The trading, selling, and buying of personal transport has changed little over the past one hundred years. Whether horse trading in the early twentieth century or car buying today, haggling over prices has been the common practice of buyers and sellers alike. "Horse Trading in the Age of Cars" offers a fascinating study of the process of buying an automobile in a historical and gendered context.

Steven M. Gelber convincingly demonstrates that the combative and frequently dishonest culture of the showroom floor is a historical artifact whose origins lie in the history of horse trading. Bartering and bargaining were the norm in this predominantly male transaction, with both buyers and sellers staking their reputations and pride on their ability to negotiate the better deal. Gelber comments on this point-of-sale behavior and what it reveals about American men.

Gelber's highly readable and lively prose makes clear how this unique economic ritual survived into the industrial twentieth century, in the process adding a colorful and interesting chapter to the history of the automobile.

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Object Lessons is a series of short, beautifully designed books about the hidden lives of ordinary things. The mall near Mat thew Newton's childhood home in Pittsburgh, Pennsylvania, was one of the state's first enclosed shopping malls. Like all malls in their heyday, this one was a climate-controlled pleasuredome where strangers converged. It boasted waterfalls, fish ponds, an indoor ice skating rink larger than Rockefeller Center's, and a monolithic clock tower illuminated year-round beneath a canopy of interconnected skylights. It also became the backdrop for filmmaker George A. Romero's zombie opus Dawn of the Dead. Part memoir and part case study, Shopping Mall examines the modern mythology of the mall and shows that, more than a collection of stores, it is a place of curiosity, ritual, and fantasy. Object Lessons is published in partnership with an essay series in The Atlantic.

Move up to Top seller faster than you can say, "Buy it now!"

There are thousands of eBay business success stories, like the Ohio woman who started out auctioning five wedding dresses and now heads a million-dollar-a-year online bridal dress business. The fast track to your own top-selling success story begins here with the proven business advice, selling strategies, and listing techniques of eBay guru Dennis Prince.

Whether you're just starting out or want to expand your eBay business, "Unleashing the Power of eBay "gives you inside information on innovative ways to research money-making markets; safeguard against fraud; choose the best shipping option; navigate your way through international sales; make the most of auction tools and services; and track trends to sell more.

Unleash the power of eBay, and you will be amazed by how far your business can go.Develop sure-fire eBay marketing strategies Research market trends and capitalize on them Find unusual sources for the hottest new products Run a business without inventory Go international and effectively sell to customers around the world Use eBay's Feedback Forum to build a business reputation Budget and equip your eBay business

You can shop anywhere you like -- as long as it's Tesco The inexorable rise of supermarkets is big news but have we really taken on board what this means for our daily lives, and those of our children? In this searing analysis Andrew Simms, director of the acclaimed think-and-do-tank the New Economics Foundation and the person responsible for introducing 'Clone Towns' into our vernacular, tackles a subject none of us can afford to ignore. The book shows how the supermarkets -- and Tesco in particular -- have brought: " Banality -- homogenized high streets full of clone stores " Ghost towns -- superstores have drained the life from our town centres and communities " A Supermarket State -- this new commercial nanny state that knows more about you than you think " Profits from poverty -- shelves full of global plunder, produced for a pittance " Global food domination -- as the superstores expand overseas But there's change afoot, with evidence of the tide turning and consumer campaigns gaining ground. Simms ends with suggestions for change and coporate reformation to safeguard our communities and environment -- all over the world. This book has been written and published independently from the Tescopoly Alliance and is not endorsed by them.

What's next? The question of whether future retail design will be analogue, digital or hybrid has long since been answered. It is now interesting to ask what synergy effects result from this and how these can contribute to the resilience of our built environment. Especially the mature inner cities are facing enormous innovation pressure. Smart alliances are being formed and daring retail concepts are being tried out that add value in the urban space. The new yearbook shows solutions that accompany us worldwide into the "new normal". Text in English and German.

More than 100 opportunities for students and job seekers!

The most comprehensive career book series available, Opportunities in . . . covers a range of professions, from acting to writing, and encompasses traditional as well as cutting-edge careers. Each book offers job seekers essential information about a variety of careers within each field and includes training and education requirements, salary statistics, and professional and Internet resources.

Learn how to manage your non-profit gift shop, whether you are managing a hospital gift shop, zoo or museum shop or any kind of non-profit entity. Nancy Kirk, former gift shop manager, has written the ultimate guide to running a successful non-profit gift shop. Learn how to minimize efforts to maximize profits regardless of whether you are opening a new gift shop, or running an existing gift shop. Learn how your gift shop's profits can really make a significant impact on the philanthropic causes of any non-profit organization. Make a real contribution with profits from volunteer operated gift shops! This book shows you how in simple, easy to understand steps, complete with ready-to-use forms! Anyone running a hospital gift shop, a gift shop in a zoo, a local library gift shop, or gifts shops in municipal parks, or museums gift shops will find valuable information in this easy to read 244 page how-to guide.

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.

Say what you will about Wal-Mart and the retailing giants. According to authors Chris Thomas and Rick Segel, of Retailing in the 21st Century, there will always be room for a solid, well-run local store or regional chain with excellent service and or an interesting market niche. Thomas and Segel show students how to be that merchant.
This book will help students understand how to start a retail business from the ground up. The authors' focus throughout the book is on being organized and purposeful and knowing every step of the way where the business is going and why. The major goals include learning to strategize, expect the best but prepare for the worst, create a positive work environment, and keep yourself and your staff motivated to find the best merchandise and offer it enthusiastically to your customers at a fair price. After reading this book, students will be prepared to be a successful retailer in the 21st century.

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Profitability determines the success of every retail business and manufacturer. As a fashion industry consultant and instructor of retail mathematics, Steven Lindner has developed a textbook that teaches students how to negotiate agreements and how to analyze each element presented in profitability reports. This upper-level textbook focuses on the basic components of the buyer-vendor relationship, including negotiations and the creation and assessment of profitability reports. Students will also learn how to interpret standard financial documents such as profit-and-loss statements and balance sheets. In the competitive retail industry, these skills are essential.

This is a reprint of a previously published work. it is the story of Macy's managers and their leveraged buyout--then the largest in history involving a retail store.

How can you successfully sell to a retail chainstore? Retail Detailed will aid salespeople and manufacturers to better understand and sell more products to the chain store buyer.

Every significant antique fair or market in England is detailed in this unique guidebook. Packed with details of great value to antique collectors and dealers, the book provides complete information for hunting down bargains across England. It is arranged by region and offers comments and ratings on every fair, together with information on opening hours, entry prices, and the number of stalls offering goods in any given category.

The retailing industry has undergone revolutionary changes since the Second World War: the rise of large multiple companies, increasing store sizes, new technologies and the internationalization of retailing have all transformed the retailing environment. This comprehensive collection traces the evolution and development of the retailing industry from before the Industrial Revolution up to the dramatic changes of the 1990s. New retail methods, out-of-town retailing, town center management and the internationalization of retailing are among the topics covered.

Taking an innovative and interdisciplinary approach, Experiential Retailing moves beyond the traditional model of product assortment. It examines the history of retailing and consumption, and how cultural attitudes have changed over time. Different types of shopping experiences are described, and anecdotes and illustrations demonstrate strategies for success. Incisive, sensory, and entertaining, the text provides exciting new concepts for understanding this global phenomenon.

A non-technical guide to leveraging retail analytics for personal and competitive advantage Style & Statistics is a real-world guide to analytics in retail. Written specifically for the non-IT crowd, this book explains analytics in an approachable, understandable way, and provides examples of direct application to retail merchandise management, marketing, and operations. The discussion covers current industry trends and emerging-standard processes, and illustrates how analytics is providing new solutions to perennial retail problems. You'll learn how to leverage the benefits of analytics to boost your personal career, and how to interpret data in a way that's useful to the average end business user or shopper. Key concepts are detailed in easy-to-understand language, and numerous examples highlight the growing importance of understanding analytics in the retail environment. The power of analytics has become apparent across industries, but it's left an especially indelible mark on retail. It's a complex topic, but you don't need to be a data scientist to take advantage of the opportunities it brings. This book shows you what you need to know, and how to put analytics to work with retail-specific applications. * Learn how analytics can help you be better at your job * Dig deeper into the customer's needs, wants, and dreams * Streamline merchandise management, pricing, marketing, and more * Find solutions for inefficiencies and inaccuracies As the retail customer evolves, so must the retail industry. The retail landscape not only includes in-store but also website, mobile site, mobile apps, and social media. With more and more competition emerging on all sides, retailers need to use every tool at their disposal to create value and gain a competitive advantage. Analytics offers a number of ways to make your company stand out, whether it's through improved operations, customer experience, or any of the other myriad factors that build a great place to shop. Style & Statistics provides an analytics primer with a practical bent, specifically for the retail industry.