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Books > Business & Economics > Business & management > Sales & marketing > Customer services
Learn about the Advanced Administration Certification Examination
and build a successful career in Salesforce administration About
This Book * Build your skills and knowledge to crack the Advanced
Admin Certification Examination * Leverage the advanced
administration capabilities of Salesforce and Salesforce1 *
Optimize and extend Sales Cloud and Service Cloud applications Who
This Book Is For This book is written for Salesforce admins who are
looking to gain an in-depth knowledge of the Salesforce platform
and grow their value in their organization. It will teach them to
implement and design advanced business process automation for the
benefit of their organization. What You Will Learn * Adopt
Lightning Experience to improve the productivity of your
organization's sales team * Create and maintain service
entitlements and entitlement processes * Process Builder basic and
advanced concepts * Different ways to deploy applications between
environments * Best practices for improving and enriching data
quality In Detail The book starts by refreshing your knowledge of
common admin tasks. You will go over Lightning Experience and
various security aspects. You will be shown how to implement
territory management in your organization and make use of custom
objects. From here, the book progresses to advanced configuration,
data management, and data analytics before swiftly moving on to
setting up advanced organization-wide features that affect the look
and feel of the application. Extend the capabilities of your
organization's Salesforce implementation by optimizing and
extending Sales Cloud, Salesforce1, and Service Cloud applications.
This guide will equip you with the tools you need to build a
successful career in Salesforce. Style and approach The book takes
a straightforward, no-nonsense approach to working with the
Salesforce CRM platform. It is filled with examples, advanced use
cases, and all the resources you need to be a Salesforce Jedi.
Digital Sales Transformation is about selling in a digitally
transformed world. It changes how you sell and engage with your
customer. Defining a Digital Sales Transformation blueprint to
guide sales organizations to respond to this disruption as they
struggle to catch up to their more digitally advanced customers is
this book's core theme. Digital Sales Transformation in a Customer
First World will be your constant companion as your execute your
Digital Sales Transformation strategy. At over 500 pages, it is
packed with actionable knowledge as a blueprint for your journey.
It guides you to define your Ideal Customer Profile, to Understand
the Customer's Business, to Build, Elevate and Expand
Relationships, and how to Create and Communicate Value. It includes
a framework to build an effective Executive Sponsor Program, to
execute Account Based Marketing, and describes the role of
Artificial Intelligence in enterprise B2B sales. It sets out
Strategy, Sales Execution, and Sales Management methods for Sales
Process, Opportunity Management, Account Management and overall
Sales Team Performance Management, and it describes the technology
to use in each case.
This report provides a systematic review of the evidence to date,
both published and grey literature, on the relationship between
water and sanitation and nutrition. We also survey the potential
impact of improved water, sanitation, and hygiene (WASH) on
undernutrition. This is the first report that undertakes a thorough
review and discussion of WASH and nutrition in Bangladesh. The
report is meant to serve two purposes. First, it synthesizes the
results/evidence evolving on the pathway of WASH and undernutrition
for use by practitioners working in the nutrition and water and
sanitation sectors to stimulate technical discussions and effective
collaboration among stakeholders. Second, this report serves as an
advocacy tool, primarily for policy makers, to assist them in
formulating a multisectoral approach to tackling the undernutrition
problem.
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