Service science is a new trans-disciplinary field that touches on subjects such as computer science, engineering, management, business, and the social and cognitive sciences. This book demonstrates to information professionals in all sectors that this new discipline exists and why it is relevant to them. It has emerged as we transition to a service and information-based economy, and libraries will deal with both information and services. Information technology, customer service, service innovation and management of services are imbedded in the study of information science, yet grants for the development of service science appear to be going to computer science and engineering schools. Research in service science can be of great benefit to libraries, and information service outlets can be a tremendous field of research for this new science. Information professionals need to be informed of this new discipline and inspired to participate in it. Readership: Information professionals across all sectors including students and professors in departments of information studies, schools of library and information sciences, i-Schools, management and business schools. Private sector companies interested in the economic value of information, Information Technology and public relations specialists will also find this book of interest.

Published in cooperation with the American Library Association, an insider's look at one of the most prevalent, yet commonly misunderstood institutions! Here is the good, the bad, and the ugly of librarian William Ottens's experience working behind service desks and in the stacks of public libraries, most recently at the Lawrence Public Library in Kansas. In Librarian Tales, published in cooperation with the American Library Association, readers will learn about strange things librarians have found in book drops, weird and obscure reference questions, the stress of tax season, phrases your local librarians never want to hear, stories unique to children's librarians, and more. Ottens uncovers common pet peeves among his colleagues, addresses misguided assumptions and stereotypes, and shares several hilarious stories along the way. This book is must reading for any librarian, or anyone who loves books and libraries, though non-library folks will also laugh and cry (from laughing) while reading this lighthearted analysis of your local community pillar, the library.

Story time is a popular activity in public libraries. Unfortunately, many librarians (and not just children's librarians) are thrust into the role of providing this service have not taken a course or had the necessary experience of performing story times. Story times are so popular that they are now offered to children of many ages, not just to preschoolers. This book will help librarians who have never done story time to learn to promote, plan, and perform story times, and will be useful to experienced librarians to build on their story time repertoires. Because story times are essential components of library service to children and in such demand, in many libraries, even librarians who have never done story time before are being asked to step into that role. Story Time Success: A Practical Guide for Librarians is comprehensive handbook which can help any librarian learn to promote, plan, and perform story times even with no prior training or experience. Key elements include: *Customizable planning templates *Hints for choosing appropriate books and other materials *Suggestions for overcoming performance anxiety *Troubleshooting for common story time problems and pitfalls *Evaluation rubrics for performers and supervisors Veterans and beginners alike will find many useful pointers for establishing and improving their story time skills and repertoires.

The Library Staff Development Handbook: How to Maximize Your Library's Most Important Resource provides practical tips, suggestions for resources, and concrete examples for addressing the multiple and varied aspects of staff development. From crafting a job description to recruitment, hiring and retention, and from progressive discipline and succession planning to continuing education, performance appraisals, and the importance of workplace fun, this handbook can serve as a companion for managers, supervisors and library staff as they negotiate the challenging range of staffing issues and the opportunities they provide in the library setting.

Covering more than 500 titles, both classics and newer publications, this book describes what titles are about and why teens would want to read them. Nonfiction has been the workhorse of many young adult library collections-filling information and curricular needs-and it is also the preferred genre for many teen readers. But not all nonfiction is created equal. This guide identifies some of the best, most engaging, and authoritative nonfiction reads for teens and organizes them according to popular reading interests. With genres ranging from adventure and sports to memoirs, how-to guides and social justice, there is something for every reader here. Similar fiction titles are noted to help you make connections for readers, and "best bets" for each chapter are noted. Notations in annotations indicate award-winning titles, graphic nonfiction, and reading level. Keywords that appear in the annotations and in detailed indexes enhance access. Librarians who work with and purchase materials for teens, including YA librarians at public libraries, acquisitions and book/materials selectors at public libraries, and middle and high school librarians will find this book invaluable. Identifies the best and most popular new nonfiction reads for teens, along with perennial classics, helping librarians with acquisitions and weeding Allows YA librarians to more easily find books their readers will enjoy through genre organization Helps school librarians find books that fill curricular needs through learning connections Enables readers to transition from beloved fiction "read-alikes" to nonfiction titles with similar appeals Introduces librarians who are new to nonfiction genres and readers' advisory to important features of each genre in "consider starting with" sections in each chapter

As more and more colleges and universities establish copyright offices and/or assign the responsibilities of copyright education and advisory services to specific individuals within the institution, many times librarians, there is a paucity of resources available on how to manage that responsibility. Most works on copyright discuss the law and court cases interpreting the law but few address the situational application of it and the management and coordination of copyright efforts on a campus. Here is a complete, one-stop, guide to managing copyright at all levels-community college, college, and university. Complete chapters are devoted to: *The university culture *The role of a copyright office *How to establish a copyright office *Copyright services for librarians *Copyright services for faculty *Copyright services for administrators and staff *Copyright services for students Written by the director of the University Copyright Office at Purdue University who holds both law and library science degrees, this is complete, authoritative guide is a must-purchase for every institution of higher education seeking to comply with the copyright law and thus avoid potential liability exposure.

Libraries are dealing with unprecedented changes on several fronts: technological developments, funding difficulties, and an increasing need to prove themselves to a demanding population. These factors understandably impact physical library space. Looking toward the future, what changes can we expect to see in how libraries use space. This volume of Advances in Library Administration and Organization (ALAO) will focus on the future of library spaces. ALAO offers long-form research, comprehensive discussions of theoretical developments, and in-depth accounts of evidence-based practice library administration and organization. The series aims to answer the questions "How have libraries been managed and how should they be managed?" It goes beyond a platform for the sharing of research to provide a venue for dialogue across issues, in a way that traditional peer reviewed journals cannot. Through this series practitioners can glean new approaches in challenging times and collaborate on the exploration of scholarly solutions to professional quandaries.

This book includes a variety of articles which look critically and judiciously at Google and its products, with a focus on Google Scholar and Google Book Search. It also examines their usefulness in a public service context. Its ultimate aim is to assess the use of Google as a major information resource. Its subject matter deals with online megasearch engines and their influence on reference librarianship, the impact of Google on information seeking, librarianship and the development of book digitization projects in which Google Book Search plays its part.

This book will be of interest to librarians across all educational sectors, library science scholars and publishers.

This book was published as a special issue of the Journal of Library Administration.

Information and Digital Literacies: A Curricular Guide for Middle and High School Librarians is a practical guide to help school librarians design and deliver effective instruction that addresses the knowledge, skills and dispositions of information and digital literacies. This curricular guide from one of America's foremost experts in this area will help librarians prepare students for college and careers. It provides systematic instruction about conducting research and using integration as stated in the Common Core, complying with state and federal mandates for digital safety/competence curriculum, and recognizing the instructional role of school librarians. It should be noted that "canned" programs, particularly for digital safety exist, but they are not aligned with other school standards, and they do not reflect the unique communities of learners, let alone address the need to collaboration and articulation. The ready-to-implement curricular guide features: *instructional design strategies, *model middle and high school curriculum, including a scope-and-sequence, stand-alone courses, units of instruction, and sample learning activities, and *ties to new AASL and ACRL information literacy standards, ISTE technology standards, 21st Century Partnership framework, and Common Core State Standards.

Introduces and defines the documentation and decision making processes in collection development, explores organizational models for collection development in health sciences libraries, and describes the rationales and methodologies for assessing health sciences library collections. It also explores the relationship of collection development and assessment to other library functions and services, and addresses the budgeting process. This work is intended for librarians in all types of health sciences libraries, but the principles and topics covered will have application in science libraries as well. The volume will be useful in library school classes in medical librarianship or in collection development.

Literary Research and the Anglo-Saxon and Medieval Eras: Strategies and Sources is a guide to scholarly research in the field of medieval English literature covering the period 450 CE to 1500 CE. Graduate students and scholars researching this period face many challenges: working in two distinct literary traditions, comprehending multiple languages (Old English, Middle English, Latin, Anglo-Norman, and French), knowing the manuscript tradition for a particular title and the research methodologies for discovering and locating primary sources in the print and digital realms, and the awareness of the overlap and assimilation of literary themes with religious, historical, cultural, and political perspectives. The volume presents the best practices for building a foundation of sound scholarship practices in the field of medieval English literature. This volume explores primary and secondary resources, including general literary research guides; types of library catalogs; print and online bibliographies and indexes; scholarly journals and series; manuscripts, archives, and digital collections; genres; tools for understanding Old and Middle English such as dictionaries, lexicons, thesauri, glosses, etymologies, palaeographies, and text mining tools; and Web resources. The final chapter researches the shifting reputation of the poet, Thomas Hoccleve. Given the interdisciplinary nature of medieval studies, an appendix of additional readings in art, history, music, philosophy, religion, science, social sciences, and theater is provided.

This edited book helps demystify how to incorporate ACRL's Framework for Information Literacy for Higher Education into information literacy instruction in higher education as well as how to teach the new Framework to pre-service librarians as part of their professional preparation. This single volume demonstrates professional practice by bringing together current case studies from librarians in higher education who are implementing the Framework for Information Literacy for Higher Education as well as cases from educators in library and information science, who are working to prepare their pre-service students to practice in the new instructional environment. Instructional librarians, administrators, and educators will benefit from the experiences the people on the ground who are actively working to make the transition to the Framework in their professional practice.

With the surge in electronic access to the library's resources, there has been an ongoing discussion about the need for a physical library building. On a college or university campus, the library is a destination for its users. Students, faculty and staff go to the library for various reasons. Their usage makes the academic library a valuable learning space on campus. However, not much is known about how the library space contributes to user learning. In Assessing Library Space for Learning, chapters discuss library usage at academic institutions and how that usage is an integral part of the student learning experience. Included are the perspectives of an architect who is tasked with designing library spaces with learning in mind, a psychologist whose professional research focuses on the concept of place, and a dynamic group of academic librarians who are dedicated to making the library conducive to the needs of their learners. This book is a combination of theory, practical and research based chapters with an overall focus on the intersection of library space and learning. The authors demonstrate the importance of the library space in our users' lives. In addition, the authors discuss the importance of determining ways to learn how library space contributes to user learning. Readers will gain an understanding of the library space as a valuable learning space and the steps librarians need to take to assess learning in the academic library.

This book, first published in 1992, examines the reference librarian's role as a connecting link between information seekers and the resources they need. It provides the best approaches to providing resolutions or guidance to the appropriate resources. It analyses librarians' reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and non-traditional patrons. This provocative book encourages librarians to go beyond merely providing an answer or resource to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place.

With the surge in electronic access to the library's resources, there has been an ongoing discussion about the need for a physical library building. On a college or university campus, the library is a destination for its users. Students, faculty and staff go to the library for various reasons. Their usage makes the academic library a valuable learning space on campus. However, not much is known about how the library space contributes to user learning. In Assessing Library Space for Learning, chapters discuss library usage at academic institutions and how that usage is an integral part of the student learning experience. Included are the perspectives of an architect who is tasked with designing library spaces with learning in mind, a psychologist whose professional research focuses on the concept of place, and a dynamic group of academic librarians who are dedicated to making the library conducive to the needs of their learners. This book is a combination of theory, practical and research based chapters with an overall focus on the intersection of library space and learning. The authors demonstrate the importance of the library space in our users' lives. In addition, the authors discuss the importance of determining ways to learn how library space contributes to user learning. Readers will gain an understanding of the library space as a valuable learning space and the steps librarians need to take to assess learning in the academic library.

In Successful Campus Outreach for Academic Libraries: Building Community Through Collaboration , Peggy Keeran and Carrie Forbes bring together a variety of ways academic libraries are engaging with their communities through outreach, with creativity and the spirit of collaboration as major themes throughout. As a compendium of best practices, it serves as a resource for academic librarians to discover new programming ideas, to learn principles of effective marketing, and to help them think strategically and programmatically about outreach activities of all types. Topics are presented in four sections: 1.Strategic Vision and Planning 2.Developing and Implementing Successful Programs 3.Community Outreach: The Academic Library in the Community 4.Broadening Library Outreach Audiences Practitioners designing outreach programs and activities will benefit from learning about a diverse set of outreach practices from libraries.

Framing Healthcare instruction: An Information Literacy Handbook for the Health Sciences is a step-by-step guide to integrating the ACRL Framework for Information Literacy into health sciences librarianship. Although this topic has been touched on briefly in previous publications, this book is dedicated exclusively to the unique considerations of the health sciences. With over fifty case studies describing explicit lesson plans and assessments, health sciences librarians who may be new to the Framework or are looking for ready-made lesson plans will find this guide easy to navigate and to apply to their own educational sessions. Multiple disciplines are covered, including: nursing, medicine, allied health, veterinary medicine, and more. In addition to the practical application of the case studies, the books covers in depth each part of the Framework and how it relates to students in the health science

Websites and digital news stories disappear daily; researchers can't access their own data for reuse; students don't know how to make their work last for the next 10 years. Knowledge is built on previously gathered information, but what happens when that information is no longer accessible? And where does the librarian or archivist fit into this picture? This book describes the basic steps of data curation, in clear easy-to-follow language, and clarifies the many potential roles that a librarian or archivist can play to help make our information future viable for generations to come. Digital Curation Fundamentals is for anyone who wants to help save knowledge for future use, but knows little-to-nothing about digital curation or how it fits with their jobs. This book is also for administrators who need to stay on top of things but don't yet have a good grasp on the purpose and scope of digital curation and how central it is to the future. Additionally, this book is a reference handbook for those who are involved in digital curation in some form but who need the context to know how their work fits into the big picture, and what comes next. This book takes a straight-forward, commonsense approach to a complex problem, and portrays the challenges and opportunities in an approachable conversational style which lowers the bar to include those with little to no technical expertise.

The College Library Information on Policy and Practice (CLIPP) publishing program, under the auspices of the College Libraries Section of the Association of College and Research Libraries, provides college and small university libraries analysis and examples of library practices and procedures. In six sections-Introduction, Literature Review and Bibliography, Analysis and Discussion of Survey Results, CLIPP Survey with Results, Additional Resources, and Sample Documents-Institutional Repositories focuses exclusively on institutional repositories at colleges and small universities by collecting relevant survey data about the planning, funding, staffing, and implementation of repositories at these institutions, as well as documentation on best practices, policies, guidelines, and other information germane to the deployment of an institutional repository in an environment focused primarily on teaching. Where the repositories of research universities tend to focus on the work of faculty and researchers within the institution's community and provide access to their accumulated preprints, post-prints, datasets, and other research output, the repositories at smaller institutions often feature student theses and dissertations, honors papers and capstone projects, courseware and other teaching materials, student and faculty published journals, archival materials, and other content that better reflects the teaching and student-focused missions common at smaller schools. Institutional Repositories collects some of the techniques and solutions unique to their size that colleges and small universities have found, including shifting the focus of collection to student research, joining other schools in consortiums to offset costs, creative combinations for staffing, and creating new methods for increasing faculty participation.

Are homecoming games and freshman composition, Twitter feeds and scholarly monographs really mortal enemies? Media U presents a provocative rethinking of the development of American higher education centered on the insight that universities are media institutions. Tracing over a century of media history and the academy, Mark Garrett Cooper and John Marx argue that the fundamental goal of the American research university has been to cultivate audiences and convince them of its value. Media U shows how universities have appropriated new media technologies to convey their message about higher education, the aims of research, and campus life. The need to create an audience stamps each of the university's steadily proliferating disciplines, shapes its structure, and determines its division of labor. Cooper and Marx examine how the research university has sought to inform publics and convince them of its value to American society, from the rise of football and Great Books programs in the early twentieth century through a midcentury communications complex linking big science, New Criticism, and design, from the co-option of 1960s student activist media through the early-twenty-first-century reception of MOOCs and the latest promises of technological disruption. The book considers the ways in which universities have used media platforms to reconcile national commitments to equal opportunity with corporate capitalism as well as the vexed relationship of democracy and hierarchy. By exploring how media engagement brought the American university into being and continues to shape academic labor, Media U presents essential questions and resources for reimagining the university and confronting its future.

Today's libraries need to market their resources and services more than ever. Thanks to the proliferation of digital information, patrons can easily find information from other sources without recognizing the usefulness and relevance of their library. Libraries have been producing their own promotional videos with success, strengthening their relationships with their users and gaining new audiences. You can increase awareness of your library's resources & services by producing your own videos. Video Marketing for Libraries provides step-by-step instructions on how to produce videos designed to market your library and strategies to assess their impact. This book will guide you through: *gaining internal support *crafting a clear message *building the library's audience *writing storyboards and scripts *casting and rehearsing actors *filming and recording voiceover, editing, publishing, promoting, *using online tools & animation software *and assessing the efforts

Now more than ever, libraries must find ways to engage with their communities in order to demonstrate the value they create and deliver. Engaging your Community through Active Strategic Marketing is a comprehensive resource that provides an overview of best practice strategic marketing, with advice on how to implement effective marketing activities in libraries and information services with the best chance of success. It takes each element of the strategic marketing domain and outlines both current marketing best practice and its detailed application in the library and information sector. It includes a set of tools and techniques to help reflection and progress towards effective marketing. Whether it is raising awareness of resources, increasing library use or demonstrating value, this book will help libraries from all sectors achieve their goals, communicate their benefits and present a clear and consistent image.

This thorough treatment of collection development for school library educators, students, and practicing school librarians provides quick access to information. This seventh edition of The Collection Program in Schools is updated in several key areas. It provides an overview of key education trends affecting school library collections, such as digital textbooks, instructional improvement systems, STEM priorities, and open education resource (OER) use and reuse. Topics of discussion include the new AASL standards as they relate to the collection; the idea of crowd sourcing in collection development; and current trends in the school library profession, such as Future Ready Libraries and new standards from the National Board for Professional Teaching Standards. Each chapter has been updated and revised with new material, and particular emphasis is placed on disaster preparedness and response as they pertain to policies, circulation, preservation, and moving or closing a collection. This edition also includes updates to review of curation and community analysis principles as they affect the development of the library collection. Serves as a complete guide to collection management for students as well as practitioners Addresses current educational initiatives and new AASL standards Provides creative strategies for working in a climate of change and uncertainty Looks in depth at disaster recovery policies and procedures needed for collection

Within the broader social and political landscape of civil rights, this book examines the life and career of librarian, educator and activist E.J Josey. During Josey's professional life, which spanned fifty-five years, he worked as a librarian (1953-1966), an administrator of library services (1966-1986), and as a professor of library science (1986-1995). He also served as President of the American Library Association and is attributed for successfully drafting a resolution preventing state library associations from discriminating against librarians of color. This act is considered by many to have desegregated the American Library Association. Using interviews with Josey and his contemporaries, as well as documentary evidence, this book will discuss Josey's leadership, particularly within modern day social currents. One question the book will seek to answer is: In what ways did Josey transform the Library and Information Science profession? The publication will provide much interest and value to undergraduate and graduate Library and Information Science (LIS) students. It documents for the historical record a significant period of history that is underexplored in the scholarly literature. The target audience for this book are researchers, historians, LIS educators and students interested in understanding the complex struggle for civil and human rights in professional organizations.

The Strashun Library was among the most important Jewish public institutions in Vilna, and indeed in Eastern Europe, prior to its destruction during World War II. Mattityahu Strashun, a man descended from a long and distinguished line of rabbis, bequeathed his extensive personal library of 5,753 volumes to the Vilna Jewish community upon his death in 1885, with instructions that it remain open to all. In the summer of 1941, the Nazis came to Vilna, plundered the library, and shipped many of its books to Germany for deposition at a future "Institute for the Study of the Jewish Question." When the war ended, the recovery effort began. Against all odds, a number of the greatest treasures of the library could be traced. However, owing to its diverse holdings and its many prewar patrons, a custody battle erupted over the remaining holdings. Who should be heir to the Strashun Library? This book tells the story of the Strashun Library from its inception through the contentious battle for ownership following the war. Pursuant to a settlement in 1958, the remnants of the greatest prewar library in Europe were split between two major institutions: the secular YIVO in the United States and the religious library of the Chief Rabbinate in Israel, a compromise that struck at the heart of the library's original unifying mission.