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Books > Business & Economics > Business & management > Sales & marketing > Customer services
Master the art of providing effective IT services to your customers
by leveraging Zendesk About This Book * Deep dive into the
functionalities of Zendesk and improve your organization's customer
services * Learn how to expand the capabilities of Zendesk by
integrating and extending it with third-party tools * A master
level guide that manages tickets, channels, and workflows along
with advanced security features Who This Book Is For This book is
for proficient Zendesk administrators who want to unlock the full
potential of their Zendesk environment by gaining a deeper
understanding of Zendesk's advanced customization options. What You
Will Learn * Customize ticket channels such as Email, Twitter,
Facebook, and Web-Widget * Add business rules to create a more
effective and automated Zendesk environment * Use Zendesk apps to
add more functionality to the Zendesk setup * Extend Zendesk with
JIRA and Salesforce * Create custom metrics within GoodData in
order to set up customized and automated reports * Learn how to
secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based
customer service solution that is widely used because it is easy,
efficienct, flexible, and low cost. It is highly scalable and is
great for organizations of all sizes. If you're a Zendesk
administrator and are looking to explore advanced-level concepts,
then this book is for you. It covers the core functionalities such
as managing users, groups, and the organization, and creating and
adding custom fields. You will learn how to add customized ticket
channels to your account. Then, you will focus on customizing
business rules and extending Zendesk with JIRA and Salesforce.
Towards the end, the book emphasizes security and troubleshooting
aspects as well as providing tips and tricks to create a more
efficient support environment. By the end of this book, you will be
able to turn a basic Zendesk setup into a highly customized working
environment. Style and approach This advanced guide provides easy
to understand examples to ensure you gain expertise with Zendesk.
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