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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Aloha Financial Advising - Doing Good to Do Better for Your Clients and Yourself (Paperback): Stephen Kagawa Aloha Financial Advising - Doing Good to Do Better for Your Clients and Yourself (Paperback)
Stephen Kagawa
R374 R352 Discovery Miles 3 520 Save R22 (6%) Ships in 18 - 22 working days
7 Customer Retention Tactics - For The Restaurateur (Paperback): Shirley Coello 7 Customer Retention Tactics - For The Restaurateur (Paperback)
Shirley Coello
R243 Discovery Miles 2 430 Ships in 18 - 22 working days
Simple Keys to Customer Service Efficiency (Paperback): Dr Chidi M Kalu Simple Keys to Customer Service Efficiency (Paperback)
Dr Chidi M Kalu
R470 Discovery Miles 4 700 Ships in 18 - 22 working days
Lights! Camera! Action! - Business Operational Excellence Through the Lens of Live Theatre (Paperback): Marc Haine Lights! Camera! Action! - Business Operational Excellence Through the Lens of Live Theatre (Paperback)
Marc Haine; Foreword by Andrew Lacanienta
R558 R513 Discovery Miles 5 130 Save R45 (8%) Ships in 18 - 22 working days
Color Their World - The Art of Creating Strong Customer Loyalty (Paperback): Marilyn Suttle Color Their World - The Art of Creating Strong Customer Loyalty (Paperback)
Marilyn Suttle
R241 Discovery Miles 2 410 Ships in 18 - 22 working days
Between Doormat & Diva - How Massage Therapists Can Find The Sweet Spot Between Service & Servitude (Paperback): Kelly Bowers,... Between Doormat & Diva - How Massage Therapists Can Find The Sweet Spot Between Service & Servitude (Paperback)
Kelly Bowers, Dee Vickers
R480 Discovery Miles 4 800 Ships in 18 - 22 working days
My Suite A$$! - Surviving: Chaos, Critics & Crazies (Paperback): Tammy Mayhew My Suite A$$! - Surviving: Chaos, Critics & Crazies (Paperback)
Tammy Mayhew
R437 Discovery Miles 4 370 Ships in 18 - 22 working days
Power Conversations - Creating First Impressions to Lasting Connections (Paperback): Dr Karen Jacobson Power Conversations - Creating First Impressions to Lasting Connections (Paperback)
Dr Karen Jacobson
R367 Discovery Miles 3 670 Ships in 18 - 22 working days
Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback): Donna Weber Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback)
Donna Weber
R418 R392 Discovery Miles 3 920 Save R26 (6%) Ships in 18 - 22 working days
Digital Delight - Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences... Digital Delight - Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences (Paperback)
Greg Kihlstroem
R349 Discovery Miles 3 490 Ships in 18 - 22 working days
Overthinking Don't Solve Your Problem - Manual of Positivity shift and Happiness effect, suitable for teens and adults... Overthinking Don't Solve Your Problem - Manual of Positivity shift and Happiness effect, suitable for teens and adults (Paperback)
Human Illustrations
R454 Discovery Miles 4 540 Ships in 18 - 22 working days
What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback): Cherilynn Castleman What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback)
Cherilynn Castleman
R426 R396 Discovery Miles 3 960 Save R30 (7%) Ships in 18 - 22 working days
The Seven Pillars of Customer Success - A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback):... The Seven Pillars of Customer Success - A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback)
Wayne Mcculloch
R482 R457 Discovery Miles 4 570 Save R25 (5%) Ships in 18 - 22 working days
Never, Ever, Ever Lose a Client (Worth Keeping) - Keeping the clients that you can't afford to lose - leaving the ones you... Never, Ever, Ever Lose a Client (Worth Keeping) - Keeping the clients that you can't afford to lose - leaving the ones you can't afford to keep. (Paperback)
John Gamble, Steve Wurzbacher
R438 Discovery Miles 4 380 Ships in 18 - 22 working days
Alive & Well! - The simplicity behind getting your customers' loyalty... and keeping it. (Paperback): Jose Antonio... Alive & Well! - The simplicity behind getting your customers' loyalty... and keeping it. (Paperback)
Jose Antonio Fernandez Carbajal; Lalo Duron
R399 Discovery Miles 3 990 Ships in 18 - 22 working days
Change the Way You Communicate - Why You Should. How You Can. (Paperback): Ken Haseley Change the Way You Communicate - Why You Should. How You Can. (Paperback)
Ken Haseley
R551 Discovery Miles 5 510 Ships in 18 - 22 working days
Customer Satisfaction - Its Not Just Your Promise, Its Your Business (Paperback): Anthony Haye Customer Satisfaction - Its Not Just Your Promise, Its Your Business (Paperback)
Anthony Haye; Chris W Bryan
R482 Discovery Miles 4 820 Ships in 18 - 22 working days
GigCX - Customer Service In The Twenty-First Century (Paperback): Terry Rybolt, Mark Hillary, Brian Pritchard GigCX - Customer Service In The Twenty-First Century (Paperback)
Terry Rybolt, Mark Hillary, Brian Pritchard
R255 Discovery Miles 2 550 Ships in 18 - 22 working days
A simple guide to Technical Sales and Field Application Engineering - Key steps, shortcuts, and tips for how to have a... A simple guide to Technical Sales and Field Application Engineering - Key steps, shortcuts, and tips for how to have a prosperous career in Sales Engineering (Paperback)
Russel Williamson
R520 Discovery Miles 5 200 Ships in 18 - 22 working days
Price-Forecasting Models for Chart Industries, Inc. GTLS Stock (Paperback): Ton Viet Ta Price-Forecasting Models for Chart Industries, Inc. GTLS Stock (Paperback)
Ton Viet Ta
R480 Discovery Miles 4 800 Ships in 18 - 22 working days
The Magic Touch - Positively Extraordinary Customer Service (Paperback): Billy Riggs The Magic Touch - Positively Extraordinary Customer Service (Paperback)
Billy Riggs; Edited by Tracey Jones
R351 R330 Discovery Miles 3 300 Save R21 (6%) Ships in 18 - 22 working days
In the Driving Seat of Customer Experience - with Customer Signals Management (Paperback): Zanna Van Der Aa In the Driving Seat of Customer Experience - with Customer Signals Management (Paperback)
Zanna Van Der Aa
R592 Discovery Miles 5 920 Ships in 18 - 22 working days
Strategies and Tools for Managing Connected Consumers (Paperback): Ree C. Ho Strategies and Tools for Managing Connected Consumers (Paperback)
Ree C. Ho
R5,874 Discovery Miles 58 740 Ships in 18 - 22 working days

Through the growing penetration of new technologies, online consumers can now share and collaborate amongst themselves while shopping online. As they receive information about products from media exposure and their collaboration with other consumers, it is critical for businesses to understand the social impact and influence of social and mobile commerce and how it can affect consumer habits. Strategies and Tools for Managing Connected Consumers provides emerging research exploring the techniques and impacts of new technologies deployed in today's digital marketplace as well as recent development and empirical research on consumer behavior. Featuring coverage on a broad range of topics such as social computing, virtual communities, and consumer management, this book is ideally designed for professionals, researchers, business managers, and students who want to improve their understanding of new strategies for conducting online business in networked environments.

Customer W.O.W. Ask Me How (Paperback): Gianna Clark Customer W.O.W. Ask Me How (Paperback)
Gianna Clark
R444 Discovery Miles 4 440 Ships in 18 - 22 working days
How To Remember Names & Faces - A Key to Successful Business Relationships (Paperback): Jacqueline Albright How To Remember Names & Faces - A Key to Successful Business Relationships (Paperback)
Jacqueline Albright
R380 Discovery Miles 3 800 Ships in 18 - 22 working days
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