Women leaders across the globe are experiencing the influence gap. They struggle to get their voice heard in meetings. They can't get a seat at the table for the decisions that matter. It's a systemic problem, not a problem with women.It's no wonder so many talented women experience imposter syndrome! Closing the Influence Gap empowers women leaders to successfully navigate the workplace, leading their way and changing it for the better. It is a reference tool packed with practical strategies and a troubleshooting section which women can draw on daily to tackle the challenging conversations, decisions and situations they face. It shows women how they can believe in themselves in challenging situations, helps them to get the recognition they deserve as leaders and provides them with the influencing skills they need to get their voices heard and increase their impact. Carla Miller is a leadership coach and chart-topping podcast host who works with women in management and leadership roles to develop their careers and their confidence. Hundreds of women leaders from global companies, the public sector and charities have taken part in her Influence & Impact programme.

Using examples of real students' successful group projects, this succinct and supportive guide will help students tackle group assignments with confidence. Bite-sized chapters take students from forming a group and establishing roles through to dealing with conflict and delivering a group assessment. The book contains practical advice on making decisions and active listening, alongside opportunities to reflect on progress and identify opportunities for improvement. This is an essential resource for all students who are expected to produce a group project as part of their course, regardless of their level or discipline.

Communication pervades virtually everything managers do. What most people mistakenly assume about communication can and does limit their effectiveness, professionally and personally. Communication is much harder work and more complicated than people realize. Concrete advice and thought-provoking questions show how to be a more effective communicator. Executives, researchers, and upper level and graduate students of management, human relations, and human resources, organizational behavior, leadership, and communication will find this volume instructive and illuminating.

The book explores and connects our uses of symbols and language, particularly metaphors, with how we think and act. It highlights a certain widely held metaphor for communication, called the conduit metaphor, and the inaction it implies. The book offers an alternative, opposing perspective, based on how human communication actually works. An appreciation of how communication works produces greater effectiveness--shared understanding and strong, productive relationships between people. Those lacking this appreciation will more likely communicate and act in ways that are ultimately self-defeating and self-limiting. Enabling communication activities that help executives in their responsibilities of leadership, empowerment, team building, and management of change and culture are explored in a comfortable, conversational style.

Have you ever wondered why some public speakers are so successful while others are not? What do they know and do that is different from the rest?

Great speakers understand and employ many of the proven principles contained in this book. The good news is that you too can learn and apply these very same principles and improve as a public speaker.

Purpose-Centered Public Speaking helps you develop as a presenter by showing you some ways to deal with anxieties and fears related to speaking in public. It also demonstrates how to develop and deliver purposeful talks, speeches, and presentations that get planned results.

Here you will find a clear and systematic approach to speaking that is easy to follow. This simple yet comprehensive method will equip you with all you need to improve and enhance your public communication. Whether you are an aspiring speaker or an active presenter, this book will encourage and enrich you.

"In Purpose-Centered Public Speaking, Gary Rodriguez takes the fear out public speaking. Relating years of public speaking experiences, Gary provides a great game plan for you to become a fearless public speaker. His insights and wisdom will certainly make you a better public speaker. He will also make you a stronger communicator in all areas of your life." - Brent Jones, Former San Francisco 49er Tight End and Winner of Three Super Bowl Rings

"Purpose-Centered Public Speaking offers aspiring as well as active speakers valuable tips and techniques for improving their communication skills. In addition to the helpful instruction, you will also find this book highly entertaining. If you are a public speaker this is a book you should read." - Stephen G. Newberry, President & CEO Lam Research Corporation, Fremont

"Whether you are speaking for the first time or have a great deal of public speaking experience, this book is filled with grand advice." - Dr. Haddon Robinson, Distinguished Professor of Preaching at Gordon-Conwell Theological Seminary

"This book is so much more than a 'how to' on public speaking Rodriguez inspires the reader through compelling stories both deeply personal and at times universal. Anyone who wants to feel at ease in front of audiences will gain strength, encouragement and useful resources and tools on how to step into the spotlight and create rapport and connection with one's listeners." - Pamela Mclean, CEO, Hudson Institute of Santa Barbara

"Don't just read this book. Digest and practice the principles recorded here, and soon you will find an increasing ease in communicating and a more favorable response from your listeners." - Wayne Cordeiro, Founding Pastor of New Hope Christian Fellowship, Honolulu

"Great book and a must read for new, as well as seasoned managers having difficulty with public speaking or just looking to hone their skills. Simplifies and lays out a format that guides you through the process of speaking to large groups or smaller defined audiences. The pointed real-life examples keep the reader engaged and interested from cover to cover." - A. Mark Walter, President, Christenson Electric, Inc., Portland

"Dr. Rodriguez provides this guide for the novice public speaker and helps the reader to understand the skills necessary to present a great speech while also showing the many pitfalls that aspiring public speakers fall into. Developing one's own style is a very important aspect of public speaking and Dr. Rodriguez helps the reader to understand how to accomplish this. A thoroughly enjoyable read " - Randy Hahn, San Jose Hockey Play-by-Play Announcer

"Purpose-Centered Public Speaking will inspire public speakers of any caliber. It offers practical tips to improve speeches and encourages those who fear it most. A must read for any person tackling public speaking " - Kanoe Gibson. Miss Hawaii 2003 and first runner-up at Miss America 2004

"After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results."-Jim Cusick, vice president of sales, SAP America, Inc. "Following the program, even our most experienced salespeople raved, saying QBS was the best sales training they have ever experienced!"-Alan D. Rohrer, director of sales, Hewlett Packard For nearly fifteen years, The Secrets of Question Based Selling has been helping great salespeople live you deliver big results. It's commonsense approach has become a classic, must-have tool that demonstrates how asking the right questions at the right time accurately identifies your customer's needs. But consumer behavior and sales techniques change as rapidly as technology-and there are countless contradictory sales training programs promising results. Knowing where you should turn to for success can be confusing. Now fully revised and updated, The Secrets of Question Based Selling provides a step-by-step, easy-to-follow program that focuses specifically on sales effectiveness-identifying the strategies and techniques that will increase your probability of success. How you sell has become more important than the product. With this hands-on guide, you will learn to: Penetrate more accounts Overcome customer skepticism Establish more credibility sooner Generate more return calls Motivate different types of buyers Develop more internal champions Close more sales...faster And much, much more

Don't simply show your data tell a story with it! Storytelling with Data teaches you the fundamentals of data visualization and how to communicate effectively with data. You'll discover the power of storytelling and the way to make data a pivotal point in your story. The lessons in this illuminative text are grounded in theory, but made accessible through numerous real-world examples ready for immediate application to your next graph or presentation. Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. Specifically, you'll learn how to: * Understand the importance of context and audience * Determine the appropriate type of graph for your situation * Recognize and eliminate the clutter clouding your information * Direct your audience's attention to the most important parts of your data * Think like a designer and utilize concepts of design in data visualization * Leverage the power of storytelling to help your message resonate with your audience Together, the lessons in this book will help you turn your data into high impact visual stories that stick with your audience. Rid your world of ineffective graphs, one exploding 3D pie chart at a time. There is a story in your data Storytelling with Data will give you the skills and power to tell it!

The Emerald Handbook of Group and Team Communication Research considers the current research of group communication scholars, provides an overview of major foci in the discipline, and points toward possible trajectories for future scholarship. It establishes group communication's central role within research on human behaviour and fosters an identity for group communication researchers. This book establishes communication scholarship as essential to group research by exploring the various dimensions of communicating in groups and teams. Communication is fundamental to group research, and the deeper, more nuanced treatment of the subject in this handbook consolidates and expands theory and research in the area.

TED talks have redefined the elements of a successful presentation and become the gold standard for public speaking around the world. And yet the techniques that top TED speakers use are the same ones that will make any presentation more dynamic, fire up any team, and give anyone the confidence to overcome their fear of public speaking.

Communications coach and bestselling author of The Presentation Secrets of Steve Jobs, Carmine Gallo has broken down the top TED talks and interviewed the most popular TED presenters to uncover the nine secrets of all successful TED presentations. From 'Unleashing the Master Within' and 'Delivering Jaw Dropping Moments' to 'Sticking to the 18-minute Rule' Gallo provides a step-by-step method that makes it possible for anyone to create, design, and deliver a TED-style presentation that is engaging, persuasive, and memorable.

Ideas are the true currency of the 21st century, and Talk Like TED gives readers a way to create presentations around the ideas that matter most to them, presentations that will energize their audiences to spread those ideas, launch new initiatives, and reach their highest goals.

This book is for cybersecurity leaders across all industries and organizations. It is intended to bridge the gap between the data center and the board room. This book examines the multitude of communication challenges that CISOs are faced with every day and provides practical tools to identify your audience, tailor your message and master the art of communicating. Poor communication is one of the top reasons that CISOs fail in their roles. By taking the step to work on your communication and soft skills (the two go hand-in-hand), you will hopefully never join their ranks. This is not a "communication theory" book. It provides just enough practical skills and techniques for security leaders to get the job done. Learn fundamental communication skills and how to apply them to day-to-day challenges like communicating with your peers, your team, business leaders and the board of directors. Learn how to produce meaningful metrics and communicate before, during and after an incident. Regardless of your role in Tech, you will find something of value somewhere along the way in this book.

Discover your communication style and elevate consciousness at work to build trust, strengthen collaboration, relieve stress, and improve well-being. Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and well-being at work. And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential. The key to this clear and effective communication begins with understanding our own personal communication styles. Bringing our whole and authentic selves to work improves relationships and teamwork. The better we know what drives us, how we impact others, and how our wellbeing impacts our communication, the faster we can close communication gaps to build healthy, successful, and satisfying work lives and more intentional careers. Drawing on more than a decade of original research on communication tendencies and proven mindfulness and habit-formation techniques, Maryanne O'Brien has developed a proprietary model of communication styles: Expressive, Reserved, Direct, or Harmonious. In The Elevated Communicator, you will find: -A self-assessment to discover your style -An in-depth style profile to strengthen self-awareness and help you play to your strengths -Strategies to manage your communication style under stress -Practices to improve your wellbeing and reduce conflict -Ways to care for your communication style and improve your wellbeing -Methods to flex toward other styles to communicate more effectively with people -Advice on building healthy, trusted, and productive working relationships Perfect for fans of StrengthsFinders 2.0 and Gretchen Rubin's The Four Tendencies, The Elevated Communicator is a "refreshing, insightful, and user-friendly" (Tara Peyerl, executive coach and success director, Salesforce) approach to develop daily practices to spiral up, raise consciousness, inspire accountability, and discover your full potential at work.

In today's noisy marketplace, it's crucial you find ways to get noticed. But do you shy away from the spotlight for fear of feeling like an idiot or looking like a show-off? Do you see others out there, attracting the kind of attention you wish you could get? If so, you need to Make Yourself a Little Bit Famous! Jam-packed with stories, advice, case studies and encouragement, Penny shares pro-tips on: Getting on TV and radio and acing your appearances. Bossing it as a speaker and when you present to people. Shining when you take part in or chair a panel discussion. If you want to be a best-kept secret, then step away from this book. But if you recognise the value of raising your profile for your business or career, then step up - because now is the right time for you to make yourself a little bit famous.

Getting to the top can seem like an impossible mission to those in junior and middle manager ranks. Sometimes it can feel like top leadership is an exclusively male club, only accessible to those already highly networked via family and private schooling.

Stepping Up debunks the notion of what a typical leader should look like, or where they are from Leadership is an option for anyone with leadership ambition. Forget climbing the corporate ladder, nowadays success is more about criss-crossingacross multiple roles and companies, and possessing a continuous learning appetite for new opportunities and welcoming new responsibilities.

Follow the practical five point framework on how to step up and get to the top:

1.Vision - How to set out a clear and compelling vision of the future of the organization
2.Votes - How to create networks of followership, and alliances of equals, so that others rise with you and shore up a consensus/buy-in to your vision
3.Victories - How to establish a track record of wins with your teams to demonstrate success
4.Values - How to be authentic, how to bring out your key talents and strengths for benefit of all
5.Velocity - How to bring energy to every situation, and how to energize and enthuse those around you

Diversity, equality and inclusion (DEI) have never been so important in internal communications and yet many feel inadequately prepared. In this guide, the authors combine their expert knowledge to provide a practical approach to bridge this skills and knowledge gap for Internal Communicators. Navigating DEI language can be difficult, but Building a Culture of Inclusivity will help Internal Communicators and business leaders engage employees in driving culture change to ensure everyone feels valued and like they belong. This book covers key points to achieve this such as how to offer tangible change consistently throughout the year and what techniques you will need to deploy to avoid inauthenticity. It also explains how to identify and move away from performative tokenistic actions and biases to help develop tangible deliverables that help every colleague in their organization feel included. This book offers support for conversations with leaders to help them progress the diversity agenda and understand the importance of cultivating a culture of inclusivity across their workforce through their internal communications. Inherently practical, Building a Culture of Inclusivity provides case studies of exemplar DEI communications, exercises for self-assessment and templates to complete to identify goals and strategy. Written by two experienced Internal Communicators, this book will help you understand how to construct and sustain an inclusive workplace where everyone feels included.

What's stopping you networking? You know you need to do it and, like most people, you probably hate it. Business Networking - The Survival Guide helps you overcome all your fears and concerns. Start navigating the networking jungle like an expert as you build your confidence, raise your profile, create new connections, strengthen your support network and open up exciting new opportunities. Effective networking - both in person and online - has never been more vital. This indispensable, friendly guide will take you step by step through the whole process so you can quickly master: Invitations - plan, prepare and make the best of LinkedIn Meeting people - work the room, feel comfortable and start conversations Spotting needs - work out what people want, ask the right questions and establish credibility Reconnecting - follow up, keep in touch and win that pitch Networking may be necessary, but it doesn't have to be stressful.

The Ultimate Guide to Business Writing is a comprehensive guide on how to write any kind of business document. Written clearly in an engaging voice, it explains in depth the whole process: from determining objectives to establishing readers' needs, conducting research, outlining, and designing a template; to writing the first draft; to editing for meaning, accuracy, concision, style and emotional impact; to creating glossaries and indices; to proofreading and working with reviewers. The book also explains how to exploit the psychology of perception and motivation, collaborate effectively with business colleagues, manage documents holistically across an organisation, and deal with the other everyday practicalities of managing knowledge in a corporate environment. Every section of the book is packed with questions to stimulate thinking and generate meaningful answers, and dozens of examples of what works and why. The book's also rich in practical examples drawn from real life, anecdotes, humour, and visual aids. But the advice isn't just practical and anecdotal: it's also rigorously supported by scientific evidence from notable linguists and psychologists such as Steven Pinker, Daniel Goleman and Yellowlees Douglas. And anyone keen to explore further will benefit from the bibliography and links to videos and other online resources. The book is ideal not just for professional business writers, such as editors, technical writers, copywriters and creative directors; it's also suitable for anyone whose job requires them to write, whether it's something as simple as an email or as complex as a set of policies or a handbook.

ORBIT (Observing Rapport Based Interpersonal Techniques) is an approach to interviewing high-value detainees, encompassing not only analysis and research into the methodology, but also a framework for training. ORBIT: The Science of Rapport-Based Interviewing for Law Enforcement, Security, and Military offers comprehensive treatment of ORBIT's unique perspective on human rapport and the role it plays in the interrogation of difficult subjects, including suspects, detainees, and high value targets. Alison and colleagues provide an overview of ORBIT, which was developed from analysis of nearly 2000 hours of recorded interrogations. They go on to define rapport, explaining how and why it works by reference to this corpus of data-by far the largest of its kind in the world. ORBIT reveals what this data shows: that rapport-based methods work, and that coercion, persuasion, and threats do not. Outlining the development of their own unique stance on rapport and its influences, the authors demonstrate, through real-life examples and careful analysis, why harsh methods must be rejected and why compassion and understanding work.