0
Your cart

Your cart is empty

Browse All Departments
Price
  • R100 - R250 (249)
  • R250 - R500 (495)
  • R500+ (772)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Put Your Selling Boots on the Ground - Train2Win Publications (Paperback): Thom Mindala Put Your Selling Boots on the Ground - Train2Win Publications (Paperback)
Thom Mindala
R463 Discovery Miles 4 630 Ships in 10 - 15 working days
Customer Service Tips - How to Improve Customer Service: Part 3 (Paperback): Rosanne D'Ausilio Phd Customer Service Tips - How to Improve Customer Service: Part 3 (Paperback)
Rosanne D'Ausilio Phd
R316 Discovery Miles 3 160 Ships in 10 - 15 working days
Managing Difficult Conversations - A Practical Guide (Paperback): Sorin Dumitrascu Managing Difficult Conversations - A Practical Guide (Paperback)
Sorin Dumitrascu
R272 Discovery Miles 2 720 Ships in 10 - 15 working days
CCXP Exam Preparation (Paperback): Lori Kirkland CCXP Exam Preparation (Paperback)
Lori Kirkland; Michael G Bartlett
R393 Discovery Miles 3 930 Ships in 10 - 15 working days
Customer Royalty - The greatest thing since sliced bread (Paperback): Stephen Manoj Thompson Ph. D. Customer Royalty - The greatest thing since sliced bread (Paperback)
Stephen Manoj Thompson Ph. D.
R253 Discovery Miles 2 530 Ships in 10 - 15 working days
This I Know, Part 1 - The Fantasies, Fiction and Fantastic Potential of Older Consumers (Paperback): This I Know, Part 1 - The Fantasies, Fiction and Fantastic Potential of Older Consumers (Paperback)
R356 Discovery Miles 3 560 Ships in 10 - 15 working days
Winning the Customer - Understanding the mind of the customer (Paperback): Cary Jon Cavitt Winning the Customer - Understanding the mind of the customer (Paperback)
Cary Jon Cavitt
R360 Discovery Miles 3 600 Ships in 10 - 15 working days
Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Mastering Zendesk (Paperback): Cedric F. Jacob Mastering Zendesk (Paperback)
Cedric F. Jacob
R1,379 Discovery Miles 13 790 Ships in 10 - 15 working days

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book * Deep dive into the functionalities of Zendesk and improve your organization's customer services * Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools * A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn * Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget * Add business rules to create a more effective and automated Zendesk environment * Use Zendesk apps to add more functionality to the Zendesk setup * Extend Zendesk with JIRA and Salesforce * Create custom metrics within GoodData in order to set up customized and automated reports * Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

How to Make Your Customers Love You! - 26 Ways to Make Your Customers Love You! (Paperback): Customer Service Training Institute How to Make Your Customers Love You! - 26 Ways to Make Your Customers Love You! (Paperback)
Customer Service Training Institute
R318 Discovery Miles 3 180 Ships in 10 - 15 working days
The KISS Theory - Customer Service: Keep It Strategically Simple "A simple approach to personal and professional development."... The KISS Theory - Customer Service: Keep It Strategically Simple "A simple approach to personal and professional development." (Paperback)
Jayne Finn
R364 Discovery Miles 3 640 Ships in 10 - 15 working days
Law Firm Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Law Firm Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Customer Service Fundamentals - A Practical Guide (Paperback): Sorin Dumitrascu Customer Service Fundamentals - A Practical Guide (Paperback)
Sorin Dumitrascu
R290 Discovery Miles 2 900 Ships in 10 - 15 working days
Real Estate Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Real Estate Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
How To Get More Customers - Better Business Builder Series Book 2 (Paperback, Edition ed.): Ira Robinson How To Get More Customers - Better Business Builder Series Book 2 (Paperback, Edition ed.)
Ira Robinson
R275 R225 Discovery Miles 2 250 Save R50 (18%) Ships in 10 - 15 working days
Healthcare Customer Service Superstars - Six Attitudes That Bring Out Our Best (Paperback): Cary Jon Cavitt Healthcare Customer Service Superstars - Six Attitudes That Bring Out Our Best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Insurance Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Insurance Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Recreation Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Recreation Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Restaurant Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Restaurant Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Hospitality Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Hospitality Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Education Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Education Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Administration Customer Service Superstars - Six attitudes that bring out our best (Paperback): Cary Jon Cavitt Administration Customer Service Superstars - Six attitudes that bring out our best (Paperback)
Cary Jon Cavitt
R373 Discovery Miles 3 730 Ships in 10 - 15 working days
Customer Acquisition & Retention in the Digital Age - You Get What You Work For, Not What You Wish For (Paperback): Howard... Customer Acquisition & Retention in the Digital Age - You Get What You Work For, Not What You Wish For (Paperback)
Howard Tullman
R273 Discovery Miles 2 730 Ships in 10 - 15 working days
The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback): Jeff... The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback)
Jeff Toister
R408 Discovery Miles 4 080 Ships in 10 - 15 working days
Supermarket Diaries (Paperback): Nina Belen Robins Supermarket Diaries (Paperback)
Nina Belen Robins
R234 R193 Discovery Miles 1 930 Save R41 (18%) Ships in 10 - 15 working days
Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R720 Discovery Miles 7 200
Difficult Customers
Grainne Ridge Paperback R254 Discovery Miles 2 540
Customer Services
M C Cant Paperback R320 R282 Discovery Miles 2 820
Developing Relationships…
Jasmine Kaur, Priya Jindal, … Hardcover R6,560 Discovery Miles 65 600
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R266 Discovery Miles 2 660
Advanced Introduction to Sustainable…
Lawrence B. Chonko Paperback R586 Discovery Miles 5 860
Handbook of Research on Customer…
Linda D. Hollebeek, David E. Sprott Paperback R1,557 Discovery Miles 15 570
Deliver What You Promise - The…
Bali Padda Paperback R327 Discovery Miles 3 270
Handbook of Research on Innovation and…
Mohammad Nabil Almunawar, Muhammad Anshari Ali, … Hardcover R6,515 Discovery Miles 65 150
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,512 Discovery Miles 65 120

 

Partners