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Books > Business & Economics > Business & management > Business communication & presentation

Successful Marketing Communications - A practical guide to planning and implementation (Paperback): Cathy Ace Successful Marketing Communications - A practical guide to planning and implementation (Paperback)
Cathy Ace
R1,353 Discovery Miles 13 530 Ships in 12 - 17 working days

"Successful Marketing Communications" is a comprehensive, introductory text that takes a practical approach to the subject of marketing communications. For students who need to gain a practical insight into promotional planning and implementation, this text covers all of the marketing communications content from certificate to advanced level. The text not only prepares students for the increasingly higher levels of CIM examinations, but also allows practitioners without expertise in this area to develop their own planning skills Written in plain English and with web references throughout - containing the most up-to-date resources and examples - the text offers practical insights into how to successfully find, brief and manage marketing communications service providers.

Adaptable Project Management - A Combination of Agile and Project Management for All (Pm4a) (Paperback): Colin Bentley Adaptable Project Management - A Combination of Agile and Project Management for All (Pm4a) (Paperback)
Colin Bentley
R1,068 R880 Discovery Miles 8 800 Save R188 (18%) Ships in 12 - 17 working days

Adaptable Project Management - A combination of Agile and Project Management for All (PM4A) dispels the myth that Agile approaches to project management can only be used for software development. It gives advice on how to combine the benefits of Agile and waterfall project management methodologies for successful project implementation.

Constructive Communication - Skills for the building industry (Paperback): Richard Ellis Constructive Communication - Skills for the building industry (Paperback)
Richard Ellis
R1,028 Discovery Miles 10 280 Ships in 12 - 17 working days

Richard Ellis is a consultant in communications and the successful author of 'Communication for Engineers'. In each chapter he highlights key points and situations, and provides exercises to consolidate what has already been learnt. The book ends with a 'toolbox' of useful information on subjects such as writing letters, spelling, punctuation, using abbreviations, studying for exams, using libraries and training. Written in clear, informative English, with the emphasis on the practical, this book is essential reading for both students and professionals in the construction industry.

The Techlash and Tech Crisis Communication (Paperback): Nirit Weiss-Blatt The Techlash and Tech Crisis Communication (Paperback)
Nirit Weiss-Blatt
R788 Discovery Miles 7 880 Ships in 12 - 17 working days

Over the years, tech companies were accustomed to cheerleading coverage of product launches, but in recent years the long tech-press honeymoon ended. It was replaced by a new era of mounting criticism focusing on tech's negative impact on society. This emerging tech backlash is a story of pendulum swings between tech-utopianism and tech-dystopianism. When and why did media coverage shift to corporate misdeeds, and how did tech companies respond? The Techlash and Tech Crisis Communication provides an in-depth analysis of the evolution of tech journalism and reveals the "inside story" of the Techlash. Furthermore, it shows how Big Tech companies defend themselves from scrutiny by attempting to reduce their responsibility. From employee activism to political pushback, the ramifications are growing. Until now, the interplay between tech journalism and tech PR has been underexplored. Through analysis of both tech media and corporate crisis response, The Techlash and Tech Crisis Communication examines the roots and characteristics of the Techlash. Insightful observations by tech journalists and tech PR professionals are added to the research data, illuminating the profound changes in the power dynamics between the media and the tech giants they cover. Nirit Weiss-Blatt explores theoretical and practical implications for both tech enthusiasts and critics.

Hands-On Exhibitions - Managing Interactive Museums and Science Centres (Hardcover, illustrated edition): Tim Caulton Hands-On Exhibitions - Managing Interactive Museums and Science Centres (Hardcover, illustrated edition)
Tim Caulton
R3,909 Discovery Miles 39 090 Ships in 12 - 17 working days


The development of interactive displays has transformed the traditional museum world in the last decade. Visitors are no longer satisfied by simply gazing at worthy displays in glass cases - they expect to have hands-on experience of the objects and be actively involved with the exhibits, learning informally and being entertained simultaneously. Hands-on museums and science centres provide the most remarkable example of how museums are redefining their roles in society - improving access to real objects and real phenomena, so that they can be enjoyed by more people.
In recent years museums have been thrust into intense competition for the public's time and money with all branches of the leisure industry, from commercial theme parks to retail shopping and home entertainment. This has upset the traditional stability of the museum and their visitors. A hands-on approach encourages a broader visitor base, which in turn helps to bring in additional revenue at a time of declining public subsidy.
Tim Caulton investigates how to create and operate effective exhibitions which achieve their educational objectives through hands-on access. He concludes that the continuing success of hands-on museums and science centres hinges on attaining the very best practice in exhibition design and evaluation, and in all aspects of operations, including marketing and financial and human resource management. Hands-On Exhibitions provides a practical guide to best practice which will be indispensable to all museum professionals and students of museum studies.

Handbook of Administrative Communication (Hardcover): James Garnett Handbook of Administrative Communication (Hardcover)
James Garnett
R7,890 R6,051 Discovery Miles 60 510 Save R1,839 (23%) Ships in 12 - 17 working days

This volume takes a communications-oriented approach to a wide range of topics encompassing organization, management, political theory and practice, business-government relations, innovation processes, and IT. Offering a balanced, international presentation, it contains authoritative contributions from world-renowned experts representing various disciplines, including administrative law, organizational and political theory, phenomenology, public and business management, educational technology, psychology, and other fields. The book addresses typically neglected subjects such as communicating through humor, drama, film, poetry, fiction, and other creative forms.

The Breakdown of Hierarchy - Communicating in the Evolving Workplace (Paperback): Eugene Marlow, Patricia O'Connor Wilson,... The Breakdown of Hierarchy - Communicating in the Evolving Workplace (Paperback)
Eugene Marlow, Patricia O'Connor Wilson, Helen Marlow
R1,408 Discovery Miles 14 080 Ships in 12 - 17 working days

The Breakdown of Hierarchy explores the changes that have taken place in the second half of the 20th century and how organizations of all sizes can harness electronic media to open the lines of dialogue and corporate conversation. Never before published case studies of Honeywell, Motorola and Raychem are discussed. Eugene Marlow has been involved with the strategic application of print and electronic media for over 25 years. He has consulted to dozens of organizations in the media, technology, healthcare, consumer products, and non-profit sectors. Dr. Marlow teaches graduate and undergraduate courses in electronic journalism and business communications at Bernard M. Baruch College (City University of New York).Patricia O'Connor Wilson works for the Center for Creative Leadership (CCL), an international non-profit educational institution devoted to behavioral science research, executive development, and leadership education. Based in Greensboro, North Carolina, the Center also has educational facilities and network associates throughout the world. Ms. Wilson has also conducted research in the areas of managerial effectiveness, self-efficacy and entrepreneurialism.

The Little Book of Big PR - 100+ Quick Tips to Get Your Business Noticed (Paperback, Special Ed.): Jennefer Witter The Little Book of Big PR - 100+ Quick Tips to Get Your Business Noticed (Paperback, Special Ed.)
Jennefer Witter
R212 R199 Discovery Miles 1 990 Save R13 (6%) Ships in 12 - 17 working days

As an entrepreneur, you need every helpful tool you can get your hands on to build your business. And if you know the tricks of the trade, perhaps nothing can gain more attention for your small business and build your company's credibility than a good, old-fashioned public-relations campaign. Whether you're an established company or a cost-conscious start-up, The Little Book of Big PR tells you all you need to know to be able to use public relations effectively as a business-building tool.Drawing on the expertise gained during her long career in public relations, Jennefer Witter shares simple, smart, and budget-friendly methods for getting your business noticed, including what she calls the seven key elements of public relations:* Self-branding* Media relations* Social Media* Networking* Speaking engagements* Cause-related marketing* Selecting a PR agencyComplete with real-world case studies and sample content (such as media pitches) to use as-is or to modify to fit your own specific needs, this all-encompassing resource will provide for you the expert guidance all entrepreneurs need to grow their business to new, attention-getting heights.

BCOM (Paperback, 10th edition): Carol Lehman, Robyn Walker, Debbie DuFrene BCOM (Paperback, 10th edition)
Carol Lehman, Robyn Walker, Debbie DuFrene
R1,212 R1,088 Discovery Miles 10 880 Save R124 (10%) Ships in 10 - 15 working days

Learn business communications YOUR way with Lehman/DuFrene/Walker's BCOM, 10E from 4LTR Press. This inviting, easy-reference textbook and online digital learning support guide you through mastering today's business communication concepts and skills. Visually engaging chapters offer helpful study tools like Chapter Review Cards that consolidate review material into a ready-made study tool. BCOM's MindTap allows you to learn with the printed book or completely online, on your terms. Read or listen to the book and study with the aid of instructor notifications, flashcards and practice quizzes. When it's time to review, you can easily gather everything you've flagged or noted into a guide you organize. Track your scores so you know where to focus your efforts and stay motivated in reaching your learning and business communication goals.

How to Influence Others at Work - Psychoverbal communication for managers (Paperback, 2nd edition): Dick McCann How to Influence Others at Work - Psychoverbal communication for managers (Paperback, 2nd edition)
Dick McCann
R1,167 Discovery Miles 11 670 Ships in 12 - 17 working days

Being able to influence others is absolutely vital to the business manager who is not only responsible for their own destiny, but also the well-being of their staff and the future of their company. Getting people to do what you want them to has occupied the minds of generations of scholars, not to mention dictators. Among the former, the psychologist Carl Jung was perhaps the most prominent. His concepts of the extroverted and introverted personality, of archetypes and of the unconscious are now widely accepted. However, to understand and benefit properly from Jung, you need years of training. Fortunately though, Professor McCann has adapted Jung's ideas to the workplace and made them easy for us to understand. Not only that, in How to Influence Others at Work, he also combines his own remarkable techniques with those of neurolinguistics, resulting in an easy to digest volume which shows how all of us can use influence to our own ends.In this second edition the author has included a new chapter on communication channels. This chapter gives practical guidance on how to improve awareness in all aspects of communications.

CNS: Cooperation, Innovation and Service (Hardcover): Patrizia Battilani CNS: Cooperation, Innovation and Service (Hardcover)
Patrizia Battilani
R1,063 Discovery Miles 10 630 Ships in 12 - 17 working days
BCOM (Paperback, 11th edition): Carol Lehman, Robyn Walker, Debbie DuFrene BCOM (Paperback, 11th edition)
Carol Lehman, Robyn Walker, Debbie DuFrene
R1,192 R1,068 Discovery Miles 10 680 Save R124 (10%) Ships in 10 - 15 working days

Master business communication skills in the way that's best for you with Lehman/DuFrene/Walker's BCOM, 11E. This inviting, easy-reference text with MindTap online learning activities helps you master today's critical business communication concepts and skills. Visually driven, interesting chapters present the latest developments in business communication. With MindTap, you can read or listen to the book and study with the aid of flashcards and practice quizzes. When it's time to review, you can easily gather everything you've flagged or noted into a study guide that you organize. You can even track your scores so you know where to focus your efforts and stay motivated in reaching your learning and business communication goals.

Communicating for Success (Hardcover, 3rd edition): Cheryl Hamilton, Tony Kroll, Bonnie Creel Communicating for Success (Hardcover, 3rd edition)
Cheryl Hamilton, Tony Kroll, Bonnie Creel
R7,757 Discovery Miles 77 570 Ships in 12 - 17 working days

Core textbook for Introduction to Communication courses that covers major subfields of communication, provides a thorough section on public speaking, and focuses on communication skills for a variety of professional contexts Combination of accessible writing and activities with a focus on long-term career outcomes makes this ideal for introductory courses that seek to convince both majors and non-majors to take additional communication courses Noted for its extensive activities, accessible and practical bridging of theory and specific situations, and focus on the application of communication studies to a variety of careers --Each chapter is packed with features-from applied scenarios, key terms, and chapter summaries to skill-building activities, learning objectives, and discussion questions --eResources for instructors to include PowerPoint slides and an Instructor's Manual providing advice on how to use the book's activities in both in-person and online classes

Cashing In On Private Label Rights (Paperback): Leroy Vincent Cashing In On Private Label Rights (Paperback)
Leroy Vincent
R210 R157 Discovery Miles 1 570 Save R53 (25%) Ships in 12 - 17 working days
PLR For Cash - How to Utilize Private Label Rights for Maximum Profits (Paperback): Leroy Vincent PLR For Cash - How to Utilize Private Label Rights for Maximum Profits (Paperback)
Leroy Vincent
R208 R156 Discovery Miles 1 560 Save R52 (25%) Ships in 12 - 17 working days
Running Effective Meetings For Dummies (Paperback): J.A. Allen Running Effective Meetings For Dummies (Paperback)
J.A. Allen
R546 Discovery Miles 5 460 Ships in 12 - 17 working days

Turn meetings into the best part of your day with this actionable, step-by-step guide Brainstorming meetings. Team meetings. Stakeholder meetings. Zoom meetings. Hybrid meetings. Most of us are part of more meetings than we can even count. And how many of these meetings are actually productive and valuable? Running Effective Meetings For Dummies shows you how to plan, guide, and run a great meeting, whether you're doing it face-to-face, fully virtual, or a combination of both. Authors Dr. Joseph Allen, industrial and organizational psychologist, and Emmy-award winning communications expert Karin Reed team up to walk you through the steps you need to take to make your next meeting your best one yet. You'll learn about: The different kinds of meetings and what each is supposed to accomplish How to prep for a great meeting and set the expectations of all the participants How to be an effective leader by guiding discussion during the actual meeting itself Effective follow-up and evaluation to keep your momentum and continually improve your meetings Stop enduring meeting-fatigue and start making meetings the fun, productive, and engaging events they're supposed to be. Grab a copy of Running Effective Meetings For Dummies today!

Can We Start Again? - The Patterns Of NLP Applied To Business Interactions (Paperback): Daryll Scott Can We Start Again? - The Patterns Of NLP Applied To Business Interactions (Paperback)
Daryll Scott
R445 Discovery Miles 4 450 Ships in 12 - 17 working days

"Can We Start Again?" is a practical guide to the use of NLP in specific business contexts such as presentations, public speaking, and negotiation. It explains the "science" of NLP in layman's terms, supported with numerous examples and anecdotes, and provides an easy-to-use framework for development and implementation of the skills necessary to put NLP into practice. This book is supported by John Grinder, the official co-founder of NLP, and a major figure on the international business circuit.

Public Relations N5 (Paperback): M. Graham, S. Lyer Public Relations N5 (Paperback)
M. Graham, S. Lyer
R344 R318 Discovery Miles 3 180 Save R26 (8%) Ships in 7 - 11 working days
The Communication Book - 44 Ideas for Better Conversations Every Day (Hardcover): Mikael Krogerus, Roman Tschappeler The Communication Book - 44 Ideas for Better Conversations Every Day (Hardcover)
Mikael Krogerus, Roman Tschappeler 1
R334 R272 Discovery Miles 2 720 Save R62 (19%) Ships in 9 - 15 working days

LEARN THE TECHNIQUES YOU NEED TO COMMUNICATE BETTER AT WORK AND HOME 'Communication is a bit like love - it's what makes the world go round, but nobody really knows how it works.' Struggle to find the words in meetings? Know what you mean but not how to say it? From Aristotle's thoughts on presenting to the Harvard Negotiation Project, internationally bestselling duo Mikael Krogerus and Roman Tschappeler have 44 tried and tested ideas to change that. Distilled into a single volume, their winning marriage of practicality and humour turns seemingly difficult ideas into clear and entertaining diagrams that will help you: -Brush up on your listening skills and small talk -Run better meetings -Improve the conversations in your head Whether you're a CEO, just starting out or want to improve your relationships at home, this guide will improve your communication skills and help you form more meaningful connections.

Storyworthy - Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling (Paperback): Matthew Dicks Storyworthy - Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling (Paperback)
Matthew Dicks
R526 R432 Discovery Miles 4 320 Save R94 (18%) Ships in 10 - 15 working days
Essentials of Business Communication (Paperback, 12th edition): Mary Ellen Guffey, Dana Loewy Essentials of Business Communication (Paperback, 12th edition)
Mary Ellen Guffey, Dana Loewy
R6,392 R5,444 Discovery Miles 54 440 Save R948 (15%) Ships in 10 - 15 working days

Ensure you have the job-ready writing and communication skills that today's employers demand with Guffey/Loewy's ESSENTIALS OF BUSINESS COMMUNICATION, 12E. This market-leading text and its online study tools help you develop the professional and communication skills that employers seek, including writing, speaking, critical thinking and teamwork. Updated employment chapters offer insights into a labor market that is more competitive and dependent on technology than ever before. The latest trends, technologies and practices, based on interviews with practitioners and the research of thousands of articles and blogs emphasize transferable professional skills. Timely advice guides you through building your brand, searching for a job, writing a winning resume, interviewing effectively and using LinkedIn. Optional editing challenges and grammar reviews and a complete grammar guide at the end of the book help you improve critical language skills. MindTap online study tools let you further refine your communication abilities.

Men Stepping Forward - Leading Your Organization on the Path to Inclusion (Paperback): Elisabeth Kelan Men Stepping Forward - Leading Your Organization on the Path to Inclusion (Paperback)
Elisabeth Kelan
R376 Discovery Miles 3 760 Ships in 12 - 17 working days

How do men interested in gender equality become ‘change makers’ and lead their organisation towards inclusion? Directly addressing men, this innovative book reveals how they can be centrally involved in creating gender-inclusive cultures in their organisations. Using cutting-edge research, it suggests practical actions for men as leaders and managers to implement in order to make real changes . Ideal for the time-poor professional, it is essential reading for all men who want to make a difference but don’t know where to start.

Communicate to Influence: How to Inspire Your Audience to Action (Hardcover, Ed): Ben Decker, Kelly Decker Communicate to Influence: How to Inspire Your Audience to Action (Hardcover, Ed)
Ben Decker, Kelly Decker
R673 R531 Discovery Miles 5 310 Save R142 (21%) Ships in 12 - 17 working days

"The gold standard for communication training programs." -USA Today Business communication sucks. At each meeting and presentation, we are inundated with information, leaving us thirsting for inspiration. Sure, we will check off an action item because we have to . . . but what if we were actually inspired to do something? What if we were so moved that we wanted to do it? Leaders must earn the license to lead. Not by expertise, authority, or title alone, but by influence. In Communicate to Influence, you will learn the secrets of the Decker Method-a framework that has been perfected over the past 36 years. Ben and Kelly Decker add fresh insights to these proven principles so that you can ignite change and inspire action. Discover: The Five White Lies of Communicating: learn which barriers prevent you from getting better The Communicator's Roadmap: use a tool to visually chart what type of communication experience you create The Behaviors of Trust: align what you say with how you say it to better connect with your audience The Decker Grid: shift your message from self-centered, all about me content to relevant, audience-centered content that drives action You are called to communicate well. Not only on the main stage, under bright lights, but every time you speak with your colleagues, your clients, and other stakeholders. It's time to learn how. Stop informing. Start inspiring. BEN DECKER & KELLY DECKER are the leading experts in the field of business communication. They consult on messaging, cultivate executive presence among the leadership of Fortune 500companies and startups alike, and regularly deliver keynotes to large audiences. Together, they run Decker Communications, a global firm that trains and coaches tens of thousands of executives a year. Ben and Kelly live in the San Francisco Bay Area, where they constantly test and refine communication techniques with their most demanding audience, their three boys.

Positioning - The Battle for Your Mind (Paperback, 2nd ed): Al Ries, Jack Trout Positioning - The Battle for Your Mind (Paperback, 2nd ed)
Al Ries, Jack Trout
R566 R376 Discovery Miles 3 760 Save R190 (34%) Ships in 12 - 17 working days

One of the most important communication books Ive ever read. I highly recommend it!
­­Spencer Johnson, author of Who Moved My Cheese? and co-author of The One Minute Manager



...Ries and Trout taught me everything I know about branding, marketing, and product management. When I had the idea of creating a very large thematic community on the Web, I first thought of Positioning....
­­David Bohnett, Chairman and Founder of GeoCities



The first book to deal with the problems of communicating to a skeptical, media-blitzed public, Positioning describes a revolutionary approach to creating a position in a prospective customers mind-one that reflects a companys own strengths and weaknesses as well as those of its competitors. Writing in their trademark witty, fast-paced style, advertising gurus Ries and Trout explain how to:




  • Make and position an industry leader so that its name and message wheedles its way into the collective subconscious of your market-and stays there
  • Position a follower so that it can occupy a niche not claimed by the leader
  • Avoid letting a second product ride on the coattails of an established one.


Positioning also shows you how to:



  • Use leading ad agency techniques to capture the biggest market share and become a household name
  • Build your strategy around your competitions weaknesses
  • Reposition a strong competitor and create a weak spot
  • Use your present position to its best advantage
  • Choose the best name for your product
  • Determine when-and why-less is more
  • Analyze recent trends that affect your positioning.


Ries and Trout provide many valuable case histories and penetrating analyses of some of the most phenomenal successes and failures in advertising history. Revised to reflect significant developments in the five years since its original publication, Positioning is required reading for anyone in business today.

The Leader's Guide to Speaking with Presence - How to Project Confidence, Conviction, and Authority (Paperback, Special... The Leader's Guide to Speaking with Presence - How to Project Confidence, Conviction, and Authority (Paperback, Special ed.)
John Baldoni
R297 R137 Discovery Miles 1 370 Save R160 (54%) Ships in 12 - 17 working days

Whether in a meeting or a presentation, a watercooler conversation or a formal speech, a leader's most important job is to. Your idea may be groundbreaking. The potential profits might be exhilarating. The time to act may be right now, but if you're not able to craft and deliver a clear message that doesn't lead the audience to gain your perspective, that can be the difference between your pitch being transformational and becoming forgettable. Executive coach and leadership expert John Baldoni provides this concise tool kit containing more than 100 practical tips for creating and communicating meaningful messages with presence and authority. In The Leader's Guide to Speaking with Presence, you will discover how to: Present their ideas clearly and provide context Radiate confidence and put the audience at ease Refine their delivery Use stories to inform, involve, and inspire Leverage the energy of any room Convey optimism tempered with reality to gain buy-in Turn PowerPoint presentations into performances When a leader learns to own the room with an authentic and persuasive speech, the audience will become putty in their hands. The Leader's Guide to Speaking with Presence helps leaders achieve the kind of genuine presence that evolves into lasting trust and quantifiable influence.

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