A stunning new insight into how the most crucial lesson you can learn in today’s challenging business environment is how to change the fundamentals of what you do, rather than carry on fighting a battle that is already lost.

The near destruction of the music industry at the hands of online piracy and its subsequent recovery on the backs of digital streaming platforms is more than just the biggest story of disruption and reinvention of the digital age. It is also a trove of insights on how to confront the metamorphosis we are all facing in dealing with the Covid-19 era, as accelerating tech and economic changes reshape our work, our play and our very minds.

Will Page, Spotify’s first chief economist, extrapolates music’s journey into eight guiding principles for pivoting through the ubiquitous disruption in nearly all industries. Expect the unexpected with transferable lessons coming from Starbucks, Tupperware and even Groucho Marx. The notion of 'Tarzan Economics' ties these principles together: a framework for recognising and acting on disruption, by letting go of the old vine and grabbing onto the new. Page joyfully brings these insights to life and provides a guide for knowing not just how to grab the new vine, but when. He assesses the new dynamics of the 'long tail', identifies friends and foes in the battle for scarce attention and provides a practical tool for discovering the right role for each of us to succeed in this new modern world.

As we emerge from the unprecedented disruption of a global pandemic, Pivot shows all of us - individuals, organisations and institutions - that if the vine we are holding onto is withering, we can have confidence to reach out for a new one in 2023 and beyond.

Self-mastery is the pinnacle of self-effectiveness. It is the reset button that puts you back in control of your life and helps you make healthy choices in both your personal and business life. If you’ve ever experienced anxiety, self-doubt, confusion, procrastination, helplessness, lack of self-control, impatience and a constant need for instant gratification, then Servings of Self-Mastery is for you.

With self-mastery you are able to coach yourself out of the negative mind-states that hold you back. This book will help you recognise the thoughts, feelings and beliefs that stand in your way of physical, mental, emotional and spiritual fulfilment. It will equip you with the agency to reframe these barriers into positive energy that will catalyse and catapult you into action, and this is how the best among us experience flow.

With short, easy-to-digest pep talks, you may want to read this book from cover-to-cover, or choose a specific chapter to read on those days when you need a little support and inspiration.

Alistair Mokoena’s Servings of Self-Mastery is packed with bitesized reminders of the greatness within us, together with the tools to unlock potential and abundance in all aspects of our lives. It is a book that is written with love and compassion to help you thrive.

The 100 Successful Women Around the World book is a compilation of amazing stories by incredible women from many sectors and many nations that have overcome great odds and achieved balance, daily routines, priorities, and see challenges as opportunities.

This book will inspire, motivate, teach, and empower the reader. It will have a powerful impact on their lives for years to come.

The following global organizations have joined forces to produce this book that will help women of all ages learn and grow in all areas of their lives:

• Global Trade Chamber (GTC)
• Ladies of all Nations International (LOANI)
• 100 Successful Women in Business

This is the first volume featuring the first 50 successful women from around the world.

Combining a rich blend of research, best practice and policy, Strategic Information Systems Management is the eagerly awaited new introduction to the interconnected world we live and work in.

A top-ranked team of global experts combine both industrial and scholarly perspectives, bringing a wealth of experience to make this the complete introduction for 21st century business.

This textbook is essential reading for all Information Systems modules with a strategic focus and for broader Strategic Management, Information Management and professional courses.

The business environment can change at any given time and organisations need to be ready to respond if they want to survive. Strategic management is an important and ongoing process of formulating and implementing strategies that help an organisation position itself optimally and so maintain a competitive advantage that results in profit. It creates harmony between any organisation, big or small, and its environment. The strategic management process: a South African perspective explains strategy in such a way that every reader will understand not only how vital the strategic management process is to any organisation but also exactly what it entails. The strategic management process: a South African perspective follows an understandable and practical approach, making use of numerous figures and "strategy in action" case studies to support the theory. The strategic management process: a South African perspective is aimed at students in strategic management as well as at organisations, from corporate and public companies with management training programmes to small business ventures that are trying to gain a competitive advantage in a cut-throat environment. Kobus Lazenby was an associate professor in the Department of Business Management at the University of the Free State, specialising in strategic management and project management. He has been retired since April 2017. The other contributors lecture in strategic management at various South African universities.

Operational risk management is fast becoming an independent management discipline in its own right. As such, it is crucial for risk managers to understand the concept and make use of available management methods to ensure a streamlined management process. It is therefore imperative to implement a framework for the development of a risk management culture, the introduction of a strategic risk management process and an effective risk management governance structure. Operational risk management effectively identifies and evaluates operational risk exposures, as well as the development and implementation of control measures, the costs of risks and the continuous monitoring of processes within the business environment from a risk management perspective - communicating the relevant concepts and the implementation of a practical approach to operational risk management. Contents include the following: Recognising operational risk exposures; Formulating mitigating action plans; Allocating responsibilities for the management of action plans; Improving control measures on a proactive basis; Reducing operating losses; Improving insurance management; Ensuring accurate risk reporting and disclosure; Improving shareholder value; Becoming a risk stable organisation; Ensuring a realistic risk appetite. Operational risk management is aimed at banking, financial management and economics students, as well as organisations interested in the management of operational risk.

From naughty lists to sprinting swans, wandering ducks to Amarula-based incentives, The First Kudu takes you on the roller coaster ride of a start-up, and dives into real learnings along the way.

The narrative invites you to journey through the chaos with the young team and unpacks in gritty detail what goes into building a tech start-up – with stories of fun and failure honestly told in equal measure.

The First Kudu tells the story of HouseME, a rental technology company founded in South Africa that grew to 34 employees and 50 000 registered users, processing hundreds of millions of rands each year. The company won awards, raised several rounds of funding and was sought after by competitors.

It was exciting. It was excellent. And then… it was dead.

Ben Shaw (former CEO) and Lorne Hallendorff (former COO) provide a whirlwind tour of what goes into building a start-up at the southern tip of Africa and what they would do differently, were they to do it again.

Dan Carter is a widely hailed as one of the most elite and successful professional rugby players in the world.

After retiring from a sport he played for 32 years, he set out to inspire the next generation of leaders to create purposeful impact, joining the Oxford Foundry - Oxford University's Entrepreneurial Institute, founded by LinkedIn co-found Reid Hoffman - as its first ever Leader in Practice. Now, in a follow-up to his bestselling 2015 autobiography, he answers timeless questions for aspiring leaders everywhere.

Why is the team more important than the individual? How do you navigate the transition from player to leader? How should we respond when confidence is eclipsed by doubt, when circumstances get the better of us, when setbacks derail us? How can we remain humble and grounded when we're winning - and how can we keep on winning, even when a loss may be just around the corner?

Full of inspiring personal stories of both victories and setbacks, the greatest rugby sportsman reflects on his career, shares his own secrets of high performance, and reveals the art of exceeding your highest expectations.

Includes personal anecdotes, case examples, and vignettes with short, concise chapters making this book easy reading for the busy executive.

At this critical junction in the history of humankind, leaders that are proficient in magical thinking aren’t going to solve our problems. Creating alternative realities is not the answer. We need a very different kind of leadership―leaders who can resist the calls of regression and whose outlook is firmly based in reality. We need leaders who analyze and draw conclusions from, or use their own experiences as a development tool, face their strengths and weaknesses, and critique their own experiences in order to build new understandings.

In this very personal and entertaining book, Manfred Kets de Vries, one of the “gurus” in the field of leadership studies offers his thoughts on leadership and life, reflections written for executives and the people who deal with them. As a psychoanalyst and leadership professor let loose in the world of renowned global organizations―as a passionate educator and scholar, or just a human being at the receiving end of heart-rending emails―he examines the pitfalls of leadership and the challenges for the professionals who work with senior executives in today’s AI-focused world.

He points out why leaders can derail, and what steps they can take to prevent this from happening. Ultimately, this book encourages you to “Know yourself,” but makes no bones about the challenge it represents. Understanding our “inner theatre” will always be an uphill struggle. Kets de Vries points out why deep dives into our inner world are always fraught with many anxieties.

Included in the many subjects covered by the author are the loneliness of command, the management of disappointment, the destructive role of greed, the impact of stubbornness, the role of storytelling, the importance of wellness, and the role of corporate culture. In addition, the book addresses the important topic of how to create great teams and best places to work. Furthermore, the book touches on endings– the ending of our career and the growing realization of the inevitable ending of our life. As time grows short, Kets de Vries emphasizes that we have no time to lose in dealing with our anxieties, regrets, and the things we spend much of our life determined not to see.

Taking a deep dive into self-knowledge requires courage and support, and he is here to guide you through it.

Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contribute to improved financial results.

The book address the following issues:

• What is “employee engagement” – different levels i.e. organisational, department/team, individual?
• Why is employee engagement important?
• Measuring employee engagement; the different instruments available; the different national and international approaches in measuring employee engagement; why is it important to account for context in measuring?
• High level overview of the Nienaber and Martins employee engagement framework and measurement instrument (including trust)
• The current state of employee engagement in SA
• Engagement and related human resource concepts/constructs (eg. organisational culture, commitment, citizen behaviour).

'An invaluable resource for making sense of the world, making good decisions, and placing smart bets. A fast-paced and fun read jam-packed with useful information on every page.' Annie Duke, author of Thinking in Bets ________________ Turn yourself into a superthinker and make the right decisions every time. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is such a complex, evolving place. How do you navigate this complexity? Mental models are decision-making tools that guide our perception of the world and our behaviour in it. They help us understand life, make decisions and solve problems. The best models help us make intelligent investments, develop ground-breaking technologies and even travel to outer space. - Note your frame of reference before debating someone with different political views. If you understand how your perspective contrasts with someone else's you can prevent the conversation from getting hostile. - Apply the sunk cost fallacy to the end of a doomed project. Just because you've put a lot of hours into it doesn't mean that you have to keep going. - Before blaming someone, consider Hanlon's Razor, 'Never attribute to malice that which is adequately explained by carelessness'. - Try to solve mysteries with Occam's Razor, 'Among competing hypotheses, the one with the fewest assumptions should be selected'. When you hear hoof beats, think of horses not zebras. Building on our knowledge of well-known models such as the Bandwagon Effect or Paradigm Shift and introducing us to the lesser known like the Eisenhower Matrix or the Boiling Frog Symbol, this indispensable book distils the most effective mental models into a single, digestible volume. It will make even the most complex models accessible and engaging to enable you to make better, more informed decisions in every part of your life. ________________ 'Internalizing these mental models will help you understand the world around you. Once you can spot them, you can change your own behavior to avoid common traps, adjust how you interact with people to get better results, and maybe even articulate new mental models of the world that have yet to be discovered.' Brian Armstrong, co-founder and CEO, Coinbase 'You can't really know anything if you just remember isolated facts. If the facts don't hang together on a latticework of theory, you don't have them in a usable form. You've got to have models in your head.' Charlie Munger, vice chairman, Berkshire Hathaway

So you’ve come up with a winning idea for a product to sell online. What now? How do you turn your idea into a successful e-commerce business?

Selling Products Online is the book for you. Brought to you by Heavy Chef and Payfast, this guide gives you everything you need to start an e-commerce business in 10 practical steps – and you don’t have to be an expert on websites, advertising or logistics to get going.

It is designed to support you on every step of your e-commerce journey and will show you how to:

• Find your customers.
• Set up your e-commerce store.
• Take online payments.
• Sell on existing platforms.
• Attract more customers.
• Fulfil online orders.
• Manage stock.
• Serve your customers.
• Make a profit.
• Build your team.

Heavy Chef sat down with some of South Africa’s pre-eminent entrepreneurs to fill these pages with real, practical advice from experts who’ve beaten their own paths to success in e-commerce. You’ll hear from the brains behind some of South Africa’s most-loved brands, including Faithful to Nature, Payfast, SnapScan, Yuppiechef, and many more. They’ll answer all your questions about selling products online in concise “bites” – as if you’re sitting down to coffee with them.

Go on. Tuck in

Business-to-Business Marketing is the first B2B marketing book in South Africa written by local academics. Its content therefore includes material to which South African students of B2B marketing can relate more easily. This book is about businesses marketing their products and services to other businesses and covers concepts related to this environment. It gives valuable insights into business-to-business marketing management, as well as analysing B2B buying practices, supply chain management, the selection of business customers and the development of a B2B marketing strategy. It provides readers with an understanding of what B2B marketing is and how it differs from business-to-consumer (B2C) marketing. The book has a strong theoretical basis, while also exploring many case studies from a South African perspective.

South Africa and its fraught political economy provide a fascinating case study into how it takes a particular brand of genius to thrive in a difficult domestic environment and to take the ideas and the businesses that deliver them from local to global. Genius tells the stories of some of the extraordinary individuals, companies and industries whose ideas, products and raw materials solve problems and add value across the globe.

Greatness comes from acting on purpose, and there is a generation of South Africans solving problems for the future. Learn how Pratley beat Armstrong to the moon, how a former Eskom quantity surveyor capitalised on Britain’s obsession with meerkats to create the UK’s most visible price comparison website, how to take a Mediterranean-style food concept to the Mediterranean, and how a device designed to beat diamond smuggling made it from the set of a popular US hospital drama into emergency rooms and pathology labs across the US.

Genius examines what it takes to thrive in an increasingly complex, fast-paced and divisive global environment. These are lessons for anyone looking to succeed anywhere against the odds.

What is the secret to organizational success? Whether the goal is developing a new product, establishing a new location, launching a new initiative, starting a new team, or improving your existing one, what will determine its success? The leaders! For any team, small business, large corporation, non-profit organization, or government entity, the key to accomplishing today’s goals and achieving tomorrow’s success depends on its present and future leaders.

Few people know more about developing leaders than John C. Maxwell, the bestselling leadership author in history. In the last twenty-five years, he has grown from equipping a handful of leaders in one organization to developing millions of business, government, and non-profit leaders in every country around the world.

In The Ultimate Guide to Developing Leaders: Invest In People Like Your Future Depends On It, Maxwell teaches everything leaders need to know about how to develop leaders in their team or organization.

Readers will learn how to:

• Become developers of people
• Identify people with leadership potential
• Recruit, train, and motivate emerging leaders
• Empower new leaders to lead
• Coach new and existing leaders to higher levels of achievement
• Teach their leaders how to develop other leaders

Anyone frustrated by leadership limitations in their organization needs to read The Ultimate Guide to Developing Leaders. If they follow the practical steps it offers, they will create a leadership pipeline that will never run dry.

A game-changing growth mindset that allows you to both learn and succeed at the same time from Carol Dweck's Mindset Works partner and Ted Talk phenomenon.

We all know we should be learning and growing. But how do you make time while under pressure to perform?

Too many of us suffer from 'chronic performance': we feel constant pressure to look like we know what we're doing, to always be on, to rack up success after success and have all the answers, all because we assume that greater effort leads to greater success. But this temptation to portray ourselves as infallible is affecting both our work and personal lives and is blocking our ability for true growth.

Through his work with over a hundred companies, co-founder of Mindset Works Eduardo Briceño has solved this by coming up with a game-changing framework that breaks our habit of chronic performance. He's discovered that long-term success as an individual or business - personal, financial and, organisational - relies on integrating and being proficient at learning and performing.

In The Performance Paradox, you will learn how to:

• Unlock the power of mistakes
• Integrate learning into daily habits
• Move seamlessly between learning and performing
• Solicit the most useful feedback
• Lead teams that constantly improve and outperform their targets

Ground-breaking and empowering, The Performance Paradox will break your chronic performance habit and revolutionise the way you approach growth mindset to get you on your way to thriving in both work and life.

As Samsung Africa’s former President and CEO, Sung Yoon was a first-hand witness to the company’s journey to becoming a global brand. Despite challenges, he turned Samsung’s Africa business into a success over four years.

In a career spanning more decades, he contributed in numerous capacities, heading up sales not only in Africa but in three different overseas assignments.

Yoon offers insights that shed light on the challenges of making business decisions and taking calculated risks.

The past two decades were among the most prosperous in history, with over a billion people lifted out of extreme poverty. Then 2020 hit, and, along with it, the coronavirus pandemic. The effect on economies will be extreme. What can small businesses do to survive the Covid-19 crisis? Business coach and author Douglas Kruger provides actionable answers, with a list of 50 practical ways your business can survive – and even thrive – during this time of uncertainty.

Business survival entails a simple formula. You must achieve and maintain profits over costs. There are a remarkable number of creative things you can do to stay on the right side of this equation, provided you don’t lose your head. Do these things well and you’ll be able to keep your staff employed, continue to serve your customers, grow awareness of your brand, and even come out of this difficult period positioned for growth.

Right now, owners of small businesses need every smart-cut they can find. Virus-proof Your Small Business provides no fewer than 50, including how to manage and safeguard your cash flow; get your head around the size of the challenge and begin thinking in productive ways; cut costs without cutting employment; use different channels to deliver the same offering; ensure that those who supply you, and those you serve, stay open too.

An absolutely essential read for any small business owner in this challenging time.

Nolitha Fakude grew up as a shopkeeper’s daughter in the Eastern Cape, studied at the University of FortHare and then entered the workplace in 1990 as a graduate trainee at Woolworths. Subsequently, she has worked in very senior positions at some major blue-chip companies, including Woolworths, Nedbank and Sasol. She was also managing director and then president of the Black Management Forum (BMF).

Over a career spanning 29 years, Nolitha spearheaded programmes that ensure the development of women and marginalised communities in the workplace and society. A passionate advocate for diversity and inclusion, she has earned a well-deserved reputation as a corporate activist.

Nolitha is held in high regard within business circles and serves on numerous boards including the JSE Limited, Anglo American plc and Afrox Limited. Although Boardroom Dancing is her personal journey, it is also a lesson for South Africans committed to the transformation of boardrooms and the economy, and for women looking for role models as they climb corporate ladders and become thought-leaders

Nolitha Fakude was born in Cenyu a small village in the Eastern Cape outside Stutterheim and worked her way up from the shopfloor as a Graduate Trainee at Woolworths to become one of South Africa’s most respected and successful black business women. Nolitha is a humble leader who is widely respected as a pioneer who was at the forefront of transformation strategy, both within the companies she worked for and as a leader at the Black Management Forum where she worked with business, government and unions to drive change in South Africa.

Every now and then a book comes along that is both timely and remarkable, that integrates all aspects of life; from recognising one’s roots, developing a moral grounding, building from strong family foundations to follow a chosen path to reach one’s goals, and remaining humble when it all comes to pass.

Time and Chance is an account, in a variety of contrasting images, voices and experiences gained from travelling the world in pursuit of business, where LAZARUS ZIM, industrious Broad-Based Black Economic Empowerment (B-BBEE) enthusiast, recounts his journey to become one of South Africa’s business leaders, with several firsts, while navigating the political minefield – disclosing descriptions of behind-the-scenes intrigue and conspiracy – and his interactions with Heads of State in South Africa and around the globe.

The recounting of Zim’s extraordinary rise to success oscillates between hope, faith, ethics, and diligence as he lays bare his successes and failures, and the organic wisdom, knowledge, and wit that have framed his business acumen and moral grounding.

It is a poignant reminder of a black child’s quest to fulfil his purpose in which the writer dares everyone to dream, even in the face of hopelessness.

What can be learned from black South Africans who achieved success before South Africa became a democracy in 1994? What are the challenges they faced, and how did they overcome them? And, today, how have South Africans benefited from the country’s democratic system of governance? These are the questions Phumlani M. Majozi explores and attempts to answer in Lessons from Past Heroes.

He traces black people’s success and political activity back to the early 1900s; successful men and women who spearheaded the struggle against the segregationist, colonialist government and devoted their lives to advancing the interests of their communities. Phumlani explores the careers, challenges, and successes of people such as Pixley ka Isaka Seme, John Langalibalele Dube, Sol Plaatje and Josiah Tshangana Gumede.

During the apartheid years, South Africa produced black men and women who overcame the odds to succeed in their fields of business, entertainment, science, and politics. They excelled in the face of an oppressive government system, and their stories should inspire every South African today. After exploring the history of South Africa, Phumlani delves into the present and the future; evaluating the challenges South Africans face and proposes solutions that can speed up their economic progress.

He argues that much of South Africa’s history has portrayed the majority as victims of the minority, and that the inspirational stories of those people who overcame adversity are not being told widely enough.

These stories must be told to inspire future generations.

If black South Africans could succeed in the pre-1994 era, what can stop them today? The answer is nothing, Phumlani writes.

Bestselling author of Emotional Intelligence Daniel Goleman & Cary Cherniss reveal practical methods for applying the principles of EI to more readily enter an optimal state of high performance and satisfaction, offering a roadmap to being at your best, every day.

There are moments when we achieve peak performance: an athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often fleeting, and for every amazing day, we may have a hundred ordinary and even unsatisfying ones. Fulfillment doesn’t come from isolated peak experiences, or elusive ‘flow’ states, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance?

In Optimal, Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day. They explain how to set a realistic, attainable goal of feeling satisfied that you’ve had a productive day — to consistently work at your ‘optimal’ level. Based on research of how hundreds of people build the inner architecture of having a good day, they sketch what an optimal state feels like, and show how emotional intelligence holds the key to our best performance.

Optimal is the culmination of decades of scientific discoveries bearing on emotional intelligence. Enhanced emotional intelligence pays off in improved engagement, productivity and more satisfying days. In this book, you’ll find the keys to competence in emotional intelligence, and practical methods for applying this skill set more readily. It will equip you to become a highly effective leader and enable you to build an organizational culture that empowers workers to sustain high performance.

This dynamic change management offering from a Robben Island freedom fighter-turned Berlin architect and a leading global change management expert is a how-to-guide for South African business and organisational leaders on how to manage diverse people in ways most beneficial for aims, that move both organisations and the country forward.

Luyanda and Klaus combine decades of professional knowledge and experience as individuals and as a team to provide critical insight into a changing world.

One of America’s foremost experts on leadership, Dr. John C. Maxwell believes that people need to master skills in four areas if they want to be successful. In this new edition of The 4 Pillars of Success, these four areas are called the four pillars, because they are key features of attaining success.

The four pillars are:

• Mentoring – help others achieve the next level
• Self-improvement – improve your life, improve yourself
• Success – overcome obstacles that keep you from success
• Teamwork – talent wins games, but teamwork wins championships

The 4 Pillars of Success will show you exactly what success looks like and will help you on your way to significant growth in all four these areas. The books asks some key questions about these 4 pillars, and the answers to these questions will show you how positive, goal-oriented leadership can make you stand out in your organization, and how your leadership skills will help you to go all the way to the top.

In Brandalism, the follow-up to his bestselling, award-winning debut book The Best Dick, Mike Sharman delves into the (start)ups and downs associated with brand building and the need for business to dismantle, and vandalise its perceived, public-facing, persona.

The future of PR and influence, when – or if – to launch a new business as opposed to a division, raising capital, the impact of presentations, start-up school fees, and emphasis on a manifesto rather than purpose, are the aspects Mike obsesses over in this insightful read, wrapped in his trademark, comedic, copy.

Mike Sharman, the co-founder of the creative, digital agency Retroviral that has made more brands ‘go viral’, globally, than any other agency in Africa, uses his unique storytelling proposition to provide insight into 12 years of building a business from scratch, while elevating his clients to emotional, (commercial) cult status.

Life is short. Play naked!