0
Your cart

Your cart is empty

Browse All Departments
Price
  • R100 - R250 (239)
  • R250 - R500 (464)
  • R500+ (806)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Legendary Business - From Rats to Riche$ (Paperback): Sharon Galluzzo Legendary Business - From Rats to Riche$ (Paperback)
Sharon Galluzzo; Cover design or artwork by Nathaniel Dasco; Illustrated by Annie Flood
R368 R312 Discovery Miles 3 120 Save R56 (15%) Ships in 10 - 15 working days
The Customer Loyalty Playbook - 12 Game Strategies to Drive Improved Results in your Business (Paperback): Jeri Quinn The Customer Loyalty Playbook - 12 Game Strategies to Drive Improved Results in your Business (Paperback)
Jeri Quinn
R391 Discovery Miles 3 910 Ships in 10 - 15 working days

Did you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did you know that it costs 5-8 times more to get a new client than to keep an existing client? Did you know that loyal customers who buy regularly help you have predictable cash flow? This book gives you the 'why' and the 'how' of customer loyalty so you can have these benefits in your business. Just like in sports your business can have a playbook, a notebook that contains the game plays that make a team successful. Each chapter has a play diagram followed by an explanation, a case study and discussion questions to use with your team. There are four sections that build customer loyalty infrastructure into your business: leadership, engaged employees, designing the customer experience and targeted marketing. Recommended by Dr. Ivan Misner PhD, the founder of BNI (Business Networks International) and author of 17 books, this book in his words will "bring profit to your bottom line." He states this book is filled with, "everything you need to know to effectively build a growing and thriving business, maintain your customer base, and obtain long-term highly efficient employees." Inside this book are: -9 compelling reasons why you want to improve customer and client loyalty - 12 executable and customizable winning game strategies that you can use independently of the others to gain customer loyalty - - the ultimate end goal of a successful and sustainable business.

The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback): Jeff... The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback)
Jeff Toister
R428 Discovery Miles 4 280 Ships in 10 - 15 working days
Be Ready to Dance with Your Customer! - How Solid Customer Service Puts You Ahead of the Competition (Paperback): Shari Moss Be Ready to Dance with Your Customer! - How Solid Customer Service Puts You Ahead of the Competition (Paperback)
Shari Moss
R422 Discovery Miles 4 220 Ships in 10 - 15 working days
Happy Customers Faster Cash Hong Kong edition - A guide to effective communication in financial Customer Relationship... Happy Customers Faster Cash Hong Kong edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Alexander Lo, Cliff Wynn, Marcel Wiedenbrugge
R517 Discovery Miles 5 170 Ships in 10 - 15 working days
Star Power - How to Use Your Online Reputation To Attract More Business (Paperback): Phillip Kasik Star Power - How to Use Your Online Reputation To Attract More Business (Paperback)
Phillip Kasik
R501 Discovery Miles 5 010 Ships in 10 - 15 working days

I understand that you don't have millions of dollars to funnel into a reputation management or a reputation marketing situation like the huge corporations. Wouldn't it be great if you had someone to take care of those issues for you? That's what this book is going to give you. It's going to answer questions you may have about reputation management and reputation marketing, as well as questions you didn't know you needed to answer. I wanted to write a book that would give business owners like yourself a strong foundation on which you can build an online reputation that would attract new business instead of pushing it into the arms of your competitors. This book is going to equip you with everything you need to be much more savvy about reputation management. As someone that has been actively involved in reputation marketing for the past 3 years, I've seen many businesses fail because of negative reviews that were written about them online. On the flipside, I've also seen many businesses increase their monthly revenue exponentially as a result of their good reviews online. I'll be showing you how your online image plays a major role in your business success and I'm even going to show you how you can take control of it and use it to your advantage. That's right, you're going to learn how to use your online reputation to attract new clients, customers, patients.. You can't just ignore your online reputation any longer and hope things will work themselves out in the long run. Ignorance is never bliss in the digital world.

Contact Center/Customer Service Excellence - Metrics that Matter! (Paperback): Ray Roberge Contact Center/Customer Service Excellence - Metrics that Matter! (Paperback)
Ray Roberge
R204 Discovery Miles 2 040 Ships in 10 - 15 working days
Being in Service - The Art of Conscious Customer Service (Paperback): Jimmy Coggins Being in Service - The Art of Conscious Customer Service (Paperback)
Jimmy Coggins
R271 Discovery Miles 2 710 Ships in 10 - 15 working days
How To Be A Better Restaurant Server - Learning to Better myself as a Server. (Paperback): Sharon Hicks How To Be A Better Restaurant Server - Learning to Better myself as a Server. (Paperback)
Sharon Hicks
R254 Discovery Miles 2 540 Ships in 10 - 15 working days
Customer Centricity - Why It Is Critical to Your Business and How to Measure It (Paperback): MR Gareth Evans Customer Centricity - Why It Is Critical to Your Business and How to Measure It (Paperback)
MR Gareth Evans
R398 Discovery Miles 3 980 Ships in 10 - 15 working days
Insurance Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Insurance Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Restaurant Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Restaurant Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Hospitality Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Hospitality Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R391 Discovery Miles 3 910 Ships in 10 - 15 working days
Mastering Zendesk (Paperback): Cedric F. Jacob Mastering Zendesk (Paperback)
Cedric F. Jacob
R1,415 Discovery Miles 14 150 Ships in 9 - 15 working days

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book * Deep dive into the functionalities of Zendesk and improve your organization's customer services * Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools * A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn * Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget * Add business rules to create a more effective and automated Zendesk environment * Use Zendesk apps to add more functionality to the Zendesk setup * Extend Zendesk with JIRA and Salesforce * Create custom metrics within GoodData in order to set up customized and automated reports * Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

The Ten Commandments of Customer Service (Paperback): Richard Corrente The Ten Commandments of Customer Service (Paperback)
Richard Corrente
R384 Discovery Miles 3 840 Ships in 10 - 15 working days
If the Customer's the Copilot, You're in the Wrong Seat - Innovative Yet Simple Strategies to Elevate Your... If the Customer's the Copilot, You're in the Wrong Seat - Innovative Yet Simple Strategies to Elevate Your Customer's Experience (Paperback)
Brian Samuel Dennis; Edited by Barbara Munson; Illustrated by Marty Petersen
R610 R517 Discovery Miles 5 170 Save R93 (15%) Ships in 10 - 15 working days
Customer Service Representatives - Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer... Customer Service Representatives - Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer service professional Job (Paperback)
Blgs Publishers
R378 Discovery Miles 3 780 Ships in 10 - 15 working days
It's All About Service! - Successfully Dealing with Difficult People (Paperback): Jeff Canfield, Jc Publications It's All About Service! - Successfully Dealing with Difficult People (Paperback)
Jeff Canfield, Jc Publications
R209 Discovery Miles 2 090 Ships in 10 - 15 working days
WOW Moments - Fifty Thank-Yous And Ten Curses: A Customer Service Story (Paperback): Jeff Shapiro WOW Moments - Fifty Thank-Yous And Ten Curses: A Customer Service Story (Paperback)
Jeff Shapiro
R265 Discovery Miles 2 650 Ships in 10 - 15 working days
Bottom Line Selling - The Sales Professional's Guide to Improving Customer Profits (Paperback): Jack Malcolm Bottom Line Selling - The Sales Professional's Guide to Improving Customer Profits (Paperback)
Jack Malcolm
R514 Discovery Miles 5 140 Ships in 10 - 15 working days
720 Haircuts - Creating Customer Loyalty That Lasts a Lifetime (Paperback): Gary Magenta 720 Haircuts - Creating Customer Loyalty That Lasts a Lifetime (Paperback)
Gary Magenta
R400 Discovery Miles 4 000 Ships in 10 - 15 working days
Service Marketing in Ghana - A Customer Relationship Management Approach (Paperback): John Kuada, Robert Hinson Service Marketing in Ghana - A Customer Relationship Management Approach (Paperback)
John Kuada, Robert Hinson
R660 Discovery Miles 6 600 Ships in 10 - 15 working days
Designing Service Processes to Unlock Value (Paperback, 2nd Revised edition): Joy M. Field Designing Service Processes to Unlock Value (Paperback, 2nd Revised edition)
Joy M. Field
R540 R459 Discovery Miles 4 590 Save R81 (15%) Ships in 10 - 15 working days

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value Co-Creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. The book concludes with approaches to unlock these capabilities-and further boost value Co-Creation. This second edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, readers will see how these innovations can have important-and sometimes surprising-impacts on the nature of the benefit and cost tradeoffs and synergies that determine value Co-Creation.

The 5 Principles of IT Customer Service Success (Paperback): Don R. Crawley The 5 Principles of IT Customer Service Success (Paperback)
Don R. Crawley
R247 R210 Discovery Miles 2 100 Save R37 (15%) Ships in 10 - 15 working days
How to Beat the Hell out of your Competition - (Using Customer Service) (Paperback): M. a. Sharrieff How to Beat the Hell out of your Competition - (Using Customer Service) (Paperback)
M. a. Sharrieff
R319 Discovery Miles 3 190 Ships in 10 - 15 working days

In the modern world of business, customer service has become one of the few ways left to differentiate your company from that of your competition. What's so astounding is how many entities treat customer service as an aspect of their businesses that they have to endure instead of the powerful tool for market dominance that it can be. Here's what this means for you: Use the information in this book to change the way you look at customer service. The lessons you'll find inside will open your eyes and show you that customer service isn't just something your company has to have, but a mighty weapon you can use to beat the hell out of your competition.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
The Seven Pillars of Customer Success…
Wayne Mcculloch Hardcover R799 R601 Discovery Miles 6 010
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R924 Discovery Miles 9 240
Customer Services
M C Cant Paperback R320 R270 Discovery Miles 2 700
Customer Mania! - It's Never Too Late to…
Kenneth Blanchard Paperback R400 R341 Discovery Miles 3 410
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,833 Discovery Miles 68 330
Handbook of Research on Customer…
Linda D. Hollebeek, David E. Sprott Paperback R1,636 Discovery Miles 16 360
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,083 Discovery Miles 10 830
Deliver What You Promise - The…
Bali Padda Paperback R382 R334 Discovery Miles 3 340
Subscription Marketing - Strategies for…
Anne Janzer Hardcover R740 R635 Discovery Miles 6 350
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R273 Discovery Miles 2 730

 

Partners