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Books > Business & Economics > Business & management > Business negotiation

Handbook of Lifelong Learning for Sustainable Development (Hardcover, 1st ed. 2018): Walter Leal Filho, Mark Mifsud, Paul Pace Handbook of Lifelong Learning for Sustainable Development (Hardcover, 1st ed. 2018)
Walter Leal Filho, Mark Mifsud, Paul Pace
R7,489 Discovery Miles 74 890 Ships in 12 - 19 working days

This book focuses on lifelong learning for sustainable development, an aspect that has been rarely explored in great detail. It also discusses methodological approaches and experiences deriving from case studies and projects, which demonstrate how lifelong learning for sustainable development can be implemented in practice. The book provides respecting research institutions, universities, NGOs, and enterprises with an opportunity to display and present their work in this field. It fosters the exchange of information, ideas and experiences acquired in the context of concerning initiatives, especially with regard to successful projects and best practices.

Collective Creativity for Responsible and Sustainable Business Practice (Hardcover): Ziska Fields Collective Creativity for Responsible and Sustainable Business Practice (Hardcover)
Ziska Fields
R5,513 Discovery Miles 55 130 Ships in 10 - 15 working days

Over the years, irresponsible business practices have resulted in industrial waste, which is negatively impacting the environment. As a result, it is imperative to develop new solutions to reverse the damage. Collective Creativity for Responsible and Sustainable Business Practice is an authoritative reference source for the latest scholarly research on the elimination of environmental degradation through new discoveries and opportunities provided by collective creativity. Featuring extensive coverage across a range of relevant perspective and topics, such as sustainable business model innovation, social marketing, and education and business co-operatives, this comprehensive and timely publication is an essential reference source for business leaders, managers, academics, and community leaders seeking current research on sustainable management practices. Topics Covered: Bisociation Civil Commons Cyber Security Creativity Educational and Business Co-operatives Polycentric and Creative Climate Change Governance Principles of Responsible Management Education (PRME) Sustainable Business Model Innovation

Persuasion - The Art of Influencing People (Paperback, 4 Revised Edition): James Borg Persuasion - The Art of Influencing People (Paperback, 4 Revised Edition)
James Borg
R343 R285 Discovery Miles 2 850 Save R58 (17%) Ships in 9 - 17 working days

It pays to be persuasive.

From senior managers to new-starters in business; at home, in the office and in the boardroom the ability to confidently motivate, influence and convince others offers a competitive edge that can really set you apart and help you get what you want.

Learn the power of words; how to be an effective listener; how to develop and enhance your memory; how to control the attention of others and how to read body language and other non-verbal signs.

Persuasion will boost your persuasive and intuitive skills to amazing new levels and will help you achieve more in every area of your life.

Accountability and Transparency in the Modern Anthropocene (Hardcover, 1st ed. 2022): Glen Lehman Accountability and Transparency in the Modern Anthropocene (Hardcover, 1st ed. 2022)
Glen Lehman
R4,232 Discovery Miles 42 320 Ships in 12 - 19 working days

The book is about accountability processes and how they contribute solutions to our current environmental and global political problems. This book is different to other literature in this field. This is so because the dominant accountability discourse is shaped by what is defined as a neoliberal business case for social and environmental reform. This book assumes a nirvana stance within globalisation where all citizens operate within the parameters of the free market and will recover from adverse economic and political damage. Further this book uses neoliberalism and free-market reforms aims as examples to implement efficient management technologies and create more competitive pressures. Central to the argument of the book are perspectives on authenticity, expressivism and interpretivism which are found to provide a radical reworking of our understanding of being in the world. These frameworks offer a starting point for rethinking the way individuals, businesses and communities ought to be dealing politically with accountability and ecological crises. The argument builds to an accountability perspective that utilises work from expressivism, interpretivism, classical liberalism and postmodern theory. The theoretical quest undertaken in this book is to develop connections between accountability, democratic, ethical and ecological perspectives.

Influencing - Skills and Techniques for Business Success (Hardcover, 2006 ed.): F. Dent, M Brent Influencing - Skills and Techniques for Business Success (Hardcover, 2006 ed.)
F. Dent, M Brent
R1,521 Discovery Miles 15 210 Ships in 10 - 15 working days

The ability to influence and communicate effectively with both colleagues and external partners has become a crucial skill. Influencing is defined as the ability to affect others attitudes, beliefs and behaviours without using force or formal authority. It is widely recognized that the old command and control style of management has little relevance anymore. Since managing and leadership are essentially about achieving results through others, the most likely and effective way of doing this is through the ability to influence people. This book is about that ability, about the required skills, attitudes, tactics and techniques, and about influencing styles and processes.
The main focus of this book is to help you review and reflect upon how you perform as an influencer; to discuss and review skills, styles, approaches and techniques. Through their work the authors' have developed a model to make sense of the whole process, and it is around this model that they have built this book

Sustainable Operations Management - Key Practices and Cases (Paperback): Breno Nunes, Luciano Batista, Donato Masi, David... Sustainable Operations Management - Key Practices and Cases (Paperback)
Breno Nunes, Luciano Batista, Donato Masi, David Bennett
R1,351 Discovery Miles 13 510 Ships in 9 - 17 working days

Sustainable Operations Management applies the issues of sustainability to all strategic decisions of operations: capacity management, supply network, process technology, and development and organisation. This book extends the existing literature of operations management that for years has been paramount in creating economic value with little consideration of environment and social dimensions. Whilst based on robust theoretical frameworks, some developed by its own authors, the book is enriched by international case studies and real-world illustrations throughout, to demonstrate how this theory translates to practice. Each chapter begins with learning objectives and ends with a summary, activity, and questions for discussion. Readers will gain a comprehensive and in-depth knowledge on how to manage operations for sustainability. They will learn the ways to formulate a sustainable operations strategy and the elements involved in managing tactical and operational activities to enhance sustainability performance over time. The book covers all aspects of the new business sustainability paradigm from an operations perspective, including sustainable development goals, the circular economy and digital transformation. With international agreements and national policies in place around themes such as climate change, ocean plastic pollution, loss of biodiversity, water scarcity, and zero landfill targets, this book will be a must for any university abiding to the Principles of Responsible Management Education (PRIME). The text is suitable mostly for MSc and MBA students on sustainable supply chain and operations management modules as well as broader Operations Management courses, but it can also be used for final-year Undergraduate students as part of advanced operations management modules. Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions.

Electric and Plug-In Hybrid Vehicles - Advanced Simulation Methodologies (Hardcover, 2015 ed.): Bogdan Ovidiu Varga, Florin... Electric and Plug-In Hybrid Vehicles - Advanced Simulation Methodologies (Hardcover, 2015 ed.)
Bogdan Ovidiu Varga, Florin Mariasiu, Dan Moldovanu, Calin Iclodean
R5,679 Discovery Miles 56 790 Ships in 10 - 15 working days

This book is designed as an interdisciplinary platform for specialists working in electric and plug-in hybrid electric vehicles powertrain design and development, and for scientists who want to get access to information related to electric and hybrid vehicle energy management, efficiency and control. The book presents the methodology of simulation that allows the specialist to evaluate electric and hybrid vehicle powertrain energy flow, efficiency, range and consumption. The mathematics behind each electric and hybrid vehicle component is explained and for each specific vehicle the powertrain is analyzed and output results presented through the use of specific automotive industrial software (AVL Cruise , IPG CarMaker, AVL Concerto). This methodology of electric and hybrid powertrain design serves to broaden understanding of how the energy flow, efficiency, range and consumption of these vehicles can be adjusted, updated and predicted via development processes.

Progress in Life Cycle Assessment 2019 (Hardcover, 1st ed. 2021): Stefan Albrecht, Matthias Fischer, Philip Leistner, Liselotte... Progress in Life Cycle Assessment 2019 (Hardcover, 1st ed. 2021)
Stefan Albrecht, Matthias Fischer, Philip Leistner, Liselotte Schebek
R3,628 Discovery Miles 36 280 Ships in 10 - 15 working days

This book covers the latest developments in life cycle assessment LCA both in terms of methodology and its application in various research areas. It includes methodological questions as well as case studies concerning energy and mobility, materials and engineering, sustainable construction and future technologies. With numerous research articles from leading German and Austrian research institutes, the book is a valuable source for professionals working in the field of sustainability assessment, researchers interested in the current state of LCA research, and advanced university students in various scientific and technical fields. Chapter "Life Cycle Assessment of a Hydrogen and Fuel Cell RoPax Ferry Prototype" is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Environmental Innovation and Firm Performance - A Natural Resource-Based View (Hardcover): Javier Amores Salvado, Gregorio... Environmental Innovation and Firm Performance - A Natural Resource-Based View (Hardcover)
Javier Amores Salvado, Gregorio Martin De Castro, Miriam Delgado Verde, Jose Emilio Navas Lopez
R2,265 R1,877 Discovery Miles 18 770 Save R388 (17%) Ships in 12 - 19 working days

The links between a firm's competitiveness and the natural environment have been studied since the mid 90's. This volume explores, both theoretically and empirically, the relationships between environmental product innovation, green image and firm performance.

Finance and Sustainability - Proceedings from the Finance and Sustainability Conference, Wroclaw 2017 (Hardcover, 1st ed.... Finance and Sustainability - Proceedings from the Finance and Sustainability Conference, Wroclaw 2017 (Hardcover, 1st ed. 2018)
Agnieszka Bem, Karolina Daszynska-Zygadlo, Tatana Hajdikova, Peter Juhasz
R4,379 Discovery Miles 43 790 Ships in 10 - 15 working days

This volume covers the proceedings of the ZAFIN Finance and Sustainability conference, organized by the Wroclaw University of Economics in cooperation with the Corvinus University of Budapest and the University of Economics in Prague. The authors analyze a variety of issues related to recent finance problems, including corporate finance, public finance, monetary and fiscal policy issues, and risk management. The book also discusses topics related to sustainable finance, the transition to green economies, corporate sustainability and sustainable development. The target audience for this book includes researchers at universities and research and policy institutions, graduate students, and practitioners in economics, finance and international economics working for private or government institutions.

Spirituality and Sustainability - New Horizons and Exemplary Approaches (Hardcover, 1st ed. 2016): Satinder Dhiman, Joan Marques Spirituality and Sustainability - New Horizons and Exemplary Approaches (Hardcover, 1st ed. 2016)
Satinder Dhiman, Joan Marques; Foreword by Ian I. Mitroff
R4,434 R3,577 Discovery Miles 35 770 Save R857 (19%) Ships in 12 - 19 working days

This book aims to examine sustainability and spirituality philosophically with ethics as the balancing force. The goal is to reveal the important intersection between sustainability and spirituality by using spirituality as the invisible guiding hand in the quest for sustainability. The editors and contributors examine old social and economics dilemmas from a new perspective in order to provide alternative approaches to economic and social development. The enclosed contributions cover a broad range of topics such as sustainable development and human happiness, contemporary spirituality, environmental ethics and responsibility, and corporate social responsibility. In addition, the title features real-world case studies and discussion questions that inspire self-reflection and theoretical and empirical deliberation in academic courses and business seminars. Contemporary approaches to economic and social development have failed to address humankind's abiding need for spiritual growth. For material development to be sustainable, spiritual advancement must be seen as an integral part of the human development algorithm. While the policy makers and governments can play their respective role, each one of us has to consciously adopt spirituality and sustainability as a way of life. This book will rely on the spiritual power of individuals to heal themselves and the environment. Featuring interdisciplinary perspectives in areas such as science, marine biology, environmental policy, cultural studies, psychology, philosophy, ecological economics, and ethics, this book will provide extensive insights into the complimentary fields of spirituality, sustainability and ethics.

The Leader's Guide To Resilience - How To Use Soft Skills To Get Hard Results (Paperback): Audrey Tang The Leader's Guide To Resilience - How To Use Soft Skills To Get Hard Results (Paperback)
Audrey Tang
R475 R438 Discovery Miles 4 380 Save R37 (8%) Ships in 5 - 10 working days

The Leader's Guide to Resilience is your essential toolkit to build authentic strength within your business, so you can thrive in a changing and challenging world. Resilience is the core of growth and regrowth. It is what contributes most to the advancement of your organisation and your role as leader. Your personal resilience, and that of your teams, organisation and broader community network, must be actively nurtured to give you the tools to face anything that comes your way. This book will give you clear, effective and adaptable methods to initiate your first steps in building resilience, as well as advanced practical ways to refine, develop and future-proof your progress once on the path. Whatever life throws at you, resilience will help you bounce back. 2021 Firebird Book Award Winner - Business, Leadership and Motivation

Ecologically Conscious Organizations - New Business Practices Based on Ecological Commitment (Hardcover, 1st ed. 2021): Andras... Ecologically Conscious Organizations - New Business Practices Based on Ecological Commitment (Hardcover, 1st ed. 2021)
Andras Ocsai
R3,625 Discovery Miles 36 250 Ships in 10 - 15 working days

This book investigates the value orientation of ecologically conscious business. It analyzes, in a systematic and comparative way, the value commitments and business models of exemplary ecologically conscious businesses from around the world. Ecological consciousness is gaining importance in modern business thinking, as the effects of the Anthropocene - acidification of oceans, diminishing potable water, climate change, and decreasing biodiversity - are becoming more evident. Surviving this ecological crisis requires a radical inner transformation of humanity, and an ecological transformation of business and the economy. This book is valuable reading for masters and Ph.D. students, as well as academics, business practitioners, and policymakers who are working in the field of business ethics, business and the natural environment, business and society, sustainability, and corporate social responsibility. It also serves as general reading for reflective practitioners who are interested in progressive, ecologically conscious businesses, ethical business functioning, and business model innovation.

Frugal Value - Designing Business for a Crowded Planet (Hardcover): Carina Millstone Frugal Value - Designing Business for a Crowded Planet (Hardcover)
Carina Millstone
R3,127 Discovery Miles 31 270 Ships in 12 - 19 working days

We live in unprecedented times. Climate change and ecosystem collapse are altering our world beyond recognition, and a growing global population is exacerbating the pressure on the resources that power our economies. How should the private sector respond to the new risks and uncertainties of our Crowded Planet? Frugal Value contests the notion that companies can rise to the great challenges of our time by adopting so-called 'sustainable business' practices. Instead, the acute ecological crisis requires an all-round rethink of what business does, and how it does it. This book explores what business responsibility looks like today, and how it could be put into practice through far-reaching changes to companies, ranging from new approaches to product design and business models to reconfiguration of operations and innovative ownership structures. Frugal Value provides practitioners and scholars with the perspective and tools they need to design companies that help drive the socio-economic changes so urgently required for a sustainable and just world.

Demand, Complexity, and Long-Run Economic Evolution (Hardcover, 1st ed. 2019): Andreas Chai, Chad M. Baum Demand, Complexity, and Long-Run Economic Evolution (Hardcover, 1st ed. 2019)
Andreas Chai, Chad M. Baum
R3,614 Discovery Miles 36 140 Ships in 10 - 15 working days

The purpose of this contributed volume is to consider how global consumption patterns will develop in the next few decades, and what the consequences of that development will be for the economy, policymakers, and society at large. In the long run, the extent to which economic growth translates into better living conditions strongly depends on how rising affluence and new technologies shape consumer preferences. The ongoing rise in household income in developing countries raises some important questions: Will consumption patterns always continue to expand in the same manner as we have witnessed in the previous two centuries? If not, how might things evolve differently? And what implications would such changes hold for not only our understanding of consumption behavior but also our pursuit of more sustainable societies?

Towards a Sustainable Bioeconomy: Principles, Challenges and Perspectives (Hardcover, 1st ed. 2018): Walter Leal Filho,... Towards a Sustainable Bioeconomy: Principles, Challenges and Perspectives (Hardcover, 1st ed. 2018)
Walter Leal Filho, Diana-Mihaela Pociovalisteanu, Paulo Roberto Borges De Brito, Ismar Borges De Lima
R7,168 Discovery Miles 71 680 Ships in 10 - 15 working days

This book gathers contributions from scientists and industry representatives on achieving a sustainable bioeconomy. It also covers the social sciences, economics, business, education and the environmental sciences. There is an urgent need to optimise and maximise the use of biological resources, so that primary production and processing systems can generate more food, fibre and other bio-based products with less environmental impacts and lower greenhouse gas emissions. In other words, we need a "sustainable bioeconomy" - a term that encompasses the sustainable production of renewable resources from land, fisheries and aquaculture environments and their conversion into food, feed, fibre bio-based products and bio-energy, as well as related public goods. Despite the relevance of achieving a sustainable bioeconomy, there are very few publications in this field. Addressing that gap, this book illustrates how biological resources and ecosystems could be used in a more sustainable, efficient and integrated manner - in other words, how the principles of sustainable bioeconomy can be implemented in practice. Given its interdisciplinary nature, the field of sustainable bioeconomy offers a unique opportunity to address complex and interconnected challenges, while also promoting economic growth. It helps countries and societies to make a transition and to use resources more efficiently, and shows how to rely less on biological resources to satisfy industry demands and consumer needs. The papers are innovative, cross-cutting and include many practice-based lessons learned, some of which are reproducible elsewhere. In closing, the book, prepared by the Inter-University Sustainable Development Research Programme (IUSDRP) and the World Sustainable Development Research and Transfer Centre (WSD-RTC), reiterates the need to promote a sustainable bioeconomy today.

Technology-Driven Corporate Alliances - A Legal Guide for Executives (Hardcover): Alan S Gutterman Technology-Driven Corporate Alliances - A Legal Guide for Executives (Hardcover)
Alan S Gutterman
R2,796 Discovery Miles 27 960 Ships in 10 - 15 working days

The comprehensive guide to all the essential legal and business considerations to be taken into account in structuring and negotiating technology-driven corporate alliances. Readers are provided with a clear and concise introduction to the nature and scope of the legal rights relating to new technologies and a framework for evaluating prospective business partners and for identifying the key contracting issues. An indispensable resource for consummating licensing, research and development, manufacturing and distribution, and corporate partnering arrangements, as well as managing relationships with university researchers and raising capital for research activities.

Entrepreneurs, executives, technology managers, lawyers, accountants and researchers will benefit from the step-by-step approach to each technology-driven transaction, beginning with the description of the law of technology and intellectual property; continuing with the initial investigation of the technology which is to be the subject of the transaction and the general contractual components of any transaction; and ending with the essential elements of each relationship, including permitted uses of the technology, compensation, representations and warranties, covenants, closing conditions, indemnification, and the procedures for ensuring that the technology remain a valuable asset for each party. The book covers each of the stages involved in developing, manufacturing, licensing, distributing, and financing technology-based products and will serve as an invaluable and constant resource in making sure that all of the important issues have been considered before the deal is sealed.

Business and Sustainability - Between Government Pressure and Self-Regulation (Hardcover, 2014 ed.): Achim Lang, Hannah Murphy Business and Sustainability - Between Government Pressure and Self-Regulation (Hardcover, 2014 ed.)
Achim Lang, Hannah Murphy
R3,829 R3,504 Discovery Miles 35 040 Save R325 (8%) Ships in 12 - 19 working days

Demands for sustainability policies have set new challenges for business both on the individual firm level and on the level of organized business interests. This edited volume brings together economic, social, environmental, and cultural dimensions of sustainability that comprise different challenges for business processes and activities. The aim is to develop an overarching framework to the study of sustainability and business and to advance an interdisciplinary analytical perspective. The book establishes a balanced account that equally represents business as problem causers as well as problem solvers, and therefore responds to the urgent need to investigate the intersection between sustainability issues and business participation.

Waste Management as Economic Industry Towards Circular Economy (Hardcover, 1st ed. 2020): Sadhan Kumar Ghosh Waste Management as Economic Industry Towards Circular Economy (Hardcover, 1st ed. 2020)
Sadhan Kumar Ghosh
R3,620 Discovery Miles 36 200 Ships in 10 - 15 working days

This book highlights the latest advances in waste management, resource recovery and resource circulation in various countries, with a special emphasis on India. It leads the way towards a sustainable circular economy developing local economy and enhances the sustainability of the energy sector as a whole by holistically addressing waste management. Waste management is a major problem around the globe; effective waste disposal is one of the most plaguing issues faced by municipalities. Yet waste can also serve as a major source of energy rather than a disposable material. The book discusses various upstream and downstream aspects of waste management systems, e.g. conversion processes and collection methods, that are needed in order to make waste management systems into an effective industry and move closer to a circular economy. It also provides information on management tools for analysis and decision support. All chapters included here are based on high-quality research papers presented at the conference IconSWM 2018.

Flexible Strategies in VUCA Markets (Hardcover, 1st ed. 2018): Sanjay Dhir, Sushil Flexible Strategies in VUCA Markets (Hardcover, 1st ed. 2018)
Sanjay Dhir, Sushil
R4,378 Discovery Miles 43 780 Ships in 10 - 15 working days

This book discusses the concepts of volatility, uncertainty, complexity, and ambiguity (VUCA) that are the core of various paradigms used in strategic management to understand competitive advantage as well as flexibility in organizational boundaries. It serves as a valuable reference resource in the area of VUCA markets. An increase in the levels and types of uncertainty has important implications potentially for the durability of a company's advantages, the way firms learn and adapt, approaches for managing innovation and knowledge, and the attractiveness of different strategies and organizational models. In today's world, strategic flexibility in VUCA is essential for business leaders to sustain market advantage and attain a clear vision amid the chaos. Business leaders who stay focused and are aware of external volatility as the prevalent characteristic are successful, while those who are not flexible in this VUCA world and lock themselves into fixed positions lose out. The book includes empirical and conceptual research papers along with case studies and models discussing strategies for emerging markets in volatile and uncertain environments. It also covers a variety of issues, including innovation, people and processes, financial management, and leadership and strategies in VUCA markets. Apart from research fraternity and academia, the contents of the book will be useful for practitioners as well as industry watchers.

Negotiating Strategically - One Versus All (Hardcover, New): A. Nikolopoulos Negotiating Strategically - One Versus All (Hardcover, New)
A. Nikolopoulos
R1,525 Discovery Miles 15 250 Ships in 10 - 15 working days

"Negotiation is a key part of daily lives, but learning how to negotiate successfully is a valuable skill. The author provides a tool kit for negotiation, demonstrating new methods and giving practical advice"--

Well-Being in the Workplace: Governance and Sustainability Insights to Promote Workplace Health (Hardcover, 1st ed. 2020):... Well-Being in the Workplace: Governance and Sustainability Insights to Promote Workplace Health (Hardcover, 1st ed. 2020)
Nicole Cvenkel
R4,266 Discovery Miles 42 660 Ships in 12 - 19 working days

This book is intended for human resources management academics, researchers, students, organizational leaders and managers, HR Practitioners, and those responsible for helping support employees in the 21st-century workplace. It offers a path forward to create an environment that will not only build a healthier workplace by providing appropriate and effective well-being interventions but also offers solutions to manage multi-generational and 'holistic' employees within the employment relationship. The book describes the factors that promote healthy and WELL organizations and introduces concepts and strategies to reduce workplace stress and mental health issues and improve workplace well-being toward sustained organizational success. Employers that embrace the corporate responsibility of promoting the health and well-being of multi-generational, holistic employees will reap cost savings, employee engagement, and productivity advantages, as well as a healthier and more productive workforce.

Green Accounting Initiatives and Strategies for Sustainable Development (Hardcover): Chirata Caraiani, Camelia I. Lungu,... Green Accounting Initiatives and Strategies for Sustainable Development (Hardcover)
Chirata Caraiani, Camelia I. Lungu, Cornelia Dasc?lu, Florian Colceag
R5,562 Discovery Miles 55 620 Ships in 10 - 15 working days

In today's society, environmental concerns are at the forefront of entrepreneurial decision-making and planning. With increased attention on an organization's environmental impact, researchers and business leaders strive to provide the best methodologies and strategies for effective environmental reporting and accountability. Green Accounting Initiatives and Strategies for Sustainable Development presents the latest scholarly research on the economic, social, and environmental objectives essential to the planning and support of future organizations and communities. This publication is an essential reference source for academicians, researchers, advanced level students, and professionals interested in designing business models and financial plans with consideration for environmental and social liabilities. This publication features timely, research based chapters on economic, social, and environmental policies including, but not limited to, green performance measurement, triple bottom line reporting, sustainable societies, environmental protection, and risk and adaptive management.

The Negotiation Book - Your Definitive Guide to Successful Negotiating, 3rd Edition (Paperback): S. Gates The Negotiation Book - Your Definitive Guide to Successful Negotiating, 3rd Edition (Paperback)
S. Gates
R434 R396 Discovery Miles 3 960 Save R38 (9%) Ships in 12 - 19 working days

Become the best negotiator you can be, one manageable step at a time In the newly updated third edition of The Negotiation Book: Your Definitive Guide to Successful Negotiating, distinguished commercial negotiator Steve Gates delivers a singular and practical guide to the art and science of negotiation. Steve Gates is the founder of the world's leading negotiation consultancy, The Gap Partnership - and the methodology in this book is used by the world's biggest businesses to successfully execute their strategies. The book lays out the behaviours and traits associated with successful negotiation and offers a comprehensive model for how power, process and behaviour can have substantial impacts on your next negotiation. You'll also learn how you can shape these factors to optimise value for yourself, your client or your organisation. The author shows you how to secure more agreements and realise more value with every agreement you conclude. Through simple, realistic and hands-on advice, you'll improve as a negotiator and apply straightforward techniques to the real-world, dynamic environments in which your negotiations take place. You'll also find: Strategies for maintaining a balanced perspective and keeping your ego in check Maintaining a focus on the interests and priorities of the other party/parties Incremental steps for improving your negotiation ability that are easy to apply and retain This third edition brings the book firmly into the zeitgeist as it considers the very modern challenges presented to commercial negotiators as a result of an ever-changing world, in which they must navigate technological advancements, the post-Covid reality of virtual negotiation, and the impact of war, Brexit and other macro-economic and political developments that are having far-reaching impacts to business and beyond. An invaluable roadmap to becoming a Complete Skilled Negotiator, The Negotiation Book is the negotiation playbook that business leaders, lawyers, consultants and other professionals have been waiting for.

Managing Challenging Clients - Building Effective Relationships with Difficult Customers (Hardcover): A. Oade Managing Challenging Clients - Building Effective Relationships with Difficult Customers (Hardcover)
A. Oade
R1,534 Discovery Miles 15 340 Ships in 10 - 15 working days

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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