An integration of research, theory and application written by leading scholars in crisis communication Social media is a key component of any public relations course or practice, and this volume presents the latest thinking in the discipline as related to crisis communication Second edition includes greater international coverage, coverage of new social media platforms and technology, and an enhanced focus on ethics.

Corporate social responsibility (CSR), and particularly environmental management, has now become a global social norm. As the largest developing economy in the world, China is currently a major environmental polluter. This book examines how Chinese enterprises, including both indigenous firms and foreign-owned organizations operating in China, utilize human resource management (HRM) to conduct environmental management, i.e. green HRM, also referred to as environmentally friendly HRM. Green HRM integrates HRM with environmental management and is implemented by firms to realize corporate green strategies by providing opportunities and motivating employees to become involved in environmental activities. This book explores how green recruitment and selection, green training, green performance management, and green pay and rewards are managed in Chinese enterprises, and how green HRM affects organizational green and non-green workplace behaviors. It enriches the current literature on green HRM practices and measures. It also advances our understanding of employee organizational behavioral consequences of green HRM, which is an emerging and understudied field of research. As such, this book offers practical implications on how to elicit desirable employee green and non-green workplace behaviors through green HRM policies and practices. This book will appeal to anyone interested in learning more about green HRM practices and the social and psychological processes through which green HRM influences employees, promotes green workplace behaviors and improves a firm's environmental performance.

In this book we wish to find a new way of talking about, connecting and operationalising the third space, narratives, positioning, and interculturality. Our purpose is to shake established views in what we consider to be an urgent quest for dealing with prejudice. We therefore seek to draw attention to the following: How Centre structures and large culture boundaries are sources of prejudice How deCentred intercultural threads address prejudice by dissolving these boundaries How, in everyday small culture formation on the go, the cultural and the intercultural are observable and become indistinguishable How agency, personal and grand narratives, discourses, and positioning become visible in unexpected ways How we researchers also bring competing narratives in making sense of the intercultural How third spaces are discordant and uncomfortable places in which all of us must struggle to achieve interculturality This book is therefore a journey of discovery with each chapter building on the previous ones. While throughout there are particular empirical events (interviews, reconstructed ethnographic accounts and research diary entries) with their own detailed analyses and insights, they connect back to discussion in previous chapters.

The Routledge Handbook of Language in Conflict presents a range of linguistic approaches as a means for examining the nature of communication related to conflict. Divided into four sections, the Handbook critically examines text, interaction, languages and applications of linguistics in situations of conflict. Spanning 30 chapters by a variety of international scholars, this Handbook: includes real-life case studies of conflict and covers conflicts from a wide range of geographical locations at every scale of involvement (from the personal to the international), of every timespan (from the fleeting to the decades-long) and of varying levels of intensity (from the barely articulated to the overtly hostile) sets out the textual and interactional ways in which conflict is engendered and in which people and groups of people can be set against each other considers what linguistic research has brought, and can bring, to the universal aim of minimising the negative effects of outbreaks of conflict wherever and whenever they occur. The Routledge Handbook of Language in Conflict is an essential reference book for students and researchers of language and communication, linguistics, peace studies, international relations and conflict studies.

Colleges and universities face unprecedented pressure to streamline and reduce their infrastructure. A new generation of reformers, frustrated by bureaucratic obstacles and rising costs, dream of education without schools. Those reforms, if realized, promise to render education indistinguishable from other social spheres. Advocating Heightened Education mobilizes situated theories of learning to advocate the labor and expense that goes into maintaining campuses. Higher education's bulky and incommensurable institutions-from the community colleges and Ivy Leagues to the regional public universities and small liberal arts campuses-serve a critical modality. They ensure that educational forms remain visible and available for critique. Their diversity of form retains the possibility of divergent and transformative educational futures. This ethnographic and archival study of two alternative campuses, The Evergreen State College and California State University, Monterey Bay, illustrates how educators advocate their work by heightening its visibility and by modeling appreciation for situated teaching and inquiry. It provides examples of those advocacy techniques with stories of professional life and close readings of historical documents that include institutional and legislative reports, facilities memoranda, and course descriptions. These materials offer a vibrant counter-narrative to reform movements that seek to standardize the college experience. Scholars of higher education, pedagogy, and communication will find this book particularly interesting.

Forensic Rhetorics and Satellite Surveillance: The Visualization of War Crimes and Human Rights Violations uses cases studies of satellite surveillance over the skies of Darfur, Gaza, Bosnia, Pakistan, and the Mediterranean to provide readers with an overview of some of the technological, analytic, and political complexities of satellite surveillance imagery usage. Marouf Hasian, Jr. illustrates how our earlier reliance on witness testimony or signal communications in human rights contexts is now being supplemented with forensic evidence from satellites that can be used to document, monitor, and perhaps even deter human rights violations on the ground.

Offering rhetorically informed strategic interventions, this innovative collection moves beyond critiques of mental health issues, problems, and care. With sections that focus on methodological, cultural and legal, and pedagogical interventions, readers will find an engaging discussion of a discrete mental health phenomenon as well as a clear interventional takeaway in each chapter. Contributors make use of critical discourse analyses, ethnographic inquiries, autoethnographic inquiries, case studies, and textual analyses to engage such mental health research topics as postpartum depression among Chinese mothers; insanity pleas; anosognosia; issues of intimacy, access, and embodiment in research projects; community support groups; Black mental health; women in Alcoholics Anonymous; and mental health in faculty workshops and university online health tools. The authors and editors create scholarship on mental health that explicitly builds productive methodological, theoretical, and practical bridges among scholars and teachers in the various specialties of writing and communication. This collection will interest scholars, students, and practitioners in health and medical humanities; rhetoric of health and medicine; health communication; medical anthropology; scientific and technical communication; disability studies; and rhetorical studies generally.

Offering rhetorically informed strategic interventions, this innovative collection moves beyond critiques of mental health issues, problems, and care. With sections that focus on methodological, cultural and legal, and pedagogical interventions, readers will find an engaging discussion of a discrete mental health phenomenon as well as a clear interventional takeaway in each chapter. Contributors make use of critical discourse analyses, ethnographic inquiries, autoethnographic inquiries, case studies, and textual analyses to engage such mental health research topics as postpartum depression among Chinese mothers; insanity pleas; anosognosia; issues of intimacy, access, and embodiment in research projects; community support groups; Black mental health; women in Alcoholics Anonymous; and mental health in faculty workshops and university online health tools. The authors and editors create scholarship on mental health that explicitly builds productive methodological, theoretical, and practical bridges among scholars and teachers in the various specialties of writing and communication. This collection will interest scholars, students, and practitioners in health and medical humanities; rhetoric of health and medicine; health communication; medical anthropology; scientific and technical communication; disability studies; and rhetorical studies generally.

This volume explores the instructional use of creative writing in secondary and post-secondary contexts to enhance students' language proficiency and expression in English as a second or foreign language (ESL/EFL). Offering a diverse range of perspectives from scholars and practitioners involved in English language teaching (ELT) globally, International Perspectives on Creative Writing in Second Language Education tackles foundational questions around why fiction and creative writing have been traditionally omitted from ESL and EFL curricula. By drawing on empirical research and first-hand experience, contributors showcase a range of creative genres including autobiography, scriptwriting, poetry, and e-Portfolios, and provide new insight into the benefits of second language creative writing for learners' language proficiency, emotional expression, and identity development. The volume makes a unique contribution to the field of second language writing by highlighting the breadth of second language users throughout the world, and foregrounding links between identity, learning, and ESL/EFL writing. This insightful volume will be of particular interest to postgraduate students, researchers, and academics in the fields of ESL/EFL learning, composition studies, and second language acquisition (SLA). Those with a focus on the use of creative writing in classrooms more broadly, will also find the book of interest.

This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera's CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one's dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.

An array of visual cultural artefacts from countries around the world and a range of analytical/practical approaches are brought together, rendering the book suitable reading not only for such subjects as architecture, media and museum studies, but also art history, Japanese and Chinese studies, and history. Offers novel, pioneering insights into digital approaches - an area of rapidly increasing interest in the arts and humanities. Student friendly: Chapters are accessible, concise and jargon free and each includes a chapter summary, detailed bibliography, notes on further reading, links to additional resources. As additional teaching resources, the authors plan to supplement the book with an online 'Catalogue Raisonne', which represents a first effort towards creating a cinematic encyclopedia of lived domestic situations, a form of standardized visual spatial ethnography across cultures.

An array of visual cultural artefacts from countries around the world and a range of analytical/practical approaches are brought together, rendering the book suitable reading not only for such subjects as architecture, media and museum studies, but also art history, Japanese and Chinese studies, and history. Offers novel, pioneering insights into digital approaches - an area of rapidly increasing interest in the arts and humanities. Student friendly: Chapters are accessible, concise and jargon free and each includes a chapter summary, detailed bibliography, notes on further reading, links to additional resources. As additional teaching resources, the authors plan to supplement the book with an online 'Catalogue Raisonne', which represents a first effort towards creating a cinematic encyclopedia of lived domestic situations, a form of standardized visual spatial ethnography across cultures.

Unique selling point: * Based on years of personal leadership and mentoring experience Core audience: * Emergency workers and business leaders are the primary market. Place in the market: * Will help people to navigate personal leadership issues in the post-COVID world

This edited volume brings together the latest research in understanding the nature, origins, and evolution of human sociability, one of the most intriguing aspects of human psychology. Sociability-our sophisticated ability to interact with others, imagine, plan, and execute interdependent behaviours-lies at the heart of our evolutionary success, and is the most important prerequisite for the development of increasingly elaborate civilizations. With contributions from internationally renowned researchers in areas of social psychology as well as anthropology and evolutionary psychology, this book demonstrates the role of social psychology in explaining how human sociability evolved, how it shapes our mental and emotional lives, and how it influences both large-scale civilizational practices and intimate interpersonal relations. Chapters cover the core psychological characteristics that shape human sociability, including such phenomena as the role of information exchange, affective processes, social norms, power relations, personal relationships, attachment patterns, personality characteristics, and evolutionary pressures. Featuring a wide variety of empirical and theoretical backgrounds, the book will be of interest to students and researchers in all areas of the social sciences, as well as practitioners and applied professionals who deal with issues related to sociability in their daily lives.

The history of PR has received limited attention over the years, and especially the role of women in PR has been an 'untold' story thus far. This book is the first attempt, following research presented at the International History of Public Relations Conference, to shed light on the significant role that female pioneers have played in the evolution of PR. This book explores the field in a way that will offer insight of the significance that women had in the evolution of PR, with diverse chapters that provide rich perspectives on women's contributions to PR throughout the years and across the globe. It opens with an overview of women in public relations. Later chapters focus on the case of Turkey, which seems to have a rich history of women in public relations, then on specific cases from Oceania (Australia), Europe (Spain), Asia (Malaysia and Thailand) and America (United States). The final chapter deals with the case of Inez Kaiser, who was the first African- American women to open a US public relations agency. This book will add knowledge and understanding to the fields of PR history and historiography. Academics and researchers will find the volume appropriate for research and teaching. Practitioners will also find the book extremely relevant for training, short courses and professional practice.

Collaborative spaces are more than physical locations of work and production. They present strong identities centered on collaboration, exchange, sense of community, and co-creation, which are expected to create a physical and social atmosphere that facilitates positive social interaction, knowledge sharing, and information exchange. This book explores the complex experiences and social dynamics that emerge within and between collaborative spaces and how they impact, sometimes unexpectedly, on creativity and innovation. Collaborative Spaces at Work is timely and relevant: it will address the gap in critical understandings of the role and outcomes of collaborative spaces. Advancing the debate beyond regional development rhetoric, the book will investigate, through various empirical studies, if and how collaborative spaces do actually support innovation and the generation of new ideas, products, and processes. The book is intended as a primary reference in creativity and innovation, workspaces, knowledge and creative workers, and urban studies. Given its short chapters and strong empirical orientation, it will also appeal to policy makers interested in urban regeneration, sustaining innovation, and social and economic development, and to managers of both collaborative spaces and companies who want to foster creativity within larger organizations. It can also serve as a textbook in master's degrees and PhD courses on innovation and creativity, public management, urban studies, management of work, and labor relations.

This book tells the story of a group of women affiliated with the United States Communist Party (CPUSA) who used a variety of rhetorical resources to build credibility and transform the party into a vibrant dwelling place for feminist discourse and activism during a conservative period. It evidences Communist women's significant and creative resistance to Cold War society and its visions of appropriate, "normal" womanhood alongside their pleas for class and race consciousness in a country that took for granted the white, middle-class aspirations of citizens. Drawing on Marxist theory, transnational coalitions, and Cold War culture, Communist women's rhetorical strategies were incredibly powerful, and this book provides insight into how they catalyzed changes in a rigid political movement by establishing a platform for their radical ideals.

Journalism is under ever-increasing pressure, due in large part to the phenomenon of media convergence. Not only does media convergence redefine the tasks of journalists and newsrooms, it also re-shapes the business environments of media companies. In this book, international media practitioners and researchers describe and analyze the relationships between media convergence and advertising, public relations, social media and other areas of communication posing a challenge to journalism.

First published in 2012. Routledge is an imprint of Taylor & Francis, an informa company.

First published in 2012. Routledge is an imprint of Taylor & Francis, an informa company.

Communication Yearbook 20, originally published in 1997 contains ten major reviews that collectively span the discipline. Two of the reviews examine how consumption of television programs affects viewers. Other media-related chapters examine sex-role stereotyping in advertising, the role of the public relations professional in the production of the news, and the nature and effects of public opinion. This collection also includes review articles addressing attitude change and persuasion, participation in decision-making groups, social anxiety, the development of social competence in childhood and cross-sex friendships across the lifespan. The chapters in this volume present summaries of relevant findings as well as penetrating discussions of theories, methods, problems and directions for future research.

Communication Yearbook 23, originally published in 2000 includes discussions about the relationship between communication and the emotional processes. The authors do not confine the reviews to research conducted in a single context, but instead draw upon scholarship that informs about shame and guilt in intimate, family, organizational and public discourse. Also explored is literature on compliance resistance and the emotional reactions that accompany resistance. Other reviews address issues involving communication about sexual harassment in the workplace, cross-cultural influences on management styles, and the mass media's role in encouraging change in body shape. Offering a tremendous variety of in-depth analyses of communication scholarship in a broad array of research areas, this is a vital sourcebook for researchers, teachers and students alike.

First published in 2012. Routledge is an imprint of Taylor & Francis, an informa company.

Student Writing Tutors in Their Own Words collects personal narratives from writing tutors around the world, providing tutors, faculty, and writing center professionals with a diverse and experience-based understanding of the writing support process. Filling a major gap in the research on writing center theory, first-year writing pedagogy, and higher education academic support resources, this book provides narrative evidence of students' own experiences with learning assistance discourse communities. It features a variety of voices that address how academic support resources such as writing centers have served as the nucleus for students' (i.e., both tutors and their clients) sense of community and self, ultimately providing a space for freedom of discourse and expression. It includes narratives from writing tutors supporting students in unconventional spaces such as prisons, tutors offering support in war-torn countries, and students in international centers facing challenges of distance learning, access, and language barriers. The essays in this collection reveal pedagogical takeaways and insights about both student and tutor collaborative experiences in writing center spaces. These essays are a valuable resource for student writing tutors and anyone involved with them, including composition instructors and scholars, writing center professionals, and any faculty or administrators involved with academic support programs.

Profound changes are taking place in our society as our methods of communication come to depend more on pictures and images and less on words and numbers. These changes affect a wide range of fields, including science and technology, commerce and industry, medicine, education, and the media. Many commonplace activities have also been affected, from shopping and travelling to leisure and entertainment. This highly readable volume brings together the most current information on the history and impact of information technology. It explains the importance of sight and sound in human communication, the role of pictures and words, and the changes brought about by the advent of digital computers and television. The book goes on to examine the evolving forms of communication in education, science, engineering and the practice of medicine. This work will interest professionals in many disciplines along with teachers, administrators, policymakers, media workers, and all those concerned with the future of the electronic revolution.