The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!

Space is the last title in a series of activity books which is a collection of texts for children which contains playing activities aimed to encourage the development of the main cognitive skills following the Montessori method and its most typical topics. The contents follow a progressive complexity to challenge the children to complete various tasks with great results all by themselves. My first book about Space. Using the Montessori concept of nesting elements where smaller elements are contained in progressively bigger ones, the child can see the logical sequence from the Earth to the Space Exploration. A lot of stickers, at the end, will make the activities even more interactive!

An engaging look at the global impact of robots and robotics, discovering how robot helpers move, sense and make decisions in the service of humans. Fearsome robots are sometimes shown in sci-fi movies attacking Earth, but in real life, robots are actually helping to save the planet. Service robots are put to work helping people in all sorts of locations, from hospitals and care homes to factories and restaurants. Among other amazing feats, robot helpers can produce one complete motor car every 30 seconds, prepare 300 pizzas an hour and reply to questions in 15 languages. In this book, aimed at children aged 8+, readers can meet these robot helpers and many more, then try a quick quiz to find out how much they have learned. Books in the series: Eco-Robots Robot Explorers Robot Helpers Super-smart Robots

ClearRevise is all about making your revision easy. At the end of the course, doing practice papers is useful - but an exam tutor can make a big difference.This book helps provide support from both angles and will really help you to ace the exam.The first section is your exam tutor. It shows you example questions with model answers. Just like a tutor, it gives you exam tips and lets you know what the examiner is looking for. Secondly, you are then given similar questions from the same topic for you to have a go at, applying your knowledge and tips. With over 400 marks in this section and all the answers provided you'll easily revise the topics as you go. Lastly, there are two complete exam papers written in the same style as the live OCR papers to try. They're exactly the same length and marks as the real exam, providing a realistic experience and a great opportunity to show how much you've progressed.

Fundamental and FUN first coding concepts for kids, and the great thing is: it's unplugged! What's a Variable? ... a story-time adventure! is a fun tale that leads children through the idea of variables in everyday life, and the super-important concept of debugging errors in their code. Flex and Type, the super-powered robots who star in this story, learn these fundamentals of coding as they write a flexible-and-fun story at the library called All About Me! In the First Steps in Coding series, children are encouraged to become super coders with the help of various colourful and friendly robots, who are all going on awesome adventures. Children as young as 3-5 years old learn code through unplugged stories with bright and cheerful illustrations. Interactive elements throughout each book encourage hands-on engagement from children, and each story finishes with a creative activity to cement their coding learning. A parent, carer and teacher's guide at the back of each book makes this a great resource for home school and classroom learning. Titles in the series include: What's an Algorithm? ... a splash park adventure! What's Branching? ... a birthday adventure! What's Decomposition? ... a rock-and-roll adventure! What's a Loop? ... a tree house adventure! What's Sequencing? ... a school-day adventure! What's a Variable? ... a story-time adventure!

This book is part of Reading Champion, a series carefully linked to book bands to encourage independent reading skills, developed with UCL Institute of Education (IOE) Robots on the Farm is a non-fiction text reporting on how robots are used in farming. The simple sentence structure offers readers the opportunity for an independent reading experience with the support of the illustrations. Reading Champion offers independent reading books for children to practise and reinforce their developing reading skills. This early non-fiction text is accompanied by engaging artwork and a reading activity. Each book has been carefully graded so that it can be matched to a child's reading ability, encouraging reading for pleasure.

A fun, lively and stylish look at the world through the questions of children! Children have so many questions about the world and this book looks at the world of buildings, asking and answering questions to build knowledge on technology and science. So Many Questions is a series of books for inquisitive children. Following the curiosity of different characters, each book is filled with questions (and answers) to prompt thinking and build knowledge around each topic covered. Included is a set of copiable game cards to encourage memory skills, further the learning and for fun!

Explore how volcanoes are formed and what causes an eruption in this engaging and fascinating nonfiction reader. Featuring bright, vivid photos, explanatory diagrams, informational text, and stimulating facts, this fascinating title engages readers in the scientific and natural causes behind volcanoes and their eruptions.

Consolidate coding skills and knowledge with engaging practice books for ages 7-11 containing easy-to-follow activities and projects, supported by accompanying teacher's notes. - Save time with 12 step-by-step activities per book across a range of applications, covering key requirements of the computing curriculum. - Embed and practice coding skills with creative activities and manageable pupil led projects suitable for use as standalone practice books, or to consolidate knowledge from Switched on Computing. - Stretch and challenge more able pupils with open ended activities - Teach lessons of the highest quality whatever your expertise with comprehensive teacher's notes. Book 4 for ages 10-11 covers MakeCode, App Inventor and Python.

A fascinating pop-up journey into the hidden world of insects, spiders, and other creepy-crawlies.
Larger-than-life bugs spring from the pages, peek out from behind flaps, and hide under tabs, inviting young entomologists to marvel at the mind-boggling variety of arthropod life. What reader can resist a chance to look inside a cockroach's body to see how it works or open a wasps' nest to see what's inside? Useful information (why does the world need bees?) and scientific trivia (which beetles are strongest and fastest?) pack every page, while exquisite art and dramatic pop-ups bring the world of bugs to teeming life.

Science fiction meets science fact in this fully illustrated hilarious book from one of the UK and Ireland's best-loved comedians. Genuinely qualified space expert, Dara O Briain, is here with all the answers to help you sort your science fiction from your science fact. Includes: * how life begins in the first place * how Earth was created * whether aliens might exist elsewhere in the Solar System * the search for other planets like our own * how we could possibly ever get there and . . . * would we really meet aliens? Alongside this runs the hilarious, but not very true story of Clara and her cat, Sputnik, who will join you on the journey of the book to help take you from novice alien-hunter to bona-fide space expert, with a brilliant final twist! So, is there anybody out there? NO. (Well, maybe.) And do aliens really exist? Probably. (Possibly.) As presenter of STARGAZING LIVE, MOCK THE WEEK and ROBOT WARS, Dara O Briain is one of the UK and Ireland's best-loved comedians and TV stars.

Produced as a result of workshops held at Johnson Matthey (extraction of platinum group metals), Raychem (smart materials) and Chemoxy International (biodiesel), this book presents useful material in the form of teacher's notes and photocopiable worksheets. It will be useful at pre- and post-16 level.

This picture book teaches young readers that simple tools are everywhere, making their lives easier. Featuring vivid images and simple, repetitive words and phrases, students will be eager to learn about simple tools. This title correlates to Next Generation Science Standards with a focus on engineering.

The landmark new novel from Ross Welford, one of the fastest-growing and most critically acclaimed middle grade authors in the UK, this funny, moving and brilliant sixth book cements his position as the most exciting storyteller around for readers of 10+. When eleven-year-old Malky and his younger brother Seb become the owners of a "Dreaminator", they are thrust into worlds beyond their wildest imagination. From tree-top flights and Spanish galleons, to thrilling battles and sporting greatness - it seems like nothing is out of reach when you can share a dream with someone else. But... impossible dreams come with incredible risks, and when Seb won't wake up and is taken to hospital in a coma, Malky is forced to leave reality behind and undertake a final, terrifying journey to the stone-age to wake his brother...

'Never mind the kids, I've had an education from reading this book! ... Recommended for any budding scientists, eco-warriors or fans of weird facts' Rachel Riley, TV presenter and mathematician 'The best way to get out of being bored is discovering something new. The great thing about this book is it whizzes you off to a world of facts you had never heard of. Result: not being bored. Result!' Michael Rosen, Children's poet and author 'Every page bursting with fantastic facts you never thought you needed to know. Indispensable, planet-saving, fact-tastic fun for all the family!' Dallas Campbell, BBC Science presenter In this new book, TV science expert Dr Emily Grossman answers incredible and important questions about our natural world. You'll find out silly things like why some animals do square-shaped poos and which direction a dog is likely to face while weeing, but you'll also learn what climate change and wildlife loss are actually doing to our planet and what YOU can do to help. Covering a diverse range of key science topics, from human biology and animals and plants to the weather and space, Dr Emily shows readers why Earth is so weird and wonderfully great. Did you know there's a planet in our solar system where it actually rains diamonds? Imagine that! If you lived there, you'd always be picking them out of your hair, your pockets and probably your pants! Dr Emily also tackles Earth's BIGGEST problem: climate change. Through clear, sensitive explanations, you'll find out what is actually happening to our Earth and what this means for both humans and wildlife - and what we can all do to help! Written by TV science expert, STEM ambassador and advocate for women in science Dr Emily Grossman, this book will make your eyebrows rise, your jaw drop and your world WHIZZ! It will also give you hope about our future and how we can ALL make a difference. 'I love this book! It's funny, accessible and quirky and has exactly the right balance of questions and information to light the flame of scientific inquiry in young minds. A must-read for all budding young scientists' Lucy Hawking, Children's science author 'Since we got this book, all my kids want to talk about is diamond rain, tuna fish eyeballs and how to save the planet ... thank goodness Emily has written down the answers to their insatiably curious questions in a single handy and hilarious volume' Helen Arney, Science presenter, comedian and author Emily Grossman's first book Brain-fizzing Facts: Awesome Science Questions Answered was shortlisted for the Teach Primary Book Awards 2020.

Learning centers are a motivating way for students to practice important skills. The activities in Take It to Your Seat Science Centers reinforce science skills with full-color centers that contain directions, task cards, and record forms. 16 topics include identifying living and nonliving things; comparing and sorting by physical attributes; plant and animal life cycles; where food comes from; weather; solid and liquid forms; identifying sun, Earth, & moon; and much more.

Illustrated revision and practice.Absolute clarity is the aim with a new generation of IGCSE Computer Science revision guide. This clear study guide has been expertly compiled and edited by successful former teachers of Computer Science, highly experienced examiners and a good dollop of scientific research into what makes revision most effective and more accessible. Past examinations question are essential to good preparation, improving understanding and confidence. This guide has combined revision with tips and more practice questions than you could shake a stick at. All the essential ingredients for getting a grade you can be really proud of. Each specification topic has been referenced and distilled into the key points to make in an examination for top marks. Questions on all topics assessing knowledge, application and analysis are all specifically and carefully devised throughout this book. This book is suitable for the 0478 9-1 IGCSE, the 0984 A*-G IGCSE and the 2210 O Level for examination in 2023 onwards. Hundreds of marks worth of examination style questions Answers provided for all questions within the books Illustrated topics to improve memory and recall Specification references for every topic Examination tips and techniques Free Python solutions pack

Explore the history and physical details of our planet--including the atmospheric layers, the plates underground, and the solar system--in this engaging nonfiction reader that introduces early elementary readers to scientific ideas and concepts. Featuring bright images, supportive charts and diagrams, and lively text, children will be intrigued from cover to cover!

Platinum natural sciences and technology Grade 5 provides superior CAPS coverage and has been approved by the Department of Basic Education. What makes the Platinum natural sciences and technology Grade 5-6 course unique? Special skills focus pages are provided to develop a new skill or to revise a prior skill. Key concepts boxes summarises the unit in just a few sentences making it easier for learners to recall what's important. The Programme of assessment is built in throughout each term of the learner's book, exactly where you need them for ease of use. Revision sections include summary activities, language activities and revision activities giving your learners many chances to revise content and concepts.