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Books > Business & Economics > Business & management > Sales & marketing > Customer services

WOW!Factor - Mind-Blowing Client Experiences Can Be Your Biggest Competitive Advantage (Paperback): Tammy Fink WOW!Factor - Mind-Blowing Client Experiences Can Be Your Biggest Competitive Advantage (Paperback)
Tammy Fink
R519 Discovery Miles 5 190 Ships in 18 - 22 working days
Dentistry Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Dentistry Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R383 Discovery Miles 3 830 Ships in 18 - 22 working days
How to Start a Telephone Answering Service (Paperback): Peter Lyle Dehaan How to Start a Telephone Answering Service (Paperback)
Peter Lyle Dehaan
R506 Discovery Miles 5 060 Ships in 18 - 22 working days
The Constant Customer (Paperback): Rose Sloat, Darryl Doane The Constant Customer (Paperback)
Rose Sloat, Darryl Doane
R576 Discovery Miles 5 760 Ships in 18 - 22 working days
Customer Tells - Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals (Paperback): Marty... Customer Tells - Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals (Paperback)
Marty Seldman, John Futterknecht, Ben Sorensen
R472 Discovery Miles 4 720 Ships in 18 - 22 working days
Red Hot Customer Experience - Challenges Your Business Will Face in the Next Normal (And How to Overcome Them!)) (Paperback):... Red Hot Customer Experience - Challenges Your Business Will Face in the Next Normal (And How to Overcome Them!)) (Paperback)
Lisbeth Calandrino
R614 Discovery Miles 6 140 Ships in 18 - 22 working days
The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback): Jeff Toister The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback)
Jeff Toister
R394 Discovery Miles 3 940 Ships in 18 - 22 working days
Construction Professionals Are Coloring Outside the Lines (Paperback): Jeff Tobe M Ed Construction Professionals Are Coloring Outside the Lines (Paperback)
Jeff Tobe M Ed; As told to Doug J Pruitt
R514 Discovery Miles 5 140 Ships in 18 - 22 working days
Walking the Design for Six Sigma Bridge with Your Customer (Paperback): Carl Cordy Walking the Design for Six Sigma Bridge with Your Customer (Paperback)
Carl Cordy
R1,287 Discovery Miles 12 870 Ships in 18 - 22 working days
The Little Customer Service Book - A Common Sense Guide to Helping People (Paperback): Rick Grassi The Little Customer Service Book - A Common Sense Guide to Helping People (Paperback)
Rick Grassi; Illustrated by Judah Dobin
R238 R219 Discovery Miles 2 190 Save R19 (8%) Ships in 18 - 22 working days
Cracking the CRM Code - How to Prevent Failures in Buying, Implementing and Using CRM (Paperback): Limesh Parekh Cracking the CRM Code - How to Prevent Failures in Buying, Implementing and Using CRM (Paperback)
Limesh Parekh
R393 Discovery Miles 3 930 Ships in 18 - 22 working days
Client Record Book - 120 Customers Full Page, New And Improved Design, Alphabetical Order, Great Gift For All Small Business... Client Record Book - 120 Customers Full Page, New And Improved Design, Alphabetical Order, Great Gift For All Small Business Owners, Abstract Cover (Large print, Paperback, Large type / large print edition)
Milliie Zoes
R299 Discovery Miles 2 990 Ships in 18 - 22 working days
Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior (Paperback): Ana Maria Soares, Maher Georges Elmashhara Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior (Paperback)
Ana Maria Soares, Maher Georges Elmashhara
R4,617 Discovery Miles 46 170 Ships in 18 - 22 working days

Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

EARN TRUST By Changing Selling Into Helping - Practical Tips for Client Development & Networking (Paperback): James W Barratt EARN TRUST By Changing Selling Into Helping - Practical Tips for Client Development & Networking (Paperback)
James W Barratt
R269 Discovery Miles 2 690 Ships in 18 - 22 working days
My favorite customers - Entry of sales orders, practical for filling in - Design: Cool cats (Paperback): Gerda Wagner My favorite customers - Entry of sales orders, practical for filling in - Design: Cool cats (Paperback)
Gerda Wagner
R219 Discovery Miles 2 190 Ships in 18 - 22 working days
The WOW moments MMagic - Customer Care as the starting tip to an inverted pyramid (Paperback): Krishna Mohan Avancha The WOW moments MMagic - Customer Care as the starting tip to an inverted pyramid (Paperback)
Krishna Mohan Avancha
R151 Discovery Miles 1 510 Ships in 18 - 22 working days
Guidebook - How To Write A Business Letter Of Introduction: Formal letters made easy! How To Introduce Your Business To... Guidebook - How To Write A Business Letter Of Introduction: Formal letters made easy! How To Introduce Your Business To Potential Customers (Paperback)
Martha Begley Schade
R242 Discovery Miles 2 420 Ships in 18 - 22 working days
Unleashing the Chief Moment Officers - Reliably Giving the Gift of Exceptional Experiences (Paperback): Diane S Hopkins Unleashing the Chief Moment Officers - Reliably Giving the Gift of Exceptional Experiences (Paperback)
Diane S Hopkins
R399 Discovery Miles 3 990 Ships in 18 - 22 working days
Visitor Log Book - Guest Register, Visitors Sign In, Name, Date, Time, Business, Guests Contact Tracing, Vacation Home, Journal... Visitor Log Book - Guest Register, Visitors Sign In, Name, Date, Time, Business, Guests Contact Tracing, Vacation Home, Journal (Paperback)
Amy Newton
R530 Discovery Miles 5 300 Ships in 18 - 22 working days
5 Step Handbook to a Superior Customer Service Mindset - 5 basic steps for anyone serious about excelling in customer service... 5 Step Handbook to a Superior Customer Service Mindset - 5 basic steps for anyone serious about excelling in customer service (Paperback)
Sara Haggett
R192 Discovery Miles 1 920 Ships in 18 - 22 working days
Opening Day - A Big Idea in a Little Book (Paperback): Edward M Riley Opening Day - A Big Idea in a Little Book (Paperback)
Edward M Riley
R168 Discovery Miles 1 680 Ships in 18 - 22 working days
Happy Customers Faster Cash Taiwan Edition - The All-You-Need-To-Know Guide to Effective Communication in Credit Management and... Happy Customers Faster Cash Taiwan Edition - The All-You-Need-To-Know Guide to Effective Communication in Credit Management and Fcrm (Paperback)
Marcel Wiedenbrugge, Alexander Lo, Cliff Wynn
R509 Discovery Miles 5 090 Ships in 18 - 22 working days
Don't Shoot the Customer (Paperback): Derek Warinner, Lorraine Guerra Don't Shoot the Customer (Paperback)
Derek Warinner, Lorraine Guerra
R384 Discovery Miles 3 840 Ships in 18 - 22 working days
'24/7' - Multi-Cultural Workers Find Diversity Recipe to Heal A Troubled World (Paperback): Jackie L Chase '24/7' - Multi-Cultural Workers Find Diversity Recipe to Heal A Troubled World (Paperback)
Jackie L Chase
R850 R770 Discovery Miles 7 700 Save R80 (9%) Ships in 18 - 22 working days
How Retail Workers Swear Coloring Book - A Funny, Irreverent, Clean Swear Word Retail Worker Coloring Book Gift Idea... How Retail Workers Swear Coloring Book - A Funny, Irreverent, Clean Swear Word Retail Worker Coloring Book Gift Idea (Paperback)
Coloring Crew
R210 Discovery Miles 2 100 Ships in 18 - 22 working days
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