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Books > Business & Economics > Business & management > Business communication & presentation

Advertising Confluence - Transitioning Marketing Communications into Social Movements (Hardcover): A. Arora, S. Bacouel-Jentjens Advertising Confluence - Transitioning Marketing Communications into Social Movements (Hardcover)
A. Arora, S. Bacouel-Jentjens
R1,842 Discovery Miles 18 420 Ships in 12 - 19 working days

Advertising Confluence offers a unique blend of both traditional and contemporary social media thinking about advertising and integrated brand promotions throughout the world. Dr. Arora Anshu and Dr. Sabine Bacouel-Jentjens bring together articles that analyze creative social advertising in US, France, and Tunisia and offer a wide spectrum of advertising confluence from both the developed and emerging world. Contributors focus on both empirical studies with practical application as well as examinations of theoretical and methodological developments in the field of advertising studies. In all, they examine the wide range of global and local advertising strategies, the depth of integrated marketing communications, and the future of social media advertising.

Organizational Communication for Survival (Paperback, 5th edition): Virginia Richmond, James McCroskey, Larry Powell Organizational Communication for Survival (Paperback, 5th edition)
Virginia Richmond, James McCroskey, Larry Powell
R4,187 Discovery Miles 41 870 Ships in 12 - 19 working days

"A "handbook" for communicating in the work environment "" "Assuming a unique perspective for an organizational communication text, this book focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments. This "survival guide for employees" centers on understanding how and why managers communicate the way they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. This text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students become more effective communicators in today's workforce. Learning Goals
Upon completing this book, readers will be able to:

  • Communicate effectively with managers and peers
  • Understand how and why managers communicate the way they do
  • Differentiate between good and poor communication skills
Note: MySearchLab with eText does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205861989 / ValuePack ISBN-13: 9780205861989
Pricing, Online Marketing Behavior, and Analytics (Hardcover): G. Viglia Pricing, Online Marketing Behavior, and Analytics (Hardcover)
G. Viglia
R1,493 Discovery Miles 14 930 Ships in 10 - 15 working days

Over the past few decades marketing practices have shifted with the sudden growth of social media and the proliferation of devices, platforms, and applications. This rapidly changing environment presents new opportunities and challenges for marketers, who need to stay up to date with the development of e-marketing.
Viglia instructs readers in the theories and practices of online marketing;, detailing the characteristics, consumer behaviors, and differences between platforms, analytics, and pricing strategies of new media. Pricing, Online Marketing Behavior, and Analytics covers many different aspects of how online marketing works and its continuous evolution. Case studies and examples are used throughout the book to outline theories and explain e-marketing characteristics in a practical way.

The CEOs of Networking - Connecting - Engaging - Opportunities to Serve (Hardcover): Heidi Torres The CEOs of Networking - Connecting - Engaging - Opportunities to Serve (Hardcover)
Heidi Torres
R717 R638 Discovery Miles 6 380 Save R79 (11%) Ships in 10 - 15 working days
Secrets of Question-Based Selling - How the Most Powerful Tool in Business Can Double Your Sales Results (Paperback, 2nd... Secrets of Question-Based Selling - How the Most Powerful Tool in Business Can Double Your Sales Results (Paperback, 2nd Revised edition)
Thomas F. Reese
R503 Discovery Miles 5 030 Ships in 10 - 15 working days

"After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results."-Jim Cusick, vice president of sales, SAP America, Inc. "Following the program, even our most experienced salespeople raved, saying QBS was the best sales training they have ever experienced!"-Alan D. Rohrer, director of sales, Hewlett Packard For nearly fifteen years, The Secrets of Question Based Selling has been helping great salespeople live you deliver big results. It's commonsense approach has become a classic, must-have tool that demonstrates how asking the right questions at the right time accurately identifies your customer's needs. But consumer behavior and sales techniques change as rapidly as technology-and there are countless contradictory sales training programs promising results. Knowing where you should turn to for success can be confusing. Now fully revised and updated, The Secrets of Question Based Selling provides a step-by-step, easy-to-follow program that focuses specifically on sales effectiveness-identifying the strategies and techniques that will increase your probability of success. How you sell has become more important than the product. With this hands-on guide, you will learn to: Penetrate more accounts Overcome customer skepticism Establish more credibility sooner Generate more return calls Motivate different types of buyers Develop more internal champions Close more sales...faster And much, much more

EQ Applied - The Real-World Guide to Emotional Intelligence (Hardcover): Justin Bariso EQ Applied - The Real-World Guide to Emotional Intelligence (Hardcover)
Justin Bariso
R727 Discovery Miles 7 270 Ships in 12 - 19 working days
Straight Talk - Written Communication for Career Success (Hardcover): Paul R Timm, Sherron Bienvenu Straight Talk - Written Communication for Career Success (Hardcover)
Paul R Timm, Sherron Bienvenu
R3,582 Discovery Miles 35 820 Ships in 12 - 19 working days

Straight Talk: Written Communication for Career Success is a fresh new approach that gives tools needed to communicate with confidence. This text provides a thorough overview and hands-on practice in the written communication skills essential for life and work success. Whether writing person to person, or to a group, plenty of practical applications give hands on experience in: practicing effective writing, handling professional memos, participating in teams, and gaining confidence in delivering formal and informal professional documents. This book also helps students prepare for competitive events and includes a 5-Step Strategic Communication tactic which students can immediately apply and practice.

50 Activities to Kickstart Your Meetings (Hardcover): Sivasailam Thiagarajan 50 Activities to Kickstart Your Meetings (Hardcover)
Sivasailam Thiagarajan
R493 Discovery Miles 4 930 Ships in 12 - 19 working days

Discover how to unleash the full potential of your meetings Inefficient meetings plague even the most well-run organizations. In 50 Activities to Kickstart Your Meetings, productivity and games expert Sivasailam Thiagarajan explains how to use fifty tried-and-true methods to get the most out of every meeting. This book teaches the strategy of employing games, activities, and simulations to facilitate extraordinary meeting productivity and creativity. It teaches meeting planners and organizers how to use games and simulations to enhance all types of meetings: Understand organizational opportunities and problems Generate alternative ideas Transform ideas into decisions Translate decisions into actions Written for managers and executives at all levels of governmental, non-profit, and for-profit organizations, 50 Activities to Kickstart Your Meetings transforms traditional meetings into engines of creativity and growth. Thiagarajan uses the extensive experience he has gained in consulting for companies like Google and JP Morgan to teach managers of all stripes how to supercharge their next meeting.

The Negotiation Book - Your Definitive Guide to Successful Negotiating, 3rd Edition (Paperback): S. Gates The Negotiation Book - Your Definitive Guide to Successful Negotiating, 3rd Edition (Paperback)
S. Gates
R434 R396 Discovery Miles 3 960 Save R38 (9%) Ships in 12 - 19 working days

Become the best negotiator you can be, one manageable step at a time In the newly updated third edition of The Negotiation Book: Your Definitive Guide to Successful Negotiating, distinguished commercial negotiator Steve Gates delivers a singular and practical guide to the art and science of negotiation. Steve Gates is the founder of the world's leading negotiation consultancy, The Gap Partnership - and the methodology in this book is used by the world's biggest businesses to successfully execute their strategies. The book lays out the behaviours and traits associated with successful negotiation and offers a comprehensive model for how power, process and behaviour can have substantial impacts on your next negotiation. You'll also learn how you can shape these factors to optimise value for yourself, your client or your organisation. The author shows you how to secure more agreements and realise more value with every agreement you conclude. Through simple, realistic and hands-on advice, you'll improve as a negotiator and apply straightforward techniques to the real-world, dynamic environments in which your negotiations take place. You'll also find: Strategies for maintaining a balanced perspective and keeping your ego in check Maintaining a focus on the interests and priorities of the other party/parties Incremental steps for improving your negotiation ability that are easy to apply and retain This third edition brings the book firmly into the zeitgeist as it considers the very modern challenges presented to commercial negotiators as a result of an ever-changing world, in which they must navigate technological advancements, the post-Covid reality of virtual negotiation, and the impact of war, Brexit and other macro-economic and political developments that are having far-reaching impacts to business and beyond. An invaluable roadmap to becoming a Complete Skilled Negotiator, The Negotiation Book is the negotiation playbook that business leaders, lawyers, consultants and other professionals have been waiting for.

Breath of Joy - Winter Whispers (Hardcover): Kathy Joy Breath of Joy - Winter Whispers (Hardcover)
Kathy Joy; Photographs by Glenn Daman; Cover design or artwork by Sonia Frietas
R705 Discovery Miles 7 050 Ships in 10 - 15 working days
Reasons NOT to Focus on Employee Experience - A Comprehensive Guide (Hardcover): Nick Glimsdahl Reasons NOT to Focus on Employee Experience - A Comprehensive Guide (Hardcover)
Nick Glimsdahl
R445 Discovery Miles 4 450 Ships in 10 - 15 working days
Technology Transfer (Hardcover, 1975 ed.): H.F. Davidson, M Cetron, J. D. Goldhar Technology Transfer (Hardcover, 1975 ed.)
H.F. Davidson, M Cetron, J. D. Goldhar
R3,026 Discovery Miles 30 260 Ships in 10 - 15 working days

Several formerly independent trends including the in creasing rate of technological change, the demand for greater efficiency and productivity in R&D and innovation, and the need for applying technology to the solution of pressing social and economic problems have recently begun to reinforce each other resulting in renewed interest in technology trans fer activities and research. The proliferation of research efforts in the U. S. and Western Europe, increased corporate and governmental efforts to develop mechanisms and incentives for transfer and the growing closeness between transfer and innovation studies led to the decision to convene a meeting with representatives from both research and practice in trans fer and innovation in order to establish a "state-of-the-art" baseline and to promote discussion between the researchers and practioners from all sectors in the hope that new research will better reflect the realities of current practice and new mechanisms created by practioners might be improved through the use of knowledge generated from research. How close we came~to the second goal is a question which must be left to the fut~re. The proceedings which follow re flect the first goal. If the papers and conclusions occasional ly appear to be contradictory or repetitive, or naive, or over ly pessimistic or simply based upon too narrow a base or re search or experience, they are an accurate reflection of both the state-of-the-art and the lack of communications among in dividuals and organizations involved in similar activities.

Go Get That Grant! - A Practical Guide for Libraries and Nonprofit Organizations (Paperback): Gail M. Staines Go Get That Grant! - A Practical Guide for Libraries and Nonprofit Organizations (Paperback)
Gail M. Staines
R1,300 Discovery Miles 13 000 Ships in 12 - 19 working days

In these tough economic times, funding opportunities have decreased, while competition for monies has increased. Thus, this how-to guide is a must for anyone interested in writing, procuring, and implementing grants. Designed for libraries and nonprofit organizations, Go Get That Grant includes information about types of grants available through government agencies and foundations, as well as how to locate funding opportunities. From gathering basic information about an organization through accepting and implementing grants, Gail Staines provides step-by-step expert advice, numerous examples, and proven writing strategies. She also explains the processes of identifying fundable projects and selecting potential sources of funding. This volume also contains several appendixes with samples of strategic plans, narratives, budgets, needs assessments, evaluations, and much more. As securing funds becomes increasingly difficult, this current and useful book will prove enormously effective.

Making Workshops Work - Creative collaboration for our time (Paperback): Penny Pullan Making Workshops Work - Creative collaboration for our time (Paperback)
Penny Pullan
R674 R606 Discovery Miles 6 060 Save R68 (10%) Ships in 10 - 15 working days

Do you face the challenge of running really effective meetings, facilitated sessions or workshops as part of your role? Would you like to feel more confident when working with challenging groups or senior participants? Do you want to deliver lasting results collaboratively, in virtual, hybrid and in-person environments? Making Workshops Work takes you from an initial idea or brief, through step-by-step preparation, to an engaging, well-run and effective session, resulting in agreed actions and clear follow up. You'll feel confident, creative and competent as you deliver great results. Everyone will be committed to their actions and afterwards, whether you meet virtually, in-person or mix the two. Penny Pullan is a pioneer of virtual working and one of the world's leading experts on running effective workshops. Her expertise and candid stories will inspire at every stage, to ensure that you are fully prepared to make the best use of your own and your participants' valuable time. Discover: A practical step-by-step guide to get the most out of group sessions quickly whether virtual or in-person Memorable case studies, stories and examples to highlight what really works and what doesn't Downloadable tools, templates and checklists to reduce your preparation time and enhance your effectiveness Reflective questions and exercises to help you develop your own approach, building on what works for you and adapting what doesn't, so that each workshop is better than the last Dr Penny Pullan is the author of several books including 'Virtual Leadership: Practical Strategies for Getting the Best out of Virtual Work and Virtual Teams'(Kogan Page, 2016). She works with people in multinational organizations who are grappling with tricky projects: uncertain, with ambiguous requirements, stakeholders who need to be engaged and virtual teams dispersed around the world. When they work with Penny, clients notice that communication, collaboration, clarity, commitment, connection and confidence grow, and change doesn't seem quite as tricky as before!

Events Management (Paperback, 4th Edition): Events Management (Paperback, 4th Edition)
R608 R567 Discovery Miles 5 670 Save R41 (7%) Ships in 4 - 8 working days

Events Management 4e helps organisers embrace the multi-dimensional nature of events management and cultivate organisers’ leadership skills and attitudes.

The fourth edition consists of:

  • real life event scenarios illustrations;
  • combination of theoretical principles and practice;
  • case studies demonstrate real-life issues and provide a framework for discussion;
  • resource lists providing further reading at the end of each chapter; and
  • end-of-chapter discussion questions draw out various issues
Trust, Social Relations and Engagement - Understanding Customer Behaviour on the Web (Hardcover, New): D. Padua Trust, Social Relations and Engagement - Understanding Customer Behaviour on the Web (Hardcover, New)
D. Padua
R2,873 Discovery Miles 28 730 Ships in 10 - 15 working days

Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative 'Value for Engagement Model'.

Making the Ask - The artful science of high-value fundraising (Paperback): Bernard Ross, Clare Segal Making the Ask - The artful science of high-value fundraising (Paperback)
Bernard Ross, Clare Segal
R618 R537 Discovery Miles 5 370 Save R81 (13%) Ships in 12 - 19 working days

If you're a fundraiser or social entrepreneur keen to secure large gift for any kind of social cause you need to be able to ask the right people for the right money in the right way. But how do you do that? In this ground-breaking book, global experts Bernard Ross and Clare Segal share their approach - used by major fundraising organisations from UNHCR in the Middle East to MSF in the US and from UK's Oxford University to MEF Museum in Argentina - which has been used to secure gifts up to $110m in a single ask. Whether you're an experienced fundraiser looking for new ideas, a newbie keen to get to the right approach fast, or a board member anxious to help out, you'll find the answers you're looking for inside. The book also has a special social bonus - every copy you buy will result in a donation to the WHO foundation to pay for a Covid 19 vaccine in a developing nation. "One reasonably useful book = one life-saving vaccine."

Raising the Corporate Umbrella - Corporate Communications in the Twenty-First Century (Hardcover): Philip J. Kitchen, Don E.... Raising the Corporate Umbrella - Corporate Communications in the Twenty-First Century (Hardcover)
Philip J. Kitchen, Don E. Schultz
R1,587 Discovery Miles 15 870 Ships in 10 - 15 working days

Corporate Communications is now in the success of companies and organizations. Raising the Corporate Umbrella is a review of the key issues that are critical to master if your corporate communications and public relations strategy is to be a success. The authors introduce the theoretical framework necessary to analyzing corporate communications strategies, but throughout they draw also on the experiences and opinions of leading practitioners worldwide and provide clear practical guidelines for successful implementation. Cases and examples from internationally recognized companies, such as Body Shop, Texaco, Johnson & Johnson, iMAC, BP Oil, and British Airways keep the style lively and relevant. A must for anyone involved in corporate communications, public relations or public affairs, especially those working in multi-national or global organizations.

Improving Healthcare Team Communication - Building on Lessons from Aviation and Aerospace (Hardcover, New Ed): Christopher P... Improving Healthcare Team Communication - Building on Lessons from Aviation and Aerospace (Hardcover, New Ed)
Christopher P Nemeth
R4,635 Discovery Miles 46 350 Ships in 12 - 19 working days

Communications research in aviation is widely regarded by many in the healthcare community as the 'gold standard' to emulate. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. In Improving Healthcare Team Communication, renowned experts provide insights from 'sharp end' operator research in high-hazard sectors that shed light on the performance of cognitive tasks including resource availability assessment, allocation, anticipation, prediction, trade-off decisions, speculation and negotiation. The book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators. Students, clinicians and healthcare managers can find answers in it to the questions they face daily. How can healthcare information be better shared? What can we expect from its improvement, and how do we get there? Lessons learned from team communication research and experience in aviation and healthcare will point the way to improved patient safety.

Virtual Social Networks - Mediated, Massive and Multiplayer Sites (Hardcover): N. Panteli Virtual Social Networks - Mediated, Massive and Multiplayer Sites (Hardcover)
N. Panteli
R2,881 Discovery Miles 28 810 Ships in 10 - 15 working days

As technology changes, so too have its applications and our uses and experiences with them have changed as well. The emergence of new technologies offer opportunities for new ways of interacting, playing, working and learning. It is within the context of simultaneous excitement and anxiety that the author discusses virtual social networks.

The A-Z of Business Bullshit - The world's most comprehensive dictionary of corporate gobbledygook and nonsense... The A-Z of Business Bullshit - The world's most comprehensive dictionary of corporate gobbledygook and nonsense (Paperback)
Kevin Duncan
R206 Discovery Miles 2 060 Ships in 12 - 19 working days

Wherever you work, the chances are you have fallen under the poisonous spell of business bullshit and jargon. Very few of us seem able to avoid "reaching out", or "walk the talk", or "pivoting", or "think outside the box". No longer solely the province of management consultants, investors and MBA types, business gobbledygook has mesmerized the rank and file around the globe. Help is at hand with this handy dictionary, aptly described as "the world's most comprehensive" of the top 2,000 business jargon and non-sensical terms that have infected us all. Stay sane (and keep your colleagues, manager and customers from suffocating you) from the business bullshit madness by having this dictionary by your side. Based on his wide and extensive experience with business bullshit, Kevin Duncan deciphers the terms and language of modern-day business speak to save us all from going stir-crazy!

Talking at Work - Corpus-based Explorations of Workplace Discourse (Hardcover, 1st ed. 2016): Lucy Pickering, Eric Friginal,... Talking at Work - Corpus-based Explorations of Workplace Discourse (Hardcover, 1st ed. 2016)
Lucy Pickering, Eric Friginal, Shelley Staples
R3,911 Discovery Miles 39 110 Ships in 12 - 19 working days

This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.

Internet-Based Workplace Communications - Industry and Academic Applications (Hardcover, New): Pavel Zemliansky, Kirk St. Amant Internet-Based Workplace Communications - Industry and Academic Applications (Hardcover, New)
Pavel Zemliansky, Kirk St. Amant
R2,446 Discovery Miles 24 460 Ships in 10 - 15 working days

Internet-Based Workplace Communications: Industry and Academic Applications examines the different ways in which online media are becoming a part of and affecting educational and professional writing practices. By overvieiwng how Internet-based technologies affect the communication process, this timely book provides educators with a synopsis of the tools and techniques that could be applied to a variety of educational and professional activities. Similarly, by covering the uses of online media in communication education, this book provides employers with insights related to the Internet-related discourse skills of prospective employees. This book serves as a bridge between educational developments and industry practices, and readers from a broad range of backgrounds learn of different concepts, technologies, and techniques that can affect the online communication process.

Starting Up in Business Networks - Why Relationships Matter in Entrepreneurship (Hardcover, 1st ed. 2017): Lise Aaboen,... Starting Up in Business Networks - Why Relationships Matter in Entrepreneurship (Hardcover, 1st ed. 2017)
Lise Aaboen, Antonella La Rocca, Frida Lind, Andrea Perna, Tommy Shih
R4,274 Discovery Miles 42 740 Ships in 12 - 19 working days

This book offers a novel perspective on starting-up new business ventures through examining the process by which they become part of the existing business environment. The book highlights the importance of inter-organizational business relationships. Asserting that new ventures need to interact and connect with customers and suppliers, alongside policy actors and universities, Starting up in Business Networks demonstrates how beginning a new venture demands initiating and developing business relationships. Noting a lack of prior research into the process by which start-ups embed into an existing business network, this book presents examples from countries such as Sweden, Italy, the Netherlands and China to analyse the emergence and evolution of start-up business networks.

Competitive Identity - The New Brand Management for Nations, Cities and Regions (Hardcover, Annotated Ed): Simon Anholt Competitive Identity - The New Brand Management for Nations, Cities and Regions (Hardcover, Annotated Ed)
Simon Anholt
R2,168 Discovery Miles 21 680 Ships in 12 - 19 working days

"Ever since Simon Anholt coined the phrase "nation branding" in 1996, there has been more and more interest in the idea that countries, cities and regions can build and manage their brand images. But until now, there has been little guidance and little agreement on how the techniques of commercial brand management can really be applied to places. For the first time, in this authoritative new book, Anholt shares his insights and experience in the field, and shows in detail what countries, cities and regions can do to build and sustain their competitive identity."--Jacket.

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