For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

• Ten proven principles for managing conflict
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

Uganda's capital, Kampala, is undergoing dramatic urban transformations as its new technocratic government seeks to clean and green the city. Waste Worlds tracks the dynamics of development and disposability unfolding amid struggles over who and what belong in the new Kampala. Garbage materializes these struggles. In the densely inhabited social infrastructures in and around the city's waste streams, people, places, and things become disposable but conditions of disposability are also challenged and undone. Drawing on years of ethnographic research, Jacob Doherty illustrates how waste makes worlds, offering the key intervention that disposability is best understood not existentially, as a condition of social exclusion, but infrastructurally, as a form of injurious social inclusion.

"A valuable contribution to public policy debates concerning the workplace of the future and the nature and implications of the 'information economy.'"
--Choice (of the first edition)

In this eye-opening book, Joan Greenbaum tells the story of changes in management policies, work organization, and the design of office information systems from the 1950s to the present. She describes the impact of new technologies on the organization of working life with a keen awareness of the social forces that seek to benefit from them, showing how the process is driven by the needs of capitalist profit and control over the workforce rather than the good of society or greater efficiency.

Windows on the Workplace takes as its starting-point the experience of office workers and their own accounts of it. The book includes interviews with a wide range of workers, including young people entering a workplace in which the expectation of stable, long-term employment has all but disappeared. Greenbaum's approach is to locate their experiences and expectations within broader social and economic patterns, and to show how these patterns are constantly changing.

In a field that is constantly changing, this book captures the moment and clarifies the direction in which it is moving. It exposes the myth that technological advance and free market economics are creating a better future for all, and reveals the reality behind the myth.

This revised and updated edition of Sharon Smith's accessible, critical history of the US labour movement examines the hidden radical history of workers' resistance from the nineteenth century to the present.

In The Fire and the Ashes, long-time union economist and policy analyst Andrew Jackson looks back on a fascinating career in the labour movement, the NDP, and left politics, combining keen historical analysis with a political manifesto for today. As one of the few trade union economists in Canada, Jackson brings a unique insider perspective and decades of experience to bear on his critical reflections on the history and changing fortunes of the NDP, the failures of neoliberalism, and the waning and recent renewal of the democratic socialist tradition. What plays out is a battle of ideas fought by Jackson and the wider left--one meant to rekindle both political veterans and a new generation of activists who believe that a true democracy cannot exist with great inequalities of wealth and political power, and that social ownership and public investment must be brought squarely into the mainstream.

Walmart is the largest employer in the world. It encompasses nearly 1 percent of the entire American workforce-young adults, parents, formerly incarcerated people, retirees. Walmart also presents one possible future of work-Walmartism-in which the arbitrary authority of managers mixes with a hyperrationalized, centrally controlled bureaucracy in ways that curtail workers' ability to control their working conditions and their lives. In Working for Respect, Adam Reich and Peter Bearman examine how workers make sense of their jobs at places like Walmart in order to consider the nature of contemporary low-wage work, as well as the obstacles and opportunities such workplaces present as sites of struggle for social and economic justice. They describe the life experiences that lead workers to Walmart and analyze the dynamics of the shop floor. As a part of the project, Reich and Bearman matched student activists with a nascent association of current and former Walmart associates: the Organization United for Respect at Walmart (OUR Walmart). They follow the efforts of this new partnership, considering the formation of collective identity and the relationship between social ties and social change. They show why traditional unions have been unable to organize service-sector workers in places like Walmart and offer provocative suggestions for new strategies and directions. Drawing on a wide array of methods, including participant-observation, oral history, big data, and the analysis of social networks, Working for Respect is a sophisticated reconsideration of the modern workplace that makes important contributions to debates on labor and inequality and the centrality of the experience of work in a fair economy.

America Divided: The Civil War of the 1960s, Sixth Edition, is the definitive interpretive survey of the political, social, and cultural history of 1960s America. Written by two top experts on the era--Maurice Isserman, a historian of American radicalism, and Michael Kazin, a specialist in social movements--this book provides a compelling tale of this tumultuous era filled with fresh and persuasive insights.

For some time it has become clear that traditional methods of solving site disputes are breaking down and recourse to the courts is becoming standard practice. 1991 was the year the ADR - alternative disputes resolution - was brought to the attention of the construction industry in an attempt to reduce the amount of litigation and arbitration that bedevils it. This book brings together over 40 expert papers presented at the 1992 International Construction Conflict Management & Resolution Conference held in Manchester, UK. Six themes are covered: Alternative Dispute Resolution (ADR); conflict management; claims procedures; litigation and arbitration; international construction; education and the future. With papers from arbitrators, architects, barristers, civil engineers, chartered surveyors and solicitors this book represents a multi-disciplinary body of knowledge on construction conflict and seeks to provide a unique source of reference for both legal and construction professionals.

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, it is written firstly for those people in organizations who are in the front line and who have daily to anticipate, pre-empt or defuse conflicts in the support of productive working relationships. It is also for those who are already mediators or those who are training to become mediators.

''[a] memoir of modern American industrial life, written by the insider who got away - or got away enough to reflect intelligently on where they came from. Think JD Vance's Hillbilly Elegy and even Tara Westover's Educated . . . We could all learn from her example.' New York Times Book Review Eliese wasn't supposed to be a steelworker. Raised by staunchly Republican and Catholic parents, Eliese dreamed of escaping Cleveland and achieving greatness in the convent as a nun. Full of promise and burgeoning ideals, she leaves her hometown, but one night her life's course is violently altered. A night that sets her mind reeling and her dreams waning. A cycle of mania and depression sinks in where once there were miracles and prayers, and upon returning home she is diagnosed with mixed-state bipolar disorder. Set on a path she doesn't recognize as her own, Eliese finds herself under the orange flame of Cleveland's notorious steel mill, applying for a job that could be her ticket to regaining stability and salvation. In Rust, Eliese invites the reader inside the belly of the mill. Steel is the only thing that shines amid the molten iron, towering cranes, and churning mills. Dust settles on everything - on forklifts and hard hats, on men with forgotten hopes and lives cut short by harsh working conditions, on a dismissed blue-collar living and on what's left of the American dream. But Eliese discovers solace in the tumultuous world of steel, unearthing a love and a need for her hometown she didn't know existed. This is the story of the humanity Eliese finds in the most unlikely of places and the wisdom that comes from the very things we try to run away from most. A reclamation of roots, Rust is a shining debut memoir of grit and tenacity and the hope that therefore begins to grow.

Originally published in 1983, this comparative study of day-to-day industrial relations in two closely matched factories in Britain and Germany, the author examines the causes of the disorder in British manufacturing industry. The book describes how, in the absence of government in the British factory, workers took the law into their own hands in order to redress grievances over pay and to protect their position in the factory's earnings hierarchy. In the German workplace, management and works council successfully administer orderly and equitable pay structures.

This book, originally published in 1999, provided the first comparative, in-depth analysis of workplace relations in east and west Germany. The collapse of communism and the ensuing process of reform means that East Germany provides a particularly interesting case, having experienced rapid and radical political and economic transformation, and representing an historically outstanding experiment of the shifting of an entire social system onto a different society. This book examines the success of the institutional transfer of west German labour organisations into east Germany workplaces and addresses central questions such as : Can capitalist labour institutions be imposed on a former communist workforce? What conditions determine the success or failure of these institutions? Can 'social partnership/ between capital and labour be learned?

Rethinking the American Labor Movement tells the story of the various groups and incidents that make up what we think of as the "labor movement." While the efforts of the American labor force towards greater wealth parity have been rife with contention, the struggle has embraced a broad vision of a more equitable distribution of the nation's wealth and a desire for workers to have greater control over their own lives. In this succinct and authoritative volume, Elizabeth Faue reconsiders the varied strains of the labor movement, situating them within the context of rapidly transforming twentieth-century American society to show how these efforts have formed a political and social movement that has shaped the trajectory of American life. Rethinking the American Labor Movement is indispensable reading for scholars and students interested in American labor in the twentieth century and in the interplay between labor, wealth, and power.

ACAS is arguably the most successful and certainly the longest-lived public agency in British post-war industrial relations history. This volume brings together contributions from eminent academics and senior ACAS officials to provide a fascinating account of the agency's achievements, failures and remarkable survival during a period of political upheaval and dramatic economic and industrial relations change.

Immigration has been a contentious issue for decades, but in the twenty-first century it has moved to center stage, propelled by an immigrant threat narrative that blames foreign-born workers, and especially the undocumented, for the collapsing living standards of American workers. According to that narrative, if immigration were summarily curtailed, border security established, and ""illegal aliens"" removed, the American Dream would be restored. In this book, Ruth Milkman demonstrates that immigration is not the cause of economic precarity and growing inequality, as Trump and other promoters of the immigrant threat narrative claim. Rather, the influx of low-wage immigrants since the 1970s was a consequence of concerted employer efforts to weaken labor unions, along with neoliberal policies fostering outsourcing, deregulation, and skyrocketing inequality. These dynamics have remained largely invisible to the public. The justifiable anger of US-born workers whose jobs have been eliminated or degraded has been tragically misdirected, with even some liberal voices recently advocating immigration restriction. This provocative book argues that progressives should instead challenge right-wing populism, redirecting workers' anger toward employers and political elites, demanding upgraded jobs for foreign-born and US-born workers alike, along with public policies to reduce inequality.

In this important book, leading scholar Alex Dupuy provides a critical reinterpretation of the Haitian Revolution and its aftermath. Dupuy evaluates the French colonial context of Saint-Domingue and then Haiti, the achievements and limitations of the revolution, and the divisions in the Haitian ruling class that blocked meaningful economic and political development. He reconsiders the link between slavery and modern capitalism; refutes the argument that Hegel derived his master-slave dialectic from the Haitian Revolution; analyzes the consequences of new class and color divisions after independence; and convincingly explains why Haiti chose to pay an indemnity to France in return for its recognition of Haiti's independence. In his sophisticated analysis of race, class, and slavery, he provides a robust theoretical framework for conceptualizing and understanding these major themes.

In 2012, journalist Hugo Meunier went undercover as a Walmart employee for three months in St. Leonard, Quebec, just north of Montreal. In great detail, Meunier charts the daily life of an impoverished Walmart worker, referring to his shifts at the box store giant as "somewhere between the army and Walt Disney." Each shift began with a daily chant before bowing to customer demands and the constant pressure to sell. Meanwhile Meunier and his fellow workers could not afford to shop anywhere else but Walmart, further indenturing them to the multi-billion-dollar corporation. Beyond his time on the shop floor, Meunier documents the extraordinary efforts that Walmart exerts to block unionization campaigns, including their 2005 decision to close their outlet in Jonquiere, QC, where the United Food and Commercial Workers union had successfully gained certification rights. A decade later he charts the Supreme Court of Canada ruling that exposed the dubious legal ground on which Walmart stood in invoking closure and throwing workers out on the street. In Walmart: Diary of an Associate, Meunier reveals the truths behind Walmart's low prices. It will make you think twice before shopping there.

Over the last decade there has been an explosion of academic interest in the study of Behavioral Operations (Behavioral Ops). Simultaneous concerns have emerged about the adequacy with which now established Behavioral Ops phenomena are dealt with in degree-granting programs and corporate training agendas. Concerns stem from two points: (1) Pedagogical lessons regarding human behavioral are largely cast in the perspectives and terminology of underlying social/psychological theories. This has traditionally made it difficult for teachers of operations management content to link such knowledge to OM teaching plans and materials. (2) Games are seen as a major contribution to Behavioral Operations education, but experiments as described in literature are usually used for scientific research, and often difficult to replicate in teaching settings due to the use of unique proprietary software or insufficient descriptions of methods and materials used. Prior to now, no comprehensive teaching-oriented overview of Behavioral Operations has been available. The Handbook of Behavioral Operations fills this gap, providing easy to access insights into why associated behavioral phenomena exist in specific production and service settings, ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings, and applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field, and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, the Handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

Affirmative action is still a reality of the American workplace. How is it that such a controversial Federal program has managed to endure for more than five decades? Inside Affirmative Action addresses this question. Beyond the usual ideological debate and discussions about the effects of affirmative action for either good or ill upon issues of race and gender in employment, this book recounts and analyzes interviews with people who worked in the program within the government including political appointees. The interviews and their historical context provide understanding and insight into the policies and politics of affirmative action and its role in advancing civil rights in America. Recent books published on affirmative action address university admissions, but very few of them ever mention Executive Order 11246 or its enforcement by an agency within the Department of Labor - let alone discuss in depth the profound workplace diversity it has created or the employment opportunities it has generated. This book charts that history through the eyes of those who experienced it. Inside Affirmative Action will be of interest to those who study American race relations, policy, history and law.

How the European Union handles posted workers is a growing issue for a region with borders that really are just lines on a map. A 2008 story, dissected in Ines Wagner's Workers without Borders, about the troubling working conditions of migrant meat and construction workers, exposed a distressing dichotomy: how could a country with such strong employers' associations and trade unions allow for the establishment and maintenance of such a precarious labor market segment? Wagner introduces an overlooked piece of the puzzle: re-regulatory politics at the workplace level. She interrogates the position of the posted worker in contemporary European labour markets and the implications of and regulations for this position in industrial relations, social policy and justice in Europe. Workers without Borders concentrates on how local actors implement European rules and opportunities to analyze the balance of power induced by the EU around policy issues. Wagner examines the particularities of posted worker dynamics at the workplace level, in German meatpacking facilities and on construction sites, to reveal the problems and promises of European Union governance as regulating social justice. Using a bottom-up approach through in-depth interviews with posted migrant workers and administrators involved in the posting process, Workers without Borders shows that strong labor-market regulation via independent collective bargaining institutions at the workplace level is crucial to effective labor rights in marginal workplaces. Wagner identifies structures of access and denial to labor rights for temporary intra-EU migrant workers and the problems contained within this system for the EU more broadly.

Global labour history is a latecomer to historical science. It has only developed in the last three decades. This anthology provides a comprehensive overview of the state of the art

The Class Strikes Back examines a number of radical, twenty-first-century workers' struggles. These struggles are characterised by a different kind of unionism and solidarity, arising out of new kinds of labour conditions and responsive to new kinds of social and economic marginalisation. The essays in the collection demonstrate the dramatic growth of syndicalist and autonomist formations and argue for their historical necessity. They show how workers seek to form and join democratic and independent unions that are fundamentally opposed to bureaucratic leadership, compromise, and concessions