods (in-situ, laboratories, surveys) are introduced and discussed in terms of their suitability for the respective research question. Furthermore, data management and reporting is addressed. The book concludes with fundamental challenges in conducting occupant studies, with chapters on ground truth, ethics and privacy.

The "active image" refers to the operative nature of images, thus capturing the vast array of "actions" that images perform. This volume features essays that present a new approach to image theory. It explores the many ways images become active in architecture and engineering design processes and how, in the age of computer-based modeling, images play an indispensable role. The contributors examine different types of images, be they pictures, sketches, renderings, maps, plans, and photographs; be they analog or digital, planar or three-dimensional, ephemeral, realistic or imaginary. Their essays investigate how images serve as means of representing, as tools for thinking and reasoning, as ways of imagining the inexistent, as means of communicating and conveying information and how images may also perform functions and have an agency in their own. The essays discuss the role of images from the perspective of philosophy, theory and history of architecture, history of science, media theory, cognitive sciences, design studies, and visual studies, offering a multidisciplinary approach to imagery and showing the various methodologies and interpretations in current research. In addition, they offer valuable insight to better understand how images operate and function in the arts and sciences in general.