This book provides the invaluable intercultural knowledge to help you make a deal, sell your product, or find a joint venture, no matter where your business takes you. Business people who work internationally or work with people who are international need to know how to act before they can get the business-and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is "right" in other countries can be daunting to navigate. Global Business Etiquette: A Guide to International Communication and Customs, Second Edition provides critical information that businesspeople-both for men and women-need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensible resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. Information is provided about the United States at the end of each chapter about the ten countries that Americans do the most business with to benefit international readers.

What's the best way to calm the butterflies before you speak? Should you open your speech with a joke or a story? What should you do if you forget something important? How do you overcome your fear of speaking to large and small groups? Here, in an easy to access format, you'll find techniques to create and deliver a speech for every occasion, overcome pre-speech nerves, avoid tripping over your tongue, and always look and feel like a Unique and Sexy Speaker. You speak in public every day. Whether you're giving a speech, having a conversation, saying your wedding vows, teaching your kids, exhorting your sales team, or talking in your sleep, if someone is listening, you have the opportunity to influence and to inspire. Being influential and inspirational That's very sexy

As an international speaker with more than a dozen years of experience speaking to all kinds of audiences, I can say this is a truly useful collection of tips that can help any speaker rise to the next level. I've read many books for speakers, and this is the one I'd use right before I go on stage or as I fly to my next engagement to remind me of the basics and to get a good, positive outlook thanks to its bite-sized chunks of wisdom. Dan Janal, publicity/marketing/thought leader, and president of PR LEADS. PLUS.com

Secrets of a Unique & Sexy Speaker sets out the rules of speaking in clear, concise, and easy-to-follow steps that take the mystery and fear out of public speaking. This is an indispensable guide for anyone who wants to, or has to, stand before an audience to deliver a message. Rona Arato, author of The Last Train, a Holocaust Story

Lucky me I read Secrets of a Unique & Sexy Speaker before two public appearances, one in front of a hundred or so businesspeople and the other before a board of eighteen. I chose several Speaking Tips to practice and test drive. While much of the book might have you nod in recognition, if you re aware of your own ticks and have received feedback about your speaking, you will as I did benefit enormously from consistently applying these techniques to help you improve. As Marion Claire points out, speaking is a mental as well as physical sport that requires preparation to achieve greater freedom of expression. Thank you, Marion, for your thorough, practical and encouraging guidance. Agnes Mura, MA MCC, global leadership coach, www.AMIcoaches.com

The Leader's Guide to Resilience is your essential toolkit to build authentic strength within your business, so you can thrive in a changing and challenging world. Resilience is the core of growth and regrowth. It is what contributes most to the advancement of your organisation and your role as leader. Your personal resilience, and that of your teams, organisation and broader community network, must be actively nurtured to give you the tools to face anything that comes your way. This book will give you clear, effective and adaptable methods to initiate your first steps in building resilience, as well as advanced practical ways to refine, develop and future-proof your progress once on the path. Whatever life throws at you, resilience will help you bounce back. 2021 Firebird Book Award Winner - Business, Leadership and Motivation

Raising a ladder to the moon' is a metaphor that was used to describe the immensity of the task of laying the first trans-Atlantic telegraph cable at the end of the nineteenth century. It is used in this book to illuminate the challenges and opportunities that are inherent in the development of corporations as socially and environmentally responsible 'citizens' at the beginning of the twenty-first century. With reference to companies such as Macdonald's, Deutsche Bank, Coca-Cola, Royal Dutch / Shell, BP, Wal-Mart, and Unilever, Raising a Ladder to the Moon argues that in order to re-engage with the world, and solve some of the problems created by globalisation, we must re-see it. We must now see it in the light of its complexities. We have succeeded in creating social systems that create and destroy, that bind us together in common purpose and that set us against each other. Our corporations stand as monuments to our success at building social structures, but they are neither people nor machines. They are alive. They are complex, adaptive systems that can take on a life of their own. We need to embrace that complexity.

This book presents the findings, applications, and theoretical underpinnings of a unique leadership communication model: motivating language theory. Drawing from management, social science, and communication theories, motivating language theory demonstrates how leader-to-follower speech improves employee and organizational well-being and drives positive workplace outcomes (such as employee performance, retention, and job satisfaction) in a wide array of settings. It presents an integrated model based on empirical findings and theoretical developments from the past three decades to explore the three dimensions of motivating language: direction giving language, empathetic language, and meaning-making language. It will be a comprehensive source for its empirical relationships, generalizability, theoretical basis, and future directions for research and practice.

The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies. This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresight could benefit the organization they steer.

Email steals too much of your precious time, doesn't it?

Processing email takes way too much time because we never learned to manage it effectively. We are constantly interrupted, invest countless hours in it, re-read emails that languish in our inbox, store email we don't need and suffer from email overload. Don't you agree?

This book provides what you need to manage email, eliminate the overload and save your precious time. It will help you minimize interruption, overcome indecision and empty your inbox. It will help you organize priorities and manage time, so you can get your work done--at work. You can give up doing email at dinner and in bed. Good idea?

This book presents an ethical framework which evaluates the legitimacy of the practice of ghostwriting. It explores the connection between personal authenticity and the use of ghostwriters in corporate, political, legal, higher education, and scientific contexts. It then examines the history of ghostwriting as a professional practice and introduces a model for ethical analysis. In this book, the authors shrewdly address crucial ethical questions such as: When is it acceptable for a leader to claim the words of a ghostwriter as their own? When may this be inappropriate or even dangerously misleading? What are the consequences when public awareness of this practice leads to cynicism about the authenticity of leaders and their communications? And when, if ever, is the use of a ghostwriter ethical? This book will be welcomed by scholars and practitioners alike as an original and timely contribution to the literature of business, politics, and communications.

The Social Organization sheds light on how social media usage is transforming the way organizations make sense of their identity and processes. By adopting a human capital perspective and merging research from communication studies and management, it argues that social media could be fruitfully exploited by organizations as a competitive advantage.

The mass media, press and television have always been central in the formation of corporate identity and the promotion of business image and reputation. This volume provides a new perspective into the interrelationships between media and organisations across three dimensions: Media as Business, Media in business and Business in the media.

This comprehensive handbook features work on organizational communication research, authored by the leading scholars in the field. This broad-based overview is intended for both students, scholars, and professionals. It is organized into three sections that present the theoretical and methodological directions of the field along with insights into the future growth of new communications technologies and their effects on public and private sector organizations. The volume addresses many questions: What is the current state of the discipline? How do we define the parameters of organizational communication? What paradigms and philosophical approaches define this field? What theoretical propositions have evolved from the past two decades of research in organizational communication? What research trends and themes have been supported and discounted? Where is there agreement among scholars? Where is there differentiation among viewpoints? What direction is current and future research taking in the field?

This edited book delves into important current issues and trends in internal communication from a strategic communication perspective. It presents recent research findings, theories, best practices, and cases in internal communication on a global scale. The book discusses emerging and important long-standing issues in-depth, including topics such as employee advocacy, internal social media, internal issue management and crisis communication, employee activism, purposeful communication, leadership communication, internal CSR communication, cross-cultural/global internal communications, internal communication, and employee well-being. Within these topics, the chapters address the function of internal communications in contemporary times, the role of leaders, how to integrate emerging technologies, building an internal brand, and measuring the effectiveness of internal communication. This book will be a comprehensive source on internal communication, especially on its new theoretical development related to the emerging issues and trends, best practices, and future directions for research and practice.

You are being evaluated on factors that go beyond your technical abilities, personality or past performance. To get through certain doors, you need to know how to communicate and perform confidently in any situation.

Barbara B. Bergstrom, a recognized authority on executive presence and international protocol, knows how to succeed. Every week, business executives throughout the country read her syndicated column, "Executive Etiquette," to gain advantages over their competitors. Now you can also benefit from her insider knowledge.

Get ready to discover: Why doors only open for some people How to determine the right thing to say Leadership-building techniques The power of professional packaging And most importantly - how to acquire the right keys You choose your behavior so you determine the consequences. Make a conscious decision to join the successful people who are unlocking doors. It's as simple as knowing how to stand out from the competition and do the right things.

For organizations, it's imperative to have the ability to analyze data sources, harmonize disparate data elements, and communicate the results of the analysis in an effective manner to stakeholders. Created by certified enterprise data architect Jeff Voivoda, this simple guide to data analysis and harmonization begins by identifying the problems caused by inefficient data storage. It moves through the life cycle of identifying, gathering, recording, harmonizing and presenting data so that it is organized and comprehensible.Other key areas covered include the following: Seeking out the right experts Reviewing data standards and considerations Grouping and managing data Understanding the practical applications of data analysis Suggesting next steps in the development life cycle.It's essential to understand data requirements, management tools, and industry-wide standards if you want your organization to succeed or improve on its already strong position. Determine your next strategic step and manage your data as an asset with "Data Analysis and Harmonization."

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.

This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!”

A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers.

Use your interpersonal and communication skills as a financial professional to work successfully with clients Embark on a journey to further develop your career when you read People-Centric Skills Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders consider employee communication skills and critical thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful. This second edition of People-Centric Skills shares the fictional story of Dalton Zimmer, executive coach and public speaker. Dalton, all the while juggling his business, kids and social life, provides coaching and communication strategies for handling challenging situations faced by his clients. This insightful narrative will help you expand communication and soft skills as a CPA, auditor, financial planner or other financial professional. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. New to the second edition, you'll find a discussion of communication between generations and how to bridge them as a financial professional. You can be a more people-centric leader as you engage with a wide range of clients and associates. This book can be a first step to improving interpersonal and communication skills as you continue to develop in your career.