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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Being the Leader People Want to Follow - Real leaders win the hearts of those they serve (Paperback): Cary Jon Cavitt Being the Leader People Want to Follow - Real leaders win the hearts of those they serve (Paperback)
Cary Jon Cavitt
R390 Discovery Miles 3 900
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Ships in 18 - 22 working days
Helping Customers Win - Customer Success Insights (Paperback): Piyush Agrawal Helping Customers Win - Customer Success Insights (Paperback)
Piyush Agrawal
R394 Discovery Miles 3 940
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Ships in 18 - 22 working days
Lessons from the Dead - Breathing Life into Customer Service (Paperback): Nikki McQueen, John McQueen Lessons from the Dead - Breathing Life into Customer Service (Paperback)
Nikki McQueen, John McQueen
R505 Discovery Miles 5 050
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Winning the Customer - Understanding the mind of the customer (Paperback): Cary Jon Cavitt Winning the Customer - Understanding the mind of the customer (Paperback)
Cary Jon Cavitt
R370 Discovery Miles 3 700
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Ships in 18 - 22 working days
HubSpot CRM Simplified - Win more customers, grow your business and make more money with HubSpot CRM (Paperback): Ramanathan J HubSpot CRM Simplified - Win more customers, grow your business and make more money with HubSpot CRM (Paperback)
Ramanathan J
R301 Discovery Miles 3 010
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Ships in 18 - 22 working days
Municipality Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Municipality Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R383 Discovery Miles 3 830
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Ships in 18 - 22 working days
Happy Customers Faster Cash Greece edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Greece edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Panos Psomas
R489 Discovery Miles 4 890
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Ships in 18 - 22 working days
Give Yourself A Number-The CUSTOMER LOYALTY Advantage - "Want better customer outcomes? It's as easy as counting to 10"... Give Yourself A Number-The CUSTOMER LOYALTY Advantage - "Want better customer outcomes? It's as easy as counting to 10" (Paperback)
Dennis Koci
R359 Discovery Miles 3 590
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Ships in 18 - 22 working days
Natural Business Development - Unleash your people's potential to spot opportunities, develop new business and grow... Natural Business Development - Unleash your people's potential to spot opportunities, develop new business and grow revenue (Paperback)
Isobel Rimmer
R464 Discovery Miles 4 640
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10 Things an Organization Does to Block Customers - And How to Remove the Blocks to Unblock the Customers (Paperback): Yaqub Ali 10 Things an Organization Does to Block Customers - And How to Remove the Blocks to Unblock the Customers (Paperback)
Yaqub Ali
R226 Discovery Miles 2 260
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Ships in 18 - 22 working days
Make ME Feel Special! - Idea-rich customer service strategies (Paperback): Bob 'Idea Man' Hooey Make ME Feel Special! - Idea-rich customer service strategies (Paperback)
Bob 'Idea Man' Hooey
R585 Discovery Miles 5 850
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Ships in 18 - 22 working days
Subscription Marketing - Strategies for Nurturing Customers in a World of Churn (Paperback, 3rd ed.): Anne Janzer Subscription Marketing - Strategies for Nurturing Customers in a World of Churn (Paperback, 3rd ed.)
Anne Janzer; Foreword by Robble Kellman Baxter
R424 R397 Discovery Miles 3 970 Save R27 (6%)
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Ships in 18 - 22 working days
Customer Service Essentials - Lessons for Africa and Beyond (Paperback): Robert E Hinson, Ogechi Adeola, Kojo Oppong Nkrumah,... Customer Service Essentials - Lessons for Africa and Beyond (Paperback)
Robert E Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinarare, Kwame Adom, …
R1,445 Discovery Miles 14 450
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Ships in 18 - 22 working days

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

The KISS Theory - Developing A Lunch and Learn: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Developing A Lunch and Learn: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R365 Discovery Miles 3 650
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Ships in 18 - 22 working days
The KISS Theory - Developing Corporate Behavior: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Developing Corporate Behavior: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R367 Discovery Miles 3 670
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Ships in 18 - 22 working days
The KISS Theory - Getting it Done Administrative Support: Keep It Strategically Simple "A simple approach to personal and... The KISS Theory - Getting it Done Administrative Support: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R376 Discovery Miles 3 760
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Ships in 18 - 22 working days
The KISS Theory - Basics of Business Writing: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Basics of Business Writing: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R371 Discovery Miles 3 710
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Ships in 18 - 22 working days
The KISS Theory - Change Management: Keep It Strategically Simple "A simple approach to personal and professional development."... The KISS Theory - Change Management: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R366 Discovery Miles 3 660
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Ships in 18 - 22 working days
Customer-Driven Process Improvement - A Practical Guide (Paperback): Sorin Dumitrascu Customer-Driven Process Improvement - A Practical Guide (Paperback)
Sorin Dumitrascu
R565 Discovery Miles 5 650
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Ships in 18 - 22 working days
The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R368 Discovery Miles 3 680
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Ships in 18 - 22 working days
The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R384 Discovery Miles 3 840
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Ships in 18 - 22 working days
Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback): Scott Ingram Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback)
Scott Ingram; Foreword by Lee Bartlett
R536 Discovery Miles 5 360
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Ships in 18 - 22 working days
Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback): Sean McDade Phd Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback)
Sean McDade Phd
R462 Discovery Miles 4 620
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Ships in 18 - 22 working days
Giving Successful Presentations - A Practical Guide (Paperback): Sorin Dumitrascu Giving Successful Presentations - A Practical Guide (Paperback)
Sorin Dumitrascu
R434 Discovery Miles 4 340
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Ships in 18 - 22 working days
From Fury to Faith - Decoding The Evolving Indian Customers (Paperback): Govind Kumar, Namita Sajeev From Fury to Faith - Decoding The Evolving Indian Customers (Paperback)
Govind Kumar, Namita Sajeev
R353 Discovery Miles 3 530
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Ships in 18 - 22 working days
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