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Books > Business & Economics > Business & management > Sales & marketing > Market research

Knowledge Management for Development - Domains, Strategies and Technologies for Developing Countries (Hardcover, 2014 ed.):... Knowledge Management for Development - Domains, Strategies and Technologies for Developing Countries (Hardcover, 2014 ed.)
Kweku-Muata Osei-Bryson, Gunjan Mansingh, Lila Rao
R3,419 Discovery Miles 34 190 Ships in 12 - 17 working days

A number of developing countries, including small island states have common problems that have affected their development and growth. Knowledge Management (KM) initiatives can be used to address some of these issues, but these developing countries need to understand what is needed to implement them, in order to improve economic conditions. While many of these countries have access to technologies that can be used to assist in knowledge management, relevant and low cost KM initiatives need to be considered in improving their existing KM processes. Sectors critical to the growth of these developing countries include health care, crime management, disaster recovery management, small and medium size enterprise development. Knowledge Management for Development: Domains, Strategies and Technologies for Developing Countries highlights the opportunities in these sectors and provides advice as to how these countries should go about understanding, building and adopting the relevant KM strategies and technologies. This book identifies appropriate technologies which should be considered to increase productivity within the identified sectors in the developing countries and also sectors in where knowledge management initiatives can yield maximum value. It also considers the constraints of these territories, recommending appropriate technologies and strategies for KM initiatives. It provides advice on how these technologies should be adopted in these sectors of developing countries. Investing in these strategies should benefit these countries development and growth.

The Impact of Globalization on International Finance and Accounting - 18th Annual Conference on Finance and Accounting (ACFA)... The Impact of Globalization on International Finance and Accounting - 18th Annual Conference on Finance and Accounting (ACFA) (Hardcover, 1st ed. 2018)
David Prochazka
R4,600 Discovery Miles 46 000 Ships in 10 - 15 working days

This proceedings volume analyzes the impact of globalization on international financial flow as well as harmonized financial reporting. Featuring contributions presented at the 18th Annual Conference on Finance and Accounting held at the University of Economics in Prague, this book examines the economic consequences of the globalized world in the sphere of corporate and public finance, monetary systems, banking, financial reporting and management accounting. The global perspective is accompanied by local specific cases studies, including those from emerging markets. In addition, the combination of micro- and macroeconomic approaches provide insights on the behavior of all relevant stakeholders in the process and the results of dynamic pressures surrounding global capital markets and international investments. This book will serve as a useful resource for scholars and researchers, practitioners and policy makers in the fields of finance, economics and accounting.

I Give You Credit - A Do It Yourself Guide to Credit Repair (Paperback): Carlos Ariel Then I Give You Credit - A Do It Yourself Guide to Credit Repair (Paperback)
Carlos Ariel Then
R572 R469 Discovery Miles 4 690 Save R103 (18%) Ships in 10 - 15 working days
Beyond Global Capitalism (Hardcover, 2015 ed.): Satoshi Fujii Beyond Global Capitalism (Hardcover, 2015 ed.)
Satoshi Fujii
R1,469 Discovery Miles 14 690 Ships in 10 - 15 working days

This book compiles the presentations and discussions from the international symposium "Beyond Global Capitalism" that was held with the contributions of Emmanuel Todd, Ha-Joon Chang, and other scholars in Kyoto, Japan, in 2013. The book is intended make the reader aware that global capitalism, or globalism, has increased its power in recent years, bringing about a variety of harmful effects to the peoples of the world. Drawing upon a variety of academic disciplines including economics, political economic science, economic thought, anthropology, history, and political science, the contributors to this book identify theories and strategies for overcoming the worldwide problems that have been caused by global capitalism. The discussions presented here foster the development of theoretical and practical frameworks for a global economy that moves beyond global capitalism. They also argue for the development of a stable, rich, and resilient economy and society that enhances the well-being of people all over the world in the twenty-first century.

The Global Financial Crisis - Genesis, Policy Response and Road Ahead (Hardcover, 2013 ed.): Satyendra Nayak The Global Financial Crisis - Genesis, Policy Response and Road Ahead (Hardcover, 2013 ed.)
Satyendra Nayak
R2,431 R1,960 Discovery Miles 19 600 Save R471 (19%) Ships in 12 - 17 working days

The Financial Crisis, though originating in the US, is global and comparable with the Great Depression of the 1930s. The book takes both micro and macro view of the crisis. It examines the evolution of the global monetary system and looks at the crisis from a systemic angle. It examines the institutional changes in American capitalism and market mechanisms. The dynamics of the market and its cyclical characters are discussed. It examines the structural changes in the US economy. The role of globalization and international funds flow, their changing character and the growing interdependence among nations have been examined. At the micro level, the book discusses the subprime market and the gaps in the system that created the crisis. It deals with the supervisory structure and growing influence of the derivatives market and the synthetic products that are threatening the financial system. It also analyzes the fundamental changes in the global trading and payments patterns, which are influencing the US balance of payments and the US dollar. The secular changes in the structure of the US economy are impacting the global economy. The work deals with the measures taken to resolve the crisis both in the US and on a global scale. The reforms necessary to avoid the recurrence of the crisis are outlined. The study aims to underline these factors and draw a perspective for the US dollar. It is also proposed to draw a scenario for a more efficient and equitable global monetary system with a role for the US dollar along with a new vehicle for international payments and finance. This would also include the reform of the global economic system and the IMF. The special feature of the book is that it takes a holistic view of the problem. The systemic and macro issues are discussed in addition to its microanalysis.

Research Methods in Luxury Management (Paperback): Michael J.G. Parnwell, Kelly Meng Research Methods in Luxury Management (Paperback)
Michael J.G. Parnwell, Kelly Meng
R1,214 Discovery Miles 12 140 Ships in 12 - 17 working days

• First book that considers research methods within the luxury context. • Each aspect is supported by real-life case studies and examples from international luxury brands. • Pedagogy to aid learning is integrated throughout, including review challenges and problem-solving exercises. • Supplemented by online resources, including chapter-by-chapter PowerPoint slides.

Strategies and Best Practices in Social Innovation - An Institutional Perspective (Hardcover, 1st ed. 2018): Marta Peris-Ortiz,... Strategies and Best Practices in Social Innovation - An Institutional Perspective (Hardcover, 1st ed. 2018)
Marta Peris-Ortiz, Jaime Alonso Gomez, Patricia Marquez
R4,149 Discovery Miles 41 490 Ships in 12 - 17 working days

This book examines the different ways companies can develop and design social innovation. Combining technological and social perspectives, the contributors present emerging research on social innovation from different sectors such as entrepreneurship, education and energy. Collectively, the authors demonstrate the ways in which social innovation can drive sustainability and development in regions around the world. All societies are characterized by their political, economic and social institutions, as well as by how they utilize technology. The social innovations with the highest importance are those which modify existing institutions or create new ones, and based on their magnitude, they can be considered as radical or incremental. For example, when Joseph Chamberlain encouraged workers to organize in order to achieve universal male suffrage in Great Britain in 1885, this was a considered a radical innovation for British society, which in turn changed its political framework. Social innovations may be based on intelligence and commitment, on technology or on social entrepreneurship in its most open forms. In addition, social innovations can be classified into those which correspond to an entire country or region, a field (e.g., education) or a sector (e.g., entrepreneurship, technology, social reform). Featuring contributions on topics such as agro-food, smart cities, higher education, gender equality and sports, this book is ideal for academics, students, scholars, professionals and policy makers in the areas of innovation, entrepreneurship, sustainability and regional development.

Value Creation in International Business - Volume 2: An SME Perspective (Hardcover, 1st ed. 2017): Svetla Marinova, Jorma... Value Creation in International Business - Volume 2: An SME Perspective (Hardcover, 1st ed. 2017)
Svetla Marinova, Jorma Larimo, Niina Nummela
R3,865 R3,426 Discovery Miles 34 260 Save R439 (11%) Ships in 12 - 17 working days

The edited collection brings into focus the meanings, interpretations and the process of value creation in international business. Exploring value creation in the context of emerging and developed economies, Volume 2 takes the perspective of small and medium sized enterprises and examines various approaches to value creation in the process of firm internationalization. Providing theoretical and practical insights, the authors open an intellectual debate into what value is, and how it is created through the internationalization activities of firms. Value Creation in International Business is a pioneering two volume work intended to provoke theoretical and empirical development in International Business research. Moreover, it is intended as a bridge between concepts derived from general business firm-level research agendas such as value creation and business model, and internationalization approaches and activities of firms.

Managing Social Media and Consumerism - The Grapevine Effect in Competitive Markets (Hardcover): Rajagopal Managing Social Media and Consumerism - The Grapevine Effect in Competitive Markets (Hardcover)
Rajagopal
R3,286 Discovery Miles 32 860 Ships in 12 - 17 working days

The social media and spread of communication through various social networks form the communication grapevine. This is an emerging informal channel of business communication and a critical element in building the posture of a firm in a competitive marketplace. The grapevine effect is contributed to by the social media through word-of-mouth that stretches throughout the market irrespective of the various measures taken by firms to build their brand and competitive posture. This volume categorically reviews the theories of communication, best practices in social media and previous research, and analyzes the corporate involvement towards strategic and tactical stewardship in serving customer-centric business requirements. There are many types of grapevines that are developed in various niches which stem from emotion, sensitivity, personality, assumptions, experiences, and social conventions. Through an examination of this functional phenomenon of the grapevines and their effect, and by citing examples of various companies, "Managing Social Media and Consumerism" discusses the best ways to define a social media plan.

Exhibit Marketing and Trade Show Intelligence - Successful Boothmanship and Booth Design (Hardcover, 2013 ed.): Klaus Solberg... Exhibit Marketing and Trade Show Intelligence - Successful Boothmanship and Booth Design (Hardcover, 2013 ed.)
Klaus Solberg Soeilen
R2,456 Discovery Miles 24 560 Ships in 12 - 17 working days

"Exhibition organizers and venue managers must have a thorough knowledge of their customers and they must be very close to the industries they serve. We must react rapidly to their changing needs and even be ahead of the curve in providing the tools and services which they ll need to successfully meet their business objectives. This book, Exhibit Marketing and Trade Show Intelligence, will assist all those in the exhibition industry to stay on top of trends and changes as we work to improve our customer s ROI and at the same time strengthen our own bottom line."

Paul Woodward

Managing Director

UFI, the Global Association of the Exhibition Industry

"The Exhibit and Event industry has been rapidly expanding over the past several years and offers many global opportunities for a fascinating and rewarding career. Exhibit Marketing & Trade Show Intelligence provides those interested in a career in Exhibit and Event Management a solid foundation on how to become a valuable asset to any organization."

Jim Wurm, Executive Director

Exhibit & Event Marketers Association (E2MA)

"Dr. Klaus Solberg Soilen's book is a vital handbook for all marketers who work with exhibitions as a marketing tool. The book provides clear and extremely useful recommendations for actions before, under and after the exhibition has taken place."

Svend Hollensen, author of "Global Marketing"(Pearson) and Associate Professor of International Marketing at the University of Southern Denmark.

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The Emerging High-Tech Consumer - A Market Profile and Marketing Strategy Implications (Hardcover): Allan Reddy The Emerging High-Tech Consumer - A Market Profile and Marketing Strategy Implications (Hardcover)
Allan Reddy
R2,673 Discovery Miles 26 730 Ships in 10 - 15 working days

Who are the consumers of high-tech goods and services, and what will their needs and preferences be as we move into the next century? Allan Reddy and his team of marketing researchers and professionals lay out the essentials of a high-tech consumer profile, then dig into the implications this holds for developing successful marketing strategies. They synthesize the important current research and its findings, and by taking a multi-specialist approach to their subject, they bring a variety of interlocking and essential viewpoints to bear on it. A must read for professional marketers and their academic colleagues, and a useful overview for high-tech industry strategists and planners.

Reddy divides the book into eleven chapters and three appendices. Essays introduce the major ideas about the high-tech consumer and look at this consumer in business-to-business marketing. Other chapters look at the Telecommunications Act, the Internet, the importance of quality in high-tech goods, the measurement of high-tech innovators, the global consumer, and distribution considerations. The last chapter presents conclusions and implications for marketers, while the appendices look at research techniques, Internet marketing, and just-in-time retailing. The book has substantive references and author and subject indexes.

Energy Law and Regulation in Brazil (Hardcover, 1st ed. 2018): Jose Augusto Fontoura Costa, Marilda Rosado de Sa Ribeiro, Ely... Energy Law and Regulation in Brazil (Hardcover, 1st ed. 2018)
Jose Augusto Fontoura Costa, Marilda Rosado de Sa Ribeiro, Ely Caetano Xavier Junior, Vivian Daniele Rocha Gabriel
R2,340 Discovery Miles 23 400 Ships in 10 - 15 working days

The book presents contributions from Brazilian experts on the regulation of different energy sources. Focusing on describing and discussing the fundamental issues related to the legal regulation of each of the sources that compose Brazil's energy matrix, it also analyzes economic and strategic aspects and identifies the main current problems related to the exploration for and production of each energy source. The book offers a clear and detailed overview of energy law and regulation for policymakers, foreign investors and legal professionals dealing with energy projects in Brazil.

Empirical Studies on Economics of Innovation, Public Economics and Management - Proceedings of the 18th Eurasia Business and... Empirical Studies on Economics of Innovation, Public Economics and Management - Proceedings of the 18th Eurasia Business and Economics Society Conference (Hardcover, 1st ed. 2017)
Mehmet Huseyin Bilgin, Hakan Danis, Ender Demir, Ugur Can
R6,184 R4,771 Discovery Miles 47 710 Save R1,413 (23%) Ships in 12 - 17 working days

This volume presents selected papers from the 18th Eurasia Business and Economics Society (EBES) Conference, with major emphasis placed on highlighting the latest research developments in the economics of innovation, public economics, and management. The articles in the volume also address more specialized topics such as luxury fashion, weather derivatives, health management, islamic bonds, and life satisfaction, among others. The majority of the articles focus on phenomena observed in the Middle East and North Africa (MENA) region and South Asia, representing a unique contribution to understanding contemporary research challenges from a different perspective.

Managing in Recovering Markets (Hardcover, 2015 ed.): S. Chatterjee, N.P. Singh, D. P. Goyal, Narain Gupta Managing in Recovering Markets (Hardcover, 2015 ed.)
S. Chatterjee, N.P. Singh, D. P. Goyal, Narain Gupta
R4,897 R3,612 Discovery Miles 36 120 Save R1,285 (26%) Ships in 12 - 17 working days

The changing dynamics of business worldwide have led organizations to look beyond traditional managerial practices while at the same time attempting to retain their core competitive advantages. This development has called upon academicians and practitioners alike to reassess the different aspects of business management such as macroeconomic variables, the nature of the market, the changing features of the workplace, the new work ethos, and/or employer-employee exchanges. In this context, the book provides essential insights on industry innovations, academic advances and policy movements with regard to recovering markets in India and around the globe. The individual papers highlight potential avenues that could allow industry to better understand and respond to the global crisis. The book collects research papers presented at the Global Conference on Managing in Recovering Markets (GCMRM), held in March 2014. Seven international and 120 national business schools and management universities were represented at the conference, the first in a series of 13 planned under the GCMRM agenda for 2014 17. The book includes more than 30 research papers chosen from a pool of 118 presented at the conference, all of which have undergone a rigorous blind review process."

415 Action-Packed Neighbourhood Marketing Tips (Paperback, 2nd ed): Basil O'Hagan 415 Action-Packed Neighbourhood Marketing Tips (Paperback, 2nd ed)
Basil O'Hagan
R209 Discovery Miles 2 090 Ships in 4 - 8 working days

A must-read for all South African retailers and small businesses! Attract customers! Make sales! Boost profits! All in your own neighbourhood.

Basil O’Hagan’s popular business text, the definitive neighbourhood marketing handbook, is bursting with tips to take your retail business to the next level. It features practical tips that are simple to grasp, easily browsable and relevant to the SA market.

No-Fail Retail - Merchandising Techniques for Stores (Hardcover): Regina Blessa No-Fail Retail - Merchandising Techniques for Stores (Hardcover)
Regina Blessa
R920 R757 Discovery Miles 7 570 Save R163 (18%) Ships in 10 - 15 working days
Multidisciplinary Perspectives on Media Fandom (Hardcover): Robert Andrew Dunn Multidisciplinary Perspectives on Media Fandom (Hardcover)
Robert Andrew Dunn
R5,628 Discovery Miles 56 280 Ships in 12 - 17 working days

Leisure time today is driven by fandom from sports fans to comic collectors, gamers, and cosplayers. Fandom has developed into a self-identifying social construct researchers are still attempting to understand. While some fandoms such as cosplayers are still developing, other fandoms, for instance the secondary sports fan, have been completely ignored. Fandom is an important facet in today's society with such enthusiasm and support shaping not only the fan but also society at large. Multidisciplinary Perspectives on Media Fandom is a pivotal reference source that provides vital research that reviews some of the most exigent facets of today's fandom and highlights understudied cultures of fandom as well as emerging intricacies of established fandom. While promoting topics such as esports, influencer culture, and marketing trends, this publication explores both qualitative and quantitative approaches as well as the methods of social science and critical perspectives. This book is ideally designed for marketers, media strategists, brand managers, consumer behavior analysts, researchers, academics, and students.

Business Analytics - Data Science for Business Problems (Hardcover, 1st ed. 2021): Walter R Paczkowski Business Analytics - Data Science for Business Problems (Hardcover, 1st ed. 2021)
Walter R Paczkowski
R3,323 Discovery Miles 33 230 Ships in 12 - 17 working days

This book focuses on three core knowledge requirements for effective and thorough data analysis for solving business problems. These are a foundational understanding of: 1. statistical, econometric, and machine learning techniques; 2. data handling capabilities; 3. at least one programming language. Practical in orientation, the volume offers illustrative case studies throughout and examples using Python in the context of Jupyter notebooks. Covered topics include demand measurement and forecasting, predictive modeling, pricing analytics, customer satisfaction assessment, market and advertising research, and new product development and research. This volume will be useful to business data analysts, data scientists, and market research professionals, as well as aspiring practitioners in business data analytics. It can also be used in colleges and universities offering courses and certifications in business data analytics, data science, and market research.

Cost-Effective Marketing Research - A Guide for Marketing Managers (Hardcover): Eric J. Soares Cost-Effective Marketing Research - A Guide for Marketing Managers (Hardcover)
Eric J. Soares
R2,397 Discovery Miles 23 970 Ships in 10 - 15 working days

This book is a practical guide to market research methods and practices written for marketing professionals who need to conduct research on a budget. It emphasizes techniques that offer the quickest, least expensive way to get needed information. The author presents material not usually covered by other marketing research texts, including criteria regarding the use of requests for proposal; guidelines for selecting consultants, outside agencies, and statistical software; and practical tips on presenting research findings correctly and persuasively. "Business Information Alert"

Written especially for marketing professionals who need to conduct research on a budget, this book is a practical, efficient guide to market research methods and practices. Based on the author's own experience as a marketing consultant, president of a small manufacturing company, and academic researcher, Cost-Effective Marketing Research emphasizes techniques that offer the quickest, least expensive way to get needed information. In addition, the author presents a wealth of material not found in other marketing research texts, including criteria regarding the use of requests for proposal (RFPs); guidelines for selecting consultants, outside agencies, and statistical software; and practical tips on presenting research findings correctly and persuasively.

Organized into eight highly readable chapters, the book begins by exploring the role of research in the decision-making process. Subsequent chapters address the utility and pitfalls of using secondary data and syndicated research; how to conduct effective surveys, the proper use of depth interviews and focus group techniques; ethnography and quantitative observations of behavior; experimentation; and ways of editing, analyzing, and interpreting data. In the final chapter, Soares describes how to translate research findings into usable input for rational decisions, how to put together a top notch research report, and how to prepare for oral presentation of research findings. Finally, he addresses the critical issues of business competition and marketing research ethics.

Reshaping the Economic Cooperation Pattern of the Belt and Road Initiative (Hardcover, 1st ed. 2021): Jinping Zhao Reshaping the Economic Cooperation Pattern of the Belt and Road Initiative (Hardcover, 1st ed. 2021)
Jinping Zhao
R3,286 Discovery Miles 32 860 Ships in 10 - 15 working days

This book focuses on the important theme of economic cooperation along the Belt and Road. Starting from an analysis of current situation, the book defines the cooperation direction and specific tasks for extensive fields and goes on to provide a systematic analysis of the cooperation mechanism, trade, investment, infrastructure construction, energy and industry park cooperation along the Belt and Road. Using in-depth research on the situation, opportunities and challenges in pushing forward the economic cooperation along the Belt and Road, the author puts forward policy suggestions on the way forward.

Ernest Dichter and Motivation Research - New Perspectives on the Making of Post-war Consumer Culture (Hardcover, New): S.... Ernest Dichter and Motivation Research - New Perspectives on the Making of Post-war Consumer Culture (Hardcover, New)
S. Schwarzkopf, R. Gries
R2,800 Discovery Miles 28 000 Ships in 10 - 15 working days

"Contextualizing Ernest Dichter within modern consumer culture and the rise of psychological approaches to post-war consumption in Europe and the US, this book argues that 1950s motivation research gives a unique vantage point from which to address questions of the transatlantic transfer of the cultures and institutions of consumption and marketing"--

Russia and the European Union - Development and Perspectives (Hardcover, 1st ed. 2017): Elena G. Popkova Russia and the European Union - Development and Perspectives (Hardcover, 1st ed. 2017)
Elena G. Popkova
R5,174 R4,888 Discovery Miles 48 880 Save R286 (6%) Ships in 12 - 17 working days

This book focuses on the economic and political relationships between Russia and Europe, which are currently characterized by the existence and escalation of contradictions. On the one hand, the common history and geographical proximity of Russia and Europe have naturally produced a close interdependence; on the other, current global political affairs and opposing positions continue to hinder the development of common economic relationships in Russia and Europe. This contributed volume describes integration processes in Russia and Europe to illustrate best practice examples and demonstrates how both parties have increasingly come to understand the importance of international cooperation, highlighting economic, legal, philosophical, political and sociological aspects.

Capacity Building in Developing and Emerging Countries - From Mindset Transformation to Promoting Entrepreneurship and Diaspora... Capacity Building in Developing and Emerging Countries - From Mindset Transformation to Promoting Entrepreneurship and Diaspora Involvement (Hardcover, 1st ed. 2019)
Elie Chrysostome
R4,508 Discovery Miles 45 080 Ships in 10 - 15 working days

This book explores new perspectives on how to improve the chances of success regarding capacity building in developing and emerging countries. Drawing on lessons learned in the course of six decades of capacity building research and practice, it identifies the required conditions for the success of capacity building efforts, and suggests that a radical change in mindset has become a critical aspect in developing countries. In addition, the book discusses capacity building in connection with entrepreneurship (especially female entrepreneurship), transnational diaspora remittances, and combating corruption, which it considers to be essential drivers of sustainable development in developing and emerging countries. The book's contributing authors represent the leading minds in capacity building research and practice, and include researchers from prestigious universities in North America, Europe and Africa, as well as international development experts from institutions such as the International Monetary Fund (IMF), the World Bank, African Development Bank, and African Capacity Building Foundation. All authors have considerable expertise regarding capacity building issues, and represent 26 emerging and developing countries in Africa, Asia, the Middle East, Caribbean Islands, North America and Europe.

Sustainability in Fashion - A Cradle to Upcycle Approach (Hardcover, 1st ed. 2017): Claudia E. Henninger, Panayiota J.... Sustainability in Fashion - A Cradle to Upcycle Approach (Hardcover, 1st ed. 2017)
Claudia E. Henninger, Panayiota J. Alevizou, Helen Goworek, Daniella Ryding
R4,588 Discovery Miles 45 880 Ships in 12 - 17 working days

This book provides a critical insight into sustainability and fashion in a retailing and marketing context. Examining a truly global industry, Sustainability in Fashion offers international application with a view to contextualising important developments within the industry. Contributors use their diverse backgrounds and expertise to provide a contemporary approach in examining key theoretical concepts, constructs and developments. Topics include consumer behaviour, communications, circular economy and supply chain management. The individual chapters focus on sustainability and provide a range of fashion sector examples from high street to luxury apparel.

Sustainable Entrepreneurship - The Role of Collaboration in the Global Economy (Hardcover, 1st ed. 2019): Vanessa Ratten, Paul... Sustainable Entrepreneurship - The Role of Collaboration in the Global Economy (Hardcover, 1st ed. 2019)
Vanessa Ratten, Paul Jones, Vitor Braga, Carla Susana Marques
R3,937 Discovery Miles 39 370 Ships in 12 - 17 working days

Sustainable entrepreneurship focuses on how the environment is embedded within business practices. This book examines collaboration strategies and initiatives for sustainable entrepreneurs with a wide variety of partners, and demonstrates how they can be used to increase overall performance and achieve global competitiveness. Based on the latest empirical evidence from emerging economies, the book's respective chapters address sustainability issues in connection with knowledge creation and learning, outsourcing, and the roles of universities, consultants, and the public sector.

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