Telecommunications - central to our daily lives - continues to change dramatically. These changes are the result of technological advances, deregulation, the proliferation of broadband service offers, and the spectacular popularity of the Internet and wireless services. In such adynamic technological and economic environment, competition is increasing among service providers and among equipment manufacturers. Consequently, optimization of the planning process is becoming essential. Although telecommunications network planning has been tackled by the Operations Research community for some time, many fundamental problems remain challenging. Through its fourteen chapters, this book covers some new and some still challenging older problems which arise in the planning of telecommunication networks. Telecommunications Network Planning will benefit both telecommunications practitioners looking for efficient methods to solve their problems and operations researchers interested in telecommunications. The book examines network design and dimensioning problems; it explores Operation Research issues related to a new standard Asynchronous Transfer Mode (ATM); it overviews problems that arise when designing survivable SDH/SONET Networks; it considers some broadband network problems; and it concludes with three chapters on wireless and mobile networks. Leading area researchers have contributed their recent research on the telecommunications and network topics treated in the volume.

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

This title takes an international perspective on the topical issues of marketing ethics and ethical communications. The contributors are professors of business in various European institutions who bring their international background and experience to this body of work.

"How to Kill Your Company is a short and wonderful romp of a book. Ken Kirsh provides us with fastest way I've ever seen to help every leader become more self-aware, and in turn, build companies that thrive rather than fail." --Robert Sutton, Stanford Professor and author of the New York Times bestsellers Good Boss, Bad Boss and The No Asshole Rule "Ken Kirsh's book, How to Kill Your Company, is an intellectual shot in the brain. If you buy it, read it, study it, and put it into action, it will prevent you from shooting yourself in the foot and in the wallet." --Jeffrey Gitomer, author of Little Red Book of Selling "Never have I seen so many good, actionable thoughts in so few pages." --Peter Ricchiuti, Professor, A.B. Freeman School of Business, Tulane University "For small businesses or big, Kirsh delivers 50 punchy and powerful don't do's that apply to CEOs, clerks and every employee in between." --Chris Altizer, Senior Vice President Human Resources, Pfizer Unapologetic and in your face, How to Kill Your Company exposes 50 of the most common and detrimental behaviors that people, including you, unwittingly exhibit on a daily basis--and they're killing your company.

Changes in the global economy bring new dynamics, concepts, and implications that require digitalization and adaptation. The new "normal" has changed, and companies must adopt such strategies if they want to survive in the ever-changing business environments. Business Management and Communication Perspectives in Industry 4.0 is a pivotal reference source that provides vital research on the planning, implementing, and evaluating of strategies for the new industry standards. While highlighting topics such as artificial intelligence, digital leadership, and management science, this publication theorizes about tomorrow's business and communication environments based on the past and present of the concepts. This book is ideally designed for managers, researchers, educators, students, professionals, and policymakers seeking current research on blending managerial and communicational concepts with a multidisciplinary approach.

Pleasure, wrote Oscar Wilde, is the only thing worth having a theory about. In Pleasure in the Eighteenth Century, Roy Porter and Marie Mulvey Roberts question the idea of pleasure as unmediated, natural experience. To what extent was pleasure stage-managed to make it socially, morally, and politically acceptable?

Taking its cue from Michel Foucault, this volume represents a stunning example of the pleasures of analysis, a place where discourse about pleasure is a pleasure in its own right. From cross-dressing to feasting, music to charity work, the essays in this volume probe the foundations of eighteenth-century society while entertaining the reader vicariously with their tales of vanished delights.

***BUSINESS BOOK AWARDS 2022 SHORTLISTED TITLE*** Now more than ever, the scientific and medical community is under the microscope and in front of the media. Science matters, and in a post-truth world it's more important than ever for scientists and physicians to be heard. But there's a challenge. To get people to listen, you can't communicate in writing alone anymore. You need to speak up and be seen - on stage, online, and on camera. To do this well you need to master the art of influential speaking, which is something you weren't taught at university or medical school. This book teaches you how to become a compelling scientific speaker so that you can put your message across with confidence and clarity, both online and in person. It's written by a speaking coach with 25 years of experience in science communications. Part One shows how speaking can help you to win the war of attention, benefiting both your field and your career. Part Two explains how to craft your scientific message in a way that connects with your audience and achieves your goal. Including how to be memorable, handle the Q&A, and communicate risk. Part Three gives you a tool kit for speaking with energy and conviction in all types of situations. These include virtual channels, which are particularly important in the post-COVID era. Jo Browning is the Founder and Managing Director of Filshie Browning Associates, and its Principle Consultant. She has 25 years of experience in verbal communication skills, and helps scientists and physicians to improve their content, competence, and confidence, so that they can communicate with impact and authority. This enables them to enhance their reputations and build more effective relationships with both their peers and others.

Meetings take a significant part of communication in business. It can make or break the business. Yet executives and professionals assume that they have the skills or they can learn through experience. However many of them experience aimless time consuming meetings draining the productivity. This book with extensive research provides the solution. This book considers meeting as a process and recommends achievement of effective, efficient and energetic meetings through system, strategy and synergy. It blends conventional productivity tools with Neuro Linguistic Programming (NLP). NLP teaches how to use the language of the mind to consistently achieve specific and desired results. It means a study of excellence. NLP gives tools for communication, rapport, outcome definition and many more. Using simple language and not requiring any prerequisite in NLP, this book is a practical guide of how we can use NLP in day-to-day life through meetings. This book derives analogy with sport - effectiveness of an archer to aim at a good decision, efficiency of a sprinter to achieve maximum out of time and energy of a weightlifter to lift action items to the level of achievement. Armed with this book, you can achieve effectiveness, efficiency and energy in meetings.

"Business and Professional Communication" engages the reader with the most current strategies needed to effectively manage workplace communication challenges. Noted as a complete text matching the unique demands of the workplace environment to student competencies, "Business and Professional""Communication" surpasses the coverage of traditional communication books by addressing the recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture; listening, interpersonal communication style differences, and conflict; dealing with difficult people; improving diversity and intercultural communication; business writing; interviewing; selling; and negotiating successfully. "Business and Professional Communication" not only prepares the reader for relevant, informative, and persuasive public presentations in the workplace, but also prepares them for managing cultural diversity, sales, customer-service, audits, briefings/reports, team-building, using social media and technology, and other communication proficiencies vital for success in the modern workplace.

Managing Corporate Social Responsibility offers a strategic, communication-centred approach to integrating CSR into organizations. Drawing from a variety of disciplines and written in a highly accessible style, the book guides readers in a focused progression providing the key points they need to successfully navigate the benefits and implications of managing CSR. * Chapters are organized around a process model for CSR that outlines steps for researching, developing, implementing, and evaluating CSR initiatives * Emphasizes stakeholder engagement as a foundation throughout the CSR Process Model * Discusses ways to maximize the use of social media and traditional media throughout the process * Offers international examples drawn from a variety of industries including: The Forest Stewardship Council, Starbucks Coffee, and IKEA. * Draws upon theories grounded in various disciplines, including public relations, marketing, media, communication, and business

An inside look at crisis management in the 21st century, Feeding Frenzy tells the story of two companies at war with each other, and of the trial lawyers determined to keep the conflict on the front pages. The Ford-Firestone tire crisis was the biggest business story of 2000-2001. Deadly and mysterious rollover accidents of Ford Explorers with failing Firestone tires took a toll of more than 270 lives in the U.S. and at least 100 more in Venezuela and other hot-climate countries. In compelling narrative, Feeding Frenzy provides a richer case study than can be found in other books on crisis communications. The reader climbs into the front seat for an eventful ride with the Ford PR team, as the automaker tries to understand what's causing the maddening accidents. Firestone's recall of millions of tires does nothing to abate unprecedented scrutiny from international media, safety advocates and an angry U.S. Congress. All the while, trial lawyers are leaking a new inflammatory document virtually every day to journalists competing with one another to break the next big story in this epic crisis. Jon Harmon is a chief communications officer with experience in all facets of reputation management. Over a 23-year career at Ford Motor Company, Harmon served in numerous roles requiring adroit media relations. He was Ford's chief spokesman during national labor negotiations with the UAW, and for many of Ford's high-profile legal cases and safety issues. As head of public relations for Ford Truck, Harmon was thrust into defending the Ford Explorer throughout the epic Ford-Firestone tire crisis. Harmon is the author of the Force for Good Communications blog for "aspirational public relations" at www.forceforgoodcom.com.

"As Sanow and Lescault delve further into the heart of what makes a presentation great, they provide insight, inspiration, and a toolkit of expert advice."
-Stephen M. R. Covey, author of "The Speed of Trust"

If you think the only ones who need to concentrate on presentation skills are professional speakers, it's time to reevaluate your perspective.

Whether or not you are trying to speak in front of an audience, close a sale, or ace a job interview, you need to forge connections that last. This starts with presenting yourself as intelligent, successful, and likable.

Written by two expert public speakers, this guidebook delivers
proven tips, tools, and strategies to get your message across in a lively manner; fifteen ways to keep your audience awake and energized; guides to using humor, stories, and anecdotes to make your talk more interesting; twelve ways to instantly improve your slideshow presentations; many more proven techniques to increase audience engagement.

Whether you are speaking at a conference, staff meeting, or interview, you need a roadmap to come across as a winner. Enjoy the peace of mind that comes from knowing that you will be ready to master any presenta-tion situation. Learn how to "Present with Power, Punch, and Pizzazz "

What's the best way to calm the butterflies before you speak? Should you open your speech with a joke or a story? What should you do if you forget something important? How do you overcome your fear of speaking to large and small groups? Here, in an easy to access format, you'll find techniques to create and deliver a speech for every occasion, overcome pre-speech nerves, avoid tripping over your tongue, and always look and feel like a Unique and Sexy Speaker. You speak in public every day. Whether you're giving a speech, having a conversation, saying your wedding vows, teaching your kids, exhorting your sales team, or talking in your sleep, if someone is listening, you have the opportunity to influence and to inspire. Being influential and inspirational That's very sexy

As an international speaker with more than a dozen years of experience speaking to all kinds of audiences, I can say this is a truly useful collection of tips that can help any speaker rise to the next level. I've read many books for speakers, and this is the one I'd use right before I go on stage or as I fly to my next engagement to remind me of the basics and to get a good, positive outlook thanks to its bite-sized chunks of wisdom. Dan Janal, publicity/marketing/thought leader, and president of PR LEADS. PLUS.com

Secrets of a Unique & Sexy Speaker sets out the rules of speaking in clear, concise, and easy-to-follow steps that take the mystery and fear out of public speaking. This is an indispensable guide for anyone who wants to, or has to, stand before an audience to deliver a message. Rona Arato, author of The Last Train, a Holocaust Story

Lucky me I read Secrets of a Unique & Sexy Speaker before two public appearances, one in front of a hundred or so businesspeople and the other before a board of eighteen. I chose several Speaking Tips to practice and test drive. While much of the book might have you nod in recognition, if you re aware of your own ticks and have received feedback about your speaking, you will as I did benefit enormously from consistently applying these techniques to help you improve. As Marion Claire points out, speaking is a mental as well as physical sport that requires preparation to achieve greater freedom of expression. Thank you, Marion, for your thorough, practical and encouraging guidance. Agnes Mura, MA MCC, global leadership coach, www.AMIcoaches.com

The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies. This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresight could benefit the organization they steer.

Raising a ladder to the moon' is a metaphor that was used to describe the immensity of the task of laying the first trans-Atlantic telegraph cable at the end of the nineteenth century. It is used in this book to illuminate the challenges and opportunities that are inherent in the development of corporations as socially and environmentally responsible 'citizens' at the beginning of the twenty-first century. With reference to companies such as Macdonald's, Deutsche Bank, Coca-Cola, Royal Dutch / Shell, BP, Wal-Mart, and Unilever, Raising a Ladder to the Moon argues that in order to re-engage with the world, and solve some of the problems created by globalisation, we must re-see it. We must now see it in the light of its complexities. We have succeeded in creating social systems that create and destroy, that bind us together in common purpose and that set us against each other. Our corporations stand as monuments to our success at building social structures, but they are neither people nor machines. They are alive. They are complex, adaptive systems that can take on a life of their own. We need to embrace that complexity.

This book presents the findings, applications, and theoretical underpinnings of a unique leadership communication model: motivating language theory. Drawing from management, social science, and communication theories, motivating language theory demonstrates how leader-to-follower speech improves employee and organizational well-being and drives positive workplace outcomes (such as employee performance, retention, and job satisfaction) in a wide array of settings. It presents an integrated model based on empirical findings and theoretical developments from the past three decades to explore the three dimensions of motivating language: direction giving language, empathetic language, and meaning-making language. It will be a comprehensive source for its empirical relationships, generalizability, theoretical basis, and future directions for research and practice.

Email steals too much of your precious time, doesn't it?

Processing email takes way too much time because we never learned to manage it effectively. We are constantly interrupted, invest countless hours in it, re-read emails that languish in our inbox, store email we don't need and suffer from email overload. Don't you agree?

This book provides what you need to manage email, eliminate the overload and save your precious time. It will help you minimize interruption, overcome indecision and empty your inbox. It will help you organize priorities and manage time, so you can get your work done--at work. You can give up doing email at dinner and in bed. Good idea?

This book presents an ethical framework which evaluates the legitimacy of the practice of ghostwriting. It explores the connection between personal authenticity and the use of ghostwriters in corporate, political, legal, higher education, and scientific contexts. It then examines the history of ghostwriting as a professional practice and introduces a model for ethical analysis. In this book, the authors shrewdly address crucial ethical questions such as: When is it acceptable for a leader to claim the words of a ghostwriter as their own? When may this be inappropriate or even dangerously misleading? What are the consequences when public awareness of this practice leads to cynicism about the authenticity of leaders and their communications? And when, if ever, is the use of a ghostwriter ethical? This book will be welcomed by scholars and practitioners alike as an original and timely contribution to the literature of business, politics, and communications.