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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Lessons from the Dead - Breathing Life into Customer Service (Paperback): Nikki McQueen, John McQueen Lessons from the Dead - Breathing Life into Customer Service (Paperback)
Nikki McQueen, John McQueen
R497 Discovery Miles 4 970
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Winning the Customer - Understanding the mind of the customer (Paperback): Cary Jon Cavitt Winning the Customer - Understanding the mind of the customer (Paperback)
Cary Jon Cavitt
R360 Discovery Miles 3 600
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Driving Your Income - How to Maximize Your Income as a Professional Chauffeur (Paperback): Kenneth James Lucci Driving Your Income - How to Maximize Your Income as a Professional Chauffeur (Paperback)
Kenneth James Lucci
R491 R435 Discovery Miles 4 350 Save R56 (11%)
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Happy Customers Faster Cash Greece edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Greece edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Panos Psomas
R478 Discovery Miles 4 780
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Municipality Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Municipality Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730
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Retail The Second-Oldest Profession - 7 Timeless Principles to WIN in Retail Today (Paperback): Flora Delaney Retail The Second-Oldest Profession - 7 Timeless Principles to WIN in Retail Today (Paperback)
Flora Delaney
R473 R404 Discovery Miles 4 040 Save R69 (15%)
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7 Dumb Things We All Say - Smart Ways to Improve Every Relationship (Paperback): Greg Alcorn 7 Dumb Things We All Say - Smart Ways to Improve Every Relationship (Paperback)
Greg Alcorn
R479 Discovery Miles 4 790
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Give Yourself A Number-The CUSTOMER LOYALTY Advantage - "Want better customer outcomes? It's as easy as counting to 10"... Give Yourself A Number-The CUSTOMER LOYALTY Advantage - "Want better customer outcomes? It's as easy as counting to 10" (Paperback)
Dennis Koci
R350 Discovery Miles 3 500
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Leadership Lessons Learned From Our Mentors - Time-Honoured Values That Are Shaping the Utility Customer Experience of the... Leadership Lessons Learned From Our Mentors - Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future (Hardcover)
David J McKendry
R1,048 Discovery Miles 10 480
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The Journey to WOW - The Path to Outstanding Customer Experience and Loyalty (Paperback): Shaun Belding The Journey to WOW - The Path to Outstanding Customer Experience and Loyalty (Paperback)
Shaun Belding
R434 R368 Discovery Miles 3 680 Save R66 (15%)
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Make ME Feel Special! - Idea-rich customer service strategies (Paperback): Bob 'Idea Man' Hooey Make ME Feel Special! - Idea-rich customer service strategies (Paperback)
Bob 'Idea Man' Hooey
R589 Discovery Miles 5 890
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The KISS Theory - Developing A Lunch and Learn: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Developing A Lunch and Learn: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R355 Discovery Miles 3 550
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The KISS Theory - Getting it Done Administrative Support: Keep It Strategically Simple "A simple approach to personal and... The KISS Theory - Getting it Done Administrative Support: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R366 Discovery Miles 3 660
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The KISS Theory - Basics of Business Writing: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Basics of Business Writing: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R361 Discovery Miles 3 610
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The KISS Theory - Change Management: Keep It Strategically Simple "A simple approach to personal and professional development."... The KISS Theory - Change Management: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R356 Discovery Miles 3 560
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The KISS Theory - Developing Corporate Behavior: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Developing Corporate Behavior: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R358 Discovery Miles 3 580
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Customer-Driven Process Improvement - A Practical Guide (Paperback): Sorin Dumitrascu Customer-Driven Process Improvement - A Practical Guide (Paperback)
Sorin Dumitrascu
R569 Discovery Miles 5 690
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Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback): Scott Ingram Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback)
Scott Ingram; Foreword by Lee Bartlett
R533 Discovery Miles 5 330
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The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R374 Discovery Miles 3 740
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The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R359 Discovery Miles 3 590
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Lifelong Loyal Clients - How Smart Professionals Turn Relationships Into Revenues (Paperback): Deb Brown Lifelong Loyal Clients - How Smart Professionals Turn Relationships Into Revenues (Paperback)
Deb Brown
R479 Discovery Miles 4 790
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Giving Successful Presentations - A Practical Guide (Paperback): Sorin Dumitrascu Giving Successful Presentations - A Practical Guide (Paperback)
Sorin Dumitrascu
R423 Discovery Miles 4 230
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Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback): Sean McDade Phd Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback)
Sean McDade Phd
R451 Discovery Miles 4 510
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The Art and Science of Building Customer Trust - How to Fast-Track Trust and Earn New, Repeat and Referral Business... The Art and Science of Building Customer Trust - How to Fast-Track Trust and Earn New, Repeat and Referral Business (Paperback)
David Penglase
R523 Discovery Miles 5 230
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It's Always Your Move - Purposeful Progress for Corporate Career Women (Paperback): Kay White It's Always Your Move - Purposeful Progress for Corporate Career Women (Paperback)
Kay White
R386 R328 Discovery Miles 3 280 Save R58 (15%)
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Superstar Customer Service - 200+ Customer Service Tips To Help You (Paperback): Basil O'Hagan
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Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
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Handbook of Research on Customer Loyalty (Hardcover): Debbie I. Keeling, Ko De Ruyter, David Cox
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Subscription Marketing - Strategies for Nurturing Customers in a World of Churn (Hardcover, 3rd ed.): Anne Janzer
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