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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Marry Your Customers! - Customer Experience Management in Telecommunications (Paperback): Janne Ohtonen Marry Your Customers! - Customer Experience Management in Telecommunications (Paperback)
Janne Ohtonen; Foreword by Niall Norton
R452 R423 Discovery Miles 4 230 Save R29 (6%) Ships in 18 - 22 working days
Happy Customers Faster Cash Belgium edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Belgium edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Ludo Theunissen
R495 Discovery Miles 4 950 Ships in 18 - 22 working days
Good Customer Service Tips for Entrepreneurs - Please and Thank You With a Smile (Paperback): Tonya Franklin Good Customer Service Tips for Entrepreneurs - Please and Thank You With a Smile (Paperback)
Tonya Franklin
R231 Discovery Miles 2 310 Ships in 18 - 22 working days
Top 10 Tips For Your Top 10 Customers (Paperback): David Ventura Top 10 Tips For Your Top 10 Customers (Paperback)
David Ventura
R593 Discovery Miles 5 930 Ships in 18 - 22 working days
Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty (Paperback, Special Ed.):... Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty (Paperback, Special Ed.)
Laurence Vincent
R505 Discovery Miles 5 050 Ships in 18 - 22 working days

Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising companies. Author Laurence Vincent presents cautionary tales of supposed brand superstars as well as instructive case studies of genuine brand giants like American Express, Apple, Cisco, Google, Qualcomm, Virgin, and others. Readers will learn how to connect the outward-facing elements of their brands--logos, advertising, imagery, communications--directly to the core elements of business strategy. Most importantly, they'll explore the correlation between a succinct, efficient brand and powerful, lasting connections with their customers.Companies are becoming increasingly creative in their branding strategies--building identities ranging from the warm and fuzzy to the ultra cool and edgy. But it seems many of these enterprises forget that a brand, at its heart, is a promise to deliver. Brand Real ensures your customers' experiences lives up to that promise and that their loyalties stay with you.

Recipe for Service - How to Inspire and Deliver Great Customer Service (Paperback): Tony Johnson Recipe for Service - How to Inspire and Deliver Great Customer Service (Paperback)
Tony Johnson
R260 Discovery Miles 2 600 Ships in 18 - 22 working days
You Can't Serve Them Well If You Don't Know Them Well (Paperback): Randy MacLean, Jeanne Hurlbert Phd You Can't Serve Them Well If You Don't Know Them Well (Paperback)
Randy MacLean, Jeanne Hurlbert Phd
R581 Discovery Miles 5 810 Ships in 18 - 22 working days
Happy Customers Faster Cash Ireland Chapters (Paperback): Declan Flood, Marcel Wiedenbrugge, Cliff Wynn Happy Customers Faster Cash Ireland Chapters (Paperback)
Declan Flood, Marcel Wiedenbrugge, Cliff Wynn
R137 Discovery Miles 1 370 Ships in 18 - 22 working days
Why Service Matters - A Collection of Essays That Will Change How You Think About Service (Paperback): Raul Pupo Why Service Matters - A Collection of Essays That Will Change How You Think About Service (Paperback)
Raul Pupo
R730 Discovery Miles 7 300 Ships in 18 - 22 working days
Continuation of Thick Black Theory - Principles of Economics in Interpersonal Relationship (Paperback): Xudong Lu Continuation of Thick Black Theory - Principles of Economics in Interpersonal Relationship (Paperback)
Xudong Lu; Edited by Weihang Lin; Illustrated by Qi Chen
R241 Discovery Miles 2 410 Ships in 18 - 22 working days
Digitalisierung im stationaren Reisevertrieb - Der Einfluss von In-Store-Technologien auf das Kaufverhalten (German, Paperback,... Digitalisierung im stationaren Reisevertrieb - Der Einfluss von In-Store-Technologien auf das Kaufverhalten (German, Paperback, 1. Aufl. 2022)
Christine Kuhn
R1,821 Discovery Miles 18 210 Ships in 10 - 15 working days

Der stationare Reisevertrieb sieht sich durch die gesteigerte Nutzung von Online-Kanalen zur Suche und Buchung von Reisen einem erhoehten Wettbewerb in der Tourismusbranche ausgesetzt. In-Store-Technologien - wie die Virtual Reality-Brille, der Touchscreen und das Tablet - werden zur Unterstutzung in der Beratung im stationaren Reisevertrieb genutzt. Deren Bedeutung wird aufgrund der Verzahnung von Online- und Offline-Kanalen im Zuge der Digitalisierung zunehmend hoeher. Die Untersuchung des Einflusses von In-Store-Technologien auf das Kaufverhalten ist Gegenstand der Publikation. In einer dreistufigen Untersuchung wird aufgezeigt, welche Determinanten der In-Store-Technologien im Hinblick auf das Kaufverhalten relevant sind und welchen Einfluss diese auf die Kaufabsicht aus Sicht des Konsumenten haben. Daruber hinaus werden zukunftsgerichtete Handlungsempfehlungen fur die Unternehmenspraxis abgeleitet, welche als Entscheidungsgrundlage nutzlich sein koennen.

Introduction to Service (Paperback): Harry Katzan Introduction to Service (Paperback)
Harry Katzan
R312 R290 Discovery Miles 2 900 Save R22 (7%) Ships in 18 - 22 working days
Client Centric - Grow Your Business With An Amazing Customer Experience (Paperback): Randy Charach Client Centric - Grow Your Business With An Amazing Customer Experience (Paperback)
Randy Charach
R445 R414 Discovery Miles 4 140 Save R31 (7%) Ships in 18 - 22 working days
Remarkable Service - How to Keep Your Doors Open (Paperback): Mike Mack Mba Remarkable Service - How to Keep Your Doors Open (Paperback)
Mike Mack Mba
R221 Discovery Miles 2 210 Ships in 18 - 22 working days
A Lifestyle of Service - Stop doing service, start living it (Paperback): Corne Botes A Lifestyle of Service - Stop doing service, start living it (Paperback)
Corne Botes; Illustrated by Marika Bruns; Dewet Botes
R159 Discovery Miles 1 590 Ships in 18 - 22 working days
Getting Service Right - Overcoming the Hidden Obstacles to Outstanding Customer Service (Paperback): Jeff Toister Getting Service Right - Overcoming the Hidden Obstacles to Outstanding Customer Service (Paperback)
Jeff Toister
R406 Discovery Miles 4 060 Ships in 18 - 22 working days
From Like to Love - Inspiring Emotional Commitment from Employees and Customers (Paperback): Keith Alper From Like to Love - Inspiring Emotional Commitment from Employees and Customers (Paperback)
Keith Alper
R407 Discovery Miles 4 070 Ships in 18 - 22 working days
Customer Service - A Way of Life - Instruction Manual (Paperback): Ron Arthur Customer Service - A Way of Life - Instruction Manual (Paperback)
Ron Arthur
R1,006 Discovery Miles 10 060 Ships in 18 - 22 working days
The 5 Realizations for a Customer-Focused Organization (Paperback): Brent Finnamore The 5 Realizations for a Customer-Focused Organization (Paperback)
Brent Finnamore
R802 Discovery Miles 8 020 Ships in 18 - 22 working days
Leadership Lessons Learned From Our Mentors - Time-Honoured Values That Are Shaping the Utility Customer Experience of the... Leadership Lessons Learned From Our Mentors - Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future (Hardcover)
David J McKendry
R878 Discovery Miles 8 780 Ships in 18 - 22 working days
Customer Experience Design Book - Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age... Customer Experience Design Book - Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Paperback)
Rajat Chawla
R1,328 Discovery Miles 13 280 Ships in 18 - 22 working days
The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback):... The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback)
Darrell Hardidge
R382 Discovery Miles 3 820 Ships in 18 - 22 working days
Water, sanitation, hygiene, and nutrition in Bangladesh - can building toilets affect children's growth? (Paperback):... Water, sanitation, hygiene, and nutrition in Bangladesh - can building toilets affect children's growth? (Paperback)
Iffat Mahmud, World Bank, Nkosinathi Mbuya
R804 Discovery Miles 8 040 Ships in 18 - 22 working days

This report provides a systematic review of the evidence to date, both published and grey literature, on the relationship between water and sanitation and nutrition. We also survey the potential impact of improved water, sanitation, and hygiene (WASH) on undernutrition. This is the first report that undertakes a thorough review and discussion of WASH and nutrition in Bangladesh. The report is meant to serve two purposes. First, it synthesizes the results/evidence evolving on the pathway of WASH and undernutrition for use by practitioners working in the nutrition and water and sanitation sectors to stimulate technical discussions and effective collaboration among stakeholders. Second, this report serves as an advocacy tool, primarily for policy makers, to assist them in formulating a multisectoral approach to tackling the undernutrition problem.

Retail The Second-Oldest Profession - 7 Timeless Principles to WIN in Retail Today (Paperback): Flora Delaney Retail The Second-Oldest Profession - 7 Timeless Principles to WIN in Retail Today (Paperback)
Flora Delaney
R476 R450 Discovery Miles 4 500 Save R26 (5%) Ships in 18 - 22 working days
Winning Behavior - What the Smartest, Most Successful Companies Do Differently (Paperback, Special ed.): Terry Bacon, David Pugh Winning Behavior - What the Smartest, Most Successful Companies Do Differently (Paperback, Special ed.)
Terry Bacon, David Pugh
R633 R600 Discovery Miles 6 000 Save R33 (5%) Ships in 18 - 22 working days

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more. Behavioral Differentiation is emerging as the ""final frontier"" in competitive strategy, and "Winning Behavior" shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today's ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. Winning Behavior reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

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