"Business architecture" is a concept for optimizing corporate boundaries aimed at realizing targeted business models and corporate system design involving stakeholders. To optimize the corporate boundaries, companies must partially and/or wholly optimize the individual management elements s (strategy, organization, technology, operation, and leadership) comprising the corporate system that has achieved congruence with its environment. The type of management concerned with optimizing these corporate boundaries and the corporate systems that consist of individual management elements is referred to in this book as "boundary management." The concept of "boundaries congruence" inside and outside the corporate system, and the formation of an optimal architecture concerned with environmental change and with management elements such as strategy, organization, technology, operation, and leadership are key to implementing dynamic strategic management. This book presents the concept of "business architecture" and optimizing processes as a corporate system based on multiple corporate case studies (Sony, NTT-DATA, NTT-DoCoMo, Toyota, Honda, Omron, Takara, Recruit, First Retailing, Panasonic, and Canon).

As organizations seek to reduce costs, there has been a growth in service sector offshoring and outsourcing, notably to developing countries. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment that exist in the growing number of business process outsourcing/IT-enabled services' workplaces in developing countries.
 
The authors Ghosheh and Messenger address this by examining and providing an historical context of the development of the industry, with case study analysis in four countries where the industry is large or growing, and give policy advice from employers to policy makers on how the growth of 'good quality' jobs can be ensured as these industries grow and mature around the world.

The rapid pace of technological change and globalization of products, competition and services have conspired to place a new premium on innovation for firms across the world. Although many variables influence creativity and innovation, the effective leadership of creative teams has proved especially important. This timely Handbook presents the state of the art for what leaders must do to lead creative teams and how they should do it. Handbook of Research on Leadership and Creativity is divided into three major sections. The first section on leadership functions identifies key activities that must be executed by leaders if creative efforts are to prove successful. The next section explains creative leadership using available theoretical models, examining the effects of leader behaviors on follower creativity. The final section investigates specific domains where organizations seek creativity. It covers the creative domains of research and development as well as military and academia, which have not traditionally been viewed as domains where creative leadership is critical. This comprehensive Handbook makes a significant contribution to the literature on creativity and innovation and will be welcomed as an accessible yet authoritative text by students, teachers and researchers alike. Contributors: S. Acar, R. Bathurst, L. Bennich-Bjoerkman, A. Carmeli, S. Connelly, D. De Paoli, D.C. Derrick, T.L. Friedrich, S. Hemlin, C. Higgs, S.T. Hunter, S.G. Isaksen, K.S. Jaussi, B.S. Jayne, R.K. Kazanjian, J. Kratzer, G.S. Ligon, J.B. Lovelace, M. Mance, S.E. Markham, T. McIntosh, I. Michelfelder, T.J. Mulhearn, B.H. Neely, C.L.K. Olsson, G. Puccio, R. Reiter-Palmon, A. Ropo, K. Rosing, R.P. Royston, J.B. Schmidt, L.M. Steele, J.P. Stephens, E.M. Todd, D. van Knippenberg, L.L. Watts, J. Witt Smith, S. Zaccaro, M. Zhong

Traditionally, company experts and outside collaborators innovate by developing the knowledge map. Success or failure of incremental innovation hinges on this path. The Role of Creative Ignorance suggests the knowledge map should be abandoned and replaced with a new methodology, that of creative ignorance. With over 30 years of experience in international economics and entrepreneurship, Piero Formica explores the concept of creative ignorance in combination with path creation and its disruptive effect on entrepreneurship. Using narrative examples of innovators and companies worldwide, he introduces the characteristics of successful path creators that overstep the boundaries set by knowledge maps to open up new, unprecedented routes and connect them each other. In doing so, path creators reveal latent, unexpressed needs of consumers and drive innovation forward.

Organizational Behavior provides the information you want, when you want it. Reflecting the most recent research and events within the field of OB, the 19th Edition continues its hallmark focus on clear writing, cutting-edge content, and intuitive pedagogy. There's a reason why Robbins's textbooks have educated millions of students and have been translated into 20 languages: because of a commitment to provide engaging, cutting-edge material that helps you understand and connect with this important field of study. This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed.

Companies that have survived the perils of startup face an entirely new and different set of challenges as the firm prospers and grows. For owners, executives, managers, and employees alike, the evolution of an enterprise from entrepreneurship to maturity is aruduous and requires a talent for managing constant change, both in the marketplace and in the company itself. Setting your company on a trajectory of profitable growth-and getting past that crucial break-even point-requires fundamentally different strategies, skills, and techniques from what worked in startup mode. Any forewarning puts entrepreneurial leaders ahead in coping with the obstacles over the next hill. Leading Your Business to the Next Level provides that forewarning and offers practical management approaches that will make the growth journey less hazardous and more rewarding. Drawing from the authors' combined 70+ years of experience working in and consulting to high-growth organizations, the book provides a toolkit for navigating the transition from the chaos, intensity, and informality of the startup to the relative order of the more established firm. Through illustrative case examples and interactive elements, including checklists and diagnostics, they demonstrate how mastery of six core disciplines is the key to achieving and sustaining profitable growth: * enhancing customer loyalty; * dynamic planning and budgeting; * executing the business plan; * maximizing leadership effectiveness; * changing the emphasis from sales/revenue to margin/profit; * positioning human resource management as a strategic asset. In an environment where over 50% of small businesses fail in the first year and 95% within five years, Leading Your Businesss to the Next Level will help you and your organization make the critical transition from startup to mature and growing business. Illustrative case examples and many interactive elements, including diagnostic assessments, the book provides a toolkit for navigating such challenges as: setting the right pace for growth extending product and service lines shifting from sales and revenue generation to margins and profits reinforcing customer loyalty making the transition from informal to more process-oriented management practices

Usually, a country brand is not focused, resulting in unsuccessful place branding. It is possible to successfully raise your national identity to the level of an attractive brand. Building a country brand is an investment, with strong positive returns. This book will guide you along the path to building a successful brand.

For businesses large and small, investment in digital technologies is now a priority essential for success. Digitizing Government provides practical advice for understanding and implementing digital transformation to increase business value and improve client engagement, and features case studies from the private and public sectors.

"This stimulating collection tackles the question that is uppermost in most of humanity's minds and hearts right now. The novel debating approach that is taken generates a rich understanding of the range of ways in which bad leadership is created, manifested and most importantly, remedied." - Professor Brad Jackson, Waikato Management School, The University of Waikato, New Zealand "In the midst of a world full of incompetent and incoherent leaders this book is exactly what we need: a veritable cornucopia of critical leadership studies." - Keith Grint, Professor Emeritus, Warwick Business School, UK "While we like to have leaders who guide, looking at the present state of the world, there are far too many leaders who misguide. It makes this anthology on bad leadership more than timely. The various contributors, taking many different perspectives, highlight the ways leaders can go astray. In these very difficult times, this book will be a must read for anybody interested in this subject." - Manfred F. R. Kets de Vries, Clinical Professor of Leadership "Debating Bad Leadership, edited by Anders OErtenblad, is a book for this time! The rise of populism and the emergence of so-called 'strong' leaders in many countries have created a social, political, and economic climate that begs for closer examination of the origins, characteristics, and forms of, especially, bad leadership. Taking as its starting-point the question of why there are so many bad leaders in the corporate world, the impressive collection of chapters compiled in Debating Bad Leadership canvasses a comprehensive array of issues ranging from toxic, psychopathic, leadership and ethical failure to issues of poor selection, ill-considered recruitment, leader (in)competence, conflicted or weak followership, to the very concept of leadership itself. In debating these fundamental issues, this book illuminates and educates, and offers some remedies, both theoretically and practically. Debating Bad Leadership challenges scholars, students and practitioners of leadership to continue this fundamental discussion, for the benefit of us all." - Gabriele Lakomski Professor Emeritus, Melbourne Centre for the Study of Higher Education, University of Melbourne, Australia. In this book, leadership experts explore why there are so many bad leaders, and suggest remedies for how the current situation could be improved. Some of the experts suggest that reasons for why bad leaders are so common are searched for in people: more specifically leaders-to-become, acting leaders or followers. Others suggest that reasons are to be found in the leadership role (or expectations on those having such role), in the lack of support for leaders, or in beliefs about leadership. On the backdrop of their suggested explanations as to why there are so many bad leaders, the experts suggest remedies that could be taken to decrease the number of bad leaders as well as their negative impact. The very presumption that this book rests upon also gets its fair share of critique, by some of the experts. Anders OErtenblad is Professor of Working Life Science at the University of Agder, Norway. He is the editing founder of the book series Palgrave Debates in Business and Management.

Building Corporate IQ - Moving the Energy Business from Smart to Genius gives a clear outline of organizational intelligence and provides a framework for practitioners of good leadership. The synthesis starts with an overview of the fundamental skills and competencies mastered by leaders and team members in organizations. Building Corporate IQ - Moving the Energy Business from Smart to Genius also includes a corporate IQ test that is designed to help leaders gain insight into how their organization can stay at the competitive frontier. Illustrated with case studies from the energy sector, Building Corporate IQ - Moving the Energy Business from Smart to Genius explains the guiding principles of organizational learning, with the goal of developing better organizational intelligence. It is intended as an indispensable guide for managers at all levels to help them meet and recognize new challenges in the corporate innovation process. For the third millennium, with the increase in depersonalized electronic communication, business leaders, especially in the energy industry, must quickly develop organizational intelligence in their organizations to survive. This book sets out the modus operandi. (Crispian McCredie, former Managing Director and Publisher, The Petroleum Economist). MBA graduates and seasoned professionals will find this executive guide a powerful reference during their careers. (Ken Graham, former Head Global Leadership Development, Shell).

This is a very timely book! Public procurement for innovation has become a prominent tool of demand-side innovation policy in recent years. A better understanding of the underlying assumptions and intentions, as well as the opportunities of this bundle of instruments and their limitations, is highly relevant for both innovation policy analysts, students and practitioners. The book presents the latest knowledge and insights of world-leading experts in the field of public procurement for innovation.' - Stefan Kuhlmann, University of Twente, the Netherlands, President of the European Forum for Studies of Policies for Research and InnovationPublic procurement for innovation (PPI) is a demand-side innovation policy instrument. It occurs when a public organization places an order for the fulfillment of certain functions or needs, which cannot be met at that moment or within a reasonable period of time through a new or improved product. Providing evidence of the benefits to public and private actors from selective use of this policy instrument, this book illustrates the requirements and constraints for its operationalization. It significantly improves our knowledge of the key determinants of effective public procurement, aiming to promote innovative capabilities in the supplying sectors and beyond. It also provides case studies and conceptual contributions that help extend the frontier of our understanding in areas where there are still significant knowledge gaps. Scholars interested in the study of innovation policies and practitioners involved in the design, implementation and evaluation of PPI will benefit from this state-of-the-art exploration. Contributors: Y. Caloghirou, J. Edler, C. Edquist, A.T. Furtado, L. Georghiou, Y. Li, J. Nauta, P. Panaghiotopoulos, A. Protogerou, C. Garcia Ribeiro, J. Rigby, M. Rolfstam, L. Tsipouri, E. Uyarra, V. Valovirta, H. van Meerveld, N.S. Vonortas, G. Whyles, J. Yeow, J.M. Zabala-Iturriagagoitia

This first volume in The Palgrave Series on Global Sustainability addresses the pressing need to align business practices with the requirements of a sustainable world. The book's authors address new models for conducting business, the implications of undertaking new approaches to business practice, and the ways businesses are transforming and being transformed by their environments.

There can be no growth in a business without change. Learning how to cope with change and capitalize on new developments is pivotal to organizational growth. Enterprise Resiliency in the Continuum of Change: Emerging Research and Opportunities is a critical reference source that discusses the components of business-related change and how organizational leaders can progress their company through such alterations rather than fail during turbulent times. Highlighting important topics such as enterprise schemata, change triggers, company resiliency, and intervention theories, this scholarly publication is designed for business owners, enterprise leaders, professionals, and researchers interested in learning more about how to make an organization resilient during times of change.

'CRM Systems in Industrial Companies' contributes new knowledge on customer relationship management (CRM) in the field of industrial marketing. Based on an in-depth case study, this book highlights the complexity and challenges in the development, implementation and use of CRM. The volume proposes an alternative conceptualization of CRM: relying on the industrial marketing and purchasing (IMP) perspective, CRM becomes a socio-technical 'resource' which needs to be connected to the other resources before it can create effects on customer relationships.

This book argues that ethical leadership without a theological foundation is lacking a firm foundation. It begins with a critical assessment of ethical leadership as a leadership theory, showing how ethics and theology became separated, creating the space for ethical leadership outside of theology. Nevertheless, the author argues that ethical leadership without a biblical basis is weak, though one need not be religious to embrace the leadership principles of biblical theology. Unfolding Christology, anthropology, eschatology, and contextualized leadership as four key aspects of biblical theology for ethical leadership, this book will appeal to those studying leadership, business, innovation, and entrepreneurship.

This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

In many ways, the process of innovation is a constant social dance, where the best dancers thrive by adapting new steps with multiple partners. The systematic and continuous generation of value in any innovation system relies on collaboration between different groups, who must overcome multiple, often competing agendas and needs to work together fruitfully over the long term. Featuring contributions from leading researchers, business leaders, and policymakers representing North America, Europe, India, Africa, and Australasia, this volume investigates different combinations of collaborative arrangements among innovation actors, many of which are changing conventional expectations of institutional relationships. Collectively, the authors demonstrate that no particular combination has emerged as the most dominant, or even resilient, model of innovation. Several authors expand on our understanding of the triple helix model, with both academics and practitioners looking to the quadruple helix (encompassing business, academic, government, and civil society) as the new standard. Other authors address aspects of open innovation, co-creation, and user-centered design-all testaments to the rapidly shifting landscape. At the same time, many businesses, academics, and governments, not to mention non-profit organizations, foundations, and society at large, are active in conversations about how to pursue a more sustainable model of innovation. The pursuit of this holy grail of innovation is both facilitated and complicated by an ever-accelerating technological environment in which social networking and mobile tools are emerging as new dance arenas.

Sickness absenteeism is a widely researched workplace health problem that has long been seen as a cost to employers. However, recent literature indicates that the counterpart of absenteeism - termed as 'presenteeism' which refers to the practice of coming to work despite health complications, such as illness, injury or anxiety - often results in reduced productivity. Although presenteeism is much more costly compared to absenteeism, it is not yet common practice in organizations to measure the costs and use it as one of the Key Performance Indicators (KPIs).
The author presents the important issues related to the nature and extent of presenteeism and cites examples from different studies. The book discusses in depth why employees come to work despite being sick, strategies to manage presenteeism behavior and who should be taking the lead in managing such employee behavior. In addition, the author also includes three studies conducted in Singapore on the different aspects of presenteeism. The book offers a chapter on how to measure the cost of presenteeism to aid readers in measuring the cost of presenteeism in their own respective organizations.

This book offers insights on effective policies that can be applied to other economies in terms of using technology financing to foster technological innovations. It outlines the role of government in accelerating the nation's innovative capacity by promoting technology investments that will achieve successful and sustainable economic development.

In this book the authors create a statistically validated scale measuring the display of each of the nine fruit of the spirit in employees. The authors will discuss how biblical values are applicable to contemporary organizational leadership and management. These nine virtues span a wide breadth of important personal and organizational attributes including benevolence, affection, gladness, relational harmony, tranquility, perseverance, helpfulness, caring for the welfare of others, adherence to the beliefs and value of others, power used soberly, and mastering one's desires. While diverse in nature, the list also suggests a holistic development of personal and organizational character. Understanding the manner in which these traits can be measured will be a significant benefit to HRM and HRD scholars conducting research in Christian servant leadership.

This comprehensive book responds to the growing demand to study entrepreneurship as a key driver of innovation and competitive advantage. Challenging the existing idea that technological entrepreneurship exists predominantly in SMEs and as a result of market demands, the author argues that a commitment to entrepreneurship remains the most effective strategy for sustaining wealth generation for both organisations and entire nations. The aim of Technological Entrepreneurship is to provide the reader with additional knowledge and understanding of the concepts associated with the exploitation of technological entrepreneurship, and to demonstrate how associated management principles are somewhat different to those utilised in market-driven entrepreneurship. Validation of presented theoretical concepts is achieved through coverage of processes and practices utilised by real world organisations seeking to achieve maximum wealth generation, with specific emphasis on how technological entrepreneurship is the source of disruptive innovation within service sector organisations and how the philosophy is causing fundamental change in the provision of healthcare.

Interpartner Dynamics in Strategic Alliances is a volume in the book series Research in Strategic Alliances that will focus on providing a robust and comprehensive forum for new scholarship in the field of strategic alliances. In particular, the books in the series will cover new views of interdisciplinary theoretical frameworks and models, significant practical problems of alliance organization and management, and emerging areas of inquiry. The series will also include comprehensive empirical studies of selected segments of business, economic, industrial, government, and non-profit activities with wide prevalence of strategic alliances. Through the ongoing release of focused topical titles, this book series will seek to disseminate theoretical insights and practical management information that will enable interested professionals to gain a rigorous and comprehensive understanding of the field of strategic alliances. Interpartner Dynamics in Strategic Alliances contains contributions by leading scholars in the field of strategic alliance research. The 13 chapters in this volume cover a number of significant topics that speak to the critical issues in the interactions between partner firms in strategic alliances. The chapter topics cover both the broader issues, such as relational mechanisms in alliances, role of interpersonal networks, parental control of joint ventures, conflict management, interpartner diversity, and multilevel embeddedness in multilateral alliances, and the more focused problems of alliance competence, roles of third parties, accounting for partner trust, relationship quality in construction alliances, and how natural resources may impact alliance formation. The chapters include empirical as well as conceptual treatments of the selected topics, and collectively present a wideranging review of the noteworthy research perspectives on interpartner dynamics in strategic alliances.

This study focuses on fifty years of evolution in the tobacco industry from the vantage point of the strategic actions taken by its member firms in response to the anti-smoking environment. It details the growth of the industry from a collection of old-style single-brand companies to its modern status as a strategic group of diversified multi-brand competitors. The work of management guru Michael Porter provides the framework for the study. The strategic choices made by the six companies are examined in light of Porter's management theories by focusing on the firms' attempts at both product and market diversification. The book is a timely and instructive overview of an industry successfully operating in an increasingly hostile business and social environment.

Why are some leaders effective, many ineffective, and only a very few exceptional? Chandler and Chandler argue that four common elements drive leadership effectiveness across all domains, cultures, and eras. Three of them are skills, and the fourth is the degree of a leader's selflessness. To illustrate the power of these elements, On Effective Leadership examines sixteen case studies of leaders in a range of fields, cultures, and historical settings. It concludes with the implications for followers, leaders, and leadership development.

Risk Culture is a practical volume devoted to the qualitative aspects of risk management, including those that should be firmly embedded in the corporate culture. Through descriptions, examples and case studies, the book analyzes weak and strong cultures and proposes a series of structural and behavioral actions to strengthen a company's culture.