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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Great Hotel Service - 101 Ways to Create Great Customer Service and Experience in the Hospitality Industry (Paperback): Orkun... Great Hotel Service - 101 Ways to Create Great Customer Service and Experience in the Hospitality Industry (Paperback)
Orkun Avkan
R402 Discovery Miles 4 020 Ships in 18 - 22 working days
The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback): Miriam... The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback)
Miriam Steketee
R331 R313 Discovery Miles 3 130 Save R18 (5%) Ships in 18 - 22 working days
Client Record Book - 120 Customers Full Page, New And Improved Design, Alphabetical Order, Great Gift For All Small Business... Client Record Book - 120 Customers Full Page, New And Improved Design, Alphabetical Order, Great Gift For All Small Business Owners, Abstract Cover (Large print, Paperback, Large type / large print edition)
Milliie Zoes
R299 Discovery Miles 2 990 Ships in 18 - 22 working days
Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback): Scott Ingram Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback)
Scott Ingram; Foreword by Lee Bartlett
R536 Discovery Miles 5 360 Ships in 18 - 22 working days
Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback): Douglas... Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback)
Douglas Wright
R266 Discovery Miles 2 660 Ships in 18 - 22 working days
Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback): Kevin Hairston Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback)
Kevin Hairston
R298 Discovery Miles 2 980 Ships in 18 - 22 working days
The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback): Jeff Toister The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback)
Jeff Toister
R394 Discovery Miles 3 940 Ships in 18 - 22 working days
Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback): Mark Bares Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback)
Mark Bares
R248 Discovery Miles 2 480 Ships in 18 - 22 working days
Day Trading Strategies - 2 books in 1: Master the best methods to sistematically generate passive income. Learn how to trade... Day Trading Strategies - 2 books in 1: Master the best methods to sistematically generate passive income. Learn how to trade for a living as a pro and get positive ROI in 7 days with options and forex (Paperback)
Mark Broker
R352 Discovery Miles 3 520 Ships in 18 - 22 working days
Aloha Financial Advising - Doing Good to Do Better for Your Clients and Yourself (Paperback): Stephen Kagawa Aloha Financial Advising - Doing Good to Do Better for Your Clients and Yourself (Paperback)
Stephen Kagawa
R374 R352 Discovery Miles 3 520 Save R22 (6%) Ships in 18 - 22 working days
10 Things an Organization Does to Block Customers - And How to Remove the Blocks to Unblock the Customers (Paperback): Yaqub Ali 10 Things an Organization Does to Block Customers - And How to Remove the Blocks to Unblock the Customers (Paperback)
Yaqub Ali
R249 Discovery Miles 2 490 Ships in 18 - 22 working days
That Bad Review - How to Turn 1-Star Reviews Into a 5-Star Business (Paperback): Adrian Easdown That Bad Review - How to Turn 1-Star Reviews Into a 5-Star Business (Paperback)
Adrian Easdown; Cover design or artwork by Jo Hunt; Edited by Kristy Bushnell
R484 R448 Discovery Miles 4 480 Save R36 (7%) Ships in 18 - 22 working days
Simple Keys to Customer Service Efficiency (Paperback): Dr Chidi M Kalu Simple Keys to Customer Service Efficiency (Paperback)
Dr Chidi M Kalu
R470 Discovery Miles 4 700 Ships in 18 - 22 working days
7 Practical Steps To Thriving In The Marketplace - : Covid-19 Era And Beyond. (Paperback): Dele Arogundade 7 Practical Steps To Thriving In The Marketplace - : Covid-19 Era And Beyond. (Paperback)
Dele Arogundade
R241 Discovery Miles 2 410 Ships in 18 - 22 working days
Lights! Camera! Action! - Business Operational Excellence Through the Lens of Live Theatre (Paperback): Marc Haine Lights! Camera! Action! - Business Operational Excellence Through the Lens of Live Theatre (Paperback)
Marc Haine; Foreword by Andrew Lacanienta
R558 R513 Discovery Miles 5 130 Save R45 (8%) Ships in 18 - 22 working days
Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback): Donna Weber Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback)
Donna Weber
R418 R392 Discovery Miles 3 920 Save R26 (6%) Ships in 18 - 22 working days
Color Their World - The Art of Creating Strong Customer Loyalty (Paperback): Marilyn Suttle Color Their World - The Art of Creating Strong Customer Loyalty (Paperback)
Marilyn Suttle
R241 Discovery Miles 2 410 Ships in 18 - 22 working days
Achieving Peak Sales Performance for Optimal Business Value and Sustainability (Paperback): Carlton Brown Achieving Peak Sales Performance for Optimal Business Value and Sustainability (Paperback)
Carlton Brown
R5,110 Discovery Miles 51 100 Ships in 18 - 22 working days

Businesses today face many obstacles, but one major hurdle is optimizing sales performance and achieving peak levels of execution. In recent years, there has been a significant decline in sales performance among businesses internationally. Many professionals attribute this disparity to the lack of attention towards certain business techniques including "Sales Peak Performance" and "Business to Business." Strategies like this lack empirical validity and further investigation on the implementation of these approaches could significantly impact the business world. Achieving Peak Sales Performance for Optimal Business Value and Sustainability is a collection of innovative research on the methods and applications of various elements that influence sales peak performance including personal, organizational, and symbiotic determinants. While highlighting topics including emotional intelligence, personal branding, and customer relationship management, this book is ideally designed for sales professionals, directors, advertisers, managers, researchers, students, and academicians seeking current research on insights and advancements of business sustainability and sales peak performance.

My Suite A$$! - Surviving: Chaos, Critics & Crazies (Paperback): Tammy Mayhew My Suite A$$! - Surviving: Chaos, Critics & Crazies (Paperback)
Tammy Mayhew
R437 Discovery Miles 4 370 Ships in 18 - 22 working days
Digital Delight - Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences... Digital Delight - Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences (Paperback)
Greg Kihlstroem
R349 Discovery Miles 3 490 Ships in 18 - 22 working days
Get Your Stuff and Get Out! - Why Customer Service Sucks and How We Can Make It Great Again! (Paperback): Bryan Horn Get Your Stuff and Get Out! - Why Customer Service Sucks and How We Can Make It Great Again! (Paperback)
Bryan Horn
R379 Discovery Miles 3 790 Ships in 18 - 22 working days
Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior (Paperback): Ana Maria Soares, Maher Georges Elmashhara Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior (Paperback)
Ana Maria Soares, Maher Georges Elmashhara
R4,617 Discovery Miles 46 170 Ships in 18 - 22 working days

Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback): Cherilynn Castleman What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback)
Cherilynn Castleman
R426 R396 Discovery Miles 3 960 Save R30 (7%) Ships in 18 - 22 working days
The Seven Pillars of Customer Success - A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback):... The Seven Pillars of Customer Success - A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback)
Wayne Mcculloch
R482 R457 Discovery Miles 4 570 Save R25 (5%) Ships in 18 - 22 working days
Never, Ever, Ever Lose a Client (Worth Keeping) - Keeping the clients that you can't afford to lose - leaving the ones you... Never, Ever, Ever Lose a Client (Worth Keeping) - Keeping the clients that you can't afford to lose - leaving the ones you can't afford to keep. (Paperback)
John Gamble, Steve Wurzbacher
R438 Discovery Miles 4 380 Ships in 18 - 22 working days
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