Work - it can be a struggle, but maybe it doesn't have to be. Gratitude Communication at Work is about a simple act of communication - expressing gratitude - that can go a long way to making our work lives better. While gratitude communication can be a byproduct of an already healthy organizational culture, it can also be the way that we create that culture and alter our more immediate work experience. The 100 in-depth interviews on which this book is based show that gratitude communication offers the promise of not only feeling better about ourselves and our professional relationships, but that it also plays an essential role in increasing internal organizational effectiveness and facilitating client breakthroughs. Innovative and straightforward research-based solutions give readers the power to put gratitude communication to work in new ways so they can experience gains in their own professional worlds. Gratitude Communication at Work is the ideal book for courses in organizational communication and culture, business/managerial communication, and corporate social responsibility. The book is also a valuable resource for professionals in leadership roles.

Exploring Relationships in Business and Professional Communication: An Anthology provides students with a collection of scholarly readings that examine communicative interactions that take place within business and other professional environments. The book distills some of the most important topics and lessons to help students successfully navigate personal and professional relationships in their future careers. The anthology is organized into eight sections. Section 1 introduces the concept of business and professional communication, its major elements, and the roles of trust, job satisfaction, and culture in shaping interpersonal communication in the workplace. Section 2 speaks to the specific skills most desired in today's workplace. Section 3 examines factors that influence the interplay between workplace communication and relationships. In Section 4, students read articles about how race and gender influence human interactions. Additional sections provide advice for living socially in business and professional environments, an examination of conflict, and discussion of leadership and communication. The final part offers invaluable lessons for students with regard to job interviews. Featuring valuable and highly practical scholarship, Exploring Relationships in Business and Professional Communication is an ideal resource for courses in business and organizational communication.

The advent of globalisation, and the rise of entrepreneurialism and the virtual office, make the ability to communicate independently and effectively increasingly valuable. Against a background of technological innovation, this fourth edition of The Communication Handbook sets out the principles underlying effective communication today and then focuses on their application, enabling students in all fields of study to develop and refine their reading, listening, speaking and writing practices.

Up to 80 per cent of opportunities come from people who already know you, so the more people you know, the more chance you have of winning the new business or career you want.

The Financial Times Guide to Business Networking is your definitive introduction to a joined-up networking strategy that really works. This award-winning book has now been fully updated to include new chapters on generating referrals and boosting your confidence when networking, as well as the latest advice on social networking sites.

• Successfully combine online and offline networking techniques
• Develop the best networking approaches and behaviours
• Make a great first impression, build rapport and generate strong business relationships
• Talk to the right people, have productive conversations and effectively work a room

The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.