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Books > Business & Economics > Business & management > Sales & marketing > Customer services

The Unconventional Thinking of Dominant Companies - The New Formula for Market Domination (Paperback): Jim Bramlett The Unconventional Thinking of Dominant Companies - The New Formula for Market Domination (Paperback)
Jim Bramlett
R447 Discovery Miles 4 470
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Corporate Gifts - All You Need to Know (Paperback): Anthony Ekanem Corporate Gifts - All You Need to Know (Paperback)
Anthony Ekanem
R277 Discovery Miles 2 770
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Hot CX - Customer Experience For Realists (Paperback): Andrew Stothert, Gary Moss Hot CX - Customer Experience For Realists (Paperback)
Andrew Stothert, Gary Moss
R395 Discovery Miles 3 950
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12 Steps to Excellence - How to Build a Great Team (Paperback): C. David Crouch 12 Steps to Excellence - How to Build a Great Team (Paperback)
C. David Crouch; Foreword by Stephen M.R. Covey
R458 Discovery Miles 4 580
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The Feel-Good Experience - Growing Your Physical Therapy Practice with 5-Star Customer Service (Paperback): Steven L Line The Feel-Good Experience - Growing Your Physical Therapy Practice with 5-Star Customer Service (Paperback)
Steven L Line
R637 Discovery Miles 6 370
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Natural Business Development - Unleash your people's potential to spot opportunities, develop new business and grow... Natural Business Development - Unleash your people's potential to spot opportunities, develop new business and grow revenue (Paperback)
Isobel Rimmer
R500 Discovery Miles 5 000
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Close the Back Door - Solutions for Retaining Residents in Multifamily Communities (Paperback): Elaine M Simpson Close the Back Door - Solutions for Retaining Residents in Multifamily Communities (Paperback)
Elaine M Simpson
R498 Discovery Miles 4 980
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Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback): Donna Weber Onboarding Matters - How Successful Companies Transform New Customers Into Loyal Champions (Paperback)
Donna Weber
R453 R426 Discovery Miles 4 260 Save R27 (6%)
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Happy Customers Faster Cash China Edition - A Practical Guide to Effective Communication & Practice in Credit Management... Happy Customers Faster Cash China Edition - A Practical Guide to Effective Communication & Practice in Credit Management (Paperback)
Marcel Wiedenbrugge, Alexander Lo, Cliff Wynn
R552 Discovery Miles 5 520
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The Influencer's Impact - Creating Connection and Community in Today's Digital Age. Six Simple Steps to Achieving the... The Influencer's Impact - Creating Connection and Community in Today's Digital Age. Six Simple Steps to Achieving the Income, Impact, and Influence You Want and Deserve (Paperback)
Randy Farias, Lori Greymont
R173 Discovery Miles 1 730
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Treat Your Clients Like Royalty - Improve the Client Experience and Dramatically Increase Your Income (Paperback): Raymond Aaron Treat Your Clients Like Royalty - Improve the Client Experience and Dramatically Increase Your Income (Paperback)
Raymond Aaron; Foreword by Loral Langemeier; Gregor Hočevar
R527 Discovery Miles 5 270
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How a Hashtag Changed the World - Stories, Lessons and Reflections from the #LinkedInLocal Movement (Paperback): Nicole... How a Hashtag Changed the World - Stories, Lessons and Reflections from the #LinkedInLocal Movement (Paperback)
Nicole Johnston, Anna McAfee
R444 Discovery Miles 4 440
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What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback): Cherilynn Castleman What's in the C.A.R.D.S.? - 5 Proven Strategies to Connect With Clients for Sales Success (Paperback)
Cherilynn Castleman
R462 R430 Discovery Miles 4 300 Save R32 (7%)
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Homo-Sapiens, 300,000 years of customer experience - The benefits that behavioural sciences can bring to business. (Paperback):... Homo-Sapiens, 300,000 years of customer experience - The benefits that behavioural sciences can bring to business. (Paperback)
Marc Van Rymenant
R820 Discovery Miles 8 200
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Great Hotel Service - 101 Ways to Create Great Customer Service and Experience in the Hospitality Industry (Paperback): Orkun... Great Hotel Service - 101 Ways to Create Great Customer Service and Experience in the Hospitality Industry (Paperback)
Orkun Avkan
R436 Discovery Miles 4 360
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The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback): Miriam... The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback)
Miriam Steketee
R360 R340 Discovery Miles 3 400 Save R20 (6%)
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook (Paperback):... BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook (Paperback)
Jonathan Pryce, Elaine Jackson, Bethan Bithell, Kath Grenyer 1
R594 Discovery Miles 5 940
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Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.

EARN TRUST By Changing Selling Into Helping - Practical Tips for Client Development & Networking (Paperback): James W Barratt EARN TRUST By Changing Selling Into Helping - Practical Tips for Client Development & Networking (Paperback)
James W Barratt
R292 Discovery Miles 2 920
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Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback): Douglas... Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback)
Douglas Wright
R289 Discovery Miles 2 890
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Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback): Kevin Hairston Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback)
Kevin Hairston
R324 Discovery Miles 3 240
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The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback): Jeff Toister The Guaranteed Customer Experience - How to Win Customers by Keeping Your Promises (Paperback)
Jeff Toister
R428 Discovery Miles 4 280
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Change the Way You Communicate - Why You Should. How You Can. (Paperback): Ken Haseley Change the Way You Communicate - Why You Should. How You Can. (Paperback)
Ken Haseley
R591 Discovery Miles 5 910
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Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback): Mark Bares Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback)
Mark Bares
R270 Discovery Miles 2 700
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How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit... How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit All by Yourself (Paperback)
Ernie Braveboy
R412 Discovery Miles 4 120
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The Sales Accelerator - How to expand your sales capability to compete successfully in any market (Paperback): Yamini Virani The Sales Accelerator - How to expand your sales capability to compete successfully in any market (Paperback)
Yamini Virani
R594 Discovery Miles 5 940
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