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Books > Business & Economics > Business & management > Sales & marketing > Customer services

The Customer Service Manager's Handbook (Paperback): David J Dunthorne The Customer Service Manager's Handbook (Paperback)
David J Dunthorne; Jodie L Hoffman
R685 Discovery Miles 6 850 Ships in 10 - 15 working days
Happy Customers Faster Cash Mexico edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Mexico edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Marco Rosales
R483 Discovery Miles 4 830 Ships in 10 - 15 working days
The Impact Of Excellent Customer Service On Business Growth (Paperback): Uche Akeeb The Impact Of Excellent Customer Service On Business Growth (Paperback)
Uche Akeeb
R334 Discovery Miles 3 340 Ships in 10 - 15 working days
Happy Customers Faster Cash Belgium edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Belgium edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Ludo Theunissen
R484 Discovery Miles 4 840 Ships in 10 - 15 working days
A Practical Guide to Airline Customer Service - From Airline Operations to Passenger Services (Paperback): Colin C. Law A Practical Guide to Airline Customer Service - From Airline Operations to Passenger Services (Paperback)
Colin C. Law
R1,152 Discovery Miles 11 520 Ships in 10 - 15 working days
Good Customer Service Tips for Entrepreneurs - Please and Thank You With a Smile (Paperback): Tonya Franklin Good Customer Service Tips for Entrepreneurs - Please and Thank You With a Smile (Paperback)
Tonya Franklin
R225 Discovery Miles 2 250 Ships in 10 - 15 working days
The Customer Manifesto - How Business Has Failed Customers And What It Takes To Earn Lasting Loyalty (Paperback): Pamela... The Customer Manifesto - How Business Has Failed Customers And What It Takes To Earn Lasting Loyalty (Paperback)
Pamela Herrmann
R366 Discovery Miles 3 660 Ships in 10 - 15 working days
Recipe for Service - How to Inspire and Deliver Great Customer Service (Paperback): Tony Johnson Recipe for Service - How to Inspire and Deliver Great Customer Service (Paperback)
Tony Johnson
R253 Discovery Miles 2 530 Ships in 10 - 15 working days
My Product Management Toolkit - Tools and Techniques to Become an Outstanding Product Manager (Paperback): Marc Abraham My Product Management Toolkit - Tools and Techniques to Become an Outstanding Product Manager (Paperback)
Marc Abraham
R412 Discovery Miles 4 120 Ships in 10 - 15 working days
Mastering Salesforce CRM Administration (Paperback): Rakesh Gupta Mastering Salesforce CRM Administration (Paperback)
Rakesh Gupta
R1,499 Discovery Miles 14 990 Ships in 10 - 15 working days

Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administration About This Book * Build your skills and knowledge to crack the Advanced Admin Certification Examination * Leverage the advanced administration capabilities of Salesforce and Salesforce1 * Optimize and extend Sales Cloud and Service Cloud applications Who This Book Is For This book is written for Salesforce admins who are looking to gain an in-depth knowledge of the Salesforce platform and grow their value in their organization. It will teach them to implement and design advanced business process automation for the benefit of their organization. What You Will Learn * Adopt Lightning Experience to improve the productivity of your organization's sales team * Create and maintain service entitlements and entitlement processes * Process Builder basic and advanced concepts * Different ways to deploy applications between environments * Best practices for improving and enriching data quality In Detail The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization's Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce. Style and approach The book takes a straightforward, no-nonsense approach to working with the Salesforce CRM platform. It is filled with examples, advanced use cases, and all the resources you need to be a Salesforce Jedi.

Happy Customers Faster Cash Ireland Chapters (Paperback): Declan Flood, Marcel Wiedenbrugge, Cliff Wynn Happy Customers Faster Cash Ireland Chapters (Paperback)
Declan Flood, Marcel Wiedenbrugge, Cliff Wynn
R133 Discovery Miles 1 330 Ships in 10 - 15 working days
Digital Sales Transformation In a Customer First World (Paperback): Donal Daly Digital Sales Transformation In a Customer First World (Paperback)
Donal Daly
R1,443 Discovery Miles 14 430 Ships in 10 - 15 working days

Digital Sales Transformation is about selling in a digitally transformed world. It changes how you sell and engage with your customer. Defining a Digital Sales Transformation blueprint to guide sales organizations to respond to this disruption as they struggle to catch up to their more digitally advanced customers is this book's core theme. Digital Sales Transformation in a Customer First World will be your constant companion as your execute your Digital Sales Transformation strategy. At over 500 pages, it is packed with actionable knowledge as a blueprint for your journey. It guides you to define your Ideal Customer Profile, to Understand the Customer's Business, to Build, Elevate and Expand Relationships, and how to Create and Communicate Value. It includes a framework to build an effective Executive Sponsor Program, to execute Account Based Marketing, and describes the role of Artificial Intelligence in enterprise B2B sales. It sets out Strategy, Sales Execution, and Sales Management methods for Sales Process, Opportunity Management, Account Management and overall Sales Team Performance Management, and it describes the technology to use in each case.

The Concierge Life - What You Need to Know to Build a Successful Business, Live Your Passion, and Change the World!... The Concierge Life - What You Need to Know to Build a Successful Business, Live Your Passion, and Change the World! (Paperback)
Kellyann Schaefer
R599 Discovery Miles 5 990 Ships in 10 - 15 working days
Client Centric - Grow Your Business With An Amazing Customer Experience (Paperback): Randy Charach Client Centric - Grow Your Business With An Amazing Customer Experience (Paperback)
Randy Charach
R484 R403 Discovery Miles 4 030 Save R81 (17%) Ships in 10 - 15 working days
Introduction to Service (Paperback): Harry Katzan Introduction to Service (Paperback)
Harry Katzan
R339 R283 Discovery Miles 2 830 Save R56 (17%) Ships in 10 - 15 working days
Remarkable Service - How to Keep Your Doors Open (Paperback): Mike Mack Mba Remarkable Service - How to Keep Your Doors Open (Paperback)
Mike Mack Mba
R216 Discovery Miles 2 160 Ships in 10 - 15 working days
Dynamic Thought - Harmony, Health, Success, Achievement (Paperback): Henry Thomas Hamblin Dynamic Thought - Harmony, Health, Success, Achievement (Paperback)
Henry Thomas Hamblin
R262 Discovery Miles 2 620 Ships in 10 - 15 working days
Happy Customers Faster Cash Ireland edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Ireland edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Declan Flood
R481 Discovery Miles 4 810 Ships in 10 - 15 working days
Unleashing the Chief Moment Officers - Reliably Giving the Gift of Exceptional Experiences (Paperback): Diane S Hopkins Unleashing the Chief Moment Officers - Reliably Giving the Gift of Exceptional Experiences (Paperback)
Diane S Hopkins
R389 Discovery Miles 3 890 Ships in 10 - 15 working days
Customer Service - A Way of Life - Instruction Manual (Paperback): Ron Arthur Customer Service - A Way of Life - Instruction Manual (Paperback)
Ron Arthur
R1,041 Discovery Miles 10 410 Ships in 10 - 15 working days
Your Customer Is The Star - How To Make Millennials, Boomers and Everyone Else Love Your Business (Paperback): Micah Solomon Your Customer Is The Star - How To Make Millennials, Boomers and Everyone Else Love Your Business (Paperback)
Micah Solomon
R223 Discovery Miles 2 230 Ships in 10 - 15 working days
Water, sanitation, hygiene, and nutrition in Bangladesh - can building toilets affect children's growth? (Paperback):... Water, sanitation, hygiene, and nutrition in Bangladesh - can building toilets affect children's growth? (Paperback)
Iffat Mahmud, World Bank, Nkosinathi Mbuya
R830 Discovery Miles 8 300 Ships in 10 - 15 working days

This report provides a systematic review of the evidence to date, both published and grey literature, on the relationship between water and sanitation and nutrition. We also survey the potential impact of improved water, sanitation, and hygiene (WASH) on undernutrition. This is the first report that undertakes a thorough review and discussion of WASH and nutrition in Bangladesh. The report is meant to serve two purposes. First, it synthesizes the results/evidence evolving on the pathway of WASH and undernutrition for use by practitioners working in the nutrition and water and sanitation sectors to stimulate technical discussions and effective collaboration among stakeholders. Second, this report serves as an advocacy tool, primarily for policy makers, to assist them in formulating a multisectoral approach to tackling the undernutrition problem.

The Customer Guru Expert Bundle (Paperback): Expert Toolkit The Customer Guru Expert Bundle (Paperback)
Expert Toolkit
R1,370 Discovery Miles 13 700 Ships in 10 - 15 working days
Social Media - Master, Manipulate, And Dominate Social Media Marketing Facebook, Twitter, YouTube, Instagram And LinkedIn... Social Media - Master, Manipulate, And Dominate Social Media Marketing Facebook, Twitter, YouTube, Instagram And LinkedIn (Paperback)
J. Wolf
R356 Discovery Miles 3 560 Ships in 10 - 15 working days
5 Step Handbook to a Superior Customer Service Mindset - 5 basic steps for anyone serious about excelling in customer service... 5 Step Handbook to a Superior Customer Service Mindset - 5 basic steps for anyone serious about excelling in customer service (Paperback)
Sara Haggett
R186 Discovery Miles 1 860 Ships in 10 - 15 working days
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