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Books > Business & Economics > Business & management > Sales & marketing > Customer services

The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R368 Discovery Miles 3 680 Ships in 18 - 22 working days
The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional... The KISS Theory - Civility In The Workplace: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R384 Discovery Miles 3 840 Ships in 18 - 22 working days
Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback): Scott Ingram Sales Success Stories - 60 Stories from 20 Top 1% Sales Professionals (Paperback)
Scott Ingram; Foreword by Lee Bartlett
R536 Discovery Miles 5 360 Ships in 18 - 22 working days
Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback): Sean McDade Phd Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback)
Sean McDade Phd
R462 Discovery Miles 4 620 Ships in 18 - 22 working days
Giving Successful Presentations - A Practical Guide (Paperback): Sorin Dumitrascu Giving Successful Presentations - A Practical Guide (Paperback)
Sorin Dumitrascu
R434 Discovery Miles 4 340 Ships in 18 - 22 working days
DATING Your Customer - A Relationship Manual (Paperback): James D. Feldman DATING Your Customer - A Relationship Manual (Paperback)
James D. Feldman
R568 R522 Discovery Miles 5 220 Save R46 (8%) Ships in 18 - 22 working days
Customer Escalation Management Handbook - Prevent and manage escalations. Achieve the best outcomes for your customers,... Customer Escalation Management Handbook - Prevent and manage escalations. Achieve the best outcomes for your customers, employees and business. (Paperback)
Marci Reynolds
R248 Discovery Miles 2 480 Ships in 18 - 22 working days
Achieving Peak Sales Performance for Optimal Business Value and Sustainability (Paperback): Carlton Brown Achieving Peak Sales Performance for Optimal Business Value and Sustainability (Paperback)
Carlton Brown
R5,110 Discovery Miles 51 100 Ships in 18 - 22 working days

Businesses today face many obstacles, but one major hurdle is optimizing sales performance and achieving peak levels of execution. In recent years, there has been a significant decline in sales performance among businesses internationally. Many professionals attribute this disparity to the lack of attention towards certain business techniques including "Sales Peak Performance" and "Business to Business." Strategies like this lack empirical validity and further investigation on the implementation of these approaches could significantly impact the business world. Achieving Peak Sales Performance for Optimal Business Value and Sustainability is a collection of innovative research on the methods and applications of various elements that influence sales peak performance including personal, organizational, and symbiotic determinants. While highlighting topics including emotional intelligence, personal branding, and customer relationship management, this book is ideally designed for sales professionals, directors, advertisers, managers, researchers, students, and academicians seeking current research on insights and advancements of business sustainability and sales peak performance.

Spectacular Service (Paperback): Scotty Werner Spectacular Service (Paperback)
Scotty Werner
R249 Discovery Miles 2 490 Ships in 18 - 22 working days
Teamwork Makes Our Team Strong - Best Team Ever! - Motivational Gifts for Employees - Coworkers - Office Staff Members -... Teamwork Makes Our Team Strong - Best Team Ever! - Motivational Gifts for Employees - Coworkers - Office Staff Members - Inspirational Appreciation Gift (Paperback)
Creative Gifts Studio
R204 Discovery Miles 2 040 Ships in 18 - 22 working days
How to Handle Cranky Customer Problems Using Behavioral Science (Paperback): Desiree Vogelpohl How to Handle Cranky Customer Problems Using Behavioral Science (Paperback)
Desiree Vogelpohl; Jennifer Hancock
R146 Discovery Miles 1 460 Ships in 18 - 22 working days
The Customer Is an A**Hole - Spilling the Tea on the Reality of Customer Behavior (Paperback): E V Rose The Customer Is an A**Hole - Spilling the Tea on the Reality of Customer Behavior (Paperback)
E V Rose
R435 Discovery Miles 4 350 Ships in 18 - 22 working days
The Wonderful World of Customer Service at Disney (Paperback): J. Jeff Kober The Wonderful World of Customer Service at Disney (Paperback)
J. Jeff Kober
R600 Discovery Miles 6 000 Ships in 18 - 22 working days
Mastering Habit - How Successful People Think And Operate (Paperback): Adidas Wilson Mastering Habit - How Successful People Think And Operate (Paperback)
Adidas Wilson
R236 Discovery Miles 2 360 Ships in 18 - 22 working days
The Seventh Level - Transform Your Business Through Meaningful Engagement with Your Customers and Employees (Paperback): Amanda... The Seventh Level - Transform Your Business Through Meaningful Engagement with Your Customers and Employees (Paperback)
Amanda Slavin
R342 Discovery Miles 3 420 Ships in 18 - 22 working days
Customer Service in Procurement Organizations - 3 Principles & 6 Steps to Dramatically Improve Customer Service (Paperback):... Customer Service in Procurement Organizations - 3 Principles & 6 Steps to Dramatically Improve Customer Service (Paperback)
Miguel Salcedo
R249 Discovery Miles 2 490 Ships in 18 - 22 working days
7 Dumb Things We All Say - Smart Ways to Improve Every Relationship (Paperback): Greg Alcorn 7 Dumb Things We All Say - Smart Ways to Improve Every Relationship (Paperback)
Greg Alcorn
R491 Discovery Miles 4 910 Ships in 18 - 22 working days
Happy Customers Faster Cash U.S. Edition - The Only Guide You Need to Effective Communication and Practice in Credit Management... Happy Customers Faster Cash U.S. Edition - The Only Guide You Need to Effective Communication and Practice in Credit Management (Paperback)
Marcel Wiedenbrugge, Michael C Dennis, Cliff Wynn
R512 Discovery Miles 5 120 Ships in 18 - 22 working days
How to Win Customers for Life - Unique Words And Strategies To Attract Customers And Keep Them For Life. (Paperback):... How to Win Customers for Life - Unique Words And Strategies To Attract Customers And Keep Them For Life. (Paperback)
Ndiana-Abasi Udofia Ekarika
R675 Discovery Miles 6 750 Ships in 18 - 22 working days
Customer Empathy - A radical intervention in customer experience management and design (Paperback): Alex Allwood Customer Empathy - A radical intervention in customer experience management and design (Paperback)
Alex Allwood
R540 R495 Discovery Miles 4 950 Save R45 (8%) Ships in 18 - 22 working days
Project Manager - All you need to be a complete project manager (Paperback): Samuel Peters Project Manager - All you need to be a complete project manager (Paperback)
Samuel Peters
R288 Discovery Miles 2 880 Ships in 18 - 22 working days
The Gold Apples (Paperback): Terry Schott The Gold Apples (Paperback)
Terry Schott
R282 Discovery Miles 2 820 Ships in 18 - 22 working days
Customer Service King - How to go from average to excellent (Paperback): Joseph Vaudy Customer Service King - How to go from average to excellent (Paperback)
Joseph Vaudy
R318 Discovery Miles 3 180 Ships in 18 - 22 working days
A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback): Jim Cathcart A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback)
Jim Cathcart; Becky Woodbridge
R348 Discovery Miles 3 480 Ships in 18 - 22 working days
From Fury to Faith - Decoding The Evolving Indian Customers (Paperback): Govind Kumar, Namita Sajeev From Fury to Faith - Decoding The Evolving Indian Customers (Paperback)
Govind Kumar, Namita Sajeev
R389 Discovery Miles 3 890 Ships in 18 - 22 working days
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