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Books > Business & Economics > Business & management > E-commerce

Social Inclusion and Usability of ICT-enabled Services. (Paperback): Jyoti Choudrie, Panayiota Tsatsou, Sherah Kurnia Social Inclusion and Usability of ICT-enabled Services. (Paperback)
Jyoti Choudrie, Panayiota Tsatsou, Sherah Kurnia
R1,261 Discovery Miles 12 610 Ships in 12 - 17 working days

Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services. This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter. Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diver

Digital Media and Wireless Communications in Developing Nations - Agriculture, Education, and the Economic Sector (Hardcover):... Digital Media and Wireless Communications in Developing Nations - Agriculture, Education, and the Economic Sector (Hardcover)
Megh R. Goyal, Emmanuel Eilu
R3,513 Discovery Miles 35 130 Ships in 12 - 17 working days

Digital Media and Wireless Communication in Developing Nations: Agriculture, Education, and the Economic Sector explores how digital media and wireless communication, especially mobile phones and social media platforms, offer concrete opportunities for developing countries to transform different sectors of their economies. The volume focuses on the agricultural, economic, and education sectors. The chapter authors, mostly from Africa and India, provide a wealth of information on recent innovations, the opportunities they provide, challenges faced, and the direction of future research in digital media and wireless communication to leverage transformation in developing countries. The volume provides important research on digital media and wireless communication within the context of developing countries that will be very useful for professionals from academia, government agencies, NGOs, technologists, entrepreneurs and investors, and others.

Amazon Top Seller Secrets - Inside Tips from Amazon's Most Successful Sellers (Paperback): Brad Schepp, Debra Schepp Amazon Top Seller Secrets - Inside Tips from Amazon's Most Successful Sellers (Paperback)
Brad Schepp, Debra Schepp
R712 R533 Discovery Miles 5 330 Save R179 (25%) Ships in 12 - 17 working days

There is a new phenomenon hitting the world of the Internet marketplace. PowerSellers who have made a fortune on eBay are moving their merchandise over to Amazon. After all, the benefits of selling on Amazon are legion--sellers have found that they can charge more for their merchandise, avoid upfront fees, and deal with less-demanding customers. The opportunities for selling are endless--Amazon now sells products in more than 40 categories and is the web's number one retailer with more than 81 million customers. As the authors of the popular book "eBay PowerSeller Secrets," Debra and Brad Schepp are experts at making big money selling products on the web. Now, in" Amazon Top Seller Secrets," they show readers why Amazon is the marketplace that will bring them more cash and more customers. Sellers will discover everything they need to: - navigate the Amazon marketplace - set the right price for merchandise - drive more traffic to their product pages - achieve consistently high feedback ratings - become an Amazon Pro Merchant - open more than one Amazon WebStore - source the best products - and more With this priceless advice, readers can increase their profits and build their business without constraints and without all the hassles.

Acquiring Card Payments (Hardcover): Ilya Dubinsky Acquiring Card Payments (Hardcover)
Ilya Dubinsky
R3,016 Discovery Miles 30 160 Ships in 12 - 17 working days

This book delves into the essential concepts and technologies of acquiring systems. It fills the gap left by manuals and standards and provides practical knowledge and insight that allow engineers to navigate systems as well as the massive tomes containing standards and manuals. Dedicated to card acquiring exclusively, the book covers: Payment cards and protocols EMV contact chip and contactless transactions Disputes, arbitration, and compliance Data security standards in the payment card industry Validation algorithms Code tables Basic cryptography Pin block formats and algorithms When necessary the book discusses issuer-side features or standards insomuch as they are required for the sake of completeness. For example, protocols such as EMV 3-D Secure are not covered to the last exhaustive detail. Instead, this book provides an overview, justification, and logic behind each message of the protocol and leaves the task of listing all fields and their formats to the standard document itself. The chapter on EMV contact transactions is comprehensive to fully explain this complex topic in order to provide a basis for understanding EMV contactless transaction. A guide to behind-the-scenes business processes, relevant industry standards, best practices, and cryptographic algorithms, Acquiring Card Payments covers the essentials so readers can master the standards and latest developments of card payment systems and technology

Developing the Digital Economy in ASEAN (Hardcover): Lurong Chen, Fukunari Kimura Developing the Digital Economy in ASEAN (Hardcover)
Lurong Chen, Fukunari Kimura
R3,907 Discovery Miles 39 070 Ships in 12 - 17 working days

This book advances the international debate on the development of e-commerce with focus on emerging ASEAN economies. It provides readers insights on Asia's needs and efforts to improve the regional legal and economic conditions to support e-commerce. This book looks at the rules and regulations on e-commerce, and e-commerce for inclusiveness growth. It provides insights from several ASEAN member states and discovers the requirements for Asian countries to better grasp the new juncture of growth associated with economic digitalization, which also have deep implications on continuous regional integration and community-building.

Creating and Managing a CRM Platform for your Organisation (Hardcover): Richard Boulton Creating and Managing a CRM Platform for your Organisation (Hardcover)
Richard Boulton
R3,897 Discovery Miles 38 970 Ships in 12 - 17 working days

More than ever, organisations are facing a data avalanche from various sources, be they in electronic or hard copy format. How an organisation manages this ever-increasingly important resource - data - can benefit or hinder its ability to achieve its objectives. Creating and Managing a CRM Platform for Your Organisation not only covers how the principles of data management, including data quality and data security, can be applied to an organisation's customer relationship management (CRM) platform, but also highlights how aspects of data management, marketing and technology are needed to operate, develop and manage a CRM platform in order to carry out tasks such as reporting and analysis, developing data plans, undertaking data audits, data migrations and campaign mailings which will result in an organisation using data effectively in order to achieve its goals and objectives. The issues and topics covered apply to all organisations that use a CRM platform and the data it contains as part of their business activities, regardless of the industry sector or size of the organisation. A comprehensive overview of the practices that can be effectively implemented when managing a CRM platform, this book is essential reading for professionals involved in the administration of the CRM platform within their organisation and data management.

Service Innovation (Hardcover): Esam Mustafa Service Innovation (Hardcover)
Esam Mustafa
R3,901 Discovery Miles 39 010 Ships in 12 - 17 working days

This book looks at service innovation, service industries, and innovation performance in services. It seeks a broader explanation and understanding of services, service innovation and its performance, and the future of service innovation in different service industries. In addition, it discusses service domination in the big economies around the world and how that was created and supported by service innovation. The book will be useful for academics interested in service innovation as well as practitioners in the service business.

Antitrust Analysis of Online Sales Platforms & Copyright Limitations and Exceptions (Hardcover, 1st ed. 2018): Bruce... Antitrust Analysis of Online Sales Platforms & Copyright Limitations and Exceptions (Hardcover, 1st ed. 2018)
Bruce Kilpatrick, Pierre Kobel, Pranvera Kellezi
R4,228 Discovery Miles 42 280 Ships in 12 - 17 working days

This book gathers international and national reports from across the globe on key questions in the field of antitrust and intellectual property. The first part discusses the application of competition law to online sales platforms, which is increasingly a focus for anti-trust authorities around the world. A detailed international report explores which are the major challenges for competition law generated by the growth of online platforms. It provides an excellent comparative study of this complex and challenging subject. The second part of the book gathers contributions from various jurisdictions on the topic "To what extent do current exclusions and limitations to copyright strike a fair balance between the rights of owners and fair use by private individuals and others ?" This section presents an international report, which offers an unparalleled comparative analysis of this topic, bringing together common themes and contrasting the various national provisions dealing with exceptions to copyright, amongst other things. The book also includes the resolutions passed by the General Assembly of the International League of Competition Law (LIDC) following a debate on each of these topics, which include proposed solutions and recommendations. The LIDC is a long-standing international association that focuses on the interface between competition law and intellectual property law, including unfair competition issues.

A Global Guide to FinTech and Future Payment Trends (Hardcover): Peter Goldfinch A Global Guide to FinTech and Future Payment Trends (Hardcover)
Peter Goldfinch
R3,903 Discovery Miles 39 030 Ships in 12 - 17 working days

Being able to make and receive payments is an essential facet of modern life. It is integral to the banking and finance systems, and it touches all global citizens. In some areas, payment systems are rapidly evolving - moving swiftly from paper payment instruments, to electronic, to real-time - but in others, underdeveloped payment systems hold back economic and social development. This book is intended to assist the reader in navigating the payments landscape. The author explores highly topical areas, such as the role of payment systems in enabling commerce to contribute to the development of emerging economies, the evolution of payment systems from paper instruments to computerization, the role of cryptocurrencies, and the slow decline of plastic credit and debit cards owing to alternative forms of payment being introduced. Altogether, this book provides a comprehensive overview of the evolution of payment and offers projections for the future, encouraging readers to explore their own predictions, using the framework that the book has provided. It is vital reading for technologists, marketers, executives and investors in the FinTech sector, as well as academics teaching business and technology courses.

The Economics of Venture Capital Firm Operations in India (Hardcover): Kshitija Joshi The Economics of Venture Capital Firm Operations in India (Hardcover)
Kshitija Joshi
R3,447 R2,758 Discovery Miles 27 580 Save R689 (20%) Ships in 12 - 17 working days

This book studies diverse categories of venture capital (VC) firms in India based on their ownership type (domestic vs foreign), stage of investment (early vs growth stage) and VC investment team composition (entrepreneurial experience vs investing experience). For each category of VC firms, the nuances in their investment, portfolio involvement and exit strategies are separately analysed. Employing the framework of information asymmetry, the book studies how different categories of VC firms rely on distinct mechanisms such as deal syndication and domain specialization to address the ensuing adverse selection and agency risks. It also delves into the macro context by assessing whether the emergence of VC in India has been driven by 'pull' or 'push' factors. This is accomplished by analysing in depth the supply and demand of VC funds. Finally, it critically reviews the existing policies of entrepreneurial finance and arrives at recommendations for future directions of the same.

Ultimate Guide to Shopify for Business (Paperback): Jason R. Rich Ultimate Guide to Shopify for Business (Paperback)
Jason R. Rich
R477 Discovery Miles 4 770 Ships in 12 - 17 working days
Inbound Marketing, Revised and Updated - Attract, Engage, and Delight Customers Online (Paperback, Revised and updated ed):... Inbound Marketing, Revised and Updated - Attract, Engage, and Delight Customers Online (Paperback, Revised and updated ed)
Brian Halligan, Dharmesh Shah
R482 R436 Discovery Miles 4 360 Save R46 (10%) Ships in 12 - 17 working days

Attract, engage, and delight customers online Inbound Marketing, Revised and Updated: Attract, Engage, and Delight Customers Online is a comprehensive guide to increasing online visibility and engagement. Written by top marketing and startup bloggers, the book contains the latest information about customer behavior and preferred digital experiences. From the latest insights on lead nurturing and visual marketing to advice on producing remarkable content by building tools, readers will gain the information they need to transform their marketing online. With outbound marketing methods becoming less effective, the time to embrace inbound marketing is now. Cold calling, e-mail blasts, and direct mail are turning consumers off to an ever-greater extent, so consumers are increasingly doing research online to choose companies and products that meet their needs. Inbound Marketing recognizes these behavioral changes as opportunities, and explains how marketers can make the most of this shift online. This not only addresses turning strangers into website visitors, but explains how best to convert those visitors to leads, and to nurture those leads to the point of becoming delighted customers. Gain the insight that can increase marketing value with topics like: * Inbound marketing strategy, reputation, and tracking progress * Visibility getting found, and why content matters * Converting customers turning prospects into leads and leads into customers * Better decisions picking people, agencies, and campaigns The book also contains essential tools and resources that help build an effective marketing strategy, and tips for organizations of all sizes looking to build a reputation. When consumer behaviors change, marketing must change with them. The fully revised and updated edition of Inbound Marketing is a complete guide to attracting, engaging, and delighting customers online.

The Digital Business Start-Up Workbook - The Ultimate Step-by-Step Guide to Succeeding Online from Start-up to Exit (Paperback,... The Digital Business Start-Up Workbook - The Ultimate Step-by-Step Guide to Succeeding Online from Start-up to Exit (Paperback, New)
Cheryl Rickman 1
R411 R366 Discovery Miles 3 660 Save R45 (11%) Ships in 12 - 17 working days

How do I know if my idea will work?How do I decide on the business model?How do I find my audience?

Your digital business start-up journey begins here.

From the bestselling author of "The Small Business Start-up Workbook," Cheryl Rickman brings you a thoroughly practical guide to starting up a digital business, covering the full journey from idea to exit, with easy-to-implement strategies to make your online venture an ongoing success. With a combination of tips, exercises, checklists, anecdotes, case studies and lessons learned by business leaders, this workbook will guide you through each step of digital business.

Learn how to:

- Assess whether your business idea will work online/digitally- Choose the right business model for your proposition and avoid wasting time- Assess demand, viability and uncover untapped needs and gaps in the market- Build a usable, engaging website and mobile app- Create a buzz using social networking- Drive high quality traffic to your site and convert visitors into paying customers- Use search engine optimization (SEO) and marketing (SEM) tools effectively- Raise finance and protect your business- Build and maintain a strong brand- Recruit and retain a strong team- Sell the business or find a suitable successor.

Reviews for the book:

" "If you want advice on starting your own internet business, don't ask me, read this book instead. It is more up-to-date and costs far less than a good lunch." "Nick Jenkins, Founder of Moonpig.com""

""This book excels in providing practical guidance on how to create a successful digital business which exceeds customer expectations and keeps customers happy each step of the way." "Scott Weavers-Wright, CEO of Kiddicare.com, and MD of Morrison.com (non-food)""If you read just one book on digital business, make it this one... It is inspirational, informative and interactive in equal measure. Highly recommended " "Rowan Gormley, Founder and CEO of NakedWines.com

""Interspersed with inspiring and useful stories from successful entrepreneurs, this book can help aspiring business owners through a step-by-step process of refining their start-up ideas and building a solid business." "Elizabeth Varley, Founder and CEO of TechHub

Grocery E-Commerce - Consumer Behaviour and Business Strategies (Hardcover, illustrated edition): Niels Kornum, Mogens Bjerre Grocery E-Commerce - Consumer Behaviour and Business Strategies (Hardcover, illustrated edition)
Niels Kornum, Mogens Bjerre
R3,678 Discovery Miles 36 780 Ships in 12 - 17 working days

This book attempts to shed light on why it is so difficult to develop and maintain successful businesses in the grocery e-commerce arena. Within the last five years, grocery e-commerce has experienced both consistent successes such as Tesco.com and irrevocable failures such as Webvan.com. Niels Kornum and Mogens Bjerre bring key researchers together to investigate the factors contributing to the success of grocery e-commerce, particularly in countries that had the earliest and most extensive experiences in this field: the USA, the UK and Scandinavia.The authors argue that grocery e-commerce is especially difficult to implement because it differs from other types of consumer sales in numerous aspects including low profit margins, low value density of products and high frequency purchases. As well as examining these unique characteristics, the authors present research on consumer behaviour, cross country comparisons and new empirical evidence in order to address the long-term prospects for the survival of grocery e-commerce. Recommendations as to how managers should respond to its challenges are also made. Academics, students and researchers focusing on marketing, consumer behaviour, logistics, e-commerce and business strategy will find this book to be a fascinating read.

Selling on Amazon For Dummies (Paperback): D Olmez Selling on Amazon For Dummies (Paperback)
D Olmez
R458 Discovery Miles 4 580 Ships in 12 - 17 working days

Sell on Amazon and Make Them Do the Heavy Lifting Selling on Amazon has become one of the most popular ways to earn income online. In fact, there are over 2 million people selling on Amazon worldwide. Amazon allows any business, no matter how small, to get their products in front of millions of customers and take advantage of the largest fulfillment network in the world. It also allows businesses to leverage their first-class customer service and storage capabilities. Selling on Amazon For Dummies walks owners through the process of building a business on Amazon--a business that can be built almost anywhere in the world, as long as you have access to a computer and the internet. The basics of selling on Amazon Using FBA Getting started Deciding what to sell Conducting product research Finding your way around Seller Central Product sourcing, shipping and returns, Amazon subscription, fees, sales tax, and more How to earn ROIs (Returns on Your Investments) Selling on Amazon For Dummies provides the strategies, tools, and education you need, including turnkey solutions focused on sales, marketing, branding, and marketplace development to analyze and maximize opportunities.

Fulfillment - America in the Shadow of Amazon (Paperback): Alec Macgillis Fulfillment - America in the Shadow of Amazon (Paperback)
Alec Macgillis
R373 Discovery Miles 3 730 Ships in 12 - 17 working days
The Warehouse - Workers and Robots at Amazon (Paperback): Alessandro Delfanti The Warehouse - Workers and Robots at Amazon (Paperback)
Alessandro Delfanti
R524 Discovery Miles 5 240 Ships in 12 - 17 working days

'Work hard, have fun, make history' proclaims the slogan on the walls of Amazon's warehouses. This cheerful message hides a reality of digital surveillance, aggressive anti-union tactics and disciplinary layoffs. Reminiscent of the tumult of early industrial capitalism, the hundreds of thousands of workers who help Amazon fulfil consumers' desire are part of an experiment in changing the way we all work. In this book, Alessandro Delfanti takes readers inside Amazon's warehouses to show how technological advancements and managerial techniques subdue the workers rather than empower them, as seen in the sensors that track workers' every movement around the floor and algorithmic systems that re-route orders to circumvent worker sabotage. He looks at new technologies including robotic arms trained by humans and augmented reality goggles, showing that their aim is to standardise, measure and discipline human work rather than replace it. Despite its innovation, Amazon will always need living labour's flexibility and low cost. And as the warehouse is increasingly automated, worker discontent increases. Striking under the banner 'we are not robots', employees have shown that they are acutely aware of such contradictions. The only question remains: how long will it be until Amazon's empire collapses?

Decision Intelligence - Human-Machine Integration for Decision Making (Paperback): Miriam O'Callaghan Decision Intelligence - Human-Machine Integration for Decision Making (Paperback)
Miriam O'Callaghan
R1,331 Discovery Miles 13 310 Ships in 9 - 15 working days

Revealing the flaws in human decision making, this book explores how AI can be used to optimise decisions for improved business outcomes and efficiency, as well as looking ahead into the significant contributions Decision Intelligence (DI) can make to society and the ethical challenges it may raise. Offering an impressive framework of Decision Intelligence (DI), from the theories and concepts used to design autonomous intelligent agents to the technologies that power DI systems and the ways in which companies use decision-making building blocks to build DI solutions that enable businesses to democratise AI, this book provides a systematic approach to AI intelligence and human involvement. Replete with case studies on DI application, as well as wider discussions on the social implications of the technology, this book appeals to both students of AI and data solutions and businesses considering DI adoption.

Shopify For Dummies (Paperback): P Waddy Shopify For Dummies (Paperback)
P Waddy
R510 Discovery Miles 5 100 Ships in 12 - 17 working days
Advances in Construction ICT and e-Business (Hardcover): Srinath Perera, Bingunath Ingirige, Kirti Ruikar, Esther Obonyo Advances in Construction ICT and e-Business (Hardcover)
Srinath Perera, Bingunath Ingirige, Kirti Ruikar, Esther Obonyo
R4,543 Discovery Miles 45 430 Ships in 12 - 17 working days

This internationally conducted study of the latest construction industry practices addresses a broad range of Information and Communication Technology applications. Drawing on research conducted in the US and UK, this book presents the state of the art of various ebusiness processes, and examines BIM, virtual environments and mobile technologies. Innovation is a theme that runs throughout this book, so in addition to the direct impact of these new technical achievements, it also considers the management styles that helped them to emerge. Examples from industry are illustrated with case studies and presented alongside research from some of the best known academics in this field. This book is essential reading for all advanced students and researchers interested in how ICT is changing construction management and the construction industry.

Big Data and Cloud Computing for Development - Lessons from Key Industries and Economies in the Global South (Hardcover): Nir... Big Data and Cloud Computing for Development - Lessons from Key Industries and Economies in the Global South (Hardcover)
Nir Kshetri, Diana Carolina Rojas Torres, Torbjoern Fredriksson
R5,228 Discovery Miles 52 280 Ships in 12 - 17 working days

This book provides a framework for evaluating big data and cloud computing based on how they evolve to fit users' needs in developing countries in key areas, such as agriculture and education. The authors discuss how this framework can be utilized by businesses, governments, and consumers to accelerate economic growth and overcome information and communication barriers. By examining the ways in which cloud computing can drive social, economic, and environmental transformation, readers gain a nuanced understanding of the opportunities and challenges these technologies offer. The authors also provide an authoritative and up-to-date account of big data's diffusion into a wide range of developing economies, such as Brazil and China, illustrating key concepts through in-depth case studies. Special attention is paid to economic development in the context of the new Sustainable Development Goals formulated by the United Nations, introducing readers to the most modern standard of economic evaluation. Students of information management, entrepreneurship, and development, as well as policy makers, researchers, and practitioners, will find Big Data and Cloud Computing for Development an interesting read and a useful reference source.

Platform Revolution - How Networked Markets Are Transforming the Economy and How to Make Them Work for You (Paperback):... Platform Revolution - How Networked Markets Are Transforming the Economy and How to Make Them Work for You (Paperback)
Geoffrey G. Parker, Marshall W Van Alstyne, Sangeet Paul Choudary 2
R493 R396 Discovery Miles 3 960 Save R97 (20%) Ships in 10 - 15 working days

Facebook, PayPal, Alibaba, Uber-these companies have upended entire industries by harnessing a single phenomenon: the platform business model. Platform Revolution delivers the first comprehensive analysis of how platforms match producers and consumers in a multi-sided marketplace, unlocking hidden resources and creating new forms of value. Platform Revolution explores the what, how and why of this revolution and provides the first "owner's manual" for creating a platform marketplace. It provides the essential guide to unlocking the potential of an economic landscape transformed.

Shopping 3.0 - Shopping, the Internet or Both? (Paperback): Cor Molenaar Shopping 3.0 - Shopping, the Internet or Both? (Paperback)
Cor Molenaar
R1,530 Discovery Miles 15 300 Ships in 12 - 17 working days

Retailers are in difficult times. The recession, global competition, government regulation and the growth of the Internet mean that costs are rising but margins are increasingly squeezed. Cor Molenaar's Shopping 3.0 offers an engaging, convincing and well-researched manifesto for the future of retailing; a manifesto which encourages retailers to switch their approach from a strategy that is based around transactions to one that is based around customers. Logic dictates that there is no one single strategy that will work for all retailers; some of them may indeed benefit from investing in e-retailing solutions and the Internet but for others, success will lie in developing a service based on customer experience or one with some apparently bespoke elements; a strategy to appeal to customers as individuals. Shopping 3.0 examines all these changes. It sketches the world of consumers; those who make their purchases from the comfort of their armchair and those who enjoy shopping with friends. Cor Molenaar explores the impact of changing consumer attitudes to shopping; the role of new technology in future retailing and the changing face of both city centre and out of town shops and malls. Shopping 3.0 offers a welcome helping hand for retailers, both physical and web-based shopkeepers; something to help you make sense of the ongoing revolution in shopping and to plan or adjust your business strategy to enable you not just to survive but to thrive in a world that will look very different in a few years time.

E-Commerce and the Digital Economy (Paperback): Michael J. Shaw E-Commerce and the Digital Economy (Paperback)
Michael J. Shaw
R1,631 Discovery Miles 16 310 Ships in 12 - 17 working days

This volume in the "Advances in Management Information Systems" series offers a state-of-the-art survey of information systems research on electronic commerce. Featuring chapters by leading scholars and industry professionals, it provides the framework for understanding the business trends, emerging opportunities, and barriers to overcome in the rapid developments taking place in electronic business and the digital economy. Researchers, students, and practitioners - anyone interested in the current issues and future direction of electronic commerce, especially from the standpoint of information systems and information technology - will find this book to be an authoritative source of cutting-edge information. The volume is divided into four parts: Part I covers the fundamental issues of information technology standards and the transformation of industry structure; Part II focuses on B2B commerce; Part III investigates the management of mobile and IT infrastructure; and Part IV includes trust, security, and legal issues that undergird the success of e-commerce initiatives.

Service Innovation (Paperback): Esam Mustafa Service Innovation (Paperback)
Esam Mustafa
R1,220 Discovery Miles 12 200 Ships in 12 - 17 working days

This book looks at service innovation, service industries, and innovation performance in services. It seeks a broader explanation and understanding of services, service innovation and its performance, and the future of service innovation in different service industries. In addition, it discusses service domination in the big economies around the world and how that was created and supported by service innovation. The book will be useful for academics interested in service innovation as well as practitioners in the service business.

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