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Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management

Never Sit in the Lobby - 57 Winning Sales Factors to Grow a Business and Build a Career Selling (Hardcover): Glenn Poulos Never Sit in the Lobby - 57 Winning Sales Factors to Grow a Business and Build a Career Selling (Hardcover)
Glenn Poulos
R605 Discovery Miles 6 050 Ships in 10 - 15 working days
Performance Measurement of New Product Development Teams - A Case of the High-Tech Sector (Hardcover): Erin Yu-Ching Lin Performance Measurement of New Product Development Teams - A Case of the High-Tech Sector (Hardcover)
Erin Yu-Ching Lin
R1,559 Discovery Miles 15 590 Ships in 10 - 15 working days

Using the example of four Taiwanese brand-name multinational companies, this study seeks to unpack the relationship between project team performance measurement systems and new product success/failure. It examines the use of performance measurement results and the resulting impact on team-member behaviour and functional departments.

Creative Marketing - An Extended Metaphor for Marketing in a New Age (Hardcover, 2006 ed.): I. Fillis, R. Rentschler Creative Marketing - An Extended Metaphor for Marketing in a New Age (Hardcover, 2006 ed.)
I. Fillis, R. Rentschler
R2,911 Discovery Miles 29 110 Ships in 10 - 15 working days

Creative Marketing has been written in response to the continued failure to address the theory/practice gap in marketing management. The art world is full of creativity, yet existing marketing theory continues to prescribe formulaic, stepwise processes for marketing success. Rather than perpetuating the belief in the value of traditional marketing frameworks, this book draws on a diverse range of disciplines to inspire entrepreneurial thinking and practice among those marketers who wish to push the boundaries of knowledge and convention. Creative Marketing gets back to how best to support individuals as well as small, medium and micro-enterprises through new marketing approaches.

Managing Export Entry and Expansion - Concepts and Practice (Hardcover): S. Reid, Phillip Rosson Managing Export Entry and Expansion - Concepts and Practice (Hardcover)
S. Reid, Phillip Rosson
R2,890 Discovery Miles 28 900 Ships in 10 - 15 working days

Small-and medium-sized manufacturing firms are commonly acknowledged to be the driving force in economic development. Oftentimes, the most crucial decision affecting their future growth is whether to expand into foreign markets, a decision that is inextricably linked to the method of market entry. "Managing Export Entry and Expansion" brings together prominent researchers representing ten countries to examine the most important issues related to how and why firms expand overseas. Presenting empirical studies conducted in the 1980's a time of sharp change in international trade, the contributors describe exporting as it is practiced by companies at different stages of development in different industries, and to and from different countries. In addition, the strategies discussed for achieving the best exporting results can be implemented by firms and by those responsible for stimulating exports, such as government and trade associations.

Celebrating America's Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing? - Proceedings of the 2015 Academy of... Celebrating America's Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing? - Proceedings of the 2015 Academy of Marketing Science (AMS) Annual Conference (Hardcover, 1st ed. 2016)
Kacy Kyungok Kim
R5,957 Discovery Miles 59 570 Ships in 10 - 15 working days

This book contains the full proceedings of the 2015 Academy of Marketing Science Annual Conference held in Denver, Colorado. Marketing has become ubiquitous: it doesn't matter who you are, where you are or what you are doing, you cannot escape it. In these times of instantaneous news, information and entertainment, everyone is exposed to messages from the moment they awake until the minute they drift off to sleep. America spends the most money in the world on advertising and other marketing communication. So, it could be said that marketing is America's pastime, as much so as the classics: baseball, hot dogs, and apple pie. Under the theme of " Celebrating America's Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing", this volume discusses all of the good things that marketing can do. Showcasing research from academics, scholars and practitioners from around the world, this volume provides insight and strategies that will help marketers move forward and focus on the positive that marketing can provide to consumers, stakeholders and society. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy's flagship journals, Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

The Commonwealth of Self Interest - Business Success Through Customer Engagement (Hardcover): Paul Greenberg The Commonwealth of Self Interest - Business Success Through Customer Engagement (Hardcover)
Paul Greenberg; Edited by Roger Stewart; Foreword by Marc Benioff
R770 Discovery Miles 7 700 Ships in 12 - 17 working days
Quantitative Marketing and Marketing Management - Marketing Models and Methods in Theory and Practice (Hardcover, 2012 ed.):... Quantitative Marketing and Marketing Management - Marketing Models and Methods in Theory and Practice (Hardcover, 2012 ed.)
Adamantios Diamantopoulos, Wolfgang Fritz, Lutz Hildebrandt
R3,082 Discovery Miles 30 820 Ships in 10 - 15 working days

Quantitative marketing has been gaining importance during the last decade. This is indicated by the growing number of model- and method-oriented studies published in leading journals as well as by the many successful applications of quantitative approaches in pricing, advertising, new product planning, and market segmentation decisions. In addition, market research has clearly benefitted from applying advanced quantitative models and methods in practice. Some 60 researchers - among them worldwide leading scholars - offer a broad overview of quantitative approaches in marketing. They not only highlight diverse mathematical and methodological perspectives, but also demonstrate the relevance and practical consequences of applying quantitative approaches to marketing problems.

Creating the I in Team - Building Superior Teams with Intelligence, Initiative and Integrity (Hardcover, New): Jeffrey S.... Creating the I in Team - Building Superior Teams with Intelligence, Initiative and Integrity (Hardcover, New)
Jeffrey S. McCreary
R718 R611 Discovery Miles 6 110 Save R107 (15%) Ships in 10 - 15 working days

The phrase, There is no "I" in team, is certainly one of the most exalted of all sports cliches--a glorious ode to the sanctity of a winning team. However, cliches do not produce superior team performance in the sports world any more than in the world of business. Only committed leaders, motivated to deliver outstanding results, make the real difference in sustained excellence. In his book, Jeffrey McCreary shows you how to build a more energized, more productive and more enjoyable team. His focus is on three crucial "I's" that should be a part of every team: Intelligence, Initiative, and Integrity. Through concrete examples, anecdotes, and a wealth of inspiring words, Jeff guides you on a pragmatic journey that will improve your performance as a leader. The principles and guidelines that he discloses are the same ones he used successfully in his twenty-seven years of corporate leadership experience. This book should be required reading for leaders committed to continuous improvement who need simple, practical, and effective guidelines for building superior teams. Readers will learn how to raise the intelligence of their team, how to create an initiative based culture, and how to establish an environment of uncompromised integrity. If building better teams is your quest, this book will become a powerful tool as it informs and inspires you to change the world for the better. After all, that's what powerful teams do. JEFFREY McCREARY has over twenty-five years of corporate leadership experience. He is a retired Senior Vice President for Texas Instruments. During his career he led worldwide organizations conducting product design and development, strategic marketing, sales management, and has run large profit and loss centers. Jeff served seven years as TI's Chief Sales and Marketing Officer, restructured and led TI's Military Semiconductor business to sustained record profitability, and directed the company's highest unit volume semiconductor business. Jeff serves on the Board of Directors of the Isola Group and the Board of Trustees of the Rose-Hulman Institute of Technology. He conducts keynote speeches around the globe on Sales Management, Team Building, and Essential General Management Concepts. Jeff enjoys a rich family life in Santa Fe, New Mexico.

International Marketing in the Network Economy - A Knowledge-Based Approach (Hardcover): F. Kohlbacher International Marketing in the Network Economy - A Knowledge-Based Approach (Hardcover)
F. Kohlbacher
R1,543 Discovery Miles 15 430 Ships in 10 - 15 working days

The capability of MNCs to create, transfer and combine knowledge from different locations is an important determinant of corporate success. This book uses examples of knowledge-based firms - Hewlett-Packard Consulting & Integration, Siemens, Mazda, and Maekawa - to show that knowledge-based marketing is key to a sustainable competitive advantage.

Ethics in Marketing and Communications - Towards a Global Perspective (Hardcover): M Mckinley Ethics in Marketing and Communications - Towards a Global Perspective (Hardcover)
M Mckinley
R1,516 Discovery Miles 15 160 Ships in 10 - 15 working days

This title takes an international perspective on the topical issues of marketing ethics and ethical communications. The contributors are professors of business in various European institutions who bring their international background and experience to this body of work.

Practical Pricing - Translating Pricing Theory into Sustainable Profit Improvement (Hardcover): M. Calogridis Practical Pricing - Translating Pricing Theory into Sustainable Profit Improvement (Hardcover)
M. Calogridis
R1,322 R1,074 Discovery Miles 10 740 Save R248 (19%) Ships in 10 - 15 working days

This book is about taking a theory, pricing, and translating it into an operational practice that can be used by a company on an everyday basis easily with maximum results. Pricing is divided amongst different parts of a company. Every department from marketing to sales to finance has some unique interest in Pricing but not one of those departments looks at Price holistically. This book provides, in detail, all the steps and input required to build out a pricing strategy and function. The book includes: what factors derail most pricing programs and pricing leaders and how to correct those issues; what are the recent development of Pricing roles in the past 10 years; what are the basic analyses required for pricing; why cultural considerations are critical to determining the success of pricing plans; and lastly how a pricing team can effectively work together to implement the strategy.

Selling to Newly Emerging Markets (Hardcover): Russell Miller Selling to Newly Emerging Markets (Hardcover)
Russell Miller
R2,858 Discovery Miles 28 580 Ships in 10 - 15 working days

Significant sales opportunities exist in newly emerging markets around the globe--and many of them are missed. Because sales and marketing executives lack familiarity with the structure of the markets and the risks of working in them, Miller says, they often have little understanding of how to enter them. In this unusually well-researched book by an experienced international marketer, Miller concentrates on the unique characteristics, opportunities, and sales methods associated with newly emerging markets. He pays special attention to economies in transition in the newly independent states in Russia and the rapidly expanding markets throughout Eastern Europe. His book will be essential for organizations contemplating expansion internationally and for executives and scholars in educational and multilateral institutions with important interests in understanding new markets and how to benefit from them.

Miller maintains that because of a lack of familiarity with developing countries, executives in many organizations perceive inordinate risk in doing business with them. His book attempts, therefore, to provide the experience and insights that many well-trained but internationally inexperienced managers lack. He defines the typical characteristics of these markets, the factors that are important to market selection, and ways to reduce operating risk. Of critical importance is the choice of an appropriate market entry strategy, and Miller focuses on the relative merits of different types of foreign representation, plus the advantages and drawbacks of strategic alliances that involve direct investment and technology transfers. The result is a timely, useful, readable volume for sales executives almost anywhere, certainly for those in companies that have come to understand the importance of doing business globally.

Sustainable Management - A Complete Guide for Faculty and Students (Paperback, 3rd edition): Petra Molthan-Hill Sustainable Management - A Complete Guide for Faculty and Students (Paperback, 3rd edition)
Petra Molthan-Hill
R1,246 Discovery Miles 12 460 Ships in 9 - 15 working days

A unique core text that provides both a framework and roadmap for lecturers designing a teaching programme as well as the core text for them to use with their students Fully updated with a new chapter on climate change education, along with coverage of many rising topics such as risk and resilience, blockchain, AI, and social justice issues The roadmap can also be used by lecturers that need to embed Sustainable Development Goals into their teaching on a range of business and management programmes, including marketing, HR, Economics, Operations Management and financial reporting Supported by a teacher's manual and PowerPoint slides

Boundary Spanning Elements and the Marketing Function in Organizations - Concepts and Empirical Studies (Hardcover, 2015 ed.):... Boundary Spanning Elements and the Marketing Function in Organizations - Concepts and Empirical Studies (Hardcover, 2015 ed.)
Sunil Sahadev, Keyoor Purani, Neeru Malhotra
R3,462 R1,875 Discovery Miles 18 750 Save R1,587 (46%) Ships in 12 - 17 working days

This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.

Bottleneck Breakthrough - How To Find & Fix Your #1 Business Challenge To Unlock Sustainable Growth, Fast (Hardcover): Joshua... Bottleneck Breakthrough - How To Find & Fix Your #1 Business Challenge To Unlock Sustainable Growth, Fast (Hardcover)
Joshua Long
R768 R693 Discovery Miles 6 930 Save R75 (10%) Ships in 10 - 15 working days
Export Marketing Handbook (Hardcover): Walter Nagel, Gaston Ndyajunwoha Export Marketing Handbook (Hardcover)
Walter Nagel, Gaston Ndyajunwoha
R2,242 Discovery Miles 22 420 Ships in 10 - 15 working days

This is a how-to' sourcebook to establishing and managing an export marketing business. The authors include details for getting started, analyzing products for export potential, ' methods of generating sales leads, and other points of interest. The book is geared towards marketing managers, entrepreneurs, and trade associations and local elected officials.

"Business Information Alert"

What business knowledge is needed to get ahead in export marketing? What factors should be considered before entering the export marketing field? How can export marketing managers maximize sales while minimizing risks? Nagel and Ndyajunwoha bring their unique combination of academic, governmental, trade association, and private sector experience to bear in this guide to establishing and managing an export marketing business. They examine the background and future of export marketing in order to assess the decision to enter the field. Also discussed are details for getting started, analyzing a product's export potential, methods of generating sales leads, the finer points of export sales negotiation, tips on establishing foreign distribution networks, and getting paid.

Football Brands (Hardcover): S. Bridgewater Football Brands (Hardcover)
S. Bridgewater
R1,544 Discovery Miles 15 440 Ships in 10 - 15 working days

The media increasingly refers to football clubs as brands. Certainly concepts such as loyalty, affiliation, emotional ties with football clubs seem to parallel the relationship between consumer and brand in the broader marketing sphere. This book delves deep into the world of the lucrative business of sports branding.

Contemporary Issues in Marketing and Consumer Behaviour (Paperback, 3rd edition): Elizabeth Parsons, Pauline Maclaran, Andreas... Contemporary Issues in Marketing and Consumer Behaviour (Paperback, 3rd edition)
Elizabeth Parsons, Pauline Maclaran, Andreas Chatzidakis, Rachel Ashman
R464 Discovery Miles 4 640 Ships in 5 - 10 working days

This third edition of Contemporary Issues in Marketing and Consumer Behaviour has been revised and updated to reflect the fast-changing world we live in. The new state of the art chapter on digital marketing digs deeply into two new frontiers of marketing which have significant impact on contemporary social life: influencer marketing, and online gaming. Other new topics help us to understand how marketing can perpetuate local and global inequality through creating and sustaining hierarchies of knowledge and influencing norms of race, disability, gender and sexual orientation. Topics new to this edition include: Digital Markets and Marketing Hierarchies of Knowledge in Marketing Marketing Inequalities: Feminisms and intersectionalities The Ethics and Politics of Consumption New case studies include: Emerging Economy Brands The Fairtrade Brand Disappearing Influencers Decolonising the Media Written by four experts in the field, this popular text successfully links marketing theory with practice, locating marketing ideas and applications within wider global, social and economic contexts. It provides a complete and thought-provoking overview for postgraduate, MBA and advanced undergraduate modules in marketing and consumer behaviour and a useful resource for dissertation study at both undergraduate and postgraduate levels. Online resources include chapter-by-chapter PowerPoint slides.

Social and Solidarity Economy - The World's Economy with a Social Face (Hardcover): Sara Calvo, Andres Morales, Yanni... Social and Solidarity Economy - The World's Economy with a Social Face (Hardcover)
Sara Calvo, Andres Morales, Yanni Zikidis
R4,834 Discovery Miles 48 340 Ships in 12 - 17 working days

This book aims to provide the reader with an insight into the relevance of a section of the economy, which is often referred to as the 'social and solidarity economy' (SSE); and highlight some of the current issues in the field, how they are being addressed and some of their future implications. Using case studies from around the world, this book 'Social and Solidarity Economy: The World's Economy With a Social Face' provides an up-to-date account of the strengths and weaknesses of these initiatives across four continents including issues that have not been researched sufficiently before (e.g. circular economy, social propaganda and its dangers, social enterprise as a panacea for NGOs in developing countries, and 'new' social movements). There is growing interest in SSE initiatives among policymakers, foundations, researchers and academic institutions around the world. Despite this interest, SSE related research remains scarce. There are concerned that SSE initiatives, which contribute significantly to their local communities' development, need to be more widely disseminated amongst the general public. The Social and Solidarity Economy: The World's Economy With a Social Face will help promote the ground-breaking work being done by organisations and individuals but which remain undocumented and help to raise awareness of such initiatives as well as contribute to academia with a critical approach to the sector covering issues that have not been covered much before, such as the circular economy and the dangers of social propaganda. Aimed at researchers, academics and policy makers in the fields of Social Enterprise, CSR, Tourism, International Economics as well as supporting disciplines 'Social and Solidarity Economy: The World's Economy With a Social Face' looks to establish and help define the field.

Creating Customer Value Through Strategic Marketing Planning - A Management Approach (Hardcover, 2001 ed.): Edwin J. Nijssen,... Creating Customer Value Through Strategic Marketing Planning - A Management Approach (Hardcover, 2001 ed.)
Edwin J. Nijssen, Ruud T. Frambach
R3,017 Discovery Miles 30 170 Ships in 10 - 15 working days

Creating and delivering superior customer value is essential for organizations operating in today's competitive environment. This applies to virtually any kind of organization. It requires a profound understanding of the value creation opportunities in the marketplace, choosing what unique value to create for which customers, and to deliver that value in an effective and efficient way. Strategic marketing management helps to execute this process successfully and to achieving sustainable competitive advantage in the market place. Creating Customer Value Through Strategic Marketing Planning discusses an approach that is both hands-on and embedded in marketing and strategy theory. This book is different from most other marketing strategy books because it combines brief discussions of the underlying theory with the presentation of a selection of useful strategic marketing tools. The structure of the book guides the reader through the process of writing a strategic marketing plan. Suggestions for using the tools help to apply them successfully. This book helps students of marketing strategy to understand strategic marketing planning at work and how to use specific tools. Furthermore, it provides managers with a practical framework and guidelines for making the necessary choices to create and sustain competitive advantage for their organizations.

Vulnerable Workers - Health, Safety and Well-being (Paperback): Malcolm Sargeant Vulnerable Workers - Health, Safety and Well-being (Paperback)
Malcolm Sargeant; Maria Giovannone
R1,574 Discovery Miles 15 740 Ships in 12 - 17 working days

The leading academic authorities contributing to this book have been involved in major studies carried out for international organisations, individual governments, and national trades' union organisations; in Vulnerable Workers they consider the growth of job insecurity, the prevalence of flexible or temporary work, and the emergence of precarious forms of self-employment. They look at the new market economies of post-communist Eastern Europe and China, where economic development may occur at the expense of workers' lives and health; 'misclassification' by employers of workers as 'contractors', denying them access to rights; and the plight of migrant, transient and 'invisible' workers. The impact of supply chain business strategies on the most vulnerable workers; and on the complex relationships between levels of job security and the presence of different kinds of risks are similarly assessed. The contributors also propose responses to the challenges they highlight. The role of employee representatives is examined, together with the potential to enhance worker capability through organisational change. New legislative approaches, and changes to traditional compensation and social security systems are considered. Academics and researchers, policy makers, regulators, trades unionists and occupational health professionals - and wise employers - will all find a use for this book.

Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy (Hardcover): Monica Gomez-Suarez,... Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy (Hardcover)
Monica Gomez-Suarez, Maria Pilar Martinez-Ruiz
R9,074 Discovery Miles 90 740 Ships in 12 - 17 working days

As the global market continues to recuperate from economic downfall, it is essential for private label products to find ways to compete with alternatives offered by wholesale and national retailers. In many cases, it becomes difficult for off-brand products to generate market appeal when consumers have preconceived notions about the quality of generic products and loyalty to branded products.The Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy emphasizes advertising and promotional approaches being utilized, as well as consumer behavior and satisfaction in response to marketing strategies and the sensitive pricing techniques being implemented to endorse generic and store-brand products available on the market. Highlighting brand competition between wholesalers, retailers, and private brand names following a global economic crisis, this publication is an extensive resource for researchers, graduate-students, economists, and business professionals.

Frameworks for Market Strategy - European Edition (Paperback, European Ed): Noel Capon, Frank Go Frameworks for Market Strategy - European Edition (Paperback, European Ed)
Noel Capon, Frank Go
R3,527 Discovery Miles 35 270 Ships in 12 - 17 working days

Frameworks for Market Strategy helps students understand how to develop and implement a market strategy and how to manage the marketing process. Marketing activity is the source of insight on the market, customers, and competitors and lies at the core of leading and managing a business. To understand how marketing fits into the broader challenge of managing a business, Capon and Go address marketing management both at the business and functional levels. The book moves beyond merely presenting established procedures, processes, and practices and includes new material based on cutting-edge research to ensure students develop strong critical thinking and problem-solving skills for success. In this European edition, Capon and Go have retained the strong framework of the book, but have updated the cases, examples, and discussions to increase the book's relevance for students outside the USA. Key features include: * A strong strategic focus, teaching students how to analyze markets, customers, and competitors to plan, execute, and evaluate a winning market strategy * Practical examples from a range of contexts, allowing students to develop the skills necessary to work in for-profit, public, or non-profit firms * Emphasis on understanding the importance of working across organizational boundaries to align firm capabilities * Full chapters devoted to key topics, including brand management, digital marketing, marketing metrics, and ethical as well as social responsibilities * Focus on globalization with a chapter on regional and international marketing * Multiple choice, discussion, and essay questions at the end of each chapter Offering an online instructor's manual and a host of useful pedagogy - including videos, learning outcomes, opening cases, key ideas, exercises, discussion questions, a glossary, and more - this book will provide a solid foundation in marketing management, both for those who will work in marketing departments, and those who will become senior executives.

Building Routes to Customers - Proven Strategies for Profitable Growth (Hardcover, 2009 ed.): Peter Raulerson, Jean-Claude... Building Routes to Customers - Proven Strategies for Profitable Growth (Hardcover, 2009 ed.)
Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer
R2,664 Discovery Miles 26 640 Ships in 12 - 17 working days

Building Routes to Customers explains the powerful "Routes-to-Market" approach for driving profitable growth. World-class organizations including IBM, Microsoft, HP, Cisco, Hitachi, Adobe and Plantronics, and hundreds of smaller companies, have adopted RTM to develop and execute highly successful go-to-market strategies and tactics.

With a step-by-step approach and dozens of examples, the authors show how you can use RTM to: (1) Determine the optimal level of spending for each function in marketing, sales and customer service, for each market segment, product and service. (2) Optimize your marketing mix and sales and distribution channels to maximize revenue and profitability throughout the product life cycle. (3) Get everyone in product management, marketing, sales, customer service, and your distribution partners aligned and working together to maximize results. (4) Get the right products and services to the right customers at the right time. (5) Retain existing customers and create profitable new ones.

Value First, Then Price - Building Value-Based Pricing Strategies (Paperback, 2nd edition): Andreas Hinterhuber, Todd C.... Value First, Then Price - Building Value-Based Pricing Strategies (Paperback, 2nd edition)
Andreas Hinterhuber, Todd C. Snelgrove
R1,427 Discovery Miles 14 270 Ships in 9 - 15 working days

Provides postgraduate students, sales and marketing managers with theories and best practices to quantify the value of their products; Road-tests quantitative methodology through a wide variety of real-life industrial cases, showing how it can be used in a variety of situations. Case studies included in the first edition were recognised as Winner of the Overall Case Award 2014 and The Case Centre best-selling case 2013 - 2017; Fully updated new edition, including three new chapters, new case studies and online resources; Edited by two professionals at the forefront of cutting-edge practice and with academic rigor

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