This comprehensive introduction to psychology has been devised for those training for and working in the clergy. Ideal both as a professional handbook and a textbook, it covers social, developmental, educational, occupational and counselling psychology, as well as the psychology of religion. It carefully considers the processes of personal change and growth central to religion.

This guidebook, now thorougly updated and revised in its second edition, gives comprehensive advice on the designing and setting up of monitoring programmes for the purpose of providing valid data for water quality assessments in all types of freshwater bodies. It is clearly and concisely written in order to provide the essential information for all agencies and individuals responsible for water quality.

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs.

Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance.

Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes:

Graphics and text boxes to illustrate concepts, and points of contention;

Explanations between the differences of the 2008 and 2015 versions of ISO 9001;

Examples of misconceptions, inconsistencies and other anomalies;

Solutions provided for manufacturing and service sectors.

This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses.

Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!

Table of Contents

Contents

Preface to the Seventh Edition

Part 1 Introduction

Chapter 1 Putting ISO 9001 in context

Chapter 2 Comparison between 2008 and 2015 editions

Chapter 3 How the 2015 version has changed misconceptions

Key messages from Part 1

Part 2 Anatomy and use of the standards

Chapter 4 The ISO 9000 family of standards

Chapter 5 A practical guide to using these standards

Key messages from part 2

Part 3 Terminology

Chapter 6 Quality

Chapter 7 Requirements

Chapter 8 Management System

Chapter 9 Process and the process approach

Chapter 10 Risk and opportunity

Chapter 11 Interested parties and stakeholders

Key messages from Part 3

Part 4 Context of the organization

Chapter 12 Understanding the organization and its context

Chapter 13 Understanding the needs and expectations of interested parties

Chapter 14 Scope of the quality management system

Chapter 15 Quality management system

Chapter 16 Processes needed for the QMS

Key messages from Part 4

Part 5 Leadership

Chapter 17 Leadership and commitment

Chapter 18 Customer focus

Chapter 19 Policy

Chapter 20 Organizational roles, responsibilities and authorities

Key messages from Part 5

Part 6 Planning

Chapter 21 Actions to address risks and opportunities

Chapter 22 Quality objectives and planning to achieve them

Chapter 23 Planning of changes

Key messages from Part 6

Part 7 Support

Chapter 24 People

Chapter 25 Infrastructure

Chapter 26 Environment for the operation of processes

Chapter 27 Monitoring and measuring resources

Chapter 28 Organizational knowledge

Chapter 29 Competence

Chapter 30 Awareness

Chapter 31 Communication

Chapter 32 Documented information

Key messages from Part 7

Part 8 Operation

Chapter 33 Operational planning and control

Chapter 34 Customer communication

Chapter 35 Requirements for products and services

Chapter 36 Review of requirements for products and services

Chapter 37 Design and development planning

Chapter 38 Design and development inputs

Chapter 39 Design and development controls

Chapter 40 Design and development outputs

Chapter 41 Design and development changes

Chapter 42 Control of externally provided processes, products and services

Chapter 43 Evaluation, selection and monitoring of external providers

Chapter 44 Information for external providers

Chapter 45 Control of production and service provision

Chapter 46 Identification and traceability

Chapter 47 Property belonging to external providers

Chapter 48 Preservation of process outputs

Chapter 49 Control of changes

Chapter 50 Release, delivery and post-delivery of products and services

Chapter 51 Control of nonconforming outputs

Key messages from Part 8

Part 9 Performance evaluation

Chapter 52 Monitoring, measurement, analysis and evaluation

Chapter 53 Customer satisfaction

Chapter 54 Analysis and evaluation

Chapter 55 Internal audit

Chapter 56 Management review

Key messages from Part 9

Part 10 Improvement

Chapter 57 Determining and selecting opportunities for improvement

Chapter 58 Nonconformity and corrective action

Chapter 59 Continual improvement of the QMS

Key messages from Part 10

Appendices

A Common Acronyms

B Glossary of terms

Index

Corporate Finance: The Basics is a concise introduction to the inner workings of finance at the company level. It aims to take the fear out of corporate finance and add the fun in, presenting the subject in a way that is simple to grasp and easy to digest. Its aim is to explain – and demystify – the essential ideas of corporate finance, avoiding the heavy use of maths and formulae. The calculations and figures in the book are purely to illustrate fundamental concepts, appealing to readers’ common sense, rather than stretching their ability to do "number-crunching".

This fully revised edition takes into account the most recent developments in the corporate financial landscape, including: the longer-term ramifications of the 2008 financial crisis, the impact of the Covid-19 pandemic, rising inflation and the current economic climate, and the effect of environmental, social and governance (ESG) on a company’s financial decisions. A brand-new chapter which seeks to answer the question of how to manage growing businesses from a finance perspective is also included.

Through the use of a subject map, this book explains how the key components of the subject are connected with each other, strengthening the reader’s understanding. This book is the ideal introduction for anyone looking for a short yet scholarly overview of corporate finance.

Table of Contents

Introduction 1. Financial Statements 2. Financial Decisions and Investment Criteria 3. Free Cash Flows 4. Net Working Capital Management 5. Debt 6. Equity 7. Mergers and Acquisitions (I) 8. Mergers and Acquisitions (II) 9. Corporate Finance for Growing Businesses 10. Corporate Finance: The Big Picture

A Hands-On Way to Learning Data Analysis

Part of the core of statistics, linear models are used to make predictions and explain the relationship between the response and the predictors. Understanding linear models is crucial to a broader competence in the practice of statistics. Linear Models with R, Third Edition explains how to use linear models in physical science, engineering, social science, and business applications. The book incorporates several improvements that reflect how the world of R has greatly expanded since the publication of the second edition.

New to the Third Edition

40% more content with more explanation and examples throughout

New chapter on sampling featuring simulation-based methods

Model assessment methods discussed

Explanation chapter expanded to include introductory ideas about causation

Model interpretation in the presence of transformation

Crossvalidation for model selection

Chapter on regularization now includes the elastic net

More on multiple comparisons and the use of marginal means

Discussion of design and power

Like its widely praised, best-selling predecessor, this edition combines statistics and R to seamlessly give a coherent exposition of the practice of linear modeling. The text offers up-to-date insight on essential data analysis topics, from estimation, inference, and prediction to missing data, factorial models, and block designs. Numerous examples illustrate how to apply the different methods using R.

Table of Contents

Preface

1. Introduction

2. Estimation

3. Inference

4. Sampling

5. Prediction

6. Explanation and Causation

7. Diagnostics

8. Predictor issues

9. Modeling with the Error

10. Transformation

11. Model Selection

12. Regularization

13. Insurance Redlining - A Complete Example

14. Missing Data

15. Categorical Predictors

16. One Factor Models

17. Models with Several Factors

18. Experiments with Blocks

Appendix A. About R

Bibliography

Index

The fifth edition of this classic text, which was the first on the subject of reputation management, gives readers the guidance and skills needed to manage brand and reputation through effective performance, behavior, identity and communication strategies.

This edition is updated throughout, including current information on digital media, new global examples and a renewed emphasis on organizational and environmental sustainability. Each chapter again features timely and illustrative cases by the authors and contributions from leaders in the field, with new cases in this edition on such topics as COVID-19, artificial intelligence, and generative AI. Additionally, the book maintains its consistent throughline focusing on corporate ethics.

This fifth edition is a must-have reference for students taking classes in public relations management, corporate communication, communication management and business. CEOs, business leaders and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation.

Online resources also accompany the text. Please visit www.routledge.com/9781032577999.

Table of Contents

Preface

Acknowledgements

About the Book Authors

About the Contributors

Chapter 1: Reputation Management and Brand Management

Chapter 2: Ethics andCommunication

Chapter 3: Media Relations And Social Media

By Josh Rontal, and Deirdre Breakenridge and the authors,

Chapter 4: Organizational Communication

By Jeff Grimshaw, Tanya Mann, Lynne Viscio, and Jennifer Landis and the authors.

Chapter 5: Government Relations

By Ed Ingle

Chapter 6: Community & Global Relations

Chapter 7: Investor Relations and Financial Communication

By Eugene L. Donati and the authors

Chapter 8: Crisis Communication

Chapter 9: Corporate and Organizational Responsibility

By T. Kenn Gaither and the authors

Chapter 10: Challenges and Opportunities Facing the Profession

A chapter index is listed on the opening page of each chapter

The first two editions of An Introduction to Partial Differential Equations with MATLAB® gained popularity among instructors and students at various universities throughout the world. Plain mathematical language is used in a friendly manner to provide a basic introduction to partial differential equations (PDEs).

Suitable for a one- or two-semester introduction to PDEs and Fourier series, the book strives to provide physical, mathematical, and historical motivation for each topic. Equations are studied based on method of solution, rather than on type of equation.

This third edition of this popular textbook updates the structure of the book by increasing the role of the computational portion, compared to previous editions. The redesigned content will be extremely useful for students of mathematics, physics, and engineering who would like to focus on the practical aspects of the study of PDEs, without sacrificing mathematical rigor. The authors have maintained flexibility in the order of topics.

In addition, students will be able to use what they have learned in some later courses (for example, courses in numerical analysis, optimization, and PDE-based programming). Included in this new edition is a substantial amount of material on reviewing computational methods for solving ODEs (symbolically and numerically), visualizing solutions of PDEs, using MATLAB®'s symbolic programming toolbox, and applying various schemes from numerical analysis, along with suggestions for topics of course projects.

Students will use sample MATLAB® or Python codes available online for their practical experiments and for completing computational lab assignments and course projects.

Table of Contents

Chapter 1. Introduction

What are Partial Differential Equations?

PDEs We Can Already Solve

Initial and Boundary Conditions

Linear PDEs – Definitions

Linear PDEs – The Principle of Superposition

The Method of Characteristics I

The Method of Characteristics II

Separation of Variables for Linear, Homogeneous PDEs

Eigenvalue Problems

Chapter 2. The Big Three PDEs

Second-Order, Linear, Homogeneous PDEs with Constant Coefficients

The Heat Equation and Diffusion

The Wave Equation and the Vibrating String

Initial and Boundary Conditions for the Heat and Wave Equations

Laplace's Equation – The Potential Equation

D'Alembert's Solution for the Infinite String Problem

General Second-Order Linear PDEs and Characteristics

Using Separation of Variables to Solve the Big Three PDEs

Chapter 3. Using MATLAB for Solving Differential Equations and Visualizing Solutions

Visualizing Solutions of ODEs

Symbolic Math Toolbox for Solving ODEs

Solving BVPs Numerically Using bvp4(5)c

Solving PDEs Numerically Using pdepe

Exercises for Chapter 3

Lab Assignment #1: Review Chapters 1-3

Chapter 4. Fourier Series

Introduction

Properties of Sine and Cosine

The Fourier Series

The Fourier Series, Continued

Fourier Sine and Cosine Series

Chapter 5. Solving the Big Three PDEs on Finite Domains

Solving the Homogeneous Heat Equation for a Finite Rod

Solving the Homogeneous Wave Equation for a Finite String

Solving the Homogeneous Laplace’s Equation on a Rectangular Domain

Nonhomogeneous Problems

Chapter 6. Review of Numerical Methods for Solving ODEs

Approaches to Solving First-Order IVPs

Numerical Solutions Using Euler's Method

Numerical Solutions Using Runge–Kutta Methods

Solving Higher-Order ODEs Numerically

Implicit Approximations for BVPs

Exercises for Chapter 6

Chapter 7. Solving PDEs Using Finite Difference Approximations

Numerical Solutions for the Heat Equation

Explicit Scheme for the Wave Equation

Numerical Schemes for Laplace's Equation

Numerical Solution of First-Order PDEs

Exercises for Chapter 7

Lab Assignment #2: Review Chapters 6-7

Lab Assignment #3: Review Chapters 4-7

Chapter 8. Integral Transforms

The Laplace Transform for PDEs

Fourier Sine and Cosine Transforms

The Fourier Transform

The Infinite and Semi-Infinite Heat Equations

Other Integral Transforms and Integral Equations

Chapter 9. Using MATLAB's Symbolic Math Toolbox with Integral Transforms

Integral Transforms via Symbolic Programming

Solving ODEs Using the Laplace Transform in MATLAB

Symbolic Solution of PDEs Using the Laplace Transform

Symbolic Solution of PDEs Using the Fourier Transform

Exercises for Chapter 9

Lab Assignment #4: Review Chapters 8-9

Chapter 10. PDEs in Higher Dimensions

PDEs in Higher Dimensions: Examples and Derivations

The Heat and Wave Equations on a Rectangle; Multiple Fourier Series

Laplace's Equation in Polar Coordinates: Poisson's Integral Formula

Interlude 1: Bessel Functions

Interlude 2: The Legendre Polynomials

The Wave and Heat Equations in Polar Coordinates

Problems in Spherical Coordinates

The Infinite Wave Equation and Multiple Fourier Transforms

MATLAB Exercises for Chapter 10

Lab Assignment #5: Review Chapters 7 & 10

Chapter 11. Overview of Spectral, Finite Element, and Finite Volume Methods

Spectral Methods

Finite Element Methods

Finite Volume Methods

Exercises for Chapter 11

Appendix A: Important Definitions and Theorems

Appendix B: Bessel's Equation and the Method of Frobenius

Appendix C: A Menagerie of PDEs

Appendix D: Review of Math with MATLAB

Appendix E: Answers to Selected Exercises

References

Index

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As space continues to attract substantial public and private investment and has become ever more active, the third edition of this book has been updated to cover recent developments. This includes the legal bases of UN Resolution 76/3, the Space3030 Agenda, which envisages ‘space as a driver of sustainable development’ and sets out an extensive programme for the future. The work also takes account of adaptations and augmentations to basic space treaties. It examines the increasing commercialisation of space in areas such as space tourism and space mining, for which four states have already adopted relevant legislation. The impact of new technologies such as satellite constellations and micro-satellites are also scrutinised. At a time when space tourism is available to those who can afford it and when the moon will shortly be revisited with a prospect of permanent bases, this third edition provides a firm base for the next generation of space lawyers. As with previous editions, the work draws from governmental, international organisational and other authoritative sources as well as the relevant literature in the field. The book will be an essential and comprehensive resource for students, academics and researchers as well as space agencies, governments and space-active companies. It will also be of value to technical operatives and managers who need to know the legal context within which they work.

Table of Contents

Preface; Abbreviations and Acronyms; 1. Introduction: Actors, History and Fora; 2. Sources of Space Law; 3. The Outer Space Treaty, 1967; 4. Space Objects: Control, Registration, Return and Liability – Treaties and Practice; 5. Astronauts; 6. Of Boundaries and Orbits; 7. The Moon and Other Celestial Bodies; 8. Radio and the International Telecommunication Union; 9. Environmental Regulation; 10. Satellite Communications: Telecommunications and Direct Broadcasting; 11. Global Navigation Satellite Systems; 12. Remote Sensing; 13. Finance and International Trade Law; 14. Commercial Activities and the Implementation of Space Law; 15. The Military Use of Outer Space; 16. The Search for Extraterrestrial Intelligence; 17. The Future

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Now in its third edition, this classic text remains the seminal resource for in-depth information about major concepts and principles of the cultural-historical theory developed by Lev Vygotsky, his students, and colleagues, as well as three generations of neo-Vygotskian scholars in Russia and the West. Featuring two new chapters on brain development and scaffolding in the zone of proximal development, as well as additional content on technology, dual language learners, and students with disabilities, this new edition provides the latest research evidence supporting the basics of the cultural-historical approach alongside Vygotskian-based practical implications. With concrete explanations and strategies on how to scaffold young children’s learning and development, this book is essential reading for students of early childhood theory and development.

Table of Contents

SECTION I. The Vygotskian Framework: The Cultural-Historical Theory of Development. Chapter 1. Introduction to the Vygotskian Approach. Chapter 2. Acquiring Mental Tools and Higher Mental Functions. Chapter 3. Tools of the Mind and Brain Development. Chapter 4. The Vygotskian Framework and Other Theories of Child Development, Learning, and Education. SECTION II. Strategies for Development and Learning. Chapter 5. The Zone of Proximal Development. Chapter 6. Dynamic Assessment: Application of the Zone of Proximal Development. Chapter 7. Scaffolding in the Zone of Proximal Development. Chapter 8. Tactics for Scaffolding: Using Mediators. Chapter 9. Tactics for Scaffolding: Using Language. Chapter 10. Tactics for Scaffolding: Using Shared Activities. SECTION III. Applying the Vygotskian Approach to Development and Learning in Early Childhood. Chapter 11. Developmental Accomplishments and Leading Activity: Infants and Toddlers. Chapter 12. Supporting the Developmental Accomplishments of Infants and Toddlers. Chapter 13. Developmental Accomplishments and the Leading Activity: Preschool and kindergarten.

Chapter 14. Supporting Developmental Accomplishments in Preschool and Kindergarten. Chapter 15. Developmental Accomplishments and Leading Activity in the Primary Grades. Chapter 16. Supporting the Developmental Accomplishments in the Primary Grades. References.

Embedding Counselling and Communication Skills provides a step-by-step approach for those looking to gain a theoretical and practical understanding of using counselling and communication skills within the helper role and applying these skills in the context of professional practice.

This revised edition is brought up to date with new content around the subjects of working online, working across difference and diversity, coaching, grief and loss and managing challenging situations. Written in a clear and accessible teaching style, this book progresses through the ‘initial helper’ communication skills that are used in everyday life, to the more complex and in-depth counselling skills required in a helper relationship. It introduces the reader to a Relational Skills model which demonstrates the phases of relationship development. The authors show what happens within each phase and identify how and when to use skills appropriately. Knowledge of reflective practice, aspects of the relationship and how to manage change ensures the text considers the full range of general and specific skills and abilities required. Learning is brought alive through the use of online video clip sessions of a real helper/client relationship giving the reader opportunities and encouragement to reflect and evaluate their learning.

This book will be an essential resource for students taking an introductory counselling skills course, other trainees within the mental health sector, coaches and many other qualified professionals who wish to enhance their knowledge of embedding counselling skills into their work and practice.

Table of Contents

Introduction 1. The Skill of Communicating 2. Setting up the Relationship 3. Developing the Relationship 4. Working with the Relationship 5. The Established Relationship 6. Maintaining the Relationship 7. Deepening your Understanding 8. Becoming a Reflexive Practitioner Conclusion

This is the latest edition of Garry Landreth’s comprehensive text on creating therapeutic relationships with children through play.

This book details Child-Centered Play Therapy (CCPT), an evidence-based model, which stresses the importance of understanding the child’s world. Professors who have taught a course based on the previous editions will be pleased to find the core message intact but updated with a comprehensive review of rigorous contemporary research demonstrating the strong evidence base for CCPT across cultural groups and presenting issues. Expanded to cover additional topics of interest, this new edition includes a model of the change process in CCPT and 13 new Rules of Thumb that help clarify the CCPT relationship, and discusses deeper issues in CCPT, such as recognizing emotional blocks in play therapy, being culturally responsive, discovering meaning when there seems to be no meaning, and more.

This new edition offers essential help to play therapists who respond to sensitive issues at every stage of the therapeutic process.

This book provides an explanation of key underlying economic principles, allowing the reader to come to a better understanding of the critical factors that structure and guide transport markets. This is done through an examination of the interaction between the behaviour of individual users and providers of transport services and transport authorities actions through the implementation of transport policy. The book also considers on-going reforms in the organisation of all aspects of transport provision. These reforms seek to move transport delivery away from a model of high state intervention towards one that is far more market focused in its approach, thereby significantly increasing individuals’ responsibilities for their own transport actions.

The Economics of Transport covers topics such as;

- The demand and supply of transport services

- Market structures and the underlying economic characteristics of transport markets

- The economics of transport and the environment

- Transport subsidises and regulation

- Transport forecasting and appraisal

With a selection of case studies and exercises, this book will be of use to higher level students. It will also be of interest to professionals in the transport planning, transport modelling and transport economics fields.

Table of Contents

1. Introduction to the economics of transport, 2. Transport and Economic Development, 3. The Market for Transport Services, 4. Elasticity Demand for Transport Services 5. Transport Costs 6. Competition for the Provision of Transport Services, 7. Imperfect Competition in the Provision of Transport Services 8. The Pricing of Transport Activities 9. Transport and the Environment 10. Transport, Organisation, Regulation and Ownership 11. Transport Subsidy 12. The Economics of freight Transport 13. Forecasting the Demand for Transport 14. Transport Appraisal 15. End Thoughts and Reflections

This updated edition of The Handbook of Child and Adolescent Psychotherapy reflects the many changes in the profession. It includes:

additional chapters on neuroscience, work with ‘looked after children’ and with foster parents, working in schools

enlarged chapters on research, attachment theory, work with parents, and developments in child and adolescent psychotherapy around the world

chapters on areas of specialist interest including violence, sexual abuse and abusing, trauma, parent-infant psychotherapy, autism, victims of political violence, delinquency and gender dysphoria.

The Handbook remains accessible and jargon-free. It will be a valuable resource for all who work in allied professions where the emotional well-being of children is of concern – health, education, social services – as well as trainee psychotherapists and experienced practitioners.

Table of Contents

Horne, Lanyado, Introduction. Part I: Theoretical Foundations. Likierman, Urban, The Roots of Child and Adolescent Psychotherapy in Psychoanalysis. Horne, Normal Emotional Development. Hopkins, Phillips, Contributions from Attachment Theory and Research. Music, The Contribution from Neuroscience. Midgley, Research in Child and Adolescent Psychotherapy: An Overview. Part II: Context. Crockatt, The Child Psychotherapist in the Multi-disciplinary Team. Gibbs, Race and Cultural Issues. Tischler, The International Scene. Part III: Diversity of Treatments and Settings. Lanyado, Horne, The Therapeutic Setting and Process. Green, Individual Psychotherapy: Assessment, Intensive and Non-intensive Work. Lanyado, Brief Psychotherapy and Therapeutic Consultations. How Much Therapy is ‘Good-Enough’? Rustin, Work with Parents. Onions, Parent-Infant Psychotherapy. Woods, Argent, Group Psychotherapy. McLoughlin, Working within Schools and Educational Settings. Flynn, The Challenges of In-patient Work in a Therapeutic Community. Wilson, Consultation within Residential Care. Part IV: Areas of Specialist Interest. Rhode, Child Psychotherapy for Children on the Autistic Spectrum. Lanyado, Psychotherapy with Severely Traumatised Children and Adolescents: ‘Far Beyond Words’. Hunter-Smallbone, Psychotherapy for Children Looked After by Local Authorities. Ironside, Working with Foster Carers. Horne, Sexual Abuse and Sexual Abusing in Childhood and Adolescence. Parsons, The Roots of Violence: Theory and Implications for Technique with Children and Adolescents. Melzak, Work with Children and Adolescents Exposed to Political Violence. Wilson, Delinquency. Mondadori, Working with People with Eating Disorders: ‘What If I Die Without Knowing Why?’ Gaffney, Reyes, Gender Identity Dysphoria.

Fully grasp the core principles of logistics, distribution management and the supply chain, in addition to emerging trends and the latest technologies, with this definitive guide that offers clear and straightforward explanations. The Handbook provides practitioners and students with a complete, step-by-step overview of the many different aspects of setting up, managing and optimizing supply chains. Designed to offer a full appreciation of how supply chains are planned and operated, it is structured logically and delves into topics in more clarity and detail than disparate collections of research papers. Integrating both strategic and tactical insights, this textbook is underpinned throughout by real-world data and worked examples that bring the concepts to life. The seventh edition offers: Updates and solutions designed to meet the challenges faced by those studying and working in the sector New coverage of future supply chain related technologies, including artificial intelligence, data analytics, digital twins and autonomous mobile robots and how these can be used to optimize operations and increase productivity Online resources including lecture slides (tables, images and formulae from the text), acronyms and abbreviations and infographics. Written by an author team with extensive practical experience in some of the most challenging environments across the world, this seminal text is an invaluable resource for both practitioners and students, providing a useful desk reference for topics across the wide ranging and vitally important fields of logistics and the supply chain.

Now in its fourth edition, this indispensable guide helps students to create their own personal development programme and build the skills and capabilities today's employers want. Step by step, it takes students from the initial stages of setting goals and defining success through to the application process for their dream job. Part 1 prompts students to think about what 'success' means to them and to think more deeply about what matters to them, what inspires them, and what will help them to achieve their long-term ambitions. This section also helps students to better manage their time, energies and resources so that they can achieve the kind of success they want. Part 2 shows students how to refine their people and task management skills, enabling them to become the effective communicators and problem-solvers that today's employers want. Part 3 develops students' creative and reflective thinking, thereby strengthening students' academic and professional abilities. Part 4 helps readers to reflect on what employers really want from job applicants and explains how they can take concrete action to improve their job prospects. Chapters contain guidance on how to put forward a strong application, how to make the best use of placements, and how to keep records so that students feel more in control during the application process. Internationally acclaimed study skills author Stella Cottrell provides students with the ingredients they need to create their own recipe for success. Whether you're just starting at college or university, or about to leave a postgraduate programme, Skills for Success will help you to think creatively and constructively about personal, academic and career goals. New to this Edition: - Contains increased coverage of different styles and models of leadership, and managing and leading teams - Includes more material on engaging with cultural difference - Provides students with guidance on looking after their mental health and wellbeing, to help reduce stress around planning for life after university - Features more insights and case studies from employers Accompanying online resources for this title can be found at bloomsburyonlineresources.com/skills-for-success. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

This new edition of a classic work offers a concise introduction to the sociology of fashion, and demystifies the workings of the fashion system. From the origins of fashion studies and the difference between clothing and fashion, through to an examination of 21st century subcultures, and the impact of the digital age on designers, Fashion-ology explores fashion as a global, institutionalized system. With accessible overviews of key debates, issues and perspectives, Yuniya Kawamura provides a complete exploration of the field. Two two new chapters have been added for this third edition, covering ‘The Diversification and Changing Landscapes of Fashion Systems’ and ‘Ecological and Social Sustainability in Fashion’ respectively. There's also more on: - the metaverse as the latest fashion system - the de-Westernization of fashion - postmodern discourse on fashion's relationship to race, gender and class - social media as consumption, production, evaluation, and marketing - fashion weeks, including Modest Fashion Week, Black Fashion Week, the Global Sustainability Fashion Week, and Queer Fashion Week There's also a guide to sociological research in fashion, making this essential reading for anyone studying fashion, sociology, anthropology, or cultural studies.

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.

Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM.

The fifth edition has been fully updated to include:

A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises

A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments

A greater emphasis on managerial applications of CRM through new content to help guide managers

An updated account of new and emerging technologies relevant to CRM

Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM)

Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions.

Table of Contents

Section A: Understanding Customer Relationships 1. An Introduction to CRM 2. Understanding Customer-Supplier Relationships Section B: Strategic CRM 3. Managing the Customer Journey: Customer Acquisition 4. Managing the Customer Journey: Customer Retention and Development 5. Managing Customer Perceived Value 6. Customer Portfolio Management Section C: Operational CRM 7. Marketing Automation (MA) 8. Sales Force Automation 9. Service Automation Section D: Analytical CRM 10. Using Customer-Related Data for Analytics 11. Developing and Managing Customer-Related Databases Section E: Implementing CRM Systems 12. Planning and Organising for CRM 13. Implementing CRM Section F: The Future 14. Current Developments in CRM

Now in its Tenth Edition and in continuous publication since 1959, Apley & Solomon's System of Orthopaedics and Trauma is one of the world's leading textbooks of orthopaedic surgery. Relied upon by generations of orthopaedic trainees the book remains true to the teaching principles of the late Alan Apley and his successor Professor Louis Solomon. This new edition is fully revised and updated under the leadership of new editors. It retains the familiar 'Apley' philosophy and structure, and is divided into three major sections: General Orthopaedics, Regional Orthopaedics and Trauma, thus enabling readers to gain the knowledge they need for their lifetime learning.

Table of Contents

Part 1: General Orthopaedics. Diagnosis in Orthopaedics. Infection. Inflammatory Rheumatic Disorders. Crystal Deposition Disorders. Osteoarthritis and Related Disorders. Osteonecrosis and Osteochondritis. Metabolic and Endocrine Bone Disorders. Genetic Disorders, Skeletal Dysplasias and Malformations. Tumours. Neuromuscular Disorders. Peripheral Nerve Disorders. Principles of Orthopaedic Operations. Part 2: Regional Orthopaedics. The Shoulder and Pectoral Girdle. The Elbow. The Wrist. The Hand. The Neck. The Back. The Hip. The Knee. The Ankle and Foot. Part 3: Trauma. The Management of Major Injuries. Principles of Fractures. Injuries of the Shoulder and Upper Arm. Injuries of the Elbow and Forearm. Injuries of the Wrist. Hand Injuries. Injuries of the Spine. Injuries of the Pelvis. Injuries of the Hip and Femur. Injuries of the Knee and Leg. Injuries of the Ankle and Foot.

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.

Table of Contents

1 Introducing Knowledge Management

PART I Principles of Knowledge Management

2 The Nature of Knowledge

3 Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies

4 Knowledge Management Solutions: Processes and Systems

5 Organizational Impacts of Knowledge Management

PART II Knowledge Management Technologies and Systems

6 Knowledge Application Systems: Systems that Utilize Knowledge

7 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge

8 Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge

9 Knowledge Discovery Systems: Systems that Create Knowledge

PART III Management of Knowledge Management

10 Factors Influencing Knowledge Management

11 Leadership and Assessment of Knowledge Management

PART IV Emergent Trends in Knowledge Management

12 Knowledge Management through Cloud Computing

13 Knowledge Management through Communities and Crowds

14 Knowledge Management through Artificial Intelligence and other Emergent Technologies

15 Knowledge Management during Global Crises

16 The Future of Knowledge Management

In Psychology of Music: From Sound to Significance (2nd edition), the authors consider music on a broad scale, from its beginning as an acoustical signal to its different manifestations across cultures. In their second edition, the authors apply the same richness of depth and scope that was a hallmark of the first edition of this text. In addition, having laid out the topography of the field in the original book, the second edition puts greater emphasis on linking academic learning to real-world contexts, and on including compelling topics that appeal to students’ natural curiosity. Chapters have been updated with approximately 500 new citations to reflect advances in the field.

The organization of the book remains the same as the first edition, while chapters have been updated and often expanded with new topics. 'Part I: Foundations' explores the acoustics of sound, the auditory system, and responses to music in the brain. 'Part II: The Perception and Cognition of Music' focuses on how we process pitch, melody, meter, rhythm, and musical structure. 'Part III: Development, Learning, and Performance' describes how musical capacities and skills unfold, beginning before birth and extending to the advanced and expert musician. And finally, 'Part IV: The Meaning and Significance of Music' explores social, emotional, philosophical and cultural dimensions of music and meaning.

This book will be invaluable to undergraduates and postgraduate students in psychology and music, and will appeal to anyone who is interested in the vital and expanding field of psychology of music.

Table of Contents

About the authors Preface to the second edition Notes to instructors Acknowledgments 1. The scope of psychology of music Part I. Foundations 2. The acoustics of music 3. Auditory perception and the neurophysiology of hearing 4. Cognitive neuroscience and the music-language link Part II. The perception and cognition of music 5. Perception of musical pitch and melody 6. Perception of musical time 7. Analysis and cognition of musical structure Part III. Development, learning, and performance 8. Emergence of auditory and music perception 9. Early musical development 10. Practice and musical expertise 11. The psychology of music performance Part IV. The meaning and significance of music 12. The social psychology of music 13. The question of meaning in music 14. The emotional power of music 15. Culture and music. Appendix: The chapters in action. References. Name index. Subject index.

Learn how to create compelling game storylines.

Four experienced narrative designers from different genres of game development have banded together to create this all-inclusive guide on what it's like to work as a writer and narrative designer in the video game industry. From concept to final testing, The Game Narrative Toolbox walks readers through what role a narrative designer plays on a development team and what the requirements are at every stage of development. Drawing on real experiences, authors Tobias Heussner, Toiya Kristen Finley, PhD, Ann Lemay, and Jennifer Brandes Hepler provide invaluable advice for writing compelling player-centered stories and effective dialogue trees to help readers make the switch from writing prose or screenplay to interactive.

Thoroughly revised, theSecond Edition includes updated content reflecting the industry’s latest developments. In addition to revised and updated chapters, this new edition features two additional chapters covering more advanced topics that are applicable to the lessons learned from the original chapters.

Accompanying every chapter are exercises that allow the reader to develop their own documentation, outlines, and game-dialogue samples for use in applying for industry jobs or developing independent projects.

Table of Contents

Chapter 01 What Is Narrative Design?

Chapter 02 The Concept

Chapter 03 Worldbuilding

Chapter 04 Characters

Chapter 05 Story

Chapter 06 Implementation and Production

Chapter 07 Dialogue

Chapter 08 Cutscenes and Cinematics

Chapter 09 Troubleshooting

Chapter 10 Visual Novels

Chapter 11 Storytelling in Open-World Games and Games-as-a-Service

Conclusion

References

"In this not-too-long and easy-to-read book, author Celia Hodent presents a clear overview of the challenges, demands, and rewards of becoming a user experience professional. If this field interests you, there’s no better place to start than with the volume you now hold in your hand."

Alan Cooper, Ancestry Thinker, Software Alchemist, Regenerative Rancher, Author of The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity

The main objective of What UX is Really About: Introducing a Mindset for Great Experiences is to provide a quick introduction to user experience (UX 101) for students, professionals, or simply curious readers who want to understand this trendy yet commonly misunderstood practice better. Readers will learn that UX is much more than a set of techniques, guidelines, and tools. It is a mindset; a philosophy that takes the perspective of the humans that will use a product. It is about solving their problems, offering them a pleasurable experience, and building a win-win, long-lasting relationship between them and the company developing the product. Above all, it is about improving people’s lives with technology. What UX is Really About is informative, concise, and provides readers with a high-level overview of the science, design, and methodologies of UX.

KEY FEATURES:

• The most approachable and concise introduction book about UX.

• Easy to read and aims to popularize the UX mindset while debunking its main misconceptions.

• Small format size makes it easy to carry around.

• Includes content relatable and meaningful to the readers by taking many examples from everyday life with a conversational and light writing style.

• Tackles the psychology, design, research, process, strategy, and ethics behind offering the best experience with products, systems, or services.

• Includes a glossary.

Celia Hodent holds a PhD in psychology, and is a leading expert in the application of cognitive science and psychology to product development, with over 13 years of experience in the development of UX strategy in video game studios, such as Ubisoft, LucasArts, and Epic Games (Fortnite). She currently leads an independent UX consultancy, working with a wide range of international media and enterprise companies to help ensure their products are engaging, successful, and respectful of users. Celia conducts workshops and provides guidance on the topics of game-based UX, playful learning ("gamification"), ethics, implicit biases, and inclusion in tech. Celia is the author of The Gamer’s Brain: How Neuroscience and UX Can Impact Video Game Design and The Psychology of Video Games.

Table of Contents

Chapter 1 What Is UX?

Chapter 2 What UX Is Not

Chapter 3 The Science behind UX

Chapter 4 The Process and Methodologies of UX

Chapter 5 Ethics and the UX Mindset

Chapter 6 Conclusion

The Map is a practical guidebook introducing the basics of research in translation studies for students doing their first major research project in the field. Depending on where they are studying, this may be at advanced undergraduate (BA) or at postgraduate (MA/PHD) level.

The book consists of ten chapters. Chapter 1 offers an overview of 12 research areas in translation studies in order to help students identify a topic and establish some of the current research questions relating to it. Chapter 2 is designed to assist students in planning their research project and covers topics such as refining the initial idea, determining the scope of the project, checking out resources, reading critically, keeping complete bibliographic records, and working with a supervisor. Chapters 3 to 7 provide some of the conceptual and methodological tools needed in this area of research, with detailed discussion of such topics as theoretical models of translation, types of research, asking questions, making claims, formulating hypotheses, establishing relations between variables, and selecting and analyzing data. Chapters 8 and 9 are about presenting one's research, in writing as well as orally. Finally, chapter 10 deals with some of the criteria commonly used in research assessment, especially in the assessment of theses. The authors provide detailed guidance on further reading throughout.

This is an essential reference work for research students and lecturers involved in supervising research projects and degrees.

Table of Contents

Chapter 1: Areas in Translation Research Areas in Translation Research

Chapter 2: From the Initial Idea to the Plan

Chapter 3:Theoretical Models of Translation

Chapter 4: Kinds of Research

Chapter 5: Questions, Claims, Hypotheses

Chapter 6: Relations between Variables

Chapter 7: Selecting and Analyzing Data

Chapter 8: Writing Your Research Report

Chapter 9: Presenting Your Research Orally

Chapter 10: Assessing Your Research

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What do designers do during the activity of ‘designing’? How are creative thinking skills employed? What is design ability and how is it developed? Nigel Cross, one of design’s foremost scholars, explores through observation, analysis and reflection the often enigmatic elements of design thinking. Detailed case studies provide commentary on specific examples of design innovation and development, with interspersed chapters providing research-based overviews of design cognition. This new edition expands on the previous book with more emphasis on teamwork and co-design, and updated and expanded case studies and examples - including the development of a Formula One car and a backpack for mountain biking - as well as a new glossary of key terms. Written for all those wanting to understand more about how good designers work, regardless of discipline.

An Introduction to Numerical Methods: A MATLAB® Approach, Fifth Edition continues to offer readers an accessible and practical introduction to numerical analysis. It presents a wide range of useful and important algorithms for scientific and engineering applications, using MATLAB to illustrate each numerical method with full details of the computed results so that the main steps are easily visualized and interpreted. This edition also includes new chapters on Approximation of Continuous Functions and Dealing with Large Sets of Data.

Features:

Covers the most common numerical methods encountered in science and engineering

Illustrates the methods using MATLAB

Ideal as an undergraduate textbook for numerical analysis

Presents numerous examples and exercises, with selected answers provided at the back of the book

Accompanied by downloadable MATLAB code hosted at https/www.routledge.com/9781032406824

Table of Contents

Chapter 1

Introduction

Chapter 2

Number System and Errors

Chapter 3

Roots of Equations

Chapter 4

System of Linear Equations

Chapter 5

Interpolation

Chapter 6

Interpolation with Spline Functions

Chapter 7

Approximation of Continuous Functions

Chapter 8

Numerical Optimization

Chapter 9

Numerical Differentiation

Chapter 10

Numerical Integration

Chapter 11

Numerical Methods for Linear Integral Equations

Chapter 12

Numerical Methods for Ordinary Differential Equations

Chapter 13

Boundary-Value Problems

Chapter 14

Eigenvalues and Eigenvectors

Chapter 15

Dynamical Systems and Chaos

Chapter 16

Partial Differential Equations

Chapter 17

Dealing with Large Sets of Data

Bibliography and References

Appendix A

Calculus Review

Appendix B

MATLAB Built-in Functions

Appendix C

Text MATLAB Functions

Appendix

D MATLAB GUI

Answers to Selected Exercises

Index