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Books > Business & Economics > Business & management > Sales & marketing > Customer services

Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback): Sean McDade Phd Listen or Die - 40 Lessons That Turn Customer Feedback into Gold (Paperback)
Sean McDade Phd
R451 Discovery Miles 4 510 Ships in 10 - 15 working days
The Art and Science of Building Customer Trust - How to Fast-Track Trust and Earn New, Repeat and Referral Business... The Art and Science of Building Customer Trust - How to Fast-Track Trust and Earn New, Repeat and Referral Business (Paperback)
David Penglase
R523 Discovery Miles 5 230 Ships in 10 - 15 working days
It's Always Your Move - Purposeful Progress for Corporate Career Women (Paperback): Kay White It's Always Your Move - Purposeful Progress for Corporate Career Women (Paperback)
Kay White
R386 R328 Discovery Miles 3 280 Save R58 (15%) Ships in 10 - 15 working days
How to Handle Cranky Customer Problems Using Behavioral Science (Paperback): Desiree Vogelpohl How to Handle Cranky Customer Problems Using Behavioral Science (Paperback)
Desiree Vogelpohl; Jennifer Hancock
R142 Discovery Miles 1 420 Ships in 10 - 15 working days
Managing Difficult Conversations - A Practical Guide (Paperback): Sorin Dumitrascu Managing Difficult Conversations - A Practical Guide (Paperback)
Sorin Dumitrascu
R272 Discovery Miles 2 720 Ships in 10 - 15 working days
Engaging as F*ck - How to attract and connect with customers using video - A videography handbook for your business... Engaging as F*ck - How to attract and connect with customers using video - A videography handbook for your business (Paperback)
Michael Langdon
R586 R483 Discovery Miles 4 830 Save R103 (18%) Ships in 10 - 15 working days
Happy Customers Faster Cash U.S. Edition - The Only Guide You Need to Effective Communication and Practice in Credit Management... Happy Customers Faster Cash U.S. Edition - The Only Guide You Need to Effective Communication and Practice in Credit Management (Paperback)
Marcel Wiedenbrugge, Michael C Dennis, Cliff Wynn
R505 Discovery Miles 5 050 Ships in 10 - 15 working days
A Lifestyle of Service - Stop doing service, start living it (Paperback): Corne Botes A Lifestyle of Service - Stop doing service, start living it (Paperback)
Corne Botes; Illustrated by Marika Bruns; Dewet Botes
R155 Discovery Miles 1 550 Ships in 10 - 15 working days
Project Manager - All you need to be a complete project manager (Paperback): Samuel Peters Project Manager - All you need to be a complete project manager (Paperback)
Samuel Peters
R280 Discovery Miles 2 800 Ships in 10 - 15 working days
Customer Service King - How to go from average to excellent (Paperback): Joseph Vaudy Customer Service King - How to go from average to excellent (Paperback)
Joseph Vaudy
R310 Discovery Miles 3 100 Ships in 10 - 15 working days
A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback): Jim Cathcart A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback)
Jim Cathcart; Becky Woodbridge
R339 Discovery Miles 3 390 Ships in 10 - 15 working days
Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers (Paperback): Brooks... Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers (Paperback)
Brooks Briz, Stan Phelps
R422 Discovery Miles 4 220 Ships in 10 - 15 working days
The Power of Brand Engagement - The Secret to Winning Customers (Paperback): Gaurav Gulati The Power of Brand Engagement - The Secret to Winning Customers (Paperback)
Gaurav Gulati
R153 Discovery Miles 1 530 Ships in 10 - 15 working days
Super Fans - How To Create Unwavering Customer Loyalty (Paperback): Raymond Aaron Super Fans - How To Create Unwavering Customer Loyalty (Paperback)
Raymond Aaron; Emba Purdeep Sangha
R482 Discovery Miles 4 820 Ships in 10 - 15 working days
Automated Sales - A Systematic Approach to Boosting Your Business (Paperback): Steffen Ritter Automated Sales - A Systematic Approach to Boosting Your Business (Paperback)
Steffen Ritter
R349 R294 Discovery Miles 2 940 Save R55 (16%) Ships in 10 - 15 working days
Creative Conflict - Idea-rich leadership strategies for team success (Paperback): Bob 'Idea Man' Hooey Creative Conflict - Idea-rich leadership strategies for team success (Paperback)
Bob 'Idea Man' Hooey
R230 Discovery Miles 2 300 Ships in 10 - 15 working days
Solve for the Customer - Using Customer Science to Build Stronger Relationships and Improve Business Results (Paperback): Denis... Solve for the Customer - Using Customer Science to Build Stronger Relationships and Improve Business Results (Paperback)
Denis Pombriant
R387 Discovery Miles 3 870 Ships in 10 - 15 working days
The Consumer Playbook (Paperback): Mauree Miller The Consumer Playbook (Paperback)
Mauree Miller
R426 Discovery Miles 4 260 Ships in 10 - 15 working days
Best Practices For New Digital Kerala - Dream Page One Step Ahead (Paperback): Aby Skaria Best Practices For New Digital Kerala - Dream Page One Step Ahead (Paperback)
Aby Skaria
R143 Discovery Miles 1 430 Ships in 10 - 15 working days
The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback):... The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback)
Darrell Hardidge
R372 Discovery Miles 3 720 Ships in 10 - 15 working days
Beyond Profit - Touching the invisible in business relationships (Paperback): Julie Anne Caldas Beyond Profit - Touching the invisible in business relationships (Paperback)
Julie Anne Caldas; Leonardo Barci
R242 Discovery Miles 2 420 Ships in 10 - 15 working days
Customer Service (Paperback): L M Keatts Customer Service (Paperback)
L M Keatts
R145 Discovery Miles 1 450 Ships in 10 - 15 working days
Learning Salesforce Einstein (Paperback): Mohith Shrivastava Learning Salesforce Einstein (Paperback)
Mohith Shrivastava
R1,488 Discovery Miles 14 880 Ships in 10 - 15 working days

Incorporate the power of Einstein in your Salesforce application About This Book * Make better predictions of your business processes using prediction and predictive modeling * Build your own custom models by leveraging PredictionIO on the Heroku platform * Integrate Einstein into various cloud services to predict sales, marketing leads, insights into news feeds, and more Who This Book Is For This book is for developers, data scientists, and Salesforce-experienced consultants who want to explore Salesforce Einstein and its current offerings. It assumes some prior experience with the Salesforce platform. What You Will Learn * Get introduced to AI and its role in CRM and cloud applications * Understand how Einstein works for the sales, service, marketing, community, and commerce clouds * Gain a deep understanding of how to use Einstein for the analytics cloud * Build predictive apps on Heroku using PredictionIO, and work with Einstein Predictive Vision Services * Incorporate Einstein in the IoT cloud * Test the accuracy of Einstein through Salesforce reporting and Wave analytics In Detail Dreamforce 16 brought forth the latest addition to the Salesforce platform: an AI tool named Einstein. Einstein promises to provide users of all Salesforce applications with a powerful platform to help them gain deep insights into the data they work on. This book will introduce you to Einstein and help you integrate it into your respective business applications based on the Salesforce platform. We start off with an introduction to AI, then move on to look at how AI can make your CRM and apps smarter. Next, we discuss various out-of-the-box components added to sales, service, marketing, and community clouds from salesforce to add Artificial Intelligence capabilities. Further on, we teach you how to use Heroku, PredictionIO, and the force.com platform, along with Einstein, to build smarter apps. The core chapters focus on developer content and introduce PredictionIO and Salesforce Einstein Vision Services. We explore Einstein Predictive Vision Services, along with analytics cloud, the Einstein Data Discovery product, and IOT core concepts. Throughout the book, we also focus on how Einstein can be integrated into CRM and various clouds such as sales, services, marketing, and communities. By the end of the book, you will be able to embrace and leverage the power of Einstein, incorporating its functions to gain more knowledge. Salesforce developers will be introduced to the world of AI, while data scientists will gain insights into Salesforce's various cloud offerings and how they can use Einstein's capabilities and enhance applications. Style and approach This book takes a straightforward approach to explain Salesforce Einstein and all of its potential applications. Filled with examples, the book presents the facts along with seasoned advice and real-world use cases to ensure you have all the resources you need to incorporate the power of Einstein in your work.

Happy Customers Faster Cash USA Chapters (Paperback): Michael C Dennis, Marcel Wiedenbrugge, Cliff Wynn Happy Customers Faster Cash USA Chapters (Paperback)
Michael C Dennis, Marcel Wiedenbrugge, Cliff Wynn
R137 Discovery Miles 1 370 Ships in 10 - 15 working days
WOW! Your Way to Profit - Learn How 5% of WOW! Can Boost Profits By Up To 85% (Paperback): Lynn M Thomas WOW! Your Way to Profit - Learn How 5% of WOW! Can Boost Profits By Up To 85% (Paperback)
Lynn M Thomas
R487 Discovery Miles 4 870 Ships in 10 - 15 working days
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