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Books > Business & Economics > Business & management > Sales & marketing > Customer services
Brand Real is a business strategy guide for making a brand's
promise stand up at every customer touch point. Packed with proven,
repeatable management practices, the book shows how to establish a
clean brand architecture while avoiding the needless complexity
that has tripped up many promising companies. Author Laurence
Vincent presents cautionary tales of supposed brand superstars as
well as instructive case studies of genuine brand giants like
American Express, Apple, Cisco, Google, Qualcomm, Virgin, and
others. Readers will learn how to connect the outward-facing
elements of their brands--logos, advertising, imagery,
communications--directly to the core elements of business strategy.
Most importantly, they'll explore the correlation between a
succinct, efficient brand and powerful, lasting connections with
their customers.Companies are becoming increasingly creative in
their branding strategies--building identities ranging from the
warm and fuzzy to the ultra cool and edgy. But it seems many of
these enterprises forget that a brand, at its heart, is a promise
to deliver. Brand Real ensures your customers' experiences lives up
to that promise and that their loyalties stay with you.
Der stationare Reisevertrieb sieht sich durch die gesteigerte
Nutzung von Online-Kanalen zur Suche und Buchung von Reisen einem
erhoehten Wettbewerb in der Tourismusbranche ausgesetzt.
In-Store-Technologien - wie die Virtual Reality-Brille, der
Touchscreen und das Tablet - werden zur Unterstutzung in der
Beratung im stationaren Reisevertrieb genutzt. Deren Bedeutung wird
aufgrund der Verzahnung von Online- und Offline-Kanalen im Zuge der
Digitalisierung zunehmend hoeher. Die Untersuchung des Einflusses
von In-Store-Technologien auf das Kaufverhalten ist Gegenstand der
Publikation. In einer dreistufigen Untersuchung wird aufgezeigt,
welche Determinanten der In-Store-Technologien im Hinblick auf das
Kaufverhalten relevant sind und welchen Einfluss diese auf die
Kaufabsicht aus Sicht des Konsumenten haben. Daruber hinaus werden
zukunftsgerichtete Handlungsempfehlungen fur die Unternehmenspraxis
abgeleitet, welche als Entscheidungsgrundlage nutzlich sein
koennen.
This report provides a systematic review of the evidence to date,
both published and grey literature, on the relationship between
water and sanitation and nutrition. We also survey the potential
impact of improved water, sanitation, and hygiene (WASH) on
undernutrition. This is the first report that undertakes a thorough
review and discussion of WASH and nutrition in Bangladesh. The
report is meant to serve two purposes. First, it synthesizes the
results/evidence evolving on the pathway of WASH and undernutrition
for use by practitioners working in the nutrition and water and
sanitation sectors to stimulate technical discussions and effective
collaboration among stakeholders. Second, this report serves as an
advocacy tool, primarily for policy makers, to assist them in
formulating a multisectoral approach to tackling the undernutrition
problem.
In an age where even the best products are quickly imitated,
businesses must constantly find new ways to outpace competitors.
Successful companies differentiate themselves not just with
superior products, but also by how they behave toward their
customers at every touchpoint: service, product development,
marketing, branding, bids and proposals, presentations,
negotiations, and more. Behavioral Differentiation is emerging as
the ""final frontier"" in competitive strategy, and "Winning
Behavior" shows how leading companies use it to exceed expectations
and outperform competitors. This eye-opening book offers case
histories and examples from companies like GE, Volvo, EMC,
Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with
executives like George Zimmer (Men's Wearhouse), Colleen Barrett
(Southwest Airlines), and Gerry Roche (Heidrick & Struggles).
In today's ultracompetitive business landscape, product quality and
competitive pricing are prerequisites for staying afloat. Winning
Behavior reveals the secrets the best companies use -- and any
business can use -- to stay at the pinnacle of success in their
industry.
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