A comprehensive manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and postsecondary levels, this text balances insights from reading theory and research with highly practical, field-tested strategies for teaching and assessing second-language reading that educators can readily adopt and adapt to suit their contexts and student populations.

Teaching Readers of English is a complete "go-to" source for teaching reading and promoting classroom and professional literacies in an increasingly digital world. Offering principled approaches and methods for planning and delivering effective L2 reading instruction, the text includes pedagogical features, such as questions for reflection, further reading and resources, and application activities to develop purposeful classroom reading lessons in a range of contexts.

Changes in the Second Edition:

Updated and revised chapters on formative and summative reading assessment, developing vocabulary knowledge and grammatical skill, and cultivating extensive reading and literary appreciation

Updated information on institutional settings and reader demographics

New pedagogical features in each chapter, including Chapter Summaries, Further Reading, Reflection and Review, and Application Activities

A streamlined chapter sequence to enhance the text’s usability

Table of Contents

Contents

1. Fundamentals of L1 and L2 Literacy: Reading and Learning to Read

2. L2 Reading: Focus on Readers and Contexts for Reading

3. L2 Reading: Focus on L2 Texts

4. Vocabulary Learning and Teaching in L2 Reading Instruction

5. Designing Intensive L2 Reading Lessons

6. Reading for Quantity: Extensive Reading and Literature in L2 Reading Instruction

7. Designing L2 Reading Assessment

8. Syllabus Design and Instructional Planning for L2 Reading Courses

Now in a fully revised and updated second edition, this textbook offers a complete introduction to consumer behaviour in sport and recreation. Combining theory and cutting-edge research with practical guidance and advice, it helps students and industry professionals become more effective practitioners.

Written by three of the world’s leading sports marketing academics, the book covers all the key topics in consumer behaviour, including:

• user experience and service design

• segmenting consumer markets, building profiles, and branding

• decision-making and psychological consequences

• consumer motivation, constraints, and personalities

• service quality and customer satisfaction

• sociocultural and technological advancements influencing consumption

This updated edition includes expanded coverage of key emerging topics such as technology (from streaming apps to wearables), e-sports and gamification, consumer research, brand architecture, consumer decision making, and fan attitudes. Including international examples throughout, it helps the reader to understand customer motivation and how that drives consumption and how design-relevant factors influence user experiences and can be used to develop more effective marketing solutions.

This book is an invaluable resource for anyone involved in the sport, recreation, and events industries, from students and academics to professional managers.

An accompanying eResource provides quizzes exclusively for instructors to assist student learning.

Table of Contents

Part 1: The Sport Consumer Marketplace

1. Introduction to Sport Consumer Behaviour

2. The Sport Product and Empirical Generalizations

3. Sport Consumer Research and Segmentation

4. Sport Consumer Brand Management

Part 2: Sport Consumers as Decision-Makers

5. Sport Consumer Decision-Making

6. A Psychological Model of Sport Consumption and Decisions

Part 3: Sport Consumers as Individuals

7. Sport Consumer Motivation

8. Sport Consumer Involvement

9. Constraints in Sport Engagement

10. Sport Consumer Attitudes

11. Sport Team Identification

12. Perceptions of Service Quality and Customer Satisfaction

13. Personality and Sport Consumers

Part 4: Sport Consumers in their Social World

14. Influence of the Socio-Cultural Environment

15. Technology and Sport Consumer Experiences by Heather Kennedy

This book provides a comprehensive introduction to the economics of the business of maritime transport. It provides an economic explanation of four aspects of maritime transport, namely, the demand, the supply, the market and the strategy.

The book first explains why seaborne trade happens and what its development trends are; it then analyses the main features of shipping supply and how various shipping markets function; the book finally addresses the critical strategic issues of the shipping business. The full range of different types of shipping are covered throughout the chapters and cases. The book combines the basic principles of maritime transport with the modern shipping business and the latest technological developments, particularly in the area of digital disruption.

The ideas and explanations are supported and evidenced by practical examples and more than 160 tables and figures. The questions posed by the book are similar to those that would be asked by the students in their learning process or the professionals in the business environment, with the answers concentrating on the reasons for what has happened and will happen in the future rather than merely fact-telling or any specific forecast.

The book is most suited for students of shipping-related disciplines, and is also a valuable reference for maritime professionals.

This book provides an extended overview and fundamental knowledge in industrial automation, while building the necessary knowledge level for further specialization in advanced concepts of industrial automation. It covers a number of central concepts of industrial automation, such as basic automation elements, hardware components for automation and process control, the latch principle, industrial automation synthesis, logical design for automation, electropneumatic automation, industrial networks, basic programming in PLC, and PID in the industry.

Table of Contents

Introduction to Automation. Hardware Components for Automation and Process Control. Industrial Automation Synthesis. Logical Design of Industrial Automation. Basic Components of Electro Pneumatic Automation. Industrial Networks. Basic Programming Principles of PLCs Author. PID Control in the Industry.

Learn first-rate techniques and tips from some of the best makeup artists in the business in the new edition of The Makeup Artist Handbook. Renown makeup pros Gretchen Davis and Mindy Hall bring an impressive set of experience in all areas to the book, including work on Teenage Mutant Ninja Turtles, Steve Jobs, The Wolf of Wall Street, Blue Jasmine, Star Trek, Pearl Harbor, HBO’s Looking and many other films and TV shows. This full-color, comprehensive new edition offers brand new photographs and on-the-job examples to demonstrate makeup techniques and fundamentals on topics such as beauty, time periods, black and white photography and up-to-date information on cutting-edge techniques like computer-generated characters, makeup effects, mold-making, air brushing, and plenty of information on how to work effectively on set.

Table of Contents

CONTENTS

Preface

Acknowledgments/Dedications

Chapter 1 Shapes

Chapter 2 The Body

Chapter 3 Color

Chapter 4 Lighting

Chapter 5 Technology

Chapter 6 Foundations

Chapter 7 Basics

Chapter 8 Beauty

Chapter 9 Design

Chapter 10 Hair

Chapter 11 Airbrush

Chapter 12 Effects

Chapter 13 How to Be a Pro

Cosmetics, Tools, Labs, and Effects

The Crew

Glossary

Professional Library

The Pros

Unions

Index

For nearly two decades, Documentary Storytelling has reached filmmakers and filmgoers worldwide with its unique focus on the key ingredient for success in the global documentary marketplace: storytelling.

As this revised, updated fifth edition makes clear, nonfiction storytellingis not limited to character-driven journeys, but instead encompasses the diverse ways in which today’s top documentarians reach audiences with content that is creative, original, and often inspirational, all without sacrificing the integrity that gives documentary its power. This book is filled with practical advice for writers, producers, directors, editors, cinematographers, and others committed to reality-based filmmaking that seeks to reach audiences, raise awareness, address social issues, illuminate the human condition, and even entertain.

In this new edition, Emmy Award-winning filmmaker and author Sheila Curran Bernard offers:

a closer look at the way ethical nonfiction filmmakers take creative, authorial leaps while also remaining transparent with audiences;

new tools for understanding how documentaries are structured, how they may rearrange time for storytelling effect, and how a simple narrative throughline can convey complexity without being a conventional "hero’s journey";

new conversations with filmmakers and educators including Dawn Porter, Madison Hamburg, Tracy Heather Strain, June Cross, Heidi Gronauer, and Julie Casper Roth, and another look at conversations with Stanley Nelson and Orlando von Einsiedel.

Please visit the book’s website, available at www.documentarystorytelling.com, for further information, related articles, and more.

Table of Contents

1. Introduction

Part I: Understanding Story

2. Story Basics

3. Identifying the Story

4. Structure

5. Creative Approach

6. Watching Like a Filmmaker

Part II: Working with Story

7. Research and Casting

8. Project Development

9. The Film on Paper

10. Shooting

11. Editing

12. Narration and Voice-Over

13. Storytelling: A Checklist

Part III: Talking about Story

14. Julie Casper Roth

15. June Cross

16. Heidi Gronauer

17. Madison Hamburg　

18. Stanley Nelson　　

19. Dawn Porter

20. Tracy Heather Strain　

21. Orlando von Einsiedel

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.

Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance.

Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes:

Graphics and text boxes to illustrate concepts, and points of contention;

Explanations between the differences of the 2008 and 2015 versions of ISO 9001;

Examples of misconceptions, inconsistencies and other anomalies;

Solutions provided for manufacturing and service sectors.

This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.

Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!

Table of Contents

Contents

Preface to the Seventh Edition

Part 1 Introduction

Chapter 1 Putting ISO 9001 in context

Chapter 2 Comparison between 2008 and 2015 editions

Chapter 3 How the 2015 version has changed misconceptions

Key messages from Part 1

Part 2 Anatomy and use of the standards

Chapter 4 The ISO 9000 family of standards

Chapter 5 A practical guide to using these standards

Key messages from part 2

Part 3 Terminology

Chapter 6 Quality

Chapter 7 Requirements

Chapter 8 Management System

Chapter 9 Process and the process approach

Chapter 10 Risk and opportunity

Chapter 11 Interested parties and stakeholders

Key messages from Part 3

Part 4 Context of the organization

Chapter 12 Understanding the organization and its context

Chapter 13 Understanding the needs and expectations of interested parties

Chapter 14 Scope of the quality management system

Chapter 15 Quality management system

Chapter 16 Processes needed for the QMS

Key messages from Part 4

Part 5 Leadership

Chapter 17 Leadership and commitment

Chapter 18 Customer focus

Chapter 19 Policy

Chapter 20 Organizational roles, responsibilities and authorities

Key messages from Part 5

Part 6 Planning

Chapter 21 Actions to address risks and opportunities

Chapter 22 Quality objectives and planning to achieve them

Chapter 23 Planning of changes

Key messages from Part 6

Part 7 Support

Chapter 24 People

Chapter 25 Infrastructure

Chapter 26 Environment for the operation of processes

Chapter 27 Monitoring and measuring resources

Chapter 28 Organizational knowledge

Chapter 29 Competence

Chapter 30 Awareness

Chapter 31 Communication

Chapter 32 Documented information

Key messages from Part 7

Part 8 Operation

Chapter 33 Operational planning and control

Chapter 34 Customer communication

Chapter 35 Requirements for products and services

Chapter 36 Review of requirements for products and services

Chapter 37 Design and development planning

Chapter 38 Design and development inputs

Chapter 39 Design and development controls

Chapter 40 Design and development outputs

Chapter 41 Design and development changes

Chapter 42 Control of externally provided processes, products and services

Chapter 43 Evaluation, selection and monitoring of external providers

Chapter 44 Information for external providers

Chapter 45 Control of production and service provision

Chapter 46 Identification and traceability

Chapter 47 Property belonging to external providers

Chapter 48 Preservation of process outputs

Chapter 49 Control of changes

Chapter 50 Release, delivery and post-delivery of products and services

Chapter 51 Control of nonconforming outputs

Key messages from Part 8

Part 9 Performance evaluation

Chapter 52 Monitoring, measurement, analysis and evaluation

Chapter 53 Customer satisfaction

Chapter 54 Analysis and evaluation

Chapter 55 Internal audit

Chapter 56 Management review

Key messages from Part 9

Part 10 Improvement

Chapter 57 Determining and selecting opportunities for improvement

Chapter 58 Nonconformity and corrective action

Chapter 59 Continual improvement of the QMS

Key messages from Part 10

Appendices

A Common Acronyms

B Glossary of terms

Index

The ways in which we design, make, transport and then discard clothes has a huge social and environmental impact. This book covers responsible business practices and sustainability in the fashion industry from the raw fibre stage, through production, to the point of customer consumption. The concepts of responsibility and sustainability are fast becoming essential factors in business decisions and Supply Chain Management and Logistics in the Global Fashion Sector leads the reader through the multiple stages in the supply chain that can impact on business strategy.

A perfect resource for students studying fashion and for those working in the sector who wish to identify the latest thinking as they plan sustainability strategies, the book is divided into four clear sections. Part I of the book examines sustainability in the supply chain by identifying the three pillars of sustainability (social, economic and environmental) and considers how fashion brands are innovating in this area. Part II looks at fashion logistics and supply chain operations by assessing fibre, yarn and fabric considerations, logistical issues for both garment production, and service delivery, stock control, transportation, barriers and risks. Part III develops the logistics theme further by identifying recent trends and case studies that highlight agility and lean management structures, and the application of transparency enhancing radio frequency identification (RFID). This section further applies modelling and simulation techniques from the automotive and pharmaceutical industries to the fashion sector. Part IV considers how sustainability can be embedded into the multi-tiered fashion supply chain and its selling environment.

Table of Contents

Chapter 1: Sustainable supply chain management: Challenges from a fashion perspective

Dr. Rajkishore Nayak, Dr. Long TV Nguyen, Dr. Tarun Panwar, Dr. Majo George and Irfan Ulhaq

Chapter 2: Examining globalization, climate change and the fashion industry

Prof. Matthew Hibberd

Chapter 3: Sustainable approaches in fashion logistics: A step forward to sustainability

Dr. Karan Khurana

Chapter 4: Role of logistics service providers in sustainable fashion supply chain

Dr. Mohammadreza Akbari, Dr. Nghiep Ha and Dr. George Majo

Chapter 5: Sustainable fashion material procurement

Dr. Yamini Jhanji Dhir

Chapter 6: Sustainable approaches in warehousing and inventory management in fashion industry

Dr. Rajkishore Nayak, Irfan Ulhaq and Dr. Majo George

Chapter 7: Transportation and logistics for a sustainable fashion sector

Dr. Scott Douglas McDonald, Dr. Nguyen Manh Hung and Dr. Mohammadreza Akbari

Chapter 8: Standards, organizations and lean concept in managing sustainable fashion supply chain

Dr. Rajkishore Nayak, Dr. Long TV Nguyen, Dr. Tarun Panwar, Irfan Ulhaq and Dr. Majo George

Chapter 9: Reverse logistics in sustainable fashion supply chain

Prof. Manoj Kumar Paras and Dr. Rudrajeet Pal

Chapter 10: Risks involved in sustainable fashion supply chain

Dr. Amandeep Grover

Chapter 11: Case studies on sustainability for various fashion brands

Gizem Aras-Beger, Bayram Bilge Sağlam and Narin Bekki

Chapter 12: Fashion retail sustainability, practices for integrating sustainability in the apparel retail supply chain

Rita de Cássia Lopes Moro, Sônia Regina Paulino and Francisca Dantas Mendes

Now in its third edition, this classic text remains the seminal resource for in-depth information about major concepts and principles of the cultural-historical theory developed by Lev Vygotsky, his students, and colleagues, as well as three generations of neo-Vygotskian scholars in Russia and the West. Featuring two new chapters on brain development and scaffolding in the zone of proximal development, as well as additional content on technology, dual language learners, and students with disabilities, this new edition provides the latest research evidence supporting the basics of the cultural-historical approach alongside Vygotskian-based practical implications. With concrete explanations and strategies on how to scaffold young children’s learning and development, this book is essential reading for students of early childhood theory and development.

Table of Contents

SECTION I. The Vygotskian Framework: The Cultural-Historical Theory of Development. Chapter 1. Introduction to the Vygotskian Approach. Chapter 2. Acquiring Mental Tools and Higher Mental Functions. Chapter 3. Tools of the Mind and Brain Development. Chapter 4. The Vygotskian Framework and Other Theories of Child Development, Learning, and Education. SECTION II. Strategies for Development and Learning. Chapter 5. The Zone of Proximal Development. Chapter 6. Dynamic Assessment: Application of the Zone of Proximal Development. Chapter 7. Scaffolding in the Zone of Proximal Development. Chapter 8. Tactics for Scaffolding: Using Mediators. Chapter 9. Tactics for Scaffolding: Using Language. Chapter 10. Tactics for Scaffolding: Using Shared Activities. SECTION III. Applying the Vygotskian Approach to Development and Learning in Early Childhood. Chapter 11. Developmental Accomplishments and Leading Activity: Infants and Toddlers. Chapter 12. Supporting the Developmental Accomplishments of Infants and Toddlers. Chapter 13. Developmental Accomplishments and the Leading Activity: Preschool and kindergarten.

Chapter 14. Supporting Developmental Accomplishments in Preschool and Kindergarten. Chapter 15. Developmental Accomplishments and Leading Activity in the Primary Grades. Chapter 16. Supporting the Developmental Accomplishments in the Primary Grades. References.

Globally, environmental impact assessment (EIA) is one of the most enduring and influential environmental management tools. This handbook provides readers with a strong foundation for understanding the practice of EIA, by outlining the different types of assessment while also providing a guide to best practice.

This collection deploys a research and practice-based approach to the subject, delivering an overview of EIA as an essential and practical tool of environmental protection, planning, and policy. To best understand the most pertinent issues and challenges surrounding EIA today, this volume draws together prominent researchers, practitioners, and young scholars who share their work and knowledge to cover two key parts. The first part introduces EIA processes and best practices through analytical and critical chapters on the stages/elements of the EIA process and different components and forms of assessment. These provide examples that cover a wide range of assessment methods and cross-cutting issues, including cumulative effects assessment, social impact assessment, Indigenous-led assessment, risk assessment, climate change, and gender-based assessment. The second part provides jurisdictional reviews of the European Union, the US National Environmental Policy Act, recent assessment reforms in Canada, EIA in developing economies, and the EIA context in England.

By providing a concise outline of the process followed by in-depth illustrations of approaches, methods and tools, and case studies, this book will be essential for students, scholars, and practitioners of environmental impact assessment.

Table of Contents

Part 1: Types of Assessment, Issues, and Practices

A brief introduction to environmental impact assessment

Kevin Hanna and Lauren Arnold

Strategic environmental assessment: one name multiple concepts

Maria Partidario

Cumulative effects assessment

Bram Noble

Social impact assessment

Anne Merrild Hansen

Risk assessment and risk management

Ayla De Grandpre and Karaline Reimer

Sustainability assessment principles and practices

Angus Morrison Saunders, Jenny Pope, Alan Bond, and Francois Retief

Climate change in environmental assessment

Alexandra Jiricka-Pürrer and Thomas B Fischer

Health impact assessment

Chris Buse

Environmental Impact Assessment and Disaster Risk Management

Troy McMillan

Regional assessment

Lauren Arnold, Chris Buse, Rob Friberg, Bram Noble, and Kevin Hanna

Gender-based analysis and environmental impact assessments: Challenges and opportunities for transformative approaches

Priya Bala-Miller, Nicole Peletz, and Kevin Hanna

Geographic information sciences in environmental impact Assessment: applications and opportunities

Mathieu Bourbonnais

Indigenous impact assessment

Alistair Macdonald and Ciaran O'Faircheallaigh

Innovative approaches to achieving meaningful public participation in next generation impact assessment

John Sinclair, Alan P. Diduck, and John R. Parkins

Part 2. Jurisdictional Profiles

EIA best practice for the developing world: What does it mean?

Francois Retief, Reece C Alberts, Claudine Roos, and Dirk P Cilliers

The European Union Environmental Impact Assessment Directive: current practice and challenges for the future

Gesa Geißler, Johann Köppel, and Marie Grimm

The US National Environmental Policy Act

Matt Lindstrom and Ben West

Environmental assessment in England

Josh Fothergill and Thomas B Fischer

Environmental assessment reform in Canada

Jeffrey Nishima-Miller/

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.

Table of Contents

1 Introducing Knowledge Management

PART I Principles of Knowledge Management

2 The Nature of Knowledge

3 Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies

4 Knowledge Management Solutions: Processes and Systems

5 Organizational Impacts of Knowledge Management

PART II Knowledge Management Technologies and Systems

6 Knowledge Application Systems: Systems that Utilize Knowledge

7 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge

8 Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge

9 Knowledge Discovery Systems: Systems that Create Knowledge

PART III Management of Knowledge Management

10 Factors Influencing Knowledge Management

11 Leadership and Assessment of Knowledge Management

PART IV Emergent Trends in Knowledge Management

12 Knowledge Management through Cloud Computing

13 Knowledge Management through Communities and Crowds

14 Knowledge Management through Artificial Intelligence and other Emergent Technologies

15 Knowledge Management during Global Crises

16 The Future of Knowledge Management

Bringing together industry experts from across platforms and journalism specialisms, Convergent Journalism: An Introduction is the pioneering textbook on practicing journalism in today’s multimedia landscape.

Convergent Journalism combines practical skills with a solid ethical framework. Each chapter is written by an expert in the field and features lively examples, exercises and breakout boxes to aid learning and retention. Written from the perspective of a responsible and audience-centric form of journalism and demonstrating ways journalists can use new media tools as both senders and receivers, this fourth edition features:

Completely revised chapters on social media, digital journalism, and law

Additional discussion questions and exercises in every chapter

Updated examples throughout

This book is an invaluable resource for students enrolled in courses such as Convergent Journalism, Digital Media, Online Journalism, and Multimedia Journalism.

Table of Contents

Acknowledgements

Chapter 1 The Current Journalism Landscape

Vincent F. Filak

Chapter 2 Writing across Platforms

Glenn Hubbard

Chapter 3 Finding Stories

Brian R. Sheridan

Chapter 4 Reporting beyond the Basics

Scott Reinardy

Chapter 5 Structure and Storytelling

Vincent F. Filak

Chapter 6 Photography

Timothy R. Gleason

Chapter 7 Information Graphics

Jennifer George-Palilonis

Chapter 8 Audio and Video Journalism

Erika Engstrom and David Stephenson

Chapter 9 Data Journalism

Peter Bobkowski

Chapter 10 Social Media

Kristine M. Nicolini

Chapter 11 Multimedia Journalism

Steven Chappell

Chapter 12 The Law and Convergent Journalism

Daxton R. “Chip” Stewart

Chapter 13 Ethics in the Digital Age

Tracy Everbach

About the Authors

Index

/

The fifth edition of this classic text, which was the first on the subject of reputation management, gives readers the guidance and skills needed to manage brand and reputation through effective performance, behavior, identity and communication strategies.

This edition is updated throughout, including current information on digital media, new global examples and a renewed emphasis on organizational and environmental sustainability. Each chapter again features timely and illustrative cases by the authors and contributions from leaders in the field, with new cases in this edition on such topics as COVID-19, artificial intelligence, and generative AI. Additionally, the book maintains its consistent throughline focusing on corporate ethics.

This fifth edition is a must-have reference for students taking classes in public relations management, corporate communication, communication management and business. CEOs, business leaders and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation.

Online resources also accompany the text. Please visit www.routledge.com/9781032577999.

Table of Contents

Preface

Acknowledgements

About the Book Authors

About the Contributors

Chapter 1: Reputation Management and Brand Management

Chapter 2: Ethics andCommunication

Chapter 3: Media Relations And Social Media

By Josh Rontal, and Deirdre Breakenridge and the authors,

Chapter 4: Organizational Communication

By Jeff Grimshaw, Tanya Mann, Lynne Viscio, and Jennifer Landis and the authors.

Chapter 5: Government Relations

By Ed Ingle

Chapter 6: Community & Global Relations

Chapter 7: Investor Relations and Financial Communication

By Eugene L. Donati and the authors

Chapter 8: Crisis Communication

Chapter 9: Corporate and Organizational Responsibility

By T. Kenn Gaither and the authors

Chapter 10: Challenges and Opportunities Facing the Profession

A chapter index is listed on the opening page of each chapter

The first two editions of An Introduction to Partial Differential Equations with MATLAB® gained popularity among instructors and students at various universities throughout the world. Plain mathematical language is used in a friendly manner to provide a basic introduction to partial differential equations (PDEs).

Suitable for a one- or two-semester introduction to PDEs and Fourier series, the book strives to provide physical, mathematical, and historical motivation for each topic. Equations are studied based on method of solution, rather than on type of equation.

This third edition of this popular textbook updates the structure of the book by increasing the role of the computational portion, compared to previous editions. The redesigned content will be extremely useful for students of mathematics, physics, and engineering who would like to focus on the practical aspects of the study of PDEs, without sacrificing mathematical rigor. The authors have maintained flexibility in the order of topics.

In addition, students will be able to use what they have learned in some later courses (for example, courses in numerical analysis, optimization, and PDE-based programming). Included in this new edition is a substantial amount of material on reviewing computational methods for solving ODEs (symbolically and numerically), visualizing solutions of PDEs, using MATLAB®'s symbolic programming toolbox, and applying various schemes from numerical analysis, along with suggestions for topics of course projects.

Students will use sample MATLAB® or Python codes available online for their practical experiments and for completing computational lab assignments and course projects.

Table of Contents

Chapter 1. Introduction

What are Partial Differential Equations?

PDEs We Can Already Solve

Initial and Boundary Conditions

Linear PDEs – Definitions

Linear PDEs – The Principle of Superposition

The Method of Characteristics I

The Method of Characteristics II

Separation of Variables for Linear, Homogeneous PDEs

Eigenvalue Problems

Chapter 2. The Big Three PDEs

Second-Order, Linear, Homogeneous PDEs with Constant Coefficients

The Heat Equation and Diffusion

The Wave Equation and the Vibrating String

Initial and Boundary Conditions for the Heat and Wave Equations

Laplace's Equation – The Potential Equation

D'Alembert's Solution for the Infinite String Problem

General Second-Order Linear PDEs and Characteristics

Using Separation of Variables to Solve the Big Three PDEs

Chapter 3. Using MATLAB for Solving Differential Equations and Visualizing Solutions

Visualizing Solutions of ODEs

Symbolic Math Toolbox for Solving ODEs

Solving BVPs Numerically Using bvp4(5)c

Solving PDEs Numerically Using pdepe

Exercises for Chapter 3

Lab Assignment #1: Review Chapters 1-3

Chapter 4. Fourier Series

Introduction

Properties of Sine and Cosine

The Fourier Series

The Fourier Series, Continued

Fourier Sine and Cosine Series

Chapter 5. Solving the Big Three PDEs on Finite Domains

Solving the Homogeneous Heat Equation for a Finite Rod

Solving the Homogeneous Wave Equation for a Finite String

Solving the Homogeneous Laplace’s Equation on a Rectangular Domain

Nonhomogeneous Problems

Chapter 6. Review of Numerical Methods for Solving ODEs

Approaches to Solving First-Order IVPs

Numerical Solutions Using Euler's Method

Numerical Solutions Using Runge–Kutta Methods

Solving Higher-Order ODEs Numerically

Implicit Approximations for BVPs

Exercises for Chapter 6

Chapter 7. Solving PDEs Using Finite Difference Approximations

Numerical Solutions for the Heat Equation

Explicit Scheme for the Wave Equation

Numerical Schemes for Laplace's Equation

Numerical Solution of First-Order PDEs

Exercises for Chapter 7

Lab Assignment #2: Review Chapters 6-7

Lab Assignment #3: Review Chapters 4-7

Chapter 8. Integral Transforms

The Laplace Transform for PDEs

Fourier Sine and Cosine Transforms

The Fourier Transform

The Infinite and Semi-Infinite Heat Equations

Other Integral Transforms and Integral Equations

Chapter 9. Using MATLAB's Symbolic Math Toolbox with Integral Transforms

Integral Transforms via Symbolic Programming

Solving ODEs Using the Laplace Transform in MATLAB

Symbolic Solution of PDEs Using the Laplace Transform

Symbolic Solution of PDEs Using the Fourier Transform

Exercises for Chapter 9

Lab Assignment #4: Review Chapters 8-9

Chapter 10. PDEs in Higher Dimensions

PDEs in Higher Dimensions: Examples and Derivations

The Heat and Wave Equations on a Rectangle; Multiple Fourier Series

Laplace's Equation in Polar Coordinates: Poisson's Integral Formula

Interlude 1: Bessel Functions

Interlude 2: The Legendre Polynomials

The Wave and Heat Equations in Polar Coordinates

Problems in Spherical Coordinates

The Infinite Wave Equation and Multiple Fourier Transforms

MATLAB Exercises for Chapter 10

Lab Assignment #5: Review Chapters 7 & 10

Chapter 11. Overview of Spectral, Finite Element, and Finite Volume Methods

Spectral Methods

Finite Element Methods

Finite Volume Methods

Exercises for Chapter 11

Appendix A: Important Definitions and Theorems

Appendix B: Bessel's Equation and the Method of Frobenius

Appendix C: A Menagerie of PDEs

Appendix D: Review of Math with MATLAB

Appendix E: Answers to Selected Exercises

References

Index

/

Nowadays, genetics focuses on DNA. Just like the first edition, the theme of this new edition, Introduction to Genetics: A Molecular Approach, is therefore the progression from molecules (DNA and genes) to processes (gene expression and DNA replication) to systems (cells, organisms and populations). This progression reflects both the basic logic of life and the way in which modern biological research is structured. The molecular approach is particularly suitable for students for whom genetics is part of a broader program in biology, biochemistry, the biomedical sciences or biotechnology. This book presents the basic facts and concepts with enough depth of knowledge to stimulate students to move on to more advanced aspects of the subject.

This second edition has been thoroughly updated to cover new discoveries and developments in genetics from the last ten years. There are new chapters that introduce important techniques such as DNA sequencing and gene editing, and the applications of genetics in our modern world are covered in chapters describing topics as diverse as gene therapy and the use of ancient DNA to study prehistoric ecosystems.

Key Features:

This book provides a molecular approach to the study of genetics.

It is a highly accessible and well-structured book with chapters organized into four parts to aid navigation.

It presents high-quality illustrations to elucidate the various concepts and mechanisms.

Each chapter ends with a Key Concepts section, which serves to summarize the most essential points.

Self-study questions enable the reader to assess their comprehension of chapter content, and discussion topics facilitate a deeper understanding of the material by encouraging conversation and critical evaluation.

Key terms are emboldened throughout the text and are listed at the end of each chapter, and definitions can be found in the Glossary.

For instructors who adopt the book, an affiliated question bank is free to download.

Table of Contents

1. What is Genetics and Why is it So Important?

PART 1. GENES AS UNITS OF BIOLOGICAL INFORMATION

2. DNA

3. Genes

4. Transcription of DNA to RNA

5. Types of RNA Molecule: Messenger RNA

6. Types of RNA Molecule: Ribosomal and Transfer RNA

7. The Genetic Code

8. Protein Synthesis

9. Control of Gene Expression

10. DNA Replication

11. Mutation and DNA Repair

PART 2. GENES AS UNITS OF INHERITANCE

12. Inheritance of Genes during Virus Infection Cycles

13. Inheritance of Genes in Bacteria

14. Inheritance of Genes during Eukaryotic Cell Division

15. Inheritance of Genes during Eukaryotic Sexual Reproduction

16. Inheritance of Genes in Populations

PART 3. HOW GENES ARE STUDIED

17 Mapping the Positions of Genes in Chromosomes

18 Sequencing Genes and Genomes

PART 4. GENETICS IN OUR MODERN WORLD

19. Genes in Differentiation and Development

20. The Human Genome

21. Genes and Medicine

22. DNA in Forensic Genetics and Technology

23. Genes in Industry and Agriculture

24. The Ethical Issues Raised by Modern Genetics

This book covers the application of psychological principles and techniques to situations and problems of aviation. It offers an overview of the role psychology plays in aviation, system design, selection and training of pilots, characteristics of pilots, safety, and passenger behavior. It covers concepts of psychological research and data analysis and shows how these tools are used in the development of new psychological knowledge. The new edition offers material on physiological effects on pilot performance, a new chapter on aviation physiology, more material on fatigue, safety culture, mental health and safety, as well as practical examples and exercises after each chapter.

Table of Contents

Introduction. Research Methods and Statistics. Aviation Physiology. Abilities and Personality Traits. Personnel Selection. Training. Human Factors and the Design of Aviation Systems. Stress and Human Reactions. Culture, Organizations and Leadership. Aeronautical Decision-Making. Aviation Safety. Concluding Remarks.

This new edition builds on the success of the first edition. It has been enhanced to embrace new topics including Due Dilgence, EHS Auditing, Process Safety, Auditing, and a chapter summarizing auditing with the relevant ISO standards. The rest of the book has been updated to fit with the guidance and requirements set out with the changes in the ISO standards. The goal of this book remains the same, to provide a "down to earth" guidance for managers and specialists in organizations who are committed to improving their safety, health and environmental performance, but are not sure where to start or do not wish to employ consultants to do this for them. They do it themselves using this book.

Electronic software and additional materials available upon request.

Features

Integrates the concepts of safety health and environmental auditing into a common approach of "loss prevention"

Provides an audit protocol for 60 aspects of safety, health, and environmental management

Presents a summary of the requirements of ISO 9001 and ISO 14001 to auditing

Introduces the novel and unique concept of Auditing Convergence

Offers a simple auditing software (The Plaudit II audit process) in an electronic program which no other book on this topic can offer

Table of Contents

Preface

About the Author

Chapter 1 Elements of a Good Safety, Health and Environmental System

Chapter 2 Management Systems

Chapter 3 Auditing: The Principles

Chapter 4 What Makes a Good Auditor?

Chapter 5 The Standard or Requirement

Chapter 6 Preparation

Chapter 7 Protocols and Checklists

Chapter 8 The Entry Meeting

Chapter 9 Area Familiarisation

Chapter 10 Audit Observation Skills

Chapter 11 The Formal Discussion

Chapter 12 The Informal Discussion

Chapter 13 Statistical Significance

Chapter 14 The Importance of Verification and the Audit Trail

Chapter 15 Conformity

Chapter 16 Documentary Review

Chapter 17 Convergence

Chapter 18 The Exit Meeting

Chapter 19 Audit Uniformity and Credibility

Chapter 20 Auditor Training

Chapter 21 Managing Auditee Expectations

Chapter 22 Auditing and Its Relevance to Regulatory Compliance

Chapter 23 Reporting: Quantitative Assessment

Chapter 24 Reporting: Qualitative Assessment

Chapter 25 Follow-Up

Chapter 26 Choosing the Audit Process

Chapter 27 Audit Team Composition

Chapter 28 Using the Plaudit 2 Process

Chapter 29 Using the Plaudit 2 Protocol Software

Chapter 30 Process Safety Audits

Chapter 31 EHS Aspects of Due Diligence Audits

Chapter 32 International EHS Auditing Standards

Glossary

Appendix 1: Auditor Guidance

Appendix 2: Plaudit 2 Audit Protocol

Index/

Routledge English Language Introductions cover core areas of language study and are one-stop resources for students. Assuming no prior knowledge, books in the series offer an accessible overview of the subject, with activities, study questions, sample analyses, and commentaries.

Revised and updated throughout, the new edition of Discourse Analysis provides a comprehensive overview of the major approaches to and methodological tools used in discourse analysis. This textbook:

introduces both traditional perspectives on the analysis of texts and talk as well as more recent approaches that address technologically mediated and multimodal discourse

incorporates practical examples using real data, now revised to include more diverse examples from a wider range of countries

includes a revised final section to highlight recent research with case studies showcasing examples of how scholars used the principles illustrated in the book

is accompanied by online support material with additional student activities, summaries, explanations, and useful links

Other features of the new edition include updated references and a wider range of material from social media that includes TikTok and other more recently popular platforms. Written by an experienced teacher and author, this accessible textbook is essential reading for all students of English language and linguistics.

Table of Contents

Contents cross-referenced

List of figures and tables

Acknowledgements

A Introduction: Key topics in the study of discourse analysis

 1 What is discourse analysis?

 2 Texts and texture

 3 Texts and their social functions

 4 Discourse and ideology

 5 Spoken discourse

 6 Strategic interaction

 7 Context, culture and communication

 8 Mediated discourse analysis

 9 Multimodal discourse analysis

10 Corpus-assisted discourse analysis

B Development: Approaches to discourse analysis

 1 Three ways of looking at discourse

 2 Cohesion, coherence and intertextuality

 3 All the right moves

 4 Constructing reality

 5 The texture of talk

 6 Negotiating relationships and activities

 7 The SPEAKING model

 8 Mediation

 9 Modes, meaning and action

10 Procedures for corpus-assisted discourse analysis

C Exploration: Analysing discourse

 1 Doing discourse analysis: first steps

 2 Analysing texture

 3 Analysing genres

 4 Competing Discourses

 5 Analysing speech acts

 6 Conversational strategies online

 7 Analysing contexts

 8 Doing mediated discourse analysis

 9 Analysing multimodality

10 Analysing corpora

D Extension: Research in discourse analysis

 1 The little texts in our lives

 2 Texture: Old and new

 3 Online genres and discourse communities

 4 Ideologies in discourse

 5 Conversations in online ‘dating’ and ‘grooming’

 6 ‘Coaching’ and ‘bragging’: Positioning and politeness in discourse

 7 Ethnographic approaches to discourse analysis

 8 Discourse and action

 9 Identity, stereotypes, and multimodal discourse analysis

10 Corpus-assisted discourse analysis

Further reading

References

Author index

Glossarial index

Human Motor Development: A Lifespan Approach, Eleventh Edition provides an overview of the academic field of study known as human motor development, the examination of lifelong changes in human movement. The book uses a holistic approach and emphasizes the importance of intellectual, social, and physical development and their impact on human motor development at all ages. The unique approach of this book includes the relationships between motor development and critical interactions with cognitive, social, and physical changes across the lifespan.

Organized into five parts, the book examines key topics in motor development, including the relationship between cognitive and social development and motor development, factors affecting development, changes across the lifespan, and assessment in motor development, with special attention being applied to adulthood and older adulthood, given the increasing numbers of people in those age groups worldwide. Each chapter includes chapter objectives, a summary, a list of key concepts, questions for reflection, a list of related online resources, and an extensive reference list.

Highly illustrated and written for student accessibility by providing access to a fully updated companion website, which includes laboratory exercises, an instructors’ manual, a test bank, and lecture slides, Human Motor Development: A Lifespan Approach is essential reading for students of motor control and development, kinesiology, and human performance and for students interested in physical therapy, physical education, and exercise science.

Table of Contents

Part I: An Overview of Development

1. Introduction to Motor Development

2. Cognitive and Motor Development

3. Social and Motor Development

Part II: Factors That Affect Development

4. Prenatal Development Factors

5. Effects of Early Stimulation and Deprivation

Part III: Physical Changes across the Lifespan

6. Growth and Maturation

7. Physiological Changes: Health‑Related Physical Fitness

8. Movement and the Changing Senses

Part IV: Movement across the Lifespan

9. Infant Reflexes and Stereotypies

10. Voluntary Movements of Infancy

11. Fine Motor Development

12. Fundamental Locomotion Skills of Childhood

13. Fundamental Object‑Control Skills of Childhood

14. Youth Sports

15. Movement in Adulthood

Part V: Assessing Motor Development

16. Assessment

In its new edition, The Practice of Generalist Social Work provides in-depth understanding of the knowledge, skills, values, and affective and cognitive processes needed for social work practice in the present moment. Grounded in a strengths-based perspective, chapters in the textbook discuss practice with individuals, families, groups, communities, and organizations and guide students through all phases of the change process with the aid of case studies, examples, and exercises that highlight and provide connections to real-life practice situations. Theoretical frameworks, important value and ethical considerations, and pivotal communication skills are all included in the text’s comprehensive coverage of different practice settings with clients and communities.

The sixth edition is now guided by the 2022 Council on Social Work Education Educational Policy and Accreditation Standards (EPAS), with connections to renewed objectives and competencies integrated throughout, and is further updated to reflect and focus on new developments within the discipline. These include anti-racism efforts and movements to address entrenched racial inequities; the practice of cultural humility and cultural responsiveness; and attention to community-based implications of the COVID-19 pandemic. Strengthened and now fully up to date, this edition of The Practice of Generalist Social Work provides a sweeping, in-depth, and lively introduction to social work practice for generalist courses, and is supported by a range of fully updated resources for instructors and their students on www.routledgesw.com/.

Table of Contents

Preface Acknowledgments 1. Understanding Social Work Practice 2. Applying Values and Ethics to Practice 3. Communication, Interviewing, and Engagement: Relationship Skills for Practice at All Levels 4. Social Work Practice with Individuals: Assessment and Planning 5. Social Work Practice with Individuals: Intervention, Termination, and Evaluation 6. Social Work Practice with Families: Engagement, Assessment, and Planning 7. Social Work Practice with Families: Intervention, Termination, and Evaluation 8. Social Work Practice with Groups: Engagement, Assessment, and Planning 9. Social Work Practice with Groups: Intervention, Termination, and Evaluation 10. Social Work Practice with Communities: Engagement, Assessment, and Planning 11. Social Work Practice with Communities: Intervention, Termination, and Evaluation 12. Social Work Practice with Organizations: Engagement, Assessment, and Planning 13. Social Work Practice with Organizations: Intervention, Termination, and Evaluation References Glossary/Index

Growing and influential, the discipline of Human Resource Development (HRD) is the framework for helping employees develop their personal and organizational skills, knowledge, and abilities. HRD is increasingly viewed as the only source of sustainable competitive advantage for an organization.
This book offers an international perspective on the significant developments in the field and covers HRD and learning, organizational learning including a discussion of change management, a comparative view of learning education, training and human resource development in both developed and emerging countries, a section covering the training cycle from identification of training needs to design, delivery and evaluation and a final discussion of HRD management including functions and services, leadership development, learning spaces and business ethics.
A distinguished group of international contributors present current views from Europe Ireland, France, Sweden, the Netherlands, Portugal, Russia UK, USA, India, Iraq, Brazil, Romania, South Africa and Australia. American contributors include Maria Cseh from George Washington University, Douglas Jondle from University of St Thomas Minnesota and K. Peter Kuchinke from the University of Illinois at Urbana Champaign.

Integrated management systems (IMS) are an innovative way of handling the plethora of management functions and procedures that are applied throughout major construction projects. Contracting companies use management systems to shape and define the corporate arrangement of their business activities, translating these into operational procedures for application to the construction projects they undertake. The management of quality, environment, and safety are at the forefront of systems evolution where the integration of these traditionally independent and dedicated standards-based and process-orientated systems can provide the potential to deliver greater organisational efficiency and effectiveness.

This is the first textbook to cover each of the international standards for quality, safety and environment (ISO9000, ISO14001 and ISO18001) and to discuss integrating them.

This book provides a detailed yet accessible text to support the study of quality, environment, and safety management systems on professionally accredited undergraduate courses throughout the built environment and for advanced postgraduate courses in construction, project, and engineering management. It is also an indispensible reference for construction professionals working for principal contractors, subcontractors and construction industry supply chain organisations.

Table of Contents

1. Management Systems 2. Quality Management Systems 3. Environmental Management Systems 4. Safety Management Systems 5. Integrated Management Systems Appendix I: Management Systems Standards: Applicable Versions Appendix II: Statutory Instruments Regulations Appendix III: Contacts for Further Information Appendix IV: Integrated Management Systems for Construction: Web-Site

This thoroughly updated and extended eighth edition of the long-running bestseller Research Methods in Education covers the whole range of methods employed by educational research at all stages. Its five main parts cover: the context of educational research; research design; methodologies for educational research; methods of data collection; and data analysis and reporting. It continues to be the go-to text for students, academics and researchers who are undertaking, understanding and using educational research, and has been translated into several languages. It offers plentiful and rich practical advice, underpinned by clear theoretical foundations, research evidence and up-to-date references, and it raises key issues and questions for researchers planning, conducting, reporting and evaluating research.

This edition contains new chapters on:

Mixed methods research

The role of theory in educational research

Ethics in Internet research

Research questions and hypotheses

Internet surveys

Virtual worlds, social network software and netography in educational research

Using secondary data in educational research

Statistical significance, effect size and statistical power

Beyond mixed methods: using Qualitative Comparative Analysis (QCA) to integrate cross-case and within-case analyses.

Research Methods in Education is essential reading for both the professional researcher and anyone involved in educational and social research. The book is supported by a wealth of online materials, including PowerPoint slides, useful weblinks, practice data sets, downloadable tables and figures from the book, and a virtual, interactive, self-paced training programme in research methods. These resources can be found at: www.routledge.com/cw/cohen.

Table of Contents

PART 1: The context of educational research 1 The nature of enquiry: setting the field; 2 Mixed methods research; 3 Critical educational research; 4 Theory in educational research; 5 Evaluation and research; 6 The search for causation PART 2: Research design 7 The ethics of educational and social research; 8 Ethics in Internet research; 9 Choosing a research project; 10 Research questions; 11 Research design and planning; 12 Sampling; 13 Sensitive educational research; 14 Validity and reliability PART 3: Methodologies for Educational Research 15 Qualitative, naturalistic and ethnographic research; 16 Historical and documentary research, Jane Martin; 17 Surveys, longitudinal, cross-sectional and trend studies; 18 Internet surveys; 19 Case studies; 20 Experiments; 21 Meta-analysis, systematic reviews and research syntheses, Harsh Suri; 22 Action research; 23 Virtual worlds, social network software and netography in educational research, Stewart Martin PART 4: Methods of Data Collection 24 Questionnaires; 25 Interviews; 26 Observation; 27 Tests; 28 Using secondary data in educational research; 29 Personal constructs, Richard Bell; 30 Role play and research, Carmel O’Sullivan; 31 Visual media in educational research PART 5: Data Analysis and Reporting 32 Approaches to qualitative data analysis; 33 Organizing and presenting qualitative data; 34 Coding and content analysis; 35 Discourses: conversations, narratives and autobiographies as texts; 36 Analyzing visual media; 37 Grounded theory; 39 Statistical significance, effect size and statistical power; 40 Descriptive statistics; 41 Inferential statistics: difference tests; 42 Inferential statistics: Regression analysis and standardization; 43 Factor analysis, cluster analysis and structural equation modelling; 44 Choosing a statistical test; 45 Beyond mixed methods: using Qualitative Comparative Analysis (QCA) to integrate cross-case and within-case analyses, Barry Cooper and Judith Glaesser

In some hands, history can be an inspirational and rewarding subject, yet in others it can seem dry and of little relevance. Learning to Teach History in the Secondary School, now in its fifth edition and established as one of the leading texts for all history student teachers, enables you to learn to teach history in a way that pupils will find interesting, enjoyable and purposeful. It incorporates a wide range of ideas about the teaching of history with practical suggestions for classroom practice.

The fifth edition has been thoroughly updated in the light of recent developments in the field of history education. The book contains chapters on:

• Purposes and benefits of school history

• Planning strategies

• Teaching approaches and methods

• Developing pupils’ historical understanding

• Ensuring inclusion

• New technologies in the history classroom

• Assessment and examinations

• Your own continuing professional development

Each chapter includes suggestions for further reading, weblinks to useful resources and a range of tasks enabling you to put learning into practice in the classroom. Written by experts in the field, Learning to Teach History in the Secondary School offers all training and newly qualified teachers comprehensive and accessible guidance to support the journey towards becoming an inspirational and engaging history teacher.

Table of Contents

List of figures

List of tasks

Website linked to the book

Acknowledgements

1. Introduction

2. The purposes and benefits of school history

3. Subject knowledge: what do history teachers need to know?

4. Planning for learning

5. Teaching approaches and methods: what can you do in a history lesson?

6. Developing pupils’ historical understanding (1) time, cause, change, similarity and difference, empathy, significance

7. Developing pupils’ historical understanding (2): interpretation, accounts, evidence, enquiry, substantive concepts

8. Ensuring inclusion in the history classroom

9. The use of new technology in the history classroom

10. Assessment in the history classroom

11. Teaching for external examinations

12. Continuing professional development

Public Service Information Technology explains how all areas of IT management work together. Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated. In addition to the technical aspects like computer networking and systems administration, the functional, business, management, and strategic aspects all are equally important. IT is not as simple as expecting to use a software program in three months. Information Technology is a complex field that has multiple working parts that require proper management. This book demystifies how IT operates in an organization, giving the public manager the necessary details to manage Information Technology and to use all of its resources for proper effect.

This book is for technical IT managers and non-technical (non-IT) managers and senior executive leaders. Not only will the Chief Information Officer, the IT Director, and the IT Manager find this book invaluable to running an effective IT unit, the Chief Financial Officer, the HR Director, and functional managers will understand their roles in conjunction with the technical team. Every manager at all levels of the organization has a small yet consequential role to play in developing and managing an IT system. With practical guidelines and worksheets provided in the book, both the functional team and the technical team will be able to engage collaboratively to produce a high-quality computer-based information system that everyone involved can be proud to use for many years and that can deliver an effective and timely public program to citizens.

This book includes:

• Multiple layers of security controls your organization can develop and maintain, providing greater protection against cyber threats.
• Job-related worksheets you can use to strengthen your skills and achieve desired program results.
• Practices you can apply to maximize the value of your contracts and your relationships with for-profit companies and other contractors.
• New method for deciding when contracting or outsourcing is appropriate when internal resources are not available.
• Improved method for estimating intangible benefits (non-financial gains) attributable to a proposed project.
• An approach to deciding what parts of a business process should or should not be automated, paying critical attention to decision points and document reviews.