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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Level 3: Customer Service Specialist (Paperback): Tim Webb Level 3: Customer Service Specialist (Paperback)
Tim Webb
R739 Discovery Miles 7 390
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Level 3: Customer Service Specialist is the fourth book in a series of Apprenticeship Companion books. The Apprenticeship Companion series of books is designed to support apprentices studying towards the End Point Assessment (EPA) in their chosen subject. The books are easy to read and theories and hypotheses are explained in a plain and straightforward manner. The books are designed to match the modules of study in the apprenticeship standard and make selective, independent, study very straightforward. These books will become a valuable point of reference not only whilst studying for an apprenticeship, with many areas of support and guidance appropriate and relevant to a career after the qualification has been achieved.

Outside-In the Secret of the 21st Century Leading Companies (Paperback): Steve Towers Outside-In the Secret of the 21st Century Leading Companies (Paperback)
Steve Towers
R729 Discovery Miles 7 290
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The Binman's Guide to Amazing Customer Service - Top customer words, service concepts & interviews to help create a sales... The Binman's Guide to Amazing Customer Service - Top customer words, service concepts & interviews to help create a sales focused customer-centric environment that provides amazing customer service. (Paperback)
Oisin Browne
R280 Discovery Miles 2 800
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Breakthrough Retailing - How a Bleeding Orange Culture Can Change Everything (Paperback): Jim Inglis Breakthrough Retailing - How a Bleeding Orange Culture Can Change Everything (Paperback)
Jim Inglis
R664 R606 Discovery Miles 6 060 Save R58 (9%)
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Customer Service in the Age of COVID - Learn the Skills You Need to Bring Your Business Through Even the Most Difficult of... Customer Service in the Age of COVID - Learn the Skills You Need to Bring Your Business Through Even the Most Difficult of Times (Paperback)
Kimberly Peters
R265 Discovery Miles 2 650
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The Unconventional Thinking of Dominant Companies - The New Formula for Market Domination (Paperback): Jim Bramlett The Unconventional Thinking of Dominant Companies - The New Formula for Market Domination (Paperback)
Jim Bramlett
R412 Discovery Miles 4 120
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Hot CX - Customer Experience For Realists (Paperback): Andrew Stothert, Gary Moss Hot CX - Customer Experience For Realists (Paperback)
Andrew Stothert, Gary Moss
R364 Discovery Miles 3 640
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Close the Back Door - Solutions for Retaining Residents in Multifamily Communities (Paperback): Elaine M Simpson Close the Back Door - Solutions for Retaining Residents in Multifamily Communities (Paperback)
Elaine M Simpson
R462 Discovery Miles 4 620
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Happy Customers Faster Cash China Edition - A Practical Guide to Effective Communication & Practice in Credit Management... Happy Customers Faster Cash China Edition - A Practical Guide to Effective Communication & Practice in Credit Management (Paperback)
Marcel Wiedenbrugge, Alexander Lo, Cliff Wynn
R514 Discovery Miles 5 140
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Marketing = Customers + Heart - How to Build Your Small Business Growth Strategy (Paperback): Judy Celmins, Eriks Celmins Marketing = Customers + Heart - How to Build Your Small Business Growth Strategy (Paperback)
Judy Celmins, Eriks Celmins
R581 Discovery Miles 5 810
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X Thinking - Building Better Brands in the Age of Experience (Paperback): Jason Huang, Michael Lai X Thinking - Building Better Brands in the Age of Experience (Paperback)
Jason Huang, Michael Lai; Foreword by B.Joseph Pine
R809 Discovery Miles 8 090
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The Influencer's Impact - Creating Connection and Community in Today's Digital Age. Six Simple Steps to Achieving the... The Influencer's Impact - Creating Connection and Community in Today's Digital Age. Six Simple Steps to Achieving the Income, Impact, and Influence You Want and Deserve (Paperback)
Randy Farias, Lori Greymont
R159 Discovery Miles 1 590
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HowExpert Guide to Door to Door Sales - 101 Tips to Learn How to Sell Door to Door and Become an Excellent Door to Door... HowExpert Guide to Door to Door Sales - 101 Tips to Learn How to Sell Door to Door and Become an Excellent Door to Door Salesman (Paperback)
Howexpert, Brandon Crawford
R511 Discovery Miles 5 110
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Treat Your Clients Like Royalty - Improve the Client Experience and Dramatically Increase Your Income (Paperback): Raymond Aaron Treat Your Clients Like Royalty - Improve the Client Experience and Dramatically Increase Your Income (Paperback)
Raymond Aaron; Foreword by Loral Langemeier; Gregor Hočevar
R491 Discovery Miles 4 910
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How a Hashtag Changed the World - Stories, Lessons and Reflections from the #LinkedInLocal Movement (Paperback): Nicole... How a Hashtag Changed the World - Stories, Lessons and Reflections from the #LinkedInLocal Movement (Paperback)
Nicole Johnston, Anna McAfee
R409 Discovery Miles 4 090
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Homo-Sapiens, 300,000 years of customer experience - The benefits that behavioural sciences can bring to business. (Paperback):... Homo-Sapiens, 300,000 years of customer experience - The benefits that behavioural sciences can bring to business. (Paperback)
Marc Van Rymenant
R761 Discovery Miles 7 610
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Agile Software Development in the Large - Diving into the Deep (Paperback, 2nd ed.): Jutta Eckstein Agile Software Development in the Large - Diving into the Deep (Paperback, 2nd ed.)
Jutta Eckstein
R418 R393 Discovery Miles 3 930 Save R25 (6%)
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The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback): Miriam... The Secrets of Dating Your Business - How Building Relationships Is the Key to Happiness and Wild Success (Paperback)
Miriam Steketee
R331 R313 Discovery Miles 3 130 Save R18 (5%)
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Improving Salespeople Performance Methods (Paperback): John Lok Improving Salespeople Performance Methods (Paperback)
John Lok
R367 Discovery Miles 3 670
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Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback): Douglas... Turn Every Transaction Into an Experience - The Definitive Guide to Increasing Car Buyers' Loyalty (Paperback)
Douglas Wright
R266 Discovery Miles 2 660
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Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback): Kevin Hairston Hello, May I Help You? - How to Become a Customer Service Superstar (Paperback)
Kevin Hairston
R298 Discovery Miles 2 980
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The Marathon Salesperson (Paperback): Rodolfo Subieta The Marathon Salesperson (Paperback)
Rodolfo Subieta
R419 R388 Discovery Miles 3 880 Save R31 (7%)
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Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback): Mark Bares Best In Town - How To Create 5 Star Reviews And Massive Profits In Your Restaurant (Paperback)
Mark Bares
R248 Discovery Miles 2 480
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How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit... How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit All by Yourself (Paperback)
Ernie Braveboy
R379 Discovery Miles 3 790
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Collection Tips For Small Business - Learn How To Collect Past-Due Accounts: Accounts Receivable (Paperback): Leontine Maduena Collection Tips For Small Business - Learn How To Collect Past-Due Accounts: Accounts Receivable (Paperback)
Leontine Maduena
R220 Discovery Miles 2 200
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