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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Nice Is Not Enough - An Owners Manual To Train Your Customer Server (Paperback): Jeffrey L Staton Nice Is Not Enough - An Owners Manual To Train Your Customer Server (Paperback)
Jeffrey L Staton
R294 Discovery Miles 2 940 Ships in 10 - 15 working days
Customer Centricity - Why It Is Critical to Your Business and How to Measure It (Paperback): MR Gareth Evans Customer Centricity - Why It Is Critical to Your Business and How to Measure It (Paperback)
MR Gareth Evans
R398 Discovery Miles 3 980 Ships in 10 - 15 working days
The Speckled Egg Principle - Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader (Paperback): Carol J Cline The Speckled Egg Principle - Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader (Paperback)
Carol J Cline
R373 R318 Discovery Miles 3 180 Save R55 (15%) Ships in 10 - 15 working days
The Language of Good Table Manners - Stimulating a World of Career Advancement and Leadership Skills (Paperback): Kelly McBride... The Language of Good Table Manners - Stimulating a World of Career Advancement and Leadership Skills (Paperback)
Kelly McBride Loft
R145 Discovery Miles 1 450 Ships in 10 - 15 working days
Winning at Social Customer Care - How Top Brands Create Engaging Experiences on Social Media (Paperback): Jay Baer Winning at Social Customer Care - How Top Brands Create Engaging Experiences on Social Media (Paperback)
Jay Baer; Dan Gingiss
R249 Discovery Miles 2 490 Ships in 10 - 15 working days
Speaking Frankly About Customer Relationship Management - Why Customer Relationship Management Is Still Alive and Vital to Your... Speaking Frankly About Customer Relationship Management - Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Strategy (Paperback)
Jc Quintana
R575 R491 Discovery Miles 4 910 Save R84 (15%) Ships in 10 - 15 working days

Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.

Taking Your Customer Care to the Next Level - Customer Retention Depends Upon Customer Care (Paperback): Nadji Tehrani, Steve... Taking Your Customer Care to the Next Level - Customer Retention Depends Upon Customer Care (Paperback)
Nadji Tehrani, Steve Brubaker
R521 Discovery Miles 5 210 Ships in 10 - 15 working days
So You REALLY Like Working With People? - Five Principles For Hospitality Excellence (Paperback): Douglas Martin Kennedy So You REALLY Like Working With People? - Five Principles For Hospitality Excellence (Paperback)
Douglas Martin Kennedy
R497 Discovery Miles 4 970 Ships in 10 - 15 working days
Legendary Business - From Rats to Riche$ (Paperback): Sharon Galluzzo Legendary Business - From Rats to Riche$ (Paperback)
Sharon Galluzzo; Cover design or artwork by Nathaniel Dasco; Illustrated by Annie Flood
R368 R312 Discovery Miles 3 120 Save R56 (15%) Ships in 10 - 15 working days
The Customer Loyalty Playbook - 12 Game Strategies to Drive Improved Results in your Business (Paperback): Jeri Quinn The Customer Loyalty Playbook - 12 Game Strategies to Drive Improved Results in your Business (Paperback)
Jeri Quinn
R391 Discovery Miles 3 910 Ships in 10 - 15 working days

Did you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did you know that it costs 5-8 times more to get a new client than to keep an existing client? Did you know that loyal customers who buy regularly help you have predictable cash flow? This book gives you the 'why' and the 'how' of customer loyalty so you can have these benefits in your business. Just like in sports your business can have a playbook, a notebook that contains the game plays that make a team successful. Each chapter has a play diagram followed by an explanation, a case study and discussion questions to use with your team. There are four sections that build customer loyalty infrastructure into your business: leadership, engaged employees, designing the customer experience and targeted marketing. Recommended by Dr. Ivan Misner PhD, the founder of BNI (Business Networks International) and author of 17 books, this book in his words will "bring profit to your bottom line." He states this book is filled with, "everything you need to know to effectively build a growing and thriving business, maintain your customer base, and obtain long-term highly efficient employees." Inside this book are: -9 compelling reasons why you want to improve customer and client loyalty - 12 executable and customizable winning game strategies that you can use independently of the others to gain customer loyalty - - the ultimate end goal of a successful and sustainable business.

The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback): Jeff... The Service Culture Handbook - A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback)
Jeff Toister
R428 Discovery Miles 4 280 Ships in 10 - 15 working days
Happy Customers Faster Cash Hong Kong edition - A guide to effective communication in financial Customer Relationship... Happy Customers Faster Cash Hong Kong edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Alexander Lo, Cliff Wynn, Marcel Wiedenbrugge
R517 Discovery Miles 5 170 Ships in 10 - 15 working days
Star Power - How to Use Your Online Reputation To Attract More Business (Paperback): Phillip Kasik Star Power - How to Use Your Online Reputation To Attract More Business (Paperback)
Phillip Kasik
R501 Discovery Miles 5 010 Ships in 10 - 15 working days

I understand that you don't have millions of dollars to funnel into a reputation management or a reputation marketing situation like the huge corporations. Wouldn't it be great if you had someone to take care of those issues for you? That's what this book is going to give you. It's going to answer questions you may have about reputation management and reputation marketing, as well as questions you didn't know you needed to answer. I wanted to write a book that would give business owners like yourself a strong foundation on which you can build an online reputation that would attract new business instead of pushing it into the arms of your competitors. This book is going to equip you with everything you need to be much more savvy about reputation management. As someone that has been actively involved in reputation marketing for the past 3 years, I've seen many businesses fail because of negative reviews that were written about them online. On the flipside, I've also seen many businesses increase their monthly revenue exponentially as a result of their good reviews online. I'll be showing you how your online image plays a major role in your business success and I'm even going to show you how you can take control of it and use it to your advantage. That's right, you're going to learn how to use your online reputation to attract new clients, customers, patients.. You can't just ignore your online reputation any longer and hope things will work themselves out in the long run. Ignorance is never bliss in the digital world.

Contact Center/Customer Service Excellence - Metrics that Matter! (Paperback): Ray Roberge Contact Center/Customer Service Excellence - Metrics that Matter! (Paperback)
Ray Roberge
R204 Discovery Miles 2 040 Ships in 10 - 15 working days
Being in Service - The Art of Conscious Customer Service (Paperback): Jimmy Coggins Being in Service - The Art of Conscious Customer Service (Paperback)
Jimmy Coggins
R271 Discovery Miles 2 710 Ships in 10 - 15 working days
How To Be A Better Restaurant Server - Learning to Better myself as a Server. (Paperback): Sharon Hicks How To Be A Better Restaurant Server - Learning to Better myself as a Server. (Paperback)
Sharon Hicks
R254 Discovery Miles 2 540 Ships in 10 - 15 working days
Customer Service Fundamentals - A Practical Guide (Paperback): Sorin Dumitrascu Customer Service Fundamentals - A Practical Guide (Paperback)
Sorin Dumitrascu
R303 Discovery Miles 3 030 Ships in 10 - 15 working days
Customer Romance - A New Feel of Customer Service (Paperback): J N Halm Customer Romance - A New Feel of Customer Service (Paperback)
J N Halm
R443 Discovery Miles 4 430 Ships in 10 - 15 working days
Mastering Zendesk (Paperback): Cedric F. Jacob Mastering Zendesk (Paperback)
Cedric F. Jacob
R1,415 Discovery Miles 14 150 Ships in 9 - 15 working days

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book * Deep dive into the functionalities of Zendesk and improve your organization's customer services * Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools * A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn * Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget * Add business rules to create a more effective and automated Zendesk environment * Use Zendesk apps to add more functionality to the Zendesk setup * Extend Zendesk with JIRA and Salesforce * Create custom metrics within GoodData in order to set up customized and automated reports * Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

The Ten Commandments of Customer Service (Paperback): Richard Corrente The Ten Commandments of Customer Service (Paperback)
Richard Corrente
R384 Discovery Miles 3 840 Ships in 10 - 15 working days
If the Customer's the Copilot, You're in the Wrong Seat - Innovative Yet Simple Strategies to Elevate Your... If the Customer's the Copilot, You're in the Wrong Seat - Innovative Yet Simple Strategies to Elevate Your Customer's Experience (Paperback)
Brian Samuel Dennis; Edited by Barbara Munson; Illustrated by Marty Petersen
R610 R517 Discovery Miles 5 170 Save R93 (15%) Ships in 10 - 15 working days
Automated Sales - A Systematic Approach to Boosting Your Business (Paperback): Steffen Ritter Automated Sales - A Systematic Approach to Boosting Your Business (Paperback)
Steffen Ritter
R358 R308 Discovery Miles 3 080 Save R50 (14%) Ships in 10 - 15 working days
Laguna Beach Volume 4 - Sea, Lost Ocean, Dolphin, Shark Grayscale coloring books for adults Relaxation Art Therapy for Busy... Laguna Beach Volume 4 - Sea, Lost Ocean, Dolphin, Shark Grayscale coloring books for adults Relaxation Art Therapy for Busy People (Adult Coloring Books Series, grayscale fantasy coloring books) (Paperback)
Grayscale Publishing
R222 Discovery Miles 2 220 Ships in 10 - 15 working days
Customer Service Representatives - Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer... Customer Service Representatives - Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer service professional Job (Paperback)
Blgs Publishers
R378 Discovery Miles 3 780 Ships in 10 - 15 working days
720 Haircuts - Creating Customer Loyalty That Lasts a Lifetime (Paperback): Gary Magenta 720 Haircuts - Creating Customer Loyalty That Lasts a Lifetime (Paperback)
Gary Magenta
R400 Discovery Miles 4 000 Ships in 10 - 15 working days
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