Marketing has experienced unprecedented changes. Globalization, digital revolution, transparency, and growing pressure concerning the role of business in society are affecting marketing functions. Simultaneously, these changes are forcing both academics and professionals to reinvent and reposition themselves, calling for a deep discussion about what and how universities should teach to face present and future market demands and requirements. Evaluating the Gaps and Intersections Between Marketing Education and the Marketing Profession provides emerging perspectives on the role of marketing and marketing education in increasingly complex and demanding social and economic landscapes. Featuring coverage on a broad range of topics such as business schools, marketing curricula, and professional development, this publication is ideally designed for researchers, business students, marketers, managers, academicians, and employers seeking current research on market expectations and students' future roles within this discipline.

Sales: Problems and Materials give students a basic understanding of sales of goods transactions and how Article 2 of the Uniform Commercial Code (UCC) is applied to them. Built around a series of problems, the book connects real case studies and the author's original material directly to the text of Article 2. The text discusses the scope of the code, how it functions when circumstances of a transaction change, remedies for breach of contract, and the risk of loss. Other topics include performance, warranties, and title. Students learn how the code is a system of inter-related rules that work together to facilitate the sale of goods and resolve related disputes. The revised first edition features revisions throughout to ensure the content is accurate and up-to-date. Additionally, the problems have been updated or replaced based on student feedback. Sales: Problems and Materials helps students recognize the UCC as the primary source of commercial law. It gives students a level of comfort and confidence with Article 2 that will enable them to effectively address the needs of their clients once they enter into practice. The book is ideal for law courses that cover sales transactions.

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

Narration can be conceptualized as conveying two or more events (or an event with a situation) that are logically interrelated and take place over time and have a consistent topic. The concept includes every storytelling text. The advertisement is one of the text types that includes a story, and the phenomenon conceptualized as advertising narration has gained new dimensions with the widespread use of digital media. The Handbook of Research on Narrative Advertising is an essential reference source that investigates fundamental marketing concepts and addresses the new dimensions of advertising with the universal use of digital media. Featuring research on topics such as branding, mobile marketing, and consumer engagement, business professionals, copywriters, students, and practitioners will find this text useful in furthering their research exposure to evolutionary techniques in advertising.