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Books > Business & Economics > Business & management > Sales & marketing > Market research

The Essentials of Marketing Research (Hardcover, 3rd edition): Lawrence Silver, Robert E. Stevens, Bruce Wrenn, David L Loudon The Essentials of Marketing Research (Hardcover, 3rd edition)
Lawrence Silver, Robert E. Stevens, Bruce Wrenn, David L Loudon
R4,818 Discovery Miles 48 180 Ships in 12 - 17 working days

Identifying and assessing the ways in which changes in the marketing mix affect consumer behavior is key to a successful marketing strategy. The Essentials of Marketing Research guides the student in designing, conducting and interpreting marketing research. This comprehensive textbook covers the full range of topics, including: Secondary research and data mining Internet marketing research Qualitative and exploratory research Statistical analysis Marketing research ethics With learning objectives at the beginning of each chapter, a host of cases and a comprehensive companion website, this book offers a range of tools to help students develop and test their research and analytical skills.

Contemporary Consumer Culture Theory (Paperback): John F. Sherry, Eileen M. Fischer Contemporary Consumer Culture Theory (Paperback)
John F. Sherry, Eileen M. Fischer
R1,268 Discovery Miles 12 680 Ships in 12 - 17 working days

Contemporary Consumer Culture Theory contains original research essays written by the premier thought leaders of the discipline from around the world that reflect the maturation of the field Customer Culture Theory over the last decade. The volume seeks to help break down the silos that have arisen in disciplines seeking to understand consumer culture, and speed both the diffusion of ideas and possibility of collaboration across frontiers. Contemporary Consumer Culture Theory begins with a re-evaluation of some of the fundamental notions of consumer behaviour, such as self and other, branding and pricing, and individual vs. communal agency then continuing with a reconsideration of role configurations as they affect consumption, examining in particular the ramifications of familial, gender, ethnic and national aspects of consumers' lived experiences. The book move on to a reappraisal of the state of the field, examining the rhetoric of inquiry, the reflexive history and critique of the discipline, the prospect of redirecting the effort of inquiry to practical and humanitarian ends, the neglected wellsprings of our intellectual heritage, and the ideological underpinnings of the evolving construction of the concept of the brand. Contemporary Consumer Culture Theory is a reflective assessment, in theoretical, empirical and evocative keys, of the state of the field of consumer culture theory and an indication of the scholarly directions in which the discipline is evolving providing reflection upon a rapidly expanding discipline and altered consumption-scapes by some of its prime movers.

Customer Centricity - Focus on the Right Customers for Strategic Advantage (Hardcover): Peter Fader Customer Centricity - Focus on the Right Customers for Strategic Advantage (Hardcover)
Peter Fader
R1,199 Discovery Miles 11 990 Ships in 12 - 17 working days

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out. Starbucks is one of many companies that has successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer Centricity. Fader advocates that in the world of customer centricity, there are good customers ... and then there is pretty much everybody else. In a new preface and afterword to Customer Centricity, Fader reflects on how the landscape has changed over nearly a decade since he first proposed that businesses radically rethink how they relate to customers. Using examples from Starbucks, Nordstrom, and more, Fader provides insights to help you understand: Why customer centricity is the new model for success in today's data-driven environment. How the ideas of brand equity and customer asset value help us understand what kinds of companies naturally lend themselves to the customer-centric model and which ones don't; Why the traditional models for determining the value of individual customers are flawed; How executives can use customer lifetime value (CLV) and other customer-centric data to make smarter decisions about their companies; How the well-intended idea of customer relationship management (CRM) lost its way-and how your company can properly put CRM to use; How customer centricity will help you realign your performance metrics, product development, customer relationship management and organization to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.ALSO AVAILABLE: Once Fader convinces you of the value of customer centricity in this book, The Customer Centricity Playbook, with Sarah Toms, will show you where to get started to bring it to the forefront of your organization. THE WHARTON EXECUTIVE ESSENTIALS SERIES The Wharton Executive Essentials series from Wharton School Press brings the ideas of the Wharton School's thought leaders to you wherever you are. Inspired by Wharton's Executive Education program, each book is authored by globally renowned faculty and filled with real-life business examples and actionable advice. Wharton Executive Essentials guides offer a quick-reading, penetrating, and comprehensive summary of the knowledge leaders need to excel in today's competitive business environment and capture tomorrow's opportunities.

Retail Futures - The Good, the Bad and the Ugly of the Digital Transformation (Hardcover): Eleonora Pantano Retail Futures - The Good, the Bad and the Ugly of the Digital Transformation (Hardcover)
Eleonora Pantano
R2,709 Discovery Miles 27 090 Ships in 12 - 17 working days

Retail Futures presents a comprehensive collection of new theory, original empirical evidence, and applied case studies synthesizing the emerging contributions in innovation and technology management for the retailing sector. Eleonora Pantano presents readers with an accessible and wide ranging collection of chapters aimed at clearly identifying the challenges retailers have to face in response to innovative new practices, while suggesting how the sector can respond to the technological developments. The book analyses theories, frameworks and guidelines for successfully managing innovation in retailing, empirical research on retailers and consumer behavior when facing innovation in retail settings, ethical considerations and privacy issues, and case studies of retailers and innovation. Retail Futures is primarily aimed at academic researchers studying retailing (including internet and e- retailing), as well as upper level students who want to understand this phenomenon. In addition, the book is useful for practitioners who are experiencing the dramatic effects of new and smart technologies on their retail strategies. This work provides a strong collection of theories, empirical evidence, and case study applications synthesizing the emerging studies on the innovation and technology management for retailing in an accessible way.

The Gen Z Frequency - How Brands Tune In and Build Credibility (Hardcover): Gregg L. Witt, Derek E. Baird The Gen Z Frequency - How Brands Tune In and Build Credibility (Hardcover)
Gregg L. Witt, Derek E. Baird
R2,069 Discovery Miles 20 690 Ships in 10 - 15 working days

Generation Z has enormous spending power yet is one of the most challenging cohorts to reach. Ensure your brand stays tuned-in to the demographic's impatience, confidence and evolving trends. Generation Z is projected to be the largest consumer demographic in history, driving a forecast from the HRC Retail Advisory of 40% of all US consumer spending, and another 40% of all consumers in the US, Europe and BRIC by 2020 (Brazil, Russia, India, China), according to other sources. Embodying an unrelenting relationship with information and mobile technology from a young age, Generation Z's ecosystem is infinitely more complex and varied than any generation before, which can be daunting for any marketer trying to keep up. The Gen Z Frequency offers a comprehensive guide for any brand or organization trying to reach this demographic, covering fundamental truths, content creation, engagement strategies and tactics such as social media, experiential, emerging technologies, and much more. It is woven with fascinating case studies and real-world stories from the trenches, plus key insights from leading youth brands and Gen Z themselves. Whether you are new to marketing or a seasoned expert, The Gen Z Frequency is the ultimate resource for tuning in to Generation Z.

Mastering Market Analytics - Business Metrics - Practice and Application (Paperback): Robert Kozielski Mastering Market Analytics - Business Metrics - Practice and Application (Paperback)
Robert Kozielski
R1,417 Discovery Miles 14 170 Ships in 12 - 17 working days

In Mastering Market Analytics, Robert Kozielski presents various measurement systems and marketing metrics, along with common mistakes made by organizations and managers in the process of measuring business activities, and illustrates how to avoid these mistakes. The new turbulent business environment has resulted in the decrease in effectiveness and efficiency of marketing activities, resulting in 50% of campaigns in social media remaining unnoticed by the public in 2016 alone. Response rates on emailing campaigns have dropped, one dollar invested in TV advertising generates only .32 cents of return, which all leaves the question of whether these activities are still effective in the contemporary world. What does effective marketing actually mean and which areas can be measured while assessing organizational effectiveness? Do sales and marketing benefit only the company or do they also generate value for customers? With over twenty years of experience in world markets, Kozielski takes lessons and case studies from Eastern Europe to delve into 76 indicators, divided into four groups: sales, distribution, marketing communication, and ecommerce and social media, exploring from both the strategic and operational points of view. Linking applicable descriptions of the metrics with systems of measurement for these marketing activities and results, Kozielski's work is of interest to marketing scholars and MBA students.

Choice-Based Conjoint Analysis - Models and Designs (Hardcover, New): Damaraju Raghavarao, James B. Wiley, Pallavi Chitturi Choice-Based Conjoint Analysis - Models and Designs (Hardcover, New)
Damaraju Raghavarao, James B. Wiley, Pallavi Chitturi
R4,645 Discovery Miles 46 450 Ships in 12 - 17 working days

Conjoint analysis (CA) and discrete choice experimentation (DCE) are tools used in marketing, economics, transportation, health, tourism, and other areas to develop and modify products, services, policies, and programs, specifically ones that can be described in terms of attributes. A specific combination of attributes is called a concept profile. Building on the authors? significant work in the field, Choice-Based Conjoint Analysis: Models and Designs explores the design of experiment (DOE) issues that occur when constructing concept profiles and shows how to modify commonly used designs for solving DCE and CA problems. The authors provide historical and statistical background and discuss the concepts and inference.

The book covers designs appropriate for four classes of DOE problems: (1) attributes in CA and DCE studies are often ordered; (2) studies increasingly are computer-assisted; (3) choice is often influenced by competition; and (4) constraints may exist on attribute levels. Discussion begins with commonly used "generic" designs. The text then presents designs that avoid "dominated" or "dominating" profiles that may occur with ordered attributes and explores the use of orthogonal polynomials to describe relationships between ordered attribute levels and preference. Computer administration entails limited "screen real estate" for presenting concept profiles. The book covers approaches for subsetting attributes and/or levels to "fit" profiles into available "screen real estate." It then discusses strategies for sequential experimentation. Choice also is influenced by the availability of competing alternatives. The book uses availability and cross-effects designs to illustrate the design and analysis of portfolios and shows the relationship between availability effects and interaction effects in analysis of variance models. The last chapter highlights approaches to experimental design in which constraints are imposed on the levels of attributes. These designs provide the means to untangle the pricing and formulation problems in CA and DCE.

Qualitative Marketing Research - Understanding Consumer Behaviour (Hardcover): Dominika Maison Qualitative Marketing Research - Understanding Consumer Behaviour (Hardcover)
Dominika Maison
R5,386 Discovery Miles 53 860 Ships in 12 - 17 working days

This is a perfect guide to understanding the core principles of qualitative marketing research. It presents qualitative marketing research in the broader context of marketing and managerial decisions, consumer psychology and contemporary knowledge about unconscious and automatic processes. Different types of qualitative marketing research methods are examined, from the classic focus group interview (FGI) and individual in-depth interview (IDI), to more cutting-edge methods such as ethnography or bulletin boards, which enable marketing researchers to discover and understand real consumer motivations, needs, values, and attitudes. With numerous international case studies, including PepsiCo, Unilever, Danone, Nestle, Aviva and Citibank, the book is uniquely practical in its approach. It is vital reading for advanced undergraduate and postgraduate students of marketing research, consumer behaviour and consumer psychology.

The Connected Customer - The Changing Nature of Consumer and Business Markets (Hardcover): Stefan H.K. Wuyts, Marnik G. Dekimpe... The Connected Customer - The Changing Nature of Consumer and Business Markets (Hardcover)
Stefan H.K. Wuyts, Marnik G. Dekimpe Ph.D., Els Gijsbrechts, F.G.M.(Rik) Pieters
R3,938 Discovery Miles 39 380 Ships in 12 - 17 working days

In today's connected consumer environment, customers are better informed and harder to please, but they also leave a more visible evidence trail in the form of improved databases and customer information. Consumers are increasingly interconnected through various sorts of social networks, a trend that is facilitated by recent advances in electronic media and telecommunication (i.e., MySpace, Facebook, Twitter and Cyworld). Consumers are also increasingly connected with brands and seek to play a more participative role in their relationship with companies, stimulating companies to reconsider how to connect with consumers.

This book consists of a collection of chapters by thought-leaders in the field of marketing and beyond that deals with the rich facets of connectivity. This edited volume is a great source of research ideas and fresh theory building for academics and students in marketing and related fields who wish to understand this exciting field. It will be a source of inspiration for practitioners who are eager to take up the challenge and adapt their marketing strategies to the changing nature of consumer and business markets.

The Handbook of Online and Social Media Research -  Tools and Techniques for Market Researchers (Hardcover): R. Poynter The Handbook of Online and Social Media Research - Tools and Techniques for Market Researchers (Hardcover)
R. Poynter
R1,371 Discovery Miles 13 710 Ships in 12 - 17 working days

Drawing together the new techniques available to the market researcher into a single reference, "The Handbook of Online and Social Media Research" explores how these innovations are being used by the leaders in the field. This groundbreaking reference examines why traditional research is broken, both in theory and practice, and includes chapters on online research communities, community panels, blog mining, social networks, mobile research, e-ethnography, predictive markets, and DIY research.

""This handbook fills a significant learning gap for the market research profession" "and Ray Poynter has once again proven that he is a guiding light. The practical and" "pragmatic advice contained within these pages will be relevant to new students of" "research, young researchers and experienced researchers that want to understand" "the basics of online and social media research. Ray's views on 'how to be better" "with people' and 'how to maximise response rates' are vital clues that are likely to" "shape the future of market and social research.""
Peter Harris, National President, Australian Market and Social Research Society (AMSRS).

""It's hard to imagine anyone better suited to covering the rapidly changing world of" "online research than Ray Poynter. In this book he shows us why." "Whether you are new to online or a veteran interested in broadening your" "understanding of the full range of techniques--quant and qual--this book is for you.""
Reg Baker, President and Chief Operating Officer, Market Strategies International

""Finally, a comprehensive handbook for practitioners, clients, suppliers and students" "that includes best practices, clear explanations, advice and cautionary warnings." "This should be the research benchmark for online research for some time. Poynter" "proves he is the online market research guru.""
Cam Davis, Ph.D., former Dean and current instructor of the online market research course for the Canadian Marketing Research and Intelligence Association

""Ray Poynter's comprehensive, authoritative, easy to read, and knowledgeable" "handbook has come to our rescue ... it is a must read for anyone who needs to" "engage with customers or stakeholders in a creative, immediate and flexible way" "that makes maximum use of all the exciting, new technology now open to us. Market researchers need to know this stuff" "now. I can guarantee that anyone who buys the" "book will find it a compelling read: they will be constantly turning to the next page in" "order to find yet another nugget of insight from Ray's tour de force.""
Dr David Smith, Director, DVL Smith Ltd; Professor, University of Hertfordshire, Business School

Neuromarketing in India - Understanding the Indian Consumer (Hardcover): Tanusree Dutta, Manas Kumar Mandal Neuromarketing in India - Understanding the Indian Consumer (Hardcover)
Tanusree Dutta, Manas Kumar Mandal
R1,639 Discovery Miles 16 390 Ships in 12 - 17 working days

How to understand human behaviour has been a very intriguing question to medicine, computer science, economics, psychology and finance. Each discipline has been trying to study and predict human behaviour through surveys, laboratory-based experiments, questionnaires, interviews, statistics, focus groups; the list is endless. The lack of precision in the existing techniques to predict human behaviour has motivated researchers to move beyond the traditional and search for new and improved techniques. Neuroscience has stepped in to fill this gap. It is based on the assumption that human behaviour is a complex process which has a neural basis and the locus of this process is the higher centre of the brain. Both conscious and unconscious processing of stimulus in the brain is responsible for generating behaviour. So if we could develop a deeper understanding of how the brain functions to generate behaviour, we would be more confident in our understanding and prediction of consumer behaviour. The use of neuroscientific techniques, like functional Magnetic Resonance Imaging (fMRI), Electroencephalography (EEG), Evoked Response Potential (ERP), and sensors to measure changes in one's physiological state, to understand the mind of the consumer has just begun, and professionals in the field see a huge opportunity for neuromarketing in India. In the domain of neuromarketing, one important question relates to the distinction between Indian and other global consumers of commercial products. Are we different from consumers across the globe? The answer is probably 'yes'. This is documented by the fact that we find a distinct change in the marketing strategy of companies; the methods to influence Indian consumers are different from those adopted in other countries. This gives rise to the question: what makes us different? The next logical question that arises, assuming that we are different or similar, is can we quantify it? Answering why, what and how we are different marks the beginning of the book, followed by issues related to the ethicality of using such techniques to promote marketing, risk analysis in case of failure and future directions in neuromarketing. The book intends to address each of these issues so that a comprehensive reading in the subject matter would help academicians to decipher consumer behaviour and build theory for possible principles of application in the market.

Product Innovation Toolbox - A Field Guide to Consumer Understanding and Research, Second Edition (Hardcover): K Lopetcharat Product Innovation Toolbox - A Field Guide to Consumer Understanding and Research, Second Edition (Hardcover)
K Lopetcharat
R4,375 Discovery Miles 43 750 Ships in 12 - 17 working days

PRODUCT INNOVATION TOOLBOX Discover how to implement consumer-centric innovation to help create new product development in this latest edition In recent years, behavioral approaches, social media listening, and other new techniques and technologies--digital techniques, augmented intelligence, machine learning, and advanced biometrics, among others--have been foregrounded in innovation research. A focus on the evolving fields of data science and neuroscience is a driving force for both researchers and the people they study. These digital and mobile technologies have enabled researchers to augment listening, observing and categorizing methods, and to adapt new techniques in attempting to better understand consumers. On the other hand, digitized mobile societies, spurred by faster and cheaper internet access, emphasize an interconnectedness that drastically alters human behaviors and creates borderless influences. Even so, the tenets and approaches to insightful deep learning for consumers and other actors, from discovery through to the launch of successful products, remains an intrinsic part of assessing the market. Product Innovation Toolbox brings together key thought leaders and seasoned consumer researchers from corporate R&D, academia, and marketing research companies to share their experiences, advanced consumer research tools and practical tips for successful and sustainable product innovation. By offering these leading-edge tools and insights, the book ensures consumer-centric innovation by linking strategy and a designed approach. The new edition focuses on the integration and connection of all data--both structured and unstructured for deep learning and activation, rather than a differentiated qualitative--quantitative approach, reflecting the shifting relationships involved in the latest developments in the field. The second edition of Product Innovation Toolbox also includes: Revised material for more than 70% of the manual, with 11 new and extensively updated chapters New tools sections on digital technologies to create novel ways to stimulate and elicit insights from participants, such as Virtual Reality (VR) and Digital Augmentation Upgraded versions of tools in each updated section, with fresh examples New case studies created using the tools from the previous edition, including cases regarding cross-continental marketplaces and cross-cultural societies An emphasis on tools with global applications Product Innovation Toolbox is an essential resource for product developers, marketers, and technologists.

Inside Information - Making Sense of Marketing Data (Hardcover): D. V. L. Smith Inside Information - Making Sense of Marketing Data (Hardcover)
D. V. L. Smith
R1,273 Discovery Miles 12 730 Ships in 12 - 17 working days

The twenty-first century has brought with it an inundation of information with which business has to grapple. For those who have to make sense of information on a day-to-day basis, a new set of information skills and competencies, a new set of habits are required to handle the new world of multi-source data.

In this book help is at hand. It is full of practical guidance on how to effectively process and action modern marketing and business information to maximum competitive advantage. The authors provide a step-by-step practical approach to the holistic analysis of information and data, complete with tools and checklists.

For 'knowledge workers' who have to make sense of new sources of business information for effective marketing decision-making, this book provides:

  • the 'craft skills' to scan, gut and action information
  • the tools to effectively apply qualitative and quantitative marketing information to the decision-making process
If you use market research data to make commercial decisions, this book will show you:
  • how better to understand what qualitative research is telling you
  • what questions to ask about surveys in order to get the most robust evidence
  • what you need to know about commissioning new research

    For market research practitioners who supply data, this book will also be invaluable. It defines, for the first time, the holistic data analysis process in a way that will generate debate within the industry on how to best advance these methods and approaches.

  • Doing Anthropology in Consumer Research (Paperback): Patricia L. Sunderland, Rita M. Denny Doing Anthropology in Consumer Research (Paperback)
    Patricia L. Sunderland, Rita M. Denny
    R1,221 Discovery Miles 12 210 Ships in 12 - 17 working days

    Doing Anthropology in Consumer Research is the essential guide to the theory and practice of conducting ethnographic research in consumer environments. Patricia Sunderland and Rita Denny argue that, while the recent explosion in the use of "ethnography" in the corporate world has provided unprecedented opportunities for anthropologists and other qualitative researchers, this popularization too often results in shallow understandings of culture, divorcing ethnography it from its foundations. In response, they reframe the field by re-attaching ethnography to theoretically robust and methodologically rigorous cultural analysis. The engrossing text draws on decades of the authors' own eclectic research-from coffee in Bangkok and boredom in New Zealand to computing in the United States-using methodologies from focus groups and rapid appraisal to semiotics and visual ethnography. Five provocative forewords by leaders in consumer research further push the boundaries of the field and challenge the boundaries of academic and applied work. In addition to reorienting the field for academics and practitioners, this book is an ideal text for students, who are increasingly likely to both study and work in corporate environments.

    Marketing in a Digital World (Hardcover): Aric Rindfleisch, Alan J. Malter Marketing in a Digital World (Hardcover)
    Aric Rindfleisch, Alan J. Malter
    R2,754 Discovery Miles 27 540 Ships in 12 - 17 working days

    Marketing in a Digital World focuses on how the digital revolution has affected the science and practice of marketing. Consisting of nine essays authored by some of the world's leading marketing scholars, this volume of Review of Marketing Research is forward-looking and illuminating. The book considers the nature and consequences of a number of important new digital technologies and practices, including human-machine communication, software, mobile marketing, online reviews, big data, 3D printing and a wide range of other digital innovations. Many of these technological developments were completely unanticipated and as such the transformation is still unfolding. Therefore, whilst consumers have largely embraced and actively co-create many of these new innovations, there are also growing concerns about privacy and other adverse effects of digital technology. Each essay provides a thoughtful examination of this rapidly shifting landscape and offers a set of bold ideas regarding its future impact on the foundations of marketing and consumption. The volume is essential reading for both scholars and managers seeking fresh insights into marketing and offers a number of exciting new concepts, propositions and predictions about marketing in the digital world.

    Consumer Culture Theory (Hardcover): Domen Bajde, Dannie Kjeldgaard, Russell W. Belk Consumer Culture Theory (Hardcover)
    Domen Bajde, Dannie Kjeldgaard, Russell W. Belk
    R2,763 Discovery Miles 27 630 Ships in 12 - 17 working days

    The twentieth volume of Research in Consumer Behavior presents twelve chapters, selected from the best papers submitted at the 13th annual Consumer Culture Theory Conference held in Denmark in June 2018. Aligned with the conference's thematic emphasis on storytelling, the contributors' research stories open the eyes and minds of readers to thought-provoking ideas, theories, and contexts. This book will allow researchers and graduate students working in the area of consumer research and marketing to explore three narrative lines that were prevalent during the conference: 'Objects and their doings', 'Glocalization', and 'Constituting Markets'. The volume concludes with an awarded paper by Brown, who takes a critical look at the quality of storytelling in the CCT tradition and helps us learn from the great storytellers of the past.

    Mastering Market Analytics - Business Metrics - Practice and Application (Hardcover): Robert Kozielski Mastering Market Analytics - Business Metrics - Practice and Application (Hardcover)
    Robert Kozielski
    R3,034 Discovery Miles 30 340 Ships in 12 - 17 working days

    In Mastering Market Analytics, Robert Kozielski presents various measurement systems and marketing metrics, along with common mistakes made by organizations and managers in the process of measuring business activities, and illustrates how to avoid these mistakes. The new turbulent business environment has resulted in the decrease in effectiveness and efficiency of marketing activities, resulting in 50% of campaigns in social media remaining unnoticed by the public in 2016 alone. Response rates on emailing campaigns have dropped, one dollar invested in TV advertising generates only .32 cents of return, which all leaves the question of whether these activities are still effective in the contemporary world. What does effective marketing actually mean and which areas can be measured while assessing organizational effectiveness? Do sales and marketing benefit only the company or do they also generate value for customers? With over twenty years of experience in world markets, Kozielski takes lessons and case studies from Eastern Europe to delve into 76 indicators, divided into four groups: sales, distribution, marketing communication, and ecommerce and social media, exploring from both the strategic and operational points of view. Linking applicable descriptions of the metrics with systems of measurement for these marketing activities and results, Kozielski's work is of interest to marketing scholars and MBA students.

    Online Consumer Psychology - Understanding and Influencing Consumer Behavior in the Virtual World (Hardcover, New): Curtis P.... Online Consumer Psychology - Understanding and Influencing Consumer Behavior in the Virtual World (Hardcover, New)
    Curtis P. Haugtvedt, Karen A. Machleit, Richard Yalch
    R5,139 Discovery Miles 51 390 Ships in 12 - 17 working days

    Online Consumer Psychology addresses many of the issues created by the Internet and goes beyond the topic of advertising and the Web to include topics such as customization, site design, word of mouth processes, and the study of consumer decision making while online. The theories and research methods help provide greater insight into the processes underlying consumer behavior in online environments. Broken into six sections, this book: focuses on community and looks at the Internet's ability to bring like-minded individuals from around the world into one forum; examines issues related to advertising, specifically click-through rates and advertising content placed within gaming online and wireless networks; provides readers with reasons why consumers customize products and the benefits of customization; discusses the psychological effects of site design; asks the question of whether the Internet empowers consumers to make better decisions; and discusses research tools that can be used online.

    The Next Billion Users - Digital Life Beyond the West (Hardcover): Payal Arora The Next Billion Users - Digital Life Beyond the West (Hardcover)
    Payal Arora
    R989 R772 Discovery Miles 7 720 Save R217 (22%) Ships in 12 - 17 working days

    A digital anthropologist examines the online lives of millions of people in China, India, Brazil, and across the Middle East-home to most of the world's internet users-and discovers that what they are doing is not what we imagine. New-media pundits obsess over online privacy and security, cyberbullying, and revenge porn, but do these things really matter in most of the world? The Next Billion Users reveals that many assumptions about internet use in developing countries are wrong. After immersing herself in factory towns, slums, townships, and favelas, Payal Arora assesses real patterns of internet usage in India, China, South Africa, Brazil, and the Middle East. She finds Himalayan teens growing closer by sharing a single computer with common passwords and profiles. In China's gaming factories, the line between work and leisure disappears. In Riyadh, a group of young women organizes a YouTube fashion show. Why do citizens of states with strict surveillance policies appear to care so little about their digital privacy? Why do Brazilians eschew geo-tagging on social media? What drives young Indians to friend "foreign" strangers on Facebook and give "missed calls" to people? The Next Billion Users answers these questions and many more. Through extensive fieldwork, Arora demonstrates that the global poor are far from virtuous utilitarians who mainly go online to study, find jobs, and obtain health information. She reveals habits of use bound to intrigue everyone from casual internet users to developers of global digital platforms to organizations seeking to reach the next billion internet users.

    Globalization and Development - Economic and Socio-Cultural Perspectives from Emerging Markets (Hardcover, 1st ed. 2019):... Globalization and Development - Economic and Socio-Cultural Perspectives from Emerging Markets (Hardcover, 1st ed. 2019)
    Nezameddin Faghih
    R3,938 Discovery Miles 39 380 Ships in 12 - 17 working days

    This book presents economic and socio-cultural perspectives on globalization from emerging markets. It explores the links between globalization and development, and reveals the dynamics, strengths and weaknesses, trends in and implications of globalization in emerging market economies. Gathering papers by leading experts in the field, it shares essential insights into the history and status quo of globalization processes and structures; identifies the opportunities provided by and risks posed by globalization; and sheds light on the way to global peace. The topics addressed range from globalization development within the Group of Twenty (G20), populist events such as "Brexit" as a form of historical irony, and a zeitgeist analysis of the globalization spirit; to the evolution of higher education and public administrative systems under the weight of globalization; not to mention emerging topics such as the informal economy and new rules for fleecing the South in the newly globalized trade system.

    Foundations of Marketing Thought - The Influence of the German Historical School (Paperback): D. G. Brian Jones, Mark Tadajewski Foundations of Marketing Thought - The Influence of the German Historical School (Paperback)
    D. G. Brian Jones, Mark Tadajewski
    R1,268 Discovery Miles 12 680 Ships in 12 - 17 working days

    The study and teaching of marketing as a university subject is generally understood to have originated in America during the early 20th century emerging as an applied branch of economics. This book tells a different story describing the influence of the German Historical School on institutional economists and economic historians who pioneered the study of marketing in America and Britain during the late 19th and early 20th centuries. Drawing from archival materials at the University of Wisconsin, Harvard Business School, and the University of Birmingham, this book documents the early intellectual genealogy of marketing science and traces the ideas that early American and British economists borrowed from German scholars to study and teach marketing. Early marketing scholars both in America and Britain openly credited the German School, and its ideology based on social welfare and distributive justice was a strong motivation for many institutional economists who studied marketing in America, predating the modern macro-marketing school by many decades. Challenging many traditional beliefs, this book provides an authoritative new narrative of the origins of marketing thought. It will be of great interest to educators, scholars and advanced students with an interest in marketing theory and history, and in the history of economic thought.

    Bottom of the Pyramid Marketing - Making, Shaping and Developing BOP Markets (Hardcover): Ramendra Singh Bottom of the Pyramid Marketing - Making, Shaping and Developing BOP Markets (Hardcover)
    Ramendra Singh
    R2,676 Discovery Miles 26 760 Ships in 12 - 17 working days

    Scholars have only recently begun to pay attention to Bottom of the Pyramid (BOP) marketing, and interest is growing on the subject amongst both marketing academics and practitioners. Organizations including HUL, P&G, Godrej, Nestle and Cavin Kare, amongst many others, have started to seriously market their products and services to poor consumers. However, as both academic and practitioner focus on BOP evolves, it is clear that marketing practitioners lag behind the research output in this area. Bottom of the Pyramid Marketing: Making, Shaping and Developing BOP Markets is written to provide much needed attention to this new and growing research area. It will fulfill a gap in the market by expanding the current avenues of academic research, as well as providing a key insight into the area which is sure to be the next growth engine for organizations as they begin to think about marketing to poor consumers. Aimed primarily at marketing practitioners and scholars, this book will prove useful to organizations looking for deeper insights on how they can successfully position their products and services to poor consumers, as well as how they can purchase or source products and services from poor producers.

    Think like a Brand, Not a Bank - 5 Practical Strategies to Unlock Innovation, Connect with Customers, and Grow (Paperback):... Think like a Brand, Not a Bank - 5 Practical Strategies to Unlock Innovation, Connect with Customers, and Grow (Paperback)
    Allison Netzer, Liz High
    R394 R327 Discovery Miles 3 270 Save R67 (17%) Ships in 10 - 15 working days
    Psychological Foundations of Marketing - The Keys to Consumer Behavior (Hardcover, 2nd edition): Allan J. Kimmel, Allan Kimmel Psychological Foundations of Marketing - The Keys to Consumer Behavior (Hardcover, 2nd edition)
    Allan J. Kimmel, Allan Kimmel
    R4,094 Discovery Miles 40 940 Ships in 12 - 17 working days

    This is the only textbook to provide an applied, critical introduction to the role of psychology in marketing, branding and consumer behavior. Ideally suited for both students and professionals, the new edition is a complete primer on how psychology informs and explains marketing strategies, and how consumers respond to them. The book provides comprehensive coverage of: Motivation: the human needs at the root of many consumer behaviors and marketing decisions. Perception: the nature of perceptual selection, attention, and organization and how they relate to the evolving marketing landscape. Decision making: how and under what circumstances it is possible to predict consumer choices, attitudes, and persuasion. Personality and lifestyle: how insight into consumer personality can be used to formulate marketing plans. Social behavior: the powerful role of social influence on consumption. Now featuring case studies throughout to highlight how psychological research can be applied in the marketplace, and insightful analysis of the role of digital media and new technologies, this award-winning textbook is required reading for anyone interested in this fascinating and evolving subject.

    Ethics and Morality in Consumption - Interdisciplinary Perspectives (Paperback): Deirdre Shaw, Michal Carrington, Andreas... Ethics and Morality in Consumption - Interdisciplinary Perspectives (Paperback)
    Deirdre Shaw, Michal Carrington, Andreas Chatzidakis
    R1,394 Discovery Miles 13 940 Ships in 12 - 17 working days

    Ethical consumerism is on the rise. No longer bound to the counter-cultural fringes, ethical concerns and practices are reaching into the mainstream of society and being adopted by everyday consumers - from considering carbon miles to purchasing free-range eggs to making renewable energy choices. The wide reach and magnitude of ethical issues in society across individual and collective consumption has given rise to a series of important questions that are inspiring scholars from a range of disciplinary areas. These differing disciplinary lenses, however, tend to be contained in separate streams of research literature that are developing in parallel and in relative isolation. Ethics in Morality and Consumption takes an interdisciplinary perspective to provide multiple vantage points in creating a more holistic and integrated view of ethics in consumption. In this sense, interdisciplinary presupposes the consideration of multiple and distinct disciplines, which in this book are considered in delineated chapters. In addition, the Editors make an editorial contribution in the final chapter of the book by combining these separate disciplinary perspectives to develop a nascent interdisciplinary perspective that integrates these perspectives and presents platforms for further research.

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