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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Customer Service Tips - How to Improve Customer Service: Part 3 (Paperback): Rosanne D'Ausilio Phd Customer Service Tips - How to Improve Customer Service: Part 3 (Paperback)
Rosanne D'Ausilio Phd
R332 Discovery Miles 3 320 Ships in 10 - 15 working days
Put Your Selling Boots on the Ground - Train2Win Publications (Paperback): Thom Mindala Put Your Selling Boots on the Ground - Train2Win Publications (Paperback)
Thom Mindala
R486 Discovery Miles 4 860 Ships in 10 - 15 working days
This I Know, Part 1 - The Fantasies, Fiction and Fantastic Potential of Older Consumers (Paperback): This I Know, Part 1 - The Fantasies, Fiction and Fantastic Potential of Older Consumers (Paperback)
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
How To Get More Customers - Better Business Builder Series Book 2 (Paperback, Edition ed.): Ira Robinson How To Get More Customers - Better Business Builder Series Book 2 (Paperback, Edition ed.)
Ira Robinson
R283 R237 Discovery Miles 2 370 Save R46 (16%) Ships in 10 - 15 working days
Healthcare Customer Service Superstars - Six Attitudes That Bring Out Our Best (Paperback): Cary Jon Cavitt Healthcare Customer Service Superstars - Six Attitudes That Bring Out Our Best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Customer Acquisition & Retention in the Digital Age - You Get What You Work For, Not What You Wish For (Paperback): Howard... Customer Acquisition & Retention in the Digital Age - You Get What You Work For, Not What You Wish For (Paperback)
Howard Tullman
R286 Discovery Miles 2 860 Ships in 10 - 15 working days
Law Firm Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Law Firm Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Recreation Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Recreation Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
The KISS Theory - Customer Service: Keep It Strategically Simple "A simple approach to personal and professional development."... The KISS Theory - Customer Service: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R382 Discovery Miles 3 820 Ships in 10 - 15 working days
Education Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Education Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Customer Service Fundamentals - A Practical Guide (Paperback): Sorin Dumitrascu Customer Service Fundamentals - A Practical Guide (Paperback)
Sorin Dumitrascu
R303 Discovery Miles 3 030 Ships in 10 - 15 working days
Administration Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Administration Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Pattern for Excellence - Engage Your Team to WOW More Customers (Hardcover): Brigham Dickinson Pattern for Excellence - Engage Your Team to WOW More Customers (Hardcover)
Brigham Dickinson
R576 R498 Discovery Miles 4 980 Save R78 (14%) Ships in 10 - 15 working days

When was the last time you received WOW worthy customer service from a business? Have you ever been curious how some companies consistently deliver this WOW factor? Pattern for Excellence is designed to help business owners create WOW Experiences on a daily basis...not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers. But, how do you create a culture that over delivers and delights customers? In reading this book, you will be inspired to create a noble purpose in your organization and establish a pattern of excellence. When your company successfully masters these principles, amazing results start to materialize with your customers...on a routine basis. Establishing a workplace culture which consistently delivers WOW customer service is far easier than you would believe. By following the steps in this book, your organization will be on its way to creating raving fans in your industry.

Not My Circus, Not My Monkeys - Why the Path to Transformational Customer Experience Runs Through Employee Experience... Not My Circus, Not My Monkeys - Why the Path to Transformational Customer Experience Runs Through Employee Experience (Hardcover)
Lance Gibbs
R591 R508 Discovery Miles 5 080 Save R83 (14%) Ships in 10 - 15 working days
Not My Circus, Not My Monkeys - Why the Path to Transformational Customer Experience Runs Through Employee Experience... Not My Circus, Not My Monkeys - Why the Path to Transformational Customer Experience Runs Through Employee Experience (Paperback)
Lance Gibbs
R378 Discovery Miles 3 780 Ships in 10 - 15 working days
The LUCK Principle - Business Results at the Intersection of People and Profit (Paperback): Geoff Ables The LUCK Principle - Business Results at the Intersection of People and Profit (Paperback)
Geoff Ables
R340 Discovery Miles 3 400 Ships in 10 - 15 working days
Customer Experience - 3 Simple Tools to Transform One Time Consumers Into Loyal Customers (Paperback): Mba Wess Walters Customer Experience - 3 Simple Tools to Transform One Time Consumers Into Loyal Customers (Paperback)
Mba Wess Walters
R608 Discovery Miles 6 080 Ships in 10 - 15 working days
Nice Is Not Enough - An Owners Manual To Train Your Customer Server (Paperback): Jeffrey L Staton Nice Is Not Enough - An Owners Manual To Train Your Customer Server (Paperback)
Jeffrey L Staton
R294 Discovery Miles 2 940 Ships in 10 - 15 working days
The Language of Good Table Manners - Stimulating a World of Career Advancement and Leadership Skills (Paperback): Kelly McBride... The Language of Good Table Manners - Stimulating a World of Career Advancement and Leadership Skills (Paperback)
Kelly McBride Loft
R145 Discovery Miles 1 450 Ships in 10 - 15 working days
Winning at Social Customer Care - How Top Brands Create Engaging Experiences on Social Media (Paperback): Jay Baer Winning at Social Customer Care - How Top Brands Create Engaging Experiences on Social Media (Paperback)
Jay Baer; Dan Gingiss
R249 Discovery Miles 2 490 Ships in 10 - 15 working days
The Speckled Egg Principle - Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader (Paperback): Carol J Cline The Speckled Egg Principle - Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader (Paperback)
Carol J Cline
R373 R318 Discovery Miles 3 180 Save R55 (15%) Ships in 10 - 15 working days
Taking Your Customer Care to the Next Level - Customer Retention Depends Upon Customer Care (Paperback): Nadji Tehrani, Steve... Taking Your Customer Care to the Next Level - Customer Retention Depends Upon Customer Care (Paperback)
Nadji Tehrani, Steve Brubaker
R521 Discovery Miles 5 210 Ships in 10 - 15 working days
So You REALLY Like Working With People? - Five Principles For Hospitality Excellence (Paperback): Douglas Martin Kennedy So You REALLY Like Working With People? - Five Principles For Hospitality Excellence (Paperback)
Douglas Martin Kennedy
R497 Discovery Miles 4 970 Ships in 10 - 15 working days
Guard Against Burnout - 7 Proven Keys to Help You Thrive in the Dental Field (Paperback): Leslie D Bower Guard Against Burnout - 7 Proven Keys to Help You Thrive in the Dental Field (Paperback)
Leslie D Bower
R201 Discovery Miles 2 010 Ships in 10 - 15 working days
The A-Z of Service Excellence - The Essential Guide to Becoming a Customer Service Professional (Paperback): Cate Schreck The A-Z of Service Excellence - The Essential Guide to Becoming a Customer Service Professional (Paperback)
Cate Schreck
R575 R519 Discovery Miles 5 190 Save R56 (10%) Ships in 10 - 15 working days
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