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Books > Reference & Interdisciplinary > Communication studies > General

The Palgrave Handbook of Relational Sociology (Hardcover, 1st ed. 2018): Francois Depelteau The Palgrave Handbook of Relational Sociology (Hardcover, 1st ed. 2018)
Francois Depelteau
R9,568 Discovery Miles 95 680 Ships in 12 - 17 working days

This handbook on relational sociology covers a rapidly growing approach in the social sciences-one which is connected to the interests of a large, diverse pool of researchers across a range of disciplines. Relational sociology has been one of the key foundations of the "relational turn" in human sciences since the 1980s, and it offers a unique opportunity to redefine the basic epistemological and ontological principles of sociology as we know it. The contributors collected here aim to elucidate the complexity and the scope of this growing approach by dealing with three central questions: Where does relational sociology come from and what are its principal concerns? What are the main theoretical and methodological currents within relational sociology? What have we studied in relational sociology and what are the results?

Scholarly Book Reviewing in the Social Sciences and Humanities - The Flow of Ideas Within and Among Disciplines (Hardcover):... Scholarly Book Reviewing in the Social Sciences and Humanities - The Flow of Ideas Within and Among Disciplines (Hardcover)
Ylva Lindholm-Romantschuk
R2,702 Discovery Miles 27 020 Ships in 10 - 15 working days

This study explores the flow of information within and among academic disciplines in the social sciences and humanities through analyses of the patterns of scholarly book reviewing. An elite sample of scholarly monographs published by university presses between 1971 and 1990 was used.

Beginning with Derek de Solla Price, the measurement of communication within the disciplines of science has been ongoing. In the present book that field of inquiry is summarized and provides a basis for examining the flow of information in the social sciences and humanities.

The Routledge Handbook of Far-Right Extremism in Europe (Hardcover): Katherine Kondor, Mark Littler The Routledge Handbook of Far-Right Extremism in Europe (Hardcover)
Katherine Kondor, Mark Littler
R6,878 Discovery Miles 68 780 Ships in 12 - 17 working days

The Routledge Handbook of Far‐Right Extremism in Europe is a timely and important study of the far and extreme right-wing phenomenon across a broad spectrum of European countries, and in relation to a selected list of core areas and topics such as anti‐gender, identitarian politics, hooliganism, and ideology. The handbook deals with the rise and the developments of the far‐right movements, parties, and organisations across diverse countries in Europe. Crucially it discusses the main topics and features issues pertaining to the far‐right ideology and positioning, and considers how central and less central actors of the far‐right milieus have fared within the given context. Comprising a wide range of subject expertise, the contributors focus on far-right organisations on the margins of the electoral sphere, as well as street‐level movements, and the relationship between them and electoral politics. The handbook spans nearly twenty European country‐cases, grouped according to geographical/regional area. It includes case studies where the far right has gained increased momentum, as well as countries where it has been much less successful in mobilising public opinion and electorate. Another important feature is the inclusion of street‐level mobilisations, such as football firms, thereby expanding and updating existing research, which is primarily focused on political parties and organisations. Multidisciplinary and comprehensive, this handbook will be of great interest to scholars and students of Criminology, Political Science, Extremism Studies, European Studies, Media and Communication, and Sociology.

Pony Express in Utah (Hardcover): Patrick Hearty, Joseph Hatch Pony Express in Utah (Hardcover)
Patrick Hearty, Joseph Hatch
R801 R682 Discovery Miles 6 820 Save R119 (15%) Ships in 10 - 15 working days
This Bridge We Call Communication - Anzalduan Approaches to Theory, Method, and Praxis (Paperback): Alexandrina Agloro, Edmundo... This Bridge We Call Communication - Anzalduan Approaches to Theory, Method, and Praxis (Paperback)
Alexandrina Agloro, Edmundo M Aguilar, Luis M. Andrade, Xamuel Banales, Sara Baugh-Harris, …
R1,184 Discovery Miles 11 840 Ships in 12 - 17 working days

This Bridge We Call Communication: Anzalduan Approaches to Theory, Method, and Praxis explores contemporary communication research studies, performative writing, poetry, Latina/o studies, and gender studies through the lens of Gloria Anzaldua's theories, methods, and concepts. Utilizing different methodologies and approaches-testimonio, performative writing, and interpretive, rhetorical, and critical methodologies-the contributors provide original research on contexts including healing and pain, woundedness, identity, Chicana and black feminisms, and experiences in academia.

New Connectivities in China - Virtual, Actual and Local Interactions (Hardcover, 2012): Pui-Lam Law New Connectivities in China - Virtual, Actual and Local Interactions (Hardcover, 2012)
Pui-Lam Law
R2,947 Discovery Miles 29 470 Ships in 10 - 15 working days

The fast diffusion of information and communication technologies (ICTs) in China has brought forth new forms of connection among the Chinese and has changed their social lives. Virtual networks have been developed and in turn have led to the formation of networks in the actual world. This collection explores the resultant complications in the relationship between virtual, actual, and local interactions. It discusses various aspects of the implications of the new connectivities on these three types of interactions in China. The topics examined include: the possibility of the development of civil society in China, the implications for the migrant workers in the south, the challenge posed to the traditional social order, and the relationship between the new connectivities and the Chinese social context.

The Public Voice in a Democracy at Risk (Hardcover, New): Michael Salvador, Patricia M. Sias The Public Voice in a Democracy at Risk (Hardcover, New)
Michael Salvador, Patricia M. Sias
R2,823 Discovery Miles 28 230 Ships in 10 - 15 working days

This collection assesses the condition of civic dialogue in our avowedly participatory democracy and suggests specific educational, institutional, and individual actions to enhance the contemporary public debate of social and political issues. An interdisciplinary group of distinguished scholars examines current problems and potential improvements in areas such as citizenship education, media literacy, critical viewing skills, civic journalism, the internet and democratic dialogue, media coverage of political campaigns, the recovery of excluded cultural voices, and citizen engagement in media and electoral processes. The book is divided into four parts: the first summarizes many of the predominant criticisms leveled at what passes for democratic debate in America today. Each of the next three parts focuses on specific areas for potential enhancement: public education, the mass media, and citizen awareness. The Public Voice in a Democracy at Risk offers important insights for scholars, students, and citizens interested in fostering participatory democracy.

Studies on the History and Culture Along the Continental Silk Road (Hardcover, 1st ed. 2020): Xiao Li Studies on the History and Culture Along the Continental Silk Road (Hardcover, 1st ed. 2020)
Xiao Li
R2,935 Discovery Miles 29 350 Ships in 10 - 15 working days

This book presents outstanding articles addressing various aspects related to the ancient Silk Road, in particular the cultural, political, and economic interactions that took place among the civilizations and cultures on the Eurasian continent. In addition, the articles help to reveal the hallmark features of cultural communication in Inner Asia in different historical periods. The book develops a new approach to studying the civilizations of the Silk Road, promotes interdisciplinary and multi-dimensional research, sets a new direction for Chinese ancient classics and western sinology, and presents the latest discoveries, including both archaeological finds and historical documents.

Language, Culture and the Dynamics of Age (Hardcover): Anna Duszak, Urszula Okulska Language, Culture and the Dynamics of Age (Hardcover)
Anna Duszak, Urszula Okulska
R5,611 Discovery Miles 56 110 Ships in 12 - 17 working days

The book explores the role of age in communication under consideration of various age groups, genres, cultures and languages, and demonstrates the growing potential of age-related research for linguistic and social analyses that is founded on a more comprehensive and systematic basis than has been practiced so far. The volume establishes a point of contact with the work of Coupland, Giles and associates starting in the 1980s, and shows how it can be extended today to go beyond the early focus on detrimental aspects of aging. The contributors address social communication within and across age cohorts in all major age categories: the elderly, middle-aged, teenagers and children. The social skewing of the research presented explains the volume's focus on the discursive construction of social identities, with age implicated as a viable controller of how social action is strategically deployed for alignment and alienation, accommodation and divergence. The authors emphasize that a discourse construction of age and ageing is particularly important in the face of new challenges of globalization, increased human mobility and rising intergenerational conflicts.

Decolonizing Native American Rhetoric - Communicating Self-Determination (Hardcover, New edition): Casey Ryan Kelly, Jason... Decolonizing Native American Rhetoric - Communicating Self-Determination (Hardcover, New edition)
Casey Ryan Kelly, Jason Edward Black
R3,215 Discovery Miles 32 150 Ships in 9 - 15 working days

As survivors of genocide, mnemonicide, colonization, and forced assimilation, American Indians face a unique set of rhetorical exigencies in US public culture. Decolonizing Native American Rhetoric brings together critical essays on the cultural and political rhetoric of American indigenous communities, including essays on the politics of public memory, culture and identity controversies, stereotypes and caricatures, mascotting, cinematic representations, and resistance movements and environmental justice. This volume brings together recognized scholars and emerging voices in a series of critical projects that question the intersections of civic identity, including how American indigenous rhetoric is complicated by or made more dynamic when refracted through the lens of gender, race, class, and national identity. The authors assembled in this project employ a variety of rhetorical methods, theories, and texts committed to the larger academic movement toward the decolonization of Western scholarship. This project illustrates the invaluable contributions of American Indian voices and perspectives to the study of rhetoric and political communication.

Functional Approach to Professional Discourse Exploration in Linguistics (Hardcover, 1st ed. 2020): Elena N. Malyuga Functional Approach to Professional Discourse Exploration in Linguistics (Hardcover, 1st ed. 2020)
Elena N. Malyuga
R1,712 Discovery Miles 17 120 Ships in 10 - 15 working days

This book presents research into various types of professional discourse through the prism of the functional linguistics approach. Focusing mainly on practical aspects of speech, the book discusses various topics, such as structural, semantic, cognitive and pragmatic characteristics of professional discourse, argumentation strategies, humour in professional discourse, and word-building processes. It also highlights communicative effectiveness methods in professional discourse. Offering new ideas and discussing the latest findings, the book is intended for researchers, lecturers and professionals in the field.

Plasticity in Motion - Sport, Gender, and Biopolitics (Hardcover): Robert M. Foschia Plasticity in Motion - Sport, Gender, and Biopolitics (Hardcover)
Robert M. Foschia
R2,227 Discovery Miles 22 270 Ships in 12 - 17 working days

Plasticity in Motion: Sport, Gender, and Biopolitics argues that sport has a transformative power that, when engaged with habitually, can create bodies with the athletic ability to succeed at the incredible performances that captivate modern sports audiences. Robert M. Foschia draws heavily from the influential and extensive work of Catherine Malabou on plasticity - the ability to shape and form - and similarly argues that transformation is not always positive or infinite, with the potential for accidents, injuries, and excommunications. However, sport as a discursive space often precludes any mention of these negative transformations, asserting itself as pure potential and becoming, often to the exclusion of the feminine. What occurs if the feminine enters into this space? Foschia intentionally integrates the feminine back into hypermasculine discussions of sport, opening a new realm of possible transformations to the ways we play, watch, and think about sports. Scholars of communication, media studies, gender studies, rhetoric, and sports will find this book particularly useful.

Computer-Mediated Communication - A Theoretical and Practical Introduction to Online Human Communication (Paperback): Caleb T.... Computer-Mediated Communication - A Theoretical and Practical Introduction to Online Human Communication (Paperback)
Caleb T. Carr
R1,579 Discovery Miles 15 790 Ships in 12 - 17 working days

As so much of our human interaction passes through digital channels, it is essential to understand how being online influences how we communicate with others and ourselves. This textbook introduces students to the fundamental concepts, theories, and applications of computer-mediated communication. Building a foundational understanding of CMC theories, such as CFO, SIP, SIDE, and hyperpersonal, Caleb T. Carr introduces as framework students may use to understand human communication across all digital channels-including those that have yet to exist! Computer-Mediated Communication explores how CMC intersects with and affects other communication subdisciplines, including interpersonal, organizational, and intergroup. Contemporary examples illustrate theories and application, but the text is written to allow and encourage students to think about their own media use in a broader and channel-agnostic mindset, applying what they learn beyond just Instagram and Snapchat, to make sense of their modern and digital world. The focus on the theoretical processes that underlay human communication online helps the book remain current with emerging technologies. Theoretical approach is complemented and made accessible with real-world examples, immediate ways to apply knowledge, and a conversational and approachable writing style. Features of this text include Research in Brief boxes introduce individual CMC studies Chapter objectives End of chapter review questions and key terms Cumulative glossary

Bits and Atoms - Information and Communication Technology in Areas of Limited Statehood (Hardcover): Steven Livingston, Gregor... Bits and Atoms - Information and Communication Technology in Areas of Limited Statehood (Hardcover)
Steven Livingston, Gregor Walter-Drop
R3,923 Discovery Miles 39 230 Ships in 12 - 17 working days

Bits and Atoms explores the governance potential found in the explosive growth of digital information and communication technology in areas of limited statehood. Today, places with weak or altogether missing state institutions are tied internally and to the larger world by widely available digital technology. The chapters in the book explore questions of when and if the growth in digital technology can fill some of the governance vacuum created by the absence of an effective state. For example, mobile money could fill a gap in traditional banking or mobile phones could allow rural populations to pay for basic services and receive much needed advice and market pricing information. Yet, as potentially revolutionary as this technology can be to areas of limited statehood, it still faces limitations. Bits and Atoms is a thought-provoking look at the prospects for and limitations of digital technology to function in place of traditional state apparatuses.

Digital Dilemmas - Power, Resistance, and the Internet (Hardcover): M.I. Franklin Digital Dilemmas - Power, Resistance, and the Internet (Hardcover)
M.I. Franklin
R3,859 Discovery Miles 38 590 Ships in 12 - 17 working days

Digital Dilemmas is a groundbreaking ethnographic, mixed method approach to understanding dynamics of power and resistance as they are played out around the future of the internet. M. I. Franklin looks at the way that publics, governments, and multilateral institutions are being redefined and reinvented in digital settings that are ubiquitous and yet controlled by a relative few. Franklin does this through three original and wide-ranging case studies that get at the way that computer-mediated power relations play out "on the ground" through a mixture of overlapping online and offline activity, at personal, community, and transnational levels. Case studies include online activities around homelessness and street papers in the U.S. and around the world, digital and human rights activism carried out though the United Nations, and the ongoing battle between proprietary and free and open source software proponents. The result is a thought-provoking and seminal work on the way that the new paradigms of power and resistance forged online reshape localized and traditional power structures offline.

The Rhetorical Uses of the Authorizing Figure - Fidel Castro and Jose Marti (Hardcover): Donald Rice The Rhetorical Uses of the Authorizing Figure - Fidel Castro and Jose Marti (Hardcover)
Donald Rice
R2,252 Discovery Miles 22 520 Ships in 10 - 15 working days

One of the tools often used by a rhetor to motivate, solidify, and manage his constituency is the authorizing figure. While the referencing to historical figures is a common practice and frequently employed in the political realm, it takes on a special role in the inception, activation, and maintenance of social movements. This study analyzes the rhetorical uses of the authorizing figure during the Cuban revolution and Fidel Castro's use of Jose Marti, the civilian leader of the 1890s independence wars from Spain. Donald Rice discusses how the authorizing figure defines and unifies the emerging revolutionary movement, contributes to the application of the sanctioning authority of the state, and legitimizes the revolutionary vision over time.

These three uses provide the framework for the detailed analysis of Castro's discourse over the course of the revolution and its institutionalization, both representing and describing Castro's rehetorical strategy of using the past for present purposes. Chapter 1 is a discussion of the theoretical concepts of authority and authorization, which includes an explanation of the three-tiered approach used in the analysis. Chapter 2 gives a short history of Marti and a review of relevant Marti studies. Chapters 3, 4, and 5 contain the analyses of discourses relevant to Rice's established uses. Chapter 6, the concluding chapter, provides a synthesis of the preceding analyses and suggests areas of future research. These three uses provide the framework for the detailed analysis of Castro's discourse over the course of the revolution and its institutionalization, both representing and describing Castro's rhetorical strategy of using the past for present purposes.

Routledge Handbook of Public Communication of Science and Technology - Third Edition (Hardcover, 3rd edition): Massimiano... Routledge Handbook of Public Communication of Science and Technology - Third Edition (Hardcover, 3rd edition)
Massimiano Bucchi, Brian Trench
R6,286 Discovery Miles 62 860 Ships in 12 - 17 working days

Communicating science and technology is a high priority of many research and policy institutions, a concern of many other private and public bodies, and an established subject of training and education. In the past few decades, the field has developed and expanded significantly, both in terms of professional practice, and in terms of research and reflection. At the same time, particularly in recent years, interactions between science and society have become a topic of heated public and political debates, touching issues like quality and credibility of information, trust in science and scientific actors and institutions and the roles of experts in crises and emergencies. This book provides a state-of-the-art review of this fast-growing and increasingly important area, through an examination of research done on the main actors, issues and arenas involved. The third edition of the Handbook brings the reviews up-to-date and deepens the analysis. As well as substantial re-working of many chapters, it includes four new chapters addressing enduring themes (science publics, science-media theories), recent trends (art-science interactions) and new proposed insights on science communication as culture and as 'the social conversation around science'. New contributors are added to the group of leading scholars in the field featured in the previous editions. The Handbook is a student-friendly resource, but its scope and expert contributions will equally appeal to practitioners and professionals in science communication. Combining the perspectives of different disciplines and of different geographical and cultural contexts, this original text provides an interdisciplinary as well as a global approach to public communication of science and technology. It is a valuable resource, notably an indispensable guide to the published work in the field, for students, researchers, educators and professionals in science communication, media and journalism studies, sociology, history of science, and science and technology studies.

Connections Between Neuroscience, Rhetoric, and Writing - A Plastic Pedagogy for the Digital Age (Paperback): Edward J Comstock Connections Between Neuroscience, Rhetoric, and Writing - A Plastic Pedagogy for the Digital Age (Paperback)
Edward J Comstock
R1,242 Discovery Miles 12 420 Ships in 9 - 15 working days

This book argues that contemporary neuroscience compliments, extends, and challenges recent and influential posthuman and new materialist accounts of the relations between rhetoric, affect, and writing pedagogy. Drawing on cutting-edge neuro-philosophy, Comstock re-thinks both historical and current relations between writing and power around questions of affect, attention, and plasticity. In considering the uses and limits of exciting new findings from the neurobiology, this volume both theorizes and offers pedagogical strategies for teaching writing in a digital age characterized by the erosion of wonder and pervasive disaffection. Ultimately, in response to recent critiques transcendental reason and subjectivity, and related calls for the increased inclusion of multi-modal and digital writing and rhetoric, Comstock argues for an embodied pedagogy that values the substantial relations between writing and pedagogical care.

Technology-Mediated Communication (Hardcover, Reprint 2012): Urs E Gattiker, Rosemarie S Stollemmaier Technology-Mediated Communication (Hardcover, Reprint 2012)
Urs E Gattiker, Rosemarie S Stollemmaier
R4,695 Discovery Miles 46 950 Ships in 12 - 17 working days
Handbook of Social Choice and Voting (Hardcover): Jac. C. Heckelman, Nicholas R. Miller Handbook of Social Choice and Voting (Hardcover)
Jac. C. Heckelman, Nicholas R. Miller
R5,327 Discovery Miles 53 270 Ships in 12 - 17 working days

This Handbook provides an overview of interdisciplinary research related to social choice and voting that is intended for a broad audience. Expert contributors from various fields present critical summaries of the existing literature, including intuitive explanations of technical terminology and well-known theorems, suggesting new directions for research. Each chapter presents an expository primer on a particular topic or theme within social choice, with the aim of making the material fully accessible to students and scholars in economics, political science, mathematics, philosophy, law and other fields of study. Topics covered include preference aggregation, voting rules, spatial models, methodology and empirical applications. Scholars, graduate students and even advanced undergraduates in a variety of disciplines will find this introductory and relatively non-technical book an indispensable addition to the field. Contributors: J.F. Adams, W.T. Bianco, A. Blais, P.J. Coughlin, K.L. Dougherty, D.S. Felsenthal, T.H. Hammond, C. Hare, J.C. Heckelman, R.G. Holcombe, C. Kam, M.M. Kaminski, M. Machover, B.C. McCannon, I. McLean, N.R. Miller, S. Moser, E.M. Penn, K.T. Poole, R. Ragan, D.G. Saari, I. Sened, R.A. Smyth, N. Tideman

Communication at Work - Management and the Communication-Intensive Organization (Hardcover): Stephen R. Axley Communication at Work - Management and the Communication-Intensive Organization (Hardcover)
Stephen R. Axley
R2,825 Discovery Miles 28 250 Ships in 10 - 15 working days

Communication pervades virtually everything managers do. What most people mistakenly assume about communication can and does limit their effectiveness, professionally and personally. Communication is much harder work and more complicated than people realize. Concrete advice and thought-provoking questions show how to be a more effective communicator. Executives, researchers, and upper level and graduate students of management, human relations, and human resources, organizational behavior, leadership, and communication will find this volume instructive and illuminating.

The book explores and connects our uses of symbols and language, particularly metaphors, with how we think and act. It highlights a certain widely held metaphor for communication, called the conduit metaphor, and the inaction it implies. The book offers an alternative, opposing perspective, based on how human communication actually works. An appreciation of how communication works produces greater effectiveness--shared understanding and strong, productive relationships between people. Those lacking this appreciation will more likely communicate and act in ways that are ultimately self-defeating and self-limiting. Enabling communication activities that help executives in their responsibilities of leadership, empowerment, team building, and management of change and culture are explored in a comfortable, conversational style.

Analysing Politics and Protest in Digital Popular Culture - A Multimodal Introduction (Hardcover): Lyndon Way Analysing Politics and Protest in Digital Popular Culture - A Multimodal Introduction (Hardcover)
Lyndon Way
R3,368 Discovery Miles 33 680 Ships in 12 - 17 working days

Supporting you with varied features throughout, this intriguing new book provides a foundational understanding of politics and protest before focusing on step-by-step instructions for carrying out analysis on your own. It includes up to date cases, such as analysis of memes about Brexit, Trump and coronavirus, that cater for this quickly moving field.

Semiotic Rotations - Modes of Meanings in Cultural Worlds (Hardcover, New): SunHee Kim Gertz, Jaan Valsiner, Jean-Paul Breaux Semiotic Rotations - Modes of Meanings in Cultural Worlds (Hardcover, New)
SunHee Kim Gertz, Jaan Valsiner, Jean-Paul Breaux
R2,678 Discovery Miles 26 780 Ships in 10 - 15 working days

The title of our volume on interdisciplinary semiotics is situated in a geographical metaphor and points to the possibility of uncovering meanings through shifting perspectives as well as to the possibility of understanding how these various modes of meaning are articulated and framed in particular cultural instances. Regardless of medium, semiotic rotations permit play between the surface and underlying levels of a communication, reveal the relationship between open and closed systems of signification, and modulate shades of meaning caught between the visible and invisible. Readerly play in these sets of apparent oppositions reveals that the less each pairing is held to be a coupling of oppositions and the more they are observed through perspectives gained by semiotic rotations, then the more complex and rich the modes of meaning may become.

An Introduction to Language and Communication for Allied Health and Social Care Professions (Hardcover): Simone C. Bacchini An Introduction to Language and Communication for Allied Health and Social Care Professions (Hardcover)
Simone C. Bacchini
R4,362 Discovery Miles 43 620 Ships in 12 - 17 working days

enables readers to better appreciate the ways in which language functions simultaneously as an instrument to encode and communicate meaning, build and sustain interpersonal relationships, and to express identity. Provides readers with well-grounded tools that they can use to inform their daily work as well as to reflect upon their own communicative practices and – where necessary – to improve them. Features ‘discussion points’ in the form of questions, suggestions for reflection, and small analysis tasks throughout.

Say What!? Communicate with Tact and Impact - What to Say to Get Results at Any Point in an Audit (Paperback): Ann M. Butera Say What!? Communicate with Tact and Impact - What to Say to Get Results at Any Point in an Audit (Paperback)
Ann M. Butera
R1,178 Discovery Miles 11 780 Ships in 12 - 17 working days

This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera's CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one's dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.

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