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Books > Business & Economics > Business & management > Sales & marketing > Customer services

5-Star Customer Service - In Pursuit of Service & Hospitality Excellence (Paperback): Archibald T Marwizi 5-Star Customer Service - In Pursuit of Service & Hospitality Excellence (Paperback)
Archibald T Marwizi
R320 Discovery Miles 3 200 Ships in 10 - 15 working days
Project Manager - All you need to be a complete project manager (Paperback): Samuel Peters Project Manager - All you need to be a complete project manager (Paperback)
Samuel Peters
R280 Discovery Miles 2 800 Ships in 10 - 15 working days
How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit... How to Deal with Debt Collectors and Win Every Time How to Beat Them at Their Own Game Credit Repair How to Repair Your Credit All by Yourself (Paperback)
Ernie Braveboy
R369 Discovery Miles 3 690 Ships in 10 - 15 working days
Customer Service King - How to go from average to excellent (Paperback): Joseph Vaudy Customer Service King - How to go from average to excellent (Paperback)
Joseph Vaudy
R310 Discovery Miles 3 100 Ships in 10 - 15 working days
A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback): Jim Cathcart A Flight Attendant's Full Disclosure - How to Manage Customer Service Breakdowns (Paperback)
Jim Cathcart; Becky Woodbridge
R339 Discovery Miles 3 390 Ships in 10 - 15 working days
The Outcome Generation - How a New Generation of Technology Vendors Thrives Through True Customer Success (Paperback): Paul J... The Outcome Generation - How a New Generation of Technology Vendors Thrives Through True Customer Success (Paperback)
Paul J Henderson
R564 R472 Discovery Miles 4 720 Save R92 (16%) Ships in 10 - 15 working days
Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers (Paperback): Brooks... Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants, and Airlines Win the Right Customers (Paperback)
Brooks Briz, Stan Phelps
R422 Discovery Miles 4 220 Ships in 10 - 15 working days
The Power of Brand Engagement - The Secret to Winning Customers (Paperback): Gaurav Gulati The Power of Brand Engagement - The Secret to Winning Customers (Paperback)
Gaurav Gulati
R153 Discovery Miles 1 530 Ships in 10 - 15 working days
Super Fans - How To Create Unwavering Customer Loyalty (Paperback): Raymond Aaron Super Fans - How To Create Unwavering Customer Loyalty (Paperback)
Raymond Aaron; Emba Purdeep Sangha
R482 Discovery Miles 4 820 Ships in 10 - 15 working days
Tron Chronicles - Nevada (Paperback): Isaac B Newton Tron Chronicles - Nevada (Paperback)
Isaac B Newton
R1,417 Discovery Miles 14 170 Ships in 10 - 15 working days
Creative Conflict - Idea-rich leadership strategies for team success (Paperback): Bob 'Idea Man' Hooey Creative Conflict - Idea-rich leadership strategies for team success (Paperback)
Bob 'Idea Man' Hooey
R230 Discovery Miles 2 300 Ships in 10 - 15 working days
The Experience Design Blueprint - Recipes for Creating Happier Customers and Healthier Organizations (Paperback): Gregory James... The Experience Design Blueprint - Recipes for Creating Happier Customers and Healthier Organizations (Paperback)
Gregory James Olson
R1,415 Discovery Miles 14 150 Ships in 10 - 15 working days
Solve for the Customer - Using Customer Science to Build Stronger Relationships and Improve Business Results (Paperback): Denis... Solve for the Customer - Using Customer Science to Build Stronger Relationships and Improve Business Results (Paperback)
Denis Pombriant
R387 Discovery Miles 3 870 Ships in 10 - 15 working days
A Practical Guide to Airline Customer Service - From Airline Operations to Passenger Services (Paperback): Colin C. Law A Practical Guide to Airline Customer Service - From Airline Operations to Passenger Services (Paperback)
Colin C. Law
R1,152 Discovery Miles 11 520 Ships in 10 - 15 working days
Best Practices For New Digital Kerala - Dream Page One Step Ahead (Paperback): Aby Skaria Best Practices For New Digital Kerala - Dream Page One Step Ahead (Paperback)
Aby Skaria
R143 Discovery Miles 1 430 Ships in 10 - 15 working days
Beyond Profit - Touching the invisible in business relationships (Paperback): Julie Anne Caldas Beyond Profit - Touching the invisible in business relationships (Paperback)
Julie Anne Caldas; Leonardo Barci
R246 Discovery Miles 2 460 Ships in 10 - 15 working days
Beyond Profit - Touching the invisible in business relationships (Paperback): Julie Anne Caldas Beyond Profit - Touching the invisible in business relationships (Paperback)
Julie Anne Caldas; Leonardo Barci
R242 Discovery Miles 2 420 Ships in 10 - 15 working days
The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback):... The 10 Commandments of Client Appreciation - Thou Shalt Create Loyalty - A Step-By-Step Guide to No. 1 Position (Paperback)
Darrell Hardidge
R372 Discovery Miles 3 720 Ships in 10 - 15 working days
Learning Salesforce Einstein (Paperback): Mohith Shrivastava Learning Salesforce Einstein (Paperback)
Mohith Shrivastava
R1,488 Discovery Miles 14 880 Ships in 10 - 15 working days

Incorporate the power of Einstein in your Salesforce application About This Book * Make better predictions of your business processes using prediction and predictive modeling * Build your own custom models by leveraging PredictionIO on the Heroku platform * Integrate Einstein into various cloud services to predict sales, marketing leads, insights into news feeds, and more Who This Book Is For This book is for developers, data scientists, and Salesforce-experienced consultants who want to explore Salesforce Einstein and its current offerings. It assumes some prior experience with the Salesforce platform. What You Will Learn * Get introduced to AI and its role in CRM and cloud applications * Understand how Einstein works for the sales, service, marketing, community, and commerce clouds * Gain a deep understanding of how to use Einstein for the analytics cloud * Build predictive apps on Heroku using PredictionIO, and work with Einstein Predictive Vision Services * Incorporate Einstein in the IoT cloud * Test the accuracy of Einstein through Salesforce reporting and Wave analytics In Detail Dreamforce 16 brought forth the latest addition to the Salesforce platform: an AI tool named Einstein. Einstein promises to provide users of all Salesforce applications with a powerful platform to help them gain deep insights into the data they work on. This book will introduce you to Einstein and help you integrate it into your respective business applications based on the Salesforce platform. We start off with an introduction to AI, then move on to look at how AI can make your CRM and apps smarter. Next, we discuss various out-of-the-box components added to sales, service, marketing, and community clouds from salesforce to add Artificial Intelligence capabilities. Further on, we teach you how to use Heroku, PredictionIO, and the force.com platform, along with Einstein, to build smarter apps. The core chapters focus on developer content and introduce PredictionIO and Salesforce Einstein Vision Services. We explore Einstein Predictive Vision Services, along with analytics cloud, the Einstein Data Discovery product, and IOT core concepts. Throughout the book, we also focus on how Einstein can be integrated into CRM and various clouds such as sales, services, marketing, and communities. By the end of the book, you will be able to embrace and leverage the power of Einstein, incorporating its functions to gain more knowledge. Salesforce developers will be introduced to the world of AI, while data scientists will gain insights into Salesforce's various cloud offerings and how they can use Einstein's capabilities and enhance applications. Style and approach This book takes a straightforward approach to explain Salesforce Einstein and all of its potential applications. Filled with examples, the book presents the facts along with seasoned advice and real-world use cases to ensure you have all the resources you need to incorporate the power of Einstein in your work.

Customer Service (Paperback): L M Keatts Customer Service (Paperback)
L M Keatts
R145 Discovery Miles 1 450 Ships in 10 - 15 working days
No Limits - 14 Steps to Exceed Customer Expectations, What Great Teams Know and Do (Paperback): Victor Effah No Limits - 14 Steps to Exceed Customer Expectations, What Great Teams Know and Do (Paperback)
Victor Effah
R492 Discovery Miles 4 920 Ships in 10 - 15 working days
Happy Customers Faster Cash USA Chapters (Paperback): Michael C Dennis, Marcel Wiedenbrugge, Cliff Wynn Happy Customers Faster Cash USA Chapters (Paperback)
Michael C Dennis, Marcel Wiedenbrugge, Cliff Wynn
R137 Discovery Miles 1 370 Ships in 10 - 15 working days
WOW! Your Way to Profit - Learn How 5% of WOW! Can Boost Profits By Up To 85% (Paperback): Lynn M Thomas WOW! Your Way to Profit - Learn How 5% of WOW! Can Boost Profits By Up To 85% (Paperback)
Lynn M Thomas
R487 Discovery Miles 4 870 Ships in 10 - 15 working days
The Customer Service Manager's Handbook (Paperback): David J Dunthorne The Customer Service Manager's Handbook (Paperback)
David J Dunthorne; Jodie L Hoffman
R685 Discovery Miles 6 850 Ships in 10 - 15 working days
Happy Customers Faster Cash Mexico edition - A guide to effective communication in financial Customer Relationship Management... Happy Customers Faster Cash Mexico edition - A guide to effective communication in financial Customer Relationship Management (Paperback)
Marcel Wiedenbrugge, Cliff Wynn, Marco Rosales
R483 Discovery Miles 4 830 Ships in 10 - 15 working days
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